JPS63205765A - Automatic transaction processor - Google Patents

Abstract

PURPOSE:To prevent service to customers from being dropped by storing duplicate data as printing data at the time of generating a fault in a duplicate data printing part during transaction processing to continue transaction with a customer, and at the time of restoring the fault, printing out the data printed at the time of generating the fault. CONSTITUTION:When a fault is generated in a duplicate data printing part 18 on the way of transaction processing, the duplicate data of the transaction is stored by a storing means M5 for storing the printing data at the time of fault generation, and when the fault is restored by a clerk, the stored data are printed out on recording paper. Even if the fault is generated in the printing part 18, the transaction processing is continued and the customer can be allowed to end the transaction independently of the fault and receive a medium such as a bankbook. Since the duplicate data of the transaction is stored as printing data at the time of fault generation in the storage means M5, the data are not canceled. Consequently, the customer is not waited and clerk's labor such that the clerk delivers a bankbook or the like to the customer at the time of restoring the fault can be omitted.

Description

[Detailed Description of the Invention] fa) Industrial Field of Application The present invention provides an automatic transaction processing device that can continue transaction processing even if a failure occurs in the printing unit for copy data not related to customers. Regarding.

(b) Summary of the Invention The automatic transaction processing device of the present invention is an automatic transaction processing device equipped with a copy data printing unit that prints internal copy data of a transaction on a recording sheet. When a failure occurs, the backup data is stored as print data at the time of failure and the transaction with the customer is continued;
The print data at the time of failure is printed out at the time of failure recovery.

As a result, even if a failure occurs in the copy data printing section, the copy data is stored, so there is no need to interrupt the transaction in the middle of transaction processing and keep the customer waiting.

(C1 Conventional technology In an automatic transaction processing device that is operated unmanned, transaction copy data is printed on a recording paper inside the device body using a journal print printer (copy data printing unit), and the transaction copy data is used as a record paper in the device. This printing operation releases media such as bankbooks, cards, cash, etc. in order to prevent a failure in the printing unit and the transaction copy data not being printed. done before,
Even if there was a problem with the printing section, the clerk would be able to see the details of the transaction by looking at the passbook.

(Problems to be solved by the d+ invention As mentioned above, in the past, a medium such as a passbook was not released until after the transaction copy data was printed. In other words, the data was printed before the transaction copy data was printed. If a failure occurs in the printing section and printing becomes impossible, transaction processing will be interrupted at that point, and customers will be forced to wait until the clerk takes out their bankbook or other media, resulting in a decline in customer service. In particular, the above problem will become more common as the number of automated transaction processing devices will increase in number due to holiday operation and the number of automated transaction processing devices installed in department stores and other retail areas. It can occur anywhere.

In addition, the person in charge of troubleshooting must not only repair the printing section, but also receive and deliver media to the customer, which makes the work extremely troublesome.

In view of the above-mentioned drawbacks, the present invention provides a system in which, when a failure occurs in the printing unit before the transaction copy data is printed, the transaction copy data can be saved even if the medium such as a passbook is ejected. An object of the present invention is to provide an automatic transaction processing device that prevents serviceability to customers from being degraded due to failures in a printing unit unrelated to the above.

(e) Means for Solving Problems This invention provides an automatic transaction processing device equipped with a copy data printing unit that prints internal copy data of a transaction on a recording sheet, in which a failure occurs in the copy data printing unit during transaction processing. When a failure occurs, the transaction is continued without printing copy data on recording paper, and a failure print data storage means is provided to store the copy data at the time of failure as print data when a failure occurs. The present invention is characterized in that, at the time of failure recovery, means is provided for outputting the print data at the time of failure stored in the print data storage means at the time of failure to the copy data printing section as print data.

(“) Function: In the automatic transaction processing device of the present invention, when a failure occurs in the copy data printing section during transaction processing, the copy data of the transaction is stored by the print data storage means at the time of failure,
It will be printed on a recording sheet later by a staff member when the fault is restored. Even if a failure occurs in the copy data printing unit, transaction processing continues, and the customer can complete the transaction and receive the medium such as a passbook regardless of the failure of the copy data printing unit. At this time, since the transaction copy data is stored as the failure print data as described above, it will not be deleted.

(g) Embodiment FIG. 6 is an external view of an automatic transaction processing device (hereinafter referred to as ATM) which is an embodiment of the present invention.

On the vertical surface of the customer service section of the ATM main body, there are a handling display section 1 that displays "in process" or "transaction canceled", a passbook insertion slot 2 where passbooks are inserted and ejected, and a card insertion slot where cards are inserted and ejected. 3 is provided. Further, on the horizontal surface, there are a banknote processing section 4 for inserting and discharging banknotes, a display section 5 for displaying operation guidance, etc., a touch panel 6 for inputting a password, payment amount, etc., and a coin processing section 7 for inserting and discharging coins. It is provided.

FIG. 5 is a block diagram of the above ATV. The entire control is done by CPU10, and its processing program is stored in ROM.
It is stored in I1. Data at the time of executing this program is stored in RAM12, and CPU10 has [101
9, a bankbook processing unit 13 including a passbook insertion slot 2 and a printing machine, a card processing unit 14 including a card insertion slot 3 and a card reader, a banknote processing unit 4 and a coin processing unit 7, and deposit and withdraw cash. A cash processing section 15 and a display section 5. A display/input unit 16 including a touch panel 6, a transmission unit 17 connected to a monitoring center or a calculation center via a line, and a backup data printing unit 18 for printing transaction backup data such as payments and deposits are connected.

FIG. 3 is a memory map of the RAM 12. RAM
12 is an area M1 for storing data on the magnetic stripe on the back of the card read by the card processing unit 14; an area M2 for storing data such as the payment amount and deposit amount input from the touch panel 6; It has transaction data areas such as area M3 for storing communication data with the calculation center, area M4 for recording edited data to be printed by the copy data printing unit 18 as transaction copy data, and area M5 as a save area. ing.

In area M5, data in area M4 is saved when a failure occurs in the backup data printing unit 18 and printing becomes impossible. Further, at the time of failure recovery, data in area M5 is moved to area M4 and printed by backup data printing section 18.

FIG. 1 is a flowchart showing the operation of the ATM at the time of payment. At step nl (hereinafter, "step ni" is simply referred to as "ni"), the bankbook insertion slot 2. Card insertion slot 3
When the passbook and card are inserted and the password and payment amount are input from the touch panel 6, the process advances to n2. Data stored in the inserted bankbook or card is stored in area M1 of RAM 12, and data input from touch panel 6 is stored in area M2. In n2, area Ml,
Data necessary for communication with the calculation center is edited from the data stored in M2 and stored in area M3, and the data is notified from the transmission section 17 to the calculation center. The calculation center notifies you of whether or not a transaction is possible in response to this notification, and stores it in area M3. When receiving the notification that the transaction is possible from the calculation center, the process proceeds to n3, where the cash processing unit 15 dispenses the cash to be paid. Then, in n4, area M of RAM12
4, the transaction copy data is edited and printed by the copy data printing section 18. Backup data includes transaction date and time, AT
It consists of M's machine number, transaction account number, transaction amount, etc.

In n5, some kind of failure occurred in the backup data printing section,
It is determined whether printing of backup data has been interrupted or not, and when all printing is completed, the process proceeds directly to nl, but
When a failure occurs and printing is interrupted, the process advances to n6 and the backup data stored in area M4 is saved in area M5.

FIG. 3 is a memory map of area M5. Area M5
As shown in MS-1 to M5-6, data such as the date and time of transaction execution, ATM installation store number, ATM machine number, transaction account number, payment (deposit) amount, and balance are stored. These data are used later when checking the cash balance in the ATM.

At nl, the passbook and card are discharged from the passbook insertion slot 2 and the card insertion slot 3 by the passbook processing section 13 and the card processing section 14, and at n8, the cash dispensed at n3 is discharged from the banknote processing section 4 and the coin processing section 7. do. At n9, it is determined whether or not a failure has occurred in the printing unit 18, as in the determination at n5, and if no failure has occurred, the process returns to nl and waits until the next transaction. n1 if a failure occurs
At 0, the transmission section 17 notifies the monitoring center of a telegram to that effect, enters the clerk mode, displays "Transaction Canceled" on the transaction display section 1, and proceeds to the recovery operation shown in FIG.

FIG. 2 is a flowchart showing the operation at the time of failure recovery. When the fault is recovered by the repair process of the attendant and the reset key is pressed (n21), a warming amplifier is performed in n22 to confirm whether or not the system is operating normally. If it is not operating normally, the fault has not been sufficiently removed and a message to that effect is displayed, and the system waits for the repair button to be pressed. If it is operating normally, it is assumed that the failure has been recovered and the process proceeds to n23, where it is determined whether or not print data at the time of failure is stored in area M5 of the RAM 12.

If the data is not stored in the MS, return to nl and wait for the next customer. If the data is stored, the process advances to n24, where the data in area M5 is moved to area M4 in order to print backup data, and the backup data printing unit 18 prints the data.

At step n25, it is determined whether or not a failure has occurred in the backup data printing section 18, and if a failure has occurred, the staff will repair it again. When the printing of the transaction copy data is completed, the printing data at the time of failure in area M5 is cleared at n26, and the process waits for the customer (nl).

Note that this embodiment describes the case where a failure occurs in the copy data printing unit during payment and the copy data is saved, but the copy data is similarly stored when a failure occurs during a transaction such as a deposit, It will be printed at the time of recovery. In addition, in this embodiment, M5 is the only area for storing backup data when a failure occurs, but multiple areas for storing backup data are provided, multiple transactions are stored in each area, and multiple transactions can be performed without printing. ATMs with customer-independent failures by allowing transactions to be made
This can prevent transactions from being canceled.

(h1 Effects of the Invention) In the automatic transaction processing device of this invention, even if a failure occurs in the copy data printing section that prints transaction copy data during a transaction and printing is no longer possible, the copy data will remain intact at the time of the failure. Since the transaction data is stored in the transaction data storage means and the transaction can be continued as is, the customer does not have to wait.Furthermore, it eliminates the need for staff to hand over bankbooks, etc. to the customer when a failure is recovered. At the time of restoration, the data stored in the transaction data storage means at the time of the failure is printed and recorded, so that a copy of the transaction data can be left in the main body of the device.

[Brief explanation of the drawing]

Figures 1 and 2 are flowcharts showing the operation of an ATM that is an embodiment of this invention. Figure 1 shows the operation at the time of payment, and Figure 2 shows the operation when a failure occurs in the transaction data copy printing machine. It shows the operation at the time. Figure 3 is a memory map of the memory in the storage means at the time of failure, Figure 4 is a memory map of the entire memory of the ATM,
FIG. 5 is a block diagram of the ATM, and FIG. 6 is an external view of the ATM. Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6

Claims (1)

[Claims] (1) In an automatic transaction processing device equipped with a copy data printing unit that prints internal transaction data on recording paper, when a failure occurs in the copy data printing unit during transaction processing, the copy data is printed on recording paper. A means for continuing the transaction without printing, and a failure print data storage means for storing the backup data at the time of failure as print data at the time of failure, and when the failure is recovered, the print at failure occurs. An automatic transaction processing device comprising means for outputting print data at the time of failure stored in the data storage means to the copy data printing section as print data.