JP2511517B2 - Automatic transaction equipment - Google Patents

Description

TECHNICAL FIELD The present invention relates to an automatic transaction device used in financial institutions and the like.

[Prior Art] The automatic transaction device is not only a device that processes a certain transaction by a customer's own operation like a so-called ATM,
It also includes a so-called teller machine that is installed at a teller of a financial institution and processes certain transactions by the operation of a staff member.

Recently, as such an automatic transaction device, for example,
Those that can process several types of transactions such as payment transactions, deposit transactions, balance inquiry, and transfer transactions are widespread.

Further, in such an automatic transaction device, from the viewpoint of maintainability, expandability, reliability, etc., each processing function necessary for transaction processing is unitized, and each unitized processing unit (each The operation of a dedicated controller) is controlled by the main controller.

FIG. 2 is a block diagram showing the configuration of such an automatic transaction device from a functional viewpoint.

That is, in general, the automatic transaction device 1 includes a card reader / writer unit 2, a statement slip printing unit 3, a passbook unit 4, a banknote deposit / withdrawal unit 5, a coin deposit / withdrawal unit 6, a customer operation unit 7, a main control unit 8 and an internal unit. The operation unit 9, the disk unit 10, the line unit 11, the main control unit storage memory 12, and the like.

Here, the card reader / writer unit 2 is a processing unit that reads and writes information with respect to a card (for example, a magnetic card) as a transaction medium.

The statement slip printing unit 3 is a processing unit that prints transaction details and the like on the statement slip, and the passbook unit 4 is a processing unit that reads and writes information in the passbook when the passbook is used as a transaction medium. .

The banknote deposit / withdrawal unit 5 and the coin deposit / withdrawal unit 6 are processing units for depositing / withdrawing banknotes or coins when cash deposit / withdrawal processing is required.

Each of the processing units 2, 3, 4, 5 and 6 described above is configured to include a mechanism for performing a predetermined transaction processing operation and a control circuit for controlling the operation of the mechanism.

The customer operation unit 7 is a part for the customer to select a transaction and input other information necessary for the transaction. Generally, the CRT is used.
Many are known to utilize displays.

The internal operation unit 9 is used by a staff member such as a financial institution to operate the transaction subject when restricting the transaction subjects handled, for example.
For example, it is provided on the back surface of the automatic transaction device.

The disk unit 10 is a storage unit using, for example, a hard disk, and is used for holding various information regarding transactions.

The line section 11 is a section for communicating with a host computer and the like, and the main control section storage memory 12 is a storage means provided in the main control section 8.

The main control unit 8 is a so-called CPU, and is a unit that controls the operation of each of the above units.

Now, in such a device, when the transaction processing becomes impossible due to the occurrence of an abnormality in the device, the main control is performed when an abnormality is detected and a reset instruction is issued in order to quickly restore the transaction possible state. The unit 8 performs an initial process on the mechanical portion.

Here, the initial process means a process of returning to a normal initial state in which a trading operation can be started.

Further, the content of the "abnormality" includes not only a so-called obstacle such as occurrence of a jam in the banknote pay-in / pay-out section 5, but also an act of refilling banknotes.

FIG. 3 shows the initial processing in the conventional device.

In the conventional device, when an abnormality is detected, first, an abnormality generation process is performed (step 21).

Here, the abnormality occurrence processing, for example, when an abnormality occurs during a certain transaction, return the card or passbook that the customer has inserted into the device, or display the suspension of the transaction, Alternatively, it means a process of notifying the host computer.

Next, it is determined whether or not there is a reset instruction (step 22).

This reset instruction is issued from a staff member of a financial institution, or another computer system connected to the automatic transaction device.

When there is a reset instruction, as shown in steps 23 to 27, the mechanism of the statement slip printing unit 3, the mechanism of the banknote depositing / dispensing unit 5, the mechanism of the card reader / writer unit 2, the passbook unit 4 as described above.
In this order, the mechanism of the coin depositing / dispensing unit 6 and the mechanism of the coin depositing / dispensing unit 6 are used to start initializing all the processing units that perform a predetermined transaction processing operation in the apparatus.

Next, it has the end of the initial of each processing unit described above (step 28), and it is judged whether or not the initial has been normally completed in all the processing units described above (step 29). The initial process ends assuming that the transaction is possible.

[Problems to be Solved by the Invention] By the way, in the automatic transaction device as described above, a situation in which an abnormality occurs at the same time in all of the processing units having a mechanism for performing a predetermined transaction processing operation is Unthinkable.

Anomalies typically occur in only a small portion of such processing units.

However, in the above-described conventional device, as shown in FIG. 3, not only the mechanism of the processing unit in which an abnormality occurs, but also the mechanism of all the processing units that perform a predetermined transaction processing operation using the mechanism in the device. However, there is a problem that it takes a lot of time to restore the trading state because the initial is executed.

The present invention has been made in view of the above circumstances, and an object of the present invention is to provide an automatic transaction device capable of shortening the time until recovery when an abnormality occurs.

[Means for Solving the Problems] An automatic transaction device according to the present invention includes various processing units having a mechanism for performing a predetermined transaction processing operation, and a main control unit for controlling these processing units. It is used for certain transaction processing in financial institutions.

Specifically, when an abnormality occurs during operation, the main control unit determines whether each processing unit satisfies a certain condition.

Then, the initial process for returning to the initial normal state is executed only for the mechanism of the processing unit which is determined to meet the certain condition.

[Operation] The automatic transaction device according to the present invention restores the initial normal state only to the mechanism of the processing unit that the main control unit determines to meet certain conditions when an abnormality occurs during operation. This is a configuration for executing the initial processing of 1., and the number of processing units for executing the initial processing can be substantially reduced.

Therefore, as compared with the conventional device that performs the initial processing for all the processing units having the mechanism for performing the transaction processing operation, it is possible to significantly shorten the time until restoration.

[Embodiment] An embodiment of the automatic transaction device according to the present invention will be described below with reference to FIGS. 1, 2, and 4 to 6.

The automatic transaction apparatus of this embodiment is installed in a financial institution such as a bank and processes various transactions such as payment transaction, deposit transaction, balance inquiry, and transfer by the operation of the customer himself.

As shown in FIG. 6, this automatic transaction apparatus has, as shown in FIG. 6, a function as a display section for displaying guidance to the customer and a function as a key input section operated by the customer on the front side of the apparatus main body. CRT display 31 with a touch panel, a banknote deposit / withdrawal port 32 that also serves as a statement slip outlet, a coin deposit / withdrawal port 33, a card insertion receiving port 34, and a passbook insertion receiving port
35 and 35 are arranged.

Further, functionally, similar to the one shown in FIG. 2, a card reader / reader is used as a processing unit for performing a certain transaction processing operation.
A writer unit 2, a statement slip printing unit 3, a passbook unit 4, a banknote deposit / withdrawal unit 5, a coin deposit / withdrawal unit 6, a customer operation unit 7, an internal operation unit 9, a disk unit 10, a line unit 11, etc. are provided. The main control unit 8 controls each processing unit, and further, the main control unit 8 is provided with a main control unit storage memory 12.

The card reader / writer unit 2, statement slip printing unit 3, passbook unit 4, banknote deposit / withdrawal unit 5, and coin deposit / withdrawal unit 6 are all processing units having a mechanism for performing a predetermined transaction processing operation.
When an abnormality occurs, it becomes a target when the mechanism is initially processed.

In the above, the configuration of the automatic transaction apparatus of one embodiment has been schematically described, but the apparatus of this embodiment has the following features because it shortens the time required for the initial processing.

(I) Further, the transaction processing proceeds with a certain procedure for the subject selected by the customer, and the processing unit used at that time is stored in the memory 12.

(II) The above-mentioned processing units 2, 3, which are the targets of the initial processing
4, 5 and 6 are provided with detection means for detecting the occurrence of an abnormality. When an abnormality is detected by the detection means, the processing unit in which the abnormality has occurred is stored in the memory 12. It is like this.

(III) Further, the processing unit which has not been initialized by the mechanism after the power is turned on to the apparatus is stored in the memory 12.

(IV) In addition, this type of automatic transaction device may change the transaction items that have been suspended from being handled to being available (in operation), but it was newly connected during operation in this way. The processing unit is adapted to be stored in the memory 12.

(V) Then, when an abnormality occurs during operation and a reset instruction is issued, the main control unit 8 determines whether or not a certain condition is satisfied for each processing unit. Then, the initial process for returning to the initial normal state is executed only for the mechanism of the processing unit which is determined to meet the above-mentioned certain condition.

Here, the "certain condition" that the main control unit 8 uses for the judgment is that the process of (I) to (IV) above is utilized, and is the mechanism of the processing unit used for the transaction? It may be the mechanism of the processing unit in which an abnormality has occurred, the mechanism of the processing unit that has not completed initial processing after power-on, or the mechanism of the processing unit connected during operation.

If at least one of these conditions is satisfied (that is, if it is stored in the memory 12), it is determined that a certain condition is satisfied, and the mechanism of the processing unit is subjected to initial processing.

Hereinafter, the operation and effect of the above-described embodiment will be described in a specific transaction.

FIG. 4 shows a process for making a payment transaction for a bill and a process for making a deposit transaction for a bill.

At the start of the transaction, a transaction selection screen or the like is displayed on the CRT display 31 shown in FIG. Transaction items handled by this device are listed on this transaction selection screen, and the customer selects a transaction to be processed by pressing the transaction selection key on the selection screen (step 40).

If the transaction selected by the customer is a payment transaction, the process proceeds to the payment transaction process shown in steps 141 to 149. If it is a deposit transaction, the process proceeds to the deposit transaction process shown in steps 161 to 169. Move.

The payment transaction process shown in FIG. 4 shows a case where a card is used as a transaction medium.

When the card is inserted into the card insertion receiving port 34 of FIG. 6 (step 141), the card reader / writer unit 2 for reading transaction information (personal identification number, account number, etc.) written in this card, etc. It is stored in the memory 12 as being used for the transaction (step 150).

Then read the card stripe (step 14
2), input of a personal identification number (step 143), amount of money (step 144), etc. are carried out in order, and finally, receipt of a card (step 148), receipt of bills and bills for the amount paid (step 149). If the above is completed normally, all the processing relating to the payment transaction is completed, and the original transaction selection screen is displayed again.

When such payment transaction is completed normally, the above-mentioned card reader / writer unit 2 is used as the processing unit.
In addition, the statement slip printing unit 3 and the banknote deposit / withdrawal unit 5 are the memory.
It is recorded in 12 (steps 151 and 152).

On the other hand, the deposit transaction processing shown in FIG. 4 shows a case where a passbook is used as a transaction medium.

When the passbook is inserted into the passbook insertion receiving port 35 shown in FIG. 6 (step 161), the passbook section 4 for reading and writing information from this passbook is stored in the memory 12 as if it was used for the transaction ( Step 170).

Then read the magnetic stripe of the passbook (step
162), the insertion of banknotes (step 163), the recognition of banknotes (step 164), etc. are carried out in order, and finally, the steps of storing the banknotes (step 168) and receiving the passbook (step 169) are completed normally. All processing relating to the deposit transaction is completed, and the original transaction selection screen is displayed again.

When the processing of such a deposit transaction is normally completed, in addition to the passbook section 4 described above, the processing section used is
The bill deposit / withdrawal section 5 is recorded in the memory 12 (step 171).

Further, when carrying out these transactions, if there is a newly connected processing unit, the processing unit is stored in the memory 12, and further, the processing unit which has not completed the initial processing after the power is turned on. It is stored in the memory 12.

In the above, the case where the processing is normally completed has been described, but next, the processing when the abnormality occurs will be described based on FIG.

FIG. 5 shows a case where an abnormality occurs during the print processing (step 146) of the statement slip in the payment transaction of FIG.

Specifically, the statement sheet is printed as shown in FIG.
Start by a statement printing instruction (step 251),
Wait for the signal to finish printing (step 252).
A judgment is made as to whether or not the processing has ended normally (step 25).
3).

A signal from an abnormality detecting means provided in the statement slip printing unit 3 is used for determining whether the normal end or the abnormal end.

Then, if it is a normal end, the process proceeds to the next process of bill withdrawal counting (step 147 in FIG. 4), but if it is an abnormal end, an error has occurred in the statement slip printing unit 3. Is stored in the memory 12 (step 254), and abnormality occurrence processing is performed (step 255).

As described above, the abnormality occurrence process is a process of returning the card inserted by the customer into the device, displaying the suspension of the transaction, or notifying the host computer.

When the abnormality occurrence process is performed, as shown in FIG. 1, the main control unit 8 determines whether or not there is a reset instruction (step 256).

As described above, this reset instruction is issued from a staff member of a financial institution, or another computer system connected to the automatic transaction device.

When there is a reset instruction, initial processing is performed on the mechanism of the processing unit.

The initial process starts by determining whether each of the processing units in the apparatus meets the above-mentioned certain condition.

In the case of this embodiment, whether or not a certain condition is met is determined in the order of the statement slip printing unit 3, the bill deposit / withdrawal unit 5, the card reader / writer unit 2, the passbook unit 4, and the coin deposit / withdrawal unit 6. Be seen.

In FIG. 1, steps 300 to 303 are statement slip printing section 3
Shows a procedure for determining whether or not a certain condition is met, steps 400 to 403 show a procedure for determining whether the banknote deposit / withdrawal section 5 meets a certain condition, and steps 500 to 503 are a card reader / A procedure for determining whether the writer unit 2 satisfies a certain condition is shown, steps 600 to 603 show a procedure for determining whether the passbook unit 4 satisfies a certain condition, and steps 700 to 703.
Indicates a procedure for determining whether or not the coin depositing / dispensing unit 6 meets certain conditions.

Then, whether or not the certain condition is satisfied is specifically determined by whether or not the certain condition is stored in the memory 12.

Then, the initial process for returning to the initial normal state is executed only for the mechanism of the processing unit that is determined to meet the certain condition.

If an abnormality occurs in printing the statement slip in a payment transaction, if the processing units stored in the memory 12 are only the card reader / writer unit 2 and the statement slip printing unit 3, the mechanism in these processing units Only then, the initial processing is started (steps 304 and 504).

In the banknote deposit / withdrawal section 5, the passbook section 4, the coin deposit / withdrawal section 6, etc., which do not correspond to the above-mentioned certain conditions, the initial processing for the mechanism is not executed (see steps 404, 604, 704).

Then, the completion of initials in the card reader / writer unit 2 and the statement slip printing unit 3 is awaited (step 80).
0), the processing units whose initials have been normally completed are sequentially stored in the memory 12 as being initialized (step 90).
0).

Further, it is judged whether or not the initials are normally completed by both the card reader / writer unit 2 and the statement slip printing unit 3 (step 801), and if all are normally completed, the transaction is restored. Then, the initial process ends.

If there is a processing unit in which the initial does not end normally, it is returned to the abnormality occurrence processing (step 255) again in step 801, and the initial processing is repeated from the beginning. The initials of the processing units whose initials have been normally completed are omitted.

As described above, in the automatic transaction device of this embodiment, when an abnormality occurs, the number of processing units that actually perform the initial processing of the mechanism can be reduced, so that recovery is possible as compared with the case of the conventional device. It is possible to shorten the time until.

In addition, the above-mentioned one embodiment shows an automatic transaction device of a type that processes a certain transaction by the operation of the customer himself.
It goes without saying that the present invention can also be used in a transaction device as a so-called teller machine.

[Effects of the Invention] As is clear from the above description, the automatic transaction device according to the present invention has a mechanism of the processing unit that the main control unit determines that a certain condition is satisfied when an abnormality occurs during operation. Only with respect to this, the initial processing for returning to the initial normal state is executed, and the number of processing units for executing the initial processing can be substantially reduced.

Therefore, as compared with the conventional device that performs the initial processing for all the processing units having the mechanism for performing the transaction processing operation, it is possible to significantly shorten the time until restoration.

In addition, not only the processing unit that caused the abnormality to be directly detected, but also the processing unit that the main control unit determines that a certain condition is met is also subjected to initial processing, so it is guaranteed that it is normal. In this way, the equipment will be restored, and as a result, operating efficiency will be improved.

[Brief description of drawings]

FIG. 1 is a flow chart for explaining an initial process when an abnormality occurs in one embodiment of the present invention, FIG. 2 is a general configuration explanatory view of an automatic transaction device, and FIG. 3 is an abnormality occurrence in a conventional automatic transaction device. Flowchart for explaining the initial processing of FIG.
FIG. 1 is a flow chart showing transaction processing in an embodiment of the present invention,
FIG. 5 is an explanatory view of the statement slip printing process in one embodiment of the present invention, and FIG. 6 is an external view of one embodiment of the present invention. 2 …… Card reader / writer, 3 …… Details slip printing section, 4
...... Passbook section, 5 ...... Banknote deposit / withdrawal section, 6 ...... Coin deposit / withdrawal section, 7 ...... Customer operation section, 8 ...... Main control section, 9 ...... Internal operation section, 10 ...... Disk section, 11 ... … Line part, 12… Main control part, 31… CRT display, 32… Banknote deposit / withdrawal port, 33
…… Coin deposit / withdrawal slot, 34 …… Card insertion slot, 35 …… Passbook insertion slot.

Claims (1)

(57) [Claims] 1. A transaction processing system comprising a variety of processing units having a mechanism for performing a predetermined transaction processing operation and a main control unit for controlling these processing units, for performing a certain transaction processing in a financial institution or the like. In the automatic transaction device used, based on the transaction item selected by the customer, storage means for storing the processing unit used in the transaction, and detection means for detecting the occurrence of an abnormality when an abnormality occurs in each processing unit, When the detection means detects an abnormality, a storage means for storing the processing portion in which the abnormality has occurred, a storage means for storing the processing portion that has not been subjected to the initial processing of the mechanism after the power is turned on, and a new connection during operation A storage unit that stores the processed processing unit, and when an abnormality occurs during operation, the main control unit, based on the information stored in each storage unit, for each processing unit,
And a determination unit that determines whether or not a certain condition is satisfied, and executes an initial process for returning to an initial normal state only for the mechanism of the processing unit that is determined to satisfy the certain condition. An automatic transaction device characterized by: