JPH02238592A - Automatic teller machine - Google Patents

Abstract

PURPOSE:To shorten the time up to a recovery by carrying out initial processing only for the mechanism of a processing part that a main control part judges under constant conditions if abnormality occurs during operation. CONSTITUTION:If the abnormality occurs during the operation, the initial processing is carried out for placing the automatic teller machine in the initial normal state is carried out only for the mechanism part of the processing part that the main control part judges when the constant conditions are satisfied and whether or not the constant conditions are satisfied is judged concretely from whether or not the conditions are stored in a memory 12. For example, if abnormality occurs when a detailed slip is printed in payment transaction, only the mechanisms of processing parts stored in the memory 2 are initialized when the processing parts are a card reader/writer part 2 and a detailed slip printing part 3. Consequently, the time up to the recovery is shortened greatly as compared with a conventional device which initializes all processing parts having mechanisms which perform transaction processing operation.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an automatic withdrawal device used in financial institutions.

[Prior Art] The automatic transaction device is not only a device such as a so-called ATM that processes certain transactions by the customer's own operation, but also
It also includes so-called teller machines that are installed at counters of financial institutions and process certain transactions through the operation of staff.

Recently, such automatic transaction devices that can process several types of transactions, such as payment transactions, deposit transactions, balance inquiries, and even transfer transactions, have become widespread.

In addition, such automatic transaction devices are characterized by maintainability, expandability,
From the perspective of reliability, each processing function necessary for transaction processing is designed to be unified, and the operation of each unified processing unit (each with its own control unit) is controlled by the main control unit. It's starting to be controlled.

FIG. 2 is a block diagram showing the configuration of such an automatic transaction device from a functional standpoint.

That is, in general, the automatic transaction device 1 includes a cart reader/writer section 2, a statement printing section 3, a passbook section 4, a banknote dispensing section 5,
It is composed of a coin withdrawal section 6, a customer operation section 7, a main control section 8, an internal operation section 9, a disk section 10, a line section 11, a main control section storage memory 12, and the like.

Here, the card worder/writer unit 2 is a processing unit that reads and writes information to a card (for example, a magnetic card) as a transaction medium.

The statement printing unit 3 is a processing unit that prints transaction details etc. on the statement slip, and the bankbook unit 4 is a processing unit that reads and writes information to and from the passbook when the passbook is used as a transaction medium. .

Further, the banknote withdrawal unit 5 and the coin withdrawal unit 6 are processing units that take in and take out banknotes or coins when cash withdrawal processing is required.

Each of the processing units 2, 3, 4, 5.6 described above has a structure that includes a mechanism for performing a predetermined transaction processing operation and a control circuit that controls the operation of the mechanism.

The customer operation unit 7 is a part where the customer manually inputs transaction selections and other information necessary for transactions, and is generally a CRT.
Many devices using displays are known.

The internal operation section 9 is for use by an employee of a financial institution, etc., for example, when restricting the transaction items handled.
For example, it is provided on the back of an automatic transaction device.

The disk unit 10 is a storage unit using, for example, a hard disk, and is used to hold various information related to transactions.

The line section l1 is a section for communicating with a host computer, etc., and the main control section storage memory l) 12 is a storage means provided in the main control section 8.

The main control section 8 is a so-called CPU, and is a section that controls the operations of the above-mentioned sections.

Now, in such a device, when an abnormality occurs in the device and transaction processing becomes impossible, the main control The unit 8 performs initial processing on the mechanical parts.

Initial processing here refers to processing for returning to a normal initial state in which trading operations can be started.

Further, the content of the above-mentioned "abnormality" includes not only a so-called failure such as the occurrence of a jam in the banknote dispensing unit 5, but also the act of replenishing banknotes, etc.

FIG. 3 shows initial processing in a conventional device.

In the conventional device, when an abnormality is detected, first, abnormality occurrence processing is performed (step 21).

Here, abnormality occurrence processing refers to, for example, when an abnormality occurs during a certain transaction, returning the card or passbook that the customer inserted into the device, or displaying a suspension of the transaction, Alternatively, it refers to the process of notifying the host computer.

Next, it is determined whether there is a reset instruction (step 22).

This reset instruction is issued by a financial institution staff member or another computer system connected to the automated transaction device.

When there is a reset instruction, as shown in steps 23 to 27, the mechanism of the statement printing section 3, the mechanism of the banknote dispensing section 5, the mechanism of the card reader/writer section 2, and the mechanism of the passbook section 4 are activated as shown in steps 23 to 27. Initialization is started for all processing units that use the mechanism in the device to perform predetermined transaction processing operations in the order of the mechanism and the mechanism of the coin withdrawal unit 6.

Next, it waits for the initialization of each of the processing units described above to finish (step 28), and determines whether or not the initialization has been completed normally in all of the processing units described above (step 29). Assuming that the transaction status has been restored,
Initial processing ends.

[Problems to be Solved by the Invention] By the way, in the above-mentioned automatic transaction device, a situation in which an abnormality occurs at the same time in all of the processing units having a mechanism for performing predetermined transaction processing operations is caused by the following: Unthinkable.

Abnormalities usually occur in only a small portion of such processing units.

However, as shown in Fig. 3, in the conventional device described above, the mechanism of the processing section where the abnormality occurred is not fixed, and all the processing sections within the device that use the mechanism to carry out predetermined transaction processing operations. Since initialization is performed on the mechanism, there is a problem in that it takes a lot of time to restore the transaction status.

The present invention has been made in view of the above circumstances, and an object of the present invention is to provide an automatic transaction device that can shorten the time until recovery when an abnormality occurs.

1. Means for Solving Problems] The automatic transaction device according to the present invention has a configuration that includes various processing units having mechanisms for performing predetermined transaction processing operations, and a main control unit that controls these processing units. It is used for certain transaction processing in financial institutions and the like.

Specifically, when an abnormality occurs during operation, it is determined whether a certain condition is met for each of the main control section or each of the processing sections.

Then, initial processing is performed to return only the mechanism of the processing section that is determined to meet the above-mentioned certain conditions to its initial normal state.

[Function 1] In the automatic transaction device according to the present invention, when an abnormality occurs during operation, only the mechanism of the processing section that the main control section determines to meet certain conditions is returned to the initial normal state. This is a configuration in which the initial processing is executed, and it is possible to substantially reduce the number of processing units that execute the initial processing.

Therefore, compared to a conventional device that performs initial processing on all processing units that have a mechanism for transaction processing operations, it is possible to significantly shorten the time required for recovery.

"Embodiment" Hereinafter, an embodiment of the automatic transaction apparatus according to the present invention will be described based on FIG. 1, FIG. 2, and FIGS. 4 to 6.

The automated teller machine of this embodiment is installed in a financial institution such as a bank, and processes various transactions such as payment transactions, deposit transactions, balance inquiries, and transfers by the customer's own operations.

As shown in Fig. 6, this automatic transaction device has a function on the front side of the device body, which functions as a display section that displays guidance to customers, and a key power section that is operated by the customer. a touch panel type CRT display 31, and a banknote withdrawal port 32 which also serves as a statement slip ejection port;
It has a configuration in which a coin withdrawal port 33, a card insertion receiving port 34, and a passbook insertion receiving port 35 are arranged.

Functionally, similar to the one shown in FIG. 2, processing units that perform certain transaction processing operations include a card reader/writer unit 2, a statement printing unit 3, a passbook unit 4, and a banknote withdrawal unit. Part 5
, a coin withdrawal section 6, a customer operation section 7, an internal operation section 9, a disk section 1o, a line section 11, etc., each processing section is controlled by a main control section 8, and further,
The main control section 8 is provided with one main control section memory memo and two memos.

? The card reader/writer section 2, statement printing section 3, passbook section 4, banknote withdrawal section 5, and coin withdrawal section 6 all include the following:
A processing unit that has a mechanism that performs predetermined transaction processing operations, and is subject to initial processing of the mechanism when an abnormality occurs.

In the above, the configuration of the automatic transaction device of one embodiment has been schematically explained.The device of this embodiment has the following features in order to shorten the time required for initial processing.

That is, (1) Furthermore, the transaction processing proceeds according to a fixed procedure for the item selected by the customer, and the processing unit used at that time is stored in the memory 12.

(n) Each of the above-mentioned processing units 2, 3, 4. The processing unit in which the abnormality has occurred is stored in the memory 12.

(III) Furthermore, processing units whose mechanisms have not been initialized after power is turned on to the apparatus are stored in the memory 12.

(IV) In addition, this type of automatic transaction device may change transaction items that have been suspended to handling them while they are in operation (in operation), but in this way, if a transaction item is newly connected during operation, The processing unit is stored in the memory I2.

(V) If an abnormality occurs during operation and a reset instruction is issued, the main control unit 8 determines whether a certain condition is met for each processing unit. Then, initial processing is performed to restore the initial normal state only to the mechanism of the processing section that is determined to meet the above-mentioned certain conditions.

Here, the main control unit 8 determines whether the ``certain condition'' used for judgment is one that utilizes the processing in (1) to (ff) above, and whether it is the mechanism of the processing unit used for the transaction. , ■ Is it the mechanism of the processing unit where the error occurred? ■ Is it the mechanism of the processing unit that has not completed initial processing after the power was turned on? ■ Is it the mechanism of the processing unit that was connected during operation? .

If at least one of these conditions is met (that is, if it is stored in the memory I2), it is determined that a certain condition is met, and the mechanism of the processing unit performs initial processing.

Hereinafter, the effects of the above embodiment will be explained using specific transactions.

FIG. 4 shows a process for a banknote payment transaction and a process for a banknote deposit transaction.

At the start of a transaction, the CRT display 31 shown in FIG.
The transaction selection screen etc. is displayed. This transaction selection screen displays a list of transaction items handled by this device, and the customer selects the transaction to be processed by pressing the transaction selection button on the selection screen (step 40).
.

If the transaction selected by the customer is a payment transaction, the process moves to steps 141 to 149, and if the transaction is a deposit transaction, steps 161 to 161 are executed.
The process moves on to the deposit transaction process shown in step 169.

Figure 4? The payment transaction process shown here is for a case where a card is used as the transaction medium.

When the card is inserted into the card receiving slot 34 shown in FIG. 6 (step 141), the card reader/writer section 2 reads transaction information (PIN number, account number, etc.) written on the card. It is stored in the memory 12 as being used for a transaction (step 150).

The card stripe is then read (step 142).
), entering the PIN number (step 143), entering the amount manually (step 144), etc., and finally receiving the card (step 148) and receiving banknotes and statement slips for the amount paid (step 149). If completed successfully,
All processing related to the payment transaction is completed, and the display returns to the original transaction selection screen.

When such a payment transaction is successfully completed, the processing unit 7 used, in addition to the above-mentioned card reader/writer unit 2, the statement printing unit 3 and the banknote dispensing unit 5 are stored in the memory. 1
2 (steps 151, 152).

On the other hand, the deposit transaction process shown in FIG. 4 shows a case where a passbook is used as the transaction medium.

When a passbook is inserted into the passbook insertion/receiving slot 35 of FIG. 6 (step 16l), the memory 12 is assumed to be used for a transaction.
(step 170).

Next, read the magnetic stripe on the passbook (Step 1)
62), insertion of banknotes (step 163), recognition of banknotes (step 163),
Step l64) etc. are carried out in order, and finally, the banknotes are stored (step 168) and the passbook is received (step 169).
), all processing related to the deposit transaction is completed and the display returns to the original transaction selection screen.

If the processing of such a deposit transaction is completed successfully,
In addition to the above-mentioned passbook section 4, the banknote dispensing section 5 is recorded in the memory 12 as the processing section used (step 171).

In addition, if there is a newly connected processing unit when performing these transactions, that processing unit will be stored in the memory 12, and any unfinished processing such as initial processing after the power is turned on will be stored in the memory 12. The section is also stored in the memory 12.

Now, the case where the processing ends normally has been described above, but next, the processing when an abnormality occurs will be explained based on FIG.

FIG. 5 shows a case where an abnormality occurs during the printing process of the statement slip (step 146) in the payment transaction shown in FIG. 4.

Specifically, as shown in FIG. 5, printing of the statement slip starts with a statement print command (step 2 5 1
．． '), waits for the print end signal (step 252)
, when the process is completed, it is determined whether or not the process has completed normally (step 253).

A signal from an abnormality detecting means provided in the statement printing unit 3 is used to determine whether the process ends normally or abnormally.

If the termination is normal, the process proceeds to the next process, bill disbursement counting (step 147 in FIG. 4), or if the termination is abnormal, it is determined that an abnormality has occurred in the statement printing unit 3. is stored in memory 2 (step 254), and abnormality occurrence processing is performed (step 255).

As described above, this abnormality occurrence process refers to the process of returning the card inserted by the customer into the device, displaying the suspension of the transaction, or notifying the host computer.

If the abnormality occurrence process has been performed, as shown in FIG. 1, the main control unit 8 determines whether or not there is a reset instruction (step 256).

As mentioned above, this reset instruction is issued by an employee of the financial institution or another computer system connected to the automatic transaction device.

Initial processing for the mechanism of the processing unit is performed when there is an instruction.

This processing starts with determining whether the above-mentioned certain conditions are met for each processing section in the apparatus.

In this embodiment, the judgment as to whether certain conditions are met is made by the statement printing section 3, the banknote dispensing section 5, and the card reader/writer.
The processing is carried out in the order of the writer section 2, passbook section 4, and coin withdrawal section 6.

In FIG. 1, steps 300 to 303 indicate the procedure for determining whether or not the bill printing section 3 corresponds to a certain condition, and steps 400 to 403 indicate whether the banknote dispensing section 5 corresponds to a certain condition. Step 500
- 503 indicate a procedure for determining whether the card reader/writer section 2 corresponds to a certain condition, and steps 600 to 60
3 indicates a procedure for determining whether or not the bankbook section 4 corresponds to a certain condition, and steps 700 to 703 indicate a procedure for determining whether or not the coin withdrawal section 6 corresponds to a certain condition.

Specifically, whether or not the above-mentioned certain condition is met is determined based on whether or not it is stored in the memory 12.

Then, initial processing is performed to return only the mechanism of the processing section that is determined to meet the above-described certain conditions to its initial normal state.

If an error occurs when printing a statement for a payment transaction,
The processing unit stored in the memory 12 or the card reader/
If there are only the writer section 2 and the statement printing section 3, initial processing is started only for the mechanisms in these processing sections (step 304504).

Banknote withdrawal unit 5 and passbook unit 4 that do not meet the above-mentioned certain conditions
, in the coin withdrawal section 6, etc., initial processing for the mechanism is not performed (steps 404, 604, 70).
(see 4).

Then, wait for the completion of initialization in the card reader/writer section 2 and statement printing section 3 (step 80).
0), the processing units that have been successfully initialized are sequentially initialized and stored in the memory 12 (step 90).
0).

Further, it is determined whether or not the initialization has been completed normally in both the card reader/writer section 2 and the statement printing section 3 (step 801), and if all have been completed normally, the state is restored to a transaction possible state. The initial processing ends.

If there is a processing unit for which the initialization does not end normally, step 801 returns to the abnormality occurrence processing (step 255) and the initialization processing is repeated from the beginning. , initials are omitted for processing units whose initialization has already been completed normally.

In this way, in the automatic transaction device of this embodiment, when an abnormality occurs, it is possible to reduce the number of processing units that actually perform initial processing of the mechanism, so it is easier to recover than in the case of conventional devices. This makes it possible to shorten the time it takes.

Although the above-mentioned embodiment has shown an automatic transaction device of a type that processes certain transactions by the customer's own operations, it goes without saying that the present invention can also be used in a transaction device that functions as a so-called teller machine.

[Effects of the Invention] As is clear from the above explanation, when an abnormality occurs during operation of the automatic transaction device according to the present invention, the mechanism of the processing section determined by the main control section to meet certain conditions is activated. This configuration executes initial processing to return to the initial normal state only for this case, and it is possible to substantially reduce the number of processing units that execute initial processing.

Therefore, compared to a conventional device that performs initial processing on all processing units that have a mechanism for transaction processing operations, it is possible to significantly shorten the time required for recovery.

[Brief Description of the Drawings] Fig. 1 is a flowchart explaining the initial processing when an abnormality occurs in an embodiment of the present invention, Fig. 2 is a general configuration explanatory diagram of an automatic transaction device, and Fig. 3 is a conventional Flowchart explaining the initial processing when an abnormality occurs in the automated transaction device, Part 4
The figure is a flowchart showing transaction processing in an embodiment of the present invention,
FIG. 5 is an explanatory diagram of the statement printing process in one embodiment of the present invention, and FIG. 6 is an external view of one embodiment of the present invention. 2... Card reader/writer, 3... Statement printing section, 4... Passbook section, 5... Banknote withdrawal section, 6...・Coin withdrawal department, 7...
Customer operation section, 8... Main control section, 9...
Internal operation section, IO...Disk section, I1...
...Line section, 12...Main control section, 31...
...CRT display, 32...Banknote withdrawal port, 33...Coin withdrawal port, 34...
・Card insertion receiving slot, 35...Passbook insertion receiving slot.

Claims (1)

[Scope of Claims] The system is configured to include various processing units having mechanisms for performing predetermined transaction processing operations and a main control unit that controls these processing units, and is capable of performing certain transaction processing in financial institutions, etc. If an abnormality occurs during operation of an automatic transaction device used for An automatic transaction device characterized in that an initial process is executed to return only a mechanism of a processing section that is determined to meet the certain condition to an initial normal state.