JP4706420B2 - Automatic transaction equipment - Google Patents

Description

  The present invention relates to an automatic transaction apparatus that conducts transactions such as cash withdrawal by a customer's operation, and more particularly to an automatic transaction apparatus that records apparatus abnormality, apparatus state change, and the like as history information.

  The conventional automatic transaction apparatus performs transactions such as withdrawal of cash and deposit of cash by a customer's operation, but there may be a device abnormality that cannot complete the transaction such as a jam in the transaction. In the event of a device failure such as device failure (hereinafter referred to as “failure”), information on the transaction performed by the customer that was recorded on the hard disk, etc., was canceled. History information (hereinafter referred to as “journal data”) such as information indicating the contents of the failure, information indicating the status of the device, and information on a change in the status of the device is displayed on the clerk operation display section provided on the door of the automatic transaction device. The information is displayed or printed on a journal sheet, and a staff member confirms the contents to check the status of the failure or to investigate the cause.

In addition, when a banknote conveyance failure occurs, transaction information on which the banknote conveyance failure has occurred, failure status, inspection ticket information, etc. are printed on journal paper to facilitate the pursuit of the cause of the banknote conveyance failure (For example, refer to Patent Document 1).
Japanese Patent Laid-Open No. 11-259731 (paragraph “0073” to paragraph “0075”, FIG. 14)

  However, in the above-described conventional technology, information on the state change of the apparatus is recorded as journal data on the hard disk or the like regardless of whether the automatic transaction apparatus is normal or abnormal. When a failure occurs, it takes a lot of time for a staff member who maintains an automatic transaction device to find the cause of the failure from the enormous journal data, and also has knowledge and experience about many automatic transaction devices. It is what is needed.

  For example, a journal that is recorded on the hard disk if a device error occurs in the PIN code input device of the automatic transaction device, an error is detected in the subsequent encryption, and an error is detected in the subsequent communication. In the data, information indicating all abnormalities and changes in the state of the apparatus is recorded. When a staff member investigates the cause of a failure from this journal data, it goes back in the order of communication error, encryption error, device error in the PIN code input device from the information that shows the status change of the device, etc. When it is confirmed that there is no record indicating an abnormality before and it is found by the personal identification number input device that the device abnormality is the first abnormality, it is known for the first time that this is the cause of a series of abnormality.

As described above, there is a problem that a staff member needs a lot of time and knowledge and experience regarding an automatic transaction apparatus in order to investigate the cause of a failure such as a device abnormality from journal data recorded on a hard disk.
An object of the present invention is to solve such a problem.

  Therefore, the present invention acquires information indicating the state change of peripheral devices such as a customer operation unit that accepts customer operations, a card reader unit that reads an inserted card, and a deposit and withdrawal unit that deposits and withdraws cash. In the automatic transaction apparatus having a control unit that stores the generated history information in the storage unit and displays the history information on the display unit by the operation of the attendant, the history information with the history information number assigned to each generated history information History information output means to be stored in the storage unit, and a status in which the history information number of the history information indicating the occurrence of the device failure is stored in the storage unit when a device failure that cannot be completed by a customer operation occurs. Output means is provided in the control unit, and when the control unit detects the occurrence of a device failure and stops the transaction, the occurrence of the device failure read from the storage unit Characterized in that so as to display the history information number of history information indicating.

According to the present invention as described above, the clerk can easily search for the failure occurrence information based on the history information number displayed on the clerk operation display unit, and shortens the time for investigating the cause of the failure such as a device abnormality. The effect that it can be obtained.
In addition, there is an effect that the clerk can easily investigate the cause of a failure such as a device abnormality without requiring a wealth of knowledge and experience regarding the automatic transaction apparatus.

  Embodiments of an automatic transaction apparatus according to the present invention will be described below with reference to the drawings.

First, the first embodiment will be described.
FIG. 1 is a block diagram showing the configuration of the automatic transaction apparatus according to the first embodiment.
In FIG. 1, reference numeral 1 denotes an automatic transaction apparatus, which is installed in a sales office of a financial institution such as a bank or a store such as a convenience store. The automatic transaction apparatus 1 can perform cash deposit / withdrawal transactions, transfer transactions, and the like by customer operations. Further, it is communicably connected to a host computer installed in a business center of a financial institution such as a bank via a communication line 2. This host computer transmits / receives transaction messages such as deposit, withdrawal, and transfer to / from the automatic transaction apparatus 1 to determine whether or not to establish a customer transaction. Also, identity verification is performed to confirm that the customer is the identity.

  Reference numeral 11 denotes a customer operation display unit, which includes a display unit such as a CRT (Cathode Ray Tube) or a liquid crystal display and an operation unit in which a touch panel or the like is arranged on the display unit. A touch input operation or the like is performed. The customer operation display unit 11 can detect an input operation performed by the customer and output a signal corresponding to the input operation.

A card reader / printer unit 12 receives a card in which account information such as an account number is recorded from a card insertion / ejection slot, reads and writes data recorded on the magnetic stripe of the card, an IC chip, etc. The contents of the transaction are printed, and the card and the statement slip are discharged from the card insertion / discharge port.
Reference numeral 13 denotes a deposit / withdrawal unit, which is composed of a banknote depositing / dispensing machine and a coin depositing / dispensing machine, and performs depositing / withdrawing processing of banknotes and coins. Here, deposit processing means that banknotes entered by customers into banknote depositing / dispensing gates are counted in a banknote depositing / dispensing machine and stored in a safe. It is to store. Withdrawal processing, banknotes and coins corresponding to the amount specified by the customer's operation are fed out from the banknote depositing and dispensing machine and coin depositing and dispensing machine safes, respectively, and transported to the banknote depositing and dispensing slot and coin depositing and dispensing slot. To pay to customers.

The deposit / withdrawal unit 13 can detect abnormality such as clogging of banknotes or coins, which is an abnormality during conveyance of banknotes or coins, using a sensor or the like.
The deposit / withdrawal unit 13 may not include a coin deposit / withdrawal machine.
Reference numeral 14 denotes an attendant operation display unit, which is provided on the rear door or the like of the automatic transaction apparatus 1 and includes an operation unit such as a touch panel and a display unit such as a liquid crystal display. This clerk operation display unit 14 displays various information and operation buttons for inputting various information to a clerk or maintenance staff of a financial institution, and various information by operations such as pressing the operation buttons of the clerk or maintenance staff. Is input, the input operation is detected, and a corresponding signal is output.

The customer operation display unit 11, the card reader printer unit 12, the deposit / withdrawal unit 13, the clerk operation display unit 14, and the like are collectively referred to as peripheral devices (devices).
Reference numeral 15 denotes a storage unit, which is a storage device such as a memory or a disk. The storage unit 15 includes a journal storage unit 151, a status storage unit 152, an error journal number state storage unit 153, and the like.

  The journal storage unit 151 includes transaction information that is information on transactions performed by the customer, failure occurrence information such as information indicating the content of the failure that has occurred, device status information that is information indicating the status of the device, and information on status changes of the device. This is an area for storing journal data such as state change information. Each transaction information, failure occurrence information, device status information, and status change information of this journal data is given a number for identifying information called a journal number. The journal number may be a serial number.

  Here, the transaction information refers to transaction types such as cash payment, cash deposit, and transfer, the amount of cash handled, the type of media handled such as cards and passbooks, operations performed by customers, communication contents performed with host computers, etc. The failure occurrence information is information such as an error code indicating the content of the failure that has occurred and information indicating the location where the failure has occurred (for example, the bill transport path of the deposit / withdrawal unit 13 where the bill is clogged) The device status information is information indicating the status of communication performed via the communication line 2, and the status change information indicates a status change detected by a peripheral device using a sensor or the like. Information.

In this embodiment, the journal data will be described as being composed of transaction information, failure occurrence information, device status information, status change information, etc. It is not limited.
The status storage unit 152 is an area for storing various statuses such as a communication state, an error journal number, a card state, and a statement slip state displayed on the clerk operation screen of the clerk operation display unit 14.

  Here, the communication state is information indicating the state of communication performed via the communication line 2, and the error journal number is a journal number given to the failure occurrence information that first detects a failure such as a device abnormality. Yes, the card state indicates whether or not the card reader printer unit 12 can handle a magnetic card or the like, and the statement slip state indicates whether or not the card reader printer unit 12 can issue a statement slip. It shows the state.

The error journal number state storage unit 153 is information indicating whether or not the error journal number has been stored in the status storage unit 152. This information is “stored” when the error journal number is stored in the status storage unit 152, and the “stored” is deleted when the cause of the failure is removed by the staff.
Reference numeral 16 denotes a control unit, which includes calculation and control means such as a CPU (Central Processing Unit) and an MPU (Micro Processing Unit), and includes a system management unit 161, a device state acquisition unit 162, a device management unit 163, a journal output unit (history) (Information output means) 164, status output section (status output means) 165, maintenance function management section 166, status display section 167, maintenance completion instruction section 168, communication section 169, etc., customer operation display section 11, card reader printer The operation of the entire automatic transaction apparatus 1 including the unit 12, the deposit / withdrawal unit 13 and the clerk operation display unit 14 is controlled based on the software stored in the storage unit 15.

  The system management unit 161 controls the entire automatic transaction apparatus 1. The system management unit 161 controls transactions performed in response to customer operations, monitors the status of peripheral devices, and detects changes in the status and occurrence of failures. In addition, the system management unit 161 stores transaction information, failure occurrence information, device state information, state change information, and the like as journal data in the journal storage unit 151. Further, when the occurrence of the first failure is detected, the error journal described above is stored. The number is stored in the status storage unit 152.

The device status acquisition unit 162 periodically accesses the device management unit 163 to acquire the status of the peripheral device. As a result, when a change in the state of the peripheral device or a failure of the peripheral device is detected, the system management unit 161 is notified that a failure has occurred.
The device management unit 163 is configured by a control program for controlling the peripheral device and acquiring the state of the peripheral device. The device status acquisition unit 162 starts the program of the device management unit 163 and acquires the status of the peripheral device.

In response to an instruction from the system management unit 161, the journal output unit (history information output unit) 164 stores transaction information, failure occurrence information, device state information, state change information, and the like in the journal storage unit 151 as journal data. The stored journal data is assumed to be accumulated.
The status output unit (status output unit) 165 receives instructions from the system management unit 161 and displays the communication status, error journal number, card status, statement slip status, etc. displayed on the clerk operation screen displayed on the clerk operation display unit 14. Various statuses are extracted from information or the like that is grasped when the system management unit 161 controls the entire automatic transaction apparatus 1 and stored in the status storage unit 152.

  The maintenance function management unit 166 controls a maintenance function performed by an attendant or the like. When maintenance is started by the operation of the clerk, the maintenance function management unit 166 outputs an instruction to display various statuses on the display unit of the clerk operation display unit 14 to the status display unit 167, and displays the status display area of the clerk operation screen. . This clerk operation screen includes a status display area composed of words indicating various statuses of the automatic transaction apparatus 1, a “maintenance” button, a “maintenance complete” button, and a “journal print” button for receiving operation and input by maintenance personnel. And the like.

The status display unit 167 receives various instructions such as a communication state, an error journal number, a card state, and a statement slip state stored in the status storage unit 152 in response to an instruction from the maintenance function management unit 166. To display.
The maintenance completion instructing unit 168 detects pressing of the “maintenance complete” button displayed on the staff operation screen, and the error journal number stored in the error journal number state storage unit 153 is “stored” in the status storage unit 152. Erase.

The communication unit 169 controls communication with the host computer or the like.
Note that the control unit 16 also has a clock function and a calendar function.
The operation of the above configuration will be described.
First, a process for storing journal data in the storage unit will be described.
FIG. 2 is a flowchart showing a flow of outputting journal data to the storage unit in the first embodiment, and will be described in accordance with steps represented by S in the figure.

S1a: The device status acquisition unit 162 of the control unit 16 periodically accesses the device management unit 163, acquires the status of the peripheral device, and detects the change in the status of the peripheral device and the occurrence of a failure. As a result, when a failure in the peripheral device is detected, the system management unit 161 is notified that a failure has occurred. On the other hand, if it is not a failure of the peripheral device, the process proceeds to S5a.
S2a: The system management unit 161 notified of the occurrence of the failure determines whether or not “error journal number stored in status storage unit 152” is stored in the error journal number state storage unit 153 and stored. If not, the first failure shall have occurred. If it is stored, the process proceeds to S5a assuming that it is not the first failure.

  S3a: When “error journal number stored in status storage unit 152” is not stored in the error journal number state storage unit 153, that is, when it is detected that the first failure has occurred, an instruction from the system management unit 161 As a result, the status output unit 165 stores the current journal number in the status storage unit 152 as an error journal number. This journal number is the same as the journal number assigned in S5a.

S4a: Further, “error journal number stored in status storage unit 152” is stored in the error journal number state storage unit 153, and the error journal number storage flag is turned on.
S5a: Next, in response to an instruction from the system management unit 161, the journal output unit 164 reports the change in the state of the peripheral device and the occurrence of the failure as journal data such as transaction information, failure occurrence information, device state information, and state change information. 151 is stored. At this time, a journal number is assigned to the journal data and stored.

Further, in response to an instruction from the system management unit 161, the status output unit 165 displays in the status storage unit 152 various current statuses such as communication status, card status, and statement slip status displayed on the clerk operation screen displayed on the clerk operation display unit 14. Remember.
Note that the maintenance function management unit 166 deletes the error journal number stored in the status storage unit 152 when detecting that the “maintenance complete” button displayed on the clerk operation screen is pressed after the cause of the failure is removed by the clerk. At the same time, “error journal number stored in status storage unit 152” stored in the error journal number state storage unit 153 is deleted, and the error journal number storage flag is turned off. Then, the next failure occurs as the first failure.

In this way, the process of storing the journal data in the storage unit is performed.
Next, display of the error journal number stored in the status storage unit 152 will be described.
FIG. 3 is a block diagram showing a flow of displaying a journal number at the time of failure occurrence in the first embodiment.

  In FIG. 3, in response to an instruction from the system management unit 161, the journal output unit 164 uses the journal storage unit 151 as a journal data such as transaction information, failure occurrence information, device state information, and state change information to indicate changes in the status of peripheral devices and occurrences of failures. The status output unit 165 displays various statuses such as a communication state, a card state, and a statement slip state displayed on the staff operation screen displayed on the staff operation display unit 14 according to an instruction from the system management unit 161. What is stored in 152 is as described in S5a.

Further, when “error journal number stored in status storage unit 152” is not stored in the error journal number state storage unit 153 when a failure occurs, the current journal number is stored in the status storage unit 152 as an error journal number. Is as described in S3a.
When maintenance is started by the operation of the clerk after the failure occurs, the maintenance function management unit 166 outputs an instruction to display various statuses on the display unit of the clerk operation display unit 14 to the status display unit 167, and displays it on the clerk operation screen. A status display area 31 is displayed. This status display area 31 is composed of words such as “communication status: journal number when online error occurs: 0010 card status: normal, detailed slip status: normal”. The clerk can know that the error journal number is “error occurrence journal number: 00010” displayed in the status display area 31, that is, the journal number indicating the first detected failure journal data.

Next, an example of journal paper printing will be described.
FIG. 4 is an explanatory diagram showing a print example of journal paper in the first embodiment.
In FIG. 4, reference numeral 41 denotes transaction information, which is composed of words such as “journal number: 00009 cash payment 100,000 yen card use”.
Reference numeral 42 denotes failure occurrence information, which is composed of words such as “journal number: 00010, processing step: 2 error code: XXXX-XXXX”.

When printing on the journal paper, the maintenance function management unit 166 detects that the “journal print” button displayed on the clerk operation screen is pressed by the clerk, reads the journal data stored in the journal storage unit 151, and prints it out. It is assumed that an instruction to output is output to a normal journal printer having a continuous paper printing mechanism (not shown).
In this embodiment, the journal data stored in the journal storage unit 151 has been described as being printed on journal paper. However, the same content may be displayed on the staff operation display unit 14.

The clerk knows that the error journal number is “00010” in the “error occurrence journal number: 00010” displayed in the status display area 31 of the clerk operation screen, and collates with the “journal number: 00010” 43 printed on the journal paper. The first failure occurrence information is extracted after confirming that they match.
As described above, in the first embodiment, when a failure occurs in the automatic transaction apparatus, the journal number assigned to the failure occurrence information of the failure that has occurred first is displayed on the clerk operation screen. Can easily search the journal data based on the journal number, and the time to investigate the cause of a failure such as a device abnormality can be shortened.

In addition, there is an effect that the clerk can easily investigate the cause of the failure such as a device abnormality without requiring abundant experience.
Next, a second embodiment will be described.
The configuration of the second embodiment is different from the configuration of the first embodiment in the status storage unit 152, but the other configurations are the same as the configurations of the first embodiment. The status storage unit 152 having a different configuration will be described.

The status storage unit 152 is an area for storing various statuses such as a communication state, an error journal number, a card state, and a statement slip state displayed on the clerk operation screen of the clerk operation display unit 14.
Here, the communication state is information indicating the state of communication performed via the communication line 2, and the error journal number is a journal number assigned to all failure occurrence information in which a failure such as a device abnormality is detected. Yes, the card state indicates whether or not the card reader printer unit 12 can handle a magnetic card or the like, and the statement slip state indicates whether or not the card reader printer unit 12 can issue a statement slip. It shows the state.

The error journal number can store the journal number assigned to all the failure occurrence information when a failure such as a plurality of device abnormalities is detected.
The items described above are different from the first embodiment. In addition, the other code | symbol same as the 1st Example mentioned above attaches | subjects the same code | symbol, and abbreviate | omits the description.
The operation of the above configuration will be described.

First, a process for storing journal data in the storage unit will be described.
FIG. 5 is a flowchart showing a flow of outputting journal data to the storage unit in the second embodiment, and will be described in accordance with steps represented by S in the figure.
S1b: The device status acquisition unit 162 of the control unit 16 periodically accesses the device management unit 163, acquires the status of the peripheral device, and detects the change in the status of the peripheral device and the occurrence of a failure. As a result, when a failure in the peripheral device is detected, the system management unit 161 is notified that a failure has occurred. On the other hand, if it is not a failure of the peripheral device, the process proceeds to S3b.

S2b: The status output unit 165 stores the current journal number in the status storage unit 152 as an error journal number in response to an instruction from the system management unit 161 notified that a failure has occurred. This journal number is the same as the journal number assigned in S3b.
S3b: Next, in response to an instruction from the system management unit 161, the journal output unit 164 reports the change in the state of the peripheral device and the occurrence of the failure as journal data such as transaction information, failure occurrence information, device state information, and state change information. 151 is stored. At this time, a journal number is assigned to the journal data and stored.

Further, in response to an instruction from the system management unit 161, the status output unit 165 displays in the status storage unit 152 various current statuses such as communication status, card status, and statement slip status displayed on the clerk operation screen displayed on the clerk operation display unit 14. Remember.
Note that the maintenance function management unit 166 deletes the error journal number stored in the status storage unit 152 when detecting that the “maintenance complete” button displayed on the clerk operation screen is pressed after the cause of the failure is removed by the clerk. .

In this way, the process of storing the journal data in the storage unit is performed.
Next, display of the error journal number stored in the status storage unit 152 will be described.
FIG. 6 is a block diagram showing a flow of displaying a journal number at the time of failure occurrence in the second embodiment.

  In FIG. 6, in response to an instruction from the system management unit 161, the journal output unit 164 uses a journal storage unit 151 as a journal data such as transaction information, failure occurrence information, device state information, and state change information. The status output unit 165 displays various statuses such as a communication state, a card state, and a statement slip state displayed on the staff operation screen displayed on the staff operation display unit 14 according to an instruction from the system management unit 161. What is stored in 152 is as described in S3b.

Furthermore, the current journal number is stored in the status storage unit 152 as an error journal number when a failure occurs as described in S2b.
When maintenance is started by the operation of the clerk after the failure occurs, the maintenance function management unit 166 outputs an instruction to display various statuses on the display unit of the clerk operation display unit 14 to the status display unit 167, and displays it on the clerk operation screen. A status display area 31 is displayed. The status display area 31 is composed of words such as “communication status: journal number when an online error occurs: 00001 00001 0102 card status: normal, detailed slip status: normal”. The clerk can know the journal number indicating the journal data of all the faults detected in “Journal number at error occurrence: 00010 0101 0112” displayed in the status display area 31.

An example of printing journal paper is the same as in the first embodiment, and a description thereof will be omitted.
As described above, in the second embodiment, all journal numbers assigned to the failure occurrence information of the failure that has occurred are displayed on the clerk operation screen so that the clerk can easily detect based on the journal number. The journal data of all failures can be searched, and the effect of reducing the time for investigating the cause of failures such as device abnormalities can be obtained.

  In addition, there is an effect that the clerk can easily investigate the cause of a failure such as a device abnormality without requiring a wealth of experience.

The block diagram which shows the structure of the automatic transaction apparatus in a 1st Example. The flowchart which shows the flow which outputs the journal data in a 1st Example to a memory | storage part. The block diagram which shows the flow which displays the journal number at the time of failure occurrence in a 1st Example Explanatory drawing which shows the example of printing of the journal paper in a 1st Example. The flowchart which shows the flow which outputs the journal data in a 2nd Example to a memory | storage part. The block diagram which shows the flow which displays the journal number at the time of failure occurrence in 2nd Example

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus 2 Communication line 11 Customer operation display part 12 Card reader printer part 13 Deposit / withdrawal part 14 Personnel operation display part 15 Storage part 151 Journal storage part 152 Status storage part 153 Error journal number state storage part 16 Control part 161 System management Section 162 Device status acquisition section 163 Device management section 164 Journal output section 165 Status output section 166 Maintenance function management section 167 Status display section 168 Maintenance completion instruction section 169 Communication section

Claims (4)

Stores history information generated by acquiring information indicating state changes of peripheral devices such as a customer operation unit that accepts customer operations, a card reader unit that reads inserted cards, and a deposit / withdrawal unit that deposits and withdraws cash In the automatic transaction apparatus provided with a control unit that stores the history information on the display unit and displays the history information on the display unit by the operation of the clerk,
History information output means for storing history information with a history information number assigned to each generated history information in a storage unit;
When a device failure that cannot complete a transaction performed by a customer operation occurs, the control unit is provided with status output means for storing a history information number of history information indicating the occurrence of the device failure in the storage unit,
When the control unit detects the occurrence of a device failure and cancels the transaction, the history information number of the history information indicating the occurrence of the device failure read from the storage unit is displayed. Trading device. In the automatic transaction apparatus of Claim 1,
The history information number of the history information indicating the occurrence of the device failure is the history information number of the history information indicating the occurrence of the earliest device failure when the control unit detects the occurrence of a plurality of device failures. Automatic transaction equipment. In the automatic transaction apparatus according to claim 1 or claim 2,
An automatic transaction apparatus, wherein the control unit reads out history information assigned with a history information number from an output unit such as a display mechanism or a printing mechanism from the storage unit. In the automatic transaction apparatus according to claim 1, claim 2 or claim 3,
An automatic transaction apparatus characterized in that the history information is transaction information, failure occurrence information, apparatus state information, and state change information.