JPH06162060A - Software fault releasing method for automatic transaction device - Google Patents

Abstract

PURPOSE:To eliminate troublesome processing to be implemented by a person in charge, when a fault of a software is generated, and also, to shorten a time of stopping the automatic transaction machine following the software fault. CONSTITUTION:A central processor 11a for discriminating whether a generated software fault is a fault generated repeatedly in a prescribed period or not is provided in advance, and when the central processor 11a decides that the software fault is a fault generated repeatedly in a prescribed period, the handling stop is released by resetting manually the automatic transaction machine 10, and on the other hand, when the central processor 11a decides that the software fault is not a fault generated repeatedly in a prescribed period, the handling stop is released by resetting automatically the automatic transaction machine 10.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction apparatus such as an automatic teller machine installed in a financial institution and used for deposits and withdrawals of cash.

[0002]

2. Description of the Related Art FIG. 3 is an external view of an automatic transaction device. In the figure, reference numeral 1 is a display device installed on the customer operation surface.
A high resolution transparent touch sensor panel that can input the Y position is installed. 2 is a banknote input / return slot connected to a banknote deposit / withdrawal machine, 3 is a coin slot / return slot connected to a coin deposit / withdrawal machine, 4 is a card slot connected to a magnetic card reader / printer, and 5 is a passbook. A passbook insertion slot connected to the bookkeeping machine, and 6 is a key switch for maintenance or staff.

In the automatic transaction apparatus, transactions such as payment, deposit, passbook entry, balance inquiry, transfer and transfer are carried out according to the customer guidance displayed on the display unit 1. That is,
When performing these transactions, the customer inputs the information necessary for the transaction from the touch-type sensor panel according to the customer guidance of the display device 1, and the automatic transaction device executes the transaction based on the input information, and the customer executes the transaction. Carry out the service you want.

Further, the automatic transaction apparatus itself monitors the occurrence of software failure, and when the occurrence of software failure is detected, the roll-out for saving the memory contents of the main storage unit to the auxiliary storage device (HDD) is carried out. Performs processing (because it is used for software failure factor analysis after rollout processing), stops the user's handling operation, displays the fact that a software failure has occurred on the display device 1, and displays "Power off S
The system waits for the pressing of "W". Then, the staff member presses the "power OFF SW" once and then turns on the power again to recover the software fault. Here, the software fault is hardware. Unlike a failure (device failure), it refers to a program logic error that cannot be recovered as it is.

[0005]

As described above, conventionally, when a software failure of the automatic transaction device occurs, the waiting state for pressing the "power-off SW" is waited for. Therefore, the staff member once presses the "power-off SW". However, there was a trouble that the power had to be turned on again. The present invention is intended to provide a control method that solves this complication and shortens the down time of an automatic transaction device due to a software failure, thereby improving the operating rate of the automatic transaction device.

[0006]

SUMMARY OF THE INVENTION The present invention is a software failure recovery method for an automatic transaction device, in which when a software failure occurs, the handling of the user is stopped to recover the software failure. If the determination means determines that the software failure has repeatedly occurred within a certain period, the automatic transaction device is manually reset. When the determination means determines that the software failure has not repeatedly occurred within a certain period, the automatic transaction apparatus is automatically reset to release the handling stop.

[0007]

When a software failure occurs during operation of the automated teller machine, the determination means determines the content and cycle of the software failure, and when it is determined that the failure has repeatedly occurred within a certain period, When the automatic transaction device is manually reset as described above, and when it is determined that the failure does not occur repeatedly within a certain period of time, the automatic transaction device is reset by the automatic transaction device itself, and the suspension of handling by each user is released. To do.

[0008]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 is a system configuration diagram of the present invention. The automatic transaction apparatus 10 includes a main controller 11 that controls the operation of each I / O unit and the entire automatic transaction apparatus by a central processing unit (CPU) 11a, a card reader / receipt that reads a cash card or a transfer card and prints a statement slip. Printer 1
2, a banknote depositing / dispensing machine 13 for counting and withdrawing banknotes, a coin depositing / dispensing machine 14 for counting and withdrawing coins, a passbook bookkeeping machine 15 for recording into a passbook, an operation display section 16 for displaying operation guidance, etc. , A touch sensor panel 17 as an input keyboard, an auxiliary storage device (HDD) 18, a power-off SW 19, and the like. Reference numeral 20 is a host computer. The central processing unit 11a is preset to be reset by a reset input by a reset command.

FIG. 2 is a flow chart showing the software failure recovery method of the present invention. Next, this will be described in association with the system configuration of FIG. As described in the conventional example, the automatic transaction device 10 constantly monitors the occurrence of the software failure in the central processing unit 11a, and when the software failure is detected (S1), the handling operation of the user is stopped. The operation display unit 16
(S2). Further, a roll-out process of saving the contents of the main storage unit of the central processing unit 11a to the auxiliary storage device 18 at this time is performed (S3).

Subsequently, the central processing unit 11a calculates the time interval from the previous software failure detection to the current software failure detection, and compares it with a preset time interval (for example, 24 hours as one day) ( S4). If the calculated time interval is within a preset time interval, the program location corresponding to the software failure detected this time and the previously detected software failure recorded in the auxiliary storage device 18 are also supported. It is determined whether or not they have the sameness (including the case where some of them are the same) by collating with the program part to be executed (S5). When it is determined in S4 that it is within the set time interval and in S5 that the program locations are the same, the central processing unit 11a is reset by the method described in the conventional example (S6). On the other hand, if it is determined in S4 that the set time interval is exceeded, or if it is determined in S5 that the program locations are not the same, the central processing unit 11a resets itself by a reset command (S7).

If no card or passbook has been inserted and no cash has been inserted, the software failure recovery operation is terminated, but the card or passbook remains inserted or cash is inserted. When the handling of the automated teller machine 10 is stopped in the state, the main control unit 1
From 1 to the card reader / receipt printer 12, the banknote depositing / dispensing machine 13, the coin depositing / dispensing machine 14, the passbook entry machine 15, etc., the operation is instructed, and the software failure recovery operation is performed after the card, passbook or cash is returned. End (S
8, S9).

To detect a software failure, a known means that has been conventionally used may be used. For example, if a logic error that is a software failure occurs,
In many cases, the contents of a plurality of buffer memories remain the same for a certain period of time or more. Therefore, by monitoring the states of these buffer memories with the central processing unit 11a, it is possible to detect a software failure, or For example, a software failure is detected as a configuration in which the irregularities of a plurality of programs are mutually monitored.

[0013]

As described above, according to the present invention, even if a software failure occurs in the automatic transaction device, if the determining means determines that the failure does not occur repeatedly within a certain period of time, Since the automatic transaction device is automatically reset, it is possible to eliminate the complexity of the staff operating the power supply. In addition, the downtime due to software failure can be greatly shortened, and the operating rate of the automated teller machine can be greatly improved.

[Brief description of drawings]

FIG. 1 is a system configuration diagram of the present invention.

FIG. 2 is a flowchart showing a software failure recovery method of the present invention.

FIG. 3 is an external view of an automatic transaction device.

[Explanation of symbols]

 10 Automatic Transaction Device 11 Main Control Unit 11a Central Processing Unit 16 Operation Display Unit 18 Auxiliary Storage Device 19 Power Off SW

Claims (1)

[Claims] 1. A software failure recovery method for an automated teller machine in which when a software failure occurs, the handling of the user is stopped and the software failure is recovered, and whether or not the software failure has occurred repeatedly within a certain period of time. If the determination means determines in advance that the software failure is a failure that repeatedly occurs within a certain period, the automatic transaction device is manually reset to release the handling suspension. When the determining means determines that the software failure is not a failure that has repeatedly occurred within a certain period of time, the automatic trading apparatus is automatically reset to release the suspension of the handling, and the software failure of the automatic trading apparatus. How to recover.