JP2009064119A - Automatic transaction device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an automatic transaction device allowing resumption of transaction operation from a state before a suspension when resuming the transaction operation after a user suspends the transaction operation. <P>SOLUTION: In this automatic cash transaction device 1, when depressing a transaction suspension button (step 6), a transaction suspension screen is displayed (step 16). Then, a password in the transaction suspension is communicated, and the password is displayed on a password display area 30 of the transaction suspension screen (step 16). The user depresses confirmation here (step 17), so that a transaction resumption screen is displayed (step 18), and the resumption of a transaction is waited. In that scene, the user can goes away from the front of the automatic cash transaction device 1. Because the password of the resumption is required even if another user tries to operate the automatic transaction device 1 and depresses a confirmation screen of the transaction resumption screen, the resumption of the transaction cannot be performed unless a user is the user performing the suspension. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an automatic transaction apparatus or an automatic cash transaction apparatus, and relates to a treatment of the apparatus when a user or an attendant (operator) needs to leave the apparatus during transaction or operation, and interrupts the transaction or operation. It is.

  When a user (customer) or a staff member (operator) conducts a transaction or work in an automatic transaction apparatus installed in a bank or the like, the transaction or work is performed in order to confirm the input contents and transport the necessary parts for the work. May be interrupted and leave the device. In that case, it is desirable to keep the information input so far, and to display the information before the interruption on the operation screen in the state before the interruption when the transaction and the operation are resumed.

  As such a technique, as disclosed in Patent Document 1 (Japanese Patent Laid-Open No. 7-168899), when a transfer transaction is interrupted in the middle of an input when a transfer transaction is performed in an automatic teller machine, a transfer card is used. There has been proposed a method for registering and issuing items input from the start to the end of operation.

Japanese Patent Laid-Open No. 7-168899

  However, the technique of the above-mentioned patent document 1 is limited to the transfer transaction in the automatic cash transaction apparatus, and other transactions cannot be interrupted. Moreover, it cannot respond to the operation of the staff (worker). Such a situation is not specified at the time of the transaction of the user, and when the staff (operator) is handling (operating) the device, there is a shortage of members and it is impossible to get in the car. There are many cases where this is not possible. Furthermore, when the staff member (worker) leaves the device, the operation is once ended, the user can return to the operation state, the user leaves to transport the member, and when returning, the work is not started again from the beginning. must not.

  Therefore, an object of the present invention is to enable interruption not only for a specific transaction but also for all transactions and staff (worker) work at any time by means of instructing interruption, and retain the input contents before interruption and return. When the operation is resumed, the state before the interruption is displayed as it is, and an automatic transaction apparatus or an automatic cash transaction apparatus capable of resuming the operation is provided.

  The automatic transaction apparatus or the automatic teller machine according to the present invention includes a means (button or clerk key) for interrupting an operation when a user or an attendant (operator) leaves the apparatus during an operation, and an interruption. It is configured to have a screen for notifying that there is, resuming means (button or staff key) for resuming the operation, and password management means for confirming the operator at the time of resuming.

  According to the present invention, in the transaction of the user in the automatic transaction apparatus or the automatic cash transaction apparatus or the work of the worker (operator), the means for indicating that the transaction is interrupted when leaving the apparatus in the middle of the transaction or work is selected. Thus, the apparatus state such as input information until the interruption is saved, and a screen indicating that the transaction and work are being interrupted is displayed on the operation screen. After that, when the user or staff (worker) returns and resumes the operation, the information entered up to before the interruption is displayed on the screen as it is by selecting the means for resuming the operation. Transactions and operations can be resumed from the state.

  Also, when leaving the device for a long time due to parts shortage etc., the device is once opened, and when restarting, the transaction resume button is selected from the menu screen, and the information entered before the interruption is displayed on the screen as it is Then, transactions and operations can be resumed from the state when they were interrupted.

  Hereinafter, the present embodiment will be described in detail with reference to the drawings.

  FIG. 1 shows an external view of a money changer and an automatic teller machine according to an embodiment.

  In the figure, 1 is a money changer and automatic teller machine body, 2 is a control unit, 3 is an autophone, 4 is a guidance screen for trading and an operation screen operated by a user, and 5 is a statement slip. 6 is a wrapping coin receiving port for a user to receive wrapping coins, 7 is a built-in camera, 8 is a bill deposit / withdrawal port, 9 is a coin insertion port, 10 is a fee insertion port, and 11 is a fee change receipt The mouth.

  The control unit 2 controls the exchange machine and the cash automatic transaction apparatus 1 as a whole. The autophone 3 is a means for communicating with the outside. The operation screen 4 is an input / output interface for displaying guidance and transaction information for performing a transaction and allowing a user to perform an operation input for the transaction. Although a touch panel is used in a preferred example, the present invention is not limited to this, and a combination of a display and a push button switch may be used.

  On the operation screen 4, guidance display about the operation method of the money changer, the insertion method of the medium, etc. is also performed. The statement slip discharge port 5 is a port for receiving a transaction statement slip or a work result slip on which transaction details when a transaction is performed with a money changer and an automatic teller machine and a result of work performed by a worker (operator) are printed.

  The user exchanges transactions and cash through the banknote deposit / withdrawal port 8. The banknote deposited from the banknote deposit / withdrawal port 8 is discriminated by a built-in banknote discriminating unit, and then stored in a deposit-only cassette. At the time of exchange, the money change machine and the automatic teller machine 1 prepare the exchange money designated by the user, discharge it from the banknote deposit / withdrawal port 8 and deliver it to the user.

  FIG. 2 is a control block diagram of the money changer and the automatic teller machine.

  In FIG. 2, 12 is a main control unit, which communicates information with each unit and controls the operation of the money changer and the automatic teller machine as a whole. Reference numeral 13 denotes an instruction input / output unit that displays a transaction screen on the operation screen 4 and controls the user to make necessary inputs and receive the inputs.

  14 is a currency exchange transaction processing unit that performs currency exchange transactions, 15 is a withdrawal transaction processing unit that processes withdrawal of banknotes and coins, 16 is a depositing processing unit that processes deposits of banknotes and coins, and 17 is a host computer (not shown). ) Is a communication unit for exchanging information with. Reference numeral 18 denotes a password management unit that manages a password issued when leaving the terminal during a transaction or work. Here, the hardware configuration of the control unit 2 is configured as a microcomputer including a CPU and a memory therein.

  Next, with reference to the flow of FIG. 3, the cash transfer transaction operation that can be performed by the automatic teller machine of FIG. 1 will be described.

  This transaction operation shows a transaction flow when the user performs a cash transfer transaction in the automatic cash transaction measure 1, and is a flow when the transaction is interrupted by selecting a branch name during the transfer operation (step 5). . This is processing executed by the main control unit 12 in the control unit 2 and related processing units.

  First, the main control unit 12 controls the instruction input / output unit 13 to display a transaction menu screen (FIG. 5) for transaction selection on the operation screen 4 to prompt the user to input (step 1). As the transaction menu, withdrawal 19, deposit 24, transfer 21, credit 27, etc. can be selected. Further, other transaction menus may be added and included to be selectable. The user selects a desired transaction, for example, transfer 21, from the transaction menu (step 1). Subsequently, the user selects a type in the transfer (step 2). Here, cash transfer is selected.

  Next, the main control unit 12 controls the item selected by the user. The user inputs items necessary for cash transfer according to the operation guidance. First, the financial institution type is selected (step 3). Next, a financial institution name is selected (step 4). Next, a branch name is selected (step 5), and an example where the transaction is interrupted will be described.

  When the transaction interruption button 34 on the screen (FIG. 6) is pressed (step 6), a transaction interruption screen (FIG. 7) is displayed (step 16). At this time, the password management unit 18 in FIG. 2 notifies the password in the transaction interruption, and displays the password in the password display area 30 of the transaction interruption screen (FIG. 7) (step 16).

  When the user presses confirmation here (step 17), the transaction resumption screen (FIG. 8) is displayed (step 18), and the resumption of the transaction is awaited. In this scene, the user can also leave the front of the automatic teller machine 1. When another user tries to operate, the confirmation screen on the transaction resumption screen (FIG. 8) is pressed and a resumption password is requested. Therefore, the transaction cannot be resumed unless the user is interrupted.

  When continuing the transaction, the user returns to the front of the automatic teller machine 1 and presses confirmation on the transaction resumption screen (FIG. 8) (step 19), and a resumption password input screen (FIG. 9) is displayed ( Step 20). Here, the user inputs the password notified when the interruption is performed (step 21), and presses confirmation (step 22).

  The main control unit 16 collates the password input by the user with the password stored in the memory, and determines whether they match (step 23). If they match, the transaction is resumed, and the user can resume the transaction from the state before the interruption. In the case of the present embodiment, the subject / account number is input (Step 7), and then the recipient name is input (Step 8).

  Thereafter, the client telephone number is input (step 9), telegraph / document selection (step 10), transfer amount input (step 11), recipient / client confirmation (step 12), and cash is transferred (step 13). ). When the insertion is completed, the transfer card issuance is selected (step 14), and the transfer card is issued according to the user's selection (step 15).

  After the transaction suspension password is displayed on the transaction suspension screen (FIG. 7), the transaction is temporarily terminated and released to other users, and then the transaction restart button 28 is pressed on the welcome screen (FIG. 1). By displaying the restart password input screen (FIG. 9) and entering the password, it is possible to continue the transaction from the state of the transaction interrupted last time.

Next, with reference to FIG. 4, the flow at the time of interruption will be described with reference to FIG.
An attendant (operator) switches to the attendant screen using the button or the attendant key in the money changer and the automatic teller machine 1, and the main control unit 12 controls the instruction input / output unit 13 to display the transaction menu screen (FIG. 10). ) Is displayed. The clerk (operator) selects a work button (here, the collection storage button 31) (step 24).

  If the money changer and the automatic teller machine 1 are in a state where they can be collected and stored (step 25), the clerk (operator) selects a collection and storage pattern from the collection and storage pattern selection screen (FIG. 11) (step 26). Based on the selected pattern, a work instruction form is printed to the staff (worker) (step 27), and the work contents for the collection and storage work are notified to the staff (worker) (step 27).

  The money changer and the automatic teller machine 1 display the collection and storage work start screen (FIG. 12), and the clerk (worker) performs the collection and storage work based on this work instruction sheet ( Step 28). It is also envisaged that a member necessary for the work, cash for storing, etc. will be taken in the car during the collection and storage work.

  In such a case, the staff (worker) presses the work suspension button 32 on the collection / storage work start screen (FIG. 12) (step 29) to display the work suspension screen (FIG. 13) (step 30). Can leave the terminal.

  During the clerk work, the general user cannot operate the screen, and the work can be resumed only by the clerk key held by the clerk (worker). When the clerk (worker) resumes the work, the clerk key that he / she has is used (step 31), and the collection / storage work start screen before the suspension (FIG. 12) is displayed from the work suspension screen (FIG. 13). (Step 32).

  The collection / storage end button 33 is pressed on the collection / storage operation start screen (FIG. 12) (step 33). When the collection / storage operation is completed, the terminal is reset (step 34), and the state of the terminal is checked (step 35). If the check is normal, the result of the collection and storage operation is output to a file (step 36).

  Thereafter, the work result is printed on the work result slip (step 37), and the clerk takes the work result slip and returns it as a work report. If the check is NG, an error is displayed on the screen (step 38), and the screen returns to the collection and storage work start screen (FIG. 12) to guide the work review.

  Moreover, although the said Example has taken as an example the automatic teller machine or the change machine which performs the exchange transaction of a wrapping coin, the automatic transaction apparatus by this invention is not limited to a change machine, A user is unique. The present invention is also applicable to an apparatus that performs a transaction using a medium, for example, an automatic transaction apparatus that issues a certificate in a public institution.

The figure which shows the external appearance of the money-changing machine and cash automatic transaction apparatus in one Example. The control block diagram of the money-changing machine and cash automatic transaction apparatus in one Example. The figure which shows the flow of the transfer transaction in the automatic teller machine in one Example. The figure which shows the flow of the clerk work (collection | storage collection | recovery) in the money change machine and cash automatic transaction apparatus in one Example. -The figure which shows the example of a display of the welcome screen in an Example. The figure which shows the example of a display of the branch name selection screen in one Example. The figure which shows the example of a display of the transaction interruption screen in one Example. The figure which shows the example of a display of the transaction resumption screen in one Example. The figure which shows the example of a display of the restart password input screen in one Example. The figure which shows the example of a display of the attendant menu screen in one Example. The figure which shows the example of a display of the collection | recovery storage pattern selection screen in one Example. The figure which shows the example of a display of the collection storage work start screen in one Example. -The figure which shows the example of a display of the staff's work interruption screen in an Example.

Explanation of symbols

  1: cash machine and automatic teller machine body 2: control unit 3: autophone 4: operation screen 5: statement slip outlet, 6: packaging coin receiving port, 7: built-in camera, 8: banknote deposit and withdrawal , 9: coin input port, 10: fee deposit port, 11: fee change receiving port, 12: main control unit, 13: instruction input / output unit, 14: exchange transaction processing unit, 15: transaction withdrawal processing unit, 16 : Transaction deposit processing unit, 17: communication unit, 18: password management unit, 19: withdrawal menu button, 20: balance inquiry menu button, 21: transfer menu button, 22: periodic deposit menu button, 23: regular Change / cancel menu button, 24: Deposit menu button, 25: Passbook entry menu button, 26: Transfer menu button, 27: Credit menu button, 28: Transaction restart menu button , 29: transaction interruption button, 30: Resume password display area, 31: collection and storage menu button, 32: work interruption button, 33: recovery storage end button

Claims (7)

In an automatic transaction device that performs transactions by user operations,
Display means for displaying guidance for conducting the transaction;
An input means for performing an operation input for conducting a transaction,
When the input is interrupted in the middle of a series of operation inputs for the transaction by the input means, an information holding unit that holds information input before the interruption,
When resuming transaction operation input, the automatic transaction apparatus is characterized in that information input before the interruption is displayed on the display means, and transaction operation input can be continuously performed. In an automatic transaction device that performs transactions by user operations,
Display means for displaying information for users to conduct transactions, and display items related to maintenance work by staff,
An input means for performing an operation input for performing a transaction by a user and a maintenance work by an attendant;
When the input is interrupted in the middle of a series of operation inputs by the input means for maintenance work by an attendant, the maintenance means is displayed on the display means, and information input before the interruption is displayed. Having an information holding unit to hold,
An automatic transaction apparatus characterized in that when operation input for maintenance work is resumed, information input before the interruption is displayed on the display means, and operation input for maintenance work can be continuously performed. The automatic transaction apparatus according to claim 1,
An automatic transaction apparatus, wherein when a series of operation inputs for the transaction is interrupted, the display means displays that the operation input is being interrupted. The automatic transaction apparatus according to any one of claims 1 to 3,
A password processing unit that issues a resume password when interrupting the operation input;
Display the password for resumption to the user or staff who instructed the suspension on the display means,
The automatic transaction apparatus according to claim 1, wherein when the resume password is input by the input means, operation input can be continued by returning to the apparatus state before the interruption. The automatic transaction apparatus according to any one of claims 1 to 4,
An automatic transaction apparatus comprising transaction interruption setting means for setting interruption of the operation input. The automatic transaction apparatus according to any one of claims 1 to 5,
An automatic transaction apparatus characterized in that when the operation input is interrupted, the display means displays a screen prompting the input of the resume password. The automatic transaction apparatus according to any one of claims 1 to 6,
An automatic transaction apparatus, wherein a transaction operation input by another user is enabled when the operation input is interrupted.

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