JP2960492B2 - Automatic transaction equipment - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Purpose of the Invention] (Industrial application field) The present invention is installed in a financial institution such as a bank, a life insurance, a credit company and the like, and a cash transaction is automatically performed by a customer operation. Automatic transaction device.

(Prior Art) In a conventional automatic transaction apparatus, for example, when the automatic transaction apparatus is stopped due to some abnormality during a customer's deposit / withdrawal operation and becomes unusable, the clerk directly releases the abnormality to a safe after the abnormality is released by a clerk. By making cash deposits and withdrawals, the customer's deposit and withdrawal transactions have been terminated.

(Problems to be Solved by the Invention) As described above, in the conventional device, when the customer stops the automatic transaction device due to some abnormality during the depositing / dispensing operation and becomes unusable, a clerk directly deposits and withdraws money to the safe. Unless the transaction is completed, the transaction cannot be completed. Therefore, there is a problem that the count data and the actual transaction total data may be out of order in the total at the end of the business.

Here, the count data means data actually counted by a machine, and the transaction total data means data calculated by an actual transaction from the beginning of the transaction.

Therefore, an object of the present invention is to provide an automatic transaction apparatus that can terminate the transaction by operating a failure clerk during customer operation and can ensure the accuracy of transaction processing data. It is.

[Structure of the Invention] (Means for Solving the Problems) The present invention takes in a transaction medium by a customer operation, displays transaction guidance information and transaction operation information on a display operation means, and presses the transaction operation information. In an automatic transaction apparatus that performs cash transactions, when a trouble occurs during a customer's transaction operation, a clerk operates a key to set the apparatus to a valet transaction mode, and the setting unit sets the valet transaction mode. The clerk operating means for displaying the clerk's transaction guidance information and the transaction operation information on the display operation means when the operation is performed, and the transaction is performed based on the transaction guidance information displayed on the display operation means by the clerk operation means. By pressing the operation information, the transaction medium processing means for performing predetermined processing on the transaction medium and the cash processing means for performing cash deposit / withdrawal processing are controlled. A clerk process in which a series of transactions from selection of a cash deposit transaction or withdrawal transaction to release of the transaction medium as a transaction result is performed in the transaction device without exchanging transaction data with a host computer. Means are provided.

(Operation) If any trouble occurs during the customer's transaction operation, the clerk's key operation sets the clerk transaction mode. At this time, the clerk's transaction guidance information and transaction operation information are displayed on the display operation means. By pressing the transaction operation information based on the transaction guide information, a cash deposit or withdrawal transaction can be performed in the transaction device without exchanging transaction data with the host computer.

(Example) Hereinafter, an example of the present invention will be described in detail.

The automatic transaction apparatus 1 shown in FIG. 1 has a box-shaped apparatus main body 1A.
A front panel is provided with a customer service panel section 10 having an L-shaped side surface, and a rear door is provided on the rear surface, which can be opened and closed. Maintenance work by a clerk is mainly performed from the rear door side. It has become.

The panel unit 10 includes a card slot 6, a passbook slot 7, a cash deposit / withdrawal slot 3, a display operation unit (display operation means) 5 for customers and staff,
A staff key 2 is provided as a switching means for switching the display mode of the display operation unit 5 between the staff shown in FIGS. 5 and 6 and the customer (not shown).

FIG. 2 shows a control system of the automatic transaction apparatus 1. The control system includes a program memory 11 storing an operation program as shown in the flowcharts of FIGS.
And a control means (setting means, staff operation means, staff processing means) 13 comprising a CPU 12 for performing overall control.

The CPU 12 includes the clerk key 2, a passbook processing unit (transaction medium processing means) 14 for performing various processes such as taking, returning, and registering a passbook as a transaction medium, and taking and returning a card as a transaction medium. Card processing unit (transaction medium processing unit) 15 that performs each processing of reading, writing, and writing, and a cash processing unit (cash processing unit) that performs deposit and withdrawal processing of cash (for example, a 10,000 yen bill, a 1,000 yen bill, etc.)
16 are connected.

The CPU 12 further includes a statement issuing unit 17 for issuing a statement describing the transaction statement, a copy journal issuing unit (copy journal issuing means) 18 for issuing a copy journal used for confirming the aggregation processing of the transaction data, An interface 19 for transmitting and receiving data to and from an external host computer (not shown) is connected.

Further, the CPU 12 is connected to a display operation drive unit 20 for controlling a display mode of the display operation unit 5, and the display operation drive unit 20 and the display operation unit 5 constitute a display unit 21.

Next, the operation of the automatic transaction apparatus 1 will be described with reference to flowcharts shown in FIGS. 3 and 4, and transaction guidance information and transaction operation information for attendants displayed on the display / operation unit 5 shown in FIGS. This will be described with reference to FIGS.

Now, it is assumed that some trouble occurs (S2) while the customer is performing, for example, the payment transaction processing (S1).

At this time, the person in charge of the failure of the automatic transaction apparatus 1 (S
3) After performing each process of reset (S4), the staff key 2
To display the initial screen for the clerk shown in FIG. 5 on the screen of the display / operation section 5, and further presses the clerk transaction start key B1 which is the clerk operation information on this screen (S5, S6, S7). ).

As a result, under the control of the CPU 12 based on the operation program, transaction display information and transaction operation information (numerical key, correction key, yen key, etc.) for the attendant shown in FIG. Transaction processing starts (S8).

The attendant selects the deposit key B2 to continue the deposit transaction, which is the transaction process of the customer (S9, S11). This allows the arrow
B4 flashes, prompting the attendant to insert the card (S12).

After inserting the card (S12), the clerk blinks the arrow B6 for deposit and the arrow B7 for withdrawal (S12 '). In the case of deposit processing, the clerk inserts cash into the deposit / withdrawal slot 3 (S1).
3) In the case of withdrawal processing, the amount is keyed in from the numeric keypad (S14).

Next, the attendant presses the confirmation key B11 or the cancel key B12 (S15). When the confirmation key B11 is pressed, the cash processing unit
16 processes the cash and stores it in the safe (S16, S1
8) The card processing section 15 performs a predetermined process and discharges the card to the card slot 6.

Further, it is determined whether or not a withdrawal process is performed (S1).
6) In the case of withdrawal processing, the cash processing unit 16 counts cash and discharges it to the deposit / withdrawal port 3 (S17).

Further, the reserve journal issuing unit 18 prints a mark indicating a staff operation on the reserve journal, and the statement issuing unit 17 prints a mark indicating a staff operation on the statement (S19). Thereafter, the card, cash, and statement are printed. Are respectively discharged (S20).

When these extractions are completed (S21), the screen of the display operation unit 5 returns to the initial screen shown in FIG. Thereafter, the clerk returns the clerk key 2 (S10). Thus, the attendant process is completed. At this time, transaction data is not exchanged, and processing is performed in the automatic transaction apparatus based on all customer information.

[Effects of the Invention] As described above, according to the present invention, it is possible to terminate the transaction processing of a failed customer without the need for a clerk to touch the safe, and to convert the count data and the transaction total data at the end of the business. It is possible to provide an automatic transaction apparatus that does not cause a disorder.

[Brief description of the drawings]

1 is a perspective view of an apparatus according to an embodiment of the present invention, FIG. 2 is a block diagram of a control system of the apparatus, FIGS. 3 and 4 are flowcharts each showing the operation of the apparatus, and FIG. FIG. 6 is a plan view showing a clerk transaction screen. DESCRIPTION OF SYMBOLS 1 ... Automatic transaction apparatus, 1A ... Device main body, 2 ... Staff key, 13 ... Control means, 21 ... Display operation means.

Claims (2)

(57) [Claims] An automatic transaction apparatus for taking in a transaction medium by a customer operation, displaying transaction guidance information and transaction operation information on a display / operation means, and performing a cash transaction by pressing the transaction operation information. Setting means for setting the apparatus to the clerk transaction mode by a key operation of a clerk when a failure occurs during the transaction operation; and when the clerk transaction mode is set by the setting means,
Clerk operating means for displaying the clerk's transaction guidance information and transaction operation information on the display operation means; and depressing the transaction operation information based on the transaction guidance information displayed on the display operation means by the clerk operation means By controlling the transaction medium processing means for performing predetermined processing on the transaction medium and the cash processing means for performing cash deposit / withdrawal processing, from the selection of cash deposit transaction or withdrawal transaction, the transaction result as the transaction result And an attendant processing means for performing a series of transactions up to the release of the transaction medium in the transaction device without exchanging transaction data with the host computer. 2. A copy journal issuing means for printing a mark indicating a clerk operation on a copy journal when a cash deposit transaction or a cash withdrawal transaction is executed without communication of transaction data with a host computer by said clerk processing means. And a statement issuing unit that prints and discharges a mark indicating a clerk operation on a statement when a cash deposit or withdrawal transaction is performed without communicating transaction data with a host computer by the clerk processing means. The automatic transaction device according to claim 1, comprising: