201032170 六、發明說明： 【發明所屬之技術領域】 本發明係關於支援在店鋪內的顧客之自動交易裝置的 操作之自動交易系統。 【先前技術】 近年來，金融機構等之窗口業務被自動化，藉由顧客 φ 本身操作自動交易裝置來進行各種手續被廣泛地導入。其 典型者，爲被稱爲ATM之現金自動儲存支付機。依據此 ATM，在現金的儲存或支付之外，匯款等之複雜的操作也 藉由顧客本身操作，不用在窗口排隊，可以短時間地進行 。然後，此種自動交易裝置，被期待被導入於更多樣的交 易領域。 例如，在習知技術1中，行員等事先對等待中的顧客 進行聽取，將其內容和受理號碼事先一同地以輸入終端機 • 輸入，窗口的行員等鍵入受理號碼，可以即刻地讀出事前 聽取的內容，對於顧客可以縮短實質的等待時間之技術被 提出。且如依據此技術，藉由行員等進行事前聽取，不用 對顧客要求專門的知識，能以窗口業務支援系統來處理任 意的交易，能夠充分發揮等待時間縮短的效果。 另外，於習知技術2中，於營業店設置ATM和金融 終端機之成套的模組盒，營業店的擔當人員可以不用直接 處理現金，請顧客直接對ATM進行處理，請顧客盡可能 地直接操作ATM，使得不用進行藉由顧客之對單據等的塡 201032170 寫，藉由營業店的擔當人員的確認作業也可以削減，謀求 銀行中之營業店事務的業務效率化被提出。 〔專利文獻1〕日本特開2008-176530號公報 〔專利文獻2〕日本特開2006-133827號公報 【發明內容】 〔發明所欲解決之課題〕 於近年來的金融機構或證券公司等，藉由各種自動化 _ 技術的導入，窗口業務被自動化，藉由顧客本身的操作可 以自由地進行操作。但是自動化技術，雖對於習慣於操作 的人有效，對於年邁或不習慣操作的顧客而言，操作花時 間，對於顧客而言，精神上不舒服，店鋪側也會有顧客大 排長龍的課題產生。 爲了解決此課題，於自動交易裝置處設置諮商行員雖 是解決對策，但依據顧客，感覺行員的建議很煩者亦有。 另外’行員人數如太少，專注於一個顧客，對於其他顧客 @ 的服務會有不週的課題產生。 因此’本發明的目的，在於提供：能對於使用自動機 器之顧客做有效率支援的自動交易支援系統。 〔解決課題之手段〕 爲了達成前述目的，關於本發明之自動交易系統，係 統括自動交易裝置之中心系統，及具備有複數個自動交易 裝置之營業店鋪系統介由網路被連接，透過前述自動交易 -6- 201032170 裝置來進行各種自動交易之自動交易系統，具 營業店鋪內之前述自動交易裝置；及取得與前 的更新資料’產生前述自動交易裝置的交易狀 面的自動交易裝置監視部；及可以取得前述監 示之終端機’前述自動交易裝置監視部，係具 述自動交易裝置，前述終端機被做設定之終端 庫’前述終端機’係取得關於以前述終端機擔 φ 被分配之自動交易裝置的監視畫面。 或者爲了達成前述目的，關於本發明之其 易系統’係統括自動交易裝置之中心系統，及 個自動交易裝置之營業店鋪系統介由網路被連 述自動交易裝置來進行各種自動交易之自動交 備：設置於營業店鋪內之前述自動交易裝置； 述中心系統的更新資料之自動交易裝置監視部 自動交易裝置監視部取得特定的更新資料並產 • 之終端機，前述自動交易裝置監視部，係具備 交易裝置，終端機被做設定之終端機擔負資料 端機，係取得關於以前述終端機擔負資料庫所 動交易裝置的更新資料來產生監視畫面。 〔發明之效果〕 如依據本發明，監視自動交易裝置的監視 終端機一倂地監視自動交易裝置的交易狀況， 用自動交易裝置的顧客進行有效率的支援。 備：設置於 述中心系統 況之監視畫 視畫面並顯 備·對應目1j 機擔負資料 負資料庫所 他的自動交 具備有複數 接，透過前 易系統，具 及取得與前 :及從前述 生監視畫面 =對應自動 庫，前述終 被分配之自 者可以介由 能夠對於使 201032170 U 式 方 施 實 實施型態 以下’參照第1圖至第9圖，具體地說明關於本發明 之自動交易支援系統。另外，於以下的說明中，雖具體地 說明被導入於金融機關系統的自動交易支援系統，但並不 限定於此。此自動交易支援系統可以導入於店鋪內具備有 多數的自動交易裝置之各種店鋪。另外，於以下的說明中 Q ，同一部位或箭頭等，係藉由同一符號來表示，省略重複 之說明。 首先，參照第1圖，說明具備關於此實施例之自動交 易支援系統的金融機構系統。第1圖係導入有關於此實施 例之自動交易支援系統的金融機構系統的系統構成圖。 於此金融機關系統中，對於統括此金融機構系統的中 心100的伺服器或主機等之機器（電腦），複數的營業店 鋪200的伺服器或終端機及系統等之機器（電腦）與專門 @ 中心3 50的伺服器或終端機等之機器（電腦）被網路300 所連接。介由店鋪網路220，於前述營業店鋪200連接有 複數台機器（電腦），此等機器（電腦）係介由前述網路 3〇〇而與前述中心100或前述專門中心350的機器（電腦 )連接，對於利用此金融機構系統的顧客可以提供各種的 金融服務。此外，可以介由前述網路300,於此金融機構系 統連接其他的金融系統或各種的服務側的機器（電腦）。 前述中心1 00的各機器（電腦）爲介由HUB伺服器 -8 - 201032170 150而與其他的營業店鋪200的機器（電腦） 350的機器（電腦）連接，藉此來統括管理金 全部的資訊。此HUB伺服器150爲兼作爲閘 ，連接有：統括通道系統AP伺服器群之統合 110、及計算系統主機140、及具備有各種新商 商品伺服器130、及統括性地管理全部的顧客 管理伺服器120等。 ❿ 統合通道伺服器110係介由前述網路300 鋪200之機器（電腦）連接，可以對營業店鋪 (電腦）提供各種的資訊之支援系統。於此統 器110之統括下，具備有：管理被設置於營業 各種自動交易裝置的自動交易管理伺服器111 營業店之內容資訊的營業店AP伺服器112、 店顧客資訊之來店管理伺服器113、及具備有 資訊之商品資訊伺服器1 1 4、及具備有行員資 Φ 理伺服器115、及具備有顧客資訊資料之顧客 服器1 1卜 另一方面，營業店鋪20 0係介由店鋪網路 設置有各種裝置。例如，於此系統中，設置有 現金儲存支付機209、及管理顧客之店鋪的出 端機208、及對應顧客之各種諮商的諮商終端 對顧客提供各種之資訊的資訊表格終端機206 顧客推薦諮商或商談之諮商表格終端機205 ' 顧客進行關於交易之各種服務之窗口交易終端 或專門中心 融機構內的 道伺服器者 通道伺服器 品資訊的新 資訊之顧客 而與營業店 200的機器 合通道伺服 吉鋪200之 、及具備有 及具備有來 商品的內容 訊之行員管 資訊管理伺 220而連接 :複數台之 入之受理終 機207 、及 、及行員對 及行員對於 機204 、及 201032170 支援前述窗口交易終端機204之窗口後方交易終端機2 03 、及監視複數台自動交易裝置之自動交易裝置監視部202 、及可以監控此自動交易裝置監視部202之行員終端機1 、及管理店鋪內的各種資訊之營業店伺服器201、及進行 店鋪內之無線通訊或位置檢測之店鋪通訊系統210等。 另外，於此金融機構系統中，介由顧客所有之攜帶型 終端機213或此金融機構對顧客所提供的id卡（個人認 證用卡）212等，可以提供各種的資訊。此ID卡212係 ⑩ 以1C卡所構成，於該1C晶片內，以電氣訊號形式記憶登 錄有：顧客的個人資訊（密碼（識別號碼）、活體資訊（ 於本實施型態中，爲指靜脈資訊）、交易資訊等之各種資 訊。 然後，此金融機構系統之最大特徵，在於採用包含： 監視複數台自動交易裝置之自動交易裝置監視部202、及 可以監控此自動交易裝置監視部202之行員終端機1之自 動交易支援系統。 @ 即在此金融機構系統中，被設置於營業店鋪之對應顧 客的各種諮商的諮商終端機207、或對顧客提供各種資訊 之資訊表格終端機206、或進行現金之支付或儲存等之現 金儲存支付機209等之自動交易裝置，該處理係以自動交 易管理伺服器111來進行。例如，被顯示於現金儲存支付 機209的顯示畫面之未圖示出的交易畫面，係在自動交易 管理伺服器111被產生，於現金儲存支付機209中，顯示 此被產生的交易畫面，由此交易畫面接受各種之操作的方 -10- 201032170 式。 關於此實施例之自動交易裝置監視部202，係藉由取 得被設置於營業店鋪200內之現金儲存支付機209等之自 動交易裝置與自動交易管理伺服器111之更新資料，來取 得利用各自動交易裝置之顧客資訊，或利用之自動交易裝 置的現在之操作資訊，藉此來監視其操作。而且，可使特 定的行員終端機1來監控此等之監視的自動交易裝置。 另外，於此實施例中，雖以設置於中心100之自動交 易管理伺服器111來執行設置於營業店鋪200之自動交易 裝置的處理來做說明，但並不限定於此。例如將自動交易 管理伺服器111設置於營業店鋪200亦可，或自動交易裝 置取得關連資料’由本身來執行處理亦可。另外，於此實 施例中’雖以將自動交易裝置監視部202設置於營業店鋪 200之例子來做說明，但也可以設置於中心i 00。 另一方面’行員終端機1係於薄而扁平的框體2的寬 # 廣面具備有：8英吋程度之含觸控面板顯示裝置3、及移 動或決定操作被顯示於此含觸控面板顯示裝置3之游標的 十字鍵4、及電源鍵5。此外，於此行員終端機1的框體2 內’具備有未圖示出之：介由前述店鋪通訊系統210而與 自動交易裝置監視部202連接用的通訊裝置、儲存各種程 式或畫像資料等之記憶裝置、統括控制此行員終端機i之 行員終端機控制部、電源部等，具備有做爲個人電腦的功 倉g 。 如依據此自動交易支援系統，持有行員終端機1之行 -11 - 201032170 員，一面以行員終端機1來監控被分配給此行員終端機1 之自動交易裝置的操作狀況，一面可對利用自動交易裝置 的顧客進行適當的建議。 例如，於第1圖所示之行員終端機1中，表示可以監 控4台的現金儲存支付機（ATM) 2 09的例子。於此行員 終端機1中，電源一成爲ON狀態時，於含觸控面板顯示 裝置3顯示第1圖所示之一覽表顯示畫面10。於此一覽表 顯示畫面10係以一覽表形式顯示事先被設定能監控之複 @ 數台自動交易裝置，此處爲現金儲存支付機209。 如依據此一覽表顯示畫面1〇，顯示有各現金儲存支付 機2 09的交易工程或經過時間或是否幫忙鍵被按下等。因 此，持有此行員終端機1之行員可以靠近設定有複數台現 金儲存支付機209之ATM角落的附近，前往幫忙鍵被按 下之現金儲存支付機209的諮商，或前往操作花時間而正 混亂的現金儲存支付機209之諮商。 另外，此自動交易支援系統的其他特徵之一，在於介 Q 由此行員終端機1，可以進行顧客使用的自動交易裝置的 代行輸入。 例如，受困於操作的顧客無法順利操作輸入的情形， 行員可取得顧客的瞭解來進行輸入。但是在現金儲存支付 機209之代行輸入的情形時，在此現金儲存支付機209之 前，顧客和行員並排，由行員操作輸入下，變成行員也難 於操作，顧客也不容易做操作之確認的姿勢。 因此，在此實施例中，行員可以由行員終端機1的一 -12- 201032170 覽表顯示畫面10之一覽表顯示呼叫出特定的自動交 置的代行畫面，由此代行畫面30(參照第6圖）來進 行輸入。 另外，此自動交易支援系統之其他特徵之一，在 自動交易裝置監視部202爲具備：店鋪內的終端機之 示出的預約管理資料庫215(參照第3圖），對行員 機1提供終端機的預約狀態之同時，可由此行員終端 存取預約管理資料庫215來進行終端機的預約。 即於此金融機構系統中，介由預約終端機208存 述預約管理資料庫215，可以進行店鋪內之終端機的 預約。自動交易裝置監視部202係基於來自行員終端 之要求，提供此預約管理資料庫215之預約狀況，且 接受對於特定的終端機之預約。 例如，現金儲存支付機現金儲存支付機209的利 ，在產生利用窗口交易終端機204之需要的情形，監 # 現金儲存支付機209的操作狀況之行員，可介由行員 機1來進行終端機的預約。 另外，此自動交易支援系統之其他特徵之一，可 由行員終端機1來監控顧客的帳戶狀況等之和帳戶有 個人資訊，基於此個人資訊，行員可以對於顧客進行 顧客之適當的建議。 以下，參照第1圖至第9圖，進一步說明此自動 支援系統。此處’第2圖係自動交易裝置監視部的動 程圖。第3圖係被儲存於自動交易裝置監視部之資料 易裝 行代 於： 未圖 終端 機1 取前 利用 機1 可以 用者 控此 終端 以介 關的 針對 交易 作流 庫的 -13- 201032170 資料構成圖。第4圖至第9圖係被顯示於行員終端機的畫 面轉換圖。 首先’第2圖中，自動交易裝置監視部202監控設置 於營業店鋪200之自動交易裝置和自動交易管理伺服器 111的資料之發送狀態，經常更新個別之自動交易裝置的 資料（步驟400 )。然後，自動交易裝置監視部202在行 員終端機1的電源被ON，有一覽表顯示畫面1〇的輸出要 求時（步驟401 )，將被分配於相符的行員終端機1之自 動交易裝置和第3圖所示之行員終端機擔負資料庫確認， 產生表示相符之自動交易裝置的交易狀況的一覽表顯示畫 面1〇，輸出至有此要求之行員終端機1。此處，於步驟 401之行員終端機1的受理當中，從機密資訊洩漏的觀點 而言，不用說要嚴格地進行行員的個人認證。 另外，如第3圖所示般’自動交易裝置監視部202係 於未圖示出的記憶裝置具備有：前述行員終端機擔負資料 庫214、及管理設置於營業店鋪200內的機器之預約狀況 的預約管理資料庫215、及儲存有各種的畫像資料之畫像 資料庫216。行員終端機擔負資料庫214係登錄有被設置 在營業店鋪200內的自動交易裝置’行員終端機1被分配 於此被登錄的自動交易裝置。 例如，在現金儲存支付機（ATM ) 209之情形’表示 了於行員終端機擔負資料庫214登錄有4台的現金儲存支 付機（ATM) 209’且此等被行員終端機1所分擔。此等 之分擔係藉由未圖示出的管理用輸入機器而可以設定、變 201032170 更。 另外’在此實施例中’自動交易裝置監視部202產生 以行員終端機1之含觸控面板顯示裝置3所顯示的畫像資 料，行員終端機1再以自動交易裝置監視部202監控^， 可以由此監控的畫面進行各種的操作指示。但並不限定於 此，也可以使行員終端機1具備畫面產生程式，由自動交 易裝置監視部202輸出畫面產生所必要的資料。 φ 第4圖係表示在行員終端機1的含觸控面板顯示裝置 3所顯示的一覽表顯示畫面10。顯示於此行員終端機1之 各種畫面’係以此一覽表顯示畫面10的配置爲基礎而被 顯示。即此行員終端機1的各種畫面，係於最上部配置有 帶狀的標題區域11，於其下部配置有被左右3分割之主操 作區域1 2和副操作區域1 3及工作區域1 4。 標題區域11係經常顯示有：現在之顯示畫面的標題 「一覽表顯示畫面」、及營業店鋪2 00的支店號碼、及操 〇 作此行員終端機1之行員名字。然後於此實施例中，介由 此行員終端機1來進行操作之行員名字係被儲存保管於記 憶裝置。 主操作區域12係適當地顯示有進行工作區域14的畫 面切換之各種的操作鍵。於此實施例中，顯示有：指示顯 示終端機資訊用的操作之操作鍵群、及選擇操作營業店鋪 200內的終端機器之狀態用的店鋪資訊。於此一覽表顯示 畫面10中，做爲店鋪資訊，係顯示有：可做自動交易裝 置的事前之受理的事前受理鍵12a、及顯示營業店鋪200 201032170 內的機器的利用狀況之店內狀況鍵12b。此處，於此實施 例中，事前受理鍵1 2a成爲選擇狀態，能夠順利地進行在 後述的櫃臺誘導畫面40 (參照第7圖）之機器的預約。 工作區域14係顯示有行員操作實際的手續之輸入畫 面。於此一覽表顯示畫面10中，此行員終端機1所擔負 的自動交易裝置係以清單形式被顯示。即在此實施例中， 縱軸係顯示此行員終端機1所擔負的現金儲存支付機（ ATM) 209的終端機號碼，橫軸係配置有：現在利用之顧 _ 客的姓名、及交易名稱與其狀態、及應對顧客提案之銷售 點、及從前述手續開始之經過時間、及有無幫忙警示、及 詳細顯示之顯示選擇鍵14a。此外，於此一覽表顯示畫面 10的工作區域14，配置有從終端機接受了前述警示之順 序，來排序（sort)縱軸之排序鍵14b » 於此系統中，於現金儲存支付機209設置有：未圖示 出之幫忙鍵與經過時間監視部。前述幫忙鍵一被操作時， 於前述清單的警示欄位顯示有警示標記（三角形），其時 Θ 間被加以記錄。因此，前述排序鍵14b —被操作時，可以 對應前述警示標記的受理時間而進行挑選。 副操作區域13係配置有對應被顯示於工作區域14的 畫面而被設定的操作鍵之區域。此一覽表顯示畫面1〇係 作業之最初的畫面，於此副操作區域13並無顯示操作鍵 〇 如此，如依據關於本實施例之一覽表顯示畫面10，行 員藉由觀看此一覽表顯示畫面10，可以監控現金儲存支付 -16- 201032170 機2 0 9之個別的利用狀況。例如，終端機號碼1之現金 存支付機209 ’正由「ΑΑΑΑ」之顧客使用，現在選擇 轉入」手續之「支店候補」中，從手續開始花6分鐘， 知按下警示而要求支援。另外，此顧客爲超過到期期限 定期存款（超過期限之定期，有明細），關於此處理， 以取得需要和顧客諮商之旨意的資訊。此外，得知雖然 端機號碼01、02、04之現金儲存支付機209正被使用 φ ’但終端機號碼03並未被使用著。 自動交易裝置監視部202係於被顯示在行員終端機 之一覽表顯示畫面10中，監控顯示選擇鍵14a是否被 擇（步驟404 )。此監控顯示選擇鍵14a如被選擇，自 交易裝置監視部202產生第5圖所示之顧客狀態畫面20 並輸出至行員終端機1 (步驟4 06 )。 第5圖所示之顧客狀態畫面20，係於工作區域14 示被選擇之現金儲存支付機209的詳細狀態資訊。即於 # 作區域14的左上方，顯示了被選擇的終端機號碼，於 下方，顯示：經過時間CIF號碼、片假名姓氏、漢字姓 、交易狀況、狀態狀況、警示狀況、銷售資訊。 另一方面，於主操作區域12，在店鋪資訊之外，顯 有：關於由在一覽表顯示畫面10的畫面進行切換用之 覽表鍵12c、及選擇被顯示於工作區域14之現金儲存支 機2 0 9用的複數個自動機選擇鍵1 2d所形成的終端機資 的操作鍵群。此處，第5圖係表示在第4圖中，終端機 碼1的現金儲存支付機209被選擇的狀態。由此第5圖 儲 厂 得 之 可 終 中 選 動 ， 顯 工 其 氏 示 付 訊 號 的 -17- 201032170 狀態起，如選擇操作其他的終端機號碼的自動機選擇鍵 12d時，將該被選擇操作的終端機號碼的詳細資訊顯示於 工作區域14。另外，於此實施例中，於自動機選擇鍵12d 也顯示有三角形的警示標記，使得能一目了然接受警示之 現金儲存支付機209。 另外，於副操作區域13顯示有：作爲進行被顯示於 工作區域14之內容的操作用之操作鍵，回到前一操作用 之返回鍵13a、及呼叫代行操作畫面30用之行員操作鍵 13b、及呼叫窗口交易終端機204之預約用的櫃臺誘導畫 面40之櫃臺誘導鍵13c。 如依據此顧客狀態畫面2 0，能夠在工作區域1 4確認 現金儲存支付機209的詳細狀態，且如將此工作區域14 的內容切換爲其他終端機號碼或一覽表顯示，則能在主操 作區域1 2的操作鍵進行操作。另外，如使此工作區域i 4 的終端機號碼的現金儲存支付機209進一步進入代行操作 或榧臺誘導’能藉由操作副操作區域13的操作鍵來進行 處理。 回到第2圖’自動交易裝置監視部2〇2係在顧客狀態 畫面20中’監視：自動機選擇鍵i 2(1是否被選擇操作（ 步驟40 8)、及行員操作鍵13b是否被選擇操作（步驟 412)、及櫃臺誘導鍵13c是否被操作（步驟414)、及店 內狀況鍵12b是否被選擇操作（步驟415)、—覽表鍵 12c是否被選擇操作（步驟418)、及返回鍵13&是否被 選擇操作（步驟420 )。 201032170 於步驟408中，其他的自動機選擇鍵12d如被選擇操 作，則切換工作區域1 4的內容（步驟4 1 0 ) ^ 另外，於步驟412中，行員操作鍵13b如被選擇操作 ，自動交易裝置監視部202產生第6圖所示之代行操作畫 面30，且輸出至行員終端機1(步驟413)。 於第6圖中，代行操作畫面30係於工作區域14的最 上部設置有帶狀的顧客資訊區域31，於其下部上下設置有 φ 操作引導區域32與手續輸入區域33，於最下部設置有取 消鍵34與執行鍵35。 顧客資訊區域31係被左右分割，於單側顯示有終端 機號碼和利用者的顧客資訊，於另一單側顯示有CIF號碼 與對應顧客之銷售資訊。另一方面，於手續輸入區域33 顯示有利用終端機號碼〇1之顧客正操作中的交易畫面的 輸入內容，對於對應該輸入內容之操作者的引導每次被顯 示於操作引導區域32。 φ 於第6圖所示之手續輸入區域33，正表示顯示了轉入 內容的輸入畫面的狀態。於此實施例中，在全部顯示應輸 入手續輸入區域33之項目，且進行個別之輸入的情形時 ，以重疊顯示方式來顯示下拉選單或輸入視窗，可以進行 必要的輸入。於此實施例中，含觸控面板顯示裝置3很小 的關係，藉由以筆來觸碰畫面可以進行輸入作業。另外， 能以返回鍵來回到顧客狀態畫面20。 於此實施例中，手續輸入區域33 —完成輸入，藉由 按下執行鍵35可以進行處理。此處，於此實施例中，雖 -19- 201032170 將執行鍵35設置於代行操作畫面30，但爲了減輕顧客的 不安，也可以在現金儲存支付機209確認了輸入內容後， 顧客以現金儲存支付機209來執行。另外，同樣地，也可 以使在行員終端機1的代行輸入內容即時反映於現金儲存 支付機209的顯示畫面，以現金儲存支付機209來執行最 終的執行處理。 回到第2圖，於步驟414中，櫃臺誘導鍵13c —被選 擇操作時，自動交易裝置監視部202產生第7圖和第8圖 _ 所示之櫃臺誘導畫面40，且輸出至行員終端機1(步驟 4 15)。 第7圖中，櫃臺誘導畫面40成爲手續輸入區域44的 顯示內容和代行操作畫面30的手續輸入區域33不同之外 ’和代行操作畫面30爲相同的畫面內容。於手續輸入區 域44’對應現在選擇中的終端機號碼〇1的「交易」之窗 口交易終端機2 04的預約內容以圖解被顯示著。此外，在 其他的窗口交易終端機204也可以的情形，能夠不指定櫃 © 臺來選擇預約。 於第7圖之例子中，於手續輸入區域44顯示有作爲 最適合之窗口交易終端機2 04之3個列櫃臺，且顯示有選 擇此以外之窗口交易終端機204用的選擇鍵44a。於列櫃 臺之3個窗口，顯示有選擇其用之選擇鍵44b之同時，各 別之選擇狀況被以圖解來顯示。例如得知列櫃臺之窗口有 3個、2個之等待椅子，現在2個的窗口正使用中（以黑 色圓形表示）。因此’得知現在等待爲「〇」之狀態。行 -20- 201032170 員藉由選擇窗口 A，能夠不用等待地進行顧客之預約。 於櫃臺誘導畫面40中，選擇鍵44或選擇鍵44b —被 選擇操作時，自動交易裝置監視部202將輸入第8圖之接 辦資訊用的櫃臺誘導畫面50輸出至行員終端機1。此櫃臺 誘導畫面50係將櫃臺誘導畫面40的手續輸入區域44變 更爲接辦資訊輸入區域51者，其他的顯示內容和櫃臺誘 導畫面40相同。 φ 於接辦資訊輸入區域51有評論輸入欄位51a，藉由選 擇操作與其接鄰之輸入鍵，可以重疊顯示具備有輸入鍵之 未圖示出的視窗來輸入評論。此評論輸入欄位51a係設置 有執行鍵51b、取消鍵51c，藉由按下執行鍵51b，評論輸 入欄位51a的內容會被記錄，能在被預約的窗口交易終端 機204確認此記錄。 回到第2圖，於步驟416中，店內狀況鍵12b —被選 擇操作時，自動交易裝置監視部202產生第9圖所示之店 # 內狀況畫面60而輸出至行員終端機1 (步驟416)。 第9圖中，店內狀況畫面60爲將第7圖的櫃臺誘導 畫面40的操作引導區域32和手續輸入區域44變更爲狀 況確認區域61者，其他和櫃臺誘導畫面40相同。 於狀況確認區域61，以圖解方式顯示有營業店鋪200 內的利用狀況。例如，於此實施例中，顯示有窗口交易終 端機204之列櫃臺與彈性櫃臺之利用狀況。於此例子中， 也和第7圖的選擇鍵44b相同，藉由選擇操作選擇鍵61a 、61b，可以預約該被選擇操作之櫃臺。 -21 - 201032170 回到第2圖，於步驟418中，一覽表鍵12c —被操作 時，自動交易裝置監視部202使其移往步驟404，一覽表 鍵12c未被操作時，監控返回鍵13a是否被選擇操作（步 驟420 )，返回鍵13a如被選擇操作，則返回前一操作（ 步驟421)，如未被選擇操作，使移往步驟406。 另外，在以上說明中，雖以1台行員終端機1來監控 複數台自動交易裝置之例子來做說明，但並不限定於此。 例如，設定主行員終端機1與副行員終端機，在主行員終 ❹ 端機1顯示代行操作畫面30或櫃臺誘導畫面50而與顧客 對應中的情形，或警示被複數顯示的情形等，也可以使副 行員終端機1動作。進而，於行員終端機1設置幫忙鍵， 自動交易裝置監視部202 —接收來自行員終端機1的幫忙 訊號時，對被登錄於行員終端機擔負資料庫214之其他的 行員終端機1發送動作訊號，或發送表示此幫忙狀態之訊 號亦可。 如此，關於此實施例之自動交易系統，係一種統括自 Θ 動交易裝置之中心系統，及具備有複數個自動交易裝置之 營業店鋪系統介由網路被連接，透過前述自動交易裝置來 進行各種自動交易之自動交易系統，爲具備··設置於營業 店鋪內之前述自動交易裝置；及取得與前述中心系統的更 新資料，產生前述自動交易裝置的交易狀況之監視畫面的 自動交易裝置監視部；及可以取得前述監視畫面並顯示之 終端機，前述自動交易裝置監視部，係具備：對應前述自 動交易裝置，前述終端機被做設定之終端機擔負資料庫， -22- 201032170 前述終端機’係取得關於以前述終端機擔負資料庫所被分 配之自動交易裝置的監視畫面。 另外’關於其他實施例之自動交易系統，係一種統括 自動交易裝置之中心系統，及具備有複數個自動交易裝置 之營業店鋪系統介由網路被連接，透過前述自動交易裝置 來進行各種自動交易之自動交易系統，爲具備：設置於營 業店鋪內之前述自動交易裝置；及取得與前述中心系統的 φ 更新資料之自動交易裝置監視部；及從前述自動交易裝置 監視部取得特定的更新資料並產生監視畫面之終端機，前 述自動交易裝置監視部，係具備：對應自動交易裝置，終 端機被做設定之終端機擔負資料庫，前述終端機，係取得 關於以前述終端機擔負資料庫所被分配之自動交易裝置的 更新資料來產生監視畫面。 在此情形下，自動交易裝置監視部，係具備其他的自 動交易裝置的預約管理資料庫，可以介由前述監視畫面來 Φ 接受其他的自動交易裝置的預約。另外，前述監視畫面， 係對於複數台自動交易裝置，以一覽表方式顯示有現在的 交易狀況與經過時間，由此監視晝面可以移往特定的自動 交易裝置的詳細畫面。另外，詳細畫面也包含可以進行前 述被指定的自動交易裝置的代行輸入之代行輸入畫面。 【圖式簡單說明】 第1圖係關於導入有關於本發明之自動交易支援系統 之金融機構系統的系統構成圖。 -23- 201032170 第2圖係自動交易裝置監視部的動作流程圖。 第3圖係被儲存於自動交易裝置監視部的資料庫之資 料構成圖。 第4圖係顯示於行員終端機的畫面變換圖。 第5圖係顯示於行員終端機的畫面變換圖。 第6圖係顯示於行員終端機的畫面變換圖。 第7圖係顯示於行員終端機的畫面變換圖。 第8圖係顯示於行員終端機的畫面變換圖。 第9圖係顯示於行員終端機的畫面變換圖。 【主要元件符號說明】 1 :行員終端機 2 :框體 3 :含觸控面板顯示裝置 4 :十字鍵 5 :電源鍵 10:—覽表顯不畫面 1 1 :標題區域 1 2 :主操作區域 12a :事前受理鍵 12b :店內狀況鍵 1 2 c : —覽表鍵 12d :自動機選擇鍵 1 3 :副操作區域 -24 - 201032170 13a :返回鍵 13b :行員操作鍵 13c :櫃臺誘導鍵 1 4 :工作區域 14a :顯示選擇鍵 14b :挑選鍵 20 :顧客狀態畫面 φ 3 0 :代行操作畫面 31 :顧客資訊區域 32 :操作引導區域 33:手續輸入區域 3 4 :取消鍵 3 5 :執行鍵 40 :櫃臺誘導畫面 44 :手續輸入區域 # 44a ··選擇鍵 44b :選擇鍵 50 :櫃臺誘導畫面 51 :接辦資訊輸入區域 5 1 a :評論輸入欄位 5 1 b :執行鍵 5 1 c :取消鍵 60 :店內狀況畫面 6 1 :狀況確認區域 -25- 201032170 61a、61b:選擇鍵 1 0 0 :中心 1 1 〇 :統合通道伺服器 111:自動交易管理伺服器 1 12 :營業店AP伺服器 1 1 3 :來店管理伺服器 1 1 4 :商品資訊伺服器 1 1 5 :行員管理伺服器 116:顧客資訊管理伺服器 120 :顧客管理伺服器 1 3 0 :新商品伺服器 140 :計算系統主機 150 : HUB伺服器 200 :營業店鋪 201 :營業店伺服器 202 :自動交易裝置監視部 203:窗口後方交易終端機 2 04:窗口交易終端機 2 0 5 :諮商表格終端機 206 :資訊表格終端機 2 0 7 :諮商終端機 208 :受理終端機 209 :現金儲存支付機 210:店鋪通訊系統 -26- 201032170 2 12： 213 ： 2 14： 215 ： 216 ： 220 ： 300 ： 350: 360 ： 370 ： ID卡 攜帶型終端機 行員終端機擔負資料庫 預約管理資料庫 畫像資料庫 店鋪網路 網路 專門中心 諮商管理伺服器 諮商員終端機201032170 VI. Description of the invention: [Technical Field of the Invention] The present invention relates to an automatic transaction system that supports the operation of an automatic transaction device of a customer in a store. [Prior Art] In recent years, The window business of financial institutions, etc. is automated, Various procedures are widely carried out by operating the automatic transaction device by the customer φ itself. Its typical, It is an automatic cash payment machine called ATM. According to this ATM, In addition to the storage or payment of cash, Complex operations such as remittances are also operated by the customer himself. Don't queue in the window, It can be done in a short time. then, Such an automatic trading device, It is expected to be introduced into a wider range of trading areas. E.g, In the prior art 1, The waiter waits in advance for the waiting customer. Enter the content and the acceptance number in advance with the input terminal • Input, The operator of the window, etc., types the acceptance number. You can instantly read the content you listened to beforehand. Techniques for customers to shorten the actual waiting time are proposed. And according to this technology, Listening beforehand by the staff, etc. No need to ask for specific knowledge of customers, Can handle any transaction with the window business support system, The effect of shortening the waiting time can be fully utilized. In addition, In the prior art 2, Set up a complete set of ATM and financial terminal boxes in the store. The person in charge of the store can not directly deal with cash. Please ask the customer to process the ATM directly. Ask the customer to operate the ATM as directly as possible. So that you don’t have to do it with the customer’s 单 201032170, It can also be reduced by the confirmation of the person in charge of the store. The efficiency of the business of the business of the store in the bank was proposed. [Patent Document 1] Japanese Laid-Open Patent Publication No. 2008- 176 530 [Patent Document 2] Japanese Patent Laid-Open Publication No. JP-A No. 2006-133827. [Problems to be Solved by the Invention] In recent years, financial institutions, securities companies, etc. With the introduction of various automation _ technologies, Window business is automated, The operation can be freely performed by the customer's own operation. But automation technology, Although effective for people who are used to doing things, For customers who are old or not used to the operation, Operation time, For the customer, Mentally uncomfortable, On the store side, there will also be problems with long queues of customers. In order to solve this problem, Setting up a consultant at an automated trading device is a solution. But depending on the customer, I feel that the advice of the staff is very annoying. In addition, the number of executives is too small. Focus on one customer, There will be a problem with the service of other customers @. Therefore, the object of the present invention, It is to provide: An automated trading support system that can efficiently support customers who use automatic machines. [Means for Solving the Problem] In order to achieve the aforementioned objectives, Regarding the automatic trading system of the present invention, The system consists of a central system of automated trading devices. And a business store system having a plurality of automatic transaction devices is connected via a network. Automated trading system for various automatic transactions through the aforementioned automated trading -6- 201032170 device, The aforementioned automatic trading device in the store; And an automatic transaction device monitoring unit that generates the transaction information of the aforementioned automatic transaction device; And the terminal device that can obtain the above-mentioned monitoring, the aforementioned automatic transaction device monitoring unit, System with automatic trading device, The terminal library to which the terminal device is set is the 'terminal device' that acquires a monitoring screen for the automatic transaction device assigned by the terminal device φ. Or to achieve the aforementioned purpose, Regarding the system of the present invention, the system includes a central system of an automatic transaction device, And the automatic store device of the automatic transaction device is connected to the automatic transaction device via the network to perform automatic delivery of various automatic transactions: The aforementioned automatic transaction device installed in the store; Automatic transaction device monitoring unit for updating data of the central system Automatic transaction device monitoring unit acquires specific update data and generates a terminal device. The aforementioned automatic transaction device monitoring unit, Have a trading device, The terminal is set to set the terminal to bear the data. A monitoring screen is generated for obtaining update data of the transaction device operated by the database by the terminal device. [Effects of the Invention] According to the present invention, Monitoring the monitoring of the automatic transaction device The terminal device monitors the transaction status of the automatic transaction device at a glance, Efficient support is provided by customers of automated trading devices. Ready: It is set in the monitoring system of the central system and is displayed. The corresponding data is responsible for the data. The negative database has its own automatic connection. Through the pre-easy system, With and before: And from the above, the monitor screen = corresponding automatic library, The above-mentioned final assignees can be implemented according to the implementation of the 201032170 U formula. ‘Refer to Figures 1 to 9, The automatic transaction support system relating to the present invention will be specifically described. In addition, In the following description, Specifically, the automatic transaction support system introduced into the financial institution system is explained. However, it is not limited to this. This automatic transaction support system can be imported into various stores that have a large number of automatic transaction devices in the store. In addition, In the following description Q, The same part or arrow, etc. Expressed by the same symbol, The description of the repetition is omitted. First of all, Referring to Figure 1, A financial institution system having an automatic transaction support system of this embodiment will be described. Fig. 1 is a system configuration diagram of a financial institution system for introducing an automatic transaction support system of this embodiment. In this financial institution system, For a machine (computer) such as a server or a host that integrates the center 100 of the financial institution system, A plurality of servers (computers) such as servers, terminals, and systems of the shop 200 are connected to the network (300) such as a server or a terminal of the center. Via the store network 220, A plurality of machines (computers) are connected to the aforementioned business store 200. These machines (computers) are connected to the aforementioned center 100 or the aforementioned machine (computer) of the specialized center 350 via the aforementioned network. Customers who utilize this financial institution system can provide a variety of financial services. In addition, Can be referred to by the aforementioned network 300, This financial institution system connects other financial systems or various service-side machines (computers). Each of the machines (computers) of the center 100 is connected to a machine (computer) of a machine (computer) 350 of another store 200 via a HUB server -8 - 201032170 150. In this way, we will manage all the information of the management fund. This HUB server 150 is also used as a gate. The connection is: Integrated channel system AP server group integration 110, And a computing system host 140, And have a variety of new business products server 130, And all the customer management servers 120 and the like are managed in an integrated manner. ❿ The integrated channel server 110 is connected by a machine (computer) of the aforementioned network 300. A support system that provides various information to business stores (computers). Under the umbrella of the system 110, Have: The business store AP server 112 that manages the content information of the business office of the automatic transaction management server 111 of the various automatic transaction devices, Store customer information come to store management server 113, And a product information server with information 1 1 4 And has a staff member Φ management server 115, And a customer with customer information information. 1 1 Bu, on the other hand, The store 20 is connected to the store network and has various devices. E.g, In this system, There is a cash storage payment machine 209, And an outlet machine 208 for managing the customer's store, And the consultation terminal corresponding to the various consultations of the customer, the information form terminal 206 providing the customer with various information, the customer recommendation consultation or negotiation consultation form terminal 205 'The customer conducts a window transaction terminal or special for the various services of the transaction The customer of the new server information of the server information in the central server is connected with the machine of the business store 200. And have the content of the products that have the products to be sent to the information management of the information management service 220 and connect: The acceptance terminal 207 of the plurality of stations And , And the crew and the crew on the machine 204, And 201032170 support the window transaction terminal 204 of the aforementioned window transaction terminal 204. And an automatic transaction device monitoring unit 202 that monitors a plurality of automatic transaction devices, And can monitor the terminal device 1 of the automatic transaction device monitoring unit 202, And a store server 201 that manages various information in the store, And a shop communication system 210 that performs wireless communication or location detection in the store. In addition, In this financial institution system, The portable terminal 213 owned by the customer or the id card (personal authentication card) 212 provided by the financial institution to the customer, Can provide a variety of information. This ID card 212 is composed of 1C cards. In the 1C chip, Memory recorded in the form of electrical signals: Customer's personal information (password (identification number), Living information (in this embodiment, For vein information), Various information such as trading information. then, The biggest feature of this financial institution system, It consists of including: An automatic transaction device monitoring unit 202 that monitors a plurality of automatic transaction devices, And an automatic transaction support system for the terminal device 1 of the automatic transaction device monitoring unit 202 can be monitored. @ 即 In this financial institution system, The consultation terminal 207 of various consultations provided to the corresponding customers of the business store, Or a form terminal 206 that provides various information to the customer, Or an automatic trading device such as a cash storage payment machine 209 that performs cash payment or storage, This processing is performed by the automatic transaction management server 111. E.g, The transaction screen not shown in the display screen of the cash storage payment machine 209 is displayed. Is generated in the automatic transaction management server 111, In the cash storage payment machine 209, Display this generated transaction screen, The transaction screen accepts various operations -10- 201032170. Regarding the automatic transaction device monitoring unit 202 of this embodiment, The update information of the automatic transaction device and the automatic transaction management server 111 obtained by the cash storage payment machine 209 or the like set in the business store 200 is obtained. To obtain customer information using each automated trading device, Or use the current operational information of the automated trading device, This is used to monitor its operation. and, A particular driver terminal 1 can be enabled to monitor such monitored automated transaction devices. In addition, In this embodiment, The automatic transaction management server 111 provided in the center 100 executes the processing of the automatic transaction apparatus installed in the store 200 to explain. However, it is not limited to this. For example, the automatic transaction management server 111 may be installed in the business store 200. Or the automatic transaction device obtains the related information' by itself. In addition, In this embodiment, the example in which the automatic transaction apparatus monitoring unit 202 is installed in the store 200 is explained. But it can also be set at the center i 00. On the other hand, the "seat terminal 1" is attached to the width of the thin and flat frame 2, and has a wide surface: 8 inch touch panel display device 3 And moving or determining the operation of the cross key 4 displayed on the cursor of the touch panel display device 3, And the power button 5. In addition, The inside of the casing 2 of the driver terminal 1 is provided with a not shown: a communication device for connecting to the automatic transaction device monitoring unit 202 via the store communication system 210, Store memory devices such as various programs or portrait materials, Controlling the terminal terminal control unit of this terminal terminal i, Power supply unit, etc. Have a function g as a personal computer. According to this automatic trading support system, Hold the driver terminal 1 trip -11 - 201032170, While the driver terminal 1 is used to monitor the operation status of the automatic transaction device assigned to the driver terminal 1, Appropriate advice can be made to customers who use automated trading devices. E.g, In the driver terminal 1 shown in FIG. 1, An example of a cash storage payment machine (ATM) 2 09 that can monitor four units. In this terminal terminal 1, When the power is turned ON, The list display screen 10 shown in Fig. 1 is displayed on the touch panel display device 3. In this list, the display screen 10 displays a plurality of automatic trading devices that can be monitored and set in advance in a list format. Here is the cash storage payment machine 209. If the screen is displayed according to this list, The transaction project of each cash storage payment machine 2 09 or the elapsed time or whether the help key is pressed or the like is displayed. Therefore, The member holding the driver terminal 1 can be near the corner of the ATM where a plurality of cash storage machines 209 are set. Go to the consultation of the cash deposit payment machine 209 that the help button is pressed. Or go to the consultation of the cash storage payment machine 209 that is taking the time to confuse. In addition, One of the other characteristics of this automated trading support system, In the case of Q, the driver terminal 1, It is possible to perform a substitute input of an automatic transaction device used by the customer. E.g, Customers who are stuck with the operation cannot operate the input smoothly. The clerk can get the customer's knowledge to input. However, when the cash storage payment machine 209 is input on behalf of the bank, Before this cash storage payment machine 209, Customers and clerk side by side, Entered by the operator, It is also difficult to operate as a member. It is not easy for the customer to do the confirmation of the operation. therefore, In this embodiment, The tour operator can display a list of the call screens for the specific automatic transfer by the list of the display screen 10 of the watch terminal 1 of the driver terminal 1. The input screen 30 (refer to Fig. 6) is used for input. In addition, One of the other characteristics of this automated trading support system, The automatic transaction device monitoring unit 202 is provided with: A reservation management database 215 (see Fig. 3) shown in the terminal of the store, While the attendant machine 1 is providing the reservation status of the terminal, The appointment management database 215 can be accessed by the terminal terminal to make a reservation for the terminal. In this financial institution system, The reservation management database 215 is stored by the reservation terminal 208, Reservations for terminals in the store can be made. The automatic transaction device monitoring unit 202 is based on the request from the driver terminal. Providing a reservation status of the reservation management database 215, And accept reservations for specific terminals. E.g, Cash storage payment machine cash storage payment machine 209 benefits, In the case of generating the need to utilize the window transaction terminal 204, The staff of the operation status of the cash storage payment machine 209, The reservation of the terminal can be made via the attendant machine 1. In addition, One of the other characteristics of this automated trading support system, The account terminal 1 can be used to monitor the customer's account status, etc., and the account has personal information. Based on this personal information, The clerk can make appropriate recommendations to the customer for the customer. the following, Referring to Figures 1 to 9, Further explain this automatic support system. Here, the second diagram is a motion diagram of the automatic transaction device monitoring unit. Figure 3 is a data stored in the monitoring department of the automated trading device. Easy to install. If the terminal 1 is taken out, the user 1 can control the terminal to configure the data structure of the -13- 201032170 for the transaction flow library. Figures 4 to 9 are screen transition diagrams displayed on the driver terminal. First, in the second picture, The automatic transaction device monitoring unit 202 monitors the transmission status of the data set by the automatic transaction device and the automatic transaction management server 111 of the business store 200, The data of the individual automated transaction devices is updated frequently (step 400). then, The automatic transaction device monitoring unit 202 turns on the power of the terminal device 1. When there is an output request of the list display screen 1 (step 401), The automatic transaction device assigned to the matching driver terminal 1 and the driver terminal device shown in Fig. 3 are responsible for confirming the database. A list display screen showing the transaction status of the matching automatic transaction device is generated, Output to the driver terminal 1 having this requirement. Here, In the acceptance of the terminal device 1 of step 401, From the point of view of confidential information disclosure, Needless to say, strict personal identification of the staff is required. In addition, As shown in Fig. 3, the automatic transaction device monitoring unit 202 is a memory device not shown: The aforementioned traveler terminal is responsible for the database 214, And a reservation management database 215 for managing the reservation status of the equipment installed in the sales shop 200, And an image database 216 in which various image materials are stored. The driver terminal responsibility database 214 is registered with the automatic transaction device installed in the store 200. The driver terminal device 1 is assigned to the registered automatic transaction device. E.g, In the case of the cash storage payment machine (ATM) 209, it is indicated that four sets of cash storage machines (ATMs) 209' are registered in the bank of the driver terminal 214 and are shared by the terminal device 1. These sharing can be set by a management input device not shown, Change 201032170 more. Further, in this embodiment, the automatic transaction device monitoring unit 202 generates the image data displayed by the touch panel display device 3 of the driver terminal device 1, The driver terminal unit 1 monitors the automatic transaction device monitoring unit 202 again. Various operational indications can be made for the screen thus monitored. But it is not limited to this, It is also possible to have the driver terminal 1 have a screen generation program. The automatic transaction device monitoring unit 202 outputs the data necessary for the screen generation. φ Fig. 4 shows a list display screen 10 displayed on the touch panel display device 3 of the driver terminal unit 1. The various screens displayed on the driver terminal 1 are displayed based on the arrangement of the list display screen 10. That is, the various screens of the driver terminal 1 A strip-shaped header area 11 is disposed at the uppermost portion. A main operation area 1 2 and a sub-operation area 13 and a work area 14 which are divided into left and right sides are disposed in the lower portion thereof. The title area 11 is often displayed with: The title of the current display screen "List display screen", And the store number of the business store 200, And the name of the operator who is the terminal of this driver. Then in this embodiment, The name of the member who operates based on the driver terminal 1 is stored in the memory device. The main operation area 12 appropriately displays various operation keys for switching the screen of the work area 14. In this embodiment, The display has: An operation key group indicating an operation for displaying terminal information, And the store information for the state of the terminal machine in the operation store 200 is selected. In this list display screen 10, As a store information, The system displays: The pre-acceptance key 12a for the pre-acceptance of the automatic transaction device The in-store status button 12b that displays the usage status of the device in the store 200 201032170. Here, In this embodiment, The advance acceptance key 1 2a becomes a selection state. The reservation of the machine of the counter induction screen 40 (refer to Fig. 7) to be described later can be smoothly performed. The work area 14 is an input screen showing the actual procedure for the operator to operate. In the list display screen 10, The automatic transaction device assumed by the driver terminal 1 is displayed in the form of a list. That is, in this embodiment, The vertical axis shows the terminal number of the cash storage payment machine (ATM) 209 that the driver terminal 1 is responsible for. The horizontal axis configuration is: Now use the _ guest name, And the name of the transaction and its status, And the sales point of responding to customer proposals, And the elapsed time from the aforementioned procedures, And whether there is any help warning, And the display selection key 14a is displayed in detail. In addition, The work area 14 of the display screen 10 of this list, The configuration is such that the aforementioned warnings are accepted from the terminal, To sort the vertical axis sort key 14b » In this system, The cash storage payment machine 209 is provided with: The help button and elapsed time monitoring unit are not shown. When the aforementioned help button is operated, A warning sign (triangle) is displayed in the warning field of the above list. At that time, it was recorded. therefore, When the sort key 14b is operated, The selection can be made in accordance with the acceptance time of the warning mark. The sub-operation area 13 is provided with an area corresponding to an operation key set to be displayed on the screen of the work area 14. This list shows the screen 1 screen, the first screen of the job. The sub operation area 13 does not display an operation key 〇 According to the list display screen 10 relating to the present embodiment, The viewer displays the screen 10 by viewing this list. You can monitor the cash storage payment -16- 201032170 machine 2 0 9 individual utilization status. E.g, The cash deposit machine 209 ’ of the terminal number 1 is being used by the customers of “ΑΑΑΑ”. Now choose to transfer to the "Bill Store Alternate" of the procedure. It takes 6 minutes from the beginning of the formalities. Know that you need support by pressing the warning. In addition, This customer is a time deposit that exceeds the expiration date. Have a breakdown), Regarding this treatment, To obtain information about the needs of the client and the client. In addition, I learned that although the terminal number 01, 02, The cash storage payment machine 209 of 04 is being used φ ' but the terminal number 03 is not being used. The automatic transaction device monitoring unit 202 is displayed on the list display screen 10 of the driver terminal device. The monitor displays whether the selection key 14a is selected (step 404). This monitor shows that the selection key 14a is selected, The customer status screen 20 shown in Fig. 5 is generated from the transaction device monitoring unit 202 and output to the driver terminal device 1 (step 406). The customer status screen 20 shown in FIG. 5, The detailed status information of the selected cash storage payment machine 209 is shown in the work area 14. That is, at the top left of the #14 area, The selected terminal number is displayed. Below, display: After the time CIF number, Katakana last name, Chinese character surname, Trading status, Status status, Warning status, Sales information. on the other hand, In the main operation area 12, Outside the store information, Significantly: The menu key 12c for switching between the screens on the list display screen 10, And the operation key group of the terminal machine formed by the plurality of automaton selection keys 1 2d for the cash storage machine 2 0 9 displayed in the work area 14 is selected. Here, Figure 5 is shown in Figure 4, The cash storage payment machine 209 of the terminal code 1 is selected. Therefore, the storage of the fifth map can be selected. From the -17- 201032170 status of the display of the signal If you select the automaton selection button 12d for operating other terminal numbers, The detailed information of the terminal number of the selected operation is displayed in the work area 14. In addition, In this embodiment, A warning symbol with a triangle is also displayed on the automaton selection button 12d. A cash storage payment machine 209 that enables the alert to be recognized at a glance. In addition, Displayed in the sub-operation area 13 is: As an operation key for performing an operation displayed on the content of the work area 14, Returning to the return key 13a for the previous operation, And the call operation button 13b for the call substitute operation screen 30, And the counter induction button 13c of the counter induction screen 40 for the reservation of the call window transaction terminal 204. According to this customer status screen 2 0, The detailed status of the cash storage payment machine 209 can be confirmed in the work area 14 And if the content of the work area 14 is switched to another terminal number or list display, Then, it can be operated in the operation key of the main operation area 12. In addition, If the cash storage payment machine 209 of the terminal number of the work area i 4 is further advanced to the substitute operation or the station induction, the operation can be performed by operating the operation key of the sub operation area 13. Returning to Fig. 2, the automatic transaction device monitoring unit 2〇2 is in the customer status screen 20. Automaton selection key i 2 (1 is selected operation (step 40 8), And whether the operator operation key 13b is selected (step 412), And whether the counter induction key 13c is operated (step 414), And whether the in-store status button 12b is selected for operation (step 415), - Whether the watch key 12c is selected (step 418), And return key 13& Whether the operation is selected (step 420). 201032170 In step 408, Other automaton selection keys 12d are selected to operate, Then switch the content of the work area 14 (step 4 1 0) ^ In addition, In step 412, The pedestrian operation key 13b is selected to operate, The automatic transaction device monitoring unit 202 generates the substitute operation screen 30 shown in Fig. 6, And output to the driver terminal 1 (step 413). In Figure 6, The substitute operation screen 30 is provided with a strip-shaped customer information area 31 at the uppermost portion of the work area 14. φ operation guiding area 32 and procedure input area 33 are disposed above and below the lower portion, A cancel button 34 and an execution button 35 are provided at the lowermost portion. The customer information area 31 is divided by left and right. The terminal number and the customer's customer information are displayed on one side. The sales information of the CIF number and the corresponding customer is displayed on the other side. on the other hand, In the procedure input area 33, the input content of the transaction screen in the customer's operation using the terminal number 〇1 is displayed. The guidance for the operator corresponding to the input content is displayed to the operation guide area 32 each time. φ is entered in the procedure area 33 shown in Fig. 6, Indicates the status of the input screen for which the content is transferred. In this embodiment, In all the items that should be entered in the entry field 33, And when individual input is made, Display the drop-down menu or input window in an overlapping display. The necessary input can be made. In this embodiment, The touch panel display device 3 has a small relationship, The input job can be performed by touching the screen with a pen. In addition, The return to the customer status screen 20 can be returned. In this embodiment, Procedure input area 33 - complete the input, Processing can be performed by pressing the execution key 35. Here, In this embodiment, Although -19-201032170, the execution key 35 is set to the substitute operation screen 30, But in order to alleviate the uneasiness of customers, It is also possible to confirm the input after the cash storage payment machine 209, The customer executes the cash storage payment machine 209. In addition, Similarly, It is also possible to cause the substitute input contents of the outlet terminal 1 to be immediately reflected on the display screen of the cash storage payment machine 209. The payment processing machine 209 is stored in cash to perform the final execution processing. Go back to Figure 2, In step 414, Counter induction key 13c - when selected, The automatic transaction device monitoring unit 202 generates the counter induction screen 40 shown in Figs. 7 and 8 . And output to the driver terminal 1 (step 4 15). In Figure 7, The counter guidance screen 40 is the same screen content as the substitute operation screen 30 except that the display content of the procedure input area 44 is different from the procedure input area 33 of the substitute operation screen 30. The reservation content of the transaction terminal 20 04 corresponding to the "transaction" of the terminal number 〇1 currently selected in the procedure input area 44' is graphically displayed. In addition, In other cases where the transaction terminal 204 is also possible, Can choose not to specify the cabinet © Taiwan to choose an appointment. In the example of Figure 7, In the procedure input area 44, there are three column counters as the most suitable window transaction terminal 2 04, A selection key 44a for selecting a window transaction terminal 204 other than this is displayed. In the 3 windows of the column counter, When the selection button 44b for which it is selected is displayed, The individual selection conditions are shown graphically. For example, I know that there are 3 windows in the column counter. 2 waiting chairs, Now 2 windows are in use (represented by a black circle). Therefore, it is known that the wait is now "〇". Line -20- 201032170 By selecting window A, It is possible to make a reservation for the customer without waiting. In the counter induction screen 40, When the selection button 44 or the selection button 44b is selected, The automatic transaction device monitoring unit 202 outputs the counter induction screen 50 for inputting the reception information of Fig. 8 to the driver terminal device 1. This counter guidance screen 50 changes the procedure input area 44 of the counter guidance screen 40 to the information input area 51. The other display contents are the same as the counter attraction screen 40. φ has a comment input field 51a in the receiving information input area 51, By selecting the input button next to it, The comment can be entered by overlapping the unillustrated window with the input key. This comment input field 51a is provided with an execution key 51b, Cancel button 51c, By pressing the execute button 51b, The content of the comment input field 51a will be recorded. This record can be confirmed at the reserved window transaction terminal 204. Go back to Figure 2, In step 416, In-store status button 12b—when selected, The automatic transaction device monitoring unit 202 generates the store # internal status screen 60 shown in Fig. 9 and outputs it to the driver terminal device 1 (step 416). In Figure 9, The in-store status screen 60 is a case where the operation guidance area 32 and the procedure input area 44 of the counter guidance screen 40 of Fig. 7 are changed to the status confirmation area 61. The other is the same as the counter induction screen 40. In the status confirmation area 61, The utilization status in the store 200 is graphically displayed. E.g, In this embodiment, The utilization status of the counters and flexible counters of the window transaction terminal 204 is displayed. In this example, It is also the same as the selection key 44b of Fig. 7, By selecting the operation selection key 61a, 61b, The counter of the selected operation can be reserved. -21 - 201032170 Back to Figure 2, In step 418, When the list key 12c is operated, The automatic transaction device monitoring unit 202 moves it to step 404. When the key 12c is not operated, Monitoring whether the return key 13a is selected (step 420), The return key 13a is selected, Return to the previous operation (step 421), If not selected, Move to step 406. In addition, In the above description, Although an example of monitoring a plurality of automatic transaction devices by one terminal terminal 1 is explained, However, it is not limited to this. E.g, Set the main driver terminal 1 and the secondary driver terminal, In the case where the main attendant terminal unit 1 displays the substitute operation screen 30 or the counter induction screen 50 in correspondence with the customer, Or alerting to the situation of being displayed in plural, etc. It is also possible to operate the sub-terminal terminal 1. and then, Set the help button on the driver terminal 1 The automatic transaction device monitoring unit 202 - when receiving the help signal from the driver terminal device 1, Sending an action signal to the other mobile terminal 1 registered in the staff terminal 214. Or send a signal indicating this help status. in this way, Regarding the automated trading system of this embodiment, A central system that integrates self-operating trading devices. And a business store system with a plurality of automatic transaction devices is connected via a network. Through the aforementioned automatic trading device, an automatic trading system for various automatic transactions is performed. The above-mentioned automatic transaction device provided in the store; And obtaining updated information with the aforementioned central system, An automatic transaction device monitoring unit that generates a monitoring screen of the transaction status of the automatic transaction device; And a terminal that can obtain the aforementioned monitoring screen and display it, The aforementioned automatic transaction device monitoring unit, The system has: Corresponding to the aforementioned automatic transaction device, The terminal device to be set up is responsible for the database of the set terminal. -22- 201032170 The terminal device is configured to obtain a monitoring screen for the automatic transaction device to which the terminal is responsible for the database. In addition, regarding the automatic trading system of other embodiments, A central system that integrates automated trading devices. And a business store system having a plurality of automatic transaction devices is connected via a network. Automated trading system for various automatic transactions through the aforementioned automatic trading device. To have: The aforementioned automatic trading device installed in the business store; And an automatic transaction device monitoring unit that obtains φ update data with the aforementioned central system; And a terminal device that acquires specific update data from the automatic transaction device monitoring unit and generates a monitoring screen. The automatic transaction device monitoring unit described above, The system has: Corresponding to the automatic trading device, The terminal is responsible for setting up the terminal to bear the database. The aforementioned terminal, The acquisition of the monitoring screen is performed on the update data of the automatic transaction device to which the terminal is responsible for the distribution of the database. In this case, Automatic trading device monitoring department, It is a reservation management database with other automatic trading devices. It is possible to accept reservations from other automatic transaction devices via the aforementioned monitoring screen. In addition, The aforementioned monitoring screen, For a number of automated trading devices, The current transaction status and elapsed time are displayed in a list. This allows the monitoring surface to be moved to the detailed screen of a particular automated trading device. In addition, The detailed screen also includes a substitute input screen for performing the substitute input of the designated automatic transaction apparatus. BRIEF DESCRIPTION OF THE DRAWINGS Fig. 1 is a system configuration diagram of a financial institution system in which an automatic transaction support system according to the present invention is introduced. -23- 201032170 Fig. 2 is a flow chart showing the operation of the automatic transaction device monitoring unit. Fig. 3 is a diagram showing the composition of a database stored in the monitoring unit of the automatic transaction apparatus. Fig. 4 is a screen transition diagram displayed on the driver terminal. Fig. 5 is a screen transition diagram shown on the driver terminal. Fig. 6 is a screen transition diagram displayed on the driver terminal. Fig. 7 is a screen transition diagram displayed on the driver terminal. Fig. 8 is a screen transition diagram shown on the driver terminal. Fig. 9 is a screen transition diagram displayed on the driver terminal. [Main component symbol description] 1 : Driver Terminal 2 : Frame 3: With touch panel display device 4 : Cross key 5 : Power button 10: - The display shows no picture 1 1 : Title area 1 2 : Main operating area 12a: Advance acceptance button 12b: In-store status button 1 2 c : - watch key 12d: Automaton selection button 1 3 : Sub-operation area -24 - 201032170 13a : Back button 13b : Walker operation button 13c: Counter induction button 1 4 : Work area 14a : Display selection button 14b: Pick button 20 : Customer status screen φ 3 0 : Substitute operation screen 31 : Customer Information Area 32 : Operating boot area 33: Procedure input area 3 4 : Cancel button 3 5 : Execution key 40: Counter induction screen 44 : Procedure input area # 44a ··Selection key 44b : Selection button 50 : Counter induction screen 51 : Take over the information input area 5 1 a : Comment input field 5 1 b : Execution key 5 1 c : Cancel button 60 : In-store condition screen 6 1 : Status Confirmation Area -25- 201032170 61a, 61b: Selection key 1 0 0 : Center 1 1 〇 : Integrated channel server 111: Automatic Transaction Management Server 1 12 : Store AP server 1 1 3 : Come to the store management server 1 1 4 : Product Information Server 1 1 5 : Walker Management Server 116: Customer Information Management Server 120: Customer Management Server 1 3 0 : New product server 140 : Computing system host 150: HUB server 200: Business store 201 : Store server 202 : Automatic transaction device monitoring unit 203: Trading terminal behind the window 2 04: Window trading terminal 2 0 5 : Consultation form terminal 206: Information Form Terminal 2 0 7 : Consultation terminal 208: Receiving terminal 209 : Cash storage payment machine 210: Shop Communication System -26- 201032170 2 12: 213 : 2 14: 215: 216 : 220 : 300 : 350: 360: 370: ID card Portable terminal terminal Operator terminal responsibility database Reservation management database Image database Shop network Network Special center Consultation management server Consultant terminal
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