KR20060008796A - System for processing waiting coupon - Google Patents

Abstract

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention generally relates to a waiting table, and more particularly, to a waiting table processing system for assigning and processing a waiting number differentially using work selection information or customer information input by a customer.

The wait table processing system according to the present invention includes a bank server including a customer information database storing customer information, a wait table issuer for assigning and processing a wait number according to a customer's work selection or input customer information, and issued by a wait table issuer. Teller terminal that processes the customer's business in order of the waiting number and the waiting number issued by the waiting table issuer, and receives the next waiting number from the waiting table issuer when the customer's business is processed, It is configured to include an administrator terminal for managing the overall machine and the teller terminal.

The waiting table processing system according to the present invention has an effect of providing a better service to excellent customers who frequently visit the workplace by assigning and processing the waiting number according to the customer's work selection and customer grade.

Waiting list, waiting table, bank, teller, teller

Description

System for processing waiting coupon}

1 is a block diagram schematically illustrating a waiting table processing system according to an exemplary embodiment of the present invention.

FIG. 2 is a block diagram illustrating in more detail the waiting table issuer of the waiting table processing system of FIG. 1.

3 is a block diagram illustrating in more detail the teller terminal of the waiting table processing system according to FIG. 1.

4 is a block diagram illustrating in more detail the manager terminal of the waiting table processing system according to FIG. 1.

FIG. 5 is a block diagram illustrating in detail the additional information terminal of the waiting table processing system according to FIG. 1.

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention generally relates to a waiting table, and more particularly, to a waiting table processing system for assigning and processing a waiting number differentially using work selection information or customer information input by a customer.

For example, where many customers, such as banks, government offices, and hospitals, give customers a waiting number and receive services in order of waiting number. Therefore, the waiting customers can predict the expected time when they will be able to receive the service through the waiting number assigned to them, and can do a separate work without losing the waiting status until the waiting number is called. You can afford to have that.

Banks are the places where the air ticket using the air number mentioned above is most actively used. Banks are primarily dedicated to online counters for general financial affairs, such as depositing or paying deposits, counseling counters for loan counseling, foreign exchange, card services, incident reporting and handling, and VIP customers for bank VIP customers. It consists of a window.

On-line counters and counseling counters, except for VIP customer-only counters, each have a separate waiting table issuing machine, and the installed waiting table issuing machine only prints and publishes the waiting number. Therefore, there is an inconvenience of having to install a waiting ticket machine for each of the subdivided tasks as the services provided to customers are diversified.

In addition, the teller of the window does not know the customer information and the desired service information until the customer visits to present a waiting table and request the desired service, there is a disadvantage that can not provide a variety of convenience to the customer.

The present invention was devised to solve such a problem, and an object thereof is to provide a waiting table processing system capable of issuing and processing a waiting number differentially according to a customer's work selection or customer information.                         

Furthermore, it provides a waiting table processing system for issuing and processing a waiting table at a window where a teller with the lowest waiting number among the tellers in charge of a given task is selected according to a customer's work selection.

Furthermore, the air ticket is issued differently according to the grade of the inputted customer information, and in the case of a high grade customer, the air ticket processing system can be preferentially provided.

Further, it is to provide a waiting table processing system that allows the teller to check in real time the customer visiting status.

Furthermore, the present invention provides a waiting table processing system capable of retrieving a visit state of a customer who wants to inquire from a teller terminal.

Furthermore, the present invention provides a waiting table processing system that can reassign a waiting customer assigned to him to a teller terminal at another window.

Furthermore, the present invention provides a waiting table processing system that allows a manager to check at a glance the current business processing status of a plurality of teller terminals.

Furthermore, it provides a waiting table processing system that can easily check the visits of VIP customers and registered customers in the bank.

Furthermore, the present invention provides a waiting table processing system that can provide waiting customers with waiting conditions and additional information for each window.

The waiting table processing system according to an aspect of the present invention for achieving the above object is a bank server for storing customer information including customer-specific financial information, and a waiting table for issuing and processing a waiting table printed with a waiting number at the request of the customer A teller terminal, a turntable that displays the wait number issued by the waitlist machine, a teller terminal that provides services to customers according to the waitlist number according to the waitlist issued by the waitlist machine, and an administrator who manages the waitlister and the overall teller terminal It is configured to include a terminal.

A customer visits a bank to receive financial services and requests for issuance of a ticket, for example, through a ticket machine provided at the entrance of the bank or at the center of a waiting seat in the bank. The waiting machine is provided with a display means such as an LCD, and the display means displays a business menu provided by a bank. The user selects and inputs his / her desired service from the task menu outputted on the display means. The waitlist machine receives task selection information from the customer and requests entry of the customer information.

Customer information can be entered by passing or inserting a card issued by a bank into a card slot provided in a ticket machine or by entering a social security number if the card is not possessed. When the customer enters the customer information, the waiting machine issues the customer information through the bank server. Atmospheric ticket issuing machine issues and issues a waiting number differentially according to the grade of customer information verified through the bank server.

The customer is increased in turn during the waiting period, and when the displayed waiting number reaches his / her number, the customer can visit the counter and receive the desired financial service. When the service is completed, the teller at the counter sends a call to the waiting ticket machine through the teller terminal. The waiting table issuer receives the call request of the next waiting number and transmits the next waiting number assigned to the corresponding teller terminal, and the teller terminal receives the waiting number and outputs the waiting number.

According to another aspect of the present invention, the waiting table processing system may check the visitor in real time when the visitor visits the designated customer assigned to each teller. When a customer visits the bank and enters his or her customer information into the ticket machine, the ticket machine detects if a teller dedicated to the customer is assigned, and if the designated teller exists, the teller terminal at the teller's window is located. Notify you of your visit.

A wait table processing system according to another aspect of the present invention provides a list of waiters assigned to each teller terminal. When the teller requests the waiting machine for inquiry of the waiting list through its terminal, that is, the teller terminal of the counter, the waiting machine issues the wait including the waiting number, waiting number, waiting name, and rating information assigned to the corresponding terminal. The information is sent and the teller terminal receives the information and provides the list to the teller.

The waiting table processing system according to another aspect of the present invention can confirm the presence or absence of a visit by a designated customer through the teller terminal. The waiting table machine receives the customer information of the customer who wants to inquire from the teller terminal, searches whether the customer information of the customer exists in the waiting information database, and transmits the search result to the teller terminal. Therefore, the teller can check the visitor's presence through his terminal, that is, the teller terminal.

The waiting table processing system according to another aspect of the present invention may reassign waiting customers assigned to the corresponding window to another window when the teller fails to provide the financial service at the window for the same reason as the teller leaves the seat. When the teller terminal transmits the wait number assigned to the teller and the selection information of the teller terminal to be reassigned to the wait table issuer, the wait table issuer updates the wait number assigned to the corresponding terminal to the wait number of the selected teller terminal.

The waiting table processing system according to another aspect of the present invention, the administrator can check at a glance the current business processing status of a plurality of teller terminal in the teller computer according to the number of the teller terminal according to the number of the teller terminal, the task, whether work is available, the service Provides job status information including customer name and grade, and remaining waits. Each teller terminal transmits its work processing status information to the manager terminal, and the manager terminal receives the information and provides it as a list.

The waiting table issuer of the waiting table processing system according to another aspect of the present invention confirms a visit of a VIP customer and notifies the manager terminal. When the VIP customer visits the bank and enters customer information into the waiting machine, the waiting machine issues a notification to the manager terminal that the VIP customer has visited, and informs the VIP customer to move to the exclusive customer counter.

The waiting table processing system according to another aspect of the present invention may provide waiting statuses and additional information to waiting customers. The waiter mainly waits in the waiting room and when his waiting number is called, he / she moves to the counter and receives the desired service. The waiting table processing system includes an additional information terminal including an additional information database for storing the waiting order and additional information of the waiting number assigned to the customer by the waiting table issuer, and an additional information display unit for displaying additional information read out from the additional information database. Provides additional information such as air condition information and advertisements, product / service guides, and news for each window.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily understand and reproduce the present invention.

1 is a block diagram schematically illustrating a waiting table processing system according to an exemplary embodiment of the present invention. As shown, the waiting table processing system according to the present invention comprises a bank server 10, a waiting table issuing machine 20, a turn number 30, a teller terminal 40, the manager terminal 50 do.

The bank server 10 includes a customer information database of customer information of all customers who have opened an account in the bank, and the customer information database includes, for example, customer information for which a waiting table is issued and service contents processed for the customer. The stored transaction can be managed whether the customer's transaction withdrawal, transfer or loan. Customers can be identified by issued queues so that they can be effectively interfaced with a management system that resides separately therein. The manager may view or output the customer management information stored in the manager terminal 50.

The rating information of the corresponding customer according to the customer information transmitted from the waiting table issuer 20 is inquired and transmitted to the waiting table issuer 20. The bank server 10 receives the customer information from the teller terminal 40 or the manager terminal 50, inquires the financial information of the corresponding customer, and transmits it to the corresponding terminal. In addition, according to the customer's service request from the teller terminal 40 and the manager terminal 50, for example, by receiving and updating the financial information of the customer updated through the deposit and payment and transfer of funds.

When the waiting table issuer 20 presses a predetermined button on a keypad installed on the front of the waiting table issuer 20 or a predetermined position of a touch panel that simultaneously performs key input and display, the visited customer presses a predetermined position. 20 receives task selection information and requests entry of customer information. Customer information can be input by inserting a smart card or magnetic card, for example, issued by a bank, in the card slot provided in the waiting machine 20 when the customer is registered in the bank. In addition, the customer information can be read from a contactless smart card or a portable terminal equipped with an RF, Bluetooth, and infrared communication module through a contactless card reader. In addition, when the customer does not have a card or is a first-time customer, it may be replaced by personal identification information such as a social security number.

The waiting table issuer 20 assigns the waiting number of the teller terminal 40 in charge of the corresponding task according to the task selection information and the customer information input by the customer, and outputs the waiting table printed with the corresponding waiting number. In addition, the waiting table issuer 20 receives a work processing signal transmitted from the teller terminal 40 and transmits the next waiting number assigned to the teller terminal 40. The turn number 30 is composed of elements such as LED, Seven Segment, LCD, and displays the standby number output from the teller terminal 40.

The teller terminal 40 is composed of a computer such as a terminal terminal connected to the bank server 10 by a network. The teller terminal 40 receives the waiting table outputted through the turn number 30 and services the work requested by the customer visiting the window. When the work processing of the customer is completed, the teller terminal 40 outputs the work processing signal to the waiting table issuer 20. Ask for the next waiting number assigned to you. The waiting table issuer 20 receives a business process signal and outputs the next waiting number assigned to the corresponding teller terminal 40, and the teller terminal 40 receives the displayed turn number on the turner 30.

The manager terminal 50 is, for example, a terminal assigned to an administrator such as a branch manager of a bank branch or a manager in charge of supervising each window, and the teller terminal 40 provided at the bank server 10 and the counter. A networked computer. The manager terminal 50 includes, for example, a teller name according to the number of the teller terminal 40, a task, availability, a customer name and grade in service, and a remaining waiting number from the teller terminals 40. Receive job processing status information and provide it to the manager as a list. In addition, the status of the VIP customer visiting the bank is received from the waiting ticket machine 20 to provide to the manager.

FIG. 2 is a block diagram illustrating in more detail the waiting table issuer of the waiting table processing system of FIG. 1. As illustrated, the waiting table issuer 20 may include a display unit 110 for displaying a task selection menu and an operation state of the machine, an input unit 120 for receiving task selection information and customer information, and a magnetic passbook and a smart card or a mobile terminal. Card reader unit 130 for receiving customer information from the customer, a standby table printing unit 140 to print the output of the waiting number, the standby customer database 151 for storing the customer information for each waiting number, and the teller terminal 40 A memory 150 including a teller information database 152 for storing teller information including the teller number, the latest call number, the wait number assigned to the teller terminal 40, and the remaining wait arguments; Receives the work selection information input from the input unit 120, outputs a message requesting the input of the customer information through the display unit 110, according to the grade of the customer information input from the customer The standby number allocating unit 161 which allocates and processes the waiting number differentially to the teller terminal 40 in charge of the corresponding work, and the next waiting number assigned to the corresponding terminal when receiving the waiting number call signal from the teller terminal 40. A customer list system for reading a customer list according to the waiting number assigned to each of the teller terminals 40 and transmitting the wait list provider 162 to the corresponding teller terminal 40. It includes a control unit 160 including a study 163, a bank server 10 connected to the network, the manager terminal 50, the communication unit 170 for transmitting and receiving data with the teller terminal 40.

The display unit 110 and the input unit 120 may have a known configuration. The display unit 110 is formed on the front surface of the waiting table issuing machine 20, and is composed of a display device such as, for example, a liquid crystal display, and displays an operation state of the task selection menu and the waiting table issuing machine 20 from a customer. The input unit 120 is installed on one of the top, bottom, left, and right sides of the display unit 110, and is displayed on the menu selection information or the display unit 110 displayed on the display unit 110, such as a keypad composed of a plurality of numeric keys and function keys. In response to the customer information input request, a signal corresponding to a key pressed by the customer is output to the controller 160.

It is preferable that the display unit 110 and the input unit 120 according to the present invention physically consist of one LCD touch panel. The LCD touch panel densely installs a sensor string responding to pressure on the surface of the LCD monitor in the form of a lattice to transmit a position where pressure is applied to the screen to the controller 160. Another method is to charge the charge on the surface of the LCD monitor, install sensors around it, and then detect the loss of charge at the time of contact so as to determine where the contact is made. And detecting the location of the touch by detecting the blockage of infrared light at the time of contact. All of the touched position is detected and transmitted to the controller 160 to perform an input function.

The card reader unit 130 may use any one or both of the contact card slot 131 and the contactless card reader 132. The contact card slot 131 is inserted or passed through the magnetic card or IC card to load the customer information stored in the magnetic film or thin film provided in the card is transmitted to the controller 160.

The contactless card reader 132 wirelessly loads financial information stored in a personal terminal including a contactless card or a mobile communication terminal or a personal digital assistant (PDA) that stores customer information within a predetermined distance and controls the controller 160. To send. The contactless card reader 132 may include any one or all of an RF, Bluetooth, and IR transceiver module. Since the above-described information regarding the contact card slot 131 or the contactless card reader 132 is a well-known technology, a detailed description thereof will be omitted.

The waiting table printing unit 140 is a small printer, and prints the waiting number assigned by the customer on the waiting table and outputs the waiting table. In addition, the waiting table printing unit 140 may add not only the waiting number output from the waiting number allocating unit 161 but also related to the waiting number such as a customer name, a window number, and a teller name of the window that has been assigned the corresponding waiting number for the convenience of the customer. It is preferable to print and output the information together.

The memory 150 stores a driving program for controlling the overall waiting table issuer 20, a waiting customer database 151 for storing customer information for each waiting number, a teller number for each teller terminal 40, and a recent call number. And a teller information database 152 for storing teller information including a wait number assigned to the teller terminal 40 and a remaining wait argument. The standby customer database of the memory 150 and the teller information database 152 are controlled by the controller 160.

The controller 160 reads and drives the driving program stored in the memory 150 when the standby table issuer 20 is powered on to control the overall issuer, the standby number assigning unit 161, the standby number providing unit 162, The customer list providing unit 163 is included. When a customer visits a bank and selects and inputs a desired task through the input unit 120 provided in the waiting ticket machine 20, the waiting number assigning unit 161, for example, inserts a card / book which is held by the customer. Please enter your social security number. "

When the card or bankbook held by the customer is inserted into the card reader 130 provided in the waiting ticket machine 20, the card reader 130 reads the customer information from the inserted card or bankbook and assigns the waiting number assignment unit ( 161). Waiting number assignment unit 161 receives the customer information and transmits to the bank server 10 to look up the rating of the customer, assigning the waiting number according to the job selection information and the inquiry grade, waiting table printing unit 140 Print the waiting table through.

For example, if the task selected by the customer is a general online service such as a deposit or withdrawal of funds, and the customer class is a general grade, the waiting table issuer is assigned to the teller terminal with the lowest waiting number at the window in charge of the online service. Allocate the waiting number of 40) and print the waiting table. In addition, when the customer selects a counseling service such as loan counseling, foreign exchange, and credit card services, and the customer grade is a general grade, the waiting table issuing unit of the teller terminal 40 assigned the lowest waiting number at the window in charge of the counseling service. Assign a wait number and print the wait table.

If the customer grade inquired through the customer information entered into the waiting machine (20) is a VIP customer, the VIP-only waiting table is output and, for example, "VIP-only window processing, or go to the online window, we will process first. Print a guidance message such as. " The customer list providing unit 163 reads a customer list according to the waiting number assigned to each of the teller terminals 40 from the waiting customer database 151 and outputs the list to the corresponding teller terminal 40. Provides a list of customers by waiting number assigned to.

According to an additional aspect of the present invention, the control unit 160 of the waiting table issuer 20 according to the present invention reads and provides designated customer information assigned to each teller from the teller information database 152, and corresponds to a designated customer visit. It further includes a designated teller processor 167 to notify the teller terminal 40. When the teller establishes a connection with the waiting table issuer through its terminal, the designated teller processing unit 167 of the wait table issuer 20 reads out the designated customer information assigned to the teller from the teller information database 167 to determine the corresponding teller terminal ( 40). In addition, the designated teller processing unit 167 when the customer visits the bank and enters his customer information into the waiting machine 20, if the teller dedicated to the customer is designated, if the designated teller exists the teller The teller terminal 40 of the window where the customer is located is notified of the visit. The waiting number assigning unit 161 of the waiting table issuer 20 allocates and outputs the waiting table of the teller terminal in which the designated teller is located by using the designated customer information retrieved by the designated teller processor 167.

According to an additional aspect of the present invention, the waiting number allocating unit 161 of the waiting table issuer 20 according to the present invention is configured to provide an online window to which the least waiting person is assigned without requesting input of customer information when the customer selects a menu for treating the elderly. The waiter of the teller terminal 40 is assigned and processed. In addition, when the accident report and processing menu is selected, the waiting number of the teller terminal 40 of the counseling counter assigned the least waiter is assigned to the processing.

According to a further aspect of the present invention, the memory 150 of the waiting table issuer 20 according to the present invention further includes an excellent customer database 153 for storing whether or not to visit the bank by VIP customer information, the controller 160 is an input unit ( Receiving the customer information output from the 120) retrieves the VIP customer information matching the input customer information in the excellent customer database 153, and if there is a matching customer information sent to the manager terminal 50 that the VIP customer visited The VIP customer search unit 164 further stores visit information of the VIP customer in the excellent customer database 153.

For example, the VIP customer search unit 164 searches whether the customer information that matches the customer information input to the waiting table issuer 20 exists in the excellent customer database 153. If the entered customer information exists in the excellent customer database 153, a VIP-only waiting table is output and, for example, a guidance message such as "We will process it at the VIP-only window or go to the online window." The manager terminal 50 notifies that the VIP customer has visited the bank.

In addition, the VIP customer search unit 164 receives the corresponding customer information and reads the visit information of the VIP head according to the VIP customer information from the excellent customer database 153 and transmits it to the manager terminal 50. Therefore, the manager can easily know whether the VIP customer visits the bank through the manager terminal 50 through the inquiry.

According to a further aspect of the present invention, the control unit 160 of the waiting table issuer 20 according to the present invention receives the customer information output from the teller terminal 40 to search whether the corresponding customer information exists in the waiting customer database 151. The visitor search unit 165 further transmits the search result to the teller terminal 40.

When the teller transmits the customer information of the customer to the waiting ticket machine 20 to check whether the interested customer or the customer who reserved the visit visits the bank, the visitor searcher 165 of the waiting ticket machine 20 sends the waiting customer database. In step 151, if there is a customer matching the corresponding customer information, if the customer exists, the teller terminal 40 informs that the customer has visited.

According to a further aspect of the present invention, the control unit 160 of the waiting table issuer 20 according to the present invention receives the teller reassignment request information from the teller terminal 40 to change the wait number assigned to the teller terminal 40. The apparatus further includes a standby number updating unit 166 which is reassigned to the teller terminal 40. If the teller of the window where the waiting customer is assigned cannot handle the window work due to a change of seat at the window, the teller terminal 40 selects the waiting number assigned to the teller and the teller terminal 40 to be reassigned. The teller reallocation request signal including the information is output to the waiting number updater 166. The waiting number updating unit 166 receives the request signal and allocates the waiting number to the waiting number of the teller terminal 40 to be reassigned.

3 is a block diagram illustrating in more detail the teller terminal of the waiting table processing system according to FIG. 1. As shown, the teller terminal 40 according to the present invention is installed in the window where the teller works and processes the customer's financial business according to the waiting number output by the turn number 30 installed in the window, and the ticket issuer ( The teller information collecting unit 210 for receiving and outputting the teller information of the corresponding teller terminal 40 outputted from 20) and calling the wait number of the next sequence to the wait table issuer 20 during the processing of the customer, A waiting number calling unit 220 for outputting a waiting number to the turn number 30, and a waiting customer list output unit 230 for providing a list of customers received from the customer list providing unit 163 of the waiting table issuer 20; In response to the request of the manager terminal 50, the status information providing unit 240 for providing the status information of the teller terminal 40 to the manager terminal 50, the bank server 10 connected to the network, the manager terminal ( 50) and send the data And a communication unit 2800 to.

When the teller information collecting unit 210 drives the teller program mounted on the teller terminal 40, the teller collecting unit of the teller terminal 40 is an air ticket issuer 20 to identify the terminal, for example, IP. The teller information request signal including the information is transmitted. The waiting table issuer 20 receives the identification information of the corresponding teller terminal 40, reads the corresponding teller information from the teller information database 152, and transmits it to the teller terminal 40, and the teller terminal 40 receives it. To print.

Waiting number calling unit 220 is completed by the operation command, such as pressing a key or a button provided separately from the terminal of the terminal when the processing of the customer assigned to the waiting number displayed on the turn number 30 is completed The waiting number call unit 162 of the waiting table issuer 20 transmits the next waiting number call signal. The waiting number providing unit 162 of the waiting table issuing unit reads the waiting number assigned to the teller terminal 40 from the teller information database 152 and transmits the waiting number to the teller terminal 40. The waiting number calling unit 220 receives the next waiting number and displays the order number 30 to call the next waiting customer.

The waiting customer list output unit 230 receives and outputs a customer list for each waiting number assigned to the teller terminal 40 from the customer list providing unit 163 of the waiting table issuer 20. The status information providing unit 240 manages the status information including the number of the teller terminal 40, the teller's name, the duties, the availability of the service, the customer's name in service, the customer's rating information, and the waiting number. It is transmitted in real time or every predetermined period. In addition, it receives the status information update request from the manager terminal 50 and transmits the updated status information of the teller terminal 40.

According to an additional aspect of the present invention, the teller terminal 40 according to the present invention receives a list of customers dedicated to the teller from the designated teller processor 167 and provides the teller to the teller, or the designated teller processor of the waiting table issuer 20 ( And a designated customer display unit 280 for receiving notification of the designated customer visit from 167. When the teller establishes a connection with the waiting table issuer 20 through its terminal, that is, the teller terminal 40, the designated customer display unit 280 receives the designated customer information transmitted from the designated teller processor 167 and provides the list. do. In addition, the designated customer display unit 280 is notified of the visit of the designated customer transmitted from the designated teller processing unit 167 of the waiting table issuer 20 and displayed to the user. When the customer visits the bank and enters his / her customer information into the waiting machine 20, the designated teller processing unit 167 searches for a designated teller dedicated to the customer, and if the designated teller exists, the window where the teller is located. The teller terminal 40 of the notification that the customer visited. The designated customer display unit 280 of the teller terminal 40 receives the notification signal and displays to the user that the designated customer has visited.

According to a further aspect of the present invention, the teller terminal 40 according to the present invention transmits the customer information to be visited to the visitor search unit 165, the presence or absence of visits of the customer provided from the visitor search unit 165 It further includes a visitor inquiry unit 250 for outputting. When the teller inputs customer information to check whether the interested customer or the customer who reserved the visit visits the bank, the visitor inquiry unit 250 of the teller terminal 40 may visit the visitor search unit 165 of the waiting machine 20. Send the customer information. The visitor searcher 165 receives the customer information and searches the waiting customer database 151 for the presence of a customer that matches the customer information, and if the customer exists, the visitor visits the teller terminal 40. Notify. The visitor inquiry unit 250 may be notified and output the notification, so that the teller can easily find out whether the bank visits of the interested customers and the visiting reservation customers are made through the teller terminal 40.

According to a further aspect of the present invention, the teller terminal 40 according to the present invention transmits the reassignment request signal to the wait table issuer 20 from the wait number assigned to the teller terminal 40 to the other teller terminal 40. The waiting number update request unit 260 is further included. If the teller of the window to which the waiting customer is assigned is unable to process the window business due to a change of seat at the window, the waiting number and the selection information of the teller terminal 40 to be reassigned are input. The wait number update request unit 260 outputs a teller reassignment request signal including a wait number and selection information of the teller terminal 40 to be reassigned to the wait number updater 166 of the wait table issuer 20. The waiting number updating unit 166 receives the request signal and allocates the waiting number to the waiting number of the teller terminal 40 to be reassigned.

According to a further aspect of the present invention, the teller terminal 40 according to the present invention sets the service level of the customer visiting the window in which the teller terminal 40 is installed to update the customer information database of the bank server 10 The setting unit 270 is further included. For example, if a customer visits more than four times within two months and is provided with the same teller, the customer service setting unit 270 may be automatically assigned to the teller's window at a later bank visit. Register in the customer information database. Therefore, by assigning a dedicated teller and providing a service to customers who frequently use the bank, there is an advantage that can provide a better service.

4 is a block diagram illustrating in more detail the manager terminal of the waiting table processing system according to FIG. 1. As shown, the manager terminal 50 according to the present invention is a status information collector 310 for receiving or collecting work status information from the teller terminal 40 and outputting the list as a list, VIP customer of the waiting table issuer 20 A VIP customer visit notification unit 320 that receives and outputs a VIP customer visit notification output from the search unit 164, and updates the grade of the customer stored in the customer information database of the bank server 10 or the waiting table issuer 20. The customer rating setting unit 330 is included.

The status information collecting unit 310 is provided at a plurality of windows from the status information providing unit 240 of the teller terminal 40 in service to the customer, the number of the teller terminal 40, the teller name, a responsible task, and whether work is possible. It receives a real-time or every predetermined period of status information including the name of the customer in service, the rating information of the customer in service, and the waiting number, and provides the list. In addition, when the administrator receives the status information update command, the status information providing unit 240 of each teller terminal 40 transmits a request for updating the status information, and is updated from the status information providing unit 240. Receive the information, update the list and print it out. Therefore, the manager has an advantage of grasping the overall situation of the bank at a glance through the status information of each teller terminal 40 provided by the manager terminal 50.

The VIP customer visit notifying unit 320 receives and outputs a visit notification of the VIP customer output from the VIP customer searching unit 164 of the waiting table issuer 20 to notify the manager of the visit of the VIP customer. When the customer information is input by the input unit 120 of the waiting table issuer 20, the VIP customer search unit 164 searches the VIP customer information that matches the input customer information in the excellent customer database 153. If there is VIP customer information that matches the customer information input from the excellent customer database 153, the VIP customer visits and transmits to the VIP customer visit notification unit 320 of the manager terminal 50. The VIP customer visit notifying unit 320 receives this and outputs it through a display means such as a monitor provided in the manager terminal 50.

The customer rating setting unit 330 updates the customer's rating by searching the transaction details of the customer in the customer information database of the bank server 10. The customer information database may manage whether the customer's transaction is deposit, withdrawal, transfer or loan. Customers can be identified by issued queues so that they can be effectively interfaced with administrator computers. The customer can be updated through the manager terminal 50 for each customer, such as raising the rating to the customer whose transaction with the bank increases. Therefore, it is possible to provide convenience to customers by raising their ratings and providing services accordingly.

According to a further aspect of the present invention, the manager terminal 50 according to the present invention transmits the excellent customer information that you want to inquire to the VIP customer search unit 164, the visit of the customer provided from the VIP customer search unit 164 It further includes a VIP customer inquiry unit 340 for outputting the presence.

When the VIP customer inquiry unit 340 enters VIP customer information, for example, to confirm the presence of a bank visit of a VIP customer who has reserved a visit, the VIP customer inquiry unit 340 of the manager terminal 50 is a waiting table. The VIP customer information of the issuer 20 is transmitted to the VIP customer information unit 164. The VIP customer search unit 164 receives the corresponding customer information, reads the VIP visit information according to the VIP customer information from the excellent customer database 153, and transmits the visited information to the VIP customer inquiry unit 340. Therefore, the manager can easily know whether the VIP customer visits the bank through the manager terminal 50 through the inquiry.

5 is a schematic block diagram of a waiting table processing system according to another embodiment of the present invention. As shown, the wait table processing system according to the present invention includes an additional information database 61 for storing the waiting order and additional information of the waiting number assigned to the customer by the waiting table issuer 20 in addition to the configuration described in FIG. An additional information terminal 60 including an additional information providing unit 62 for reading and outputting the additional information stored in the 61; and an additional information display unit for displaying the additional information output by the additional information providing unit 62; 70) more.

The additional information display unit 70 is implemented with, for example, a large PDP and a liquid crystal display. The additional information display unit 70 is mainly installed around the waiting person, and outputs additional information output by the additional information providing unit 62. The additional information providing unit 62 reads and outputs advertisements and product / service guide information from the additional information database 61 to waiting customers, thereby making full use of the waiting time freed by the waiting customers. You can provide news and information. In addition, of course, by displaying the waiting sequence for each window, the user can check his or her order number even from a remote place.

As described in detail above, the waiting table processing system according to the present invention has an effect of providing a better service to an excellent customer who frequently visits a workplace by assigning and processing a waiting number according to a customer's work selection and a customer grade.

In addition, it is possible to confirm and process the work information to be received by the customer in advance through the work selection information has the effect of reducing the service processing time.

In addition, according to the grade of the customer information entered by processing the waiting number differently or by assigning a separate dedicated window, VIP customers can be preferentially serviced, it has the effect of providing convenience to customers.

In addition, by entering the customer information through the teller terminal can query the presence or absence of the bank visit of the customer, the teller has the effect of providing the convenience of easily knowing the presence of the bank visit of the interested customers and visiting reservation customers.

In addition, the standby customer assigned to the teller can be reassigned to the teller terminal of another window, preventing the waiting customer from waiting until the start of work even if the teller of the window cannot handle the work. Has the effect.

In addition, the manager terminal is provided with a list of the current business process status of a plurality of teller terminals, the administrator has an effect that can accurately grasp the processing status for each window.

In addition, the VIP customer and the customer registered in the bank can easily check the fact that the customer's business information can be grasped in advance.

In addition, by providing the waiting situation and additional information for each waiting window for the customer, the customer can fully utilize the free waiting time, there is an advantage that the operator can be promoted.

The present invention has been described above with reference to preferred embodiments, but is not limited thereto, and is interpreted by the appended claims, which are intended to cover many modifications that will be apparent to those skilled in the art without departing from the scope of the present invention. Should be done.

Claims (17)

In the atmospheric table processing system, A bank server including a customer information database storing customer information; A waiting table issuer for assigning and processing a waiting number according to a customer's work selection or inputted customer information; A sequence number for displaying a waiting number issued by the waiting table issuer; A waiting number calling unit for calling the next waiting number to the waiting table issuing machine and outputting the received waiting number to the waiting number, a status information providing unit for providing status information of the teller terminal, and A teller terminal including a wait customer list output unit for providing a list of customers assigned to the teller terminal by the wait table issuer; A state information collecting unit which manages the waiting table processing system as a whole, receives work status information from the teller terminal, and outputs the list as a list; An administrator terminal; Atmospheric table processing system comprising a. The air ticket issuing machine of claim 1 wherein: A display unit which displays a task selection menu and an operating state of the machine; An input unit configured to input work selection information and customer information; A card reader unit for receiving customer information from a magnetic bankbook or a smart card or a mobile terminal; A waiting table printing unit which prints and outputs the waiting number; A standby customer database for storing customer information for each waiting number, a teller number for each identification information of the teller terminal, a recent call number, a waiting number assigned to the corresponding teller terminal, a remaining waiting number, and a dedicated customer information of the teller; A memory including a teller information database for storing teller information; Receives work selection information input from the input unit, outputs a message requesting input of customer information through the display unit, and differentiates the waiting number to the teller terminal in charge of the corresponding work according to the grade of the customer information input from the customer. A waiting number assignment unit for assigning and processing A waiting number providing unit for receiving a waiting number calling signal from the waiting number calling unit and transmitting the waiting number assigned to the corresponding terminal; A control unit including a customer list providing unit for reading a customer list according to the waiting number assigned to the teller terminal from the waiting customer database and outputting the customer list to the teller terminal; Atmospheric table processing system comprising a. The method of claim 2, wherein the control unit: A designated teller processing unit for reading and providing designated customer information assigned to each teller from the teller information database, and notifying a corresponding teller terminal when a designated customer visits; The waiting number assignment unit: Allocating a waiting table of a teller terminal in which the designated teller is located by using the designated customer information retrieved by the designated teller processor; Atmosphere treatment system characterized in that. 4. The task selection menu of claim 3 wherein the task selection menu is: Atmosphere processing system characterized by including the deposit and withdrawal of funds, consultation / new / card, foreign exchange, insurance, loans, various accident reports, senior citizens 5. The apparatus of claim 4, wherein the waiting number assignment unit: Assigning and processing the waiting number of the teller terminal of the online window to which the least waiter is assigned without requesting input of customer information when the task selection information input from the input unit is various accident reports or senior citizen's tasks; Atmosphere treatment system characterized in that. The method of claim 5, wherein the waiting table issuer is: Further comprising an excellent customer database that stores bank visits by VIP customer information; The control unit: Receiving the customer information output from the input unit retrieves the VIP customer information matching the input customer information in the excellent customer database, and if there is a matching customer information transmits that the VIP customer visited to the manager terminal, excellent customer We store visits of these VIP customers in our database. A VIP customer search unit for receiving VIP customer information from the manager terminal and searching for and outputting a visit of the VIP customer; Atmospheric table processing system characterized in that it further comprises. The method of claim 6, wherein the control unit: A visitor searcher configured to receive customer information output from the teller terminal, search whether the corresponding customer information exists in the waiting customer database, and transmit the search result to the teller terminal; Atmospheric table processing system characterized in that it further comprises. The method of claim 7, wherein the control unit: A waiting number updating unit for receiving the teller reassignment request information from the teller terminal and reassigning the waiting number assigned to the teller terminal to another teller terminal; Atmospheric table processing system characterized in that it further comprises. The device of claim 1 or 8, wherein the teller terminal comprises: A teller information collecting unit for receiving and outputting teller information of the teller terminal output from the waiting table issuer; A designated customer display unit which receives and outputs a list of customers dedicated to the teller from the designated teller processor or receives a designated customer visit from the designated customer processor; Atmospheric table processing system characterized in that it further comprises. The method of claim 9, wherein the status information is: Waiting table processing system comprising the number of the teller terminal, the teller name, the task, availability of the service, the name of the customer in service, the rating information of the customer in service, the waiting number. 11. The system of claim 10 wherein the teller terminal is: A visitor inquiry unit which transmits customer information to be queried to the visitor customer search unit and outputs the presence or absence of the visitor provided from the visitor customer search unit; Atmospheric table processing system characterized in that it further comprises. The method of claim 11, wherein the teller terminal is: A waiting number update request unit for transmitting a reassignment request signal to another waiting teller terminal from the waiting number assigned to the teller terminal; Atmospheric table processing system characterized in that it further comprises. 13. The system of claim 12 wherein the teller terminal is: A customer service setting unit for setting a service level of a customer visiting a window in which the teller terminal is installed and updating the customer information database of the bank server or the waiting machine; Atmospheric table processing system characterized in that it further comprises. The method of claim 1 or 13, wherein the manager terminal is: A VIP customer visit notification unit for receiving and outputting a VIP customer visit notification output from the VIP customer search unit of the waiting table machine; Atmospheric table processing system characterized in that it further comprises. 15. The system of claim 14, wherein the manager terminal is: A VIP customer inquiry unit which transmits excellent customer information desired to be inquired to the VIP customer search unit and outputs the visit status of the corresponding customer provided from the VIP customer search unit; Atmospheric table processing system characterized in that it further comprises. The process of claim 1 or 15, wherein the atmospheric table treatment system is: An additional information terminal including an additional information database for storing the waiting order and additional information of the waiting number assigned to the customer by the waiting table issuer, and an additional information providing unit for reading and outputting the additional information stored in the additional information database; An additional information display unit which displays additional information output by the additional information providing unit; Atmospheric table processing system characterized in that it further comprises. The method of claim 16, wherein the additional information is: Atmospheric status information for each window and the atmosphere table processing system characterized in that it includes any or all of the advertisement, product / service guidance, news.

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