JP2008242546A - Information processor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processor for easily grasping entire operations on a menu screen having operation buttons, distinguishing whether or not the operation buttons may be selectively operated in accordance with a display content, and reducing the confusion of operations. <P>SOLUTION: When a control device 229 displays a menu screen 400 provided with a plurality of selection buttons 410 on a display screen of an operation display unit 15 with a touch panel, it is determined whether or not each selection button 410 is selectable, displays in an active state in the case that a selection button 410A is selectable, displays in a non-active state in the case that a selection button 410B cannot be selected, executes operations assigned to the selection button 410A if the operation button 410A in the active state is selected to be operated through the touch panel, and displays a window 450 of an operation guidance on the display screen of the display unit 15 when the operation button 410B is selected. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention displays various operation buttons on a display screen, and operates one of these operation buttons via a cursor operation by a mouse operation or a touch operation on a touch panel, thereby assigning a function assigned to each operation button. The present invention relates to an information processing apparatus that executes.

  2. Description of the Related Art Conventionally, information processing apparatuses that display an operation button on a display screen of a display device and select a specific operation button to execute a function assigned to the operation button have been widely used. For example, in an automatic teller machine (hereinafter referred to as ATM), various operation screens along a transaction process are displayed on a display screen of a display device with a touch panel, and operation buttons provided on these operation screens are touch-operated. Transactions and operation instructions assigned to the operation buttons can be executed.

  FIG. 6 shows an example of a menu screen for selecting a transaction that is initially displayed at the ATM. In these menu screens 700, as shown in FIG. 6A, a plurality of operation buttons 710 assigned with a predetermined transaction such as a withdrawal button and a deposit button are displayed, and the user desires from these operation buttons 710. By selecting one operation button (transaction button) to which a transaction is assigned, the operation screen of the next process corresponding to the selected transaction button can be selected and displayed.

  However, these transactions may not be possible depending on the time zone, or may be divided into menus that can be traded for each ATM. In such a case, in the conventional ATM, a menu screen 700A shown in FIG. 6B in which operation buttons that cannot be traded are removed is prepared separately, or the operation buttons are not displayed, and the menu screen shown in FIG. 6C. It is necessary to devise such as separately preparing 700B.

  Also, in personal computers and the like in which a window system is introduced, there are known computers that have improved operability by displaying windows and cursors in an active / inactive state. In recent years, a selection button (selection branch) belonging to this menu is displayed in a pull-down menu, and the function assigned to the selection button is executed by selecting and selecting the selection button with a mouse or the like. At this time, since there are selection buttons that cannot be used depending on the situation, the selection buttons are displayed in an active state by displaying a selection button that can be selected by a bold character, and those that cannot be selected are displayed by a thin character or the like. Display with live display. For the selection button in the active state, the function assigned to the selection button is generally executed, and the selection button is not accepted for the selection button in the inactive state.

JP-A-9-146750

  According to the conventional example of the ATM, it is necessary to prepare a plurality of menu screens having different layouts according to time zones and usage patterns. Therefore, if a function capable of selecting an active state and an inactive state can be introduced into such an ATM menu screen, it is effective to prepare a menu screen having the same layout and change the operation flow according to the usage form.

  However, the display in the active state or the inactive state has a problem that is not suitable for an automatic transaction apparatus that is used by customers in all levels and health states. For example, when a deactivated selection button is displayed, a user who is not accustomed to the ATM operation notices that the selection button displayed in the deactivated state on the display screen is not accepted. It takes time and makes customers feel confused. On the other hand, as shown in FIGS. 6 (b) and 6 (c), when a selection button that cannot be used is not displayed, the ATM user pays attention to each button displayed on the display screen. It takes time to realize that there is no target button, causing customers to be confused about the operation. As described above, the conventional ATM has a big problem that makes the customer feel confused about the operation.

  Therefore, an object of the present invention is to easily grasp the entire operation on the menu screen provided with the operation buttons, and to identify whether or not the operation buttons can be selected based on the display contents, and It is to provide an information processing apparatus that can reduce the confusion.

  In the information processing apparatus according to the present invention, in order to achieve the above object, when displaying an operation screen having a plurality of selection buttons on the display screen of the display device, it is determined whether or not each selection button can be selected. In the case of a selectable selection button, it is displayed in an active state. In the case of a nonselectable selection button, it is displayed in an inactive state. When an active operation button is selected through the input device, the selection button When the inactive operation button is selected, the operation guidance is displayed on the display screen of the display device.

  According to the present invention, whether or not the selection operation is possible can be identified by the active / inactive display of the selection button, and the operation guidance is displayed even when the inactive operation is selected. Can alleviate confusion.

  Embodiments according to the present invention will be described below with reference to FIGS. This embodiment relates to an automatic transaction apparatus such as an ATM (Automatic Teller Machine) that is employed in a financial institution system such as a bank system. FIG. 1 is a schematic explanatory diagram of an ATM 1 according to an embodiment of the present invention.

  First, the schematic structure of the automatic transaction apparatus according to the present embodiment will be described with reference to FIG. In FIG. 1, what is generally indicated by reference numeral 1 is an automatic transaction apparatus installed in a lobby of a financial institution or the like. In the present embodiment, the automatic transaction apparatus 1 will be described using an example of ATM. The ATM 1 is disposed so as to close the L-shaped opening, and the main body housing 10 having an opening cut out in an L-shape when viewed from the side. The front panel 11 is formed.

  The main body housing 10 includes a base housing 12 having an open front surface, a plate-shaped front door 13 provided below the front surface of the base housing 12, and a plate-shaped rear surface disposed on the back surface of the base housing 12. And a door 14. The base case 12 is a mechanism unit that performs various transaction processes, for example, a display unit 220 with a touch panel, a card unit 221, a passbook details printing unit 222, a transmission control unit 223, a storage device unit 224, and a coin entry / exit shown in FIG. The money part 225, the banknote depositing / withdrawing part 226, the power supply part 227, the sensor part 228, the control part 229, etc. are incorporated. The display unit 220 with a touch panel has functions as an information input device and an output device, and the card unit 221 has a function as a reading device and an output device of the ID card 212 (see FIGS. 2 and 3). Yes. The operation display unit 15 of the display unit with touch panel 220, the medium ports 18, 19, 23, 24 of each unit and the biometric information reading unit 22 of the biometric authentication unit are arranged so as to be exposed from the front panel 11.

  The L-shaped front panel 11 includes a panel portion 16 that forms a vertical surface on the front surface of the main body, and a table portion 17 that forms a horizontal plane. In the present embodiment, a medium handling unit 20 including a card / detail slip handling port 18 and a passbook handling port 19 which are medium ports is arranged at the center of the panel unit 16 constituting the vertical surface, and the table unit 17 constituting a horizontal plane. An operation display unit 15 is arranged in the center of the display, a handset 21 and a biometric information reading unit 22 of the biometric authentication unit are arranged on both sides thereof, and a bill insertion / discharge port 23 and a coin insertion / A discharge port 24 is juxtaposed.

  One of the features of the present embodiment is that when the control unit 229 of the ATM 1 starts a transaction, a menu screen 400 including a transaction selection button group 410 including a plurality of selection buttons is displayed on the display screen of the operation display unit 15. It is determined whether each selection button can be selected, the selectable selection button 410A is displayed in an active state, the non-selectable selection button 410B is displayed in an inactive state, and the active state selection button is displayed. If 410A is selected and operated, the operation assigned to the selection button 410A is executed. If the inactive operation button 410B is selected, an operation guidance window 450 is displayed and the window 450 is selected. The reason is that it cannot be displayed.

  According to this embodiment, the user can identify whether or not the selection operation can be performed based on the active / inactive display of the selection button, and the reason why the selection operation cannot be performed even when the inactive operation button 410B is selected. Since the displayed operation guidance window 450 is displayed, the user's confusion in the selection operation as described above can be reduced.

  Hereinafter, with reference to FIGS. 2 to 5, the features of this embodiment will be described in more detail using an ATM menu screen as an example. However, this feature is not limited to the menu screen 400, and can be similarly applied to other transaction screens. In this embodiment, an ATM is described as an example, but the present invention can also be applied to a general operation screen of an information processing apparatus.

  First, with reference to FIG. 2, the bank system in which this ATM1 is installed and the device configuration of the ATM1 will be described. FIG. 2 is a network configuration diagram of the bank system. In this bank system, a plurality of sales stores 200 and specialized centers 350 are connected by a network 300 to a center 100 that controls the bank system. A plurality of devices are connected to the sales store 200 via a store network 211, and these devices are connected to the center 100 and the specialized center 350 via the network 300, for customers using this bank system. Can provide various financial services. In addition, the bank system can be connected to other financial systems and various service sites via the network 300.

  The center 100 is connected to the other business store 200 and the specialized center 350 via the HUB server 150, thereby managing and managing all the information in the bank. The HUB server 150 is also used as a gateway server, and is an integrated channel server 110 that controls a group of channel AP servers, a billing host 140, a new product server 130 having various new product information data, A customer information management server 116 that manages all customer information in an integrated manner is connected.

  The integrated channel server 110 is a support system that is connected to the sales store 200 via the network 300 and provides various information to the sales store 200. Under the control of the integrated channel server 110, an IB server 111 having IB content data, a store AP server 112 having store content data, a store management server 113 having store visitor information data, A product information server 114 including product content data, a staff management server 115 including employee information data, and a customer management server 120 including customer information data are provided.

  On the other hand, various devices are connected to the business store 200 via the store network 211. For example, in this system, an ATM (automated teller machine) 1, a reception terminal 208 for managing customer entrances and exits, a consultation terminal 207 for various customer consultations, and an information table terminal for providing customers with various information 206, a consultation table terminal 205 for a bank employee to consult with a customer and a business negotiation, a window PC terminal 204 for the bank staff to provide various services to the customer, a rear PC terminal 203 for supporting the window PC terminal 204, and various financial related items A financial device 202 comprising devices, a store server 201 for managing various information in the store, a store communication system 210 for performing wireless communication and position detection in the store, and the like are provided.

  Further, in this bank system, various information can be provided via a portable terminal 213 owned by the customer, an ID card 212 provided by the bank to the customer, or the like.

  Under the control of the control unit 229 that controls the ATM 1, the ATM 1 includes a display unit 220 with a touch panel, a card unit 221 that reads and writes various cards such as an ID card 212 and a cash card, and a passbook writing. The bankbook statement printing unit 222, the transmission control unit 223 for connecting to the store network 211, the storage unit 224 for storing various data, the coin deposit / withdrawal unit 225, the banknote deposit / withdrawal unit 226, and the power source A portion 227 and a sensor portion 228 are included.

  In this embodiment, a transaction screen such as the menu screen 400 displayed on the display unit 220 with a touch panel of the ATM 1 can be generated and displayed in the ATM 1. In this case, the control unit 229 collects necessary transaction data from the integrated channel server 110 based on the operation instruction of the display unit 220 with a touch panel, and calls predetermined transaction screen data from the storage device 224 along the transaction flow. The transaction screen is generated, and the transaction is advanced while the generated transaction screen is displayed on the display unit 220 with the touch panel.

  On the other hand, as another embodiment, a transaction screen generated by the integrated channel server 110 may be called and displayed on the display unit 220 with a touch panel to proceed with the transaction. In this case, the control unit 229 mainly performs control as a terminal for connecting to the integrated channel server 110 via the network 300. In this way, by operating ATM1 as a terminal for accessing the integrated channel server 110, it is not necessary to have various data in the ATM1, which is a terminal device, so that information centralization can be realized.

  In the following description, an example in which the menu screen 400 is generated by the ATM 1 will be described. However, the menu screen 400 may be generated by the integrated channel server 110.

  Next, the operation flow on the characteristic menu screen 400 of this embodiment will be described with reference to FIGS. FIG. 3 is an operation flow diagram of a menu screen adopting active / inactive display, and FIGS. 4 and 5 are screen transition diagrams.

  First, in this embodiment, in the initial state, the control unit 229 reads an operation guidance screen (not shown) on which, for example, “Please come and insert a card” is read from the storage unit 224 and operated. It is displayed on the display unit 15 so as to prompt the user to insert a card. Here, when the user inserts the card into the card / detail slip handling port 18, the control unit 229 accepts personal authentication (step 602).

  In step 602, when the card is inserted, the control unit 229 reads the personal information stored in the card, and reads an input screen of a personal identification number (not shown) from the storage device unit 224, and the operation display unit. 15 and prompts the user to enter a password.

  When the user inputs the personal identification number via the personal identification number input screen, the control unit 229 compares the personal information read earlier with the personal identification number, and if the personal information matches the personal identification number, the storage device unit The screen constraint data and menu screen stored in 224 are acquired (step 604). Then, a menu screen is generated from the screen constraint data, and the menu screen 400 shown in FIG. 4 is displayed on the operation display unit 15 (step 606).

  Here, the ATM 1 according to this embodiment stores the screen constraint data in the storage unit 224, but stores it in the store server 201 and stores a plurality of ATMs under the jurisdiction of the store server 201. May query the sales office server 201. The screen constraint data is, for example, data for canceling a specific transaction depending on a time zone, and the presence / absence of transaction cancellation can be set for each ATM.

  In the example of FIG. 4, the menu screen 400 in which the ATM 1 is set as a “drawer” dedicated machine is shown. Therefore, although the operation buttons for “withdrawal” and “balance inquiry” related to this transaction are displayed as operation buttons 410A in the active state, “deposit”, “transfer”, etc. that can be transacted in a normal time zone The operation button is displayed as an inactive operation button 410B.

  Here, the display state of the operation button 410B in the inactive state is readable, but the display content is displayed lightly with respect to the operation button 410A in the active state, the stereoscopic effect is lost, or the tone is lowered. Thus, it is sufficient to make the operation button 410B in the active state more conspicuous (highlighted) than the operation button 410B in the inactive state, so that the operation button 410B in the inactive state is displayed inconspicuously.

  The menu screen 400 is provided with a guidance area 420 at the top of the screen for displaying a guidance “Please select a transaction and touch the screen lightly”.

  Next, when the menu screen 400 is displayed, the control unit 229 monitors whether or not the operation button 410A in the active state has been operated (step 608). When the control unit 229 determines that the operation button 410A in the active state has been operated (step 610), the control unit 229 executes a transaction assigned to the selected operation button 410A. In this embodiment, an operation screen of “drawer” or “balance inquiry” is displayed. On the other hand, when the control unit 229 determines that the inactive operation button 410B is operated in step 610, an operation guidance window 450 shown in FIG. 5 is displayed. For example, when the customer selects the deposit, the window 450 displays a guidance “You cannot handle the deposit time zone”.

  Further, a confirmation button 451 is provided in the window 450. When this confirmation button 451 is selected, the control unit 229 deletes the window 450 and returns to step 608 to operate the operation button 410A in the active state. Monitor whether or not.

  Thus, in this embodiment, the user can grasp the items that can be traded in the ATM 1 in the normal state on the menu screen 400. Then, among the items that can be traded, it is possible to determine whether the currently tradeable item is active / inactive. In this way, the confusion at the time of the selection operation, for example, the confusion of searching for the previously used operation button is reduced. Even if the operation button 410B in the inactive state is selected by mistake, the reason can be grasped by the explanation in the window 450, so that an easy-to-use operation screen can be provided to the user.

  In this embodiment, the case where the screen constraint data is set according to the time zone has been described. However, the present invention is not limited to this. For example, the integrated channel server 110 may be accessed during card authentication to obtain screen constraint data set for each user, and the menu screen 400 may be generated based on this data. Of course, this active / inactive display method is not limited to the menu screen, and can be applied to other transaction screens.

  Furthermore, this active / inactive display method is not limited to ATM1, and can be applied to other information processing apparatuses.

It is outline | summary explanatory drawing of ATM. It is a network block diagram of a bank system. It is an operation | movement flowchart of the menu screen which employ | adopted active / inactive display. It is a screen transition diagram of ATM. It is a screen transition diagram of ATM. It is an example of a display screen of a menu screen in ATM.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... ATM, 10 ... Main body housing, 11 ... Front panel, 12 ... Base housing, 13 ... Front door, 14 ... Rear door, 15 ... Operation display part, 16 ... Panel part, 17 ... Table part, 18 ... Card / detail Voucher handling port, 19 ... Passbook handling port, 20 ... Medium handling unit, 21 ... Handset, 22 ... Biometric information reading unit, 23 ... Bill insertion / discharge port, 24 ... Coin insertion / discharge port, 100 ... Center, 110 ... Integration Channel server, 111 ... IB server, 112 ... Sales store AP server, 113 ... Store visit management server, 114 ... Product information server, 115 ... Visitor management server, 116 ... Customer information management server, 120 ... Customer management server, 130 ... New product Server ... Account host, 150 ... HUB server, 200 ... Sales store, 201 ... Sales store server, 202 ... Financial device, 203 ... Back PC terminal, 04 ... Window PC terminal, 205 ... Consultation table terminal, 206 ... Information table terminal, 207 ... Consultation terminal, 208 ... Reception terminal, 210 ... Store communication system, 211 ... Store network, 212 ... ID card, 213 ... Mobile terminal, 220 Display unit with touch panel, 221 Card unit, 222 Passbook details printing unit, 223 Transmission control unit, 224 Storage unit, 225 Coin deposit / withdrawal unit, 226 Banknote deposit / withdrawal unit, 227 Power supply unit, 228 ... Sensor unit, 229 ... Control unit, 300 ... Network, 350 ... Specialty center, 400 ... Menu screen, 410 ... Transaction selection button group, 410A ... Active state selection button, 410B ... Inactive state selection button, 450 ... Operation Guidance window, 451 ... confirmation button, 700 ... menu screen, 710 ... operation button.

Claims (2)

In an information processing apparatus including a display device that displays various operation screens, a storage device that stores display screen data, an operation device that receives an input operation, and a control device that displays the operation screen on the display device,
The control device determines whether each selection button can be selected when displaying an operation screen having a plurality of selection buttons on the display screen of the display device. In the case of a selection button that cannot be selected, it is displayed in an inactive state,
If the operation button in the active state is selected through the input device, the operation assigned to the selection button is executed. If the operation button in the inactive state is selected, operation guidance is displayed on the display device. An information processing apparatus characterized by displaying on a display screen. The information processing apparatus according to claim 1,
The information processing apparatus, wherein the control device displays the screen restriction data stored in the storage device in an active state or an inactive state of a selection button.

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