JP4654002B2 - Information display device - Google Patents

Description

  The present invention relates to an operation display method that can be placed on an automatic transaction apparatus.

  In the automatic transaction apparatus, automatic transaction is performed by displaying various guidance and operation buttons on the operation screen according to the transaction procedure. In these automatic transaction apparatuses, each apparatus such as a card insertion slot and a charge window is provided around the operation screen, and the transaction screen is sequentially advanced in relation to these apparatuses.

However, since there are many devices related to the operation screen, and these devices are physically separated from the operation screen, it is difficult to understand the relationship between the guidance displayed on the operation screen and each device around it. There was a problem that the customers were confused.
Japanese Patent Laid-Open No. 2001-351148 proposes that each device arranged around the operation screen is colored and associated with the operation guidance by each device that has been given this color.

JP 2001-351148 A

According to the conventional example, even a customer who is unfamiliar with the operation can perform the operation in accordance with the operation guidance depending on the color, so that the operability can be improved. However, in this conventional example, since the device is specified by color coding, the user must search for the color. In particular, in this conventional example, a problem still remains in finding each device widely arranged around the screen.
Therefore, in this embodiment, there is provided an operation display method for an automatic transaction apparatus that makes it easy to understand the positional relationship between the guidance of the operation display unit and the devices arranged around the operation display unit, and improves operability. There is.

  In the operation display method of the automatic transaction apparatus according to the present invention, in order to achieve the object, an automatic display including an operation display unit for displaying various guidance and operation buttons and devices arranged around the operation display unit. An external view of the transaction apparatus is displayed on the operation display unit, and an automatic transaction operation screen is sequentially displayed on the operation display unit displayed in the external view to perform automatic transaction.

  ADVANTAGE OF THE INVENTION According to this invention, the positional relationship between the guidance of an operation display part and the apparatus arrange | positioned around an operation display part becomes intelligible, and operativity can be improved.

  Hereinafter, this embodiment will be described with reference to FIGS. This embodiment relates to an automatic transaction apparatus employed in a bank system. 1 to 14 show the first embodiment, and FIGS. 15 to 22 show the second embodiment. Here, the same parts and arrows are denoted by the same reference numerals, and redundant description is omitted.

(First embodiment)
1 to 14, FIG. 1 is an explanatory view of an automatic transaction apparatus showing an outline of the present invention. FIG. 2 is a network configuration diagram of the bank system. FIG. 3 is an external view of the vicinity of the medium port of the automatic transaction apparatus. FIG. 4 is a structural diagram of a non-contact type card unit. 5 to 14 are screen transition diagrams of the automatic transaction apparatus.

  First, the schematic structure of the automatic transaction apparatus according to this embodiment will be described with reference to FIG. In FIG. 1, what is generally indicated by reference numeral 1 is an automatic transaction apparatus (hereinafter referred to as ATM) installed in a lobby of a financial institution or the like. The ATM 1 is disposed so as to close the L-shaped opening, and the main body housing 10 having an opening cut out in an L-shape when viewed from the side. The front panel 11 is formed.

  The main body housing 10 includes a base housing 12 having an open front surface, a plate-shaped front door 13 provided below the front surface of the base housing 12, and a plate-shaped rear surface disposed on the back surface of the base housing 12. And a door 14. The base case 12 is a mechanism unit that performs various transaction processes, for example, a display unit 220 with a touch panel, a card unit 221, a passbook details printing unit 222, a transmission control unit 223, a storage device unit 224, and a coin entry / exit shown in FIG. A gold part 225, a banknote deposit / withdrawal part 226, a power supply part 227, a control part 229, and the like are incorporated, and the operation display part 15 of the display part with touch panel 220 and the medium port of each part are arranged to be exposed from the front panel 11. Has been.

Returning to FIG. 1, the L-shaped front panel 11 includes a panel surface 16 that forms a vertical surface in front of the main body, and a table portion 17 that forms a horizontal plane.
In the present embodiment, a medium handling unit 20 including a card / statement handling port 18 and a passbook handling port 19 is arranged at the center of the panel surface 16 constituting the vertical surface, and an operation is performed at the center of the table unit 17 constituting the horizontal plane. On the both sides of the display unit 15, an emergency contact handset 21 and a card handling unit 22 of a non-contact type card unit 221, a bill insertion / discharge port 23 and a coin are inserted at the corners of the horizontal and vertical planes. / The discharge port 24 is arranged in parallel. In this embodiment, the card unit 221 includes two devices, a non-contact type and an insertion type.

  One of the features of the ATM according to the present embodiment is a display method in which an automatic transaction is advanced while an external view showing the arrangement of peripheral devices including the operation display unit 15 is displayed on the operation display unit 15. That is, in this type of ATM 1, various guidance and selection buttons are displayed on the operation display unit 15, and these selection buttons are selected, and the card / statement handling port arranged around the operation display unit 15. 18, the bankbook handling port 19, the medium handling unit 20, the card handling unit 22, the bill insertion / discharge port 23, and the coin insertion / discharge port 24 are operated in cooperation to advance automatic transactions.

However, it is often seen that customers who use this automatic transaction are confused because the device guided by the operation display unit 15 and the devices arranged around the operation display unit 15 cannot be matched. In this embodiment, in order to solve this problem, various transactions are advanced while displaying the appearance of ATM 1 including the peripheral devices of the operation display unit 15 used in the automatic transaction on the operation display unit 15. It is a thing.
For example, in this embodiment, the table unit 17 including the operation display unit 15 is displayed on the operation display unit 15 as the transaction screen 400. In the transaction screen 400, a display operation display unit 15a is displayed at the center of the screen, a handset 21a and a card handling unit 22a are arranged on both sides of the transaction screen 400, and a bill insertion / discharge port 23a and a coin insertion / discharge port 24a are arranged at the rear of the screen. Is displayed.

  And the bankbook handling port 19a and the medium handling part 20a are displayed as needed. This transaction screen 400 is a top view of the table portion 17a of ATM1, and it is possible to grasp the positional relationship by giving the user an external view of the display operation display portion 15a and peripheral devices as information. And according to this transaction screen 400, various transaction screens are displayed on the display operation display unit 15a displayed in the center of the operation display unit 15, and if necessary, a display for linking this transaction screen with peripheral devices is displayed. You can go and proceed with the transaction. In FIG. 1, a menu screen 410 is displayed.

  According to this embodiment, it is possible to display in an easy-to-understand manner that the user wants to convey the most on the guidance screen, focusing on the operation and the position of the medium port, and simply communicating. Furthermore, by conveying the entire table surface including the screen as information, the positional relationship can be easily understood.

  In addition, one of the features of the ATM according to the present embodiment is to display (represent) the periphery of the display operation display unit 15a with a lower contrast than the display operation display unit 15, and highlight only the parts necessary for the transaction. Or by showing the relationship with an arrow or the like, the portion unnecessary for operation is prevented from becoming noise, and the visibility is improved. Furthermore, the operability is improved by drawing the user's attention by performing animation and highlighting on the equipment required for the transaction.

Hereinafter, the structure of the bank system and ATM 1 will be described in more detail with reference to FIGS.
First, with reference to FIG. 2, the bank system in which this ATM1 is installed and the device configuration of the ATM1 are described. In this bank system, a plurality of sales stores 200 and specialized centers 350 are connected by a network 300 to a center 100 that controls the bank system. A plurality of devices are connected to the sales store 200 via a store network 211, and these devices are connected to the center 100 and the specialized center 350 via the network 300, for customers who use this bank system. Various financial services can be provided. In addition, the bank system can be connected to other financial systems and various service sites via the network 300.

  The center 100 is connected to the other business store 200 and the specialized center 350 via the HUB server 150, thereby managing and managing all the information in the bank. The HUB server 150 is also used as a gateway server, and is an integrated channel server 110 that controls a group of AP AP servers, an accounting host 140, a new product server 130 that includes various new product information data, A customer management server 120 that manages all customer information in an integrated manner is connected.

  The integrated channel server 110 is a support system that is connected to the sales store 200 via the network 300 and provides various information to the sales store 200. Under the control of the integrated channel server 110, an IB server 111 having IB content data, a store AP server 112 having store content data, a store management server 113 having store visitor information data, A product information server 114 including product content data, a staff management server 115 including employee information data, and a customer information management server 116 including customer information data are provided.

On the other hand, various devices are connected to the business store 200 via the store network 211. For example, in this system, an ATM (automated teller machine) 1, a reception terminal 208 for managing customer entrances and exits, a consultation terminal 207 for various customer consultations, and an information table terminal for providing customers with various information 206, a consultation table terminal 205 for a bank employee to consult with a customer and a business negotiation, a window PC terminal 204 for the bank staff to provide various services to the customer, a rear PC terminal 203 for supporting the window PC terminal 204, and various financial related items A financial device 202 comprising devices, a store server 201 for managing various information in the store, a store communication system 210 for performing wireless communication and position detection in the store, and the like are provided.
In this bank system, various information can be provided via a portable terminal 213 owned by the customer, an ID card 212 provided by the bank to the customer, or the like.

  The ATM 1 is under the control of the control unit 229 that controls the ATM 1, the display unit with touch panel 220, a card unit 221 that reads and writes various cards, and a passbook details print unit 222 that writes a passbook. The transmission control unit 223 for connecting to the store network 211, a storage unit 224 for storing various data, a coin deposit / withdrawal unit 225, a banknote deposit / withdrawal unit 226, and a power supply unit 227 are configured. The

  Next, the peripheral structure of the front panel of the ATM 1 will be further described with reference to FIG. In this embodiment, various devices used by the user are arranged around the operation display unit 15. For example, in this embodiment, the operation display unit 15 is arranged in the center in front of the table unit 17, and the handset 21 and the card handling unit 22 constituting the card unit 221 are arranged on both sides thereof. Here, the card unit 221 can be replaced with various devices as necessary.

On the other hand, a bill insertion / discharge port 23 and a coin insertion / discharge port 24 are arranged side by side behind the operation display unit 15. A card / detail slip handling port 18 and a passbook handling port 19 are arranged side by side on the panel surface 16 above the bill insertion / discharge port 23 and the coin insertion / discharge port 24 so as to protrude forward.
Thus, in this embodiment, since various handling devices are arranged so as to surround the operation display unit 15 with the operation display unit 15 as the center, the operability for the user is improved.

  Next, in FIG. 4, the card handling unit 22 of the card unit 221 will be described in more detail. In this embodiment, the card handling unit 22 is a non-contact IC card reader / writer. First, in FIG. 4A, the card handling unit 22 is installed in a state of being inclined in accordance with the inclination angle of the table unit 17, and the reading surface 30 for placing the ID card 212 is provided by an elevator mechanism (not shown). Usually, it is concave so as to be a horizontal plane. When the ID card 212 is placed on the reading surface 30 of the card handling unit 22 as shown in FIG. 5B, the ID card 212 is detected by a sensor (not shown) provided on the reading surface 30 and both sides of the reading surface 30 are detected. A lock claw 31 for fixing the ID card 212 (preventing dropping) protrudes from the card, and transactions are performed in this state.

By providing such a lock claw 31, the ID card 212 can be held at the time of transaction, and the transaction can be performed reliably. Further, by disposing the lock claw 31 on both sides of the ID card 212, a space can be secured in the front-rear direction (short direction), and the handleability when removing the card can be improved.
When the transaction is completed, as shown in FIG. 5C, the lock claw 31 is housed and the ID card 212 is lifted by the lifting mechanism so that the ID card 212 can be taken out.

Next, the transaction screen characteristic of ATM 1 according to this embodiment will be described in more detail with reference to FIGS.
First, in this embodiment, the control unit 229 displays the menu screen 410 on the operation display unit 15 in the initial state. As described in FIG. 1, the menu screen 410 has the display operation display unit 15a displayed at the center of the screen, the handset 21a and the card handling unit 22a are arranged on both sides thereof, and the bill insertion / discharge port 23a on the rear side of the screen. A coin insertion / discharge port 24a is displayed. In this embodiment, the screen configuration is not basically changed, and various transaction screens 400a are displayed on the display operation display unit 15a to proceed with automatic transactions. In this menu screen 410, a plurality of transaction buttons 411 including a withdrawal button 412, a balance inquiry button 413, a transfer button 414, a periodic deposit button 415, a deposit button 416, a passbook entry button 417, a transfer button 418, and various service buttons 419. Is displayed.

Moreover, in this embodiment, the visual angle of various transaction screens 400a displayed on the display operation display unit 15a with the contrast of the appearance portion of the ATM 1 other than the display operation display unit 15a being lower than the display operation display unit 15a. I try not to make noise. These devices with low contrast can be highlighted or animated as necessary to draw the user's attention and improve operability.
When one of the transaction buttons 411 is selected, the controller 229 displays a transaction screen corresponding to this button and proceeds with the procedure. Here, the explanation will be made with an example of pressing the drawer button 412.

  In FIG. 6, when the drawer button 412 is pressed, the control unit 229 displays an insertion screen 420 that prompts the user to insert a card in FIG. In this embodiment, since two types of cards are supported, the display operation display unit 15a has a selection button 421 for selecting the insertion of a bank magnetic card in the display operation display unit 15a, and a bank IC card. A selection button 422 for selecting is displayed. The selection button 421 has an arrow in the upper medium handling section 20a, and the selection button 422 has an arrow in the right card handling section 22a to indicate the relationship between the selection button and the device. As a result, the user can proceed with the procedure without hesitation in selecting the device. In this embodiment, a cancel button 402 is displayed on the upper right as required.

  In FIG. 7, when a predetermined card is inserted, the control unit 229 calls personal information from the card and displays the personal identification number input screen 430 of FIG. Since the password input screen 430 is an operation not related to other devices, the numeric keypad 431, the input confirmation window 432, the confirmation key 433, and the correction key 434 are displayed on the display operation screen 15a. The arrow indicating the operation related to is not displayed.

  In FIG. 8, when the password is input and the confirmation key 433 is pressed, the control unit 229 checks the personal information input from the card against the input password and if they match, the control unit 229 of FIG. The amount input screen 440 is displayed. Since this amount input screen 440 has no related operation with other devices, an arrow indicating the related operation with other devices is not displayed, and the numeric keypad 441, 10,000 keys 442, and 1000 keys are displayed on the display operation display unit 15a. 443, a yen key 447, a correction key 444, an amount confirmation window 445, and a confirmation key 446 are displayed.

In FIG. 9, when an amount is input, the control unit 229 transmits this payout information to the center 100 and acquires related data. During this time, the work of counting the payout banknotes is performed, and since this work takes time, the guidance screen 450 of FIG. 9 is displayed. In this guidance screen 450, only the message is displayed on the display operation display unit 15a.
When the control unit 229 acquires the relevant information from the center 100 and finishes counting the banknotes, the control unit 229 displays a transaction end screen 460 that prompts reception of the banknotes in FIG. The transaction end screen 460 displays a highlighted display or animation indicating the payment to the bill insertion / discharge port 23a or the coin insertion / discharge port 24a with the banknote or coin to be paid out, and displays the end of the transaction on the display operation display unit 15a. A guidance window and a detail window 461 are displayed. In the detail window 461, the amount to be paid out and the balance obtained from the center 100 are displayed.

  According to this transaction end screen 460, since the device used for payout, for example, the bill insertion / discharge port 23a and / or the coin insertion / discharge port 24a is displayed with animation or highlighting, it is possible to reduce forgetting to remove it. Can do. Of course, it is better to make a buzzer sound at the same time.

  In FIG. 11, if the control part 229 confirms that the banknote or the coin was removed with the sensor which is not shown in figure, the last screen 470 of FIG. 11 will be displayed. On this final screen 470, a message prompting the user to take a card is displayed. For example, in the case of the ID card 212, the lock claw 31 of the card handling unit 22 is released and the card handling unit 22a is highlighted. When the ID card 212 is removed, the original menu screen 410 is displayed on the operation display unit 15.

  A screen transition in which the deposit button 416 is pressed on the menu screen 410 in FIG. 5 will be described with reference to FIGS. When the deposit button 416 is pressed, the control unit 229 displays the operation screen of FIG. 6 and then displays the money insertion screen 480 shown in FIG. 12, and the bill insertion / discharge port 23 and the coin insertion / discharge port 24. Is released. Here, the description of FIG. The money insertion screen 480 displays a display for prompting the banknote insertion / discharge port 23a and the coin insertion / discharge port 24a to be charged, and displays an operation precaution and a confirmation button 481 on the display operation display unit 15. When the user inserts a bill or coin into the inserted bill insertion / discharge port 23 or the coin insertion / discharge port 24 and presses the confirmation button 481, the control unit 229 inserts the inserted bill insertion / discharge port 23 or the coin. / The outlet 24 is operated to count the bills, and the time waiting display screen 485 shown in FIG. 13 is displayed.

  Here, in this embodiment, the operation instruction is received by the operation button of the display operation display unit 15a. However, it is also possible to operate each device portion around the display operation display unit 15a. . For example, on the money insertion screen 480 in FIG. 12, the inserted bill insertion / discharge port 23a or the coin insertion / discharge port 24a may be lit and displayed, and the instruction may be executed by directly touching the portion to be lit. . In this way, the confirmation button 481 can be omitted.

  In FIG. 14, the control unit 229 displays the counting screen 490 of FIG. 14 when the counting of the inserted bills and coins is completed. In the totaling screen 490, a totaling window 491 is displayed on the display operation display unit 15a, and a deposit amount and a confirmation button 492 are displayed in the totaling window 491. When the confirmation button 492 is pressed, the control unit 229 ends the deposit process and displays the menu screen 410.

  As described above, according to this embodiment, the operation display unit 15 displays the external view of the ATM 1 indicating the positional relationship between the operation display unit 15 and the peripheral devices, and displays the displayed external view. A normal transaction screen is displayed on the operation display unit 15a, and the cooperation with other devices associated with the progress of the transaction screen is indicated by an arrow or an animation, thereby providing a display method with good operability to the user. The

(Second Embodiment)
Next, a display method according to the second embodiment will be described with reference to FIGS. 15 to 22 are screen transition diagrams of the transaction screen. In the present embodiment, the first display mode for displaying only the display operation display unit 15a, the second display mode for displaying the table unit 17, the panel surface 16 and the table according to the equipment used in the transaction. There is a feature in the display method of selecting and displaying the third display form for displaying the unit 17.

  FIG. 15 shows an example of the menu screen 500. In this example, since the menu screen 500 is an initial screen, the display operation display unit 15a is displayed on the full screen, and the transaction button 411 is displayed therein. According to this embodiment, since other devices that are not necessary for this operation are not displayed, the screen can be refreshed.

  FIG. 16 shows a card insertion screen 510 displayed in the third display form. Since the card insertion screen 510 uses the card / detail slip handling port 18 arranged on the panel surface 16, the operation display unit 15 displays the panel surface 16a and the table unit 17a in three dimensions. An external view seen from above is displayed. Then, a display similar to the card insertion screen 420 (FIG. 6) is displayed on the display operation display unit 15a. In this way, the stereoscopic display with a sense of perspective can be brought close to the actual terminal shape that is visible to the user, so that the display can be easily understood by the user. Moreover, it is also possible to distinguish and display medium ports (for example, the card / detail slip handling port 18 and the bill insertion / discharge port 23a) that are vertically overlapped when represented in a plan view. Further, the screen transition from FIG. 15 to FIG. 16 is performed by a smooth zoom-out animation. This has the effect of naturally turning the user's consciousness concentrated on the display operation display unit 15a to the outside of the screen, and the positional relationship between the display operation display unit 15a and the medium port such as the card / detail slip handling port 18. Can be intuitively understood by the user.

  FIG. 17 shows a personal identification number input screen 520 displayed in the second display form. The password input screen 520 is displayed in the same manner as the password input screen 430 (FIG. 7). The screen transition from FIG. 16 to FIG. 17 is performed by a smooth zoom-in animation. As a result, there is an effect that the consciousness of the user who is concentrated in the medium port outside the display operation display unit 15a is naturally directed to the display operation display unit 15a.

  FIG. 18 shows the amount input screen 530 displayed in the second display form. The amount input screen 530 is displayed in the same manner as the amount input screen 440 (FIG. 8).

  FIG. 19 shows a guidance screen 540 displayed in the second display form. The guidance screen 540 is displayed in the same manner as the guidance screen 450 (FIG. 9).

  FIG. 20 shows a transaction end screen 550 displayed in the third display form. The transaction end screen 550 is displayed in an external view as viewed from above the ATM in which the panel surface 16a and the table portion 17a are displayed in three dimensions. Then, on the transaction end screen 550, a payout is displayed on the banknote insertion / discharge port 23a or the coin insertion / discharge port 24a by the banknote or coin to be paid out, and the display operation display unit 15a provides guidance for guiding the end of the transaction. Then, a detail window 461 is displayed. In the detail window 461, the amount to be paid out and the balance obtained from the center 100 are displayed.

Further, on the transaction end screen 550, a message prompting to take a card is displayed. For example, in the case of the ID card 212, the lock claw 31 of the card handling unit 22 is released, and the card handling unit 22a is highlighted. Do.
In FIG. 20, as in FIG. 16, a stereoscopic display with a sense of perspective can be brought close to the actual terminal shape that is visible to the user, so that the display can be easily understood by the user. it can. Moreover, it is also possible to distinguish and display medium ports (for example, the card / detail slip handling port 18 and the bill insertion / discharge port 23a) that are vertically overlapped when represented in a plan view. Further, by performing the screen transition from FIG. 19 to FIG. 20 with smooth zoom-out animation, there is an effect of naturally turning the user's consciousness concentrated on the display operation display unit 15a to the outside of the screen. The user can intuitively understand the positional relationship between the operation display unit 15a and the medium port such as the card / detail slip handling port 18.

  FIG. 21 shows a usage greeting screen 560 displayed in the second display form that is temporarily displayed before returning to the menu display screen 500. The usage greeting screen 560 is displayed in the second display form.

  FIG. 22 shows a passbook entry screen 570 displayed at the time of passbook entry. In this passbook entry screen 570, the card / detail slip handling port 18 provided on the panel surface 16 is used, so that it is displayed in the third display form, and the guidance at the time of entry is displayed on the display operation display unit 15a. An entry window 571 is displayed, and an arrow indicating the association between the entry window 571 and the card / detail slip handling port 18a displayed on the panel surface 16a is displayed. In particular, on the passbook entry screen 570, there are operations for opening the passbook and specifying the position. In this embodiment, both the animation of the passbook insertion slot and the graphic animation in the operation explanation are used.

  As described above, in this embodiment, since the control unit 229 selects and displays a display form suitable for the guidance of the transaction from a plurality of display forms by a device used for the transaction, the user-friendliness is improved. .

(Third embodiment)
Next, a display method according to the third embodiment will be described with reference to FIG. FIG. 23 (a) displays the personal identification number input screen 520 (FIG. 17) in the above-described second embodiment in the first display form, that is, only the display operation display unit 15a on the entire screen of the operation display unit 15. It is what I did. Similarly, FIG. 23B shows the amount input screen 530 (FIG. 18) in the second embodiment, FIG. 23C shows the guidance screen 540 (FIG. 19) in the second embodiment, and FIG. ) Displays the usage greeting screen 560 (FIG. 21) in the second embodiment in the first display form.

  In these screens, the user does not handle the media port such as the card / detail slip handling port 18 and therefore does not display the media port. This reduces the confusion of operations caused by displaying unnecessary information, and has the effect of further enhancing the medium port display by displaying the medium port only when necessary.

  The screen transition between the first display form and the third display form (for example, the screen transition from the card insertion screen 510 in FIG. 16 to the personal identification number input screen 520 in FIG. 23A) is the second implementation. Like the form, it is performed by a smooth zoom-in / out animation, and the user's consciousness can be smoothly guided to a portion to be noticed.

It is an outline explanatory view of an automatic transaction device concerning a 1st embodiment. It is a network block diagram of a bank system. It is an external view of the medium port vicinity of an automatic transaction apparatus. It is a structural diagram of a non-contact type card part. It is a transaction screen figure of an automatic transaction apparatus. It is a transaction screen figure of an automatic transaction apparatus. It is a transaction screen figure of an automatic transaction apparatus. It is a transaction screen figure of an automatic transaction apparatus. It is a transaction screen figure of an automatic transaction apparatus. It is a transaction screen figure of an automatic transaction apparatus. It is a transaction screen figure of an automatic transaction apparatus. It is a transaction screen figure of an automatic transaction apparatus. It is a transaction screen figure of an automatic transaction apparatus. It is a transaction screen figure of an automatic transaction apparatus. It is a transaction screen figure of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a transaction screen figure of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a transaction screen figure of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a transaction screen figure of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a transaction screen figure of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a transaction screen figure of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a transaction screen figure of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a transaction screen figure of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a transaction screen figure of the automatic transaction apparatus which concerns on 3rd Embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... ATM, 10 ... Main body housing | casing, 11 ... Front panel, 12 ... Base housing | casing, 13 ... Front door, 14 ... Back door, 15 ... Operation display part, 15a ... Operation display part, 16 ... Panel surface, 16a ... Panel surface, 17 ... Table portion, 17a ... Table portion, 18 ... Card / detail handling port, 19 ... Passbook handling port, 19a ... Passbook handling port, 20 ... Medium handling portion, 20a ... Medium handling portion, 21 ... Handset, 21a ... handset, 22 ... card handling unit, 22a ... card handling unit, 23 ... banknote insertion / discharge port, 23a ... banknote insertion / discharge port, 24 ... coin insertion / discharge port, 24a ... coin insertion / discharge port, 30 ... Reading surface 31 ... Lock claw, 100 ... Center, 110 ... Integrated channel server, 111 ... IB server, 112 ... Sales store AP server, 113 ... Visit management server, 114 ... Product information server DESCRIPTION OF SYMBOLS 115 ... Staff management server, 116 ... Customer information management server, 120 ... Customer management server, 130 ... New product server, 140 ... Account host, 150 ... HUB server, 200 ... Sales store, 210 ... Store communication system, 201 ... Sales Store server, 202 ... financial device, 203 ... back PC terminal, 204 ... counter PC terminal, 205 ... consultation table terminal, 206 ... information table terminal, 207 ... consultation terminal, 208 ... reception terminal, 211 ... store network, 212 ... ID Cards, 213 ... mobile terminals, 220 ... display unit with touch panel, 221 ... card unit, 222 ... passbook details printing unit, 223 ... transmission control unit, 224 ... storage device unit, 225 ... coin deposit / withdrawal unit, 226 ... banknote deposit / withdrawal Unit, 227 ... power supply unit, 229 ... control unit, 300 ... network, 350 ... specialized center, 400 ... Withdrawal screen, 400a ... transaction screen, 402 ... cancel button, 410 ... menu screen, 410a ... menu screen, 411 ... transaction button, 412 ... withdrawal button, 413 ... balance inquiry button, 414 ... transfer button, 415 ... periodic deposit button 416 ... Deposit button, 417 ... Passbook entry button, 418 ... Transfer button, 419 ... Various service buttons, 420 ... Card insertion screen, 421 ... Selection button, 422 ... Selection button, 430 ... Security code input screen, 431 ... Numeric keypad , 432 ... input confirmation window, 433 ... confirmation key, 434 ... correction key, 440 ... amount input screen, 441 ... numeric keypad, 442 ... ten thousand keys, 443 ... thousand keys, 444 ... correction key, 445 ... amount confirmation window, 446 ... Confirmation key, 447 ... Yen key, 450 ... Guidance screen, 460 ... Transaction end screen, 461 ... Akira Fine window, 470 ... Final screen, 480 ... Amount input screen, 481 ... Confirm button, 485 ... Display screen, 490 ... Total screen, 491 ... Total window, 492 ... Confirm button, 500 ... Menu screen, 510 ... Card insertion screen, 520 ... PIN number input screen, 530 ... Amount input screen, 540 ... Guidance screen, 550 ... Transaction end screen, 560 ... Usage greeting screen, 570 ... Passbook book screen, 571 ... Book window.

Claims (3)

An external view of an automatic transaction apparatus including an operation display unit that displays various guidance and operation buttons and devices arranged around the operation display unit is displayed on the operation display unit, and an operation screen for automatic transaction is displayed on the operation display unit. An operation display method for an automatic transaction apparatus, wherein automatic transaction is performed by sequentially displaying on an operation display unit displayed in an external view. In the operation display method of the automatic transaction apparatus according to claim 1,
An operation display of an automatic transaction apparatus, characterized in that a device handled on an operation screen displayed on the operation display unit displayed in the external view and an explanation position of the device on the operation screen are displayed in association with an arrow. Method. In the operation display method of the automatic transaction apparatus according to claim 1 or 2,
An operation display method for an automatic transaction apparatus comprising a plurality of external views having different ranges of devices arranged around an operation display section, and selecting and displaying the external view corresponding to an automatic transaction operation screen .

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