JPS62169267A - Administration system for transaction device - Google Patents

Abstract

PURPOSE:To improve efficiency in the maintenance administration of a transaction device, such as an ATM, etc., by writing a bit of failure information inserting a maintenance recording medium to a reader/writer, and generating a signal which represents a failure state comparing the above recorded content with a reference data. CONSTITUTION:By inserting a maintenance recording medium 30 to a card reader/writer 15 in an ATM10, the failure content generated in a transaction operation is written. By inserting the maintenance recording medium 30 to a card reader/writer 42 in an analyzer 40, and comparing the failure content recorded on the medium with the reference data from a reference data memory 41 at a comparator 43, a state signal which represents the failure state is generated.

Description

[Detailed Description of the Invention] [Field of Application of the Invention] The present invention relates to an automatic teller machine (hereinafter abbreviated as ATM) used in banks and the like to perform transactions such as deposits and payments, and is particularly applicable to the maintenance and management of the ATM itself. Regarding preferred operational systems.

[Background of the invention]

Conventionally, as shown in Japanese Unexamined Patent Application Publication No. 59-45474, failures that occur between the start of communication between the center of an automatic teller machine and the terminal and the end of the transaction are stored, and the staff Although there are techniques that make recovery easier,
No consideration is given to predicting the occurrence of failures.

Furthermore, in the current system, ATM failure information may be recorded on a statement slip by a statement issuing mechanism, or recorded on a flexible disk by a flexible mechanism built into the ATM. (See FIG. 7) Here, the term "failure" refers to a state before failure occurs, that is, a state in which the device operates when installed but shows a tendency for failure.

The method for recording fault information on the statement slip is to print the trouble information 2 recorded on the flexible disk 1 on the statement slip 4 by the statement issuing mechanism 3, and then hand the statement slip to the manufacturer or the maintenance personnel of the maintenance company. Although this is possible, there is a problem in that the ATM is suspended while the troubleshooting report is being printed, and it takes a long time to print.

In addition, failure information is recorded on the flexible disk 1,
The method of handing over the flexible disk 1 to the manufacturer or maintenance company requires the help of a user (bank or other financial institution), which is considered to be time-consuming to replace the flexible disk.

Regardless of whether it is a statement slip or a flexible disk, the manufacturer borrows the ATM key from the user to obtain failure information, so it is necessary to obtain the user's permission and there is a risk that the ATM staff will be forced to do so. be.

[Object of the Invention] In view of the above points, it is an object of the present invention to provide a management system that improves the efficiency of maintenance management of transaction devices such as AT-1.

In the transaction device to be maintained, a means is provided to record the content of the failure in the recording medium by inserting a maintenance recording medium into the reader/writer, and further, to write the content of the failure into the recording medium based on the recorded content of the maintenance recording medium. The present invention is characterized in that it includes a discriminator that generates a status signal indicating a failure state by comparing the failure-related reference data with the failure-related reference data.

[Embodiments of the invention]

Hereinafter, one embodiment of the present invention will be described in detail using the drawings.

In FIGS. 1 and 2, this ATM (transaction device) 10 has an operation guidance display 12. Operation buttons 14 for customer operations for selecting transactions and inputting amounts, and maintenance operations for maintenance personnel 14 Banknote deposit/withdrawal device 14 for accepting and paying banknotes Card reader/writer 15 for reading and writing cards. Statement issuing unit 16 (not shown) that prints and issues transaction statements
1 bankbook printing section 17.

Figure 3 shows the internal structure of the ATM, and numbers 12 to 17 are in Figure 1 and Figure 2.
Same as the figure. 18 is an attendant operation panel, for example, AT
This panel is provided on the back side of the M, and this panel is equipped with operational buttons for operations such as opening a station and totaling instructions. Furthermore, this panel has a display added to it.
The status of M is displayed. 19 is flexible day a
It communicates with a central processing unit (not shown) through 22.

Reference numeral 23 denotes an ATMlo control section including a microprocessor, which controls the operations of each section 12 to 19 to proceed with the transaction.

FIG. 1 is a configuration diagram of a management system when an IC card (or mother air card) 30 is used as a recording medium. 3
0 is a card insertion slot, 40 is a fault analyzer, and 41 is a memory for storing fault basic data built into the analyzer.

Fault-based data is statistical data on past fault history and faults, and shows trends from fault occurrence to failure by fault type.

42 is a card reader/writer; 43 is a comparator that compares the reference data with fault data in the IC card (or Nagi card) read by the reader/writer and generates a signal S indicating a fault state; 44 is a comparator A display controller 45 receives the signal from the controller 43 and displays the fault status in response to the signal from the controller 44.

Is 46 the movement of the valley inside the analyzer 40? This is the control section that controls the device.

The analyzer 40 may be a portable type that maintenance personnel can bring with them, or a stationary type installed at a maintenance company.

4 and 5 are flowcharts for explaining the operation of the above embodiment.

Next, the information reading process (see FIGS. 1 to 4) for reading ATM failure information onto a card will be described.

First, the maintenance worker presses the maintenance button among the transaction selection buttons 15 of the ATM+O (FIG. 4, 51). Maintenance card 50 (
The IC card or magnetic card (in which data indicating that it is a maintenance card is written) is inserted into the card reader/writer 15 from the card insertion slot 31 (52). After reading the data on the maintenance card 30 (55), enter the PIN number (
54) When the controller 23 confirms that the card is for maintenance, the controller 23 sends the line controller 21 to the central processing unit.
(55).

The central processing unit updates a predetermined part of the maintenance company file according to the transmitted message, and returns the written message to the ATM (55). When the ATMIO receives this message, it transmits the failure information of the flexible disk unit 19 to the card reader/writer 15 via the control unit 23 and sends it to the maintenance card 30.
(56) After the contamination is completed, return the card to the maintenance personnel (57) and end the failure information processing (58)
).

Next, information analysis processing for processing fault information read into the card will be explained (see Figs. 1 to 3 and 5).

The maintenance card 50 recording the ATM damage information is taken back to the maintenance company (61), the card 30 is inserted into the card reader/writer 42 of the fault analyzer 400 (62), and the fault data is read. The failure data is analyzed by an analyzer (63) and statistically processed for each failure factor, and the results are displayed on C1 (, T (64) and printed on paper by a printing means (not shown).

Specifically, the fault fW information read from the card reader 42 is applied to the comparator 43 in a fixed order according to type, while the reference data from the memory 41 is printed to the comparator 43 in a fixed order according to the type. . The comparator 46 compares the above information and data for each type in a constant +111 order, and as a result generates a signal S representing the degree of progress of the failure for each type of failure.

In response to the signal S, the display controller 44 predicts and displays on the CRT the degree of progress of each failure or whether or not a failure will occur and when it will occur.

After analyzing the failure data, erase the data in the card's recording area (65), and then return the card (66).
).

The returned card is used again when collecting the next fault information.

Next, a specific usage example will be explained.

If the ATMIO card reader/writer operates normally during normal transactions, reading the customer's magnetic card can be completed by simply passing it through the magnetic head once. However, when the magnetic head wears out, it often happens that it cannot be read in one read operation, but becomes readable after several IJ write operations. Record the failure of the try on the V xypul disk section 19.

A maintenance person inserts the maintenance card 30 into the ATM during periodic inspection and records uplink failure information on the maintenance card.

The maintenance worker inserts the maintenance card 30 into the failure analysis device 540 he brought with him and waits for the analysis results of the failure data.

In this case, the analysis is performed by comparing the fault occurrence trend line shown by the broken line and the limit value as basic data shown in FIG. It is done in a form that shows where it is located. Therefore, CB
, T may display the degree of progress of the failure as shown in FIG.

If the result of failure analysis is that there are no abnormalities, periodic inspections will not be performed unless the periodic inspections involve work such as parts replacement.

If the failure analysis results show that the number of retries is increasing (FIG. 7), the following two measures are taken depending on the severity of the problem to prevent ATM IR damage in advance.

■ If the number of retries is close to the limit of the standard data, ask the staff at the financial company to tell you that parts replacement, etc., is necessary, and have them set a special maintenance inspection date, and replace the parts on that day. I do.

■ IJ until the next periodic inspection) If it is determined that the number of lies is within the limit value, take measures such as replacing parts at the next inspection.

Next, another embodiment of the present invention will be described. In FIG. 8, the same parts as in FIG. 1 are designated by the same reference numerals. 31 is ATM
32 is a memory for storing failure information read from the failure history data '? : Remember (memory).

33 is a CPU in the IC card 30, and 34 is a memory that stores an analysis program that controls the operation of the CPU analysis.

In this example, ATMlo has a simple self-diagnosis function based on its own failure, and the memory 31 of the IC card 30 stores self-diagnosis results in addition to simple failure information.

After inserting the maintenance IC card 30 into ATMlo, the maintenance worker enters the password manually, and a permission message is sent from the central processing unit.
Based on the fault 1iV report and the fault in M (self-diagnosis results are transmitted to the maintenance IC card).

Next, with the IC card 30 inserted into the ATM reader/writer 15, the analysis is started by pressing an analysis acupressure button dedicated to maintenance personnel provided in the ATM.

The current failure location is determined by comparing the information in A and TM transmitted to the maintenance IC card with past reference data (failure history data) in the maintenance IC card.

A CPU (Central Processing Unit) 53 in the IC card calculates and estimates the part that is likely to fail and the time of failure.

If emergency processing of the ATM is required based on the estimated failure location and failure time, A
Access the TM and change the settings (for example, lower the detection level or
Increase the amplification factor of the detection signal to make it easier for the sensor to detect.

), and perform emergency processing on the IC card to reduce the failure rate until parts are replaced. Further, if repair by maintenance personnel is required, the failure location, etc. is displayed on the CRTt2 (cathode ray tube) of the ATM, and one part to be repaired is displayed.

The details of the operation will be explained according to FIGS. 9 and 10. A.T.
Fault information and self-diagnosis results in M are loaded into the memory 31 in the IC card (101). Based on this data, the CPU 33 in the IC card calculates the failure occurrence pattern that will lead to failure (+02) L, and compares it with the component failure pattern and component life pattern that have been stored in the memory 32 as reference data using experimental data, etc. (105) l, estimate the failure location and lifespan. If the failure occurrence pattern matches the pattern of the specific component (104), the specific component is estimated to be the faulty component (105) and registered in the IC card. At the same time, the future lifespan is estimated by comparing with the lifespan pattern of specific parts (106). Determine whether this estimated lifespan exceeds the standard value (replacement level, etc.) (107), and if it exceeds the standard value, register it as an important monitoring item in the memory 62 (10B) and follow up as a priority item for future maintenance management. .

If it does not match the specific part pattern in (104), I
Recall the failure history data in the memory 32 of the C card,
Check for past failures or malfunctions (109)
. If there is no history of failure, please register a new one (1) in Memo 1J32.
10) and make it an additional item at the next periodic inspection (
US).

If there is a failure history, check whether the failure cycle is short compared to the past failure occurrence cycle (IN).

If it is shorter than the past occurrence cycle, there may be an initial failure or a life-span failure. Items with a long failure cycle are only added to the history data because there are few sudden failures (
112). If the failure occurrence cycle is below the standard value, it is registered as an important monitoring item (114) and followed up as a priority item for future maintenance management.

The failure cycle is above the standard value, and it is an ATM
Determine whether there is a possibility of total suspension (115) t,
If the time until the stoppage can be extended by temporarily changing the level in the ATM (U7), the level in the ATM is changed to the emergency level (120).

For example, increasing the number of retries from the usual two times to five times in the bill dispensing section, or changing the gain of the amplifier in response to a decrease in electrical contact resistance.

The nature of this type of emergency processing is similar to that of IC cards.
+21) By accumulating data and keeping a detailed history of failures for each ATMI unit, the standard data in the memory 62 is updated to clarify problems unique to each machine.

If a failure persists and temporary recovery processing is impossible, one part of the fault estimated by (+OS) is displayed on the ATM CR, T12 screen to prompt maintenance personnel to repair it. Maintenance personnel repair the ATM based on the display on the CRT.

After the ATM maintenance is completed, the new data on the maintenance IC card brought back to the maintenance company is added to the maintenance company's master file, and the maintenance company's central processing unit sets inspection items for the next maintenance and maintains the entire ATM. Process data such as management status.

Next, a specific example of estimating the failure part and lifespan will be explained.

A method for estimating which sensor is likely to fail next from among a large number of sensors will be explained.

BACKGROUND ART Optical sensors (hereinafter referred to as "sensors") deteriorate due to aging and the like, resulting in failures such as insufficient light intensity of LEDs (light emitting sources) or decreased sensitivity of phototransistors (light receiving sections), which eventually leads to sensor failure.

Therefore, by turning the sensor ON and OFF with a current smaller than the normally used current value, it is possible to check the current level of failure of the sensor.

In other words, a sensor that does not turn ON or 0FFj with a small current has already suffered from insufficient light intensity or insufficient sensitivity due to deterioration, etc., so it will eventually become inoperable even at a predetermined current value.

A test flowchart for determining the failure of the optical sensor from the above method will be explained (FIG. 1a).

In FIG. 10, A to F indicate each sensor, and 1"0" indicates an output signal from the sensor.

The output signal data when all sensors A to F are exposed to light and the sensors are made to generate a small current is captured as the current data, and compared with the previously captured signal data (
201). (Data 0 indicates that the sensor is not operating) If this 8-coupled sensor is normal, an output signal of '1' will be generated.

If the data does not match the previous data as reference data, the current data is further compared with the data from the previous time (205
).

If there is a history of failure in which the sensor does not operate based on data from past tests, it is determined that this sensor has progressed to deterioration (205), and the sensor name, address, etc. are displayed on the CRT ( 206).

In this method, the extent to which past data is used as reference data must be determined by considering the lifespan of the sensor, the degree of adhesion of paper dust, etc. to the sensor, the pulse lighting interval, etc. Here, the lighting interval refers to the lighting interval of the light emitting elements paired with the light receiving sensor, and a large number of light emitting elements are turned on in a time-division manner. If the lighting interval is made longer, the light q- will be reduced.

Next, estimating the lifespan will be explained using a vacuum separation mechanism for banknotes as an example.

The vacuum separation mechanism must always maintain the vacuum pressure above a certain level in order to attract banknotes. This decrease in vacuum pressure is
Abrasion of the packing 2. This occurs due to clogging with paper powder, etc., abrasion of the shaft, etc., and eventually the banknotes cannot be separated continuously, and the separation operation is repeated several times (referred to as a retry operation).
occurs frequently.

If the vacuum pressure continues to drop, in the worst case, a failure will occur in which it will be impossible to separate the banknotes, so parts must be replaced after reaching the end of their lifespan after a predetermined number of retry operations.

The replacement period (life) of this part is estimated as follows (
(See Figure 11).

After importing the failure information from the ATV and plotting the try data (number of cut attempts/number of transacted attempts) on past past try data (b) as reference data, it is determined whether the reference value is exceeded (!102).

Those above the standard value match the average lifespan pattern (b) (basic fishing data) around 1 (505).

The average lifespan pattern is standard data obtained by examining in advance how the number of retries progresses due to wear of each part in a standard environment (temperature, humidity, dust, etc.) in a factory or the like before shipment.

When this average lifespan pattern is superimposed on the 11) live data in the field (C), the intersection of the line on which the average lifespan pattern is slid and the lifespan reference value becomes the lifespan specific to the equipment in the field.

By subtracting the time from this lifespan to collecting the current glue try data, it becomes easy to estimate the remaining lifespan of the separation mechanism. (304) In the above embodiment, the basic data is stored in the memory in the IC card. In addition, since the analysis is performed by the CPU, no special analyzer is required.

〔Effect of the invention〕 .

According to the present invention, since it is possible to collect failure information after the ATM is in a state where transactions are possible, financial companies can
It is possible to improve the efficiency of maintenance management by eliminating the trouble of borrowing the key of M or having to hand over the flexible disk. Furthermore, since fault information can be recorded in a short time, it can be performed even while the ATV is being handled.

Using a card as a recording medium has the effect of increasing the security of failure information.

Furthermore, by comparing the self-diagnosis results in the ATM with the failure history in the maintenance IC card, it is effective to make it possible for OT to estimate the failure location and failure time with high reliability.

[Brief explanation of drawings]

FIG. 1 is a system configuration diagram of one embodiment of the present invention, and FIG. 2 is an external view of an ATM of one embodiment of the present invention. Figure 3 is an internal configuration diagram of the ATM, Figure 4 is a diagram of the failure information reading process, Figure 5 is a diagram of the information analysis process, and Figure 6 is an explanatory diagram showing an example of analyzing failure information. Fig. 7 is a system configuration diagram of a conventional example, Fig. 8 is a configuration diagram showing another embodiment and shows ATM maintenance management using an IC card, Fig. 9 is a processing flow diagram in the IC card, and Fig. 10 is a SENNA system configuration diagram. FIG. 11 is an explanatory diagram for analyzing the lifespan. 10...ATM, t5...Card reader/writer. 60...Maintenance card, 30.40...Analyzer. Representative Patent Attorney Katsuo Ogawa - No. 1I2] 1.
6
Ward range 7 drawing Ward I ro Area penalty drawing 9 (0L) Fig. 9 Fig. 1O

Claims (1)

[Scope of Claims] 1. In a transaction device that is equipped with a reader/writer for a recording medium and retains details of failures that occur during transaction operations, by inserting a maintenance recording medium into the reader/writer, the failure can be stored in this recording medium. A management system for a transaction device, comprising means for writing contents, and further comprising an analyzer for analyzing failure conditions by comparing the contents with reference data regarding failures based on the recorded contents of the maintenance recording medium. 2. The reference data regarding the failure is comprised of data representing the history of past failures and failures of the transaction device, and the analyzer is configured to compare the recorded contents of the recording medium with the history of the failures and failures. A management system for a transaction device according to claim 1. 3. The transaction device management system according to claim 1, wherein the analyzer is built into the recording medium.