JP2002260069A - Operating information logging method for automatic machine - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve problems of a conventional preventive maintenance inspection inspecting uniform items at prescribed time intervals, such as having difficulties in detecting signals of trouble of an individual automatic teller machine beforehand and in effectively preventing the occurrence of the trouble. SOLUTION: Daily no-trouble logging data 50 and daily occurrence change are automatically calculated, the data are displayed on a operation panel 10 of a person in charge, etc., printed on a detailed statement 20, etc., or transmitted to a trouble monitoring device 30, etc., via a communication circuit as needed. This constitution can grasp retrials, rejections, etc., occurring recently and prevent the occurrence of the trouble beforehand by performing the inspection adjustment, cleaning, oiling, replacement, etc., of the related parts.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation evaluation method and a maintenance support method for an automatic machine such as an automatic teller machine, and more particularly, to a maintenance inspection according to the operation state of each automatic machine. The present invention relates to a method for shortening non-operation time due to inspection, and optimizing a time for replacing parts and other maintenance and inspection.

[0002]

2. Description of the Related Art In an automatic teller machine, there are a number of mechanical parts and electric parts such as a belt, a gear, a sensor, etc. for conveying, taking out, and stacking bills. It's easy to do. Since most of the financial transactions are performed by the automatic teller machine, the occurrence of trouble during business hours not only hinders the financial business but also lowers the service for customers. Therefore, preventive maintenance inspection for a failure is particularly important for an automatic teller machine, and when a failure occurs, quick and appropriate recovery work is required.

[0003] Generally, in this kind of preventive maintenance inspection, the designer of the automatic teller machine uniformly determines the inspection items for each part and the criterion for determining the necessity of replacement or the like. Measurement, adjustment, cleaning,
Parts that have been deteriorated or worn beyond the predetermined criteria are replaced by lubrication or the like. In addition, as a supplement, logging data such as quantity values, calculated values, and numerical values of failures that indicate the operating status of the automatic teller machine should be collected locally, analyzed, and the above inspection items or inspection times should be reviewed as needed. Has also been done. Also, from a remote location connected by a communication line, the logging data of the automatic teller machine can be used.
There is also a technology that takes in data and uses it for maintenance support.

[0004]

In most cases, a financial institution installs a plurality of automatic teller machines, but in light of actual transactions, the amount of use of each automatic teller machine, that is, The number of transactions is usually different. Even when paying attention to a single automatic teller machine, the number of transactions varies depending on the day or time zone, and deterioration, wear, misalignment, and running out of oil occur irregularly for each automatic teller machine. . for that reason,
In conventional preventive maintenance inspections, in which uniform items are inspected at regular time intervals, it is not easy to detect in advance signs of failures in individual ATMs, and it is possible to effectively prevent failures from occurring. It was difficult. In addition, non-failure logging data that is not an obstacle in the logging data of operation information and the like to be checked at the time of periodic inspection, but may cause a failure such as retry or rejection of the medium in the near future.
There is also data. Since this non-failure logging data is represented by the total number of records and the average value from the previous inspection to the current inspection,
It is difficult to detect the sign of a failure because it is difficult to know which part of rejects etc. has begun to occur frequently in the near future.

It is an object of the present invention to solve these problems by performing preventive maintenance before a failure by analyzing and outputting non-failure logging data in the near future.

[0006]

Non-fault logging data 5 which does not become a fault in an automatic machine such as the automatic cash transaction apparatus 40.
0, for example, the number and rate of retries due to failure of magnetic reading of the card, the number and rate of retries due to failure to pay out bills, and the number and rate of rejects due to failure to discriminate a correct bill, on a daily basis. After seven days, the oldest date data disappears the next day, the last seven days of data are always kept, and the non-failure logging data 50 for each day and the daily occurrence transition are automatically recorded. Calculate and display this on the staff operation panel 10 or the like when necessary, or
Or the like, or send it to the fault monitoring device 30 or the like via a communication line.

As a result, retry, rejection, etc. occurring in the near future can be grasped, and inspection, adjustment, cleaning,
Prevent failures by performing lubrication and replacement.

The acquisition period of the non-failure logging data 50 is as follows:
The setting is not limited to seven days, but may be any number of days. The timing at which the non-fault logging data is sent to the fault monitoring device 30 may be on a daily basis or every several days.

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A program 60 of an automatic teller machine 40 includes transaction contents 90, failure information 91 generated during operation including transactions, and non-failure logging data 50 such as retries that do not cause a failure and rejection of a handling medium. Is created and stored in the hard disk 80 in the automatic teller machine 40. From the non-failure logging data 50, items indicating signs of failure occurrence, such as the date and time of occurrence of retry due to card reader error, retry due to failure in bill delivery, reject due to failure in bill identification, occurrence rate, etc. Excerpt, this is spot logging 51
Save as The spot logging 51 has information for a total of seven days on a daily basis. That is, maintenance logging on the day 1
2. Maintenance log before day, maintenance log before 2 days, maintenance log before 3 days, maintenance log before 4 days, maintenance log before 5 days, maintenance log before 6 days. When seven days are accumulated, the logging of the oldest date disappears the next day, and always has logging data of the last seven days. This spot logging 51
Is retrieved from the attendant operation panel 10 of the automatic teller machine 40.

The search is performed on the display screen 1 of the attendant operation panel 10.
In step 1, the data can be displayed by selecting the logging for each date, and the data can be printed on the statement slip 20 by selecting the entire printing. Further, by selecting the change amount display, the number of occurrences and the transition of the occurrence rate per day can be displayed 13 and printed. The search of the spot logging 51 is performed by the maintenance staff at the time of periodic inspection and at the time of occurrence of a failure. As a result, maintenance personnel can grasp the retry, rejection, etc. that occurred in the near future,
Inspection, adjustment, cleaning, lubrication, replacement, etc. of the relevant parts in accordance with the trouble shooting manual 52,
Prevent failures from occurring. If you search for spot logging after the failure, analyze the circumstances leading up to the failure,
By grasping the signs of the trouble and adding it to the trouble shooting manual 52, future troubles are prevented.

The spot logging 51 can be transmitted to a remote fault monitoring device 30 every seven days via a communication line. The failure monitoring device 30 grasps the occurrence status and transition of the retry, reject, etc. for each automatic cash transaction device 40 and, based on the troubleshooting manual 52, the number of occurrences or the occurrence rate exceeding a certain judgment value. In the case of (1), a maintenance instruction is issued, and a maintenance staff is dispatched to the site to perform inspection, adjustment, cleaning, lubrication, replacement, and the like of related parts, thereby preventing the occurrence of a failure.

[0012]

As described above, according to the logging method of the present invention, it is easy to detect in advance signs of failure in each of the automatic teller machines 40, and to perform a uniform operation at regular time intervals. The effect of preventive maintenance of faults is increased as compared with the conventional method. As a result, it is possible to suppress the occurrence of trouble during business hours in the financial institution, and it is possible to solve the conventional problems.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of logging data according to an embodiment of the present invention.

FIG. 2 is a diagram showing a spot logging display screen of the embodiment.

FIG. 3 is a view showing a logging display screen for one day according to the embodiment;

FIG. 4 is a view showing a statement sheet on which logging for one day according to the embodiment is printed.

FIG. 5 is a view showing a daily occurrence transition display screen of the embodiment.

FIG. 6 is a diagram showing a line connection configuration according to the embodiment;

[Explanation of symbols]

10: staff operation panel, 11: display screen, 12: maintenance logging on the day, 13: display of occurrence transition every day, 20: statement slip, 30: fault monitoring device, 40: cash automatic transaction device,
50: non-failure logging data, 51: spot logging, 52: troubleshooting manual, 60: program, 70: logging data, 80: hard disk,
90: transaction contents, 91: failure information.

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Ichiro Ishikawa 1F Kanda Izumicho, Chiyoda-ku, Tokyo F-term in Hitachi Electronics Co., Ltd. (reference) 3E040 BA07 CB01 DA06 FJ05

Claims (1)

[Claims] 1. Description of transaction using an automatic machine such as an automatic teller machine, failure information generated during operation including transaction, retry that does not become a failure, rejection of handling media, etc.
Information such as the date and time of occurrence, the number of occurrences, the occurrence rate, and other information are stored as logging data in the automatic machine, and when the saved data is read out at a later date, a portion of this logging data is automatically saved for a certain period in the near future. An operating information logging method that analyzes and displays or outputs information to analyze the cause of a failure or to predict the occurrence of a failure, thereby preventing the occurrence of a failure.