JPH05108400A - Performance diagnostic device for equipment - Google Patents

Abstract

PURPOSE:To provide the performance diagnostic device for equipment improving the management performance of each storage data affecting the performance of the equipment and accurately diagnosing the performance of the equipment from the highly reliable storage data result. CONSTITUTION:The performance diagnostic device for the equipment with the self-diagnostic function self-diagnosing the performance of each equipment part is provided with a display device 19 displaying the self diagnostic data result of each equipment part, a data storage means 24 successively storing the maintenance data for each maintenance operation by the person in charge, and a control means 21 displaying the self-diagnostic data result of each equipment part on the display device 19 based on the effective diagnostic data when the data storage means 24 stores the effective diagnostic data over the period for the effective diagnosis after the maintenance operation performed on the equipment.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a performance diagnostic device for equipment such as an automatic transaction machine, and more particularly to a performance diagnostic device for equipment having high diagnostic performance for surely performing self-diagnosis of each part of the equipment.

[0002]

2. Description of the Related Art In general, equipment equipped with each processing mechanism for handling bills, coins, cards, passbooks, slips, etc. is regularly inspected and maintained by a staff member in order to prevent failure of each processing mechanism. In addition, when a failure occurs, a staff member finds the location and performs a recovery process (for example, Japanese Patent Application No. 63-144).
460).

Further, in recent years, data on each operation of the equipment is accumulated, and the performance of the equipment is diagnosed based on the data accumulated at the time of periodic inspection, and maintenance and inspection work such as repair and parts replacement is performed based on the diagnosis result. A diagnostic method of efficiently performing the method is also considered.

[0004]

However, in such a diagnosis method, there is a case in which the equipment is diagnosed by using the accumulated data before that as a diagnosis target, although the maintenance work is performed by the staff. There is a problem that a false diagnosis is made to induce a failure, and even if the data target period is short, the data is insufficient to make a false diagnosis easily.

Therefore, the present invention enhances the management performance of each accumulated data that affects the performance of the equipment, and accurately diagnoses the equipment performance from the highly managed highly reliable accumulated data result. For the purpose of providing.

[0006]

SUMMARY OF THE INVENTION The present invention is a device performance diagnosing device having a self-diagnosis function for self-diagnosing the performance of each part of the device, and an indicator for displaying the self-diagnosis data result of each part of the device. Data storage means for sequentially storing the operation data for each operation output of the equipment and for each maintenance work by an attendant, and the data storage means for effective diagnosis after the maintenance work performed on the equipment When the effective diagnostic data for a period of time or more is accumulated, the display device is provided with control means for displaying the self-diagnostic data result of each part of the device on the basis of the effective diagnostic data.

[0007]

According to the present invention, when the performance of each part of the equipment is self-diagnosed, effective diagnosis data for a certain period or more is accumulated in the data storage means after the maintenance work performed by the staff on the equipment. When the control means makes a determination, it causes the display to display the self-diagnosis data result of each part of the device based on the effective diagnosis data. On the other hand, when it is determined that valid diagnostic data has not been accumulated, it is clearly displayed on the display that diagnosis is impossible due to lack of data.

[0008]

As described above, the data storage means for storing the operation data for each operation output and the maintenance data for each maintenance operation that affect the performance of the equipment accurately manages the data to enable the effective diagnosis data and the invalid diagnosis. Since the data and the data are handled clearly, it is possible to eliminate the misdiagnosis in which invalid accumulated data before maintenance work is mistakenly targeted as a diagnosis target. Since the diagnosis is performed only when the data is stored and managed, it is possible to reliably prevent the occurrence of erroneous diagnosis due to insufficient data, and to obtain a highly reliable diagnosis result that accurately diagnoses the performance of each part of the device.

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described in detail below with reference to the drawings. The drawing shows an automatic teller machine equipped with a performance diagnostic device. The automatic teller machine 11 shown in FIG. 1 has a handling indicator 13, an attendant call button 14, on the upper side of a front-end customer service panel 12. It has a passbook doorway 15 and a card doorway 16, a coin doorway 17 on the left side of the lower part of the panel, a banknote doorway 18 on the right side, and a CR that also serves as a touch panel.
It has T19 and has a transaction function for both bills and coins.

FIG. 2 is a block diagram of a control circuit of an automatic teller machine equipped with a performance diagnostic device.
Each circuit device is controlled according to the program stored in M22, and the control data is readablely stored in the RAM 23 and the auxiliary storage unit 24.

Further, the CPU 21 is an automatic teller machine 1
The CRT 19 is provided with a self-diagnosis function that causes the CRT 19 to display the contents of the performance diagnosis of the processing units at the time of the performance diagnosis of No. 1 and inform the attendant in detail of the performance state of each processing unit.

In addition to storing normal transaction data, the RAM 23 stores detailed day-to-day operation data 23a of each processing unit operating on the day. For example, in the case of banknote processing, detailed day operation data 23a such as the number of banknote transactions, the number of banknote payouts, the number of banknote payout errors, the number of banknote transport errors, the number of banknote jamming errors, and the number of banknote discrimination errors is stored and managed. The current day operation data 23a is transferred from the RAM 23 to the auxiliary storage unit 24 at the end of the business day. The same-day operation data 23a transferred to the above-mentioned auxiliary storage unit 24 is
It is recorded and managed as accumulated data (operation log data) 24a for each date, and the accumulated data 24a is read from the auxiliary storage unit 24 at the time of performance diagnosis of each processing unit, and the performance of each processing unit is diagnosed based on this accumulated data 24a. To do.

The accumulated data 24a is not stored because the operation data before the maintenance work date, which is normalized by the clerk performing maintenance work on the automatic teller machine 11, is invalid for performance diagnosis.
Only operation data that is effective for performance diagnosis after the maintenance work date is stored and managed. Further, when the effective accumulated data 24a for a certain number of days or more, which is the target of performance diagnosis, is provided, the CPU 2
1 is judged as valid diagnosis data, and the performance diagnosis of the automatic teller machine 11 is permitted. On the other hand, when there is a shortage of data that does not have the accumulated data 24a for a certain number of days or more, it is determined that the diagnosis cannot be performed.

The clerk panel section 25 is mounted on the inner surface of the front door or the inner surface of the rear door of the automatic teller machine 11 and is provided with various switches such as a mode change switch for handling the equipment. The communication control unit 26 is connected to a center that manages transaction information of all customers, and serves as a communication function that obtains transaction data corresponding to the customers input to the automatic teller machine 11 from the center. Banknote processing unit 27
Processes the banknotes received from the banknote inlet / outlet 18 into the inside thereof, and processes the banknotes at the time of withdrawal and withdrawal of the deposits.
Release process from 8. The banknote processing unit 28 includes the coin door 1
The coins received from 7 are taken in, and the coins are released from the coin inlet / outlet 17 at the time of withdrawal and withdrawal of deposits. The form processing unit 29 issues a slip in which the transaction data is described according to the transaction contents at the time of deposit / withdrawal processing, and also reads and writes the transaction information of the inserted passbook,
Deposit / withdrawal processing is performed according to the transaction data of the customer based on the passbook transaction. The card processing unit 30 reads and writes the information of the inserted card, and performs deposit / withdrawal processing according to the transaction data of the customer based on this card transaction.

The performance diagnosis operation of the automatic teller machine constructed as described above will be described with reference to the flowcharts of FIGS. 3 and 4. FIG. 3 shows the recording state of the same day operation data 23a obtained when the automatic teller machine 11 is operated. Now, when the automatic teller machine 11 is started, it waits in a transaction permitting state (step n1. ). In this waiting state, when the customer performs each transaction process such as deposit, withdrawal, passbook entry, balance inquiry, etc., detailed data for each transaction is stored and managed in the RAM 23 as operation data 23a on the day (step n2 ... n3).

In addition, when a staff member performs maintenance work due to periodical inspection of the automatic teller machine 11 or occurrence of a failure,
At that time, the performance of the automatic teller machine 11 becomes normal, so the accumulated data 24a before that and the operating data 2
3a is treated as invalid data and cleared (step n4).

Further, when the clerk wants to know the current performance diagnosis result of the automatic teller machine 11, he / she inputs and sets that fact, and the diagnosis result is displayed and output on the CRT 19 (steps n5 to n6).

As described above, the transaction data, the maintenance data, and the performance diagnostic data are handled, and these data are stored and managed in the RAM 23 as the current day operation data 23a. The storage-managed same-day operating data 23a is stored and managed in the auxiliary storage unit 24 as one accumulated data 24a. In this way
The data recording process for one day is completed, and the daily operation data is sequentially accumulated in the auxiliary storage unit 24 (step n7).

FIG. 4 shows the output state of the performance diagnosis result,
When outputting the performance diagnosis result, the CPU 21 first
It is determined whether or not the accumulated data 24a is valid diagnostic data that is a diagnostic target that has been accumulated for a certain number of days or more (steps n11 to n).
12) If the accumulated data 24a does not reach a certain number of days, it is determined that the data is inadequate diagnosis data, and as shown in FIG.
Is clearly displayed (step n13).

On the other hand, when it is determined that the valid diagnostic data is stored for a certain number of days or more, as shown in FIG.
It clearly displays on the RT 19 that a unit to be diagnosed, such as "banknote unit, passbook unit ...", is selected (step n14).

For example, when a staff member selects a banknote unit and makes a touch input, the "feedout error rate", "conveyance error rate", "banknote jam rate", and "discrimination error rate" for this banknote unit are further shown in FIG. Various diagnostic items such as "are displayed on the CRT 19 and, for example, of the displayed diagnostic items, the item" transport error rate "is input and designated (step n15), the CPU 21 transports the bill based on the accumulated data 24a. The error rate is calculated and obtained, and as shown in FIG. 8, the performance status such as the latest transport error rate and the presence / absence of adjustment of the banknote transport path is displayed in detail (step n16).

Also, when the passbook unit is selected and touch-inputted, various diagnostic items for the passbook unit are displayed on the C screen.
When it is displayed on the RT 19 and one of the displayed diagnostic items is input and designated, the CPU 21 calculates and obtains the diagnostic result of the designated item based on the accumulated data 24a, and the calculated result is C
The details are displayed on the RT 19 (steps n17 to n18).

Based on the display output of such a diagnosis result, a management system for preventing the occurrence of a failure by specifying, correcting or adjusting the replacement time due to the wear of parts at a specific position of each processing section is provided. Can be taken.

As described above, the auxiliary storage unit that stores the operation data for each operation output and the maintenance data for each maintenance operation that affect the performance of the automatic teller machine, manages the data accurately and the effective diagnosis data. And the invalid diagnosis data can be handled clearly, it is possible to eliminate the false diagnosis that the invalid accumulated data before the maintenance work is mistakenly made a diagnosis target. Since the diagnosis is performed only during the data management in which the effective diagnosis data is stored and managed, it is possible to surely prevent the erroneous diagnosis due to the lack of the data, and obtain the highly reliable diagnosis result that accurately diagnoses the performance of each part of the device.

In the correspondence between the present invention and the configuration of the above-described one embodiment, the device of the present invention corresponds to the automatic teller machine 11 of the embodiment, and the display device also serves as a touch input. Corresponding to CRT 19, the data storage means is RA
Corresponding to M23 and auxiliary storage unit 24, the control means is C
Although it corresponds to the PU 21, the present invention is not limited to the configuration of the above-described embodiment.

[Brief description of drawings]

FIG. 1 is an external perspective view of an automated teller machine including a performance diagnostic device of the present invention.

FIG. 2 is a block diagram of a control circuit of an automatic teller machine including the performance diagnostic device of the present invention.

FIG. 3 is a flow chart showing a recording state of same-day operation data according to the present invention.

FIG. 4 is a flowchart showing a processing operation when outputting a diagnosis result of the present invention.

FIG. 5 is a display explanatory view showing a non-diagnosis screen of the present invention.

FIG. 6 is a display explanatory view showing a diagnostic unit selection screen of the present invention.

FIG. 7 is a display explanatory view showing a diagnostic item selection screen of the present invention.

FIG. 8 is a display explanatory view showing a diagnostic result output screen of the present invention.

[Explanation of symbols]

 11 ... Automatic teller machine 19 ... CRT 21 ... CPU 23 ... RAM 23a ... Current day operation data 24 ... Auxiliary storage unit 24a ... Accumulated data

Claims (1)

[Claims] 1. A performance diagnostic device for a device having a self-diagnosis function for self-diagnosing the performance of each part of the device, comprising: an indicator for displaying a self-diagnosis data result of each part of the device; and an operation for each operation output of the device. Data storage means for sequentially storing data, and for sequentially storing maintenance data for each maintenance operation by a staff member,
After the maintenance work performed on the equipment, when the data storage means accumulates valid diagnosis data for a valid diagnosis target period or longer, the self-diagnosis data result of each part of the equipment is displayed on the display unit based on the valid diagnosis data. A device performance diagnostic device comprising a control means for displaying.