JP2003337970A - Method and program for maintaining automatic teller machine - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To realize a method for maintenance which prevents equipment from getting out of order by speedily deciding a fault of an automatic teller machine. <P>SOLUTION: Abnormality data detected in transaction processing of the automatic teller machine are classified and stored by parts of the equipment and the abnormality data accumulated in the operation of the automatic teller machine are compared by the parts with a threshold to decide the possibility of a fault; when it is decided that a fault will possibly occurs, the decision result is reported. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a maintenance method and a maintenance program for an automatic teller machine installed in a branch of a financial institution.

[0002]

2. Description of the Related Art The conventional method for maintaining an automatic teller machine is
A person in charge of the maintenance department collects log information accumulating information on the history of failure of the automated teller machine and abnormalities of each device equipped on the automated teller machine on a regular basis or as needed around the store and on a floppy disk. If you find a fear of failure (hereinafter referred to as a failure) by analyzing it, output it to a manufacturer of the automated teller machine, etc. and repair the relevant equipment. Is going.

[0003]

However, in the above-mentioned conventional technique, the data for the maintenance department staff to detect the failure is abnormal data arranged in time series, and the data is analyzed in order to analyze the abnormal data. Needs to be organized and classified, so that there is a problem that the time and labor required for the collection work and the analysis work that go around the store become excessive and the burden on the staff increases.

Further, since it takes time to analyze a failure, the handling of the automated teller machine operating daily is delayed,
As a result, a failure occurs in the equipment of the automated teller machine that is in operation, and the burden on the staff, maintenance personnel of financial institutions, maintenance personnel of manufacturers, etc. (hereinafter referred to as maintenance personnel) is dealt with each time. There is a problem that not only the number of users increases, but also the convenience of customers decreases.

The present invention has been made in order to solve the above problems, and an object of the present invention is to realize a maintenance method for promptly determining a failure of an automated teller machine to prevent equipment failure. To do.

[0006]

In order to solve the above-mentioned problems, the present invention collects abnormal data detected during the transaction processing of an automated teller machine by classifying it into parts for each device, During the operation of the automatic teller machine, the accumulated abnormal data is compared with a threshold for each part to determine the risk of failure, and when it is determined that there is a risk of failure, the determination result is displayed. It is characterized by notifying.

Further, the control section of the automatic teller machine stores abnormal data detected during the transaction processing by storing the abnormal data by classifying the abnormal data according to the parts of each device and storing the abnormal data during the operation. To function as failure judgment means for judging the risk of failure occurrence by comparing the generated abnormal data with a threshold value for each part and failure notification means for notifying the judgment result when it is judged that there is a risk of failure occurrence Is characterized by.

[0008]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of a maintenance method for an automatic teller machine according to the present invention will be described below with reference to the drawings. FIG. 1 is a flowchart showing a failure determination process of the present invention, FIG. 2 is a block diagram showing an automated teller machine of the embodiment, and FIG. 3 is a flowchart showing an abnormal data accumulation process.

In FIG. 2, reference numeral 1 is a host computer as a host device installed in a center of a financial institution, which is an automated teller machine 2 installed in a store such as a branch of a bank and a communication line such as a telephone line. Connected through. A monitoring center 3 is installed in a financial institution, and is provided with a monitoring terminal connected to an automated teller machine via a communication line.

Reference numeral 4 is a control unit of the automatic teller machine 2,
It is connected to the host computer 1 and the monitoring terminal of the monitoring center 3 via a communication line, and controls each unit in the automatic teller machine 2 to perform transaction processing and also control data communication and the like. A storage unit 5 of the automatic teller machine 2 stores a program executed by the control unit 4, a processing result by the control unit 4, and the like.

Reference numeral 6 is a display, which is a CRT or L
It is composed of a display unit such as a CD and an input unit such as a touch panel. Reference numeral 7 denotes a card reader printer, which reads and writes the contents recorded on the inserted transaction card, a transportation path for transporting the transaction card, and a drive mechanism thereof.
It is provided with parts such as a printer section for printing on a transaction statement sheet and the like.

Reference numeral 8 is a passbook entry machine, which has a magnetic reading unit for reading and writing the contents recorded on the magnetic stripe of the inserted passbook, a entry unit for writing transaction contents in the passbook, and a conveyance path for conveying the passbook. It is provided with parts such as a drive mechanism.
Reference numeral 9 denotes a banknote depositing / dispensing machine, which receives a customer's banknotes and discharges payment banknotes and the like, and a shutter for opening and closing the banknote and its driving mechanism, a discriminating section for discriminating banknote authenticity, damage, etc.
A denomination storage for storing banknotes for each denomination, a reject storage for rejecting banknotes such as conveyance abnormalities, a conveyance path provided between these parts for conveying the banknotes, and a switching mechanism and a drive mechanism thereof. I have it.

A coin depositing / dispensing machine 10 includes a depositing / dispensing port for receiving a customer's coins and discharging paid coins, a shutter for opening / closing the coin, a driving mechanism therefor, a discriminating unit for discriminating the authenticity / damage of coins. , Denomination-based storage for storing coins by denomination,
Reject store that stores reject coins such as transport errors,
It is provided with a return port for returning foreign matters and the like, a transfer path provided between these parts for transferring coins, and a switching mechanism and a drive mechanism for the transfer path.

In addition to the above, the automatic teller machine 2 has parts such as a maintenance operation part used by a maintenance person and the like, a lead wire for transmitting and receiving signals between each device and each part.
In addition, each device has a control unit that controls each part of the device. The operation of the above configuration will be described. Hereinafter, the process of accumulating abnormal data during transaction processing will be described with reference to the flowchart shown in FIG.

S1, the control unit 4 of the automatic teller machine 2
It issues an operation command to the equipment that operates according to the transaction processing program. For example, it issues a magnetic stripe read command to the card reader / printer 7. S2, the device that receives the operation command activates each part according to the command, transfers the operation status such as the operation time and the executed processing content to the control unit 4, and the control unit 4 operates the device according to the transferred operation status. Monitor the situation.

In the case of the card reader / printer 7, when a reading command is received, the transaction card is conveyed from the insertion port to a predetermined position of the card reader section by the conveyance path and stopped, and the account number etc. recorded on the transaction card is displayed. Read card information. At this time, processing contents such as transaction card detection, transaction card suspension, and reading of card information are transferred to the control unit 4 as operating conditions.

In step S3, the control unit 4 detects the presence or absence of an abnormality according to the transferred operating condition and makes a determination. If it is determined that there is no abnormality, the process proceeds to step S8, and if it is determined that there is an abnormality, the process proceeds to step S4. . In the case of the card reader / printer 7, for example, the time from the transaction card detection to the transaction card stop is measured, and an abnormality is detected by comparing with a predetermined time such as a set value at the time of design stored as a normal value, and the normal value is detected. If it is longer than the value, there is an abnormality. If it is within the normal value, it is determined that there is no abnormality.

Further, the processing contents such as the reading contents of the card information are judged by detecting whether or not there is an abnormality depending on whether or not the processing contents are correctly executed. The normal value may be determined in consideration of a change in operating environment such as temperature and humidity as a set value at the time of design.
S4, the control unit 4 identifies the device in which the abnormality has been detected by the device that has sent the operation command, and identifies the part according to the content of the detected abnormality.

In the case of the card reader / printer 7, for example, when the time from the transaction card detection to the transaction card stop is long, it is recognized as an abnormality of the conveyance path, and the abnormality detection portion is specified as the conveyance path. Further, when the read contents of the card information cannot be read or there is an unknown part, the abnormality detection part is specified as the card reader part.

In step S5, the control unit 4 classifies the abnormal data for each part of each device and stores the abnormal data in the corresponding part of the corresponding device of the abnormal data storage file for each part. At the same time, the new abnormal data is stored in addition to the abnormal data already stored. The abnormal data is stored as a table or the like in which device identifiers and part identifiers such as numbers and symbols are set for each device and each part, and abnormal identification symbols such as numbers and symbols indicating the abnormal state are provided. You may do it.

In step S6, the control unit 4 determines whether maintenance personnel support is necessary according to the content of the abnormality, and refers to the failure list stored in the storage unit 5 to determine that maintenance personnel support is required. Then, if it is determined that there is no need for maintenance personnel support, the process proceeds to step S8. In the case of the card reader / printer 7, for example, the transaction card detection signal is transferred, but if the transaction card stop signal is not transferred even after a certain period of time, it is determined that a failure has occurred in the transport path.

If the read contents of the card information cannot be read, it is displayed on the display unit of the display 6 that the transaction card is returned to the customer in accordance with the transaction processing program, or that the inserted transaction card cannot perform the transaction. Transaction processing of. S7, the control unit 4 shifts the automatic teller machine 2 to the handling suspension state, displays the fact on the display unit of the display 6, and notifies the alarm and the terminal of the maintenance staff together with the portion where the failure has occurred. And urge the maintenance personnel to respond.

After that, in order to repair the faulty part of the automatic teller machine 2, the maintenance staff takes measures such as turning off the power source of the automatic teller machine 2 and ends the transaction processing of the automatic teller machine. S8, the control unit 4 confirms the presence or absence of the next instruction by the transaction processing program, and if there is the next instruction, returns to step S1 to continue the transaction processing, and if there is no next instruction, terminates the transaction processing.

In this way, during the transaction processing of the automatic teller machine 2, the abnormality occurring in each part of each device is detected,
Abnormal data accumulation processing is performed in which the detected abnormal data is classified for each part of each device and accumulated in the abnormal data storage file for each part. As described above, the abnormal data for each part accumulated in the abnormal data accumulation file for each part can be obtained by the control unit 4 when the automatic teller machine 2 is started, waiting time for transaction processing, and waiting time for reply from the host computer 1. ,
A failure determination process for determining a failure of the automated teller machine 2 is performed by using the interval between operations such as the end of business on that day.

The operation of the failure judgment processing will be described below with reference to FIG.
It will be described in accordance with the step shown by S using the flowchart shown in FIG. The storage unit 5 of the automated teller machine 2 stores a “fault determination program” for determining a fault of each device or each part of the automated teller machine 2. S11,
The control unit 4 launches a failure determination program between operations,
According to the failure determination schedule, the abnormal data of the first part is read from the abnormal data storage file for each part in which abnormal data is stored for each part of each device.

In step S12, the control unit 4 determines the presence or absence of an obstacle by comparing it with a preset threshold value of the part. If the threshold value is exceeded, the process proceeds to step S13, and if the threshold value is not satisfied, the process proceeds to step S14. . Here, the threshold is set for each part of each device, such as the cumulative number of abnormal data detections, the frequency of abnormal data detection of the latest fixed number of times, etc. for each part or abnormality content, and the table or the like is stored in the storage unit 5. ing.

For example, in the case of the card reader / printer 7 described above, if the occurrence frequency of the conveyance path abnormality is equal to or greater than the threshold value, it is determined as a failure and the process proceeds to step S13. If the cumulative number of card information reading abnormalities is greater than or equal to the threshold value, it is determined as a failure and the process proceeds to step S13. S13, the control unit 4 informs the monitoring terminal of the monitoring center 3 via the communication line that the failure determination, the determination result of the device and the part determined to be the failure, and the determination result of the contents thereof are transmitted to the monitoring terminal 3 by the communication line. Call attention to the person in charge of the monitoring terminal.

Upon receipt of this notification, the person in charge of the monitoring center 3 contacts the automated teller machine 2 or the service center of the manufacturer of the relevant equipment to request repair, and repairs the relevant part of the relevant equipment. I do. At this time, the person in charge of the maintenance and the maintenance staff extracts the part where the abnormal data within a certain range is accumulated from the accumulated abnormal data and repairs it at the same time as the part where the failure may occur. It may be performed.

After the repair is completed, the maintenance staff deletes the relevant abnormal data stored in the abnormal data storage file for each part of the storage section 5 by the maintenance staff operating section. To delete the abnormal data after the repair, the person in charge of the monitoring center 3 who receives the notification of the completion of the repair sends a command to the corresponding automated teller machine 2 through the monitoring terminal or the like to delete the abnormal data. You may do it.

Further, the abnormal data before erasure may be stored in a separate file together with the repair result so as to be referred to when the threshold value is reset at a later date and then erased. S1
4. The control unit 4 determines whether or not interrupt processing is necessary. That is,
When a customer visits during the execution of the failure determination processing and a customer detection sensor (not shown) of the automated teller machine 2 detects this and the detection signal is transferred to the control unit 4, the failure determination processing is temporarily suspended. Then, the part for which the failure determination processing has been completed is stored in the storage unit 5 as the failure determination processing end part and is stored in step S15.
Move to.

If the interrupt process is not required, the failure determination process end part is stored in the storage unit 5 and the process proceeds to step S16. S15, the control unit 4 executes an interrupt process, for example, a transaction process by the automatic teller machine 2. When the transaction processing is completed, the control unit 4 confirms that the customer has left, and if the failure determination processing needs to be continued, the process goes to step S16.

In step S16, the control unit 4 refers to the failure determination processing end part and the schedule stored in the storage unit 5 to check the presence or absence of unprocessed devices or parts. Returning to S1, the failure determination process for the next device or the like is performed according to the schedule. When there is no remaining device or the like, the failure determination processing of this time is terminated, and the next failure determination processing is performed using the interval of operation after a predetermined time or the like has elapsed.

In this way, the failure determination process of the automatic teller machine 2 is performed. As described above, according to the present invention, abnormal data accumulated by classifying each part of each device and accumulated is compared with a threshold value set for each part during the operation of the automated teller machine 2 to automatically detect a failure. It is a method of maintaining the automatic teller machine 2 by notifying the decision result and notifying the decision result when it is decided that there is a failure.

As a result, it becomes possible to automatically monitor the failure of the automatic teller machine, and it is possible to eliminate the work of collecting and analyzing the abnormal data performed by the staff in the maintenance department. Can be reduced and the work efficiency can be improved. In addition, by determining the failure between the operations of the automated teller machine and notifying the failure, it is possible to quickly perform the failure determination and deal with the failure. It is possible to prevent the occurrence of the occurrence, reduce the burden on the maintenance staff, and improve the convenience of the customer.

Furthermore, by using the cumulative value or frequency of abnormalities as a threshold value for items that were not previously recognized as having a risk of failure, the risk of failure can be determined in advance.
Preventive maintenance becomes possible, and the failure of the automatic teller machine can be prevented, and the operating efficiency of the automatic teller machine can be improved. Furthermore, when repairing a failure, it is possible to improve the efficiency of maintenance work and enhance the effect of preventive maintenance by extracting another site where a failure may occur and performing repair at the same time.

For detecting abnormalities of driving parts such as motors and solenoids installed in the driving mechanism and switching mechanism of each device of the automatic teller machine, a weak voltage that does not actually work is detected from its driver or the like. The resistance value may be calculated by supplying the current and measuring the current, and the presence or absence of abnormality such as disconnection or resistance value abnormality may be detected by the threshold value of the resistance value that is set.

As a result, it becomes possible to positively detect the sign of failure occurrence, and it is possible to further enhance the effect of preventive maintenance. Further, the control unit 4 and the storage unit 5 may be used by embedding the storage unit in a micro controller unit (MCU) which is an integrated circuit that plays a role of a control unit for devices and the like.

As a result, the functions of the control unit 4 and the storage unit 5 can be integrated, and the automatic teller machine 2 can be simplified. Furthermore, even if the control unit of each device equipped in each device is made to share the function of the control unit of the above-described automatic teller machine so that detection of abnormal data and determination of notification can be performed between operations, It does not impair the effects of the present invention.

The maintenance method of the present invention is not limited to the above-described respective devices and parts, but the same maintenance method can be applied even when a device necessary for functioning as an automated teller machine is added. The same effect can be obtained.

[0040]

As described above, according to the present invention, the abnormal data accumulated by classifying each part of each device is compared with the threshold value set for each part during the operation of the automatic teller machine. By automatically determining a failure by using the above method, it is possible to reduce the burden on the person in charge of the maintenance department and the maintenance staff and improve the convenience for the customer.

[Brief description of drawings]

FIG. 1 is a flowchart showing a failure determination process of the present invention.

FIG. 2 is a block diagram showing an automated teller machine according to an embodiment of the present invention.

FIG. 3 is a flowchart showing an abnormal data accumulation process of the present invention.

[Explanation of symbols]

1 Host computer 2 cash automatic transaction device 3 monitoring centers 4 control unit 5 memory 6 display 7 Card reader printer 8 Passbook entry machine 9 Banknote deposit and withdrawal machine 10 coin deposit and withdrawal machine

Claims (5)

[Claims] 1. The abnormal data detected during the transaction processing of the automatic teller machine is classified and accumulated for each part of each device, and the accumulated abnormality is detected between the operations of the automatic teller machine. A method of maintaining an automated teller machine, comprising: comparing data with a threshold value for each part to determine a risk of failure, and notifying the determination result when it is determined that there is a risk of failure. 2. The maintenance method for an automated teller machine according to claim 1, wherein the threshold value is based on a cumulative value of abnormalities of the part. 3. The automatic teller machine maintenance method according to claim 1, wherein the threshold value is based on a frequency of occurrence of abnormality of the part. 4. The cash automatic according to claim 1, further comprising a monitoring center connected to the automatic teller machine through a communication line, and notifying the monitoring center of the determination result. Transaction equipment maintenance method. 5. An abnormal data accumulating means for accumulating the abnormal data detected during the transaction processing by the control unit of the automatic teller machine by classifying the abnormal data according to each part of the equipment, and the accumulation during the operation. To function as failure judgment means that compares the abnormal data generated by each part with a threshold value to judge the risk of failure, and failure notification means that notifies the judgment result when there is a risk of failure A maintenance program for an automated teller machine.