JP6882149B2 - Maintenance system for trading equipment - Google Patents

Description

The present invention relates to a maintenance system for a trading device.

In the maintenance system of trading equipment, there is a technology that acquires various information of trading equipment and captures the latest changes in information to find out the expansion status of the possibility of failure and lead to preventive maintenance (for example, patents). Reference 1). In addition, we have made it possible to isolate the failure by grasping the occurrence situation of the failure and outputting the repair instruction immediately or the instruction that should be inspected in the regular inspection according to the two-step standard. There is a technique (see, for example, Patent Document 2).

Japanese Unexamined Patent Publication No. 2002-2600069 Japanese Unexamined Patent Publication No. 2005-222336

By the way, in a maintenance system that continuously obtains failure information of a trading device and performs preventive maintenance based on this information, it is hoped that the maintenance of preventive maintenance will be facilitated according to the convenience of the user who uses the trading device. It is rare.

An object of the present invention is to provide a maintenance system for a trading device, which enables easy maintenance of preventive maintenance according to the convenience of the user who uses the trading device.

In order to achieve the above object, the first aspect according to the present invention is a determination means for determining whether or not the trading device is in a preventive maintenance recommended state in which preventive maintenance work is recommended, and schedule information for preventive maintenance work. And the storage means for storing the above, and when the determination means determines that the trading device is in the preventive maintenance recommended state, a plurality of candidate schedules capable of preventive maintenance work are selected based on the schedule information stored in the storage means. Means, a display means for displaying a plurality of candidate schedules selected by the selection means, a selection input means for accepting selection input for a plurality of candidate schedules displayed on the display means, and selection input to the selection input means. It has a changing means for changing the schedule information stored in the storage means to a reserved schedule based on the candidate schedule, and the display means further has identification information of the same store as the trading device. When there is a reserved schedule of the trading device of the above, the reserved schedule of the other trading device is also displayed .

According to the first aspect, when the determination means determines that the trading device is in the preventive maintenance recommended state, the selection means has a plurality of candidate schedules capable of preventive maintenance work based on the schedule information stored in the storage means. It will be elected, and the display means will display a plurality of candidate schedules selected by the selection means. The user who sees this selects one convenient candidate schedule from the displayed plurality of candidate schedules and inputs it to the selection input means. Then, the changing means changes the schedule information stored in the storage means based on the candidate schedule selected and input in the selection input means. In this way, the maintenance schedule can be reserved automatically. Therefore, preventive maintenance can be easily performed according to the convenience of the user who uses the trading device.

The second aspect according to the present invention is, in the first aspect, the setting promotion for prompting the setting of the preventive maintenance work schedule when the determination means determines that the trading device is in the preventive maintenance recommended state. The display will be displayed, and it has a setting start input means that accepts an input to set the preventive maintenance work schedule, and an input to set the preventive maintenance work schedule is input to the setting start input means. Then, the selection means selects a plurality of candidate schedules capable of preventive maintenance work based on the schedule information stored in the storage means, and the display means selects a plurality of candidate schedules selected by the selection means. It is characterized by displaying a candidate schedule.

According to the second aspect, when the determination means determines that the trading device is in the preventive maintenance recommended state, the display means displays the setting promotion display prompting the setting of the preventive maintenance work schedule. When the user who sees this inputs an input to set the schedule of preventive maintenance work in the setting start input means, the preventive maintenance work can be performed based on the schedule information stored in the storage means by the selection means. A plurality of candidate schedules are selected, and the display means displays a plurality of candidate schedules selected by the selection means. As a result, when the trading device is in the preventive maintenance recommended state, the user can reserve the maintenance schedule at a convenient timing.

In the third aspect of the present invention, in the first or second aspect, the display means indicates that the preventive maintenance work has been requested when the candidate schedule is selectively input to the selection input means. It is characterized by doing.

According to the third aspect, when the candidate schedule is selectively input to the selection input means, the display means displays that the preventive maintenance work has been requested, so that the preventive maintenance work has been requested. It can be easily recognized by the user.

A fourth aspect according to the present invention has, in any one of the first to third aspects, a transmission means for transmitting a candidate schedule selectively input to the selection input means to a terminal device for maintenance personnel. It is characterized by.

According to the fourth aspect, since the transmission means transmits the candidate schedule selectively input to the selection input means to the terminal device for the maintenance staff, the maintenance staff can be made to recognize the maintenance schedule.

A fifth aspect according to the present invention comprises a plurality of the trading devices having the display means and the selection input means in any one of the first to fourth aspects, and is common to these trading devices. It is characterized in that a management machine having the determination means, the storage means, the selection means, and the change means is provided.

According to the fifth aspect, since a management machine having a determination means, a storage means, a selection means, and a change means is provided in common to a plurality of trading devices having a display means and a selection input means, it is managed. The machine can collectively manage the maintenance schedules of a plurality of trading devices.

According to the present invention, it is possible to provide a maintenance system for a trading device that can easily perform preventive maintenance maintenance according to the convenience of the user who uses the trading device.

It is a block diagram of the maintenance system for a trading apparatus of one Embodiment which concerns on this invention. It is a block diagram of the trading apparatus of the maintenance system for trading apparatus of one Embodiment which concerns on this invention. It is a front view which shows the display example of the apparatus operation display part of the maintenance system for a trading apparatus of one Embodiment which concerns on this invention. It is a front view which shows the display example of the apparatus operation display part of the maintenance system for a trading apparatus of one Embodiment which concerns on this invention. It is a front view which shows the display example of the apparatus operation display part of the maintenance system for a trading apparatus of one Embodiment which concerns on this invention. It is a front view which shows the display example of the apparatus operation display part of the maintenance system for a trading apparatus of one Embodiment which concerns on this invention. It is a front view which shows the display example of the apparatus operation display part of the maintenance system for a trading apparatus of one Embodiment which concerns on this invention. It is a front view which shows the display example of the apparatus operation display part of the maintenance system for a trading apparatus of one Embodiment which concerns on this invention.

A maintenance system for a trading device according to an embodiment of the present invention will be described below with reference to the drawings.

The maintenance system 11 for a trading device of the present embodiment is composed of a plurality of trading devices 12 having a similar configuration and a management machine 13 common to the trading devices 12. The trading device 12 is a money processing device installed in a store of a financial institution such as a bank and mainly performs deposit / withdrawal transactions of money. Here, the trading device 12 constituting the maintenance system 11 for the trading device may be installed in one store or a plurality of trading devices 12 may be installed in one store. The management machine 13 is installed in a maintenance center that manages the maintenance of the trading device 12. The maintenance center is usually provided in a place different from the store where the trading device 12 is installed.

The trading device 12 is used by a banknote processing mechanism unit 21 that performs deposit / withdrawal processing of banknotes in money, a coin processing mechanism unit 22 that performs deposit / withdrawal processing of coins in money, and a user who uses the trading device 12. With the status information of the touch panel type device operation display unit 23 (display means, selection input means) that displays and receives the operation input by the user, the device communication unit 24 that communicates with the management device 13, and the transaction device 12. It has a device storage unit 25 that stores certain device state information, and a device control unit 26 that controls them. The device control unit 26 stores the device status information of the trading device 12 in the device storage unit 25 and outputs the device status information to the management device 13 via the device communication unit 24.

As shown in FIG. 2, the banknote processing mechanism section 21 includes a banknote deposit section 31 in which banknotes are inserted from outside the device, a banknote withdrawal section 32 and a banknote return section 33 in which banknotes can be taken out of the device from inside the device. A banknote deposit identification unit 34 that identifies banknotes, a banknote temporary storage unit 35 that classifies banknotes by denomination and temporarily stores them, and a banknote storage unit 36 that classifies banknotes by denomination and stores them so that they can be withdrawn. , A banknote withdrawal identification unit 37 that identifies the banknotes drawn out from the banknote storage unit 36, and a withdrawal reject unit that stores banknotes that are identified by the banknote withdrawal identification unit 37 as not being able to withdraw due to skewing or double feeding. It has 38 and a bill transporting unit 39 that connects them and transports bills.

The bill processing mechanism unit 21 identifies and counts the bills inserted into the bill deposit unit 31 by the bill deposit identification unit 34, and temporarily stores acceptable bills in the bill temporary storage unit 35, while temporarily storing unacceptable bills in the bill. The banknote deposit process to be sent out to the return unit 33 and the banknote storage process to store the banknotes temporarily stored in the banknote temporary storage unit 35 in the banknote storage unit 36 by the approval operation to the device operation display unit 23 are performed. Further, the banknote processing mechanism unit 21 identifies and counts the banknotes stored in the banknote storage unit 36 by the banknote withdrawal identification unit 37, and stores the banknotes identified as non-withdrawal in the withdrawal reject unit 38. On the other hand, a banknote withdrawal process or the like is performed in which the banknotes identified as being able to be withdrawn are transported to the banknote withdrawal unit 32.

The coin processing mechanism unit 22 includes a coin deposit unit 41 into which coins are inserted from outside the device, a coin withdrawal unit 42 and a coin return unit 43 that allow coins to be taken out of the device from inside the device, and a coin that identifies coins. The identification unit 44, the coin temporary storage unit 45 that classifies coins by denomination and temporarily stores them, the coin storage unit 46 that classifies coins by denomination and stores them so that they can be withdrawn, and transports coins by connecting them. It has a coin transport unit 47 and a coin transport unit 47.

The coin processing mechanism unit 22 identifies the coins inserted in the coin deposit unit 41 by the coin identification unit 44 and temporarily stores acceptable coins in the coin temporary storage unit 45, while temporarily storing unacceptable coins in the coin return unit 43. The coin deposit processing to be delivered to the coin storage unit 45 and the coin storage processing to store the coins temporarily stored in the coin temporary storage unit 45 in the coin storage unit 46 by the approval operation to the device operation display unit 23 are performed. Further, the coin processing mechanism unit 22 performs coin withdrawal processing and the like for withdrawing coins to the coin withdrawal unit 42 while counting the coins stored in the coin storage unit 46.

As shown in FIG. 1, the management machine 13 is displayed toward the management machine communication unit 51 (transmission means) that communicates with each device communication unit 24 of the plurality of trading devices 12 and the user who uses the management machine 13. It has a touch panel type management machine operation display unit 52 that performs operation input and receives operation input by the user, and a management machine control unit 53 that controls these.

The management machine 13 has a device status information storage unit 61 that stores device status information of each of the plurality of trading devices 12 and device status information obtained by communicating with the plurality of trading devices 12 via the management device communication unit 51. The state evaluation reference storage unit 62 that stores the criteria for evaluating the failure level of the error content based on the above, and the device state information stored in the device state information storage unit 61 are stored in the state evaluation reference storage unit. With the failure determination unit 63 (determination means) that determines which failure level the failure level of the error content based on the device status information, in other words, the failure level of the trading device 12 is, by comparing with the reference stored in 62. ,have.

The device state information stored in the device state information storage unit 61 includes, for example, a skew state (skew state) of banknotes transported by each unit of the banknote transport unit 39. Further, the device state information includes, for example, the occurrence rate of deposit rejected bills that are determined to be in a skewed state by the bill deposit identification unit 34 during transportation by the bill transport unit 39 and are returned to the bill return unit 33. There is a rate of occurrence of withdrawal rejected banknotes that are determined to be skewed by the banknote withdrawal identification unit 37 during transportation by the banknote transporting unit 39 and are conveyed to the withdrawal rejecting unit 38. Further, the device state information includes a distance between bills during transportation in each part of the bill transport unit 39 and a distance between coins during transportation in each part of the coin transport unit 47.

Further, the device state information includes the output level of each sensor provided in the bill processing mechanism 21 and the coin processing mechanism 22, and is provided in a portion other than the bill processing mechanism 21 and the coin processing mechanism 22 in the trading device 12. There is the output level of the sensor. Further, the device status information includes the transaction time required to process a predetermined reference number (for example, 30) of banknotes for each process such as deposit, withdrawal, and tightening in the banknote processing mechanism unit 21, and coin processing. There is a transaction time required to process a predetermined reference number of coins (for example, 30 coins) for each process such as deposit, withdrawal, and tightening in the mechanism unit 22.

Further, the device status information includes the communication data amount and the communication time of the device communication unit 24. Further, the device state information includes a current consumption value when each process of money processing is performed and a current consumption value when each process other than money processing is performed. Further, the device state information includes a detection value of a sound detection sensor and a vibration detection sensor provided in the trading device 12, and a detection value of a temperature sensor provided in the trading device 12 for detecting the internal temperature. In addition, the device status information includes the occurrence rate of retry operations in each process. This retry operation includes a retry operation such as recognition by a sensor in the trading device 12, mechanical operation, communication operation, and access to a storage unit. In addition, the device status information includes the occurrence rate of the reset operation for each error. In addition, the device status information includes the occurrence rate of momentary interruption and momentary power failure.

The failure level of the error content based on the device status information indicates that the trading device 12 is in a normal level indicating that maintenance is not required and in a preventive maintenance recommended state in which preventive maintenance work is recommended. There is a preventive maintenance recommended level and an urgent maintenance required level indicating that an urgent maintenance required state requires urgent maintenance work. Therefore, the failure determination unit 63 is a part of the management machine 13 that determines whether or not the trading device 12 is in the preventive maintenance recommended state in which the preventive maintenance work is recommended.

Here, among the error contents of the trading device 12 calculated based on the device state information, the error contents that the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level include, for example, the following examples. State evaluation from the state in which the skewed state of the banknotes transported by each part of the banknote transporting unit 39, which is the device status information, is the same part, and the banknotes have been stably transported in the right leading position within the permissible range until then. When the tendency is switched to the left leading tendency larger than the standard stored in the reference storage unit 62, it is determined that the error content is at the preventive maintenance recommended level. Damage to the guide and adhesion of foreign matter are assumed as factors for switching the skewed state at the same position. At this time, by comparing the magnitude of the degree of switching, the length of the switching occurrence time / period, etc. with the criteria stored in the state evaluation reference storage unit 62, whether the error degree is mild or severe. Is also determined.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. The rate of occurrence of deposit-rejected banknotes due to skewed state, which is device status information, is less than or equal to a predetermined value (for example, 0.1% (that is, 1 deposit-rejected banknote for 1000 banknotes), which can be said to be almost zero until then. The preventive maintenance recommended level when the rate of occurrence (for example, 1%) is higher than the ratio of the standard stored in the state evaluation standard storage unit 62 (for example, 10 times). It is determined that the error content is. That is, assuming that the transaction device 12 has a factor that changes the occurrence rate of the deposit rejected banknotes when the occurrence rate of the deposit rejected banknotes becomes larger than the standard ratio, it is determined that the error content is at the preventive maintenance recommended level. To do. At this time, by comparing the magnitude of the degree of change, the length of the change occurrence time / period, etc. with the criteria stored in the state evaluation reference storage unit 62, whether the error degree is mild or severe. Is also determined.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. The rate of withdrawal rejected banknotes due to the skew state, which is the device status information, is less than or equal to a predetermined value (for example, 0.1% (that is, for 1000 banknotes) withdrawal rejected banknotes, which can be said to be almost zero until then. Was 1 or less)), but it was preventive maintenance when the incidence rate (for example, 1%) was higher than the ratio of the standard stored in the state evaluation standard storage unit 62 (for example, 10 times). Judge that the error content is at the recommended level. At this time, by comparing the magnitude of the degree of change, the length of the change occurrence time / period, etc. with the criteria stored in the state evaluation reference storage unit 62, whether the error degree is mild or severe. Is also determined.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. The distance between banknotes (arrival time) at the time of transportation in each part of the banknote transport unit 39, which is the device state information, has increased or decreased by exceeding the ratio of the standard stored in the state evaluation standard storage unit 62. In this case, it is determined that the error content is at the recommended preventive maintenance level. At this time, by comparing the magnitude of the increase / decrease, the length / shortness of the increase / decrease occurrence time / period, etc. with the criteria stored in the state evaluation standard storage unit 62, whether the error degree is mild or severe. Is also determined.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. The distance between coins (arrival time) at the time of transportation in each part of the coin transport unit 47, which is the device state information, has increased or decreased by exceeding the ratio of the standard stored in the state evaluation standard storage unit 62. In this case, it is determined that the error content is at the recommended preventive maintenance level. At this time, by comparing the magnitude of the increase / decrease, the length / shortness of the increase / decrease occurrence time / period, etc. with the criteria stored in the state evaluation standard storage unit 62, whether the error degree is mild or severe. Is also determined.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. In the state before the sensor output level, which is the device state information, is detected by the pre-alarm, the output level is the state evaluation reference memory, as opposed to the state in which the output level has hardly changed in a stable manner until then. When the error content tends to gradually decrease beyond the standard stored in the unit 62, it is determined that the error content is at the preventive maintenance recommended level. At this time, by comparing the degree of decrease in the output level, the length of time and period of decrease, etc. with the criteria stored in the state evaluation reference storage unit 62, is the error degree mild? It also determines if it is severe.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. The transaction time required for each process to process a predetermined reference number of banknotes in the banknote processing mechanism unit 21, which is device state information, is stored in the state evaluation standard storage unit 62 for each process. If the error content exceeds the standard ratio (for example, 1.2 times), it is determined that the error content is at the recommended preventive maintenance level. At this time, by comparing the degree of increase in transaction time, the length of time and period of increase, etc. with the standards stored in the state evaluation standard storage unit 62, is the degree of error mild? It is also determined whether it is severe.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. The transaction time required for processing a predetermined reference number of coins in the coin processing mechanism unit 22, which is device state information, in each processing is stored in the state evaluation standard storage unit 62 for each processing. If the error content exceeds the standard ratio (for example, 1.2 times), it is determined that the error content is at the recommended preventive maintenance level. At this time, by comparing the degree of increase in transaction time, the length of time and period of increase, etc. with the standards stored in the state evaluation standard storage unit 62, is the degree of error mild? It is also determined whether it is severe.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. The communication time required for transmitting and receiving a predetermined reference data amount of the device communication unit 24, which is the device state information, is the ratio of the reference stored in the state evaluation reference storage unit 62 (for example, 1.2 times). If it becomes longer than the above, it is judged that the error content is at the recommended preventive maintenance level. At this time, by comparing the magnitude of the increasing tendency of the communication time, the length of the increase occurrence time / period, etc. with the criteria stored in the state evaluation reference storage unit 62, is the error degree mild? It is also determined whether it is severe.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. The current consumption value when each process, which is the device state information, exceeds the ratio of the standard stored in the state evaluation reference storage unit 62 for each process (for example, 1.2 times) than before. If it increases, it is judged that the error content is at the recommended preventive maintenance level. In this case, for example, the load related to the motor may be large. At this time, the degree of error is mild by comparing the magnitude of the increasing tendency of the current consumption value, the length of the increase occurrence time / period, and the like with the criteria stored in the state evaluation reference storage unit 62, respectively. It also determines whether it is severe or severe.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. When the detection value of the sound detection sensor or vibration detection sensor provided in the trading device 12, which is the device state information, increases more than the ratio of the standard stored in the state evaluation standard storage unit 62 than before. In addition, it is determined that the error content is at the recommended preventive maintenance level. At this time, by comparing the degree of increase tendency of the detected value, the length of the increase occurrence time / period, etc. with the criteria stored in the state evaluation reference storage unit 62, is the error degree mild? It also determines if it is severe.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. The detection value of the temperature sensor provided in the trading device 12, which is the device status information, is set to the standard value that models the internal temperature (including the change with the passage of time) in the normal operation in consideration of the outside air temperature in the normal operation. On the other hand, when the temperature increases or decreases beyond the ratio of the standard stored in the state evaluation standard storage unit 62, it is determined that the error content is at the preventive maintenance recommended level. At this time, by comparing the degree of increase / decrease tendency of the detected value, the length / shortness of the increase / decrease occurrence time / period, etc. with the criteria stored in the state evaluation reference storage unit 62, is the error degree mild? It also determines if it is severe.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. Preventive maintenance when the rate of occurrence of retry operation in each process, which is device state information, increases beyond the rate of the standard stored in the state evaluation standard storage unit 62 with respect to the rate of occurrence up to that point. Judge that the error content is at the recommended level. At this time, the degree of error is mild by comparing the degree of increase tendency of the retry operation occurrence rate, the length of the increase occurrence time / period, and the like with the criteria stored in the state evaluation reference storage unit 62, respectively. It is also determined whether it is severe or severe.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. Preventive maintenance is recommended when the rate of occurrence of reset operation for each error, which is device state information, increases beyond the rate of the standard stored in the state evaluation standard storage unit 62 with respect to the rate of occurrence up to that point. Judge that it is the error content of the level. At this time, the degree of error is mild by comparing the degree of increase in the rate of occurrence of the reset operation, the length of time and period of increase, etc. with the criteria stored in the state evaluation reference storage unit 62, respectively. It is also determined whether it is severe or severe. That is, if the reset operation is required many times to recover the error, it is determined that the error content is at the recommended preventive maintenance level. In this case, there is a possibility of cash failure. For example, there is a case where a bill is jammed and reset and restored without being caught by the sensor, or a coin is inserted into a gap somewhere and is reset and restored without being caught by the sensor. Also, if there are many power-on resets (stall recovery, etc.), preventive maintenance is recommended.

Further, for example, the error content in which the failure determination unit 63 determines that the failure level is the preventive maintenance recommended level includes the following example. When it is determined that the occurrence rate of momentary interruption or momentary power failure, which is the device state information, increases and sporadically exceeds the ratio of the reference stored in the state evaluation reference storage unit 62 with respect to the occurrence rate up to that point. In addition, it is determined that the error content is at the recommended preventive maintenance level. At this time, an error can be obtained by comparing the degree of increase in the rate of occurrence of momentary interruption and momentary power failure, the length of time and period of increase, etc. with the standards stored in the state evaluation standard storage unit 62, respectively. It also determines whether the degree is mild or severe.

Here, the failure determination unit 63 may combine a plurality of related device state information to determine whether or not the failure level of the device state information is the preventive maintenance recommended level. For example, switching of the skewed state of the banknotes transported by each part of the banknote transporting unit 39, the generation rate of the deposit rejected banknotes due to the skewed state, the generation rate of the withdrawal rejected banknotes due to the skewed state, and the banknotes. The accuracy of the preventive maintenance recommended level can be improved by determining the preventive maintenance recommended level by linking it with the distance between banknotes during transportation in each part of the transport unit 39. For example, the switching of the skewed state of the banknotes to be transported, the rate of occurrence of deposit rejected banknotes due to the skewed state, the rate of occurrence of withdrawal rejected banknotes due to the skewed state, and the distance between banknotes during transportation. If the contents of the three errors correspond to the preventive maintenance recommended level, it is judged to be the preventive maintenance recommended level.

When the transaction device 12 determines that the preventive maintenance recommended level is reached, the failure determination unit 63 stores the failure information based on the device status information in the failure information storage unit 64 of the management machine 13. The failure information includes the identification information of the trading device 12 determined to be at the recommended preventive maintenance level, the identification information of the customer who owns the trading device 12, the identification information of the store where the trading device 12 is installed, and the above. The failure level determined by the failure determination unit 63 for the transaction device 12, the preventive alert code indicating the type of preventive maintenance work for the transaction device 12, the error name as the error content, the error degree, and the estimated maintenance time for error resolution. And, including. The estimated maintenance time is set according to the preventive alert code and the error level.

In addition, the management machine 13 has a maintenance staff information storage unit 66 that stores the contents of errors that can be dealt with for each maintenance staff identification information, and a maintenance plan that includes maintenance work schedule information for each maintenance staff identification information. It has a maintenance plan storage unit 67 (storage means) for storing. The maintenance work schedule information consists of a reserved reserved schedule and a free schedule that has not yet been reserved. The reserved schedule includes the identification information of the customer subject to maintenance work, the identification information of the store subject to maintenance work, the identification information of the transaction device 12 subject to maintenance work, the type of maintenance work, the error content, and the error degree. , Includes work time, which is an assumed maintenance time for error resolution, time zone information indicating a time zone including a date, and maintenance personnel identification information. That is, the reserved schedule includes time zone information and maintenance personnel identification information in addition to the above-mentioned failure information. The free schedule includes the identification information of the maintenance staff and the time zone information indicating the time zone including the date.

The types of maintenance work consist of preventive maintenance work and emergency maintenance work. The maintenance plan storage unit 67 stores schedule information for preventive maintenance work. The periodic inspection schedules of all the trading devices 12 connected to the management machine 13 are also stored in the maintenance plan storage unit 67 as reserved schedules.

Further, the management machine 13 can deal with the error content included in the failure information for the failure information whose failure level determined by the failure determination unit 63 is the preventive maintenance recommended level (that is, in order to eliminate this error content). The maintenance staff's identification information (which has the skill to perform maintenance work) is read from the maintenance staff information storage unit 66, and the schedule corresponding to the read maintenance staff identification information of the maintenance plan stored in the maintenance plan storage unit 67. Candidate schedule selection unit that reads out the free schedule that can work the estimated maintenance time included in the failure information from the information, and selects a plurality of predetermined free schedules as candidate schedules in the order of earliest time zone information, for example. It has 68 (selection means).

Here, when there are a plurality of error contents included in the failure information, the maintenance staff identification information capable of dealing with all the error contents is read from the maintenance staff information storage unit 66. Further, when a plurality of maintenance personnel identification information capable of responding to the error content included in the failure information is stored in the maintenance personnel information storage unit 66, in other words, the maintenance personnel capable of responding to the error content included in the failure information. When there are a plurality of candidate schedules, the candidate schedule selection unit 68 selects a plurality of predetermined candidate schedules from the available schedules of the schedule information including the read identification information of the plurality of maintenance personnel, for example, in the order of earliest time zone information. At that time, the candidate schedule selection unit 68 selects as a candidate schedule in consideration of the current work status, the waiting status of the reserved schedule, and the like.

Therefore, when the failure level of the trading device 12 is the preventive maintenance recommended level and the failure determining unit 63 determines that the trading device 12 is in the preventive maintenance recommended state, the candidate schedule selection unit 68 sends the maintenance plan storage unit 67 to the maintenance plan storage unit 67. Based on the stored schedule information, a plurality of candidate schedules that can perform preventive maintenance work necessary to return this preventive maintenance recommended state to the normal state are selected from the free schedules. At that time, the reserved schedule is not selected as a candidate schedule because it is not a free schedule. In this way, the candidate schedule selection unit 68 selects the candidate schedule in consideration of the current work status of the registered maintenance staff, the waiting status of the reserved schedule, and the like.

When the candidate schedule selection unit 68 selects a plurality of candidate schedules for one trading device 12, the management machine control unit 53 sets these candidate schedules to the device communication unit 24 of the trading device 12 as the management machine communication unit. Output via 51. Then, in the trading device 12, one of these candidate schedules is selected by the device operation display unit 23, and the device control unit 26 of the trading device 12 passes through the device communication unit 24. The candidate schedule selected on the trading device 12 side is output to the management machine communication unit 51 of the management machine 13.

When the candidate schedule selected on the trading device 12 side is input to the management device communication unit 51, the management machine 13 has a maintenance plan schedule stored in the maintenance plan storage unit 67 based on the candidate schedule. It has a schedule information changing unit 69 (changing means) for changing information. The schedule information changing unit 69 changes the candidate schedule selected on the trading device 12 side from the empty schedule to the reserved schedule.

When the schedule information changing unit 69 changes the candidate schedule selected on the trading device 12 side from the empty schedule to the reserved schedule, the management machine control unit 53 is included in the reserved schedule via the management machine communication unit 51. , The information of the reserved schedule is transmitted to the portable terminal device 71 of the identification information of the maintenance staff. In other words, the management device communication unit 51 transmits the reserved schedule information to the portable terminal device 71 corresponding to the maintenance personnel identification information included in the reserved schedule. As a result, the maintenance staff can display and confirm the reserved schedule information on the screen of the terminal device 71. Here, the management machine 13 and the maintenance staff terminal device 71 transmit the reserved schedule information regardless of whether the maintenance staff is on standby at the maintenance center, maintenance is being handled at the customer's site, or is moving. It has a mechanism (e-mail, etc.) to be used.

The maintenance system 11 for a trading device includes a plurality of trading devices 12 having a device operation display unit 23, and is common to these trading devices 12, and includes a failure determination unit 63, a maintenance plan storage unit 67, and a candidate schedule selection unit 68. A management machine 13 having a schedule information changing unit 69 and the like is provided.

Next, the control by the maintenance system 11 for the trading device will be described. Here, taking the case where the management machine 13 determines that one trading device 12 is at the recommended preventive maintenance level, the control performed by the trading device 12 and the management machine 13 will be described. Similar control is performed with each of the plurality of trading devices 12.

In the management machine 13, based on the failure information including the error content stored in the failure information storage unit 64 each time it occurs, the failure determination unit 63 sets the failure level of the failure information of one trading device 12 to the preventive maintenance recommended level. In other words, when it is determined that one trading device 12 is in the preventive maintenance recommended state, the management machine control unit 53 prevents the level of the trading device 12 via the management device communication unit 51. Send preventive alert information to the effect that it is at the recommended maintenance level. Then, in the trading device 12, the device control unit 26 receives the preventive alert information via the device communication unit 24.

The device control unit 26 that has received this information is first provided in the trading device 12, as shown in FIG. 3, regardless of whether the trading device 12 is in the standby state or the operating state. A predetermined operation display area 81 (setting start input means) of the display screen 80 of the device operation display unit 23 is displayed with the text of “preventive alert” indicating that the preventive alert is in the state of recommending preventive maintenance work. The display of the "preventive alert" in the operation display area portion 81 indicates that the trading device 12 is in a state of recommending preventive maintenance, and is a setting promotion display for prompting the setting of a preventive maintenance work schedule. In other words, when the failure determination unit 63 of the management machine 13 determines that the transaction device 12 is in the preventive maintenance recommended state, the device operation display unit 23 of the transaction device 12 first promotes the setting for prompting the setting of the preventive maintenance work schedule. The display of the display "preventive alert" is displayed in the predetermined operation display area section 81.

The device operation display unit 23 is a touch panel type, and the operation display area unit 81 on which the text of "preventive alert" is displayed is a part that receives a pressing operation that is an input to set a schedule for preventive maintenance work. ing. Then, when the operation display area unit 81 is pressed, in other words, when an input to set the schedule of preventive maintenance work is input, the device control unit 26 of the trading device 12 presses the device communication unit 24. A schedule request signal including the identification information of the trading device 12 is transmitted to the management machine 13 via the system.

When this schedule request signal is received via the management machine communication unit 51, the management machine control unit 53 determines the error content from the failure information about the trading device 12 in the preventive maintenance recommended state, and the maintenance staff information storage unit 66. The identification information of the maintenance staff who can handle this error content is read from. Then, the candidate schedule selection unit 68 works on the estimated maintenance time included in the failure information from the schedule information corresponding to the read maintenance personnel identification information of the maintenance plan stored in the maintenance plan storage unit 67. Reads the available free schedules, and selects, for example, a plurality of predetermined free schedules as candidate schedules in the order of earliest time zone information.

Here, when there are a plurality of error contents included in the failure information, the management machine control unit 53 reads out the maintenance staff identification information that can handle all the error contents by one person from the maintenance staff information storage unit 66. , The candidate schedule selection unit 68 reads out the vacant schedule corresponding to the identification information of the maintenance staff, and selects a plurality of predetermined vacant schedules as candidate schedules in the order of earliest time zone information, for example.

Further, when there are a plurality of maintenance personnel identification information read by the management machine control unit 53 that can respond to the error contents included in the failure information, the candidate schedule selection unit 68 corresponds to the reading out identification information of the plurality of maintenance personnel. From the free schedules to be used, for example, a plurality of predetermined free schedules are selected as candidate schedules in the order of earliest time zone information.

As described above, when the failure level of the trading device 12 is the preventive maintenance recommended level and the failure determination unit 63 determines that the trading device 12 is in the preventive maintenance recommended state, the candidate schedule selection unit 68 is the maintenance plan storage unit 67. Based on the schedule information stored in, multiple candidate schedules that can perform preventive maintenance work necessary to return this preventive maintenance recommended state to the normal state are selected.

In the management machine 13, when the candidate schedule selection unit 68 selects a plurality of candidate schedules for one trading device 12, the management machine control unit 53 recommends preventive maintenance of these candidate schedules for the trading device 12. It is output to the trading device 12 via the management device communication unit 51 together with the failure information including the error content in the state. Then, in the trading device 12, the device control unit 26 receives this information via the device communication unit 24. The device control unit 26 displays the device operation display of the transaction device 12 as a preventive alert code, an error name, an error degree, an estimated maintenance time, and a candidate schedule, which are received error content type codes included in the failure information. It is displayed on the unit 23. That is, the device operation display unit 23 displays a plurality of candidate schedules selected by the candidate schedule selection unit 68.

As described above, when the input to set the preventive maintenance work schedule is input by pressing the predetermined operation display area 81 on which the text of "preventive alert" is displayed, the candidate schedule selection unit 68 is input. , A plurality of candidate schedules capable of preventive maintenance work are selected based on the schedule information stored in the maintenance plan storage unit 67, and the device operation display unit 23 selects a plurality of candidate schedules selected by the candidate schedule selection unit 68. Is displayed.

Specifically, as shown in FIG. 4, the display screen 90 displayed by the device operation display unit 23 is displayed by pressing the operation display area unit 81 on which the “preventive alert” shown in FIG. 3 is displayed. The item display area 91 of the "prevention alert code", the code display area 92 for displaying the number of the preventive alert code included in the failure information, and the error name display area 93 for displaying the error name included in the failure information. , The error degree display area section 94 for displaying the error degree included in the failure information, the item display area section 95 for "estimated maintenance time", and the estimated maintenance time display area section 96 for displaying the estimated maintenance time included in the failure information. It also has an item display area 97 for "estimated total maintenance time" and an estimated total maintenance time display area 98 for displaying the total estimated maintenance time calculated from the error information.

In the example of FIG. 4, there are two error contents in the error information, one error content is "1" displayed in the code display area 92 by the preventive alert code, and the error name is in the error name display area 93. The displayed "○○ error", the error degree is "mild" displayed in the error degree display area 94, and the estimated maintenance time is "○○ minutes" displayed in the estimated maintenance time display area 96. Is shown.

The other error content is "5" displayed in the code display area 92 for the preventive alert code, "△△ error" displayed in the error name display area 93 for the error name, and the error degree is high. It indicates that it is "mild" displayed in the error degree display area section 94, and that the estimated maintenance time is "Δ△ minutes" displayed in the estimated maintenance time display area section 96.

It also indicates that the estimated maintenance time required to resolve the two error contents together is "□□ minutes" displayed in the estimated total maintenance time display area 98. Even if there are multiple error contents, some operations may be common depending on the error contents. In such a case, the total estimated maintenance time displayed in the estimated total maintenance time display area 98 However, it is shorter than the simple addition of individual assumed maintenance times. If there is only one error content, the item display area 97 and the estimated total maintenance time display area 98 are not displayed on the display screen 90.

Further, the display screen 90 has an item display area 101 of the "preventive maintenance implementation date" indicating that the date is the candidate schedule, and an item display area of the "visitable time zone" indicating that the date is the candidate schedule. The unit 102, the first candidate date display area unit 104 that displays the date of the first candidate date included in the plurality of candidate schedules, the candidate time zone number and the candidate time zone of the first candidate date included in the plurality of candidate schedules. The operation display area 105 (selection input means) for displaying the combination of the above, the second candidate date display area 107 for displaying the date of the second candidate date included in the plurality of candidate schedules, and the plurality of candidate schedules. The operation display area 108 (selection input means) that displays the combination of the candidate time zone number and the candidate time zone of the second candidate date, and the third candidate date that displays the date of the third candidate date included in the plurality of candidate schedules. It has a display area unit 110 and an operation display area unit 111 (selection input means) for displaying a combination of a candidate time zone number and a candidate time zone of a third candidate date included in a plurality of candidate schedules.

In the example of FIG. 4, the first candidate date is the "○ month ○ day" displayed on the first candidate date display area section 104, and the first candidate time zone of the first candidate date is the operation display area section 105 (a). ) Is the candidate time zone “15:00 to 17:00” with the candidate time zone number “(4)”, and the next candidate time zone is the candidate time zone displayed in the operation display area 105 (b). It indicates that the number is the candidate time zone "17:00 to 19:00" of "(5)". Further, if it is the first candidate date, the operation display area portion 105 (c) shows that the candidate time zone of the candidate time zone number “(6)” to be left to the maintenance side is “anytime”. ..

Further, in the example of FIG. 4, the second candidate date is the “○ month △ day” displayed on the second candidate date display area section 107, and the first candidate time zone of the second candidate date is the operation display area section 108. The candidate time zone "(1)" displayed in (a) is the candidate time zone "9 to 11:00", and the next candidate time zone is the candidate displayed in the operation display area portion 108 (b). The candidate time zone "11 to 13:00" whose time zone number is "(2)", the next candidate time zone is displayed in the operation display area 108 (c), and the candidate time zone number is "(5)". It shows that it is the candidate time zone "17:00 to 19:00". Further, if it is the second candidate date, the operation display area portion 108 (d) shows that the candidate time zone of the candidate time zone number “(6)” to be left to the maintenance side is “anytime”. ..

Further, in the example of FIG. 4, the third candidate date is the “○ month □ day” displayed on the third candidate date display area unit 110, and the first candidate time zone of the third candidate day is the operation display area unit 111. The candidate time zone number “(1)” displayed in (a) is the candidate time zone “9 to 11 o'clock”. The next candidate time zone is the candidate time zone "11 to 13:00" whose candidate time zone number is "(2)" displayed in the operation display area portion 111 (b), and the next candidate time zone is the operation. The candidate time zone number displayed in the display area portion 111 (c) is the candidate time zone "13:00 to 15:00" of "(3)", and the next candidate time zone is in the operation display area portion 111 (d). The displayed candidate time zone number is "(4)", the candidate time zone is "15:00 to 17:00", and the next candidate time zone is the candidate time zone number displayed in the operation display area 111 (e). It indicates that it is the candidate time zone "17:00 to 19:00" of "(5)". Further, if it is the third candidate date, the operation display area portion 111 (f) shows the display of the candidate time zone number "(6)" for leaving it to the maintenance side and the candidate time zone "anytime". ..

Further, the display screen 90 receives an operation input for switching to the operation display area portion 115 on which the text of "screen return" for receiving the operation input to return to the original display screen 80 is displayed and the display screen 90 indicating another candidate date. Operation display area 116 displaying the text of "other candidate dates" and operation display displaying the text of "regular maintenance built-in" that accepts the selection operation input to be performed together with the next periodic inspection. Area section 117, item display of "Periodic inspection" indicating that it is time for the next periodic inspection Area section 118, and "○ month" displaying the time of the next periodic inspection stored in the device storage unit 25 It has a display area portion 119 of "daily". The display area portion 119 may be set to "year XX month XX day" or the like, or may be "year XX month early", "year XX mid-month", "year XX late" or the like. The operator can specify a convenient date and time from the candidate schedule dates and time zones in consideration of the timing of the next periodic inspection, or at the time of the next periodic inspection. Judging that it is good, specify the next periodic inspection.

When the operation display area 115 displayed as "screen return" is selected and a pressing operation is input, the device control unit 26 indicates that the preventive alert is in the state of recommending preventive maintenance work. The original display screen 80 shown in FIG. 3, including the operation display area portion 81 of the above, is displayed on the device operation display unit 23. For example, when the desired date and time is not displayed, or when it is determined that the error content is a minor error and urgent maintenance is not necessary, "Screen return" is displayed as screen cancellation. Select the operation display area 115 and input the pressing operation.

Further, when the operation display area unit 116 displayed as "another candidate date" is selected and the pressing operation is input, the device control unit 26 displays the display screen 90 of FIG. 4 based on the received candidate schedule. Similarly, the display screen in which the candidate time zones of the first to third candidate days are switched to the candidate time zones of the fourth to sixth candidate days, which are different dates from the display screen 90, is displayed on the device operation display unit 23. Display it. This display screen also has an operation display area unit 116 described as "another candidate date", and when this is selected and a pressing operation is input, the device control unit 26 receives a candidate schedule based on the received candidate schedule. , The candidate time zones of the 7th to 9th candidate days, which are different dates, are displayed, and similarly, the candidate time zones up to a predetermined limit number of days are displayed.

Further, when the operation display area unit 117 described as "regular maintenance built-in" is selected and the pressing operation is input, the device control unit 26 sends information indicating that the periodic maintenance built-in is desired to the device communication unit. It is output to the management machine 13 via 24. Then, the management machine 13 receives this information from the management machine control unit 53 via the management machine communication unit 51. Upon receiving this information, the management machine control unit 53 uses the information of the next periodic inspection schedule of the one trading device 12 included in the reserved schedule stored in the maintenance plan storage unit 67. , The type of maintenance work based on the error content included in the failure information and the error content are stored. At the next periodic inspection, the maintenance staff will see the error content included in the reserved schedule and perform maintenance work to eliminate this error content.

In the touch panel type device operation display unit 23, the operation display area units 105, 108, and 111 of the combination of the candidate time zone number and the candidate time zone described above select and input a plurality of candidate schedules displayed on the device operation display unit 23. It is a part that accepts. Therefore, the device operation display unit 23 has a screen configuration capable of inputting a time zone during which maintenance can be accepted.

Then, with respect to the device operation display unit 23 in the state where the display screen 90 including the plurality of candidate schedules is displayed, the operation display area unit indicating any one of the operation display area units 105, 108, and 111 is displayed. When selected and a pressing operation is input, the device control unit 26 of the trading device 12 displays the operation display area units 116 and 117, the item display area unit 118 and the display of the display screen 90 as shown in FIG. An operation display area section 121 displaying "request / confirmation" in which a confirmation operation is input instead of the area section 119, a display area section 122 indicating the contents of the selected candidate schedule, and an operation of canceling and changing. Is input, the operation display area unit 123 displayed as "Cancel / Change" and the display screen 120 displaying the display are displayed.

In this screen display, when the operation display area unit 123 displayed as "Cancel / Change" is selected and a pressing operation is input, the device control unit 26 returns the display of the device operation display unit 23 to the display screen 90. .. Further, when the operation display area unit 121 displayed as "request / confirmation" is selected and pressed, the device control unit 26 is a candidate selected on the trading device 12 side via the device communication unit 24. The schedule will be output to the management machine 13 together with the identification information of the trading device 12. In other words, the operation display area unit indicating the candidate schedule of any one of the operation display area units 105, 108, and 111 accepts the selection input, and the operation display area unit 121 displaying "request / confirmation" is displayed. When the pressing operation is performed, the device control unit 26 outputs the candidate schedule selected on the trading device 12 side to the management machine 13 via the device communication unit 24.

When the management machine control unit 53 receives the selected candidate schedule via the management machine communication unit 51, the schedule information changing unit 69 uses the maintenance plan schedule information stored in the maintenance plan storage unit 67 as the candidate. Change according to schedule. The schedule information changing unit 69 changes this candidate schedule from an empty schedule to a reserved schedule. At that time, in this reserved schedule, in addition to the time zone information, the identification information of the customer subject to maintenance work, the identification information of the store subject to maintenance work, the identification information of the transaction device 12 subject to maintenance work, and maintenance. It includes the type of work (preventive maintenance work), the content of the error, the work time that is the estimated maintenance time for resolving the error, and the identification information of the maintenance staff.

As a result, preventive maintenance work is reserved for returning the one trading device 12 whose failure level is determined to be the preventive maintenance recommended level to the normal level. When the schedule information changing unit 69 changes the candidate schedule selected on the trading device 12 side from the empty schedule to the reserved schedule, the management machine control unit 53 is included in the reserved schedule via the management machine communication unit 51. The reserved schedule information is transmitted to the portable terminal device 71 corresponding to the identification information of the maintenance staff. In other words, the management device control unit 53 and the management device communication unit 51 transmit the candidate schedule selected and input to the device operation display unit 23 to the terminal device 71 for maintenance personnel.

For example, on the display screen 90 of FIG. 4, the operation display area portion 108 (c) of the time zone of "(5) 17:00 to 19:00" of the second candidate date "○ month △ day" is selected and pressed. Is input, the operation display area 108 (c) is blinked on the display screen 120 of FIG. 5, and "Are you sure you want to visit from 17:00 to 19:00 on XX days?" Is displayed on the display area 122. In this state, when the operation display area section 121 displayed as "request / confirm" is selected and a pressing operation is input, the device control section 26 is set to "○ month △ day". The candidate schedule of "(5) 17:00 to 19:00" will be output to the management machine 13, and in the management machine 13, the schedule information changing unit 69 will store the maintenance plan schedule information stored in the maintenance plan storage unit 67. From the vacant schedule of "(5) 17:00 to 19:00" of "○ month △ day" of this candidate schedule, the identification information of the customer subject to maintenance work, the identification information of the store subject to maintenance work, and maintenance Change to a reserved schedule that includes the identification information of the transaction device to be worked, the type of maintenance work, the error content, the time zone information, the working time, and the identification information of the maintenance staff.

When the candidate schedule is changed from the empty schedule to the reserved schedule in this way, the management machine control unit 53 outputs the information to the effect that the change is completed to the trading device 12 via the management machine communication unit 51. As shown in FIG. 6, the device control unit 26 of the trading device 12 receives the information to the effect that the change has been completed via the device communication unit 24, and prevents the failure level from returning from the preventive maintenance recommended level to the normal level. The display area section 131 on which the text "Preventive alert response requested" indicating that maintenance work has been reserved is displayed on the device operation display section 23 regardless of whether it is in the standby state or the operating state. It is displayed on the display screen 130. That is, in the device operation display unit 23, the operation display area unit indicating the candidate schedule of any one of the operation display area units 105, 108, 111 accepts the selection input, and the operation described as "request / confirmation". When the display area section 121 is pressed, the display area section 131 indicating that preventive maintenance work has been requested is displayed.

As described above, in one trading device 12, the operation display area section 81 showing the setting promotion display for prompting the setting of the preventive maintenance work schedule is displayed on the display screen 80 of the device operation display section 23, and the operator displays the operation. When the area unit 81 is pressed, candidates for the visit time zone of the maintenance staff are displayed on the display screen 90 of the device operation display unit 23, and a time convenient for the operator can be selected from these candidates. Once the visit time of the maintenance staff is set on the display screens 90 and 120, the display area 131 indicating that preventive maintenance has been accepted is displayed on the display screen 130 of the device operation display unit 23.

Here, as shown in FIG. 7A, on the display screen 130, in addition to the display area section 131 of "preventive alert response requested", the item display area of "visit date and time" indicating that it is time zone information. The device operation display unit 23 may display the unit 141 and the display area unit 142 of the reserved time zone information "around 17:00 to 19:00 on the XX month and the day". In this case, as shown in FIG. 7B, further, the operation display area unit 145 described as "date and time change" in which the date and time change operation is input, and "visit cancel" in which the visit cancel operation is input. The indicated operation display area unit 146 may be added to enable the date and time to be changed or the maintenance staff to cancel the visit.

When the operation display area portion 145 described as "change date and time" is selected and the pressing operation is input, the management machine 13 returns the corresponding reserved schedule to the empty schedule, selects the candidate schedule again, and reselects the candidate schedule. The trading device 12 displays this on the device operation display unit 23 as shown in FIG. 4, and waits for the selection input. Further, when the operation display area portion 146 described as "visit cancellation" is selected and the pressing operation is input, the management machine 13 returns the corresponding reserved schedule to the empty schedule, and the trading device 12 displays FIG. As shown in the above, the device operation display unit 23 is a display screen 80 having the operation display area unit 81 of the “prevention alert”.

Further, as described above, the management machine 13 determines that the one trading device 12 is in the preventive maintenance recommended state, and the "preventive alert" of the device operation display unit 23 of the one trading device 12 is displayed. When the display area unit 81 is pressed to display the candidate schedule on the device operation display unit 23, this one trading device is included in the maintenance work schedule information stored in the maintenance plan storage unit 67. When there is a reserved schedule of another trading device 12 having the same store identification information as that of 12, the reserved schedule of the other trading device 12 may be displayed together. That is, if there is another trading device 12 or the like for which maintenance is already planned at the store where the trading device 12 that issued the preventive alert is installed, that information is displayed as reference information. In addition, based on the maintenance schedule information, it will be possible to select and set to receive maintenance support on the same day.

For example, the display screen 150 shown in FIG. 8 is displayed on the display screen 90 shown in FIG. 4 which is displayed on the device operation display unit 23 of one trading device 12 as described above. The display screen 150 includes an item display area section 151 of "reference information", an item display area section 152 of "your store maintenance visit schedule information", and an item display area section 153 of "models scheduled for maintenance visit". It has a display area portion 154 of "trading device ◎ ◎ ◎ ◎" that displays identification information of the trading device 12 included in the reserved schedule of the other trading device 12 described above.

Further, the display screen 150 displays the time zone information included in the item display area portion 156 of the "visit date and time" and the reserved schedule of the other trading device 12 described above, and displays "○ month △ day 17:00 to 19:00". 157, the item display area 161 of "estimated total maintenance time", and the estimated total maintenance time of the other trading device 12 calculated from the reserved schedule information of the other trading device 12. It has a display area portion 162 for displaying a certain "●● minute".

Further, the display screen 150 is within the range of the reserved schedule calculated based on the item display area portion 163 of "Preventive maintenance addition possibility" and the reserved schedule of the other trading device 12 described above. The display area 164 of "possible" or "impossible" that displays the possibility of resolving the current preventive maintenance recommended state, and "when added" that is displayed when the current preventive maintenance recommended state can be resolved. Display to display the item display area part 166 of "estimated total maintenance time" and "XX minutes" which is the estimated total maintenance time when this preventive maintenance work is added to the preventive maintenance work of the other trading device 12 described above. It has a region portion 167.

When the schedule information changing unit 69 changes the candidate schedule for one trading device 12 from the empty schedule to the reserved schedule, the time zone information of the candidate schedule is already changed to the reserved schedule by the other trading device 12. It may have been. In this case, the candidate schedule selection unit 68 reselects the candidate schedule for one trading device 12, and transmits the candidate schedule to the one trading device 12 together with the information that the candidate schedule is re-elected. Then, the device operation display unit 23 of one trading device 12 displays these candidate schedules together with the error content including the error code, the error name, the error degree, and the estimated maintenance time in the same manner as described above. In addition, the device operation display unit 23 displays that the candidate schedule that has been selected and input has been reserved by another person from the information that the candidate schedule has been re-elected, and displays that prompts the user to reselect and input the candidate schedule. Is displayed.

As described above, in the trading device 12, it is possible to selectively reserve a visitable time zone that is convenient for the user side of the trading device 12 to receive maintenance.

Further, for example, on the display screen 90 of FIG. 4, the operation display area portion 111 (f) of "(6) Anytime" of "○ month □ day" which is the third candidate date is selected and the pressing operation is input. Then, the device control unit 26 outputs the candidate schedule of "(6) anytime" of "○ month □ day" to the management machine 13. Then, in the management machine 13, the schedule information changing unit 69 selects the free schedule of the candidate schedule date “○ month □ day” from the maintenance plan schedule information stored in the maintenance plan storage unit 67. For example, a free schedule in which the movement time of a worker with respect to a reserved schedule is shortened is changed to a reserved schedule.

Alternatively, at this point, if the vacant schedule is not changed to the reserved schedule and the vacant schedule of the candidate schedule "○ month □ day" is changed to the reserved schedule by the subsequent reservation, the current candidate schedule is changed to ". It is possible to change the schedule within the range that can be included as a reserved schedule in any of the free schedules of "○ month □ day", and change the candidate schedule this time to the reserved schedule at the end. In this case, in addition to the display area section 131 of "preventive alert response requested", the item display area of "visit date" indicating the date and the display area of "○ month △ day" which is the information of the date. May be created on the device operation display unit 23.

Even if the date and time of the candidate schedule are specified, or even if it is judged that it is okay at the time of periodic inspection, the state of the trading device 12 exceeds the preventive maintenance recommended level and becomes the emergency maintenance required level. When it is determined that the inspection has been performed, an immediate inspection is planned by the management machine 13.

Here, the criteria for evaluating whether the failure level of the device status information is the normal level, the preventive maintenance recommended level, or the emergency maintenance required level can be set as follows.

For errors that cannot occur in normal operation, maintenance work must be performed once they occur. On the other hand, for errors that can occur due to equipment factors and external factors (medium, foreign matter, operation), etc., it is determined whether or not to perform maintenance work in consideration of the number of occurrences, period, and special conditions. In that case, maintenance work includes cleaning, adjustment, and unit replacement.

The former error can be regarded as a failure occurrence (immediate maintenance is required) rather than an error, while the latter error depends on the error occurrence level, the degree of the error, and the frequency of occurrence. Mild error status (error tendency has appeared / good level to wait and see), severe error status (error tendency has emerged strongly, so it is preferable to proceed with the response soon), etc. , There are those that can be classified into at least two or more types of error states. In terms of response, preparations that require preparation of at least one of special tools, work skills, replacement parts, etc., and failures / errors that can be dealt with immediately without the need for special tools, work skills, replacement parts, etc. It is classified into failures and errors that require immediate response (which can be said to be an immediate reservation response).

Normally, when there are 100 maintenance dispatches for 100 failure calls, if the threshold value related to preventive maintenance is set strictly, the number of failure calls will decrease, but the number of preventive maintenance dispatches will also increase. As a result, the total number of dispatches will increase, resulting in a fall. On the other hand, if the threshold value related to preventive maintenance is set loosely, the number of trouble calls does not decrease as expected, the number of preventive maintenance dispatches does not increase, and the results and effects of preventive maintenance activities are less likely to appear. On the other hand, the ideal threshold is when the number of preventive maintenance dispatches is moderately suppressed while the number of fault calls is reduced, and the number of dispatches remains the same as the current number or less. Is in a state of being functioning effectively. In order to achieve such a state, a standard for statistically determining whether the level is normal or the recommended level for preventive maintenance is set.

According to the maintenance system 11 for the trading device of the present embodiment described above, when the failure determination unit 63 determines that the trading device 12 is in the preventive maintenance recommended state, the candidate schedule selection unit 68 stores it in the maintenance plan storage unit 67. A plurality of candidate schedules capable of preventive maintenance work will be selected based on the scheduled schedule information, and the device operation display unit 23 displays the plurality of candidate schedules selected by the candidate schedule selection unit 68 in this way. .. The user who sees this selects one convenient candidate schedule from the displayed plurality of candidate schedules, and selects one of the operation display areas 105, 108, and 111 of the device operation display unit 23. input. Then, the schedule information changing unit 69 changes the schedule information stored in the maintenance plan storage unit 67 based on the candidate schedule selected and input to any of the operation display area units 105, 108, and 111. In this way, the maintenance schedule can be reserved automatically. Therefore, it is possible to easily perform preventive maintenance maintenance according to the convenience of the user who uses the trading device 12.

Further, when the failure determination unit 63 determines that the transaction device 12 is in the preventive maintenance recommended state, the device operation display unit 23 displays the operation display area unit 81 as "preventive alert" prompting the setting of the preventive maintenance work schedule. Will be displayed. When the user who sees this inputs an input to set the schedule of preventive maintenance work in the operation display area section 81 displayed as "preventive alert", the candidate schedule selection section 68 is sent to the maintenance plan storage section 67. A plurality of candidate schedules capable of preventive maintenance work can be selected based on the stored schedule information, and the device operation display unit 23 can select and input a plurality of candidate schedules selected by the candidate schedule selection unit 68 in this way. Will be displayed in. As a result, even if the trading device 12 is in the preventive maintenance recommended state, if the user does not input to the operation display area 81, the device operation display 23 can select and input a plurality of candidate schedules. You can reserve a maintenance schedule at a convenient time.

Further, when a candidate schedule is selected and input to any of the operation display area units 105, 108, and 111 of the device operation display unit 23, the device operation display unit 23 has requested preventive maintenance work. Since the display area 131 of "correspondence requested" is displayed, the user can easily recognize that the preventive maintenance work has been requested.

Further, since the management device communication unit 51 transmits the candidate schedule selected and input to any of the operation display area units 105, 108, and 111 of the device operation display unit 23 to the maintenance staff terminal device 71, the maintenance staff is informed. The maintenance schedule can be recognized.

Further, the failure determination unit 63, the maintenance plan storage unit 67, and the candidate are common to a plurality of transaction devices 12 having the device operation display unit 23 capable of displaying the operation display area units 105, 108, 111 for selection input of the candidate schedule. Since the management machine 13 having the schedule selection unit 68, the schedule information change unit 69, and the like is provided, the management machine 13 can collectively manage the maintenance schedules of the plurality of trading devices 12.

In the above embodiment, the case where the management machine 13 installed in the maintenance center has the device state information storage unit 61, the state evaluation reference storage unit 62, the failure determination unit 63, and the failure information storage unit 64 has been described as an example. , These may be provided in each of the trading devices 12, and the logic of preventive maintenance determination may be performed in each trading device 12. Further, a host computer may be provided to connect these to the management machine 13 and the plurality of trading devices 12, and the logic of preventive maintenance determination may be performed by the host computer.

Further, in the above embodiment, the plurality of trading devices 12 have been described as being trading devices 12 having the same configuration, but the present invention is not limited to this, and the trading devices 12 have completely different configurations. Further, it may be a device installed in the store and whose operation is controlled, other than those related to money deposit / withdrawal and money processing, for example, counting processing, sorting processing, and packaging processing.

In that sense, if the management machine 13 installed in the maintenance center has the device state information storage unit 61, the state evaluation standard storage unit 62, the failure determination unit 63, and the failure information storage unit 64, the load of the management machine 13 It is very preferable that these are provided in each of the trading devices 12 or the devices, and the logic of the preventive maintenance judgment is performed in the individual trading devices 12 or the devices.

11 Maintenance system for trading equipment 12 Trading equipment 13 Management machine 23 Device operation display unit (display means)
51 Management device communication unit (transmission means)
63 Failure judgment unit (judgment means)
67 Maintenance plan storage unit (memory means)
68 Candidate schedule selection department (selection means)
69 Schedule information change department (change means)
71 Terminal device 81 Operation display area (setting promotion display, setting start input means)
105, 108, 111 Operation display area (selection input means)

Claims (5)

Judgment means for determining whether or not the trading device is in the preventive maintenance recommended state where preventive maintenance work is recommended,
A storage means for storing schedule information for preventive maintenance work,
When the determination means determines that the trading device is in the preventive maintenance recommended state, the selection means selects a plurality of candidate schedules capable of preventive maintenance work based on the schedule information stored in the storage means.
A display means for displaying a plurality of candidate schedules selected by the selection means, and
A selection input means that accepts selection input for a plurality of candidate schedules displayed on the display means, and
The selection input means has a change means for changing the schedule information stored in the storage means to a reserved schedule based on the candidate schedule selected and input.
The display means
Further, when there is a reserved schedule of another trading device having the same store identification information as the trading device, the reserved schedule of the other trading device is also displayed together with the maintenance system for the trading device. .. When the determination means determines that the trading device is in the preventive maintenance recommended state, the display means displays a setting promotion display prompting the setting of a preventive maintenance work schedule.
It has a setting start input means that accepts input to set the schedule of preventive maintenance work.
When an input to set the schedule of preventive maintenance work is input to the setting start input means, the selection means can perform preventive maintenance work based on the schedule information stored in the storage means. The maintenance system for a trading device according to claim 1, wherein a plurality of candidate schedules are selected and the display means displays a plurality of candidate schedules selected by the selection means. The maintenance system for a trading device according to claim 1 or 2, wherein the display means displays that the preventive maintenance work has been requested when the candidate schedule is selectively input to the selection input means. The maintenance system for a trading device according to any one of claims 1 to 3, further comprising a transmitting means for transmitting a candidate schedule selectively input to the selective input means to a terminal device for maintenance personnel. A plurality of the trading devices having the display means and the selection input means are provided.
The transaction according to any one of claims 1 to 4, wherein a management machine having the determination means, the storage means, the selection means, and the change means is provided in common with these trading devices. Maintenance system for equipment.

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