JP2008262402A - Maintenance management system for automatic transaction device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide the maintenance management system of an automatic transaction device which can be improved in the precision of a maintenance check operation by reducing the storage capacity of a storage part installed in a device main body, and deciding and displaying maintenance operation information related with a site whose maintenance check operation should be performed and the operation. <P>SOLUTION: In this system for managing an automatic transaction device by a server for maintenance, the server for maintenance is provided with a maintenance information storage part including the history data of the automatic transaction device; a maintenance decision data storage part; a maintenance operation information storage part; a necessity/non-necessity decision part for fetching the maintenance decision data from the decision data storage part when receiving a maintenance request signal from the automatic transaction device, and for deciding the necessity/non-necessity of maintenance by comparing the maintenance decision data with the history data included in the maintenance information; a treatment decision part for fetching the maintenance operation information corresponding to the maintenance information from the maintenance operation information storage part when it is decided that the maintenance is necessary; and a transmission part for transmitting the fetched maintenance operation information to the automatic transaction device in order to make a display part display it. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a maintenance management system for an automatic transaction apparatus having a display unit for maintenance personnel to perform maintenance and inspection at regular intervals.

  Conventionally, in maintenance / inspection work of automatic transaction equipment such as ATM (Automated Teller Machine) and CD (Cash Dispenser) set up by financial institutions, the person in charge takes a booklet maintenance document to the site, and each maintenance document It is common to search for a corresponding page related to the work and perform the work while referring to this page. The maintenance materials in this booklet need to be replaced every time a page in the booklet is revised, and it becomes heavier as the number of pages increases, and it takes time to search for the page that corresponds to the work. It was bad for us.

In order to improve the efficiency of the maintenance / inspection work, maintenance work information obtained by digitizing maintenance materials as disclosed in the cited document 1 is stored in the storage unit of the apparatus main body, and the maintenance is displayed on the display of the apparatus main body. An automatic transaction apparatus capable of browsing and displaying work information has been developed. With this device, a staff member can search and browse maintenance work information corresponding to the work by operating the device main body without bringing maintenance data to the site during maintenance / inspection work. In addition, by storing the revised maintenance work information in each automatic transaction apparatus every time the maintenance work information is revised, the staff can always work while browsing the latest maintenance work information.
Japanese Patent Laid-Open No. 11-203539

  However, the automatic transaction apparatus needs to include a large-capacity storage unit in order to store maintenance work information in the apparatus main body. In addition, the above devices make self-judgment based on device information (failure history, part operation status, etc.) that the clerk maintains and inspects on the main body of the device. Because of this process, it is difficult to keep the judgment standard constant.

  In view of the above problems, the object of the present invention is to reduce the storage capacity of the storage unit provided in the apparatus main body, and to determine and display the maintenance work information related to the part to be subjected to maintenance / inspection work, An object of the present invention is to provide a maintenance management system for an automatic transaction apparatus capable of improving the accuracy of maintenance / inspection work.

The present invention adopts the following configuration in order to solve the above points.
A maintenance management system for an automatic transaction apparatus according to the present invention is a system for managing and managing an automatic transaction apparatus having a display unit by a maintenance server, and the maintenance server stores maintenance information including history data of the automatic transaction apparatus. Maintenance information storage unit, a judgment data storage unit storing maintenance judgment data, a maintenance work information storage unit storing maintenance work information corresponding to the maintenance information, and a maintenance request from an automatic transaction apparatus When the signal is received, the maintenance determination data is fetched from the determination data storage unit, and the necessity determination unit for comparing the maintenance determination data with the history data included in the maintenance information to determine whether or not the maintenance is necessary. When the determination is made, the action determination unit for fetching the maintenance work information corresponding to the maintenance information from the maintenance work information storage unit, and the fetched maintenance work information are transmitted to be displayed on the display unit on the automatic transaction apparatus. Characterized in that it comprises a transmission unit.

  In the above configuration, the maintenance information indicates history data indicating the number of occurrences of failure, failure history information including error code and failure name attached to the failure, and part name and replacement date of the replaced part. It is characterized in that it is at least one of component progress information including history data.

  When the necessity determination unit determines that maintenance is necessary, the maintenance unit information generation unit generates maintenance item information indicating a corresponding part to be maintained, and the transmission unit transmits the maintenance item information to be displayed on the automatic transaction apparatus. It is characterized by doing.

  The automatic transaction apparatus includes a storage unit that stores maintenance information generated each time a failure occurs, and a transmission control unit that periodically transmits maintenance information of the storage unit to a maintenance server.

  The parts to be maintained in the maintenance information are replacement parts and parts where a failure has occurred.

  The automatic transaction apparatus of the present invention is an automatic transaction apparatus having a display unit, a component progress information storage unit that stores component progress information, a failure history information storage unit that stores failure history information, a component progress information, and a failure A transmission control unit for periodically transmitting history information to the maintenance server, and displaying maintenance procedure screen information generated based on maintenance work information from the maintenance server on the display unit.

  According to the present invention, the accuracy of the maintenance / inspection work is improved by reducing the storage capacity of the storage unit provided in the apparatus main body and determining and displaying the part to be subjected to the maintenance / inspection work and the maintenance work information related to the work. Can be improved.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

<Configuration of Example 1>
As shown in FIG. 1, the maintenance management system for an automatic transaction apparatus 100 according to the present invention includes an automatic transaction apparatus 100 and a server 200 connected to the automatic transaction apparatus 100 via a network 10. Here, the maintenance management system of the automatic transaction apparatus 100 of the present invention is introduced into a financial institution, for example.

  By the way, in order to simplify the explanation, FIG. 1 shows a configuration in which one automatic transaction apparatus 100 is connected to the network 10, but the network 10 has the same function as the automatic transaction apparatus 100. Many automatic transaction devices are connected.

  The automatic transaction apparatus 100 is a financial transaction apparatus such as an ATM and a CD that is installed in a branch of a financial institution and is operated by a customer to perform a financial transaction. The automatic transaction apparatus 100 includes a communication unit 101 connected to the network 10 and the entire apparatus. Control unit 102, display unit 103, input unit 104, component progress information storage unit 105, component progress information management unit 106, fault history information storage unit 107, fault history information management unit 108, fault A detection unit 109 and a screen information generation unit 110 are provided.

  The part progress information storage unit 105 is a storage unit that stores part progress information indicating the elapsed time of a specific part of the automatic transaction apparatus 100. Here, as shown in FIG. 2, the part progress information includes an update date of an elapsed date, a part name, and an elapsed date indicating the date from the start of introduction or replacement of each part to the present. It is configured.

  The component progress information management unit 106 is a management unit that manages the component progress information held in the component progress information storage unit 105, and has a count function for counting the elapsed years of each component. That is, the part progress information management unit 106 updates the elapsed time of each consumable part in the part progress information held in the part progress information storage unit 105 at a preset time, for example, at 0:00 every month. The date indicated by the timer of the controller 102 is stored as the update date of the part progress information.

  When receiving a device information transmission request signal described later from the server 200, the control unit 102 instructs the component progress information management unit 106 to transmit the component progress information, and transmits the failure history information to the failure history information management unit 108. Instruct.

  When the component progress information management unit 106 receives an instruction to transmit the component progress information, the component progress information management unit 106 assigns the device identification number of the automatic transaction apparatus 100 to all the component progress information held in the component progress information storage unit 105 and controls the control unit. It transmits to the server 200 via 102.

  In addition, when the part progress information management unit 106 receives an elapsed year / month initialization signal to which a part name is given in accordance with a part replacement at the time of maintenance / inspection work by a staff member to be described later, the part progress information storage unit is based on the part name 105, and the corresponding part progress information elapsed date is initialized to “0 year 0 month”, and the date indicated by the timer of the control unit 102 at the time of initialization is used as the update date of the part progress information. Remember as.

  Furthermore, when the elapsed time of the corresponding component progress information is initialized, the component progress information management unit 106 generates a component elapsed date update completion signal and transmits the component elapsed date update completion signal to the control unit 102. .

  The failure history information storage unit 107 is a storage unit that stores failure history information indicating a history of failures that have occurred in the automatic transaction apparatus 100. Here, as shown in FIG. 3, the failure history information includes each error code, a failure name indicating the content of the failure, and a detection date of each failure.

  The failure history information management unit 108 is a management unit that manages failure history information held in the failure history information storage unit 107. Upon receiving a failure detection signal, which will be described later, an error code and a failure assigned to the failure detection signal In the name, failure history information corresponding to the date detected by the timer detected by the control unit 102 at the time of signal reception as the failure detection date is generated, and the generated failure history information is stored in the failure history information storage unit 107. .

  Then, upon receiving an instruction to transmit failure history information, the failure history information management unit 108 assigns all the failure history information held in the failure history information storage unit 107 to the identification number of the automatic transaction apparatus 100 and controls the control unit 102. To the server 200 via

  On the other hand, when receiving a failure history information deletion request signal described later from the server 200, the control unit 102 instructs the failure history information management unit 108 to delete the failure history information. Upon receiving an instruction to delete the failure history information, the failure history information management unit 108 deletes all the failure history information held in the failure history information storage unit 107.

  The failure detection unit 109 is a detection unit provided in each unit for detecting a failure that has occurred in each part of the apparatus main body, and includes a failure detection sensor and a failure determination unit (not shown). That is, when the failure detection unit 109 detects each failure that has occurred in each part via each failure detection sensor and each failure determination unit, the control unit 102 indicates an error code and a failure that indicates the content of each failure corresponding to each part. A failure detection signal with a name is generated, and the generated failure detection signal is transferred to the failure history information management unit 108.

  The screen information generation unit 110 is a generation unit that generates screen information for guiding a staff member who performs maintenance and inspection work to be displayed on a display included in the display unit 103. That is, the screen information generation unit 110 generates maintenance inspection initial screen information when receiving an instruction to start a maintenance inspection operation by an operator's operation from a button provided in the input unit 104 via the control unit 102. When the screen information generation unit 110 generates the maintenance inspection initial screen information, the control unit 102 displays a maintenance inspection initial screen as shown in FIG. 4 based on the maintenance inspection initial screen information on a display provided in the display unit 103, for example. . Here, it is assumed that a “maintenance item acquisition” button and an “end” button are displayed on the initial maintenance inspection screen.

  When the clerk presses the “maintenance item acquisition” button on the initial maintenance inspection screen using a button provided in the input unit 104, the control unit 102 generates a maintenance item transmission request signal, and the maintenance item transmission request signal is transmitted to the server. 200.

  Then, the screen information generation unit 110 receives maintenance item information (to be described later) from the server 200 via the control unit 102 as a reply to the maintenance item transmission request signal. If the maintenance item information is not “NULL”, the maintenance item information is displayed. Generate maintenance item screen information based on the information. When the screen information generation unit 110 generates maintenance item screen information, the control unit 102 displays a maintenance item screen based on the maintenance item screen information on a display provided in the display unit 103. Here, on the maintenance item screen, a “maintenance item” button indicating the name of the item to be maintained as shown in FIG. 5 is displayed, and all the maintenance item names of this time are assigned to each maintenance item button. .

  On the other hand, when the maintenance item information acquired via the control unit 102 is “NULL”, the screen information generation unit 110 generates maintenance part no-screen information indicating that there is no part to be maintained. When the screen information generation unit 110 generates maintenance part no-screen information, the control unit 102 displays a maintenance part no-screen based on the maintenance part no-screen information on a display included in the display unit 103. Here, as shown in FIG. 6, a message indicating that there is no part to be maintained and a “Finish” button are displayed on the maintenance part no screen. Then, when the clerk refers to the maintenance part no screen, grasps that there is no part to be inspected, and presses the “end” button using the button provided in the input unit 104, the control unit 102 displays the display. The display of the maintenance part no screen on the display provided in the unit 103 is ended, and a maintenance inspection end screen is displayed.

  When the clerk presses any maintenance item button of the maintenance item screen information shown in FIG. 5 on the display of the display unit 103 using the input unit 104, the control unit 102 sets the maintenance item name of the pressed maintenance item button. The assigned maintenance work information request signal is generated, and this maintenance work information request signal is transmitted to the server 200.

  When the screen information generation unit 110 receives maintenance work information described below via the control unit 102, the screen information generation unit 110 generates maintenance procedure screen information based on the maintenance work information. When the screen information generation unit 110 generates the maintenance procedure screen information, the control unit 102 displays a maintenance procedure screen based on the maintenance procedure screen information on a display included in the display unit 103. FIG. 7 shows an example of a maintenance procedure screen showing details of the backlight replacement procedure. FIG. 8 shows an example of a maintenance procedure screen showing the contents of the passbook processor inserter replacement procedure. Here, an “end replacement” button is displayed on the maintenance procedure screen.

  When a staff member refers to the maintenance procedure screen, finishes the maintenance inspection work, and presses the “replacement end” button via the input unit 104, the control unit 102 displays the maintenance procedure screen on the display provided in the display unit 103. The display process ends, and a maintenance item screen showing the remaining maintenance item buttons is displayed.

  Then, when the clerk finishes the maintenance / inspection work for all the maintenance items on the maintenance item screen and the “all end” button is displayed on the maintenance item screen, when the button is pressed via the input unit 104, the control is performed. The unit 102 displays a maintenance / inspection end screen on a display provided in the display unit 103.

  The control unit 102 displays a maintenance / inspection end screen on a display provided in the display unit 103, generates a maintenance / inspection operation end signal with an apparatus identification number, and transmits the generated maintenance / inspection operation end signal to the server 200.

  When the clerk presses the “replacement end” button every time parts are replaced in the maintenance inspection work, the control unit 102 generates an elapsed time initialization signal including the part name of the replaced part, and the generated elapsed time initial The digitization signal is transferred to the component progress information management unit 106.

  Server 200 is installed in the center of a financial institution and is connected to automatic transaction apparatus 100 via network 10, communication unit 201, control unit 202 that controls the entire server, temporary storage unit 203, maintenance work information DB (database) 204, maintenance work information management unit 205, component valid period information DB 206, failure detection frequency threshold DB (database) 207, treatment information DB (database) 208, registered component progress information DB 209, registration The apparatus includes a failure history information DB 210, a service life component determination unit 211, a maintenance-necessary failure determination unit 212, a treatment determination unit 213, and a maintenance item information generation unit 214.

  The maintenance work information DB 204 is a database that stores the maintenance work information used for maintenance work of each part of the apparatus body set in advance. Here, as shown in FIG. 9, the maintenance work information DB 204 stores maintenance work information including error codes in different storage areas for each maintenance work.

  The maintenance work information management unit 205 is a management unit that manages maintenance work information held in the maintenance work information DB 204. Upon receiving a storage address corresponding to an error code of maintenance work information to be described later, based on this storage address The corresponding maintenance work information is retrieved from the maintenance work information DB 204. When the maintenance work information management unit 205 searches for corresponding maintenance work information, the control unit 202 transmits the searched maintenance work information to the automatic transaction apparatus 100.

  The component validity period information DB 206 is a database that stores component validity period information indicating the validity period of each component that the automatic transaction apparatus 100 has. Here, the component valid period information has a configuration in which each valid period is associated with each component name, as shown in FIG. This component validity period information is used to determine replacement of each component that the automatic transaction apparatus 100 has.

  The failure detection frequency threshold DB 207 is a database that stores various failure detection thresholds that require maintenance for various failures detected by the automatic transaction apparatus 100. Here, as shown in FIG. 11, the threshold value of the number of failure detections is configured such that the threshold value is associated with the error code and the failure name. This threshold value is used to determine whether or not to perform maintenance work for various faults detected by the automatic transaction apparatus 100.

  The treatment information DB 208 correlates preset maintenance factors as shown in FIG. 12, treatments for each factor, and maintenance work information addresses held in the maintenance work information DB 204 corresponding to the error code. It is a database that stores treatment information.

  The registered component progress information DB 209 is a database that stores the monthly component progress information received from each automatic transaction apparatus 100 as registered component progress information. Here, as shown in FIG. 13, the registered part progress information is composed of the device identification number of each automatic transaction apparatus 100, the update date of each part progress information, each part name, and the elapsed time of each part. Yes.

  The registered failure history information DB 210 is a database that stores monthly failure history information received from each automatic transaction apparatus 100 as registered failure history information. Here, as shown in FIG. 14, the registered failure history information is composed of a device identification number of each automatic transaction device 100, each error code, each failure name, and each failure detection date.

  As described above, the control unit 202 generates a device information acquisition request signal in order to acquire the component progress information and the failure history information held in the automatic transaction device 100, and uses the device information acquisition request signal as the automatic transaction device. To 100.

  When the control unit 202 acquires the part progress information and the failure history information from the automatic transaction apparatus 100 as a response to the apparatus information acquisition request signal, the control unit 202 first updates the identification number of the automatic transaction apparatus 100 and the part progress information. Registered part progress information corresponding to the date, each part name, and each elapsed date is generated, and the generated registered part progress information is newly registered in the registered part progress information DB 209.

  Further, the control unit 202 generates registration failure history information in which the identification information of the automatic transaction apparatus 100 is associated with each failure name and each detection date of the failure history information, and the generated registration failure history information is registered as the registered failure history. New registration is made in the information DB 210. Then, when newly registering in the registered failure history information DB 210, the control unit 202 generates a failure history information deletion request signal and transmits this failure history information deletion request signal to the automatic transaction apparatus 100 having the newly registered device identification number.

  When the control unit 202 receives the maintenance item transmission request signal from the automatic transaction apparatus 100, the control unit 202 instructs the life component determination unit 211 to determine the life component and also instructs the maintenance required failure determination unit 212 to determine the maintenance required failure.

  The lifetime component determination unit 211 is a determination unit that determines whether each component of each registered component progress information held in the registered component progress information DB 209 has a lifetime. That is, when receiving the life component determination instruction, the life component determination unit 211 searches the component validity period information DB 206 based on each component name of the component progress information held in the registered component progress information DB 209, and the corresponding component validity period. When the validity period of the information is compared with the elapsed time of the registered component progress information, if it matches or exceeds the valid period, it is determined that it is a life part.

  On the other hand, the lifetime component determination unit 211 compares the lifetime of the corresponding component lifetime information with the elapsed time of the registered consumable component progress information and determines that the component is not a lifetime component if it is within the lifetime.

  When the life component determination unit 211 determines that the component is a life component, the control unit 202 transfers the life component name determined to be a life component to the treatment determination unit 213.

  Then, when the determination of all registered component progress information held in the registered component progress information DB 209 is completed, the life component determination unit 211 generates a life component determination end signal and transmits it to the control unit 202.

  The maintenance-necessary failure determination unit 212 is a determination unit that determines whether or not maintenance is required for each failure in each registered failure history information held in the registered failure history information DB 210, and is held in the registered failure history information DB 210. A counting function for counting the number of times of detection of the same failure included in the registered failure history information. That is, when a maintenance-necessary failure determination unit 212 receives an instruction to determine a maintenance-necessary failure and there is registered failure history information held in the registered failure history information DB 210, first, the registered failure history information held in the registered failure history information DB 210 is stored. The number of detections of faults with the same error code for a certain period included in is counted.

  Next, when the maintenance-necessary failure determination unit 212 counts the number of times that the same error code has been detected, the maintenance-required failure determination unit 212 compares this detection number with the corresponding threshold value detected from the failure detection number threshold DB 207 based on the error code. If the number of detection times ≧ the threshold value, it is determined that a maintenance-necessary failure has occurred.

  On the other hand, the maintenance-necessary failure determination unit 212 compares the number of detections with a threshold, and determines that a maintenance-necessary failure is found if the number of detections <the threshold.

  The maintenance-necessary failure determination unit 212 determines that there is no failure if there is no registered failure history information held in the registered failure history information DB 210.

  When the maintenance-necessary failure determination unit 212 determines that a maintenance-necessary failure is detected, the control unit 202 transfers the failure name determined to be maintenance-necessary to the treatment determination unit 213.

  The maintenance-necessary failure determination unit 212 generates a maintenance-necessary failure determination end signal and transmits it to the control unit 202 when the determination of all the registered failure history information held in the registration failure history information DB 210 is completed.

  The treatment determination unit 213 is a determination unit that determines a treatment for a component determined to be a lifetime component by the lifetime component determination unit 211 and a treatment for a failure determined to be a maintenance-necessary failure by the maintenance-necessary failure determination unit 212. That is, when the treatment determining unit 213 receives the life component information, the treatment determination unit 213 searches the treatment information DB 208 based on the life component information and determines a corresponding treatment.

  On the other hand, when the treatment determining unit 213 receives the maintenance-necessary failure information, the treatment determining unit 213 searches the treatment information DB 208 based on the maintenance-necessary failure information and determines a corresponding treatment.

  When the treatment determination unit 213 determines a treatment, the control unit 202 stores the determined treatment in the temporary storage unit 203. Then, when the control unit 202 acquires the life component determination end signal and the maintenance required failure determination end signal, the control unit 202 instructs the maintenance item information generation unit 214 to generate maintenance item information.

  The maintenance item information generation unit 214 is a generation unit that generates maintenance item information indicating items to be maintained and inspected. In other words, when the maintenance item information generation unit 214 receives an instruction to generate maintenance item information, if there is a measure to be stored in the temporary storage unit 203, the maintenance item information generation unit 214 generates maintenance item information to which all the measures are assigned.

  On the other hand, the maintenance item information generation unit 214 generates maintenance item information to which “NULL” is added if there is no action to be held in the temporary storage unit 203.

  When maintenance item information generation unit 214 generates maintenance item information, control unit 202 transmits the maintenance item information to automatic transaction apparatus 100.

  Upon receiving the maintenance / inspection work end signal from the automatic transaction apparatus 100, the control unit 202 deletes all the registered component progress information of the corresponding device identification number held in the registered component progress information DB 209 and holds it in the registered failure history information DB 210. Delete all registered failure history information of the corresponding device identification number. Here, in this embodiment, all the registered failure history information of the corresponding device identification information is deleted from the registered failure history information DB 210 held in the server 200 when the maintenance / inspection work is completed. Only registered failure history information may be held.

<Operation of Example>
Next, the operation of the embodiment of the maintenance management system for the automatic transaction apparatus according to the present invention will be described.

  When the failure detection unit 109 detects “passbook processing unit MS read error” via the failure determination unit provided in the bankbook processing unit, the control unit 102 of the automatic transaction apparatus 100 detects an error code “1000-1111” indicating the error content. And a failure detection signal with the failure name “passbook processing unit MS read error” is generated, and the generated failure detection signal is transferred to the failure history information management unit 108.

  When the failure history information management unit 108 receives the failure detection signal, the failure history information management unit 108 adds, for example, an error code “1000-1111” and a failure name “passbook processing unit MS read error” given to the failure detection signal to a control unit at the time of signal reception. The failure history information as shown in FIG. 3 in which “2007/1/10” indicated by the timer included in 102 corresponds to the failure detection date is generated, and the generated failure history information is stored in the failure history information storage unit 107. (Step S101).

  In addition, when the failure detection unit 109 detects a “power-off log memory error” via the failure determination unit provided in the log memory, the control unit 102 of the automatic transaction apparatus 100 detects the error code “1000-2222” and the failure name. A failure detection signal with “log memory error at power-off” is generated, and the generated failure detection signal is transferred to the failure history information management unit 108.

  Upon receipt of the failure detection signal, the failure history information management unit 108 includes, for example, an error code “1000-2222” and a failure name “log memory error at power-off” given to the failure detection signal, a control unit at the time of signal reception The failure history information as shown in FIG. 3 in which “2007/1/11” indicated by the timer included in 102 corresponds to the failure detection date is generated, and the generated failure history information is stored in the failure history information storage unit 107. . Similarly, when a failure is detected by the failure detection unit 109, the failure history information management unit 108 stores failure history information based on the detected failure in the failure history information storage unit 107.

  The component progress information management unit 106 of the automatic transaction apparatus 100 determines the progress of each component in the component progress information held in the component progress information storage unit 105 at 0:00 on February 1, 2007, which is a preset first day of every month. The date is updated, and the part progress information of the update date “2007/2/1” as shown in FIG. 2 is stored in the part progress information storage unit 105 (step S102).

  The control unit 202 of the server 200 generates a device information transmission request signal at 0:00 on February 1, 2007, which is a preset first day of every month, and transmits the generated device information transmission request signal to the communication unit 201. To the automatic transaction apparatus 100 (step S103).

  Upon receiving the device information transmission request signal from the server 200, the control unit 102 of the automatic transaction apparatus 100 instructs the component progress information management unit 106 to transmit the component progress information and also notifies the failure history information management unit 108 of the failure history information. Is instructed to send.

  Upon receipt of an instruction to transmit the component progress information, the component progress information management unit 106 adds the device identification information “0001” of the automatic transaction apparatus 100 to all the component progress information held in the component progress information storage unit 105 and performs control. The data is transmitted to the server 200 via the unit 102 and the communication unit 101 (step S104).

  Upon receiving an instruction to transmit failure history information, the failure history information management unit 108 gives control information by adding device identification information “0001” of the automatic transaction device 100 to all failure history information held in the failure history information storage unit 107. The data is transmitted to the server 200 via the unit 102 and the communication unit 101 (step S105).

  When the control unit 202 of the server 200 acquires the component progress information and the failure history information, first, the device identification number “0001” given to the component progress information and the update date “2007/2 / of the component progress information” are given. Registered part progress information as shown in FIG. 13 in which each part name and each elapsed date are associated with each other is generated, and the generated registered part progress information is newly registered in the registered part progress information DB 209 (step S106).

  Next, the control unit 202 registers as shown in FIG. 14 in which the device identification number “0001” given to the failure history information is associated with each error code, each failure name, and each detection date of the failure history information. Failure history information is generated, and the generated registered failure history information is newly registered in the registered failure history information DB 210 (step S107).

  Then, when newly registering in the registered failure history information DB 210, the control unit 202 generates a failure history information deletion request signal, and the device identification number “0001” newly registered through the communication unit 201 is the failure history information deletion request signal. To the automatic transaction apparatus 100 (step S108).

  When receiving the failure history information deletion request signal from the server 200, the control unit 102 of the automatic transaction apparatus 100 instructs the failure history information management unit 108 to delete the failure history information. When receiving the instruction to delete the failure history information, the failure history information management unit 108 deletes all the failure history information held in the failure history information storage unit 107 (step S109).

  In order to perform maintenance and inspection work for the automatic transaction apparatus 100 of a certain branch, when a staff member presses, for example, a maintenance check button provided in the input unit 104 of the automatic transaction apparatus 100 at 8:00 am on February 1, 2007, a screen information generation unit 110 receives an instruction to start maintenance inspection work from the maintenance inspection button via the control unit 102, and generates maintenance inspection initial screen information. When the screen information generation unit 110 generates the maintenance inspection initial screen information, the control unit 102 displays a maintenance inspection initial screen as shown in FIG. 4 based on the maintenance inspection initial screen information on a display provided in the display unit 103, for example. .

  When the clerk presses the “maintenance item acquisition” button on the initial maintenance inspection screen using a button provided in the input unit 104, the control unit 102 generates a maintenance item transmission request signal, and the maintenance item transmission request signal is transmitted to the server. 200 (step S110).

  When receiving the maintenance item transmission request signal, the control unit 202 of the server 200 instructs the life component determination unit 211 to determine the life component and also instructs the maintenance failure determination unit 212 to determine the maintenance failure.

  Upon receiving the life component determination instruction, the life component determination unit 211, as shown in FIG. 10, is based on the component name “LCD backlight” of the component progress information held in the registered component progress information DB 209 as shown in FIG. The component valid period information DB 206 is searched, and the valid period “3 years” of the relevant component valid period information “part name: LCD backlight” and the elapsed time “3 years 0 months” of the registered component progress information are obtained. Since they match, the “LCD backlight” is determined to be a life part (step S111).

  When the life component determination unit 211 determines that the component is a life component, the control unit 202 transfers the life component information “LCD backlight life” determined to be a life component to the treatment determination unit 213.

  On the other hand, the life component determination unit 211 includes each effective period of each component effective period information corresponding to other components of the registered component progress information held in the registered component progress information DB 209 as shown in FIG. 13 and the registered component progress information. If each of the elapsed years does not match, it is determined that the other part is not a life part (step S112).

  When the lifetime component determination unit 211 ends the lifetime component determination of all the registered component progress information held in the registered component progress information DB 209, it generates a lifetime component determination end signal and transmits it to the control unit 202.

  Upon receipt of the above-mentioned lifetime component information “LCD backlight lifetime”, the procedure determination unit searches the procedure information DB 208 as shown in FIG. 12 based on the lifetime component information and determines the corresponding procedure “LCD backlight replacement”. (Step S113).

  When the treatment determination unit 213 determines the treatment “LCD backlight replacement”, the control unit 202 stores the determined treatment “LCD backlight replacement” in the temporary storage unit 203.

  When the maintenance-necessary failure determination unit 212 receives an instruction to determine the maintenance-necessary failure, the first registered failure history information “failure name: passbook processing unit MS read error” held in the registered failure history information DB 210 as shown in FIG. The number of failures detected “3” with the same error code “1000-1111” is counted.

  The maintenance-necessary failure determination unit 212 counts the number of failure detections “3”, and obtains the detection number “3” and the corresponding threshold “3” retrieved from the failure detection number threshold DB 207 based on the error code. In comparison, since the detection count “3” = the threshold “3”, it is determined that the “passbook processing unit MS read error” is a maintenance-necessary failure (step S114).

  If the maintenance-necessary failure determination unit 212 determines that the maintenance-necessary failure is present, the control unit 202 transfers the failure name “passbook processing unit MS read error” determined to be the maintenance-necessary failure to the treatment determination unit 213.

  On the other hand, the maintenance-necessary failure determination unit 212 has the same error code “error name: log memory error at power-off” in the third registered failure history information held in the registered failure history information DB 210 as shown in FIG. Count the number of times of failure detection “1” of “1000-2222”.

  The maintenance-necessary failure determination unit 212, when counting the failure detection count “1”, obtains the detection count “1” and the corresponding threshold “3” retrieved from the failure detection count threshold DB 207 based on the error code. In comparison, since the number of detection times is “1” <threshold value “3”, “log memory error at power-off” is determined as a maintenance-unnecessary failure (step S115).

  The maintenance-necessary failure determination unit 212 generates a maintenance-necessary failure determination end signal and transmits it to the control unit 202 when the determination of all the registered failure history information held in the registration failure history information DB 210 is completed.

  Upon receiving the failure name “passbook processing unit MS read error”, the treatment determination unit 213 searches the treatment information DB 208 as shown in FIG. 12 based on the failure name, and determines the corresponding treatment “inserter unit replacement”. (Step S116).

  When the treatment determining unit 213 determines the treatment “inserter replacement”, the control unit 202 stores the determined treatment “inserter replacement” in the temporary storage unit 203.

  Upon receiving the life component determination end signal and the maintenance-necessary failure determination end signal, the control unit 202 instructs the maintenance item information generation unit 214 to generate maintenance item information.

  Upon receiving an instruction to generate maintenance item information, the maintenance item information generation unit 214 generates maintenance item information to which the actions “LCD backlight replacement” and “inserter unit replacement” stored in the temporary storage unit 203 are given ( Step S117).

  When the maintenance item information generation unit 214 generates maintenance item information with the actions “LCD backlight replacement” and “inserter unit replacement”, the control unit 202 transmits the maintenance item information to the automatic transaction apparatus 100 via the communication unit 201. Send to.

  When the screen information generation unit 110 of the automatic transaction apparatus 100 receives the maintenance item information to which the actions “LCD backlight replacement” and “inserter unit replacement” are given via the control unit 102, the maintenance based on the maintenance item information is performed. Generate item screen information. When the screen information generating unit 110 generates the maintenance item screen information, the control unit 102 displays “LCD backlight replacement” and “inserter unit” on the display provided in the display unit 103 based on the maintenance item screen information as shown in FIG. A maintenance item screen having a maintenance item button “Replace” is displayed (step S118).

  When the clerk presses the maintenance item button “LCD backlight replacement” on the maintenance item screen using the button provided in the input unit 104 (step S119), the control unit 102 displays the maintenance item name “LCD backlight” of the pressed maintenance item button. A maintenance work information request signal to which “light replacement” is given is generated, and this maintenance work information request signal is transmitted to the server 200 via the communication unit 101.

  Upon receiving the maintenance work information request signal from the automatic transaction apparatus 100, the control unit 202 of the server 200 searches the treatment information DB 208 based on the maintenance item name “LCD backlight replacement” given to the maintenance request signal, The corresponding address “¥ maintenance material ¥ operation unit ¥ customer operation unit ¥ LCD unit ¥ LCD backlight replacement procedure” as shown in FIG. 12 is transferred to the maintenance work information management unit 205 (step S120).

  Upon receiving the address “¥ maintenance material ¥ operation unit ¥ customer operation unit ¥ LCD unit ¥ LCD backlight replacement procedure”, the maintenance work information management unit 205 receives the corresponding maintenance work information from the maintenance work information DB 204 based on this address. Search for. When the maintenance work information management unit 205 searches for corresponding maintenance work information, the control unit 202 transmits the searched maintenance work information to the automatic transaction apparatus 100 via the communication unit 201 (step S121).

  When receiving the maintenance work information via the control unit 102, the screen information generation unit 110 of the automatic transaction apparatus 100 generates maintenance procedure screen information based on the maintenance work information. When the screen information generation unit 110 generates the maintenance procedure screen, the control unit 102 displays the maintenance procedure screen of the “backlight replacement procedure” as shown in FIG. 7 on the display provided in the display unit 103 based on the maintenance procedure screen information. (Step S122).

  When the clerk replaces the backlight while referring to the maintenance procedure screen, when the “replacement end” button on the maintenance procedure screen is pressed through the button provided in the input unit 104, the control unit 102 causes the component of the replaced part to be replaced. An elapsed date initialization signal including the name “LCD backlight” is generated, and the generated elapsed date initialization signal is transferred to the component progress information management unit 106.

  Upon receipt of the elapsed time initialization signal, the component progress information management unit 106 searches the component progress information storage unit 105 based on the component name “LCD backlight”, and displays the elapsed date of the corresponding component progress information. In addition to initialization “0 year 0 month”, the date “2007/2/1” indicated by the timer of the control unit 102 at the time of initialization is stored as the update date of the component progress information (step S123). .

  When the component progress information management unit 106 updates the component progress information, the control unit 102 displays a maintenance item screen showing the remaining maintenance item buttons.

  Similarly, the clerk presses the maintenance item button “Replace Inserter” on the maintenance item screen via the button provided in the input unit 104, and displays the “inserter unit” as shown in FIG. 8 displayed on the display unit 103. Replace the inserter while referring to the maintenance screen in “Replacement procedure”. Then, when the maintenance staff completes the maintenance and inspection work for all the maintenance items on the maintenance item screen and the “all finish” button is displayed on the maintenance item screen, the control is performed when the button is pressed via the input unit 104. The unit 102 displays a maintenance / inspection end screen on a display provided in the display unit 103.

  Then, the control unit 102 displays a maintenance / inspection end screen on the display provided in the display unit 103, generates a maintenance / inspection operation end signal with the device identification number “0001”, and communicates the generated maintenance / inspection operation end signal. The data is transmitted to the server 200 via the unit 101.

  Upon receiving the maintenance / inspection work end signal, the control unit 202 of the server 200 deletes the registered component progress information of the corresponding device identification number “0001” held in the registered component progress information DB 209 and holds it in the registered failure history information DB 210. The registered failure history information of the corresponding device identification number “0001” is deleted (step S124).

<Effect of Example>
According to the embodiment of the present invention, the server 200 compares the component progress information acquired from the automatic transaction apparatus 100 with the preset component lifetime information to determine whether or not the component is to be replaced. And comparing the number of failures detected in the failure history information acquired from the automatic transaction apparatus 100 with a preset failure detection threshold value to determine whether or not the failure requires maintenance. Since only a measure for determining that a failure is necessary is displayed as a maintenance item screen on a display provided in the display unit 103 of the automatic transaction apparatus 100, a staff member who performs maintenance inspection work refers to the maintenance item screen. It is possible to grasp the parts to be inspected and maintained.

  Further, according to the embodiment of the present invention, maintenance work information is stored in the maintenance work information DB 204 of the server 200, and an attendant inputs a maintenance item button on the maintenance item screen on the display of the display unit 103 of the automatic transaction apparatus 100. When the user presses the button provided in 104, only the maintenance work information corresponding to the pressed maintenance item is acquired from the server 200, and this maintenance work information is displayed on the display as a maintenance work information screen. Compared to the configuration for holding maintenance work information, the storage capacity of the storage unit provided in the automatic transaction apparatus 100 can be reduced.

  In the above-described embodiment, the case where the maintenance management system for the automatic transaction apparatus according to the embodiment of the present invention is introduced to a financial institution has been described as an example. However, the present invention is not limited to this. It can be applied to a maintenance management system of an automatic transaction apparatus.

It is a block diagram which shows the maintenance management system of the automatic transaction apparatus of the Example which concerns on this invention. It is a figure which shows an example of a structure of the components progress information storage part of the Example which concerns on this invention. It is a figure which shows an example of a structure of the failure log | history information storage part of the Example which concerns on this invention. It is a figure which shows an example of the maintenance inspection initial screen of the Example which concerns on this invention. It is a figure which shows an example of the maintenance item screen of the Example which concerns on this invention. It is a figure which shows an example of the maintenance part non-screen of the Example which concerns on this invention. It is a figure which shows an example of the maintenance procedure screen which shows the backlight replacement procedure content of the Example which concerns on this invention. It is a figure which shows an example of the maintenance procedure screen which shows the passbook process part inserter part replacement | exchange procedure content of the Example which concerns on this invention. It is a figure which shows an example of a structure of the maintenance work information DB of the Example which concerns on this invention. It is a figure which shows an example of a structure of components effective period information DB of the Example which concerns on this invention. It is a figure which shows an example of a structure of failure detection frequency threshold value DB of the Example which concerns on this invention. It is a figure which shows an example of a structure of treatment information DB of the Example which concerns on this invention. It is a figure which shows an example of a structure of registration component progress information DB of the Example which concerns on this invention. It is a figure which shows an example of a structure of registration failure log | history information DB of the Example which concerns on this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Network 100 Automatic transaction apparatus 101 Communication part 102 Control part 103 Display part 104 Input part 105 Part progress information storage part 106 Part progress information management part 107 Fault history information storage part 108 Fault history information management part 109 Fault detection part 110 Screen information generation Unit 200 Server 201 Communication unit 202 Control unit 203 Temporary storage unit 204 Maintenance work information DB (database)
205 Maintenance work information management unit 206 Parts validity period information DB (database)
207 Failure detection frequency threshold DB (database)
208 Treatment information DB (database)
209 Registered parts progress information DB (database)
210 Registered failure history information DB (database)
211 Life component determination unit 212 Maintenance-necessary failure determination unit 213 Treatment determination unit

Claims (6)

A system for maintaining and managing an automatic transaction apparatus having a display unit on a maintenance server,
The maintenance server is:
Maintenance information storage unit storing maintenance information including history data of the automatic transaction apparatus;
A judgment data storage unit in which maintenance judgment data is stored;
A maintenance work information storage unit in which maintenance work information corresponding to the maintenance information is stored;
When receiving a maintenance request signal from the automatic transaction apparatus, it is necessary to fetch maintenance determination data from the determination data storage unit and compare the maintenance determination data with the history data included in the maintenance information to determine whether maintenance is necessary. A rejection determination unit;
When it is determined that maintenance is necessary, a treatment determination unit that fetches maintenance work information corresponding to the maintenance information from the maintenance work information storage unit;
A maintenance management system for an automatic transaction apparatus, comprising: a transmission unit that transmits the captured maintenance work information to be displayed on the display unit on the automatic transaction apparatus.   The maintenance information includes history data indicating the number of occurrences of the failure, failure history information including an error code and a failure name attached to the failure, and history data indicating a part name of the replaced part and an elapsed time from the replacement date. 2. The maintenance management system for an automatic transaction apparatus according to claim 1, wherein the maintenance management system is at least one of part progress information included. When the necessity determination unit determines that maintenance is necessary, a maintenance item information generation unit that generates maintenance item information indicating a corresponding part to be maintained is provided.
2. The maintenance management system for an automatic transaction apparatus according to claim 1, wherein the transmission unit transmits the maintenance item information to be displayed on the automatic transaction apparatus. The automatic transaction apparatus includes a storage unit that stores maintenance information generated each time a failure occurs;
The maintenance management system for an automatic transaction apparatus according to claim 1, further comprising: a transmission control unit that periodically transmits maintenance information of the storage unit to the maintenance server.   2. The maintenance management system for an automatic transaction apparatus according to claim 1, wherein the parts to be maintained of the maintenance information are replacement parts and a part where a failure has occurred. An automatic transaction apparatus having a display unit,
A component progress information storage unit for storing the component progress information;
A failure history information storage unit for storing failure history information;
A transmission control unit that periodically transmits the component progress information and failure history information to the maintenance server,
Maintenance transaction screen information generated based on maintenance work information from the maintenance server is displayed on the display unit.

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