JPS61202275A - Automation system of restaurant - Google Patents

Abstract

PURPOSE:To ensure the accurate confirmation of the contents of ordered dishes or the order numbers and to attain the quick restaurant service in the cooking and adjustment modes, by using an order input device for input of the ordered dish data on each seat and a cooking indicator which displays the cooking/dish data at every seat according to the order numbers. CONSTITUTION:A waitress receives the orders from a customer and supplies the details of the ordered dishes including the names, quantity, menu codes, etc. as the ordered dish data through an order input device 5 in a waitress section II. Then the cookers start cooking in a kitchen section III. When the cooking is over, the cooker supplies the cooking end data to a cooking end input device 10. Thus the corresponding seat number or waitress number is displayed with a chime, etc. on a calling device 7 in the section II. Then the display on the seat display devices 2 and 4 is changed to a dish-up mode (serving by waitress) from an under-cooking mode.

Description

[Detailed Description of the Invention] <Industrial Application Field> The present invention relates to a restaurant system.

At restaurants such as Kondo, we aim to improve the efficiency of response operations and improve the quality of customer service by accurately understanding customer orders and making payment at the cashier section simple and easy. ~Run-O 1~ This is related to the Macion system.

<Conventional technology> In response 1-run, etc., waitresses, cooks, cashiers, etc. perform their respective tasks quickly and accurately from the time a customer enters the store until the customer leaves the store after waiting. However, as restaurants become larger and the variety of menu items becomes more diverse, these tasks become more complex, leading to mistakes in customer orders and delays in taking orders. This increases the likelihood that mistakes will occur, such as serving food first to a later customer or cooking the wrong dish.

As a conventional RES 1 - RUN O 1 - Mation system for preventing such 1 - rubs, Japanese Patent Application Laid-Open No. 58-13
Those disclosed in 7076 June Publication and Japanese Unexamined Patent Application Publication No. 58-72270 are known. For example, Komakaisho 58-1
The system disclosed in June 3707 is equipped with an ordering terminal device at each customer table or room for inputting various data such as the item name of the ordered dish, number of ordered items, customer seat number 8, and serving completion data. By processing the output by the central processing unit, the customer seat number data for each item is displayed in the order type on the kitchen display device and the fertilizer distribution display device, and the corresponding order data is sequentially erased with the serving completion data. In addition, by transmitting a readout signal from the register terminal device to the ordering terminal device via the central processing unit, order data corresponding to the audience seat number is read out and displayed. order,
Response 1 to run operations such as placement and settlement are performed accurately and with high efficiency.

<Problems to be solved by the invention> However, in the conventional system, even if the cooking is completed in the kitchen, the waitress may not know which customer should take the dish, and the waitress may not be able to take the wrong dish. This inevitably leads to problems such as having to bring the food to the table or delaying the serving time for the customer's seat, making the customer feel uncomfortable and causing a decline in the quality of customer service.

<Means for Solving the Problems> In view of the above-mentioned problems, the response 1 ~ run oh 1 ~ masion system of the present invention includes an order input device for inputting the ordered food data for each customer seat, and a cooking system for each customer seat. A cooking indicator installed in the kitchen section that displays cooking data in order of order; a cooking completion input device installed in the kitchen section that inputs cooking completion data for each customer seat at Gitchinrection; There is a caller installed in the 1 restaurant section that displays the completion of each meal and the data of the ordered dishes.

The gist is that the apparatus comprises a host 1 to a computer that stores cooking completion data, processes it, and controls the display of a cooking indicator and a caller. Furthermore, in addition to this training, a register may be provided at each seat 1 for displaying the price based on the ordered food data stored in the host 1-computer.

<Function> By using the cooking completion input device and caller as described above, the staff can accurately and immediately know that the ordered food for each seat in charge is completed. In addition, since the ordering device, cooking instruction device, or register is connected to the host computer as described above, it is possible to confirm the contents of ordered dishes and the order order at the time of cooking and payment, and to quickly stop work. put

<Example> Hereinafter, the present invention will be explained in detail with reference to the accompanying drawings.

As shown in FIG. 1(A), from response 1 to run is register section I, and from way 1 to response section ■.

Kitchen Section ■, Manager Section IV
It is divided into , audience section ■, and section 1~
1v is equipped with various devices shown in FIG. 1 (8). That is, the register section I includes a passenger seat reservation device 1 consisting of a data input device such as a keyboard, a Rai I-pen, and a voice recognition input device for inputting reservation data for passenger seats;
Input the passenger seat display 2 consisting of a display device such as a CRT that displays the service progress status of the passenger seats, the passenger seat number, the customer number, and in the case of a membership system, the member number, or data corresponding to these numbers. Displays the price for each customer seat by calling the ordered dish data corresponding to the order contents (ordered items, number of items ordered, etc.) written on the host 1 to the computer 16, which will be described later, or the price data calculated from the ordered dish data. Issue the prescribed receipt and fi! A register 3 for performing iH is provided. Also, Tsudoi 1~
In the response section ■, there is a customer seat display 4 that displays the service progress status of the customer seats in the same way as above, and an OCR (OCR) that inputs the ordered dish data corresponding to the order contents from each person, the number of the waitress in charge, the customer seat number, etc. The order input device 5 consists of a barcode reader, a keyboard, a keyboard, a pen, etc., a POT (portable ordering terminal), etc. The order printer 6 prints the field number and the date, etc. if necessary, from pudding 1 to the order printer 6, and in response to the cooking completion data manually entered into the cooking completion input device 10 (to be described later), it prints the number of the assigned way 1 to the answer or the customer seat. A caller 7 such as a ready call panel that displays a number etc. and notifies with a chime etc. that the cooking of the food ordered by the customer is completed, and call release data for canceling (resetting) the call by the caller 7 A call release device 8 such as a pushbutton switch for inputting the information is provided respectively. On the other hand, the kitchen section ■ contains the order cooking data entered into the order input device 5.
A cooking indicator 9 such as a CRT that displays the name of the dish to be cooked and the number of dishes to be prepared for each customer seat in the orders along with the person in charge number 1 to the response number, each seat number, or order input time and minute, etc., as necessary. Cooking completion input device 1 such as a keyboard input device for manually inputting cooking completion data of the dish indicated on the indicator 9
0, a kitchen printer 11 that prints the same content as the name of the dish displayed on the cooking indicator 9, pudding 1 to au 1, and an oven 12° griddle 13. Various heating devices for cooking, such as a fryer 14, are provided, which are classified according to cooking methods. Also, in manager section 1v,
Various terminal devices 15 for inputting and outputting management information and the various devices and printers mentioned above are connected to it, and the above-mentioned reservation data, ordered dish data, cooking completion data, etc. are inputted, and these input data are stored and processed as appropriate. Also provided are a host 1 to a computer 16 that control the various devices, printers, etc. mentioned above based on the results of arithmetic processing.

Next, the operation of the embodiment will be explained using FIGS. 1 and 2. In addition, Figure 2 (8) shows the flow of customers from entering the restaurant to finishing the sticky bullet and leaving, Figure 2 (B) shows the flow of work from response 1 to run, and Figure 2 (C) shows the flow of customers at the customer seats. Seats displayed on status indicator 2.4 (for convenience, only one seat is shown)
This diagram shows the flow of the service progress status.

First, when a customer is welcomed into the store, Ways 1 to 25 check the seats from the back of all the seats to confirm whether they are vacant using the seat reservation input device 1 located at the cash register I. Enter reservation data to move it to reserved.

This reservation data is input to the computer 16 of the host 1 and processed, and as a result, the audience seat indicators 2, 7! The display of the seat displayed on the screen changes from vacant to reserved.

Way 1 Jerez guides customers to their reserved seats, and once they are seated, they deliver menus, water, etc. The customer looks at the menu, decides on the dish to order, and calls the way 1-lesser to place the order. When a restaurant takes an order from a customer, it inputs the details of the ordered dish (item name, quantity, menu code, etc.) as ordered dish data using the order input device 5 in the Way 1 Jerez section.

In addition, when using POT as the order input device 5, POT
An OT receiver is installed on the top board, etc. in the audience section V, and PO
If each Way 1 Jerez carries a T transmitter and inputs orders in front of the customer, the order input process can be performed more accurately and quickly. When the ordered food data is input, the passenger seat display on each seat status display 2 and 4 changes from reserved to ordered, the order contents are displayed on the cooking indicator 9, and the cooking contents are transmitted to the kitchen section ■. Then, the order contents are printed out to the kitchen printer 11 and the order printer 6, and a signal indicating that cooking is to be performed is output to the cooking heat equipment, and the cooking heat equipment is controlled to the required temperature for cooking. Here, if the order input device 5 does not input the ordered food data for that customer seat for a certain period of time after making a reservation for the customer seat using each seat reservation device 1, the customer seat display on the customer seat display 2.4 changes from reserved to order*. (Order prompt 1 ~; warning that inputting the order will take too long) changes with a warning sound such as a chime or synthetic voice, and changes from order * to cooking by inputting the ordered food data. In addition, since drinks such as juices are prepared in the pudding section ■, the kitchen printer 11 only prepares the drinks that are prepared in the kitchen section ■, excluding these drinks. Then, the order printer 6 prints all the contents of the order!・Ara 1~ will be done.

After inputting the Δ data, the waitress carries knives, forks, etc. to the seats, and the cook begins cooking in the kitchen section ■. When the cooking is completed, the cook inputs the fact that the cooking is completed using the cooking completion input device 10. This input work is done by inputting the customer seat number or assigned way 1 to response number when the cooking of the ordered food (cooked food in the kitchen section) for each guest seat is completed. Cooking indicator 9 in section ■
Display contents and pudding 1 to au 1 of kitchen printer 11
~Depends on the content. Further, the orders for each customer seat can be confirmed by these displays or the contents of Pudding 1 to Airi 1, and the chef can also check the completion of cooking for each order. By inputting the cooking completion data, the guest seat number gil>or the assigned way 1~response number will be displayed on the paging device 7 in the response section■, along with a chime, etc., and the customer seat display 2, The customer seat display at No. 4 changes from cooking in progress to dish up (an indication that the waitress will serve the food), and the operation of the cooking heat equipment corresponding to that dish stops. Here, if the cooking completion data is not input to the cooking completion input device 10 for a certain period of time after the input of the ordered food data, the audience seat display on the audience seat display 2.4 changes from cooking *( The mode changes to (warning that cooking is taking too long) with a warning sound, and changes from Cook* to Dishup when cooking completion data is input.

The way 1~response in charge of the way 1~response learns from the caller 7 that the cooking of the ordered food for the customer seat they are in charge of has completed, and after preparing the food, inputs the call release data using the call release device 8 in the way 1~response section ■. The call display of the cooking completion caller 7 is canceled. By entering this data, the audience seat display 2
．． The seating display in No. 4 changes from dish up to during the meal. Thereafter, the waitress checks the order printer 6 for pudding 1 - au 1 - i = crx slip (thereby confirming the order) and carries the order together with the order to the customer.

Here, it goes without saying that data input to the call release device 8 may be performed after the food has been delivered.

After finishing the meal, the customer goes to the register section I with the form distributed from way 1 to reply. At the register section ■, data corresponding to the number of seats shown on the form brought by the customer is entered using the register 3, and then
The customer's ordered food data (ordered food, quantity, etc.) stored in the computer 16 is called up to the register 3, and a predetermined receipt is issued based on the amount that the customer should pay.
The customer enjoys the essence. On the other hand, when the data is input into the register 3, the display on the guest seat status indicators 2 and 4 indicates that the table is being made during the meal (cleaning up the tableware, etc., and arranging the seats).
After a certain period of time has elapsed, or by inputting data to the host computer 16 indicating that the table has been made, the seat becomes vacant, and operations 1 to 1 for - customers are completed. In addition, some restaurants sell unique souvenirs etc. in the cashier section■, and in this case, after calling up the ordered food sorter using the above procedure using register 3, data regarding the over-the-counter items purchased by the customer is collected. Set the input to register 3. As a result, a receipt is issued on which the total price of the ordered dish and the price of the in-store purchased items is printed, and the data on the in-store items are also transferred to the host computer 16.
Management information input/output terminal equipment 1 that is written and hidden in
5 will be used for data analysis and lessons learned.

Also, note that 1q was added due to the above sequence of events.

Information such as literary cooking data is stored in the host 1 to the computer 16, and when necessary, it is called up to the management information input/output terminal device 15 of the manager section IV to analyze the data.
Used for collection h1. In addition, if a display similar to the customer seat status display 2.4 is provided as a terminal device for inputting and outputting management information, you can check the customer service status from response 1 to run while staying in manager section IV. can be grasped.

<Effects of the Invention> As described above, the restaurant system of the present invention consists of the above-mentioned cooking completion input device and caller, and the waitress can cook the ordered food for the customer seat she is in charge of. The completion of the process can be easily and quickly known, the ordered food can be delivered to the customer accurately and quickly, and the waitress has time and mental leeway, which improves the quality of customer service. . Since the order input device, cooking instruction device, or register is organically connected through the host 1 and the computer as described above, it is possible to easily and reliably check the contents of the ordered dish at the time of cooking and payment. The cooking and serving of ordered dishes can be done in order of order, which has the effect of improving the efficiency of response-to-run operations and improving the quality of customer service accordingly.

[Brief explanation of the drawing]

Figure 1 (8) is a perspective view showing the outline of the interior of Res 1 to Run;
Figure 1 (B) is an explanatory diagram showing various equipment installed in each section of Res 1 to Run, and Figures 2 (8) to (C) show the flow of customers in the restaurant, and the flow of customers in Res 1 to Run operations. It is an explanatory diagram showing the flow and changes in the passenger seat display on the passenger seat display. 1... Passenger seat reservation device, 2, 4... Passenger seat display, 3...
・Register, 5...Order input device, 6...Order printer, 7...Caller, 8...Call canceler, 9...
・Cooking indicator, 10...Cooking completion input device, 15...
The management information input/output terminal is device 16... host computer.

Claims (1)

[Scope of Claims] 1. An order input device for inputting the data of ordered dishes for each guest seat, a cooking indicator provided in the kitchen section for displaying the cooked food data for each guest seat in order of order, and a cooking indicator provided for each guest seat in the kitchen section. A cooking completion input device provided in the kitchen section for inputting cooking completion data for ordered dishes, a caller provided in the waitress section for displaying the completion of cooking for each customer seat for ordered dishes, data for the ordered dishes, and cooking completion data. 1. A restaurant automation system comprising: a host computer that stores and performs arithmetic processing to control the display of the cooking instruction device and the caller. 2. An order input device for inputting the data of the food ordered for each customer seat, a cooking indicator installed in the kitchen section that displays the data of cooked food for each customer seat in order of order, and cooking completion data for the food ordered for each customer seat in the kitchen section. A cooking completion input device installed in the kitchen section for inputting the cooking completion information, a caller installed in the waitress section for displaying the cooking completion of the ordered food for each customer seat, and a cooking completion input device for storing and processing the ordered food data and cooking completion data. A host computer that controls the display of the cooking instruction device and the caller, and a register provided in the register section that displays the price for each customer seat based on the ordered dish data stored in the host computer. restaurant automation system.