JP2002197542A - Service system for self-service restaurant - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain a service system for a self-service restaurant, which can shorten the customer's wait time from the purchase of a meal ticket to the provision of the meal, prevent trouble such as the provision of incorrect meal, and display information necessary for a kitchen side on the screen of a kitchen monitor. SOLUTION: This service system for the self-service restaurant is provided with a ticket issuing machine which issues a ticket where identification information is displayed, the kitchen monitor which is installed in the kitchen and receives meal ticket information issued by the ticket issuing machine and displays an ordered menu at a given position, and a means which erases the menu displayed on the kitchen monitor on the input of cooking completion and also equipped with a printer which outputs a serving slip having the cooking-completed menu contents and the identification information printed, so that the identification information displayed on the meal ticket can be compared with the identification information of the serving slip.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service system for a self-service restaurant using a ticket vending machine, which is used in a self-service restaurant of a prepaid rate system.

[0002]

2. Description of the Related Art As a conventional service system for a self-service restaurant in a prepaid rate system, one or more ticket vending machines are installed at the entrance of a restaurant or in a hall, and a customer can use a ticket voucher issued by a ticket vending machine to enter a kitchen. Bring it to the counter,
It is quite common for customers to receive what is cooked in the kitchen, bring it to a predetermined table and eat and drink.

On the other hand, as a restaurant service system based on a prepaid rate system, one or more ticket vending machines are installed at the entrance of a restaurant or in a hall, and customers bring the ticket purchased at the ticket vending machine to a table in the restaurant. It is also known that the waiter transmits the food to the kitchen, the cooker carries the food cooked in the kitchen to the table, and the customer eats and drinks the food. In a service system for a restaurant in such a prepaid method, in order to shorten the waiting time from the purchase of a meal ticket to the serving of a dish, a meal is purchased in a kitchen at the time when a meal ticket of a predetermined menu is purchased at a ticket vending machine. In some cases, a cooking instruction is transmitted and a table number is transmitted to a kitchen when a customer sits at a table, and is connected to the menu.

[0004]

A conventional service system for a self-service restaurant in a prepaid billing system comprises:
As described above, the customer brought the meal ticket issued at the ticket vending machine to the counter of the kitchen, the customer received the food cooked in the kitchen, brought it to a predetermined table and drank,
Especially when the meal time is busy, it takes a long time to wait for the meal to be completed after purchasing a meal ticket, or mistakes between the meal ticket and the dish, or the ordered dish is not correctly handed to the customer However, there is a problem that the customer is dissatisfied with a trouble such as a dish being handed over to a customer who has ordered first but later ordered.

However, when a customer brings a ticket purchased at a ticket vending machine to a table in a restaurant, the waiter transmits the ticket to a kitchen, and a ticket of a predetermined menu is purchased at the ticket vending machine. The cooking instruction is transmitted to the kitchen at the time, and when the customer sits at the table, the table number is transmitted to the kitchen and connected with the above menu, the waiter carries the food cooked in the kitchen to the table, and the customer The service system for a restaurant in the conventional prepaid system for eating and drinking is different in the basic system framework, and therefore cannot be applied to the self-service restaurant service system in the prepaid system as it is.

For this reason, a method in a service system for a restaurant based on a prepaid billing system for shortening the waiting time from the purchase of a meal ticket to the serving of a dish as described above is changed to a self-service restaurant in a prepaid billing system. As an idea applied to the service system for home use, there is a food service monitor installed in the hall and a kitchen monitor in the past, but the kitchen monitor installed together with the food monitor installed in this hall is installed in the hall. It was the same screen display as the installed catering monitor, and the desired information could not be displayed on the kitchen side.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-described problems, and can reduce the waiting time of a customer from the purchase of a meal ticket to the provision of a dish. It is an object of the present invention to provide a service system for a self-service restaurant which can prevent troubles such as the like from occurring and can further display necessary information on a kitchen monitor on a kitchen monitor.

[0008]

A self-service restaurant service system according to the present invention is installed in a ticket vending machine, a cooking place, and a hall for issuing a meal ticket on which identification information is displayed by pressing a menu button. A kitchen monitor and a serving monitor for displaying a menu ordered by operating the menu button of the ticket vending machine at a predetermined position; and a means for erasing a corresponding menu displayed on the kitchen monitor and the serving monitor by a cooking completion input or a serving completion input. With a printer that outputs a serving slip that prints the cooked or served menu contents and identification information,
The identification information displayed on the meal ticket can be compared with the identification information on the serving table.

[0009] Further, the self-service restaurant service system according to the present invention includes the steps of:
A kitchen monitor and a catering monitor that is installed in a ticket vending machine, a cooking place, and a hall that is issued by pressing the menu button and that displays the menu ordered by operating the menu button of the ticket vending machine in a predetermined position, a cooking completion input or a cooking completion A means for erasing the corresponding menu displayed on the kitchen monitor and the serving monitor by input is provided, and a printer for outputting a serving ticket printed with the contents of the cooked or served menu and identification information is provided, and the printer displays the serving ticket displayed on the meal ticket. It is also characterized in that the identification information and the identification information of the serving slip can be compared, and the serving monitor and the kitchen monitor can be applied separately.

A self-service restaurant service system according to the present invention provides a ticket vending machine for issuing a meal ticket on which identification information is displayed by pressing a menu button, a cooking place,
A kitchen monitor, a serving monitor and a POS which are installed in a hall and at a POS terminal and display a menu ordered by operating a menu button of the ticket vending machine at a predetermined position.
A monitor for cash register, a means for deleting the menu displayed on the kitchen monitor, the serving monitor and the monitor for the POS cash register by a cooking completion input or a serving completion input are provided, and the contents of the cooked or served menu and identification information are printed. A printer that outputs a serving slip is provided in the POS terminal so that the identification information displayed on the meal ticket and the serving information of the serving slip can be compared, and the serving monitor and the kitchen monitor can be separately erased. Is also characterized.

[0011] The self-service restaurant service system according to the present invention is characterized in that the POS terminal can perform not only a menu change, but also an accounting process for restaurants and shops, a refund process for ticket vending machines, and the like. Is what you do.

According to the self-service restaurant service system of the present invention, the menu is displayed on the kitchen monitor upon receipt of the meal ticket information as soon as the meal ticket is issued from the ticket vending machine, and until the completion of cooking is input. Not disappear.
In addition, identification information is displayed on the meal ticket, and a catering instruction sheet in which the contents of the cooked menu and the identification information are printed by the completion of cooking is output from the printer, so that the identification information and the meal displayed on the meal ticket are displayed. The identification information of the votes can be compared, and the mistake of providing a dish can be eliminated.

In the self-service restaurant service system according to the present invention, the catering monitor and the kitchen monitor installed in the hall can be turned off separately, so that information necessary on the kitchen side can be stored in the hall. Can be displayed separately from the catering monitor installed in the kitchen, not only prompting for cooking time, but also various data such as inventory data and attendance management can be displayed, which has made it possible to remarkably streamline the kitchen. .

[0014]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of a self-service restaurant service system according to the present invention will be described below in detail with reference to the drawings. FIG. 1 is an overall configuration diagram showing one embodiment of a self-service restaurant service system according to the present invention, FIG. 2 is a schematic diagram showing a state in which the overall configuration is divided and arranged on a hall side and a kitchen side, and FIG. FIG. 4 is a schematic diagram showing one example of a screen configuration for displaying a normal order status of a kitchen monitor, FIG. 4 is a schematic diagram showing one example of a screen configuration for product setting, and FIG. 5 is another screen configuration for performing product setting. Schematic diagram showing an example,
FIG. 6 is a schematic diagram showing an example of a screen configuration for displaying the POS cash register function of the POS terminal.

In FIGS. 1 and 2, reference numeral 1 denotes an automatic ticket vending machine for issuing a meal ticket in which identification information is displayed by printing or engraving. This ticket vending machine 1 is of a network-compatible type, so that the same ticket vending machine number is not generated in a plurality of ticket vending machines. Of course, it is desirable that data can be exchanged by wireless communication or the like. Reference numeral 2 denotes a kitchen monitor installed in the kitchen, which comprises a touch panel type computer terminal. The kitchen monitor 2 is for displaying a menu to be cooked ordered by a customer by operating a menu button of the automatic ticket vending machine 1, and the cook can cook a predetermined menu while checking the menu display. it can.
Reference numeral 3 denotes a touch switch provided at a position where a menu or the like is displayed on the kitchen monitor 2 for inputting that cooking is completed. The kitchen monitor 2 as described above,
A plurality of units can be installed in consideration of, for example, the size of the kitchen and whether the types of dishes are diverse.

On the kitchen monitor 2 composed of the touch panel type computer terminal, a menu display 11, a priority order display 12 indicating the order of the order, an in-process time, etc. , As well as a display 14 of identification information corresponding to the meal ticket. The display 14 of the identification information is for collating the meal ticket brought by the customer with the prepared dish, and specific confirmation can be performed using a table. Of course, the touch switch can be used to perform the erasing process after the end of cooking. Further, in addition to such functions, functions such as sales management, sales bulletin, and attendance management can be provided.

Reference numeral 4 shown in FIGS. 1 and 2 denotes a catering monitor installed in a hall composed of a touch panel type computer terminal. The menu to be cooked ordered by the customer is displayed on the serving monitor 4 installed in the hall by operating the menu button of the automatic ticket vending machine 1. That is, in the serving monitor 4 as well, on the screen displaying the normal order status, not only the menu display 11, the priority order display 12 indicating the order of the order, the display 13 of the in-process time, but also the meal ticket is supported. The display 14 of the identification information can also be displayed. Of course, the touch switch can be used to perform the erasing process after the end of cooking.

Reference numeral 5 denotes a touch panel type computer terminal installed at a management center, a central cash register, or the like.
OS terminal. The POS terminal 5 has a POS cashier monitor 6 that displays a menu to be cooked ordered by a customer by operating a menu button of the automatic ticket vending machine 1.
, And the operation is performed using a touch switch in the same manner as described above. Reference numeral 7 denotes a printer that prints out a serving sheet. The POS terminal 4 is
Equipped with a regular POS cash register function, such as in a management center or a central cash register, etc., for accounting processing of restaurants and shops, and refund processing of ticket vending machines (sales registration, credit sales, gift certificates, credits, receipts, etc.) Not only menu change,
Functions such as attendance management can also be provided.

In each of the above monitors, at least the kitchen monitor 2 displays a menu display 11 in the screen, a priority display 12 indicating the order of the order, a display 13 of the in-process time, etc. It is desirable to differentiate the display of a menu or the like that has not been completed by using the menu. It is desirable that the kitchen monitor 2 and the serving monitor 4 installed in the hall can be operated separately from each other. For example, when the kitchen monitor 2 is turned off, the kitchen monitor 2 turns black and white and then disappears. It is possible to turn off the kitchen monitor 2 in black and white, and then turn off the kitchen monitor 2 at the same time as the cooking operation is performed in the set serving monitor 4, so that the cooking completion menu can be surely confirmed. Can be.

Of course, the kitchen monitor 2 and the catering monitor 4 installed in the hall can be operated separately. By changing the display screen on the kitchen monitor 2, for example, the total quantity of the current order can be grasped. In addition, as described above, sales management, sales bulletin, and attendance management can be performed.

Next, the operation procedure will be described. First, when a customer purchases a meal ticket on which identification information or the like is printed from the automatic ticket vending machine 1 (step 1), for example, menus and identification information of the meal ticket issued by the automatic ticket vending machine 1 are provided by computer terminals of all the kitchens. The message is transmitted not only to the kitchen monitor 2 but also to the serving monitor 4 and the POS terminal 5 installed in the hall (Step 2). Each kitchen monitor 2 determines whether or not the menu is for cooking at its own kitchen (Step 3), and in the case of a menu for cooking at its own kitchen, for example, menus and identification of meal tickets are stored in a memory (not shown) in the kitchen monitor 2. The information is stored (step 4), and the menus are displayed in the order ordered on the kitchen monitor 2. FIG. 3 shows this state. As shown in the figure, the kitchen monitor 2 displays not only a menu display 11, a priority display 12 indicating the order of the order, a display 13 of the in-process time, but also a display 14 of identification information corresponding to the meal ticket. (Step 5).

When the customer arrives at the self-service service counter, cooking has already started, and the food is cooked in a short time and provided to the service counter (step 6).
If the dish is not completed after a certain amount of time,
When the color of the menu or the like of the kitchen monitor 2 changes (blue → yellow → red) and the cooking that prompts the end is completed, the cook operates the touch panel of the kitchen monitor 2 to erase the menu. Perform (Step 7). Then, after the corresponding menu is inverted on the screen of the kitchen monitor 2, the menu display is erased, and the serving sheet on which the menu name and the identification information are printed is output from the printer 7 of the POS terminal 5 (step 8). . The service clerk (cook) looks at the serving table and provides the customer with the dishes (step 9). In addition, as the identification information printed on the meal ticket, an identification number that is counted up each time the menu display and the meal ticket is issued is preferable, and such identification information may be compared with the identification information of the serving sheet. .

As can be seen from the above description of the operation, it is possible to save labor from the ordering of the dish to the provision of the dish to the customer, and at the time the customer presents the meal ticket to the service counter, Just by the clerk checking the identification information displayed on the meal ticket with the identification information printed on the serving sheet, the ordered food can be accurately linked to the customer to be served, and even after the cooking is completed, the order can be ordered. It is possible to provide smooth dishes while observing the set order. In addition, since the customer purchases a meal ticket directly from the automatic ticket vending machine 1, a cashier is not required, and the menu ordered on the kitchen monitor 2 when the meal ticket is issued from the automatic ticket vending machine 1 is displayed. This allows customers to get to work quickly, shortens the time customers spend waiting for food, and improves the turnover rate at stores.

Next, the following description shows various settings made independently of the above steps. Figure 4 shows PO
FIG. 7 is a schematic diagram showing an example of a screen configuration of a POS cashier monitor used for setting a product such as a menu change in the S terminal 4, and is used to input individual menu contents. That is, it is possible to input predetermined data such as basic information such as a menu name, a monitor display name, a plug display for identifying whether or not in a store, price information, and the like below the product code. FIG. 5 is a schematic diagram showing another example of a screen configuration for setting a product, for inputting various types of information on the entire menu that can be provided. That is, it is possible to input predetermined data relating to the entire menu name, correspondence to employees, charges for service tickets and special treatment tickets, issuance of receipts, and other fee systems. FIG. 6 is a schematic diagram showing an example of a screen configuration for displaying the POS cash register function of the POS terminal, showing a money amount display screen, a numeric keypad, and the like.

In the above description, the menu to be cooked ordered by the customer is displayed on the kitchen monitor 2, the serving monitor 4, etc. by operating the menu button of the automatic ticket vending machine 1. For example, the noodle vending machine, etc. Of course, it can also be applied to a ticket vending machine with a built-in.

[0026]

According to the self-service restaurant service system of the present invention, as soon as a ticket is issued from a ticket vending machine, the menu is displayed on the kitchen monitor upon receipt of the meal ticket information, and the cooking completion input is displayed. It does not disappear until there is. In addition, the identification information is displayed on the meal ticket, and a serving instruction form in which the contents of the cooked menu and the identification information are printed by the completion of cooking input is output from the printer.
The identification information displayed on the meal ticket can be compared with the identification information on the serving slip, thereby making it possible to eliminate mistakes in the provision of dishes.

In the service system for a self-service restaurant according to the present invention, the catering monitor and the kitchen monitor installed in the hall can be separately turned off. Can be displayed separately from the catering monitor installed in the kitchen, not only prompting for cooking time, but also various data such as inventory data and attendance management can be displayed, which has made it possible to remarkably streamline the kitchen. .

Further, in the service system for a self-service restaurant according to the present invention, the POS terminal installed at the management center or the central cash register is used for accounting processing of restaurants and shops, refund processing of ticket vending machines (sales registration, credit sales, goods). It has functions such as menu change, attendance / departure management, etc. as well as functions such as ticket / credit / receipt issuance, etc., and allows the POS terminal to centrally and collectively manage the above various data.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram showing one embodiment of a self-service restaurant service system according to the present invention.

FIG. 2 is a schematic diagram showing a state in which the entire configuration is divided and arranged on a hall side and a kitchen side.

FIG. 3 is a schematic diagram showing an example of a screen configuration for displaying a normal order status of a kitchen monitor.

FIG. 4 is a schematic diagram showing an example of a screen configuration for performing product setting.

FIG. 5 is a schematic diagram showing another example of a screen configuration for performing product setting.

FIG. 6 is a schematic diagram showing an example of a screen configuration for displaying a POS register function of the POS terminal.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Automatic ticket vending machine 2 Kitchen monitor 3 Touch switch 4 Serving monitor installed in the hall 5 POS terminal 6 POS cash register monitor 7 Serving table 11 Menu display 12 Priority display 13 In-process time display 14 Identification information display

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G07G 1/12 361 G07G 1/12 361C

Claims (4)

[Claims] 1. A ticket voucher having identification information displayed thereon is installed in a ticket vending machine, a cooking place and a hall which is issued by pressing a menu button, and a menu ordered by operating the menu button of the ticket vending machine is placed in a predetermined position. A kitchen monitor and a serving monitor to be displayed, a means for erasing the corresponding menu displayed on the kitchen monitor and the serving monitor by a cooking completion input or a serving completion input, and a serving table on which the contents of the cooked or served menu and identification information are printed. A service system for a self-service restaurant, comprising a printer for outputting a vote, wherein the identification information displayed on the meal ticket can be compared with the identification information on the serving table. 2. A meal voucher displaying identification information is installed in a ticket vending machine, a cooking place and a hall which is issued by pressing a menu button, and a menu ordered by operating the menu button of the vending machine is placed in a predetermined position. A kitchen monitor and a serving monitor to be displayed, a means for erasing the corresponding menu displayed on the kitchen monitor and the serving monitor by a cooking completion input or a serving completion input, and a serving table on which the contents of the cooked or served menu and identification information are printed. A printer that outputs a vote, wherein the identification information displayed on the meal ticket and the identification information of the serving slip can be compared, and the serving monitor and the kitchen monitor can be separately erased. Service system for self-service restaurants. 3. A meal voucher having identification information displayed thereon is installed in a ticket vending machine, a cooking place, a hall and a POS terminal which is issued by pressing a menu button, and displays a menu ordered by operating the menu button of the vending machine. A kitchen monitor, a serving monitor and a POS cash register monitor displayed at a predetermined position, means for erasing the corresponding menu displayed on the kitchen monitor, the serving monitor and the POS cash register monitor by a cooking completion input or a serving completion input are provided. A POS terminal equipped with a printer for outputting a serving list printed with the contents of the served menu and identification information, so that the identification information displayed on the meal ticket and the identifying information of the serving slip can be compared, and a serving monitor and a kitchen monitor Self-service eating and drinking, characterized in that they can be applied separately Use service system. 4. The service for a self-service restaurant according to claim 3, wherein the POS terminal can perform not only menu change, but also accounting processing of restaurants and shops, refund processing of ticket vending machines, and the like. system.