JPH06259638A - Device and system for automatic transaction serving a handicapped person - Google Patents

Abstract

PURPOSE:To improve the use efficiency of an automatic transaction device by displaying the moving picture of the finger language corresponding to a guide for customers on the display screen of a customer operation part to enable even an aurally handicapped person to perform the automatic transaction without a sense of uneasiness. CONSTITUTION:A main control part 1 controls the whole of a transaction, and an operation control part 2 controls the whole of an operation part, and a picture display editing part 3 displays a picture to guide a customer in his operation and displays the moving picture of the finger language read out by a laser disk device 4 besides a conventional message prompting customer's operation. The device 4 is provided with a laser disk where data of the moving picture of the finger language corresponding to the message to be displayed on the display screen is stored, and prescribed data of the moving picture of the finger language is read out by the instruction of the control part 2. The picture of the finger language corresponding to the message on the display screen, for example, 'You are welcome. Please, designate your business. Depress the button of your business on this picture with your hand.' is displayed in an area in the display picture.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction device and an automatic transaction system for persons with disabilities.

[0002]

2. Description of the Related Art An automatic transaction device is a device that allows a customer to automatically make transactions such as deposits / withdrawals and transfers without the intervention of a bank clerk. An automatic transaction system is an automatic transaction system installed at a sales office of each financial institution. It is a system comprising a transaction device, a host computer connected to the automatic transaction device via a communication line and storing customer information, and a monitoring device for monitoring the operating status of the automatic transaction device. FIG. 13 is a block diagram showing a hardware configuration of a conventional automatic transaction device.
The automatic transaction device 100 is a main control unit 10 that controls the entire transaction.
3, an operation control unit 105 that controls the entire operation unit, a screen display editing unit 107 that displays a screen for guiding the operation of the customer, a commercial screen, etc. are stored in advance and the screen display editing unit 107 is stored.
Laser disk device 109 for reading out the screen instructed by the instruction, a customer operation unit 111 for the customer to input data such as a withdrawal amount, a voice generation unit 113 for outputting a voice for guiding the user's operation, an automatic A communication control unit 115 that controls communication with a monitoring device that monitors the transaction device and a host computer, a banknote / coin deposit / withdrawal unit 117 that deposits and withdraws banknotes and coins, reads and writes cards and passbooks, and prints statement slips. Card passbook reading and printing section 1
It is equipped with 19 mag. Further, the automatic transaction apparatus 100 is connected to a monitoring device for monitoring the automatic transaction apparatus and a host computer via the communication control unit 115, the communication line 116. FIG. 14 is an explanatory diagram showing a screen display example of the screen display editing unit 107. In the figure, 121 is a screen area for displaying image data stored in the laser disk device 109.

FIG. 15 is a block diagram showing a hardware configuration of a conventional monitoring device 200. The monitoring device 200 is a communication control unit 20 that controls communication with the magnetic disk 201, which stores information on the automated transaction device to be monitored and operating program data of the monitoring device, and the automated transaction device 100.
3, a CRT 205 for displaying necessary information on a screen, a printer 207 for recording necessary information on paper, a keyboard 209 for an operator to input an instruction, and a control unit 211 for controlling each component device.

The conventional automatic transaction apparatus and automatic transaction system are configured as described above, and the customer operates the customer operation unit 111 based on the instruction displayed on the screen display editing unit 107 of the automatic transaction apparatus 100. Make transactions such as deposits and withdrawals.
At this time, the voice of the operation guidance corresponding to the display screen is output from the voice generation unit 113 in order to prompt the customer's operation. In addition, a commercial screen is displayed in the area 121. On the other hand, the monitoring device 200 monitors whether the automatic transaction device 100 is operating normally, whether the cash for payment has run out, and the like.
When an abnormality occurs in 0, an instruction to restrict or cancel the transaction is issued to the automated teller machine 100 to limit or cancel the transaction. FIG. 16 shows an example of the display screen when the transaction is canceled.

In the conventional automatic transaction system configured as described above, when the transaction by the automatic transaction device 100 becomes impossible due to a failure of the host computer 30, for example, the transaction by the automatic transaction device 100 is stopped and At the same time as displaying the discontinuation of handling on the display screen of the transaction device 100, the staff of each sales office explained the circumstances to the customer. In addition, when the above-mentioned breakdown occurs during the absence of employees such as on holidays, each business shop is equipped with a telephone that can be contacted with the head office, and the situation is explained by this telephone.

[0006]

However, recently, various transactions have become possible through the automatic transaction apparatus 100, and the operations have become complicated accordingly. Therefore, in order to assist the user's operation, in addition to the text guide on the operation screen as described above, the operation guide is provided by voice. However, voice guidance is meaningless for people who are deaf, and it takes time for them to operate, and the efficiency of use of the automatic transaction device is reduced. Further, an automatic transaction device for visually impaired persons has been developed in which the customer operation unit 111 of the automatic transaction apparatus 100 is improved to improve the operability for visually impaired persons. There was anxiety for the visually impaired, who was careful about how to reach the place where the automatic transaction device for the elderly was installed. In addition, if the above-mentioned breakdown occurs during a time when employees are absent, such as on a holiday, the phone is not used for people who are deaf or have difficulty speaking,
Some measure was waiting.

The present invention has been made to solve the above problems, and an object of the present invention is to obtain an automatic transaction apparatus which can be used by a person having an ear, a word, or an eye disorder with peace of mind without anxiety.

[0008]

The automatic transaction device according to the present invention stores a moving image data of sign language having contents corresponding to the wording for operation guidance displayed on the display screen corresponding to each stage of the transaction. Means, moving picture data reading means for reading the moving picture data of sign language stored in the storage means from the storage means at each stage of the transaction, and moving picture data read by the moving picture data reading means on the display screen. And a screen display editing means for displaying a moving image in a predetermined area.

[0009] Further, a receiving section for receiving a radio wave transmitted from a radio wave transmitter for transmitting a radio wave of a specific frequency through the first and second receiving antennas, and the first reception section for receiving the radio wave. A radio wave number detecting section for individually detecting the number of waves of a first radio wave received via an antenna and the number of waves of a second radio wave received via the second receiving antenna, and the radio wave number detection Position detection means for detecting the position of the radio wave transmitter by comparing the numbers of the first and second radio waves detected by the unit, and guide information based on the detection result detected by the position detection means. And a guide information output means for outputting.

Further, the automatic transaction apparatus in the automatic transaction system according to the present invention includes a camera section for photographing an image of a subject, a transmitting means for transmitting visual data of the image photographed by the camera section to a monitoring apparatus, and a monitor. The monitoring device is provided with a screen display editing means for displaying the contents of the moving picture data of sign language transmitted from the device on the screen display part, and the monitoring device responds to the contents of the sign language predicted to be appealed by the customer when a failure occurs. A storage unit that stores moving image data of the sign language of the pattern, a data conversion unit that converts the visual data transmitted from the automatic transaction device into image data, and the contents of the sign language from the image data converted by the data conversion unit. And a video data of a sign language of a response pattern that responds to the content of the sign language decoded by the decoding section is read from the storage section. And respond pattern reading means is a video data of sign-language of the response pattern which the response pattern reading unit has read that a communication control unit to be transmitted to the automatic transaction apparatus.

[0011]

The video data reading means reads the video data of sign language stored in the storage means from the storage means at each stage of the transaction, and the screen display editing means displays the video data read by the video data reading means on the display screen. A moving image is displayed in a predetermined area.

The receiving section receives the radio wave transmitted from the radio wave transmitter which transmits the radio wave of a specific frequency, through the first and second receiving antennas. The number of radio waves detecting section receives the number of waves of the first radio wave received by the receiving section via the first receiving antenna and the second number of waves received via the second receiving antenna.
The number of waves of the radio wave is detected separately. The position detecting means detects the position of the radio wave transmitter by comparing the number of waves of the first and second radio waves detected by the radio wave number detecting section.
The guidance information output means outputs guidance information based on the detection result detected by the position detection means.

The camera unit of the automatic transaction device captures an image of the sign language motion of the customer who is the subject, and the transmitting means transmits the visual data of the image captured by the camera unit to the monitoring device. The storage unit of the monitoring device stores the moving picture data of the sign language of the response pattern corresponding to the content of the sign language predicted to be appealed to by the customer when the failure occurs. The data conversion unit of the monitoring device converts the visual data transmitted from the automatic transaction device into image data, and the decoding unit decodes the contents. When the content of the sign language transmitted by the decoding section is decoded, the response pattern reading means reads the moving picture data of the sign language of the response pattern in response to the decoded content of the sign language from the storage section, and the communication control section is read. Send the video data to the automated teller machine. When the video data of the sign language of the response pattern is transmitted from the monitoring device, the screen display editing means of the automatic transaction device displays the content of the video data on the screen display unit.

[0014]

【Example】

Example 1. FIG. 1 is a block diagram of an automatic transaction device showing an embodiment of the present invention. The same parts as those in FIG. 13 showing the conventional example are designated by the same reference numerals and the description thereof will be omitted. In the figure, 1 is a main control unit that controls the entire transaction, 2 is an operation control unit that controls the entire operation unit, and 3 is a screen display editing unit that displays a screen that guides the operation of the customer. In addition to the text for prompting the operation, a sign language moving image screen read by the laser disk device 4 described later is displayed. Reference numeral 4 denotes a laser disk device equipped with a laser disk in which sign language moving image screen data corresponding to the words displayed on the display screen is stored. The laser disk device 4 reads out predetermined sign language screen data according to an instruction from the operation control unit 2. . Figure 2 shows an example of a display screen with sign language video. In the area 121 on the display screen, the words "Welcome to the display screen. Please specify your requirements. Please press with your finger. ”A video of sign language corresponding to is displayed.

FIG. 3 is a screen display timing flowchart when a cash is withdrawn in this embodiment. The operation of this embodiment will be described below with reference to FIG. 3 and FIGS. When the customer uses the customer operation unit 111 to press the "withdrawal" button from among several types of transactions shown in FIG. 2, the cash withdrawal transaction is started. When the transaction is started, the operation control unit 2 instructs the laser disk device 4 to read the sign language moving image data corresponding to the card insertion instruction screen, and when the sign language moving image data is read, the screen display editing unit 3 displays the conventional display. The sign language moving image composed of the sign language moving image data read together with the wording, for example, "Please insert the card." Is displayed in the area 121 of the display screen (S10, G1).
0). When the card is inserted, the operation control unit 2 instructs the laser disc device 4 to read out the sign language moving image data corresponding to the secret code instruction screen, and when the sign language moving image data is read out, the screen display editing unit 3 displays the conventional display. The wording,
For example, a sign language moving image composed of the sign language moving image data that is read out together with "Please input your PIN" is displayed in the area 121 of the display screen (S11, G11).

When the personal identification number is input, the process proceeds to the amount input step, and a sign language moving image is displayed on the display screen, which displays the meaning of the amount input instruction wording, for example, "Enter the amount." Display in area 121 (S1
2, G12). The sign language moving image corresponding to the wording displayed on the display screen is displayed in the area 121 of the display screen by the same processing as described above according to the stage of the transaction (S13).
~ S15, G13 to G15). In addition, in the above-mentioned embodiment, an example of guiding the operation instruction in each stage of the transaction by sign language has been described, but the present invention is not limited to this.
For example, the commercial of the product can be displayed in the sign language on the processing screen, or the message for urging the confirmation button to be pressed can be displayed in the sign language on the amount input screen or the like.

Example 2. FIG. 4 is a block diagram of an automatic transaction device showing an embodiment of the present invention. The same parts as those in FIG. 13 showing the conventional example are designated by the same reference numerals and the description thereof will be omitted. In the figure, reference numeral 50 is a radio wave transmitter that emits radio waves of a certain frequency, and is usually attached to a cane carried by a visually impaired person. Reference numeral 65 denotes a receiving unit that receives the radio waves transmitted from the radio wave transmitter 50 via the first and second receiving antennas 61 and 63, and 67 detects the number of the radio waves received by the receiving unit 65 at regular time intervals. The radio wave number detection unit 69 is a radio wave number detection unit 67
The position detecting means for detecting the position of the radio wave transmitter from the number of radio waves detected in step 71, the guide information output part 71 for outputting guide information to the user based on the detection result of the position detecting means 69, and 73 the guide An induction device control unit that controls related devices,
Reference numeral 75 is a main control unit that controls the entire automatic transaction apparatus.

FIG. 5 is an external view of an embodiment of the present invention, and FIG. 6 is an explanatory view for explaining a usage state of the embodiment of the present invention. As shown in FIG. 5 and FIG. 6, the automatic transaction device is arranged such that the automatic transaction device for visually impaired persons is in the center and one ordinary automatic transaction device is installed on each side of the automatic transaction device. And the 1st receiving antenna 61 and the 2nd receiving antenna 63 are installed in the position of equidistant right and left, respectively from the automatic transaction device for visually-impaired persons.

FIG. 7 is a flowchart showing the operation of this embodiment. The operation of this embodiment will be described below with reference to FIGS. 7 and 5 to 6. When the visually impaired person enters the automatic transaction corner where the automatic transaction device is installed with the cane to which the radio wave transmitter 50 is attached and turns on the switch of the radio wave transmitter, radio waves of a certain frequency are transmitted. When the receiver 65 receives the radio wave transmitted by the radio wave transmitter 50 via the first reception antenna 61 or the second reception antenna 63 (S
51), the radio wave detection unit 67 starts a timer (S53) and detects the number of radio waves received by the reception unit 65 for each antenna (S55). Then, the radio wave detection unit 6
7 stops the detection when the time preset in the timer has passed (S59).

When the detection by the radio wave detector 67 is completed,
The position detecting means 69 compares the number A of waves received by the radio wave detecting section 67 via the first receiving antenna 61 with the number B of waves received via the second receiving antenna 63 (S61). ). When the number A of waves received via the first reception antenna 61 is larger than the number B of waves received via the second reception antenna 63 (S63), the position of the radio wave transmitter 50, that is, the visually impaired person. Is the position of the first receiving antenna 6
It is determined that the position closer to 1 is on the left side of the automatic transaction device for visually impaired persons, as shown in FIGS. 5 and 6 (S65). When the position detecting means 69 determines that the position of the visually impaired person is on the left side of the visually-impaired person-supporting automatic transaction device, the guidance information output unit 71 moves to the right side of the speaker 70 with respect to the visually impaired person. The information of is output (S67).

In the comparison of S61, when the number A of waves received via the first receiving antenna 61 and the number B of waves received via the second receiving antenna 63 are equal (S6
9) It is determined that the position of the radio wave transmitter 50, that is, the position of the visually impaired person is the same position from the first receiving antenna 61 and the second receiving antenna 63, that is, the front side with respect to the automatic transaction device for the visually impaired person ( S71). Position detecting means 6
When it is determined by 9 that the position of the visually impaired person is in front of the automatic transaction device for the visually impaired person, the guidance information output unit 71 outputs information to the visually impaired person that the speaker 70 will move forward as it is. Yes (S73).

In the comparison of S61, when the number A of waves received via the first receiving antenna 61 is smaller than the number B of waves received via the second receiving antenna 63 (S7
5) It is determined that the position of the radio wave transmitter 50, that is, the position of the visually impaired person is closer to the second receiving antenna 63, that is, the right side of the automatic transaction device for visually impaired persons (S77). When the position detecting means 69 determines that the position of the visually impaired person is on the right side of the visually-impaired person-supporting automatic transaction device, the guide information output unit 71 moves to the left side of the speaker 70 with respect to the visually impaired person. The information of is output (S79). The mode of information output by the guide information output unit 71 is as follows. (1) An instruction based on the pitch of the sound, for example, a high sound "Pe" is emitted when guiding to the right, a low sound "Boo" is emitted when guiding to the left, and a high sound is generated when guiding to move forward. Alternating low notes "Pee, boo, pee, boo"
Emits. (2) An instruction based on the tempo of the sound, for example, when guiding to the right, a fast-tempo sound "pi, pi, pi," is emitted, and when guiding to the left, a slow-tempo sound "pi, pi, pi" is emitted. , When inducing to move forward, fast tempo sound and slow tempo sound are alternately displayed.
Pippu ". (3) Issue a voice instruction, for example, "Move to the right.", "Move to the left.", "Please move forward."

When the guide information output unit 71 finishes outputting the guide information, it is confirmed whether or not the radio wave is further received (S81). If the radio wave is received, the process returns to S53 and the same operation is repeated. When the visually impaired person arrives at the automatic transaction device for the visually impaired person and turns off the radio wave transmitter 50, or when the visually impaired person goes out of the automatic transaction corner and no radio wave is received, the guidance process ends.

In the second embodiment, the guidance information of the visually impaired person is output from the speaker 70 installed in the automatic transaction apparatus for visually impaired persons, but the present invention is not limited to this. The voice output from the guide information output unit 71 may be output on radio waves so that the visually impaired person may carry the receiver and receive it. In this way, the guide information is surely transmitted to the visually impaired person without being disturbed by noise, and does not become noise of other users. In the second embodiment, the visually handicapped person manually turns off the switch of the radio wave transmitter 50.
However, if a visually impaired person arrives at an automated transaction device for visually impaired persons and the output of the electromagnetic wave exceeds a certain value, the visually impaired person is equipped with a sensor for detecting the output of the electromagnetic wave. The corresponding automatic transaction device may be configured to automatically turn off the switch of the radio wave transmitter 50 by transmitting a radio wave for turning off the switch of the radio wave transmitter 50. By doing this, it is possible to make the visually impaired person more clearly recognize that the self approaches the intended position.

Example 3. FIG. 8 is an explanatory diagram for explaining an embodiment of the present invention. As shown in the figure, the system of the present embodiment shows an automatic transaction device 10 equipped with a camera unit 17 and an operating condition of the automatic transaction device 10. It is equipped with a monitoring device 20 that monitors and interacts with the customer through the automatic transaction device 10 when a failure occurs, and the monitoring device 20 further decodes an image to decrypt the contents of the sign language data transmitted from the automatic transaction device 10. It has a section 30.

FIG. 9 is a block diagram of an automatic transaction apparatus showing an embodiment of the present invention. 13 showing the conventional example or FIG. 1 showing the first embodiment are assigned the same reference numerals and explanations thereof will be omitted. In the figure, 11 is a main control unit for controlling the entire transaction and a dialogue with the monitoring device 20 when a failure occurs, 13
Is an operation control unit that controls the entire operation unit, and 15 is a screen display editing unit that displays a screen that guides the operation of the customer. In addition to the conventional wording for prompting the customer to operate, the monitoring device 2
The sign language screen based on the sign language data transmitted from 0 is displayed. Reference numeral 17 denotes a camera unit that captures a user who performs sign language. The image captured by the camera unit 17 is transmitted to the monitoring device 20 via the communication control unit 18. 19 is a monitoring device 20 for the user when a failure occurs in the automatic transaction device.
This is a button for calling a staff member with a disability to inform the staff.

FIG. 10 is a block diagram showing the structures of the monitoring device 20 and the image decoding unit 30. The same parts as those in FIG. 15 showing the conventional example are designated by the same reference numerals and the description thereof will be omitted. The control unit 23 of the monitoring device 20 monitors the operating status of the automatic transaction device and controls the image decoding unit 30. Reference numeral 31 is a data conversion unit for converting visual data into image data, 33 is a decoding unit for decoding the contents of the image data converted by the data conversion unit 31, and 35 is a character for converting the contents decoded by the decoding unit 33 into characters. A conversion unit, 37 is a response pattern reading unit that reads a response pattern corresponding to the content decoded by the decoding unit 33, and 39 is sign language data that the user is expected to appeal when a failure occurs, and content that the user is complaining about. Data of the corresponding response pattern, a storage unit in which character data corresponding to the contents of the image data decoded by the decoding unit 33 are stored, 41 is a control unit 23 of the control unit of the image decoding unit 30 and the control unit 23 of the monitoring device 20. It is a control unit that responds to.

FIG. 11 is a flowchart of the display screen of the automatic transaction device 10 when a failure occurs, and FIG. 12 is an operation flowchart of the present system when a failure occurs. The operation will be described based on FIGS. 11, 12 and 8 to 10. When a failure occurs in the automatic transaction apparatus 10, the transaction is stopped, and the main control unit 11 of the automatic transaction apparatus 10 instructs the screen display editing unit 15 to display the screen at the time of the failure. Upon receipt of this instruction, the screen display editing unit 15 displays on the display screen that the use confirmation and the presence or absence of the request for correspondence in sign language are confirmed (S2).
1). A specific example of the display screen at this time is shown in FIG. 11 (G
21). When the user looking at the display screen of G21 desires to respond by sign language and presses the call button 19 for persons with disabilities (S23), the main control unit 11 of the automated teller machine 10 is switched to the sign language corresponding mode and the clerk handling by sign language is performed. The control unit 23 of the monitoring device 20 is notified of the request made via the communication control unit 18 (S25). And the main controller 11
Turns on the switch of the camera unit 17, and the video captured by the camera unit 17 is monitored by the monitoring device 20 via the communication control unit 18.
Ready to send to.

The control unit 23 of the monitoring device 20 that has received the notification that there is a staff response request in sign language switches to the sign language support mode and instructs the image decoding unit 30 to operate. When the processing up to this point is completed, the user and the monitoring device 20
The response by sign language with is started. User is camera section 1
When the content that the user wants to appeal is expressed in sign language toward 7, the image captured by the camera unit 17 is transmitted as visual data to the data conversion unit 31 via the communication control unit 18 and the communication control unit 25 (S27). Upon receiving the visual data, the data conversion unit 31 converts the visual data into image data (S29). The contents of the sign language data converted into image data by the data conversion unit 31 are decoded by the decoding unit 33 (S31). In decoding, data corresponding to each predicted sign language motion is stored in the storage unit 39, and each motion is recognized by comparing the converted image data with the stored memory data. When the recognition of each movement is completed,
Sign language decoding data is created by concatenating the data of each recognized motion.

The sign language decoding data created by the decoding unit 33 is transmitted to the response pattern reading unit 37, and the response pattern reading unit 37 which has received the sign language decoding data confirms whether or not there is a response pattern corresponding to the received data ( S35), if there is a response pattern, the data of the response pattern is read from the storage unit 39. The read response pattern data is converted into visual data and transmitted to the automated teller machine 10 via the communication control unit 25 (S37). The data of the response pattern transmitted to the automatic transaction device 10 is received via the communication control unit 18, and is displayed as a sign language image on the display screen by the screen display editing unit 15. By repeating a series of these operation processes, a dialogue between the user and the monitoring device 20 in sign language is performed.

If there is no stored data corresponding to the image data of each action in S31 and each action cannot be recognized at all (S33), a message that the sign language cannot be decoded is transmitted to the automatic transaction device 10 (S39). Monitoring device 20
The unreadable sign language message transmitted from is displayed on the screen by the screen display editing unit 15. The screen display at this time becomes like G23 in FIG.

If there is no response pattern in the process of S35, the image data of each operation is converted into character data by the character conversion unit 35 and the CRT 20 of the monitoring device 20 is converted.
5 is displayed (S41). The observer looks at the contents displayed on the CRT 205, guesses what the user wants to appeal from the displayed words, and inputs the guessed result to the image decoding unit 30 from the keyboard 209. This input may be performed by a voice input device (not shown) or the like.
When information is input from the keyboard 209 (S43),
The control unit 41 of the image decoding unit 30 instructs the response pattern reading unit 37 to read the response pattern based on the estimation result. Upon receipt of this instruction, the response pattern reading unit 37 confirms whether there is a response pattern (S35), and if there is a response pattern, the data of the response pattern is stored in the storage unit 3
Read from 9. The data of the read response pattern is transmitted to the automatic transaction device 10 via the communication control unit 25 in the same manner as described above (S37), and is displayed as a sign language image on the display screen of the automatic transaction device 10.

On the other hand, when the observer cannot infer what the user wants to sue from the displayed words even if the observer looks at the contents displayed on the CRT 205, the observer indicates to that effect on the keyboard 2
09 to input to the monitoring device 20. When the monitoring device 20 receives an unguessable input from the monitoring officer, the monitoring device 20 transmits a message that the sign language cannot be decoded to the automatic transaction device 10 (S4).
5). The unreadable sign language message transmitted from the monitoring device 20 is displayed on the screen by the screen display editing unit 15 as shown in G23 of FIG. 11 as described above.

[0034]

As described above, according to the present invention, since the sign language moving image corresponding to the customer guidance is displayed on the display screen of the customer operation unit, even the deaf person is anxious. It is possible to carry out automatic transactions without feeling, and it is possible to improve the utilization efficiency of the automatic transaction device. In addition, since the visually impaired person is guided to the visually-impaired automated transaction device by the radio wave transmitted from the radio transmitter carried by the visually-impaired person, the visually-impaired person can easily perform the intended automated transaction for the visually impaired person. The device can be reached, and the utilization rate of the automatic transaction device for the visually impaired can be improved. In addition, when a failure occurs in the automated teller machine, we have made it possible to communicate with the monitoring device in sign language, so it is possible to provide people with hearing and language disabilities with information on obstacles when employees are absent. Leads to improvement of.

[Brief description of drawings]

FIG. 1 is a configuration diagram of an automatic transaction device according to an embodiment of the present invention.

FIG. 2 is a diagram showing a display example of a screen with a sign language moving image.

FIG. 3 is a screen display timing flowchart of the present embodiment.

FIG. 4 is a configuration diagram of an automatic transaction device according to an embodiment of the present invention.

FIG. 5 is an external view of an embodiment of the present invention.

FIG. 6 is an explanatory diagram for explaining a usage state of the embodiment of the present invention.

FIG. 7 is a flowchart showing the operation of this embodiment.

FIG. 8 is an explanatory diagram illustrating an embodiment of the present invention.

FIG. 9 is a configuration diagram of an automatic transaction device according to an embodiment of the present invention.

10 is a block diagram showing the configurations of the monitoring device 20 and the image decoding unit 30. FIG.

FIG. 11 is a flowchart of a display screen of the automatic transaction device 10 when a failure occurs.

FIG. 12 is an operation flowchart of the present system when a failure occurs.

FIG. 13 is a block diagram showing a hardware configuration of a conventional automatic transaction device.

14 is an explanatory diagram showing a screen display example of the screen display editing unit 107. FIG.

FIG. 15 is a block diagram showing a hardware configuration of a conventional monitoring device 200.

FIG. 16 is a diagram showing an example of a display screen in the case of transaction suspension.

[Explanation of symbols]

 1, 11, 75 Main control unit 2, 13 Operation control unit 3, 15 Screen display editing unit 4 Laser disk device 10 Automatic transaction device 17 Camera unit 18, 25 Communication control unit 20 Monitoring device 23, 41 Control unit 30 Image decoding unit 31 data conversion unit 33 decoding unit 35 character conversion unit 37 response pattern reading unit 39 storage unit 50 radio wave transmitter 61 first reception antenna 62 second reception antenna 65 reception unit 67 radio wave number detection unit 69 position detection means 71 guidance information Output unit 73 Induction device control unit

Claims (3)

[Claims] 1. An automatic transaction device having a display screen for displaying characters, figures, etc. for guiding a customer's operation, wherein the operation guidance text displayed on the display screen corresponds to each stage of the transaction. Storage means for storing moving image data of sign language having corresponding contents, moving image data reading means for reading out the moving image data of sign language stored in the storing means from the storage means at each stage of the transaction, and the moving image An automatic transaction device, comprising: a screen display editing means for displaying moving image data read by the data reading means in a predetermined area on the display screen. 2. A receiving unit that receives a radio wave transmitted from a radio wave transmitter that transmits a radio wave of a specific frequency through first and second receiving antennas, and the first reception unit that the reception unit receives. A radio wave number detecting section for individually detecting the number of waves of a first radio wave received via an antenna and the number of waves of a second radio wave received via the second receiving antenna, and the radio wave number detection Position detecting means for detecting the position of the radio wave transmitter by comparing the number of waves of the first and second radio waves detected by the unit, and guide information based on the detection result detected by the position detecting means. An automatic transaction device comprising: a guide information output unit for outputting. 3. An automatic transaction system comprising an automatic transaction device having a display screen for displaying characters, figures, etc. for guiding a customer's operation, and a monitoring device for monitoring the operating status of the automatic transaction device. In the automatic transaction device, a camera unit that captures an image of a subject, a transmitting unit that transmits visual data of the image captured by the camera unit to the monitoring device, and moving image data of sign language transmitted from the monitoring device Screen display editing means for displaying the contents of the above on the screen display unit, and the monitoring device stores sign language moving image data of a response pattern corresponding to the contents of the sign language predicted to be appealed by the customer when a failure occurs. A storage unit, a data conversion unit that converts the visual data transmitted from the automatic transaction device into image data, and an image converted by the data conversion unit. A decoding unit for decoding the contents of the sign language from the data, a response pattern reading unit for reading, from the storage unit, the moving image data of the sign language in response to the contents of the sign language decoded by the decoding unit, and the response pattern reading unit. An automatic transaction system, comprising: a communication control unit that transmits the read sign language moving image data of the response pattern to the automatic transaction apparatus.