JPH02118875A - Restaurant service device - Google Patents

Abstract

PURPOSE:To rationalize a service work, to improve reliability and rapidness and to improve a customer service by providing an output device to prepare and output an order slip based on order information, a cooking instructing device, a table setting instructing device and the like. CONSTITUTION:When an employee receives an order from a customer, order information is inputted to a terminal unit 1, an order slip based on an input is prepared by an output device 2 and outputted to a cooking instructing device 3. The device 3 displays the cooking instruction based on the order information at a displaying means 5, the displaying of the cooking instruction corresponding based on a cooking completing signal inputted to a confirming input means 4 at the time of being the cooking completion is erased, and the order information of the cooked dishes is sent to a table setting instructing device 6. The device 6 displays the table setting instruction at a displaying means 8 based on the order information from the device 3, and the displaying of the table setting instruction corresponding based on the table setting confirming signal inputted to a confirming input means 7 is erased. At the time of being the accounting, a sales registering processor 9 executes the sales registration according to the order information of the device, the service work is rationalized and the reliability and the rapidness can be improved.

Description

[Detailed Description of the Invention] [Industrial Application Field] This invention provides a restaurant service that contributes to streamlining the service operations of various restaurants, including restaurants, coffee shops, pubs, beer halls, etc., and improving the service to customers. It is related to the device.

[Conventional technology]

Traditionally, in restaurants, when an employee such as a waiter receives an order from a customer, he or she writes the order information on a button such as a slip with a copy attached.
One of the sheets was brought to the kitchen, and the employee who prepared the food was shown it or given the cooking instructions verbally, and after the cooking was completed, the meal was served after checking the food with the information on the slip.

The employee who received the order also handed another slip to the customer,
The customer confirms the details of the order and brings the slip to the checkout counter when paying the bill, and the employee at the checkout counter performs the sales registration process according to the contents of the slip.

[Problem to be solved by the invention]

Conventional service operations at restaurants are operated as described above, so employees such as waiters have to visit the kitchen and give cooking instructions every time they take an order from a group of customers. It is not efficient because the number of orders that one employee can take per unit of time is limited, and order instructions are given based on the contents of the slip, so there is a difference between writing and misreading the slip.

Incorrect instructions may be given due to loss or damage, the employee who cooks the food may have a misunderstanding or forget the button, the food may be different from what was ordered, or the food may not be cooked in the order ordered. However, because the instructions for serving the food are made by comparing the completed dish with the contents of the order slip, there is a risk of misprints, misreadings, mistakes, loss, damage, etc. on the slip, resulting in accurate food delivery. Moreover, when paying the bill, the contents of the invoice must be entered, which causes problems such as a long processing time.

Incidentally, as an approximation technique, there is a technique described in Japanese Patent Laid-Open No. 63-25797.

This invention was made to solve the above-mentioned problems, and it eliminates waste and mistakes that occur due to human intervention when transmitting order information, and also eliminates the need for lost items from the kitchen and the place where food is prepared. It is an object of the present invention to provide a restaurant service device that can contribute to streamlining service operations and improving reliable and prompt service to customers by eliminating easily damaged slips.

[Means to solve the problem]

A restaurant service device according to the present invention inputs order information received from a customer into a terminal device, creates and outputs an order slip based on the information on an output device, is provided with a cooking instruction device and a serving instruction device, and is provided with a cooking instruction device and a serving instruction device. The instruction device displays cooking instructions based on the order information on its display means, and also erases the display of the corresponding cooking instructions based on the cooking completion signal input to the confirmation input means when cooking is completed. The order information for the completed dishes is sent to the serving instruction device, and the serving instruction device displays the serving instructions on its display means based on the order information from the cooking instruction device, and also confirms the serving information input into the confirmation input means. The display of the corresponding serving instructions is erased based on the signal, and furthermore, at the time of checkout, the sales registration management device performs sales registration processing based on the temporarily stored order information from the terminal device.

[Effect]

The restaurant service device according to the present invention transmits order information input into a terminal device by an employee who receives an order from a customer to an output device, a sales registration device, and a cooking instruction device, and the cooking instruction device transmits the received order information. Displays cooking instructions on the display means based on the cooking instructions, and erases the display of the corresponding cooking instructions from the display means in response to a cooking completion signal inputted from the confirmation input means by the employee who cooks when the cooking is completed. At the same time, the order information for the cooked food is sent to the serving instruction device,
The serving instruction device displays serving instructions on the display means based on the received order information, and displays the corresponding serving instructions in response to the serving confirmation signal inputted by the employee who serves the meal through the confirmation input means. Further, at the time of checkout, the sales registration device performs sales registration processing by comparing the order information received from the terminal device with the order slip created and output by the output device and brought by the customer.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings. 1st
In the figure, 1 is a terminal device where an employee who receives an order from a customer inputs the order information, and 2 is an output device that creates and outputs an order slip based on the order information input from the terminal device 1. . Reference numeral 3 is a cooking instruction device that is mainly installed in a kitchen and provides cooking instructions to employees who cook according to order information input from the terminal device 1; 4 is a cooking instruction device that is provided in this cooking instruction device 3 and that provides instructions. A keyboard 5 is also included in the cooking instruction device 3 and is used to input order information from the terminal device 1. C as a display means for displaying cooking instructions based on
It is an RT display. Reference numeral 6 denotes a serving instruction device which instructs serving employees to serve based on the order information of the cooked dishes sent from the cooking instruction device 3; A keyboard 8 serves as a confirmation input means into which a serving confirmation signal is input by an employee who performs the cooking process, and 8 is a display means, which is also provided in the serving instruction device 6 and displays serving instructions based on the order information from the cooking instruction device 3. It is a CRT display.

Reference numeral 9 denotes a sales registration processing device that temporarily stores order information inputted through the terminal device 1 until checkout, and performs sales registration processing based on the order information at the time of checkout; 10 refers to these terminal devices 1; , the output device 2, the cooking instruction device 3, the serving instruction device 6, and the sales registration processing device 9.

Next, the operation will be explained. When an employee such as a waiter receives an order from a customer, he or she inputs order information such as the name of the dish, the quantity, and the number of the customer's seat into the terminal device 1.

The terminal device 1 adds a unique order number to each piece of order information, and outputs these order information to the output device 2. Cooking instruction device 3
It is also transmitted to the sales registration processing device 9.

The output device 2 that receives this order information creates and outputs an order slip based on the sent information, and the output order slip is given to the customer. FIG. 2 shows an output example of this order slip, where 21 is the order number, 22 is the name of the dish ordered by the customer, and 23 is the quantity of the dish ordered by the customer.

Further, the sales registration processing device 9 temporarily records the received order information at the time of accounting.

Next, the cooking instruction device 3, based on the received order information,
Cooking instructions for the food to be cooked are displayed on the screen of the CRT display 5. FIG. 3 shows a display example of this cooking instruction, where 31 is a serial number indicating the cooking order, 32 is the name of the dish to be cooked, and 33 is the quantity of the dish to be cooked. The employee who cooks the food according to the cooking instructions displayed on the screen of the CRT display 5 of the cooking instruction device 3, and inputs a cooking completion signal using the keyboard 4 if there is any cooked food. At this time, the dish that has been cooked is specified by the serial number 31, and the CRT
On the screen of the display 5, the display of cooking instructions regarding the cooked dishes is erased, and at the same time, order information regarding the cooked dishes is transmitted from the cooking instruction device 3 to the serving instruction device 6.

Here, the serving instruction bag f6 displays serving instructions for the dishes to be served on the screen of the CRT display 8 based on the received order information. Figure 4 shows an example of the display of this arrangement and repair instructions, where 41 is a consecutive number indicating the order of serving, 42 is the name of the dish to be served, 43 is the quantity of dishes to be served, and 44 is the table number of the guest seat of the serving light. be. After confirming the serving instructions displayed on the screen of the CRT display 8 of the serving instruction device 6, the employee serving the meal serves the meal according to the serving instructions, and inputs a serving confirmation signal using the keyboard 7. . At this time, the dishes that have been served are specified by the serial number 41, and the CRT display 8
The display of the serving instructions for the dish that has been served is deleted from the screen.

The customer brings the order slip to the accounting counter at the time of checkout, and the employee who handles the checkout inputs the order number 21 of the order slip into the sales registration processing device 9. The sales registration processing device 9 searches the temporarily recorded order information based on the order number 21 and automatically registers the sales without having to enter the contents of the order slip each time. Perform processing.

In the above embodiment, a CRT display is used as the display means of the cooking instruction device and the serving instruction device, but other displays such as liquid crystal, plasma, electroluminescence, etc. may also be used. The same effects as in the above embodiment are achieved.

Further, in the above embodiment, a keyboard is used as a confirmation input means for the cooking instruction device and the serving instruction device, but a transparent input device mounted on the screen of the display device may also be used. Furthermore, an operating means capable of performing confirmation input may be used, and the same effects as in the above embodiments can be achieved.

Furthermore, in the above embodiment, although wired communication using an information transmission path is used to transmit order information, wireless communication or optical communication may also be used, and the same effects as in the above embodiment can be obtained. play.

Further, in the above embodiment, the cooking instructions are displayed by displaying the order of cooking, the name of the dishes to be cooked, and the quantity of the dishes to be cooked, and the display of the serving instructions is by displaying the order of serving, the name of the dishes to be cooked, and the quantity of dishes to be cooked.
We have explained the case where the name of the dish to be served, the quantity of the dish to be served, and the table number of the customer's seat in the serving light are displayed, but by displaying additional information, cooking instructions and serving instructions can be made more accurately. Needless to say, it can be made more visible.

〔Effect of the invention〕

As described above, according to the present invention, from ordering to cooking instructions,
By mechanizing the flow of restaurant service operations, from serving instructions to accounting, the waste and mistakes that occur due to human intervention are eliminated, and in addition to order slips handed to customers, Lost.

Since there are no items that are easily damaged, service operations can be streamlined, and customer service can be improved by being reliable and quick.

[Brief explanation of drawings]

FIG. 1 is a configuration diagram showing a restaurant service device according to an embodiment of the present invention, FIG. 2 is an explanatory diagram showing an example of an order slip outputted by an output device, and FIG. 3 is a display means of a cooking instruction device. FIG. 4 is an explanatory diagram showing an example of a screen display of the display means of the serving instruction device. 1 is a terminal device, 2 is an output device, 3 is a cooking instruction device, 4.
7 is a confirmation input means (keyboard), 58 is a display means (C
RT display), 6 is a serving instruction device, −″
” 9 is a sales registration processing device.

Claims (1)

[Claims] A terminal device into which order information is input by an employee who receives an order from a customer, an output device which creates and outputs an order slip based on the order information input from the terminal device, and a confirmation input means and a display means. displaying on the display means cooking instructions to the employee who cooks based on the order information input from the terminal device, and inputting the cooking instructions to the confirmation input means when the cooking is completed by the employee who cooks. a cooking instruction device for erasing the corresponding cooking instruction displayed on the display means based on the cooking completion signal sent from the cooking instruction device; Based on the completed food order information, displaying the serving instructions to the serving employee on the display means, and based on the serving confirmation signal input by the serving employee to the confirmation input means, a serving instruction device that erases the corresponding serving instructions displayed on the display means; and a serving instruction device that temporarily stores the order information inputted from the terminal device, and at the time of checkout, based on the temporarily stored order information; A restaurant service device comprising a sales registration processing device that performs sales registration processing.