JP3852837B2 - Order management system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an order management system used in restaurants such as restaurants.
[0002]
[Prior art]
In recent years, the order entry system, which is an order management system used to accurately and quickly communicate customer orders to restaurants and other restaurants, is a large number of handy terminals that are individually carried by customer clerk. A predetermined number of kitchen printers installed in the kitchen, a point-of-sale (POS) terminal that is an accounting device installed in the checkout counter, and a control station that is an order management control device that controls the entire system Are communicatively provided. More specifically, the handy terminal is configured to input at least various information such as customer information and order information using a keyboard, and the kitchen printer uses order data generated according to the various information in a predetermined format. It prints on continuous paper.
[0003]
In such an order entry system, when the store clerk inputs the order information and comments of the order requested by the customer using the keyboard of the handy terminal, the order data generated according to various information input from the handy terminal is transmitted to the control station. Is transmitted wirelessly. The order data is also transmitted to the kitchen printer. Since the kitchen printer issues a cooking instruction slip according to the transmitted order data, the cook can quickly and reliably cook the ordered food by following the contents printed on the cooking instruction slip.
[0004]
By the way, in today's deflationary era, restaurants are increasingly required to improve operational efficiency, and the reduction of labor costs is an urgent issue.
[0005]
Therefore, in recent years, in order to reduce the burden on the store clerk, a self-order terminal (customer order terminal) provided for each table and allowing customers to place orders themselves has been developed. According to such a self-order terminal, order data generated according to various information input from the self-order terminal is wirelessly transmitted to the control station. Then, the control station that has received the order data transmits the order data to the kitchen printer and the POS terminal by wire. Since the kitchen printer issues a cooking instruction slip according to the transmitted order data, the cook can quickly and reliably cook the ordered food by following the contents printed on the cooking instruction slip. According to such a self-order terminal, it is possible to improve the work efficiency of the clerk because the customer does the order by himself so that the clerk does not have to go to the customer to ask for the order.
[0006]
[Problems to be solved by the invention]
However, the conventional self-order terminal has various problems as described below. First, the store entry process such as inputting the number of persons must be performed at the self-order terminal, and there is a problem that the store entry process itself is very troublesome for an unaccustomed customer and a lot of mistakes occur. In a restaurant that does not have a self-order terminal, such a problem does not occur because the store clerk performs a store entry process such as inputting the number of people using a handy terminal. Secondly, when operating with only a self-order terminal, there is a problem that the quality of service is deteriorated because the number of contact points between customers and shop assistants is reduced.
[0007]
The present invention provides an order management system capable of realizing an accurate store entry process and improving the quality of service in a self-order in which a customer places an order by properly using a customer order terminal and a clerk order terminal. The purpose is to provide.
[0008]
[Means for Solving the Problems]
The present invention has an information processing unit, and allows input of order information in which customer information including a table number where a customer is located and information related to a menu item ordered by the customer are associated, and the input order A salesclerk order terminal that transmits information and an information processing unit that allows the input of information related to menu items ordered by the customer, and associates the information related to the input menu items with the terminal number of the terminal Order management control which has a customer order terminal which transmits attached order information and an information processing unit and which receives order information transmitted from the order terminal for clerk and order information transmitted from the order terminal for customer And the information processing unit of the clerk ordering terminal provides for a store entry process related to a customer entering, including a correspondence between a terminal number of the customer ordering terminal and a table number where the customer is located Allow input of information And visiting information input means for information processing portion of the order management controller, a visiting processing means for visiting processing based on various information input by the entering store information input means, the order management controller the information processing unit is, after the end of the entering process by the visiting processing means, have a, and order information reception permission means for permitting reception of the order information from the customer for ordering terminal in the order management controller, The order information reception permission means has number storage means for storing the terminal number of the customer order terminal in association with the table number where the customer is located during the store entry processing by the store entry processing means, The customer only when the terminal number of the terminal included in the order information for the order management control device from the customer order terminal is stored in association with the table number by the number storage means. It accepts the order information from the order terminal.
[0009]
Therefore, the customer order terminal for transmitting order information to the order management control device and the order terminal for the store clerk are coexistent, and the customer in the order management control device is provided after the store entry processing related to the customer entering the store. Receiving order information from the order terminal. As a result, the store entry process is performed by the store clerk using the order terminal for the store clerk, and the customer can use the order terminal for the customer after completing the store entry process without performing the store entry process. By properly using the customer order terminal and the clerk order terminal, it is possible to realize an accurate store entry process and an improvement in the quality of service in the self-order in which the customer orders himself.
[0010]
DETAILED DESCRIPTION OF THE INVENTION
An embodiment of the present invention will be described with reference to FIGS.
[0011]
This embodiment is applied to, for example, an order entry system that is an order management system used in restaurants such as restaurants, and the entire system is configured as shown in FIG. The order entry system 1 includes a plurality of handy terminals 3 which are order terminals for store clerks carried by a store clerk, a wireless communication unit 4 installed on a ceiling or the like and capable of wireless communication with the handy terminal 3, and an ordering system. A kitchen printer 5 that prints and issues a cooking instruction slip (not shown) for instructing a kitchen chef for menu items, and a point-of-sale (POS) that is an accounting device installed in a checkout counter A terminal 6 and a control station 7 which is an order management control device for controlling the entire system are provided. By connecting the wireless communication unit 4, the kitchen printer 5, and the POS terminal 6 to the control station 7 through the communication line 8. It is configured. Note that the number of the wireless communication unit 4 and the kitchen printer 5 is arbitrary.
[0012]
In addition, the order entry system 1 is provided with a desktop order terminal 2 which is one of the customer order terminals provided in the present embodiment. Although details will be described later, the desktop ordering terminal 2 is provided in each table so that customers can place orders themselves. As with the handy terminal 3, the desktop order terminal 2 can wirelessly communicate with the wireless communication unit 4.
[0013]
Next, the desktop order terminal 2 will be described in detail. Here, FIG. 2 is a perspective view schematically showing the desktop ordering terminal 2, and FIG. 3 is a side view thereof. The casing 10 of the tabletop ordering terminal 2 has a substantially fan-shaped vertical cross section, and a bottom surface 10a and a back surface 10b placed on the table are substantially perpendicular. Also, on the upper part of the casing 10, a printed matter in which menu items are displayed in a visually identifiable form, a menu table M formed in a sheet form of paper or plastic is inserted and held detachably. Groove-shaped slits S, which are menu table holding portions for the purpose, are formed. Further, on the front surface 10c of the housing 10, various operation keys 11 and an LCD (Liquid Crystal Display) 12 for displaying the order contents and the amount of money are disposed.
[0014]
Here, the various operation keys 11 disposed on the front surface 10c of the housing 10 will be described with reference to FIG. As operation keys 11, a numeric keypad 11a for inputting numbers from "0" to "9", a clear key 11b for clearing numbers input by the numeric keypad 11a, and a product number registration by inputting numbers from the numeric keypad 11a "Number order" key 11c for declaring an order by the "calling clerk" key 11d for calling the store clerk, "charge confirmation" key 11e for confirming the current charge, and confirming the menu item ordered at the current time There are provided an “order confirmation” key 11 f for performing the operation, and five types of direct keys 11 g which are preset keys pre-set with information related to ordering frequently used menu items and recommended menu items.
[0015]
Note that five direct keys 11g of the desktop ordering terminal 2 of the present embodiment are provided, and are associated with five types of menu items printed on the menu table M inserted into the slit S. The number of direct keys 11g is not limited to this. The direct key 11g is disposed in the vicinity of the slit S into which the menu table M is inserted. More specifically, in a state where the menu table M is held in the slit S, the direct key 11g is located in the vicinity of the menu item displayed in the menu table M. This is to clarify the correspondence between the five types of menu items printed on the menu table M inserted into the slit S and the five direct keys 11g. Thus, by clarifying the correspondence between the five types of menu items printed on the menu table M inserted into the slits S and the five direct keys 11g, the recommended menu items are displayed in the menu table M. When printed on, it can be expected to have a great sales promotion effect. In addition, when frequently used menu items are printed on the menu table M, it is possible to reliably prevent the occurrence of order mistakes, and to greatly improve the work efficiency of the store clerk.
[0016]
In addition, the menu table M held in the desktop ordering terminal 2 is a printed matter formed in a sheet shape with paper or plastic, and can be easily changed. Then, the information relating to the order preset in the five types of direct keys 11g may be changed in accordance with the changed menu table M.
[0017]
That is, while referring to the menu items displayed in a visually identifiable state on the menu table M held in the slit S, information relating to the order of the menu items displayed on the menu table M is associated in advance. Operate the five types of direct keys 11g. Thus, for example, if frequently used menu items, recommended menu items, etc. are displayed in the menu table M, information related to ordering frequently used menu items and recommended menu items is operated by using the five types of direct keys 11g. Since it can be transmitted to the control station 7 with a simple operation, it is possible to avoid an order error when a customer places an order by a simple operation by simply operating the five types of direct keys 11g. Further, for example, information relating to orders such as frequently used menu items and recommended menu items are associated with the five types of direct keys 11 g in advance, so that a sales promotion effect can be expected.
[0018]
The electrical connection of each part built in such a desk order terminal 2 will be described with reference to FIG. As shown in FIG. 5, the desktop ordering terminal 2 includes a microcomputer 15 (hereinafter referred to as a microcomputer), and the microcomputer 15 drives and controls each unit. The microcomputer 15 includes a ROM (Read Only Memory) 18 that stores in advance fixed data such as a control program for operating the microcomputer 15 via a bus line 17 in a central processing unit (CPU) 16 that centrally controls each unit. A RAM (Random Access Memory) 19 functioning as a work area for storing various data in a rewritable manner is connected. The ROM 18 also stores a product master file (not shown) that stores and holds menu item names of various menu items and prices of the menu items.
[0019]
Various keys 11 are connected to the microcomputer 15 through the key input circuit 20, and the LCD 12 is connected through the display control unit 21. Further, the desk order terminal 2 is provided with a wireless communication device 22 for wireless communication with the wireless communication unit 4, and is connected to the microcomputer 15 via the bus line 17. Thereby, the desktop ordering terminal 2 can transmit and receive data to and from the control station 7.
[0020]
Next, a function that the control program stored in the ROM 18 built in the desktop ordering terminal 2 causes the microcomputer 15 to execute will be described. FIG. 6 is a flowchart schematically showing the flow of the key input process. As shown in FIG. 6, when any one of the operation keys 11 of the desktop ordering terminal 2 is operated and a key is input (Y in step S1), the numeric keypad 11a, clear key 11b, It is determined which one of the “number order” key 11c, the “caller” key 11d, the “charge confirmation” key 11e, the “order confirmation” key 11f, and the direct key 11g has been operated.
[0021]
When there is a key input from the numeric keypad 11a (Y in step S2), numeric keypad input processing is executed (step S8). In the numeric keypad input process, any number from “0” to “9” corresponding to the operated key is stored in the RAM 19 and the number a input at a predetermined position of the LCD 12 is displayed as shown in FIG. To do.
[0022]
When there is a key input from the “number order” key 11c (Y in step S3), it is determined whether or not an order confirmation screen described later is already displayed on the LCD 12 (step S9). If the order confirmation screen is not yet displayed on the LCD 12 (N in step S9), the order confirmation screen is displayed on the LCD 12 (step S10). Here, FIG. 8 is an example of an order confirmation screen displayed on the LCD 12. When the “number order” key 11c is operated after inputting the product number from the numeric keypad 11a, the menu item name b of the menu item and the price c of the menu item corresponding to the product number are extracted from the product master file as shown in FIG. And displayed at a predetermined position. In addition, on the order confirmation screen, as shown in FIG. 8, guidance G for inputting the quantity (for example, “please press the quantity + [number order] button”) is also displayed at a predetermined position.
[0023]
On the other hand, if the order confirmation screen has already been displayed on the LCD 12 (Y in step S9), the “number order” key 11c has been operated after the quantity input from the numeric keypad 11a according to the guidance G. After executing order transmission processing for generating order data based on the quantity and transmitting it to the control station 7 (step S11), the order confirmation screen displayed on the LCD 12 is cleared (step S12).
[0024]
If there is a key input from the “caller key” key 11d (Y in step S4), a clerk call process is executed (step S13). For example, the staff calling process transmits a predetermined signal to the control station 7 to display a table number provided with the desktop order terminal 2 on a display (not shown) connected to the control station 7, This is a process of notifying the store clerk that the customer is being called by sounding a buzzer (not shown) connected to the station 7 or the like.
[0025]
When there is a key input from the “fee confirmation” key 11e (Y in step S5), the current fee data (charged amount and amount per person) is obtained from the control station 7, and as shown in FIG. Charge data (charged amount and amount per person) d is displayed at a predetermined position on the LCD 12 (step S14). Note that the current fee data (invoiced amount and amount per person) is generated in the control station 7 based on various data stored in a customer order information file F (see FIG. 13) of the control station 7 described later. . This fee data (charged amount and amount per person) d is displayed for about 10 seconds and then cleared (step S15).
[0026]
When there is a key input from the “order confirmation” key 11f (Y in step S6), order menu data, which is the menu item ordered at the present time, is obtained from the control station 7, and as shown in FIG. Order menu data (menu item name and quantity) e is displayed at a predetermined position (step S16). The order menu data, which is the menu item ordered at the present time, is generated in the control station 7 based on various data stored in a customer order information file F (see FIG. 13) of the control station 7 described later. The order menu data (menu item name and quantity) e is displayed for about 10 seconds and then cleared (step S17). In the present embodiment, when there are four or more types of order menu items, the order menu data (menu item name and quantity) e can be scrolled by continuous operation of the “order confirmation” key 11f. .
[0027]
If there is a key input from the direct key 11g (Y in step S7), order transmission processing is executed (step S18). In the order transmission process, the menu item name f which is information relating to the order of the menu item preset in the predetermined key of the operated direct key 11g and the price g of the menu item are extracted from the product master file and predetermined. The item number and quantity of the menu item preset in the predetermined key of the operated direct key 11g (in the case of an order with the direct key 11g, the quantity is “1”). Order data is generated on the basis of the designated data) and transmitted to the control station 7. In this case, as shown in FIG. 11, a comment C indicating that the order has been received (for example, “Thank you for your order. Thank you.”) Is also displayed at a predetermined position. The menu item name f, price g, and comment C are displayed for about 10 seconds and then cleared (step S19).
[0028]
When the key input is not from the direct key 11g (N in step S7), the key input is from the clear key 11b, so that the number stored in the RAM 19 is cleared and the LCD 12 is also displayed as shown in FIG. A clear process for clearing the number a displayed at the predetermined position is executed (step S20).
[0029]
Next, the structure of the handy terminal 3 and the control station 7 constituting the order entry system 1 will be briefly described. In addition, about the radio | wireless communication unit 4, the kitchen printer 5, and the POS terminal 6 which comprise the order entry system 1, the structure and function do not change at all from the conventional thing, The description is abbreviate | omitted.
[0030]
First, the handy terminal 3 will be described. Here, FIG. 12 is a block diagram showing electrical connection of each part built in the handy terminal 3. As shown in FIGS. 1 and 12, the handy terminal 3 is provided with a keyboard 51 provided with various operation keys, and a display unit 50 which is an LCD for displaying order contents and amounts. Although not shown in particular, the operation keys provided on the keyboard 51 include a numeric keypad for inputting numbers from “0” to “9”, and a menu in which menu items are preset in order to designate a desired menu item. Keys etc. are included.
[0031]
As shown in FIG. 12, the handy terminal 3 is provided with a microcomputer 52 (hereinafter referred to as a microcomputer), and the microcomputer 52 drives and controls each part. The microcomputer 52 functions as a ROM 55 that stores in advance fixed data such as a control program for operating the CPU 53 and a work area that stores various data in a rewritable manner via the bus line 54 to the CPU 53 that centrally controls each unit. The RAM 56 is connected. A keyboard 51 is connected to such a microcomputer 52 via a keyboard input circuit 57, and a display unit 50 is connected via a display control unit 58. Further, the handy terminal 3 is provided with a wireless communication device 59 for wireless communication with the wireless communication unit 4, and is connected to the microcomputer 52 via the bus line 54.
[0032]
Next, the control station 7 will be described. Here, FIG. 13 is a block diagram showing the electrical connection of each part built in the control station 7. As shown in FIGS. 1 and 13, the control station 7 is provided with a keyboard 40 provided with various operation keys and a display unit 41 which is an LCD. Although not particularly illustrated, the operation keys disposed on the keyboard 40 include a numeric keypad for inputting numbers from “0” to “9”.
[0033]
As shown in FIG. 13, the control station 7 includes a microcomputer 42 (hereinafter referred to as a microcomputer), and the microcomputer 42 drives and controls each unit. The microcomputer 42 functions as a ROM 45 that stores in advance fixed data such as a control program for operating the CPU 43 and a work area that stores various data in a rewritable manner via the bus line 44 to the CPU 43 that controls each part centrally. The RAM 46 is connected. A keyboard 40 is connected to such a microcomputer 42 through a keyboard input circuit 47, and a display unit 41 is connected through a display control unit 48. The control station 7 is provided with a line communication device 49 for communicating with each device via the communication line 8, and is connected to the microcomputer 42 via the bus line 44.
[0034]
Further, a customer order information file F for storing order data (order information) is provided in the RAM 46 of the control station 7. As shown in FIG. 14, this customer order information file F stores the number of people i, table number j, order menu item k, order quantity l, order time m, person in charge n, etc. for each slip number h. . The contents stored in the customer order information file F are held until the accounting process for the slip with the corresponding slip number is completed at the POS terminal 6.
[0035]
In addition, a terminal designation table T is provided in the RAM 46 of the control station 7. As shown in FIG. 15, this terminal designation table T associates a table number p given in advance to each table provided in the desktop order terminal 2 with a terminal number o given in advance to each desktop order terminal 2. Is. Although details will be described later, in the present embodiment, only the desktop order terminal 2 having the terminal number associated with the table number in the terminal designation table T can be used.
[0036]
Next, the operation of such an order entry system 1 will be described with reference to FIG.
[0037]
In a restaurant using such an order entry system 1, when a customer enters the store, a customer clerk performs a store entry process by operating the keyboard 51 of the handy terminal 3. As the store entry processing, first, a table number given in advance to a table that guides the customer by key operation of the keyboard 51 of the handy terminal 3 by a customer clerk and a table order provided in the table are provided. A terminal number previously assigned to the terminal 2 (a predetermined desk ordering terminal 2 when a customer uses a plurality of tables for a large number of people) is associated in the terminal designation table T as terminal designation information. To be entered. Here, a part of the store entry information input means is realized.
[0038]
In addition, as store entry processing, customer information such as the number of customers and table numbers and information on the person in charge are input by key operation of the numeric keypad of the keyboard 51 of the handy terminal 3 by a customer clerk. Here, a part of the store entry information input means is realized.
[0039]
Customer information and terminal designation information (table number, terminal number), which are various information related to the customer's entry, input as the store entry process are transmitted to the control station 7 via the wireless communication unit 4. In the control station 7, the terminal designation information (table number, terminal number) is stored in the terminal designation table T (number storage means), and customer information is stored in the customer order information file F as part of the order data (order information). Remember as. Here, the store entry processing means is realized.
[0040]
The store entry process is not limited to input from the handy terminal 3, but may be performed by input from the kitchen printer 5, the POS terminal 6, the control station 7, or the like.
[0041]
When the store entrance process by the customer clerk is completed, the customer guided to the predetermined table by the customer clerk uses the desktop order terminal 2 provided on the table and uses the desktop order terminal 2 as described above. An order is made by the key operation of the operation key 11. Here, the information (menu item name, price and quantity of the menu item) related to the menu item input by the key operation of the operation key 11 of the desktop order terminal 2 is associated with the terminal number of the desktop order terminal 2. Order data (order information).
[0042]
On the other hand, for orders of customers who are unfamiliar with the operation of the desktop order terminal 2, the keyboard of the handy terminal 3 shows the order that the customer clerk told verbally while looking at the handed menu table as before. Input is performed by operating the menu key 51 or the numeric keypad.
[0043]
If the customer wants to cancel the order made by the customer using the desktop order terminal 2, the customer clerk cancels the order by operating the keyboard 51 of the handy terminal 3 as before.
[0044]
The order contents input in this way are transmitted to the control station 7 via the wireless communication unit 4. The control station 7 stores the order contents in the customer order information file F in association with the customer information as a part of the order data (order information). The customer information and the order contents are transmitted to the kitchen printer 5. In the kitchen printer 5, a cooking instruction slip is issued according to the transmitted order contents. With the cooking instruction slip issued by the kitchen printer 5, the cooked food is notified to the kitchen cook.
[0045]
By the way, when there is an order from the desktop ordering terminal 2, the control station 7 searches the terminal designation table T according to the terminal number of the desktop ordering terminal 2 included in the order data (order information). Only when the table number is associated with the terminal number, the order from the desktop ordering terminal 2 is accepted. Here, order information reception permission means is realized. That is, for example, when a table ordering terminal 2 is provided for each table, when one set of customers is guided to three tables, the two table ordering terminals 2 are invalidated and one table ordering terminal is placed. Only the terminal 2 can be enabled.
[0046]
When cooking for all orders is finished and the meal is finished, the customer receives an accounting process at the POS terminal 6. In this case, the customer takes the bill with the table number and the like to the checkout counter. When presented with a bill, the checkout counter cashier operates the POS terminal 6 to inquire the control station 7 to obtain the billing data. Then, the checkout counter cashier operates the POS terminal 6 in accordance with the acquired accounting data to execute accounting processing. When the accounting process ends, the order data (order information) and the contents of the terminal designation table T stored in the customer order information file F of the control station 7 are cleared.
[0047]
In the order entry system 1 of the present embodiment, a bill for accounting processing is not issued, and an accounting tag with a table number and the like is presented to the checkout counter cashier. As described above, by operating the “charge confirmation” key 11e of the desktop order terminal 2, the current charge data (invoice amount and amount per person) can be viewed. This is because the menu item ordered at the present time can be viewed by operating the key 11f.
[0048]
Here, a desktop order terminal 2 as a customer order terminal for transmitting order information to a control station 7 as an order management control device and a handy terminal 3 as an order terminal for a clerk are coexistingly provided. After the store entry process related to the store entry is completed, reception of order information from the desktop order terminal 2 as the customer order terminal in the control station 7 as the order management control device is permitted. As a result, the store entry process is performed by the store clerk using the handy terminal 3 or the like, which is an order terminal for the store clerk. 2 can be used, so by using the desktop order terminal 2 that is the customer order terminal and the handy terminal 3 that is the order terminal for the store clerk, it is possible to accurately enter the store, and the customer orders himself / herself. It is possible to improve the quality of service in self-order.
[0049]
【The invention's effect】
According to the present invention, by properly using the customer order terminal and the clerk order terminal, it is possible to realize an accurate store entry process and an improvement in the quality of service in a self-order in which a customer places an order.
[Brief description of the drawings]
FIG. 1 is a system configuration diagram showing the entire system of an order entry system according to an embodiment of the present invention.
FIG. 2 is a perspective view schematically showing a desktop ordering terminal.
FIG. 3 is a side view thereof.
FIG. 4 is a front view showing various operation keys.
FIG. 5 is a block diagram showing an electrical connection of each part built in the desktop ordering terminal.
FIG. 6 is a flowchart schematically showing a flow of key input processing.
FIG. 7 is an explanatory diagram showing an example of a screen when there is a key input from a numeric keypad.
FIG. 8 is an explanatory diagram showing an example of a screen when there is a key input from a “number order” key.
FIG. 9 is an explanatory diagram showing an example of a screen when there is a key input from a “charge confirmation” key.
FIG. 10 is an explanatory diagram showing an example of a screen when there is a key input from an “order confirmation” key.
FIG. 11 is an explanatory diagram showing an example of a screen when there is a key input from a direct key.
FIG. 12 is a block diagram showing an electrical connection of each part built in the handy terminal.
FIG. 13 is a block diagram showing an electrical connection of each part built in the control station.
FIG. 14 is an explanatory diagram showing a data structure of a customer order information file.
FIG. 15 is an explanatory diagram showing a data configuration of a terminal designation table.
FIG. 16 is an explanatory diagram showing a flow of operations of the order entry system.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... Order management system, 2 ... Order terminal for customers, 3 ... Order terminal for salesclerk, 7 ... Order management control apparatus

Claims (1)

It has an information processing unit, allows the input of order information in which customer information including the table number where the customer is located and information related to the menu item ordered by the customer are associated, and transmits the input order information An order terminal for the clerk,
A customer order that has an information processing unit, allows input of information related to a menu item ordered by a customer, and transmits order information in which the information related to the input menu item is associated with the terminal number of the terminal A terminal,
An order management control device having an information processing unit for receiving order information transmitted from the order terminal for clerk and order information transmitted from the order terminal for customer;
With
The information processing unit of the order terminal for the store clerk allows the input of various information to be used for the store entry process related to the customer entering, including the correspondence between the terminal number of the customer order terminal and the table number where the customer is located. Entering information input means,
An information processing unit of the order management control device includes a store entry processing unit that performs a store entry process based on various information input by the store entry information input unit;
The information processing unit of the order management controller, after completion of the entering process by the visiting processing means, and the order information receiving permission means for permitting reception of the order information from the customer for ordering terminal in the order management controller ,
Have a,
The order information reception permission means has number storage means for storing the terminal number of the customer order terminal and the table number where the customer is located in association with the store number by the store entry processing means. Only when the terminal number of the terminal included in the order information for the order management control device from the customer order terminal is stored in association with the table number by the number storage means, the customer order terminal Accept order information from
An order management system characterized by that.

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