JP6021884B2 - Elevator remote monitoring system and terminal device - Google Patents

Description

  Embodiments described herein relate generally to an elevator remote monitoring system that remotely monitors the operating states of a large number of elevators existing in each region, and a terminal device used in the elevator remote monitoring system.

  Usually, an elevator remote monitoring system connects a large number of elevators existing in each region to a monitoring center via a communication network, and sends various signals relating to the operating state of each elevator to the monitoring center.

  In the monitoring center, various signals sent from each elevator are displayed on the monitoring screen, and when any abnormality is detected, a maintenance staff is dispatched to the site. In the monitoring center, several operators are always on standby, and answering inquiries regarding elevator accidents from customers.

JP 2008-152439 A

  Here, for example, when a wide-area disaster such as an earthquake occurs, telephones related to an elevator accident are concentrated from customers in each region at the monitoring center. Since the number of operators in the monitoring center is limited, when telephone calls from customers are concentrated, it takes time to arrange maintenance personnel and delays in recovery work.

  The problem to be solved by the present invention is to provide an elevator remote monitoring system and a terminal device capable of promptly arranging maintenance personnel at the accident site and dealing with them even when inquiries regarding elevator accidents are concentrated in the monitoring center. It is.

Remote monitoring system for an elevator according to this embodiment, in the elevator remote monitoring system for monitoring the operation state of many elevator present in each region remotely, when queried about elevator accidents customer, the operator Urgency for judging the urgency of the elevator accident based on the reception means received according to the voice guidance without intervention and the contents of the elevator accident received from the customer by the reception means and the operation state information sent from the elevator When it is determined by the judging means and the urgency judging means that the urgency of the elevator accident is higher than that of a normal accident, the maintenance staff close to the accident site is given priority from among the maintenance staff traveling around the above areas. Send an emergency e-mail to the terminal device of the maintenance staff ; And a mail transmission means to request.

The terminal device according to the present embodiment is a terminal that is carried by maintenance personnel who maintain and inspect a large number of elevators existing in each region, and performs wireless communication with a monitoring center that remotely monitors the operation state of each elevator. When there is an inquiry about an elevator accident from the customer to the monitoring center, the content of the elevator accident received from the customer according to the voice guidance without going through the operator, and the operating state information sent from the elevator If the emergency urgency of the elevator accident is determined to be higher than that of a normal accident based on the above, it is preferentially sent from the monitoring center to maintenance personnel near the accident site among the maintenance personnel traveling around the regions. Communication means for receiving incoming e-mail for emergency dispatch, and display for displaying the e-mail received by this communication means A map information indicating the position of the accident site and the current position of the maintenance staff is displayed on the display means in accordance with the selection operation of the first information included in the electronic mail displayed by the display means. 1 display processing means.

FIG. 1 is a diagram illustrating a configuration of an elevator remote monitoring system according to an embodiment. FIG. 2 is a block diagram showing a functional configuration of the elevator used in the remote monitoring system according to the embodiment. FIG. 3 is a diagram showing a configuration of an elevator car in the embodiment. FIG. 4 is a diagram showing a configuration of an elevator hall in the same embodiment. FIG. 5 is a block diagram showing a functional configuration of a monitoring center used in the remote monitoring system according to the embodiment. FIG. 6 is a block diagram showing a functional configuration of the maintenance terminal device used in the remote monitoring system according to the embodiment. FIG. 7 is a diagram schematically showing the correspondence at the normal time of the monitoring center (when a normal accident occurs) in the same embodiment. FIG. 8 is a diagram schematically showing how the monitoring center according to the embodiment responds to an emergency (when an accident requiring emergency dispatch occurs). FIG. 9 is a flowchart showing processing of the failure management apparatus provided in the monitoring center in the same embodiment. FIG. 10 is a flowchart showing the processing of the control device provided in the maintenance terminal device in the embodiment. FIG. 11 is a diagram showing an example of a maintenance staff database provided in the monitoring center according to the embodiment. FIG. 12 is a diagram showing an example of an e-mail displayed on the display device of the maintenance terminal device in the embodiment. FIG. 13 is a diagram showing an example of map information displayed on the display device of the maintenance terminal device in the embodiment. FIG. 14 is a diagram showing an example of a detailed screen displayed on the display device of the maintenance terminal device in the embodiment. FIG. 15 is a diagram showing an example of a dispatcher candidate screen displayed on the display device of the maintenance terminal device in the embodiment. FIG. 16 is a diagram showing an example of a dispatch information input screen displayed on the display device of the maintenance terminal device in the embodiment. FIG. 17 is a diagram showing an example of an emergency contact screen displayed on the elevator-side display in the same embodiment.

  Hereinafter, embodiments will be described with reference to the drawings.

  FIG. 1 is a diagram illustrating a configuration of an elevator remote monitoring system according to an embodiment.

  A plurality of elevators 11a, 11b..., 12a, 12b..., 13a, 13b... Monitored by the present system are installed in buildings scattered in each area. In the example of FIG. 1, the area A, the area B, and the area C are divided into three areas, but are not particularly limited to these three areas.

  .., 12a, 12b..., 13a, 13b... Are connected to the monitoring center 22 via the communication network 21, respectively. The monitoring center 22 exists in a remote place and constantly monitors the state of these elevators 11a, 11b..., 12a, 12b.

  More specifically, the monitoring center 22 displays various signals (operating state information) sent from the elevators 11a, 11b..., 12a, 12b. If it is detected, a maintenance staff is sent to the site. In the monitoring center 22, several operators are always on standby, and answer telephones for inquiries about elevator accidents from customers.

  Here, maintenance personnel 23a, 23b, 23c,... Exist in each area, and each of the elevators in the jurisdiction area periodically visits and performs maintenance inspections. In the example of FIG. 1, only one maintenance staff is shown in each area, but actually there are a large number of maintenance staff in each area, and maintenance inspections are carried out periodically.

  The maintenance personnel 23a, 23b, 23c,... Carry the maintenance terminal devices 24a, 24b, 24c,. The maintenance terminal devices 24a, 24b, 24c,... Are portable terminal devices dedicated to maintenance and inspection, and are equipped with various functions necessary for maintenance and inspection. Further, the maintenance terminal devices 24a, 24b, 24c,... Have a wireless communication function, and can perform wireless communication with the monitoring center 22.

  FIG. 2 is a block diagram showing a functional configuration of the elevator used in the remote monitoring system according to the embodiment. In the following, for convenience, the elevator 11a, 11b,..., 12a, 12b.

  The elevator 11 includes an elevator control device 31 and a remote monitoring device 32. The elevator control device 31 is composed of a computer, and controls the operation of the elevator, including control of a motor that drives the car and door opening / closing control.

  The remote monitoring device 32 is a computer provided independently of the elevator control device 31. The remote monitoring device 32 has a communication function with the monitoring center 22 and transmits the operation state information of the elevator acquired from the elevator control device 31 to the monitoring center 13 via the communication network 21. The remote monitoring device 32 receives various information (including maintenance staff dispatch information described later) sent from the monitoring center 13 via the communication network 21 and provides the information to the elevator control device 31.

  FIG. 3 is a diagram showing a configuration of an elevator car in the embodiment.

  The elevator 11 includes a car 41 as shown in FIG. A car door 42 is attached to the front of the car 41 so as to be freely opened and closed. Next to the car door 42, an operation panel 43, an emergency telephone 44, a display 45, and the like are installed.

  The operation panel 43 is provided with various operation buttons including a destination floor button 43a, a door opening button 43b, a door closing button 43c and the like corresponding to each floor. The emergency telephone 44 is a telephone used in an emergency, and is connected to the outside (for example, a building monitoring room). The display unit 45 is composed of, for example, a small LCD (Liquid Crystal Display), and displays operation information such as the current position of the car 41 and the operation direction, as well as dispatch information of maintenance personnel described later.

  FIG. 4 is a diagram showing a configuration of an elevator hall in the same embodiment.

  A landing door 52 is attached to the elevator hall 51 so as to be freely opened and closed. The landing door 52 engages with the car door 42 and opens and closes when the car 41 shown in FIG. 3 arrives at the floor. An indicator 53 indicating the current position and driving direction of the car 41 is installed on the landing door 52. In addition, a hall call button 54 and a display 55 are installed beside the hall door 52. The hall call button 54 includes direction buttons (up and down buttons) for designating a destination direction. The display device 55 is composed of a small LCD, and displays dispatch information of maintenance personnel, which will be described later.

  In addition, the indicator 55 may be installed in all the floors, and may be installed only in a specific floor (for example, reference floor).

  FIG. 5 is a block diagram showing a functional configuration of a monitoring center used in the remote monitoring system according to the embodiment.

  The monitoring center 22 includes an IVR device (Interactive Voice Response) 61, a failure management device 62, a storage device 63, a communication device 64, operator terminal devices 65a, 65b, 65c,.

  The IVR device 61 is connected to a public telephone line, accepts an inquiry about an elevator accident from a customer by telephone, and confirms the content of the elevator accident according to voice guidance registered in advance. The “customers” mentioned here include not only the managers of the buildings that are monitored by the monitoring center 22, but also people who use the elevators in these buildings.

The failure management device 62 is composed of a computer (control device) and performs failure management of each elevator that is monitored by the monitoring center 22. In the present embodiment, this fault management system 62, the emergency determination unit 62a, the mail sending unit 62b, the dispatch information transmitting unit 62c is provided.

  The urgency determining unit 62a determines the urgency of the elevator accident based on the content of the elevator accident confirmed by the IVR device 61 and the operation state information of the elevator. For example, when the content of the elevator accident confirmed by the IVR device 61 is related to “containment in the car” or when the operation state information indicating “containment in the car” is sent from the corresponding elevator, The urgency determination unit 62a determines that the state is an emergency.

  The mail transmission unit 62b transmits an e-mail to the terminal devices 11a, 11b,... Held by the maintenance personnel 23a, 23b, 23c, etc. according to the urgency (whether it is urgent) determined by the urgency determination unit 62a. Request dispatch to the accident site. Note that the e-mail is not necessarily transmitted to all the maintenance personnel 23a, 23b, 23c..., But the e-mail is preferentially transmitted to the maintenance personnel who are traveling around the area near the accident site.

  The dispatch information transmitting unit 62c transmits the dispatch information input by the maintenance staff who has received the e-mail to the elevator that is the dispatch destination of the maintenance staff. As will be described later, the dispatch information includes information such as the scheduled arrival date, the dispatcher, and the scheduled recovery date (see FIG. 16). The dispatch information transmission unit 62c sends a part or all of the dispatch information to the elevator that is the dispatch destination of the maintenance staff, and at least at least one of the indicator installed in the elevator car and the indicator installed at the landing. Displayed on one side (see display 45 in FIG. 3 and display 55 in FIG. 4).

  The storage device 63 stores information such as the address of each building to be monitored and the model of the elevator installed in these buildings, and the name, affiliation, and contact information of each maintenance staff. The storage device 63 stores information related to an elevator accident accepted by the IVR device 61.

  The communication device 64 performs wireless communication with the maintenance terminal devices 24a, 24b, 24c... Held by the maintenance personnel 23a, 23b, 23c.

  The operator terminal devices 65a, 65b, 65c... Are terminal devices used by an operator (not shown), and are composed of a general computer system including an input device and a display device. The operator terminal devices 65a, 65b, 65c,... Are connected to customer telephone lines received by the IVR device 61.

  FIG. 6 is a block diagram showing a functional configuration of the maintenance terminal device used in the remote monitoring system according to the embodiment.

  In the following description, the maintenance terminal device 24a, 24b, 24c,... Similarly, in the case of indicating one of the maintenance personnel 23a, 23b, 23c,...

  The maintenance terminal device 24 is, for example, a mobile phone, and is composed of a small terminal device having a communication function. The maintenance terminal device 24 includes an input device 71, a display device 72, a control device 73, a GPS (Global Positioning System) module 74, a communication device 75, and the like.

  The input device 71 includes various keys and buttons, and inputs data and gives instructions. The display device 72 is composed of an LCD, for example, and displays data. For example, a transparent touch panel may be used as the input device 71, and data input / instruction may be performed on the screen of the display device 72.

  The control device 73 includes a CPU, and executes various functions related to maintenance and inspection work by starting a predetermined program. The GPS module 74 is used to detect the current position. The communication device 75 performs transmission / reception processing of various data including electronic mail with the monitoring center 22 and other terminal devices.

  Here, in the present embodiment, the control device 73 is provided with a first display processing unit 73a and a second display processing unit 73b as functions related to the display processing of the email sent from the monitoring center 22. ing.

  The first display processing unit 73a displays map information indicating the position of the accident site and the current position of the maintenance staff on the display device 72 in accordance with the selection operation of the first information included in the e-mail. The second display processing unit 73b displays a detailed screen regarding the accident site on the display device 72 in accordance with the selection operation of the second information included in the e-mail. The map information and the detailed screen will be described in detail later with reference to FIGS.

  FIG. 7 is a diagram schematically showing the correspondence at the normal time of the monitoring center (when a normal accident occurs) in the same embodiment. Circle numbers in the figure indicate procedure numbers.

  When an inquiry about an elevator accident from the customer 10 enters the monitoring center 22, the IVR device 61 responds and a voice guidance such as “This is a XX center. Please input according to the voice guidance” is reproduced. . The customer 10 inputs a failure content or the like by operating a telephone button according to the voice guidance (procedure 1).

  Here, at the normal time (when a normal accident occurs), the telephone line of the customer 10 is connected to any one of the operator terminal devices 65a, 65b, 65c... Via the IVR device 61, and the operator makes an inquiry to the customer 10. Can respond. In addition, a caller telephone number, accident details, and the like are input as reception information of the customer 10 and registered in the storage device 63 by an operator's operation.

  On the other hand, the maintenance staff 23 can access the monitoring center 22 by operating the maintenance terminal device 24 at an arbitrary timing and browse the reception information registered in the storage device 63 (procedure 3). Further, when the maintenance staff 23 goes to the accident site, the dispatch information including the scheduled arrival time at the accident site is input to a predetermined Web screen (procedure 4).

  Upon receiving the dispatch information of the maintenance staff 23, the monitoring center 22 sends at least the estimated arrival time and dispatcher information in the dispatch information to the elevator 11 which is the dispatch destination of the maintenance staff 23, and displays it in the car 41. Displayed on at least one of the display 45 and the display 55 of the hall 51 (procedure 5).

  In this way, the operator responds by telephone at normal times, and the reception information of the customer 10 input at that time is registered in the storage device 63. The maintenance staff 23 accesses the monitoring center 22 by operating the maintenance terminal device 24, confirms the reception information registered in the storage device 63, and goes to the accident site to deal with it if necessary.

  FIG. 8 is a diagram schematically showing how the monitoring center according to the embodiment responds to an emergency (when an accident requiring emergency dispatch occurs). Circle numbers in the figure indicate procedure numbers.

  Now, it is assumed that a wide-area disaster such as an earthquake occurs, the operation of the elevator 11 is stopped, and passengers are trapped in the car 41. When a passenger is confined in the car 41, an in-car confinement signal is issued to the monitoring center 22 as one of the operation state information of the elevator 11 from the remote monitoring device 32 provided in the elevator 11 (procedure 1).

  In addition, an inquiry telephone regarding the elevator accident from the customer 10 enters the monitoring center 22, and it is input by a telephone button operation that a confinement accident has occurred according to the voice guidance of the IVR device 61 (procedure 2).

  In the case of a wide-area disaster such as an earthquake, there is a possibility that telephones will be concentrated and not connected to the operator. In that case, the contents of the elevator accident are accepted only by voice guidance without going through the operator. The contents at this time are registered in the storage device 63 as reception information of the customer 10 together with the caller telephone number and the like.

  Here, the failure management device 62 determines the urgency of the elevator accident based on the content of the elevator accident received by the IVR device 61 and the operation state information sent from the elevator 11. A car confinement accident is considered to be highly urgent. When the urgency is high, the failure management device 62 sends an e-mail to the maintenance terminal device 24 held by the maintenance staff 23 to request dispatch to the accident site (procedure 4).

  The maintenance staff 23 confirms the accident contents from the e-mail displayed on the display device 72 of the maintenance terminal device 24 (procedure 5), and then inputs dispatch information including the estimated arrival time at the site on a predetermined Web screen (step 5). Procedure 6).

  Upon receiving the dispatch information of the maintenance staff 23, the monitoring center 22 sends at least the estimated arrival time and dispatcher information in the dispatch information to the elevator 11 which is the dispatch destination of the maintenance staff 23, and displays it in the car 41. Display on at least one of the display 45 and the display 55 of the hall 51 (procedure 7).

  In this way, in the event of an emergency, an e-mail requesting dispatch is sent to the maintenance terminal device 24 of the maintenance staff 23. The maintenance staff 23 can confirm the contents of the accident from this e-mail and go to the accident site to deal with it.

  Next, the operation of this system will be described separately for (a) monitoring center processing and (b) maintenance terminal device processing.

(A) Monitoring Center Processing FIG. 9 is a flowchart showing processing of the failure management apparatus 62 provided in the monitoring center 22. Note that the processing of this flowchart is executed by the failure management device 62, which is a computer, reading a predetermined program.

  When an inquiry about the elevator accident from the customer 10 enters the monitoring center 22, the IVR device 61 accepts the telephone and gives the content of the elevator accident to the failure management device 62 (step S11). The failure management device 62 determines the urgency of the elevator accident based on the contents of the elevator accident received by the IVR device 61 and the operation state information sent from the elevator 11 (step S12).

  In this case, if both the content of the elevator accident accepted by the IVR device 61 and the operation state information are classified as a predetermined normal accident, it is determined that the urgency is low. Examples of what are usually classified as accidents include deterioration of lighting equipment and abnormal noise of doors. That is, it is determined that an accident that does not require the emergency dispatch of the maintenance staff 23 and can continue the normal driving service is less urgent.

  On the other hand, if one of the contents of the elevator accident accepted by the IVR device 61 and the operation state information is classified as a predetermined emergency accident, it is determined that the urgency is high. Examples of those classified as emergency accidents include a car confinement accident. That is, an accident that requires the emergency dispatch of the maintenance staff 23 is determined to be highly urgent.

  In the case of a normal accident (normal in step S12), the telephone line of the customer 10 is connected to one of the operator terminal devices 65a, 65b, 65c... Via the IVR device 61, and the operator responds to the inquiry from the customer 10 ( Step S13). At that time, the contents of the elevator accident, the caller telephone number, and the like are registered in the storage device 63 as reception information of the customer 10 (step S14).

  Here, if there is an access to the monitoring center 22 from the maintenance terminal device 24 of the maintenance staff 23 at an arbitrary timing (Yes in step S15), the failure management device 62 can view the reception information registered in the storage device 63. The state is transmitted to the maintenance terminal device 24 (step S16). Also, when the dispatch information of the maintenance staff 23 is sent from the maintenance terminal device 24 to the monitoring center 22 (Yes in step S17), the failure management device 62 sends at least the estimated arrival time and the dispatcher's information in the dispatch information. The information is sent to the elevator 11 that is the destination of the maintenance staff 23 and displayed on at least one of the display 45 in the car 41 and the display 55 in the landing 51 (step S18).

  On the other hand, if it is an emergency accident (emergency in step S12), the operator may respond in the same manner as in the normal accident (step S19). However, depending on the congestion state of the telephone, the operator may not be able to deal with it. In that case, the content of the elevator accident is accepted only by voice guidance without going through the operator, and the reception information of the customer 10 together with the caller telephone number etc. It is registered in the storage device 63 (step S20).

  Here, the failure management device 62 confirms the position of the accident site from the reception information. Then, the failure management device 62 refers to, for example, a maintenance staff database (hereinafter referred to as maintenance staff DB) 66 as shown in FIG. Select preferentially (step S21).

  The maintenance worker DB 66 is provided, for example, in the storage device 63 shown in FIG. In the maintenance worker DB 66, the name and contact information (mobile number, e-mail address) of the maintenance worker 23 who visits each region are registered. For example, when the site is the A area, the maintenance staff 23 who patrols the A area is selected.

  Moreover, the maintenance staff 23 who patrols each area carries the maintenance terminal device 24 with a GPS function in each. The failure management device 62 detects the current position of each maintenance worker 23 using the GPS function of the maintenance terminal device 24, and selects a predetermined number (for example, three) maintenance personnel from the order closest to the site.

  When at least one maintenance staff 23 close to the site is selected, the failure management device 62 transmits an e-mail 81 in a predetermined format to the maintenance terminal device 24 possessed by the maintenance staff 23 to request dispatch to the site. (Step S22). The format of the e-mail 81 will be described in detail later with reference to FIG.

  After the e-mail 81 is transmitted, dispatch information is sent from the maintenance terminal device 24 of the maintenance staff 23. When the failure management device 62 receives the dispatch information of the maintenance worker 23 via the communication device 64 (Yes in step S23), the failure management device 62 obtains at least the estimated arrival time and the dispatcher information in the dispatch information of the maintenance worker 23. Is displayed on at least one of the display 45 in the car 41 and the display 55 in the hall 51 (step S24).

  Specifically, the dispatch information sent from the monitoring center 22 to the elevator 11 is given to the elevator control device 31 via the remote monitoring device 32 shown in FIG. By the display control of the elevator control device 31, the dispatch information is displayed on the display 45 (see FIG. 3) installed in the car 41 or the display 55 (see FIG. 4) installed on the landing 51.

  The dispatch information may be displayed on both the display 45 in the car 41 and the display 55 in the hall 51. Further, for example, an accident related to the car such as a car confinement accident is displayed on the display 45 in the car 41, and an accident not related to the car is displayed on the display 55 of the hall 51. You can do it.

(B) Processing of Maintenance Terminal Device FIG. 10 is a flowchart showing processing of the control device 73 provided in the maintenance terminal device 24. Note that the processing of this flowchart is executed by the control device 73 being a computer reading a predetermined program.

  Now, it is assumed that an e-mail 81 for requesting dispatch is sent from the monitoring center 22 to the maintenance terminal device 24 owned by the maintenance staff 23. The control device 73 provided in the maintenance terminal device 24 receives the electronic mail 81 via the communication device 75 (step S31). The control device 73 sends the e-mail 81 to the display device 72 and displays it on the screen so as to be visible (step S32).

  FIG. 12 is a diagram showing an example of the e-mail 81 displayed on the display device 72 of the maintenance terminal device 24.

  The e-mail 81 has a subject 82 and a text 83. The subject 82 is given a notification name of the dispatch request. This notification name is automatically given, for example, according to received contents (accident contents) or operation state information of the elevator 11 (abnormal signal type). In the example of FIG. 11, a notification name such as “confinement notification” is attached.

  The text 83 includes property information 84 such as a management number, an installation number, a building name, and an address of the elevator 11 as information related to the accident site. Further, the text 83 includes map access information 85 and detailed access information 86.

  The map access information 85 is information for displaying map information 91 (see FIG. 13) indicating the position of the accident site and the current position of the maintenance staff 23. The detailed access information 86 is information for displaying a detailed screen 100 (see FIG. 14) regarding the accident site. Specifically, the map access information 85 and the detailed access information 86 are configured by a URL for logging in to a specific site on the Web managed by the monitoring center 22.

  Here, when the maintenance staff 23 selects the map access information 85 on the e-mail 81 by a predetermined operation (Yes in step S33), a predetermined range of map information 91 indicating the accident site is sent to the maintenance terminal device 24. It is displayed on the display device 72 (step S34).

  As shown in FIG. 13, an on-site mark 92 and a maintenance staff mark 93 are added to the map information 91. The site mark 92 is mark information indicating the position of the building that is the accident site, and is displayed in a predetermined display form (shape or color) at the position of the building on the map information 91.

  The maintenance staff mark 93 is mark information indicating the current position of the maintenance staff 23, and is displayed in a display form different from the site mark 92 at the current position of the maintenance staff 23 on the map information 91. The display position of the maintenance worker mark 93 is updated following the movement of the maintenance worker 23. As described above, the position of the maintenance staff 23 is detected by the GPS function of the maintenance terminal device 24 that the maintenance staff 23 has. Further, in this map information 91, the shortest path 94 from the current position of the maintenance staff 23 to the accident site is indicated by an arrow or the like.

  Further, when the maintenance staff 23 selects the detailed access information 86 on the e-mail 81 by a predetermined operation (Yes in step S35), the detailed screen 100 regarding the accident site is sent to the maintenance terminal device 24 and displayed on the display device 72. (Step S36).

  FIG. 14 shows an example of the detail screen 100.

  The detail screen 100 displays display items 101 of “elevator number”, “work status classification”, “acceptance date / time”, “recipient”, “important JOB”, “reception contents”, and “contained number” as a dispatch instruction list display. ~ 107.

  The “working status classification” displayed in the display item 102 indicates the current status. “Selecting” in FIG. 14 indicates that the maintenance staff 23 is being selected. When the maintenance staff 23 is selected, for example, the display changes to “Selected”.

  The “acceptance content” displayed in the display item 106 is the accident content. In the example of FIG. 14, “containment accident” is displayed.

  The “number of people trapped” displayed in the display item 107 indicates the number of passengers trapped in the car 41 of the elevator 11. The number of people to be confined is estimated by telephone from a customer, or by using information of a load sensor (not shown) installed in the car 41 or an image of a monitoring camera (not shown).

  Further, the detail screen 100 is provided with a menu item 108 and a logout item 109. By the selection operation of the menu item 108, for example, a caller candidate screen 120 as shown in FIG. 15 or a callout information input screen 130 as shown in FIG. 16 is switched. In addition, by selecting the logout item 109, the user logs out from the monitoring center 22 website and switches to a normal screen (not shown).

  On the dispatcher candidate screen 120, maintenance personnel 23 close to the accident site are displayed as a dispatcher candidate for a predetermined number (for example, three people). In the example of FIG. 15, the names of “maintenance staff A”, “maintenance staff B”, and “maintenance staff C” are listed as candidates for dispatchers in order of proximity to the scene, and the distances from the current position to the accident scene are respectively indicated And the required time is displayed. As a result, the maintenance staff 23 can determine whether or not he / she should go to the scene of the accident by looking at the dispatcher candidate screen 120.

  When the maintenance staff 23 goes to the accident site, the operation information input screen 130 shown in FIG. This dispatch information input screen 130 is provided with input items 131 to 133 for “scheduled arrival date / time”, “scheduled person”, and “scheduled recovery date / time”. The maintenance staff 23 enters necessary information in the input items 131 to 133 by a predetermined operation and then heads to the accident site.

  In this case, the estimated arrival date and time of the input item 131 can be input with reference to the required time displayed on the candidate caller screen 120 in FIG. Further, the scheduled recovery date and time of the input item 133 can be input with reference to the received content (accident content) displayed in the display item 106 of the detail screen 100 of FIG.

  Returning to the flowchart of FIG. 10, information input to the input items 131 to 133 on the dispatch information input screen 130 is given to the control device 73 (step S <b> 37). The control device 73 transmits these pieces of information as dispatch information of the maintenance staff 23 to the monitoring center 22 via the communication device 25 (step S38).

  As described with reference to FIG. 9, when the dispatch information of the maintenance staff 23 is sent to the monitoring center 22 in the case where a normal accident or an emergency accident occurs, the monitoring center 22 at least plans to arrive in the dispatch information. The time and information on the dispatcher are sent to the elevator 11 that is the dispatch destination of the maintenance staff 23. In the elevator 11, these pieces of information are displayed on at least one of the display 45 in the car 41 and the display 55 in the hall 51.

  FIG. 17 is a diagram illustrating an example of an emergency contact screen displayed on the elevator-side display.

  When the dispatch information of the maintenance staff 23 is sent from the monitoring center 22 to the elevator 11, an emergency contact screen 140 as shown in FIG. 17 is displayed on at least one of the indicator 45 in the car 41 and the indicator 55 in the hall 51. Is displayed.

  The emergency contact screen 140 includes dispatch information 142 of the maintenance staff 23 in addition to the message 141 regarding the currently occurring elevator accident. In the example of FIG. 17, “caller” input to the input item 132 of the call information input screen 130 and “scheduled arrival date” input to the input item 131 are displayed as the call information 142. It is also possible to display it including the “scheduled arrival date” input in the input item 131.

  By displaying such dispatch information 142, the arrival date and time of the maintenance staff 23 can be known in advance at the accident site. Therefore, for example, when a car confinement accident occurs, passengers can wait in peace.

  As described above, in the present system, when an emergency accident occurs in the elevator 11 to be monitored, the e-mail 81 is automatically distributed to the maintenance staff 23 traveling around each area, and the dispatch to the accident site is requested. The Therefore, even if telephones related to elevator accidents are concentrated on the monitoring center 22 from customers in each region at this time, the maintenance staff 23 can be quickly arranged and dealt with.

  In addition, when the e-mail 81 is transmitted, it can be preferentially sent to the maintenance staff 23 close to the accident site, so that it is possible to start the restoration work at the accident site or the rescue operation of passengers due to the car confinement accident as soon as possible. .

  In addition, as described with reference to FIG. 12, the e-mail 81 includes map access information 85, and map information indicating the position of the accident site and the current position of the maintenance staff 23 by selecting the map access information 85. 91 is displayed on the maintenance terminal device 24 of the maintenance staff 23. Accordingly, the maintenance staff 23 can rush to the accident site while viewing the map information 91. At that time, by referring to the shortest route 94 added on the map information 91, it is possible to go to the accident site without getting lost.

  Further, the e-mail 81 includes detailed access information 86. By selecting this detailed access information 86, the detailed screen 100 regarding the accident site is displayed on the maintenance terminal device 24 of the maintenance staff 23. 23 can know the details of the accident through its own maintenance terminal device 24 without checking with the monitoring center 13.

  On the other hand, when the maintenance staff 23 who has received the e-mail 81 is dispatched to the accident site, the dispatch information input on the dispatch information input screen 130 in FIG. 16 is sent to the destination elevator 11 via the monitoring center 13. Are displayed on at least one of the display 45 in the car 41 and the display 55 in the hall 51. Thereby, the arrival date and time of the maintenance staff 23 can be known at the accident site, and passengers can wait in peace.

  According to at least one embodiment described above, there is provided an elevator remote monitoring system and a terminal device capable of promptly arranging maintenance personnel at an accident site and dealing with them even when inquiries about elevator accidents are concentrated on a monitoring center. can do.

  In addition, although some embodiment of this invention was described, these embodiment is shown as an example and is not intending limiting the range of invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  11a, 11b ..., 12a, 12b ..., 13a, 13b ... elevator, 21 ... communication network, 22 ... monitoring center, 23a, 23b, 23c ... maintenance personnel, 24a, 24b, 24c ... maintenance terminal devices, 31 ... elevator control device 32 ... Remote monitoring device, 41 ... Car, 42 ... Car door, 43 ... Operation panel, 43a ... Destination floor button, 43b ... Door open button, 43c ... Door close button, 44 ... Emergency telephone, 45 ... Indicator, 51 ... landing, 52 ... landing door, 53 ... indicator, 54 ... landing call button, 55 ... indicator, 61 ... IVR device, 62 ... failure management device, 62a ... emergency determination unit, 62b ... mail transmission unit, 62b ... Dispatch information transmission part, 63 ... Storage device, 64 ... Communication device, 65a, 65b, 65c ... Operator terminal device, 66 ... Maintenance personnel DB, 71 ... Input device, DESCRIPTION OF SYMBOLS 2 ... Display apparatus, 73 ... Control apparatus, 73a ... 1st display process part, 73b ... 2nd display process part, 74 ... GPS module, 75 ... Communication apparatus, 81 ... E-mail, 82 ... Subject, 83 ... Text 84 ... Property information, 85 ... Map access information, 86 ... Detailed access information, 91 ... Map information, 92 ... Site mark, 93 ... Maintenance staff mark, 94 ... Shortest route, 100 ... Detailed screen, 101-107 ... Each display Item 108, menu item 109, logout item 120, dispatcher candidate screen 130, dispatch information input screen 131-133 to each input item 140, emergency contact screen 141, message 142, dispatch information

Claims (16)

In an elevator remote monitoring system that remotely monitors the operating state of a large number of elevators existing in each region,
When a customer makes an inquiry about an elevator accident, a reception means that accepts voice guidance without going through an operator ,
Urgency determining means for determining the urgency of the elevator accident based on the content of the elevator accident received from the customer by the receiving means and the operation state information sent from the elevator;
When it is determined by this urgent judgment means that the urgency of the elevator accident is higher than that of a normal accident, the maintenance staff closest to the accident site will be given priority among the maintenance staff traveling around the above areas. elevator remote monitoring system characterized by comprising sending e-mail for emergency dispatch, and mail transmission means for requesting dispatch of the accident site in membered terminal device having the. The above email is
2. The elevator remote monitoring system according to claim 1, further comprising first information for displaying map information indicating a position of the accident site and a current position of the maintenance staff. The above email is
2. The elevator remote monitoring system according to claim 1, further comprising second information for displaying a detailed screen concerning the accident site. On the above detailed screen,
4. The elevator remote monitoring system according to claim 3, wherein a number of maintenance personnel close to the accident site are displayed as candidates for dispatchers. On the above detailed screen,
Maintenance personnel close to the accident site are displayed as a number of candidates as dispatchers, and the distance from the current position of each maintenance worker listed as the dispatcher candidate to the accident site and the required time are displayed. The elevator remote monitoring system according to claim 3. On the above detailed screen,
4. The elevator remote monitoring system according to claim 3, wherein an input item is provided for a maintenance person to input dispatch information including at least a scheduled arrival date and time, a dispatcher, and a recovery scheduled date and time.   The dispatch information transmitting means for transmitting a part or all of the dispatch information input to the input item to an elevator that is a dispatch destination of maintenance personnel in the elevators. Elevator remote monitoring system. Part or all of the dispatch information transmitted by the dispatch information transmitting means is
8. The elevator remote monitoring system according to claim 7, wherein the elevator remote monitoring system is displayed on at least one of an indicator installed in a car of an elevator that is a destination of the maintenance staff and an indicator installed on a landing. The accepting means is
2. The elevator remote monitoring system according to claim 1, wherein an inquiry about an elevator accident is received by telephone and the content of the elevator accident is confirmed according to voice guidance registered in advance. It is a terminal device that is carried by maintenance personnel who maintain and inspect a large number of elevators existing in each region, and performs wireless communication with a monitoring center that remotely monitors the operation state of each elevator,
When an inquiry about an elevator accident is received from a customer at the monitoring center, the elevator is based on the details of the elevator accident received from the customer according to voice guidance without going through an operator and the operation state information sent from the elevator. For emergency dispatch that is preferentially sent from the monitoring center to maintenance personnel near the accident site among the maintenance personnel traveling around the areas when the urgency of the accident is determined to be higher than the normal accident Means for receiving e-mails of
Display means for displaying the e-mail received by the communication means;
In accordance with the selection operation of the first information included in the e-mail displayed by the display means, the first display for displaying the map information indicating the position of the accident site and the current position of the maintenance staff on the display means. A terminal device comprising: processing means.   11. The terminal according to claim 10, further comprising second display processing means for displaying a detailed screen related to the accident site on the display means in accordance with an operation for selecting the second information included in the e-mail. apparatus. On the above detailed screen,
12. The terminal device according to claim 11, wherein maintenance personnel close to the accident site are displayed as a number of candidates as dispatchers. On the above detailed screen,
Maintenance personnel close to the accident site are displayed as a number of candidates as dispatchers, and the distance from the current position of each maintenance worker listed as the dispatcher candidate to the accident site and the required time are displayed. The terminal device according to claim 11, characterized in that: On the above detailed screen,
12. The terminal device according to claim 11, wherein an input item is provided for a maintenance person to input dispatch information including at least a scheduled arrival date and time, a dispatcher, and a recovery scheduled date and time. Part or all of the dispatch information entered in the input field
The terminal device according to claim 14, wherein the terminal device is sent to an elevator that is a destination of maintenance personnel in each elevator through the monitoring center. Part or all of the dispatch information entered in the input field
The terminal device according to claim 15, wherein the terminal device is displayed on at least one of a display device installed in a car of an elevator that is a destination of the maintenance staff and a display device installed at a landing.

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