JP2001331570A - Maintenance engineer calling system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve the problem that a building managing device possibly has a hindrance to its original operation since the device performs calling logic and operation and is loaded accordingly. SOLUTION: This system is equipped with a position information database 5 which manages position information on PHS terminals, the building managing device 3 which monitors and controls facilities, and a WWW server 4 which lists up maintenance engineers corresponding to the corresponding time zone of the current time from a maintenance engineer table once receiving an abnormality notice signal from the building managing device, sends a request to retrieve position information on the PHS terminals in the maintenance engineer list to obtain position information on the maintenance engineers, and obtains the corresponding skill matching the kind of abnormality included in the abnormality signal from an abnormality kind table to call the maintenance engineer who is the closest to the facilities and can cope with the facility abnormality. Consequently, the load on the building managing device can be lighten and the building managing device can securely fill its original role.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention realizes a function of calling a maintenance person when a facility error occurs by using a WWW server operating in conjunction with a building management apparatus constituting an Internet group management system. And a system for calling the most appropriate maintenance staff effectively.

[0002]

2. Description of the Related Art A conventional maintenance personnel calling system will be described with reference to the drawings. FIG. 7 is a diagram showing a configuration of a conventional maintenance personnel calling system.

In FIG. 7, reference numeral 1 denotes a facility of a building to be monitored / controlled, 3 denotes a building management device for monitoring / controlling the facility 1, and 5 denotes a position for managing position information of a PHS carried by a maintenance person to be described later. The information databases 7 and 8 are maintenance personnel having PHS terminals.

Next, the operation of the conventional maintenance personnel calling system will be described with reference to the drawings.

When an abnormality occurs in the equipment 1, the abnormality is transmitted to the building management device 3 as an abnormality signal. The building management device 3 that has received the abnormality signal of the equipment 1 calls the PHS terminal of the maintenance person 7 who can be determined to be the nearest standby from the position information database 5 of the PHS.

In the prior art, the building management apparatus 3 which has detected the equipment abnormality has to perform this operation in order to automatically call the maintenance staff 7 when the abnormality of the equipment 1 occurs.
When the function related to the maintenance staff call is enhanced, the load on the building management device 3 increases, which may affect the original role of the building management device 3. For this reason, the maintenance staff calling method has a simple function and cannot always be equipped with an effective operation.

[0007]

In the conventional maintenance personnel calling system as described above, since the building management device performs the calling logic and the operation, for example, in addition to the PHS location information, the extraction logic of the calling maintenance staff is added to the extraction logic. However, if a complicated operation logic considering the response time and the contents of the abnormality is to be realized, a load is imposed on the building management device, and there is a problem that the original operation of the building management device may be hindered.

In addition, since the building management apparatus is not directly connected to the Internet or the like in consideration of security, there has been a problem that the method of calling maintenance personnel is limited to a telephone call by PHS.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problem, and has a function of calling a maintenance person when equipment is abnormal, and a WWW server which operates in conjunction with a building management apparatus which constitutes an Internet group management system. By realizing this, the load on the building management device can be reduced, and the original role of the building management device can be surely performed. In addition, the WWW server side is functionally independent of the building management device. Therefore, an object of the present invention is to provide a maintenance personnel calling system that can flexibly be equipped with a means for effectively calling a maintenance staff.

[0010]

A maintenance person calling system according to a first aspect of the present invention has a position information database for managing position information of a PHS terminal carried by a maintenance person, a maintenance person table and an abnormality type table. A maintenance staff call system including an Internet group management system, wherein the maintenance staff table stores a name of the maintenance staff, a PHS number of a PHS terminal possessed by the maintenance staff, a corresponding skill, and a correspondence corresponding to the name. The anomaly type table includes an anomaly type included in an anomaly signal and a corresponding skill corresponding to the anomaly type, and the position information database stores the corresponding PHS terminal when a search request is received. The location information is searched, and the resulting location information is returned. The Internet group management system includes an abnormality type from the equipment. Upon receiving a normal signal, a maintenance person who satisfies the conditions of the corresponding time zone, the position information, and the corresponding skill is called from the maintenance person table, the abnormality type table, and the position information database via the Internet. .

According to a second aspect of the present invention, in the maintenance personnel calling system, the Internet group management system includes a building management apparatus for monitoring / controlling facilities and a WWW server having the maintenance staff table and the abnormality type table. Is configured, the building management apparatus, when an abnormality occurs in the equipment, transmits an abnormality signal including abnormality type information from the equipment side to the WWW server as an abnormality notification signal,
The WWW server, upon receiving the abnormality notification signal, lists a maintenance person corresponding to a corresponding time zone matching the current time from the maintenance person table as a maintenance person list, and stores the maintenance person list in the location information database. A position information search request is sent for the PHS terminal in the middle, the position information of the corresponding maintenance person is obtained, the corresponding skill that matches the abnormality type included in the abnormality signal is acquired from the abnormality type table, and the A maintenance person who is the closest and can respond to the equipment abnormality is called.

According to a third aspect of the present invention, in the maintenance personnel calling system, the WWW server calls a plurality of maintenance personnel satisfying the condition through the Internet, and the PHS terminals possessed by the plurality of maintenance personnel respectively include: The presence / absence of a maintenance person who has already responded to the call is confirmed by referring to the history database of the WWW server via the Internet, and if there is no maintenance person who has already responded, it is registered in the history database. Things.

[0013]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiment 1 A maintenance personnel calling system according to Embodiment 1 of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing a configuration of a maintenance personnel calling system according to Embodiment 1 of the present invention. In the drawings, the same reference numerals indicate the same or corresponding parts.

In FIG. 1, 1 is a facility of a building to be monitored / controlled, 2 is an Internet group management system installed in the building, 3 is a building management device for monitoring / controlling the facility 1, and 4 is a WWW server. Reference numeral 5 denotes a position information database that manages the position information of the PHS possessed by the maintenance personnel described later, reference numeral 6 denotes the Internet, and reference numerals 7 and 8 denote maintenance personnel having PHS terminals.

Next, the operation of the maintenance personnel calling system according to the first embodiment will be described with reference to the drawings.

FIG. 2 is a flowchart showing the operation of the maintenance personnel calling system according to the first embodiment of the present invention.
FIGS. 3, 4 and 5 show Embodiment 1 of the present invention.
FIG. 3 is a diagram showing a configuration of a maintenance staff table, an abnormality type table, and a corresponding skill table held by a WWW server of the maintenance staff calling system according to the first embodiment.

In FIG. 3, the maintenance staff table 40A is
The name 41 of the maintenance person, the PHS number 42 of the PHS terminal which the maintenance person can connect to the Internet, the E-mail address 43 of the PHS terminal, and the corresponding skill (1) 44
a, corresponding skill (2) 44b, and corresponding skill (3) 4
4c, corresponding time zone (1) 45a, and corresponding time zone (2)
45b.

The corresponding skills are the skills that can be handled by the maintenance staff, and three skills can be registered in the maintenance staff table 40A by skill numbers. Also, the response time zone is
This is a time zone that can be handled by the maintenance staff, and for example, a predetermined time zone in the morning and a predetermined time zone in the afternoon can be registered.

In FIG. 4, an abnormality type table 40B is shown.
Is composed of an abnormality type 46 indicating the type of abnormality of the equipment 1 and a corresponding skill 47. The abnormality type table 40B indicates a skill capable of coping with a certain equipment abnormality by a number, and is used when referring to the maintenance staff table 40A.

In FIG. 5, the corresponding skill table 40C
Is composed of a corresponding skill 48 in which a skill number is registered, and a description 49 explaining the adaptation of the skill. It is referred to when confirming the content corresponding to the skill number.

In steps 100 to 101, the equipment 1
When an abnormality occurs, the building management device 3 outputs an abnormality signal including abnormality type information from the facility side as an abnormality notification signal to the WW.
Send to W server 4.

Next, in steps 102 to 103,
Upon receiving the abnormality notification signal, the WWW server 4 sends a position information search request to the position information database 5 for a PHS terminal owned by a maintenance person registered in the WWW server 4 in advance as a maintenance person list, and simultaneously monitors the PHS terminal. Reflect on the screen.

Next, in steps 104 to 105,
When the position information database 5 receives the search request,
Search for the position information of the corresponding PHS terminal, and
Send to WW server 4.

Next, in steps 106 to 107,
The WWW server 4 that has received the location information extracts a maintenance person to be called by a call maintenance person search operation, and performs an E-mail equipped on the PHS terminal by a maintenance person calling operation 15.
Call maintenance personnel by such means.

In step 108, the maintenance person knows that an abnormality has occurred in the equipment 1 due to the call signal receiving operation.

Next, a specific example of the call maintenance person search operation will be described.

When the WWW server 4 receives the abnormality notification signal from the building management device 3, the WWW server 4 refers to the maintenance staff table 40A in FIG. Extract possible maintenance personnel.

That is, with reference to the corresponding time zone (1) 45a and the corresponding time zone (2) 45b of the maintenance staff table 40A, a maintenance staff, that is, a PHS number which can be handled at the current time is extracted as a maintenance staff list. Then, those position information requests are transmitted to the position information database 5.

Next, referring to FIG. 4, the WWW server 4 extracts a skill number that can correspond to the equipment 1 in which the abnormality has occurred from the content of the abnormality of the equipment 1 that has occurred.

Next, the extracted skill number is evaluated between the previously extracted maintenance staff list and the maintenance staff to be called is determined. In other words, a maintenance person who can respond at the current time, a maintenance person whose position is close, that is, close to the position of the WWW server 4 itself (the position of the abnormal equipment), and who has a skill number that can respond Call.

The corresponding skills in FIG. 3 are ranked, and are used for determining the call priority. For example, the same skill number that can be handled is the corresponding skill (1) 4
If registered in 4a and corresponding skill (2) 44b,
The maintenance staff registered in the corresponding skill (1) 44a is given priority.

As described above, the maintenance person calling operation is performed by the WW which is a component of the Internet group management system 2.
By using the W server 4, it is possible to use a medium having high affinity with the Internet 6, such as E-mail, and realize a complicated operation logic without imposing a load on the building management device 3.

Embodiment 2 FIG. The sixth embodiment shows an operation in which the function of the first embodiment is extended. In addition to the above-described first embodiment, only a maintenance person to be called is extracted and a calling operation is performed. Thus, a method suitable for the occurrence of a more urgent abnormality is provided.

A maintenance personnel calling system according to a second embodiment of the present invention will be described with reference to the drawings. FIG.
9 is a flowchart showing the operation of the maintenance personnel calling system according to Embodiment 2 of the present invention.

In FIG. 6, steps 100-105
Are the same as those in the first embodiment shown in FIG.

First, in steps 200 to 201,
In the calling maintenance personnel search operation, several maintenance personnel are listed instead of one. At the same time, a maintenance staff call operation is performed for these several persons, and the E-mai installed in the PHS terminal is executed.
Call a maintenance person by means such as l. It is assumed that two persons have received this calling signal.

Next, in steps 202a to 205a, the maintenance person 7 who has received the call first determines whether there is a maintenance person who has already responded to the call through the Internet 6 and displays the corresponding person screen of the WWW server 4. Confirm with. That is, the history database is referred to.
Here, if another responder has already responded, it is assumed that there is no need to go to the site where the abnormality has occurred. Further, it is possible to check the occurrence state of the abnormality with a WWW browser (such as one provided in the PHS terminal), and it is possible to determine whether or not to go to the site according to the content.

Next, at step 207, if there is no response yet on the response person screen display, it can be determined that no maintenance person has responded to the call. in this case,
The e-mail address is registered as a responded responder in the WWW server 4 by the responder registration operation.

Next, in steps 208 to 209,
The responder registration operation is performed by the WWW server 4 to store the history in the history database registration operation and to reflect the history on the responder screen.

In the above-described manner, the maintenance person 8 who has also received the call signal similarly performs steps 203b to 204b.
When it is determined in step b that the call has already been answered, it is possible to know in step 205b to 206b that a maintenance person has already responded.

[0041]

As described above, the maintenance personnel calling system according to the first aspect of the present invention has the PH possessed by the maintenance personnel.
A location information database for managing location information of the S terminal;
A maintenance personnel calling system including a maintenance personnel table and an Internet group management system having an abnormality type table, wherein the maintenance personnel table includes names of maintenance personnel, and PHS terminals owned by the maintenance personnel corresponding to the names. PHS
The abnormality type table is composed of a number, a response skill, and a response time zone.
The location information database is configured from a corresponding skill corresponding to the abnormality type, and upon receiving the search request, the location information database searches for the location information of the corresponding PHS terminal, and returns the location information as a result. ,
When receiving an abnormality signal including an abnormality type from the equipment, the maintenance person table, the abnormality type table, and the position information database, the corresponding time zone, the position information, and a maintenance person who satisfies the conditions of the corresponding skill. Since the call is made through the Internet, there is an effect that the means for effectively calling the maintenance staff can be flexibly provided.

As described above, in the maintenance personnel calling system according to claim 2 of the present invention, the Internet group management system includes a building management device for monitoring / controlling facilities, the maintenance personnel table and the abnormality type table. A WWW server having the building management device,
When an abnormality occurs in the equipment, an abnormality signal including abnormality type information from the equipment side is used as the abnormality notification signal in the WW.
When the WWW server receives the abnormality notification signal, the WWW server lists the maintenance personnel corresponding to the corresponding time zone corresponding to the current time from the maintenance personnel table as a maintenance personnel list, and the location information database Transmitting a position information search request for the PHS terminal in the maintenance person list to obtain the position information of the corresponding maintenance person,
Acquiring the corresponding skill corresponding to the abnormality type included in the abnormality signal from the abnormality type table, and calling the maintenance staff closest to the equipment and capable of responding to the equipment abnormality, so that the load on the building management device is reduced. Thus, there is an effect that the original role of the building management device can be reliably performed.

According to the third aspect of the present invention, as described above, the WWW server includes:
A plurality of maintenance personnel who satisfy the above conditions are called through the Internet, and the PHS terminals possessed by the plurality of maintenance personnel each determine whether there is a maintenance person who has already responded to the call through the Internet through the WWW server. When there is no maintenance person who has confirmed and checked with reference to the history database and has not yet responded, the maintenance person is registered in the history database.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of a maintenance personnel calling system according to Embodiment 1 of the present invention.

FIG. 2 is a flowchart showing an operation of the maintenance personnel calling system according to the first embodiment of the present invention.

FIG. 3 is a diagram showing a configuration of a table of the maintenance personnel calling system according to the first embodiment of the present invention.

FIG. 4 is a diagram showing a configuration of a table of the maintenance personnel calling system according to the first embodiment of the present invention.

FIG. 5 is a diagram showing a configuration of a table of the maintenance personnel calling system according to the first embodiment of the present invention.

FIG. 6 is a flowchart showing an operation of the maintenance personnel calling system according to the second embodiment of the present invention.

FIG. 7 is a diagram showing a configuration of a conventional maintenance personnel calling system.

[Explanation of symbols]

1 equipment, 2 internet group management system, 3 building management device, 4 WWW server, 5 location information database, 6 internet, 7, 8 maintenance personnel.

Claims (3)

[Claims] 1. A maintenance personnel calling system comprising: a location information database for managing location information of PHS terminals possessed by maintenance personnel; and an Internet group management system having a maintenance staff table and an abnormality type table. The maintenance staff table includes the name of the maintenance staff, the PHS number of the PHS terminal possessed by the maintenance staff, the corresponding skill, and the corresponding time zone corresponding to the name. The abnormality type table includes an abnormality type included in the abnormality signal. The position information database is configured to search for the position information of the corresponding PHS terminal upon receiving the search request, and return the position information as a result, and receive the Internet group. When the management system receives an abnormality signal including the abnormality type from the equipment, the management table and the abnormality type table are received. Bull and maintenance personnel call system from the position information database, wherein the corresponding time slot, characterized in that calling said position information, and the maintenance worker who satisfies the corresponding skill conditions through the Internet. 2. The Internet group management system comprises: a building management device for monitoring / controlling equipment; and a WW having the maintenance staff table and the abnormality type table.
When an abnormality occurs in the equipment, the building management device transmits an abnormality signal including abnormality type information from the equipment side to the WWW server as an abnormality notification signal, and the WWW server When the abnormality notification signal is received, the maintenance personnel corresponding to the corresponding time zone matching the current time is listed up as a maintenance personnel list from the maintenance personnel table, and the PHS terminal in the maintenance personnel list is stored in the location information database. A location information search request is transmitted with respect to the location information of the corresponding maintenance person to obtain the corresponding skill corresponding to the abnormality type included in the abnormality signal from the abnormality type table, the closest to the equipment, and 2. A maintenance person capable of responding to the equipment abnormality is called.
Maintenance call system as described. 3. The WWW server calls, via the Internet, a plurality of maintenance personnel who satisfy the above-mentioned condition, and the PHS terminals possessed by the plurality of maintenance personnel are respectively:
The presence / absence of a maintenance person who has already responded to the call is confirmed by referring to the history database of the WWW server via the Internet, and if there is no maintenance person who has already responded, it is registered in the history database. The maintenance personnel calling system according to claim 1 or 2, wherein: