JP2006232421A - Server, machine installation work management/operation system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To generalize, manage and operate machine installation work such that a machine installation time to respective stores is made punctual and quickness, efficiency and accuracy are collateralized. <P>SOLUTION: In the machine installation work management/operation system is provided with a delivery status management server 1. The sever 1 receives position information of a cellular phone of a delivery agent and converts it to actual whereabouts information. It grasps the present position of the cellular phone from the whereabouts information and manages at least a schedule time regarding the machine installation work. It manages a track record time regarding the machine installation work transmitted from the cellular phone and compared the track record time with the schedule time. When the difference is a predetermined amount or more, it detects that delaying is generated and when the delaying is detected, it informs at least any one of the cellular phone of the delivery agent, a cellular phone of a operation company's person and a generalization center terminal of the matter. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a system and method using, for example, a mobile phone having a GPS (Global Positioning System) function, in particular, a server for overall management and management of machine installation work, a machine installation work management management system, and It is about the method.

  Conventionally, when installing a machine such as a copying machine or a multi-function machine in a store such as a convenience store, for example, the installer is requested to quickly, accurately, and efficiently operate the machine under a strictly scheduled time schedule. It is required to perform the installation work.

  On the other hand, today, e-mail has become widely used, and it has become possible to specify the position of a delivery vehicle by GPS. It is hoped that the installation will be performed more efficiently and accurately.

  Here, Patent Document 1 discloses a delivery management system in which a center generates a delivery instruction mail for each delivery destination based on a delivery plan, and sends the mail to a mobile terminal to give a delivery instruction. . In Patent Document 2, operation management information is transmitted from a vehicle-mounted device mounted on a delivery vehicle to a vehicle location management center, and delivery vehicle operation management for managing arrival or departure of the delivery vehicle at a delivery destination at the center. A system is disclosed.

Japanese Patent Laid-Open No. 2004-227502 JP 2004-206430 A

  However, in Patent Documents 1 and 2, information such as the progress of the machine installation work is shared among the sales, delivery company, and general manager, so that the machine installation work can be performed more quickly, accurately and efficiently. There is no disclosure of technology that would enable it.

  The purpose of the present invention is to share information on the progress of machine installation work among at least the three parties of sales, delivery companies, and general managers, strictly observe the machine installation time at each store, etc. It is to manage and operate the machine installation work so as to ensure efficiency and accuracy.

  In order to achieve the above object, according to the first aspect of the present invention, the position information is received by the mobile phone of the delivery company, converted into actual location information, and the current location of the mobile phone is determined from the location information. A delivery vehicle preliminary actual time management unit for managing a detection unit, at least a scheduled time related to the machine installation work, and managing an actual time related to the machine installation work transmitted from the mobile phone; When the actual time managed and the scheduled time are compared, and the difference is equal to or larger than a predetermined amount, the delivery delay management means that detects that a delay has occurred, and when the delay is detected by the delivery delay management means, A machine installation operation comprising: a notification means for notifying at least one of a delivery company's mobile phone, a business operator's mobile phone, and a general center terminal. Management operating system is provided.

  In a second aspect of the present invention, in the first aspect, the delivery vehicle preliminary actual time management means manages information related to a position where the delivery company should be originally associated with the scheduled time. The delivery delay management means is such that a difference between a current position of the delivery operator's mobile phone grasped by the position detection means and a position where the delivery vehicle pre-real time management means should be located is a predetermined amount or more. There is provided a machine installation work management system characterized by detecting and managing that a delay has occurred in some cases.

  According to a third aspect of the present invention, in the first aspect, the notifying unit receives an instruction to change the information on the machine installation work, and the mobile phone and the general management center terminal of the salesperson engaged in the machine installation work There is provided a machine installation work management system further characterized by notifying at least one of them.

  In the fourth aspect of the present invention, the delivery vehicle estimated actual time management means also manages information related to a position where the delivery company should originally be associated with the scheduled time, and the delivery company mobile phone When a notification indicating arrival is received, there is a difference between the current position of the mobile phone of the delivery company grasped by the position detection means and the position where the delivery vehicle pre-real time management means is supposed to be located. A machine installation work management system is further provided that further comprises vehicle work management means for detecting and managing that an error has occurred in the arrival place when the amount is more than the fixed amount.

  According to a fifth aspect of the present invention, in the first aspect, when the machine take-up information is received, the notification means further notifies the take-up information to the general management center terminal when receiving the machine take-up information. Management operation system is provided.

  According to a sixth aspect of the present invention, there is provided a machine installation work management and operation system including a server that can communicate with a mobile phone of a delivery company, a mobile phone of a business operator, and a general center terminal via a network. Position detection means that receives location information from a delivery company's mobile phone, converts it into actual location information, and grasps the current location of the mobile phone from the location information, and at least a scheduled time for machine installation work and the above mobile phone A delivery vehicle estimated time management means for managing the transmitted actual time relating to the machine installation work and managing information related to the position where the delivery company should be located in association with the scheduled time; A delivery delay that compares the actual time managed by the time management means with the scheduled time, detects that the delay is greater than a predetermined amount, and manages it. And a notification means for notifying at least one of a delivery company's mobile phone, a salesperson's mobile phone, and a general center terminal when a delay is detected by the delivery delay management means, and the delivery When a notification indicating arrival is received from the mobile phone of the trader, the current location of the mobile phone of the delivery trader grasped by the location detection means and the position where the delivery vehicle pre-real time management means is supposed to be located When the difference is equal to or larger than a predetermined amount, there is provided a machine installation work management management system comprising vehicle work management means for detecting and managing that an error has occurred in the arrival place.

  According to a seventh aspect of the present invention, there is provided a method using a machine installation work management and operation system comprising a server that can communicate with a mobile phone of a delivery company, a mobile phone of a business operator, and a general center terminal via a network, The position detection means receives the position information from the mobile phone of the delivery company and converts it into actual location information, grasps the current location of the mobile phone from the location information, and the delivery vehicle estimated actual time management means includes at least a machine Manages the scheduled time for installation work and the actual time for machine installation work transmitted from the mobile phone, and also manages the information related to the location where the delivery company should be originally associated with the scheduled time, The delivery delay management means compares the actual time and the scheduled time managed by the delivery vehicle estimated actual time management means, and delays when the difference is a predetermined amount or more. When a delay is detected by the delivery delay management means, the notification means detects that it has occurred, and notifies at least one of the delivery company's mobile phone, the business operator's mobile phone, and the general center terminal. And when the vehicle work management means receives a notification indicating arrival from the delivery company mobile phone, the current position of the delivery company mobile phone ascertained by the position detection means and the delivery vehicle actual time management Providing a machine installation work management operation method that detects and manages that an error has occurred in the arrival place when the difference from the original location managed by the means is more than a predetermined amount Is done.

  According to the present invention, at least the sales, delivery company, and general manager share information such as the progress of the machine installation work, and strictly observe the machine installation time at each store. Therefore, it is possible to provide a machine installation work management operation system and method using a server, a mobile phone equipped with a GPS function, etc., which manages and operates the machine installation work in an integrated manner so as to ensure accuracy.

  Embodiments of the present invention will be described below with reference to the drawings.

  First, FIG. 1 is a conceptual diagram showing the configuration of a machine installation work management system using a mobile phone having a GPS function according to an embodiment of the present invention.

  As shown in FIG. 1, base terminals 3a, 3b... (Hereinafter collectively referred to as reference numeral 3) are installed at bases 21 throughout the country, and these terminals 3 are connected via a WAN (Wide Area Network). They are connected so that they can communicate with each other. The central management center 22 is provided with a central management center terminal 2 for centrally managing information transmitted from the base terminals 3 of the bases 21 in the whole country. The overall management center terminal 2 is also connected to the WAN. In the delivery status management center 23, the delivery status management server 1 is installed.

  Here, the “delivery status” conceptually includes the status of work for installing a machine such as a copying machine, that is, the “installation status”. The delivery status management server 1 of the delivery status management center 23, the central management center terminal 2 of the central management center 22, and the base terminal 3 of each base 21 across the country can communicate with each other via the first communication network 6 such as the Internet. It is connected to the.

  On the other hand, the delivery company CSD 25 has at least a mobile phone 4 having a GPS function and an e-mail transmission / reception function, and the business operator CE 26 has at least a mobile phone 5 having an e-mail transmission / reception function. Yes. These cellular phones 4 and 5 can communicate with the delivery status management server 1, the central management center terminal 2, and the base terminal 3 via the second communication network 7 and the first communication network 6. In addition to the above, the location information center 24 sends the location information of the mobile phone 4 of the CSD 25 to the delivery status management server 1 and the central management center terminal 2 as needed or requested via the first and second communication networks 6 and 7. Responsible for the distribution.

  Here, FIG. 2 shows a detailed configuration of the delivery status management server 1 and will be described.

  As shown in FIG. 2, the delivery status management server 1 includes a delivery status management unit 15 that operates based on the delivery status management system program 11, a location information engine 12, and parts that operate based on the parts emergency delivery support system program 13. An emergency delivery support unit 14, a route search engine 16, and a latitude / longitude conversion engine 17 are included. The parts emergency delivery support unit 14 includes a parts emergency delivery support database (hereinafter referred to as DB) 14a, and the delivery status management unit 15 includes a delivery information management DB 15a.

  Among these, the latitude / longitude conversion engine 17 receives the position information (latitude / longitude) of the mobile phone 4 of the CSD 25 from the position information center 24 and converts it into actual location information (address, etc.) and converts the position information into position information. It transmits to the engine 12, the route search engine 16, etc. The position information engine 12 converts the position information into display coordinate data or the like. The route search engine 16 grasps the current position of the CSD 25 (actually the mobile phone 4) from the location information calculated by the latitude / longitude conversion engine 17, and is input from the current position via an operation input unit (not shown). The route on the road that is the shortest route to the specified position and the required time are calculated.

  Under such a configuration, the delivery status management unit 15 comprehensively manages the delivery status of the machine (including the installation status as described above) based on the delivery status management system program 11.

  Here, an example is shown in which each functional unit is mounted on one logically divided delivery status management server 1 described above. However, the present invention is not limited to this and is realized by cooperation of a plurality of physically different servers. Of course, you may comprise. The server described in the claims corresponds to, for example, the delivery status management server 1.

  Next, the function of the delivery status management system program 11 will be described in detail with reference to FIG. As shown in FIG. 3, the delivery status management system program 11 includes a delivery vehicle estimated actual time management function 11a, a delivery delay management function 11b, a map display function 11c, a vehicle work management function 11d, a vehicle monitoring function 11e, and a plan change function. 11f at least.

  More specifically, the delivery vehicle estimated actual time management function 11a manages the scheduled time such as the estimated arrival time and the expected completion time of the delivery vehicle, and the arrival / merging / completion etc. transmitted from the mobile phone 4 of the CSD 25. This is a function for managing the actual time. Further, the delivery vehicle estimated actual time management function 11a manages each scheduled time and the location information of the planned location.

  The delivery delay management function 11b is a function that compares actual times such as arrival / join / completion from the CSD 25 with each scheduled time and manages that a delay has occurred when the difference is a predetermined amount or more. is there. Of course, the actual time may be the time when the delivery delay management function 11b receives notification of arrival / join / completion. Alternatively, the current position of the CSD 25 is detected by the latitude / longitude conversion engine 17 at a predetermined time interval, and is managed as a delay when the difference from the position where it should originally be is a predetermined amount or more. Alternatively, when there is an active action from the CSD 25 (for example, notification of delay by e-mail), it is a function of managing that there is a delay. However, it is not limited to this.

  The map display function 11c manages the delivery destination of the designated delivery data and the current position of the delivery vehicle so that they can be displayed on the map, and the time required to arrive at the delivery destination (store etc.). It is a function to calculate. When the shortest route is calculated by the route search engine 16, the map display function 11c also displays the shortest route superimposed on the road.

  The vehicle work management function 11d is a function for managing the current situation by managing the status from the mobile phone 4 of the CSD 25. That is, the current position of the CSD 25 (actually the mobile phone 4) is determined from the position information (latitude / longitude) of the CSD 25 (mobile phone 4) at the timing when the notification of arrival is received by the latitude path conversion engine 17 as the position detecting means. The position is detected, and an error between the current position and the position where it should originally be calculated is calculated in real time, and when the error exceeds a predetermined amount, this is notified to the mobile phone 4 of the CSD 25.

  This is a function that is effective in detecting an error in a delivery location, for example, when a delivery destination store is close. Further, the information is managed by the vehicle work management function 11d when the take-out process, which will be described later in detail, is performed by the CSD 25.

  The vehicle management function 11e is a function that always manages the mobile phone 4 of the CSD 25 and creates delivery data related to a specific vehicle. The plan change function 11f receives instructions for adding / changing / stopping information on delivery and installation of machines and receives all instructions (for example, the mobile phone 5 of the CE 26 and the general management center terminal). This is a function for sharing information related to delivery and installation in real time by distributing information to (2 etc.). Furthermore, the notification function 11g is a function that performs various notifications to at least the mobile phone 4 of the CSD 25, the mobile phone 5 of the CE 26, the central management center terminal 2, and the delivery status management server 1.

  Although details will be described later, status registration (arrival / work end / delay / departure, etc.), additional work registration (collection / addition, etc.), daily report (travel distance / cost, etc.) are made from the mobile phone 4 of the CSD 25. These are collectively managed by the delivery status management server 1. Further, according to the mobile phone 5 of the CE 26, the delivery status of the store in charge on that day can be appropriately searched through communication with the delivery status management server 1. In addition, the addition / change / cancellation information is quickly distributed from the delivery status management server 1 to the mobile phone 5 of the CE 26 in real time.

  Hereinafter, with reference to the flowchart of FIG. 4, the process by the machine installation work management management system using the mobile phone provided with the GPS function according to the embodiment of the present invention will be described in detail.

  This series of processing also corresponds to the machine installation work management method according to the embodiment of the present invention. First, the previous day process by this system is demonstrated.

  The base terminal 3 at each base 21 in the country transmits the delivery data to the delivery status management server 1 of the delivery status management center 23 (step S1). When the delivery status management server 1 receives this delivery data, it stores it in the delivery status management DB 15a of the delivery status management unit 15 (step S2). By this processing, the delivery status management server 1 becomes in a state where it is possible to comprehensively manage all the delivery data of each base in the country. Subsequently, the central management center terminal 2 of the central management center 22 makes a request for delivery data, for example, when delivery data is required for the previous day (step S3). The delivery status management server 1 receives this request (step S4), extracts the corresponding data from the delivery data stored in the delivery status management DB 15a of the delivery status management unit 15, and transmits it to the central management center terminal 2. (Step S5). The central management center terminal 2 receives this delivery data. Thereafter, the delivery data can be displayed (step S6).

  Next, the day process will be described.

  When the day's business is started, the mobile phone 4 of the CSD 25 makes a request for delivery data to the delivery status management server 1 (step S9). The delivery status management server 1 receives this request (step S10), and transmits corresponding delivery data, that is, delivery data for the current day of the request source CSD 25 by e-mail (step S11). When this e-mail (delivery data) is received, the CSD mobile phone 4 thereafter enters support processing described in detail later (step S12). Although the details of the support process will be described later, machine delivery, installation work schedule management, and management support are implemented using e-mail and GPS functions.

  After the delivery and installation work for the machine is started as described above, the delivery status management server 1 checks whether or not there is a delay in the delivery or installation work. As described above, this is realized by the delivery delay management function 11b of the delivery status management system program 11.

  For example, when a situation occurs in which a business report mail, which will be described in detail later, is not received from the mobile phone 4 of the CSD 25 at the time when the schedule management should be received, or the CSD 25 has not arrived at the store or the like at the time when the CSD 25 should arrive Is detected from the position (latitude / longitude) information of the mobile phone 4, etc., it is determined that a delay has occurred in delivery and installation work (step S13), and an electronic mail indicating the delay is sent to the central management center terminal 2 To the mobile phone 5 of the CE 25 (step S14). When the central management center terminal 2 and the cellular phone 5 of the CE 25 receive the email indicating the delay, the central management center terminal 2 and the content of the delay are displayed on the screen at least, and the administrator or the CE 26 indicates the delay. (Steps S15 and S16). As a result, a situation can be created in which direct instructions can be given for coping with delay, such as by directly calling the CSD 25. Note that the means for notification of delay is not limited to electronic mail.

Apart from this, the central management center terminal 2 manages voluntary delays and changes. For example, when a person in charge at the store where the machine is installed is notified of the delays or changes by telephone or the like (steps). S17), to that effect is notified to the delivery status management server 1 (step S18). When the delivery status management server 1 receives the notification from the delivery status management server 1 (step S19), the delivery status management server 1 sends an e-mail indicating a spontaneous delay or change to the central management center terminal 2 and the mobile phone 5 of the CE 25. (Step S20). When the electronic mail from the delivery status management server 1 is received, the central management center terminal 2 and the cellular phone 5 of the CE 25 display the contents and suggest the manager or the CE 26 to voluntarily delay or change (step S21). , S22).
The above-described series of processing is carried out in one day delivery and machine installation work, and when all delivery and installation are completed, the processing by this system is terminated. In addition, the process related to the delay and the process related to the change have been described in the order described above for convenience of explanation, but these are performed as appropriate after the start of delivery management as a so-called interrupt process, It is not limited to the above time series.

  Next, transition of the display screen on the overall management center terminal 2 will be described in detail with reference to FIGS. 5 is a transition diagram of screens that can be displayed on the overall management center terminal 2, FIG. 6 is a diagram showing details of the job selection screen 100, and FIG. 7 is a diagram showing details of the delivery status list screen 101. FIG. 8 is a diagram showing details of the monitoring map screen 102.

  As shown in FIG. 6, on the job selection screen 100, a delivery plan data registration button 100a, a responsible CE setting button 100b, and a delivery destination position setting button 100c are displayed for pre-data registration. For delivery status management, a delivery status management button 100d and a monitoring map button 100e are displayed. Further, as the data relation, a subsequent data extraction button 100f, a history reference button 100g, a daily report reference button 100h, and various data management buttons 100i are displayed. When these buttons 100a to 100i are selected, a more detailed screen is displayed, and the screen changes so that each process can be executed. The details will be described below.

  When the delivery plan data registration button 100a is selected, the delivery plan data can be registered in a file format of a predetermined format, for example. When the responsible CE setting button 100b is selected, the responsible CE can be set all at once or individually. When the delivery destination position setting button 100c is selected, delivery plan data can be registered. At the time of registration, conversion from the delivery address to latitude / longitude is performed by the latitude / longitude conversion engine 17.

  When the delivery status management button 100d is selected, a delivery status list screen 101 as shown in FIG. 7 is displayed. More specifically, in the delivery status list screen 101, in the main display area 101c, the delivery number, office code, office name, office location, office telephone number, installation department name, CSD25 car code, CSD25 Mobile phone number, product code of product to be delivered, product name (quantity), estimated arrival time, presence / absence of CE26, arrival record, completion record, CE26 name, CE26 mobile phone number, CE arrival record, collection on the day (Quantity) and position acquisition level are displayed in association with each other. However, these display contents are only examples.

  Furthermore, if a desired condition is input to the delivery status extraction area 101a and the “delivery status extraction” button is selected, a delivery plan list extracted under the specified condition is displayed (updated) in the main display area 101c. Further, if a desired display order is selected from the display order change area 101b and the “display order change” button is selected, the display order of the main display area 101c is updated under the condition. In addition, the area 101d displays information on delay, change, and collection. When the map display button 100e is selected, a delivery destination confirmation map screen 103 is displayed.

  In the delivery status list screen 101, when the delivery delay or change described above with reference to FIG. 4 or the spontaneous delay or change occurs, the overall management center terminal 2 receives an e-mail from the delivery status management server 1. The information on the screen 101 is updated based on the information on the e-mail. Then, the presence of these delays, changes, and pick-ups is suggested in the area 101d, and the administrator is warned by changing the display mode (for example, display color) of the corresponding part of the main display area 101c. After confirmation by the administrator, the display is returned to a normal display mode (for example, display color).

  When the monitoring map button 100e on the job selection screen 100 is selected, a monitoring map screen 102 as shown in FIG. 8 is displayed. In this embodiment, the central management center terminal 2 can communicate with the base terminal 3 via the WAN, and can also obtain delivery data for the whole country, so as shown in FIG. It is characteristic that the monitoring map screen 102 can be implemented for all CSDs 25 in the whole country.

  When the establishment code and / or establishment name is entered in the search area 102a and the “extract” button is pressed, the extraction result is displayed. In this example, since “convenience store S” is input as the establishment name, the store name related to the convenience store S is displayed. When a desired car name is selected from the list of moving cars displayed in the area 102b, a map is displayed around the selected car in the map area 102c. When the desired starting point and arrival point in the map area 102c are clicked and set, the latitude and longitude of the two points are displayed in the area 102a. Thereafter, when the movement time calculation button 102d is clicked, the movement time between two points is displayed in the area 102f.

  In addition to the above, in relation to data, it is possible to extract actual data later by clicking the subsequent data extraction button 100f, and refer to the history of delivery and installation by clicking the history reference button 100g. If you click the daily report reference button 100h, you will be able to refer to daily reports (for example, meters for each car of CSD25, expenses, etc.), and click the various data management buttons 100i to manage It becomes possible to refer to the data.

  Next, referring to the screen transition diagrams of FIG. 9 to FIG. 13, the support process (corresponding to step S12 of FIG. 4) by the machine installation work management system using the GPS function according to one embodiment of the present invention. This will be described in detail.

  Each screen is realized by appropriately accessing the delivery status management server 1 and transmitting / receiving screen data by starting an application program of the mobile phone 4. That is, for example, when an application program is created in Java (R), the Java (R) application program is started on the platform for Java (R) installed in the mobile phone 4 and a predetermined screen is displayed. Data is requested from the delivery status management server 1, and the display is updated based on the transmitted screen data.

  First, the basic part of the support process will be described with reference to the flowchart of FIG.

  Here, the description will be made with reference to the conceptual diagrams of FIGS. 10 to 12 as appropriate.

  First, as shown in FIG. 10, when the application program is activated in the mobile phone 4, an activation initial screen 200 is displayed. When the “start” button on the screen 200 is selected, the mobile phone 4 accesses the delivery status management server 1 and transmits the mobile device number to the delivery status management server 1 (step S30). When the delivery status management server 1 receives the information on the mobile device number of the mobile phone 4 of the CSD 25, the delivery status management server 1 performs predetermined authentication based on the mobile device number (step S31). The screen data of the screen 201 is transmitted to the mobile phone 4 (step S32). The mobile phone 4 receives the screen data and displays the car number information input screen 201 (step S33).

  In this car information input screen 201, values are entered in the car code, ideographic warehouse code, and start meter, and when the “Register” button is selected, the mobile phone 4 displays a confirmation screen 202 on the car information input screen 201. To do. Then, if there is no error as a result of the confirmation of the input information, when the “Yes” button is selected, the cellular phone 4 transmits the input information to the delivery status management server 1 (step S34). Upon receipt of this information, the delivery status management server 1 reads delivery data corresponding to the car code, ideographic warehouse code, etc. from the delivery status management DB 15a, and uses the CSD 25 mobile phone as screen data for the CSD support screen (normal state) 203. 4 (step S36). When receiving the screen data, the cellular phone 4 displays a CSD support screen (normal state) 203 as shown in FIG. 11 (step S37).

  On the CSD support screen 203, a delivery list for the current day is displayed.

  More specifically, for example, the delivery number, the establishment name, the installation department name, the delivery destination address name, the street name, the building name, the building floor number, the estimated arrival time, and the completion time when completed are displayed. . Furthermore, the background color of the delivery data currently being delivered is displayed in a different mode (for example, a different color). Thereby, the worker of the CSD 25 can instantly confirm the delivery data currently being delivered.

  When the delivery status management server 1 detects a change in the delivery plan (step S38), the delivery status management server 1 transmits the screen data of the CSD support screen (message display) 204 to the mobile phone 4 of the CSD 25 (step S39). ). The mobile phone 4 that has received this screen data displays a CSD support screen (message display) 204 as shown in FIG. 11 (step S40). Although details are omitted in this flowchart, the change information is displayed in detail on the CSD support screen (message display) 204. In this screen 204, the display is continued until the “OK” button is selected by the operator of the CSD 25. That is, until the CSD 25 worker confirms the change information, the state in which the change information is displayed is maintained, so that the change information can be reliably recognized. When the “OK” button is pressed, the display is switched to the screen 203 again.

  On the other hand, as shown in FIG. 11, when the “1” button is pressed by the operator of the CSD 25 on the CSD support screen 205 when the worker arrives at the delivery destination, the mobile phone 4 stores the information indicating arrival in the delivery status management. It transmits to the server 1 (step S41). Upon receipt of this information, the delivery status management server 1 obtains the position at the same time as the status notification upon arrival by communicating with the position information center 24, and the latitude / longitude conversion engine 17 causes the current position information (latitude / longitude) of the CSD 25 to be obtained. And the error level is detected (step S42). If the error level exceeds a predetermined amount (step S43), the screen data of the CSD support screen (delivery destination confirmation) 205 is transmitted (step S44). When the mobile phone 4 of the CSD 25 receives this screen data, it displays a CSD support screen (delivery destination confirmation) 205 (step S45). Here, a screen that suggests checking the arrival point error is displayed in an overlapping manner.

  Although not shown in FIG. 9, when the operator of the CSD 25 presses the “Yes” button, the mobile phone 4 transmits information indicating that to the delivery status management server 1. When receiving this information, the delivery status management server 1 transmits the screen data of the CSD support screen (arrival) 206 (step S46). Upon receiving this screen data, the cellular phone 4 displays a CSD support screen (arrival) 206 (step S47). Although not shown in FIG. 9, when the operator of the CSD 25 presses the “No” button, the screen is returned to the CSD support screen (before arrival) 203. This process prompts the worker to reconfirm the arrival location.

  Subsequently, on the CSD support screen (arrival) 206, when the “1” button indicating that the CSD 25 has joined the CE 26 is pressed, the mobile phone 4 transmits information indicating that to the delivery status management server 1. (Step S48). When receiving this information (step S49), the delivery status management server 1 transmits the screen data of the CSD support screen (after the CE merge) 207 to the mobile phone 4 (step S50). When the mobile phone 8 receives this screen data, it displays a CSD support screen (after CE merge) 207 (step S51).

  Further, when the “1” button indicating that the CSD work is completed is pressed on the CSD support screen (after the CE merge) 207, the mobile phone 4 sends information indicating that to the delivery status management server 1. Is transmitted (step S52). Upon receiving this information (step S53), the delivery status management server 1 transmits screen data of the CSD support screen (before arrival at the next delivery destination) 208 to the mobile phone 4 (step S53). Upon receiving this screen data, the cellular phone 8 displays a CSD support screen (before arrival at the next delivery destination) 208 (step S54).

  This screen 208 is basically the same as the screen 203 except that the display mode of the next delivery destination is changed. Thereafter, the mobile phone 4 of the CSD 25 determines whether or not all delivery and work have been completed (step S56). If all delivery and work have not been completed, the process returns to step S40, as described above. A series of processes will be repeated. The same applies to the delivery status management server 1, and it is determined whether or not all delivery and work have been completed (step S57). If all delivery and work have not been completed, the process proceeds to step S38. Return and repeat the process described above. Then, when the entire delivery is completed, this process ends.

  In the above processing, according to the progress of the work, the worker of the CSD 25 is urged to inform the progress degree by a simple operation, and the delivery status management server 1 of the delivery status management center 23 grasps the progress status in real time. It becomes possible to manage.

  Next, with reference to the flowchart in FIG. 13 and the conceptual diagram in FIG. 14, a delay process that is appropriately performed as an interrupt process in the above-described support process will be described in detail.

  When the delay process is entered by the interrupt process during the support process of FIG. 9, when the “0” button indicating the occurrence of delay is pressed on the CSD support screen (normal state) 210 as shown in FIG. 4 transmits information indicating that to the delivery status management server 1 (step S100). Upon receiving this information, the delivery status management server 1 transmits screen data of the CSD support screen (delay state) 211 to the mobile phone 4 of the CSD 25 and transmits a delay notification to the central management center terminal 2 (step S102). When the mobile phone 4 receives this screen data, it switches to the CSD support screen (delay state) 211 (step S103), and when the central management center terminal 2 receives the delay notification, the mobile phone 4 returns to the area 101d of the screen 101 described earlier with reference to FIG. Information about the delay is displayed (step S104). Thus, the process returns to the support process of FIG.

  In this CSD support screen 211, the display mode of the display area of the delivery data related to delivery in which a delay occurs is changed. As described above, when a delay is likely to occur according to the judgment of the worker of the CSD 25, the fact (delay status) can be notified to the delivery status management server 1 of the delivery status management center 23 by a button operation. Even when the delivery status management server 1 detects a delay based on the position information and time information of the CSD 25, an e-mail is transmitted to the mobile phone 4 of the CSD 25, and the display mode is changed to a display mode like the screen 211 in FIG. .

  Next, with reference to the flowchart in FIG. 13 and the conceptual diagram in FIG. 14, a delay process that is appropriately performed as an interrupt process in the above-described support process will be described in detail.

  This delay process is entered by an interrupt process during the support process shown in FIG. 9, and “8” signifies taking over on the CSD support screen (before arrival) 212 and the CSD support screen (after arrival) 213 shown in FIG. When the button is pressed, the cellular phone 4 transmits information indicating that to the delivery status management server 1 (step S110). When receiving this information (step S111), the delivery status management server 1 transmits the screen data of the CSD support screen (acquisition part input) 214 (step S112). When the mobile phone 4 of the CSD 25 receives this screen data, it displays a CSD support screen (acquisition parts input) 214 (step S113). When the receipt parts and their quantity are input, the information is sent to the delivery status management server. Is transmitted (step S114).

  Although not shown in the flowchart of FIG. 15, when the “Register” button is pressed on the CSD support screen (acquisition part input) 214, the CSD support screen (acquisition before arrival) is displayed. ) 215, CSD support screen (collection after arrival) 216 is displayed.

  Upon receiving this information, the delivery status management server 1 updates the delivery data in the delivery status management DB 15a (step S115), and sends a take-off notice to the overall management center terminal 2 (step S116). Upon receiving this takeover notification, the overall management center terminal 2 displays the takeover information in the area 101d of the screen 101 of FIG. 7 described above (step S117).

  Through the above processing, the delivery status management server 1 can comprehensively manage information related to collection. In addition, the CSD 25 worker can also inform the fact of the collection by a simple means in the course of the series of delivery and installation work (during the support process) just by operating the mobile phone 4, and as a result Work information management can be made more efficient.

  As described above, according to one embodiment of the present invention, the mobile phone 4 with the GPS function of the CSD 25 that is the delivery company, the mobile phone 5 of the CE 26 that is the business operator, the delivery status management server 1, A machine installation work management and operation system configured to be able to communicate with a management center terminal 2 via first and second communication networks 6 and 7, wherein the delivery status management server 1 is provided by a mobile phone of a delivery company. A latitude / longitude conversion engine 17 that receives location information, converts it into actual location information, and grasps the current location of the mobile phone from the location information, and a delivery status management unit 15 that operates based on the delivery status management system program 11. The delivery status management system program further manages at least a scheduled time related to the machine installation work and transmits the machine installation work transmitted from the mobile phone. The delivery vehicle predicted actual time management function 11a for managing the actual time related to the delivery vehicle and the actual time managed by the delivery vehicle predicted actual time management function 11a are compared with the scheduled time. A delivery delay management function 11b that detects and manages the occurrence, and when a delay is detected by the delivery delay management function 11b, the mobile phone 4 of the CSD 25, the mobile phone 5 of the CE 26, and the central center terminal 2 There is provided a machine installation work management management system characterized by including a delivery status management unit 15 that operates based on a delivery status management system program 11 including a notification function 11g that notifies at least one of them. The

  Then, the delivery vehicle estimated actual time management function 11a manages information related to the position where the delivery company should originally be associated with the scheduled time, and the delivery delay management function 11b grasps the latitude / longitude conversion engine 17 When the difference between the current position of the mobile phone 4 of the CSD 25 and the position where the delivery vehicle pre-real time management function 11a is supposed to be located is a predetermined amount or more, it is detected that a delay has occurred. .

  Further, upon receiving an instruction to change the information on the machine installation work, the notification function 11g notifies the mobile telephone 5 of the CE 26 and the general management center terminal 2 that are involved in the machine installation work to that effect.

  The delivery vehicle estimated actual time management function 11a also manages information related to the location where the delivery company should originally be associated with the scheduled time, and indicates “arrival” from the mobile phone 4 of the CSD 25. When the notification is received, the difference between the current position of the mobile phone 4 of the CSD 25 grasped by the latitude / longitude conversion engine 17 and the position where the delivery vehicle predicted actual time management function 11a manages should be a predetermined amount. In the case described above, the vehicle work management function 11d for detecting and managing that an error has occurred in the arrival place is further provided.

  When receiving the information of the machine take-up from the mobile phone 4 of the CSD 25, the delivery status management unit 15 stores the information in the database 15a by the vehicle work management function 11d, and supervises the take-up information by the notification function 11g. The management center terminal 2 is notified.

  According to the embodiment of the present invention, the GPS function for managing and operating the machine installation work in an integrated manner so as to ensure swiftness, efficiency and accuracy while strictly observing the machine installation time in each store or the like. It is possible to provide a machine installation work management system and method using a mobile phone provided.

  The embodiment of the present invention has been described above, but the present invention is not limited to this, and it is needless to say that various improvements and changes can be made without departing from the spirit of the present invention.

It is a conceptual diagram which shows the structure of the machine installation work management management system which concerns on one embodiment of this invention. It is a figure which shows the detailed structure of the delivery status management server 1. FIG. It is a conceptual diagram which shows the function of the delivery status management system program 11. It is a flowchart explaining in detail the process by the machine installation work management management system using the GPS function which concerns on one embodiment of this invention. FIG. 6 is a transition diagram of screens that can be displayed on the central management center terminal 2. 5 is a diagram showing details of a job selection screen 100. FIG. It is a figure which shows the detail of the delivery status list screen 101. FIG. It is a figure which shows the detail of the monitoring map screen. It is a flowchart explaining in detail the assistance process (equivalent to step S12 of FIG. 4) by the mobile telephone 4 of CSD25 of the machine installation work control system using the GPS function which concerns on one embodiment of this invention. It is a screen transition diagram explaining in detail the support processing by the machine installation work control system using the GPS function according to an embodiment of the present invention. It is a screen transition diagram explaining in detail the support processing by the machine installation work control system using the GPS function according to an embodiment of the present invention. It is a screen transition diagram explaining in detail the support processing by the machine installation work control system using the GPS function according to an embodiment of the present invention. It is a flowchart explaining in detail the delay process performed as an interruption process in the process of the assistance process by the machine installation work control system using a GPS function according to an embodiment of the present invention. It is a screen transition diagram explaining in detail delay processing executed as interrupt processing in the process of support processing by the machine installation work control system using the GPS function according to an embodiment of the present invention. It is a flowchart explaining in detail the taking over process performed as an interruption process in the process of the assistance process by the machine installation work control system using the GPS function which concerns on one embodiment of this invention. It is a screen transition diagram explaining in detail delay processing executed as interrupt processing in the process of support processing by the machine installation work control system using the GPS function according to an embodiment of the present invention.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Delivery status management server, 2 ... General management center terminal, 3 ... Base terminal, 4 ... Mobile phone, 5 ... Mobile phone, 6 ... 1st communication network, 7 ... Second communication network, 11 ... Delivery status management system program, 12 ... Location information engine, 13 ... Parts emergency delivery support system program, 14 ... Parts emergency delivery support section, 15 ... delivery status management unit, 16 ... route search engine, 17 ... latitude / longitude conversion engine.

Claims (7)

Position detection means for receiving position information from the mobile phone of the delivery company, converting it into actual location information, and grasping the current location of the mobile phone from the location information;
Delivery vehicle pre-real time management means for managing at least the scheduled time for the machine installation work and managing the actual time for the machine installation work transmitted from the mobile phone;
A delivery delay management means for comparing the actual time and the scheduled time managed by the delivery vehicle preliminary actual time management means, and detecting and managing that a delay has occurred when the difference is a predetermined amount or more;
When a delay is detected by the delivery delay management means, a notification means for notifying at least one of a delivery company's mobile phone, a business operator's mobile phone, and a general center terminal;
A server comprising: The delivery vehicle estimated actual time managing means manages information related to the position where the delivery company should originally be associated with the scheduled time,
The delivery delay management means is such that a difference between a current position of the delivery operator's mobile phone grasped by the position detection means and a position where the delivery vehicle pre-real time management means should be located is a predetermined amount or more. 2. The server according to claim 1, wherein the server detects and manages that a delay has occurred in some cases.   The notification means is further characterized in that upon receiving an instruction to change the information on the machine installation work, the notification means notifies at least one of the mobile phone and the general management center terminal of the salesperson engaged in the machine installation work. The server according to claim 1. The delivery vehicle estimated actual time managing means manages information related to the position where the delivery company should originally be associated with the scheduled time,
When a notification indicating arrival is received from the delivery company's mobile phone, the current location of the delivery company's mobile phone ascertained by the location detection means and the delivery vehicle estimated time management means should be originally located 2. The server according to claim 1, further comprising vehicle work management means for detecting and managing that an error has occurred in the arrival place when the difference from the position is a predetermined amount or more.   2. The server according to claim 1, wherein when receiving the information on taking over the machine, the notification means notifies the information on the take-up to the central management center terminal. A machine installation work management and operation system comprising a server that can communicate with a mobile phone of a delivery company, a mobile phone of a business operator, and a general center terminal via a network,
The server
Position detection means for receiving position information from the mobile phone of the delivery company, converting it into actual location information, and grasping the current location of the mobile phone from the location information;
Manage at least the scheduled time related to the machine installation work and the actual time related to the machine installation work transmitted from the mobile phone, and also manage the information related to the position where the delivery company should be originally associated with the scheduled time. A delivery vehicle predictive time management means for
A delivery delay management means for comparing the actual time and the scheduled time managed by the delivery vehicle preliminary actual time management means, and detecting and managing that a delay has occurred when the difference is a predetermined amount or more;
When a delay is detected by the delivery delay management means, a notification means for notifying at least one of a delivery company's mobile phone, a business operator's mobile phone, and a general center terminal;
When a notification indicating arrival is received from the delivery company's mobile phone, the current location of the delivery company's mobile phone ascertained by the location detection means and the delivery vehicle actual time management means should be originally located Vehicle work management means for detecting and managing that an error has occurred in the arrival place when the difference from the position is a predetermined amount or more;
A machine installation work management system comprising: It is a method by a machine installation work management and operation system equipped with a server that can communicate with a mobile phone of a delivery company, a mobile phone of a business operator, a general center terminal and a network,
In the above server,
The position detection means receives the position information from the mobile phone of the delivery company, converts it into actual location information, grasps the current location of the mobile phone from the location information,
The delivery vehicle estimated actual time management means manages at least the scheduled time related to the machine installation work and the actual time related to the machine installation work transmitted from the mobile phone, and the delivery company should be originally associated with the scheduled time. Manage information related to location,
The delivery delay management means compares the actual time and the scheduled time managed by the delivery vehicle preliminary actual time management means, detects and manages that a delay has occurred when the difference is a predetermined amount or more,
When the notification means detects a delay by the delivery delay management means, it notifies at least one of the delivery company's mobile phone, the business operator's mobile phone, and the general center terminal,
When the vehicle work management means receives a notification indicating arrival from the delivery company mobile phone, the current position of the delivery company mobile phone ascertained by the position detection means and the delivery vehicle preparatory time management means manage it. If the difference from the original location is more than a predetermined amount, it is detected and managed as an error in the arrival location.
The machine installation work management operation method characterized by this.

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