JP2002230134A - Management system and management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a management system and a management method capable of relieving troublesomeness of a management work by a manager who manages workers to perform a work while visiting the site. SOLUTION: A PHS(personal handyphone system) positional server 15 and a GPS(Global Positioning System) positional server 17 store positional data of the workers from worker terminals 5a, 5b held by the workers via repeating parts 7a, 7b, both pieces of the positional data are stored in a positional database 35 of a management server 29. Furthermore, time zone data to express under what situation (at work, moving between sites) the workers are currently is also stored in a time zone database 37 of the management server 29. And the manager can easily grasp and manage the situation of the workers by using a manager terminal 19 without inquiring of the worker situation by telephone since a display part 31 displays positional information and time zone information on map information by integrating them.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a management system and a management method, and more particularly, to a management system and a management method for workers when on-site work such as electricity, gas, water, and telephone is required.

[0002]

2. Description of the Related Art FIG. 13 is a diagram for explaining a management method in a case where a conventional worker performs a normal work on electricity, and FIG. 14 shows a conventional worker performing an emergency work on electricity. FIG. 7 is a diagram for explaining a management method in the case.

Referring to FIG. 13, in step S1, a branch / sales office fills in a reception slip for a request received up to the previous day. In the reception slip, so-called re-pointing work (work to remove the distribution material at the breaker meter to start use at each house), abolition work (to stop the breaker meter at each house to stop use) Work contents such as the work of attaching the deliverables) and the contract contents change work are entered.

[0004] In step S2, at the branch office / office, a manager who issues a command to the worker specifies a vehicle to be operated on the day based on the reception slip and formulates a work plan for the day. This work plan determines the work contents of the day and which worker (vehicle in charge) performs each work.

[0005] In step S3, a worker seconded from the branch office / sales office with the vehicle in charge receives and confirms the paper 1 on which the work in charge is written, informs the manager of the departure, and goes to the site.

[0006] When the worker moves (step S4) and arrives at the site, in step S5, the worker is instructed to start work by a portable telephone or PHS (Personal Handyphon).
e System) and the site address, and the administrator receives the report over the phone.

Next, the worker performs work (step S).
6) In step S7, when the work is completed, the completion of the work is reported to the administrator by a mobile phone or a PHS.
The departure to the next site is also reported, and the manager receives the report.

Next, the worker moves to the next site and reports to the manager in the same manner as described above. When all the work is completed in step S8, the worker is notified of all the work. , And also report returning, and the administrator receives the report.

[0009] Then, the worker moves toward the branch office / sales office (step S9), and after returning to the office, in step S10, reports back to the office, fills out a reception slip corresponding to the work of the day, and writes a daily report. Is created, and the paper 3 is passed to the manager and reported.

[0010] In step S11, the administrator confirms the return of all operating vehicles to the office, checks the daily report, and if the operation is a night holiday, reflects the night holiday on the daily report and reflects the current day on the monthly report.

If the requester inquires about the arrival time of the vehicle at the site, as shown in step S12, the manager inquires the worker of each moving vehicle about the vehicle operation status by telephone. Make a confirmation.

Referring to FIG. 14, a management method in an emergency operation will be described. When an emergency work request is received, the emergency work is entered in a reception slip in step ST1. Here, examples of the urgent work include a work of restoring due to a power outage, a work of canceling a stop because a user in a stopped state without paying a fee has completed payment at a window or the like, and an additional work.

In step ST2, the manager who issues a command at the branch office / sales office first checks the working status of each vehicle by telephone to the workers (vehicle A, vehicle B, vehicle C), and Check vehicles available for emergency work and request a secondment.

In step ST3, the worker receives a telephone call from the manager, listens to the contents of the work, and if he or she can respond to the request, announces the departure to the site of the emergency work.

The worker moves to the site of the emergency work (step ST4), and in step ST5, upon arriving at the site, reports the arrival of the site and the start of the operation to the manager using a mobile phone or a PHS. The administrator receives the report.

Next, the worker performs an emergency work (step ST6), and when the work is completed, in step ST7, reports the work completion to the manager using a mobile phone or a PHS, and the manager reports the report. Receive.

The worker confirms the next schedule when reporting the end of the work, and if the schedule is not changed, goes to the site according to the original schedule,
If it is changed, go to the site according to the changed schedule heard from the administrator.

[0018]

However, the administrator determines whether the worker is moving or working by receiving the report of the work start and the report of the work end. Each time a call report is received, the task of the administrator is complicated. This complexity becomes more pronounced as the number of workers increases.

Further, the manager can grasp the position of the worker who is working by reporting the address of the site, which is performed at the time of reporting at the start of the work, but cannot grasp the position of the worker who is moving. If there is an inquiry from the client about the arrival time of the vehicle to the site, it must be confirmed by contacting the moving worker by telephone, and confirmation work and reply work for the inquiry are necessary. In this case, the operation of the administrator is complicated.

Further, in the case of an emergency work, it is necessary to determine who is the first to arrive at the site where the emergency work is required, since the influence on the schedule in the future is small, and The work on the manager side is also complicated in this case, since it is necessary to inquire and confirm the current position from each of the inside workers and confirm the positions of all the workers.

In addition, since time is required for inquiries,
While grasping the position of the worker, the request to the worker who should originally be requested could not be made, and that worker started to move to the site according to the original schedule, and the response was delayed. Failures that cannot be promptly dealt with in emergency work may also occur.

Further, if a worker to be requested is in the process of making an urgent work request, the work must be interrupted and the request must be communicated, and the worker must concentrate on the work. This creates a situation where work errors can occur. On the other hand, if the work is not to be interrupted, it is only necessary to issue a request command to the worker who should request it after the work is completed, but there is a possibility that the administrator will forget to contact the request due to a time lag, In such a case, there is a fear that a serious problem such as a mistake in responding to an urgent work requiring a quick response may occur.

Accordingly, an object of the present invention is to provide a management system and a method for reducing the complexity of the work of the manager. Furthermore, an object of the present invention is to reduce the complexity of the work of the manager in response to the emergency work, and to manage the work quickly and reliably without interrupting the work of the worker who should request the emergency work. It is to provide a system and a management method.

[0024]

A management system according to a first aspect of the present invention is a management system that manages a time zone indicating a situation of a worker and a position of the worker. A terminal capable of transmitting position information indicating the position of the worker, and capable of transmitting time zone information indicating the situation of the worker, and receiving the position information and the time zone information transmitted by the terminal. A management device that can receive and manage the location information and the time zone information; and a display device that displays map information. The received time zone information is integrated with the information and displayed on the map information.

According to a second aspect of the present invention, in the management system according to the first aspect, the time zone information of the worker includes at least work time zone information at the site and travel time zone information from the site to the next site. And the terminal can separately transmit time zone information of the work time zone and the travel time zone.

Therefore, the display means of the management device allows the position information indicating the position of the worker and the time indicating the situation to be displayed on the map information, regardless of the state of the worker, such as working or moving. Since the band information is displayed integrally, the manager can visually recognize the position information and the time zone information of the worker at a glance, and further, even if there are a plurality of workers, the administrator can view the information at once.

According to a third aspect of the present invention, there is provided a management system comprising:
3. The terminal according to claim 1, wherein the terminal is a mobile phone and a PDA (Personal Digital Assembler) connected to the mobile phone.
GPS (Global Position) having at least istants
ing System).

According to a fourth aspect of the present invention, there is provided a management system comprising:
3. The mobile phone according to claim 1 or 2, wherein the mobile phone or the PHS having the location information transmitting function and the mobile phone or the PHS
And a terminal composed of a PDA connected to the terminal.

According to a fifth aspect of the present invention, there is provided a management system comprising:
The terminal according to claim 1 or 2, wherein the terminal includes a mobile phone or a PHS with a location information transmission function and a browser function.

According to a sixth aspect of the present invention, there is provided a management system comprising:
In the first or second aspect, the terminal includes a terminal equipped with a GPS function having at least a mobile phone with a browser function.

According to a seventh aspect of the present invention, in the management system according to the first or second aspect, the terminal includes a terminal of a type having a different location information transmission path, and the receiving unit is switched according to the type of the terminal. And different types of servers that receive location information.

Therefore, even if a terminal has a different transmission path, the server receives the position information which can be switched according to the type of the terminal, so that it is not necessary to unify the terminals into one type.

[0033] In a management system according to an eighth aspect of the present invention, in the seventh aspect, the terminal includes a terminal equipped with a GPS function having at least a mobile phone, and a PHS having at least a position information transmitting function, and the receiving means. Includes a GPS location server that receives location information from a terminal equipped with the GPS function and a PHS location server that receives location information from the PHS.

Therefore, if the location information is from the mobile phone, the GPS location server receives the location information. If the location information is from the PHS, the location information is switched to the PHS location server and received.

According to a ninth aspect of the present invention, in the management system according to the first or second aspect, the terminal includes a PDA capable of transmitting time zone information, and the receiving means includes a time zone information transmitted from the PDA. And a management server that receives the information.

Therefore, time zone information can be transmitted using a compact and lightweight mobile terminal called a PDA, and time zone information is received from the PDA by the management server.

According to a tenth aspect of the present invention, a management system comprises:
10. The terminal according to claim 1, 2 or 9, wherein the terminal includes a PDA, wherein the PDA receives the location information, the time zone information, and the map information from the management device, and includes the time zone information in the location information. It can be integrated and displayed on the map information.

Therefore, the worker, like the manager,
The information displayed on the map information by integrating the time zone information with the position information can be visually recognized.

The management system according to the invention of claim 11 is:
11. The management device according to claim 1, wherein the management device includes a schedule data storage unit that stores a schedule of the worker, and the display unit selects a display portion of the position information on the map information. In response to the request, the schedule of the worker stored in the schedule data storage means is displayed.

Therefore, when the manager selects the display part of the position information on the map information, the manager can visually recognize the worker's schedule of the position information. Note that the worker may receive the schedule data stored from the management device, select the display portion of the position information on the map information, and visually recognize the schedule.

According to a twelfth aspect of the present invention, there is provided a management system comprising:
The management device according to any one of claims 1 to 11, further comprising a time-series data storage unit configured to store the map information in which the time zone information is integrated with the position information in a time-series manner, and the display unit includes: And displaying the time-series map information stored in the time-series data storage means in response to input of a signal indicating an update history.

Therefore, based on the stored time-series map information, the manager can grasp for each worker how the work in a certain period such as one day or one month has progressed. .

According to a thirteenth aspect of the present invention, a management system comprises:
13. The terminal according to claim 1, wherein the management device includes a transmission unit configured to transmit a notification of a schedule change to the worker even during the work so that the worker can recognize the change of the schedule after the work is completed. 14. Can receive the change notification transmitted by the transmitting means.

The transmission and reception as described above includes, in addition to transmission and reception by e-mail, for example, a facsimile installed in a vehicle.
Transmission and reception by function may be used.

Therefore, even if the schedule is changed due to an emergency work or the like, the worker does not need to recognize the notification of the change during the work but only has to recognize it after the work is completed, so that the worker can concentrate on the work. Further, since the change notification from the management device can be transmitted even while the operator is working, a time lag such that the administrator must transmit the change notification after the work is less likely to occur.

A management system according to a fourteenth aspect of the present invention
According to a thirteenth aspect, the change notification from the transmission unit of the management device to the terminal is performed by e-mail notification.

Therefore, the invention of claim 13 can be realized by using a means called e-mail which is continuing to spread.

According to a fifteenth aspect of the present invention, there is provided a management method for managing a working time zone of a worker at a site and a moving time zone from a site to a next site, and managing the position of the worker. Wherein the position information indicating the position of the worker and the time zone information of the working time zone or the moving time zone are integrated and displayed on the map information. Therefore, the same operation as the second aspect is obtained.

A management method according to a sixteenth aspect of the present invention is the method according to the fifteenth aspect, wherein the notification of the schedule change to the worker is performed by electronic mail. Therefore, an operation similar to that of the fourteenth aspect is obtained.

[0050]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a schematic block diagram of a management system according to an embodiment of the present invention.
FIG. 3 is a diagram for explaining a management method by the management system of FIG. 1 in a case where a worker performs a normal work on electricity, and FIG. 3 is a diagram in which a management device acquires position information of a worker from a worker terminal; FIG. 4 is a flowchart for explaining an operation up to display on the map information. FIG. 4 is a flowchart showing a process in which the management apparatus acquires time zone information indicating whether the worker is moving or working from the worker terminal and obtains the time zone information. 5 is a flowchart for explaining the operation up to the display on the screen. FIG. 5 is a diagram showing a state in which the position information indicating the position of the worker and the time zone information indicating the situation obtained on the basis of FIGS. 3 and 4 are displayed on the map information.

The configuration of the management system 4 will be described with reference to FIG. The management system 4 includes a worker terminal 5a
, An operator terminal 5b, a relay unit 7a, a relay unit 7b,
And a management device 9.

The worker terminal 5a has a PHS 11a and a PH
The worker terminal 5b includes a PDA 11b connected to the mobile phone 13a, and a PDA 11b connected to the mobile phone 13a. The PHS 11a has a location information transmission function of transmitting location information, and the mobile phone 1
The GPS function is built in either 3a or PDA 13b.

[0053] The management device 9 is connected to the relay unit 7a.
HS location server 15 and GPS connected to relay unit 7b
It includes a location server 17 and an administrator terminal 19 connected to the PHS location server 15 and the GPS location server 17.

The PHS location server 15 has a location database 25 storing the location information of the workers obtained by the PHS 11a via the relay section 7a as location data, and the GPS location server 17 has the relay section 7b. And a position database 27 that stores position information of the worker obtained by the GPS function of the mobile phone 13a obtained through the terminal as position data.

The administrator terminal 19 includes a management server 29 and a display unit 31. The management server 29 includes a database 43. The database 43 includes a map database 33 storing map data, a position database 35 storing position data of both the position database 25 and the position database 27, and whether the worker is moving or working. A time zone database 37 storing time zone data indicating the time zone of the situation, a schedule database 39 storing schedule data of the worker's work, map data, position data and time zone data are set. And a time-series database 41 stored in the form of time-series data.

With reference to FIG. 2, a description will be given of a management method in the normal work of the worker. In step SS1, FIG.
As in step S1 of No. 3, the branch / sales office fills in a reception slip for those received up to the previous day.

In step SS2, at the branch office / sales office, the administrator uses the administrator terminal 19 to confirm the vehicle operating on the day (designation if there is a shortage) and to confirm the work plan of the day (if there is a shortage). ), And data necessary for management of the worker is stored in the database 43.

In step SS3, the worker seconded from the branch / office with the vehicle in charge checks the work in charge on the day on a terminal connected to the manager terminal 19 at the branch / office via the network, and departs. To notify the administrator that it will enter the time zone during the move to the site. This contact may be made from a terminal connected to the manager terminal 19 via a network, may be made verbally to the manager, or may be made at the worker terminal 5a brought to the site. That is,
It is database 4 that it is the time zone of departure and moving
3 and the time zone information may be displayed as described later.

The worker starts to move to the site with the worker terminal 5a, and thereafter, the position information of the worker is acquired by the management device 9 and displayed on the display unit 31. This will be described with reference to FIG.

In step SST1, the position information is transmitted from the PHS 11a carried by the worker to the PHS position server 15 via the relay unit 7a, and
At T2, the position data is stored in the position database 25 as position data. This position data is updated as needed. Similarly, when the worker has the mobile phone 13a, the location information of the worker is transmitted from the mobile phone 13a to the GPS location server 17 via the relay unit 7b, and the location data is stored in the location database 27. Will be saved as This position data is also updated as needed.

The PHS location server 15 and the GPS location server 17 automatically make inquiries at regular intervals to the PHS 11a and the mobile phone 13a to obtain their locations.

In step SST3, the management server 2
Reference numeral 9 denotes the PHS location server 1 based on the telephone number of the terminal (PHS 11a, mobile phone 13a) from which the location data is to be obtained.
5 and the GPS position server 17 are switched and selected.

In step SST4, the management server 2
Reference numeral 9 designates a position data acquisition command and a terminal (PHS 11a, mobile phone 13) to acquire a position data acquisition command for the selected position server (PHS position server 15 or GPS position server 17).
Output the telephone number of a).

In step SST5, the selected location server (PHS location server 15 or GPS location server 17) outputs location data to the management server 29.

In step SST6, the management server 2
9 stores the position data in the position database 35 and causes the display unit 31 to display the position data as position information. FIG. 5 shows a vehicle number 000 in a format in which the positional information of the two workers is related to the vehicle number 0001.
2 is displayed on the map information in the form of. This map information is a display of the map data stored in the map database 33.

Returning to FIG. 2, when the worker moves (step SS4) and arrives at the site, in step SS5, the operator instructs the PDA connected to the PHS 11a to the administrator.
The database 43 is stored as time zone data in order to notify the user of the start of the work by inputting it to 11b.

Referring now to FIG. 4, a description will be given of how the management device 9 obtains the time zone during the movement and the time zone during the work, and displays it on the display unit 31.

In step SSS1, the operator sets P
Using the PDA 11b connected to the HS 11a, an input is made while distinguishing between a moving time zone and a working time zone. The time zone data only needs to be data that can distinguish between a moving time zone and a working time zone, and therefore, data on the start of work and the completion of work (same for departure) is sufficient. This is because if both are known, the time period between the start of the work and the completion of the work is the time zone during the work, and the time period between the completion of the work and the start of the work represents the time zone during the movement.

In step SSS2, time zone data for distinguishing whether the user is moving or working is transmitted to the management server 29. In step SSS3, the management server 29
The transmitted time zone data is stored in the time zone database 37 and displayed on the display unit 31. In FIG.
The worker with the vehicle number 0001 displays the time zone information represented by the letters “start” indicating that the worker is working and is working on the map information on the map information. Is displayed on the map information, the time zone information being indicated by the letters "departure" indicating that it is a time zone in which the user is departing and moving to the site.

By the way, the position information and the time zone information of the worker of the vehicle number 0001 (starting in FIG. 5), the vehicle number 00
02, the position information and the time zone information (departure in FIG. 5) of the worker are integrally displayed on the map information. this is,
This is because the manager can grasp the position of the worker from the position information on the map information, and can visually recognize at a glance the work of grasping the situation of the worker at that position. The management burden on the administrator is reduced by such a method. This is apparent when the position information is displayed on the map information and the situation of the worker is separately displayed and managed. In particular, when there are a plurality of workers, the burden increases in proportion to the number of workers, and the above-described method significantly reduces the burden on the administrator.

As described above, the input of data at the time of departure when the worker starts moving to the site with the worker terminal 5a from the branch office / sales office is carried out by the worker at the time of secondment. The description is not limited to the operation performed at the worker terminal 5a. Therefore, when the operation is not performed by the operator terminal 5a, the operation performed by the operator terminal 5a described with reference to FIG.
The operation may be performed at the terminal handled by the worker at the business office, or may be performed by the administrator at the administrator terminal 19, whereby the display of the time zone during the movement from the branch office / business office to the site becomes possible.

Returning to FIG. 2, the worker performs the work (step SS6). When the work is completed in step SS7, the worker is notified to the administrator of the PD connected to the PHS 11a.
The database 43 is stored as time zone data in order to notify the user of the completion of the work in A11b. As a result, on the map information, the position information of the worker and the time zone information indicating that the worker has completed the work and is moving to the next site are integrally displayed.

Next, the worker moves to the next site and reports to the manager in the same manner as described above, and the process proceeds to step SS8.
In, when all work is completed, P
The end of all the work is input to the PDA 11b connected to the HS 11a, and the database 43 is stored as time zone data in order to inform the user that he is returning to work. The PHS1 reports that all work has been completed and that he / she will return home.
Although it may be performed at 1a, it is preferable that the administrator, after receiving the report, use the manager terminal 19 to display on the map information the status of the reporting worker.

Then, the worker moves toward the branch office / sales office (step SS9), and after returning to the office, returns to step SS1.
At 0, a return report is made, a reception slip corresponding to the work on the day is entered, and since the daily report is automatically created, the confirmation is made, and work registration for the next day is performed. This work
As far as possible, the operation is performed by a terminal connected to the administrator terminal 19 at the branch office / business office via a network, and the operation is also performed to store data necessary for management in the database 43.

In step SS11, the administrator uses the administrator terminal 19 to confirm the return of all operating vehicles to the office, check the automatically created daily report, and if the work is a night holiday, reflect it in the daily report for the night holiday. Reflect in the monthly report for the day.

If there is an inquiry about the vehicle arrival time from the site of the next client or the like, as shown in step SS12, the administrator accesses the database 43 by using the administrator terminal 19 and displays the map information. Respond to inquiries by visually recognizing location information and time zone information.

Therefore, the administrator can grasp the position of the worker from the position information on the map information and reply to the inquiry about the arrival time of the vehicle without making an inquiry to the moving worker. In addition, the complexity of the work on the administrator side is reduced.

With the management system 4 described above, the manager can simply access the database 43 using the manager terminal 19 without receiving a telephone call each time from the worker, and can obtain the position information and the time of the worker. Since the band information can be grasped, the complexity of the management work of the administrator can be reduced.

The PDA 11b possessed by the worker is
By accessing the database 43, a display similar to the state that can be displayed on the display unit 31 of the administrator terminal 19 can be performed. As a result, it is possible to confirm whether or not the user's own information is accurately displayed and transmitted to the administrator, and communication with the administrator in the same display state can be achieved. In addition, since the worker can visually recognize his / her position information displayed on the map information, he / she can move from one site to the next by relying on the map information and the position information, thereby reducing the time loss of travel time due to getting lost. be able to.

FIG. 6 is a diagram for explaining a management method by the management system of FIG. 1 when an operator performs an emergency work on electricity.

When an emergency work request is received, the emergency work is entered in a reception slip in step STS1.

In step STS2, the manager who issues a command on the branch / office side accesses the database 43 using the manager terminal 19, and displays the worker's position information and its time zone information displayed on the map information. Then, the vehicle operation status is confirmed, and then the worker requesting a secondment to the emergency operation is specified and registered in the database 43. Here, the identification of the worker who should request a secondment includes traffic information such as the moving distance and the degree of congestion, which can be determined from the location information of each worker on the map information and the location information of the site where emergency work is required, and furthermore, This is performed in consideration of time zone information indicating whether the worker is moving or working, and future schedule information including the case where the worker is currently working.

Then, the administrator uses the e-mail to
Notify the requesting worker of the schedule change accompanying the emergency work.

Here, the reason for notifying the schedule change by e-mail is as follows. By using e-mail, even if the worker to be requested is working, the work can be concentrated on the work without interrupting the work as in the case of telephone communication. . This prevents the occurrence of work errors. Furthermore, in addition to preventing the occurrence of work errors on the part of the worker, it is possible for the administrator to send a change notification by e-mail without having to worry about whether the worker is working. Is also an advantage. That is, if it is necessary to make a telephone call after the end of the work, it is necessary to confirm that the worker has input to the database 43 of the end of the work, and to make a contact. It can be a cause of mistakes such as forgetting, and it has been possible to prevent it from developing into a big problem of promptly responding to emergency work.

In step STS3, the worker who receives the schedule change notification receives the e-mail at the worker terminal 5a, checks the contents of the emergency work and the emergency work site, and informs the administrator of the PHS 11a. In order to input and inform the connected PDA 11b that the user is going to the site to perform an emergency operation, the data is stored in the database 43 as time zone data. The stored time zone data is displayed together with the position information on the map information by the display unit 31 as in the case of the normal work.

[0086] The worker heading for emergency work is a PDA.
Since the user can see the map information indicating the position information of the worker by 11b, the route to the emergency work site can be easily understood.

The worker moves to the site of the emergency work (step STS4), and arrives at the site in step STS5. When the worker arrives at the site, the P.S.
The database 43 is stored in the database 43 as time zone data in order to notify the DA 11b of the start of emergency work.

The stored time zone data is also displayed integrally with the position information on the map information by the display unit 31 in the same manner as described above.

Next, the worker performs an emergency work (step STS6), and when the work is completed, in step STS7, the worker is notified to the administrator of the PD connected to the PHS 11a.
The database 43 is stored as time zone data in order to input and notify that the emergency work has been completed to A11b.

Also in this case, the stored time zone data is
Similarly to the above, the display unit 31 integrally displays the time zone information together with the position information on the map information.

Then, the worker accesses the database to check the next schedule, and if the schedule is not changed, goes to the site according to the original schedule, and if changed, the site according to the changed schedule. go to.

The PDA 11b of the worker terminal 5a is
It has a function of displaying a schedule not only for checking the schedule after such an emergency operation but also for checking the schedule in normal work.

As described above, the management system 4 reduces the burden of the administrator on the complexity of management work in an emergency. That is, as can be seen by comparing step STS2 in FIG. 6 with steps ST2 and ST3 in FIG. 14, the manager accesses the database 43 using the manager terminal 19 without making an inquiry to the worker by telephone. This is because a worker who should request an urgent operation can be identified.

Further, as the complexity of the work of the manager is reduced as described above, prompt response to the urgent work is performed, so that the worker to be requested can be contacted as in the related art. It is possible to prevent the response from being delayed because of the delay.

By the way, in the management system 4, a scheme is devised for displaying the schedule data stored in the schedule database 39 of the manager terminal 19 and the worker terminals 5a and 5b as schedule information.

That is, although not shown, the administrator terminal 19
Display unit 31 and PDA 11 of worker terminals 5a and 5b
b and 13b can be displayed on the map information in a form in which the position information of the worker and the time zone information are integrated, so that when a display portion displaying the position information of each worker is selected, the worker's position information is displayed. The schedule can be displayed.

With such a contrivance, the manager can easily obtain the schedule information of the worker to be considered when specifying the worker who should request the secondment of the emergency work from the state displayed on the display unit 31. be able to. Therefore, even with such a contrivance, the burden of the administrator on the complexity of management work is reduced.

On the other hand, this contrivance is easy for the operator to check the schedule.
It offers convenience. That is, it is considered that the schedule check is performed not only in the case of checking the schedule after the change accompanying the urgent work but also at least before the next site is checked, and frequently performed in the normal work. It is. In other words, the worker
In addition to being able to easily view the schedule by selecting the display part of the worker's location information in the map information in A, the next site can be checked with the map information and the route can be easily grasped. Convenience can be enjoyed in proportion.

Another advantage of the above-described device is that the time zone information on the map information can be obtained in the same manner as when the manager and the worker can see the same time zone information. That is, since both parties can easily see the same schedule, if the schedule is changed, both parties will confirm that the schedule has been correctly entered, and this will lead to schedule management errors. This is because it will be suppressed.

Further, the management system 4 is further devised. That is, the management server 29 includes the time-series database 41 and stores the time-series data of the map data in which the position data, the time zone data, and the schedule data described above are combined.

By storing such time-series data, the administrator can grasp for each worker how the work in a certain period such as one day or one month has progressed. As a result, the administrator can perform post-management of workers,
It can also be used for future management.

FIG. 7 is a diagram showing an input screen for inputting data necessary for management into the database, and FIG. 8 is a screen showing a list of tasks of the day displayed on the display section of the administrator terminal. FIG. 9 is a diagram showing a screen displaying a list of work on the day of each site terminal (vehicle) displayed on the display unit of the administrator terminal, and FIG. 10 is a diagram showing a display unit of the administrator terminal. FIG. 11 is a diagram showing a screen displaying a work list of the terminal (vehicle) number 0001 displayed in FIG. 11, and FIG. 11 is a diagram showing an input screen of a PDA possessed by the worker. FIG. 12 is a diagram for explaining the data structure of the database corresponding to the screens of FIGS. 7 to 11.

The relationship between FIG. 7 and FIG. 12 will be described.
"Emergency" of the processing category of FIG. 7, "0003" of the vehicle number,
“Den Saburo” of the worker in charge, “2000-06-
27, the reception number "06278008", the work name "immediate local", the work memo "none", and the customer number "0".
1-01234-56789-7 ", address 1" Egasaki 4-8 ", address 2 blank, customer name" Toden Hachiro ",
Customer phone number “045-777-3333”, scheduled work time “10:00”, instrument number “353”, last product number “1111111”, memo field “After work completed,
Xxxxx call the office ", the number of work" 1 ",
The work status item 1 “departure”, the work status item 2 “start”, and the work status item 3 “work end” are the reception No. of FIG. 6278008 corresponds to the data.

The relationship between FIG. 8 and FIG. 12 will be described.
The row of No. 1 in FIG. 6278008
Corresponding to the data in the row. In particular, as can be seen from the processing, unlike the other Nos. 2, 3, 4, and 5 in FIG. 8, "Urgent" is displayed instead of "Plan" which is a normal operation. This indicates the emergency work described above.

In No. 3 of FIG. 8, “departure” is displayed at the place of work status, and the vehicle number 0002
Means that the time zone information during the movement is displayed on the map information. In No. 4 of FIG. 8, “Start” is displayed at the place of work status, and at No 5, “End of work” is displayed at place of work status, and the vehicle number 0001
8 shows that No. 5 in the map information has been moved to the No. 4 site after the work No. 5 in FIG.
The information of the time zone during the operation is displayed together with the location information of the site 4.

The data of FIG. 12 corresponding to these are the display of the column of the current work status, and this number is “1”.
Means "departure" which is the name of work situation 1; if the number is "2" it means "start" which is the name of work situation 2; if the number is "3", it is work name 3 It means a certain "work end". Then, there is a record of how each worker proceeded with the work from the start time of work state 1, the start time of work state 2, and the start time of work state 3.

The relationship between FIG. 9 and FIG. 12 will be described.
FIG. 9 shows FIG. 7 separately for each vehicle.
The relationship between FIG. 8 and FIG. 12 is directly applied to the relationship between FIG. 9 and FIG.

As described above, the display screen of the schedule classified by vehicle is based on the data necessary for the screen displayed when the display part of the position information of each worker on the map information is selected. The screen to be created, which is displayed when a display portion of the position information of each worker on the map information is selected, is a part of FIG. 9. Specifically, a screen as shown in FIG. 10 is displayed. The screen size is different between the case where the screen size is displayed on the display unit 31 of the manager terminal 19 and the case where the screen size is displayed on the PDA.

The relationship between FIG. 11 and FIG. 12 will be described. The display of FIG. 627800
This corresponds to the data in the first row. Then, the worker
From the input screen of the PDA 11b connected to the HS 11a as shown in FIG.
The user inputs data on a time zone indicating the situation of the worker, such as "departure" to the destination.

In the above embodiment, as shown in FIG. 1, the PHS 11a and the PDA 11
In addition to the worker terminal 5a consisting of a mobile phone 13b, a worker terminal 5b consisting of a mobile phone 13a and a PDA 13b is shown, and the corresponding location server also shows the corresponding PHS location server 15 and GPS location server 17. This is shown to show that if the worker terminal has a different transmission path of the position information, a position server may be provided correspondingly, and the versatility as a system is thereby improved. is there.

The worker terminals include PHS 11a.
And the PDA 11b, the mobile phone 13a and the PDA 13b, but are not limited thereto. For example, it may be provided on a vehicle. However, if it is a compact and lightweight mobile terminal, you can wear it without burden even during work, even if it becomes necessary to contact the administrator from the worker during work, You can contact immediately because you are wearing it.

[0112] Furthermore, although a method of sending a schedule change due to an emergency work or the like by an e-mail has been described, as another method, if a facsimile function terminal is mounted on the vehicle, the change notification can be made. The change can be communicated without interrupting the worker's work, and the same effect as that obtained by using e-mail can be obtained. Regardless of whether you use e-mail or the FAX function, it is necessary to make arrangements so that each time the worker finishes the work, the worker must confirm that there is no notification of an urgent work request. Needless to say,

[0113] In addition, the situation in which the worker is in the time zone has been described in two types, that is, moving and working. However, the present invention is not limited to this. For example, the contents during the work may be further finely distinguished so that the time period can be distinguished for each work, or another time period such as a break time period may be included. That is, it is not always necessary to distinguish between moving and working, but it is only necessary to be able to distinguish what time zone the worker is in.

Further, in the above embodiment, the work performed by the worker has been described as the work related to electricity, but the work is not limited to this. For example, as long as other workers such as gas, water, and telephone are dispatched to the site to perform work, any work may be performed and the worker can be managed.

Further, in the above embodiment, the GPS function is mounted on either the mobile phone or the PDA. However, a separate device with a GPS function may be connected to the mobile phone or the PDA.

Further, the GPS function may not be mounted on the mobile phone. However, even if the accuracy of the position information obtained by the GPS function is not guaranteed,
It is necessary that the mobile phone has a location information transmission function.

Further, in the above-described embodiment, the PDA is connected to the mobile phone or the PHS. However, the PDA is installed in the mobile phone or the PHS without using the PDA, and the browser function is provided.
May be performed by the mobile phone or the PHS itself.

Furthermore, the present invention is not limited to the above-described embodiment, and it goes without saying that various modifications can be made within the scope of the technical idea described in the claims.

[0119]

According to the first, second, third, fourth, fifth, and sixth aspects of the present invention, the manager can clearly understand the position information and the time zone information of the worker without receiving a telephone report each time. Can be visually checked, and even if there are a plurality of workers, they can be viewed collectively, so that the complexity of management work is reduced. Also, in particular, the manager can visually recognize the time zone during the movement on the map, so even if there is an inquiry about the arrival time of the vehicle at the site, when the inquiry is made without contacting the worker who is moving. This eliminates the need for a contact work and a return reply work performed after the contact, thereby reducing the complexity of the management work.

In addition, when emergency work becomes necessary,
Even if you do not contact the moving worker, you can find the current position from the location information and also on the map information, so you can reach the emergency work site with the least impact on future schedules and get to the earliest Workers can be easily determined,
It is possible to reduce the complexity of the task of confirming the worker to be requested.

According to the seventh aspect of the present invention, even if the terminal has a different transmission path, the location information is received by the server which can be switched according to the type of the terminal, so that the terminal can be unified into one type. Therefore, a highly versatile management system can be provided.

According to the eighth and ninth aspects of the invention, a mobile phone,
Since the location information and the time zone information are transmitted using a compact and lightweight mobile terminal such as a PHS and a PDA connected to the PHS, the worker can wear the terminal without any burden even when performing the work. Can be kept. for that reason,
Even if it becomes necessary for the worker to contact the manager during the work, he / she can immediately contact him / her because he / she is wearing it. The contact may be made by telephone, by email, or by input from a PDA, depending on the degree of urgency.

According to the tenth aspect of the present invention, the worker can visually recognize the information displayed on the map information by integrating the time information with the position information, similarly to the manager, so that the worker can accurately recognize his / her own information. Can be confirmed whether it is displayed to the manager correctly and can be communicated with the manager in the same display state. In addition, since the worker can visually recognize his or her own position information displayed on the map information, he can move from one site to the next by relying on the map information and position information, thereby reducing the time loss of travel time due to hesitation. Can be.

According to the eleventh aspect of the present invention, when the manager selects the display portion of the position information on the map information, the operator can visually check the schedule of the worker of the position information, and can easily confirm the schedule. For example, even if there is an inquiry about the arrival time at a site other than the next site, the schedule can be easily confirmed and a response can be made on the spot. Also, as in claim 5, the worker also
Receiving the stored schedule data from the management device,
If you make the schedule visible by selecting the display part of the location information on the map information, you can easily check the schedule, especially when the schedule is changed due to emergency work etc. Then, both can easily confirm whether the changed schedule is correctly displayed.

According to the twelfth aspect of the present invention, based on the stored time-series map information, the administrator can determine how the work in a certain period such as one day or one month has progressed. Can be grasped for each worker, so that post-management of the worker can be performed, which can be used for future management.

According to the thirteenth aspect of the present invention, even if the schedule is changed due to an emergency work or the like, the worker only has to recognize the change notice after the work is completed without acknowledging the change notification during the work. It is possible to suppress the probability that a work error occurs. In addition, since the change notification from the management device can be transmitted even while the worker is working, a time lag that the manager has to send the change notification after the work is completed is less likely to occur. Can be prevented from being missed due to forgetting, and it can be prevented from developing into a serious problem of a mistake in responding to a task requiring a quick response such as an emergency task.

According to the fourteenth aspect of the present invention, the invention of the thirteenth aspect can be realized by using a means of e-mail which is continuing to spread, and furthermore, a compact and lightweight mobile terminal such as a mobile phone. If mail is sent and received,
The effects of the eighth and ninth aspects of the invention can also be obtained, and the operator can provide a highly convenient system.

According to the fifteenth aspect, the same effect as that of the second aspect is obtained, and according to the sixteenth aspect, the same effect as that of the fourteenth aspect is obtained.

[Brief description of the drawings]

FIG. 1 is a schematic block diagram of a management system according to an embodiment of the present invention.

FIG. 2 is a diagram for explaining a management method by the management system of FIG. 1 when a worker performs a normal work on electricity.

FIG. 3 is a flowchart for explaining an operation performed by a management apparatus until position information of an operator is acquired from an operator terminal and displayed on map information.

FIG. 4 is a flowchart illustrating an operation performed by a management apparatus until time zone information indicating whether a worker is moving or working is acquired from a worker terminal and displayed on map information.

FIG. 5 is a diagram showing a state in which position information indicating the position of the worker and time zone information indicating the situation are displayed on the map information, which are acquired by FIGS. 3 and 4.

6 is a diagram for explaining a management method by the management system of FIG. 1 when an operator performs an emergency work on electricity.

FIG. 7 is a diagram showing an input screen for inputting data necessary for management into a database.

FIG. 8 is a diagram showing a screen displaying a work list of the day displayed on the display unit of the administrator terminal.

FIG. 9 is a diagram showing a screen displaying a work list of the site terminal (vehicle) of the day displayed on the display unit of the administrator terminal.

FIG. 10 is a diagram showing a screen displaying a work list of terminal (vehicle) number 0001 displayed on the display unit of the administrator terminal.

FIG. 11 is a diagram showing an input screen of a PDA held by an operator.

FIG. 12 is a diagram for explaining a data structure of a database corresponding to the screens of FIGS. 7 to 11;

FIG. 13 is a diagram for explaining a management method in a case where a conventional worker performs a normal work on electricity.

FIG. 14 is a diagram for explaining a management method when a conventional worker performs emergency work on electricity.

[Explanation of symbols]

 4 Management System 5a, 5b Worker Terminal 9 Management Device 11a PHS 11b, 13b PDA 13a Mobile Phone 15 PHS Location Server 17 GPS Location Server 29 Management Server 31 Display 39 Schedule Database 41 Time Series Database

Continued on front page F term (reference) 5K067 AA34 AA44 BB04 DD53 EE02 EE06 EE16 FF03 FF05 FF06 FF23 HH23 JJ52 JJ56 JJ64 KK15

Claims (16)

[Claims] 1. A management system for managing a time zone indicating a situation of a worker and managing a position of the worker, wherein position information indicating a position of the worker can be transmitted. A terminal capable of transmitting time zone information indicating a situation of a worker, and a management device capable of receiving and managing the position information and the time zone information transmitted by the terminal, wherein the management device includes: Receiving means for receiving the position information and the time zone information, and display means for displaying map information, wherein the display means integrates the received time zone information with the received position information to form the map. A management system characterized by displaying on information. 2. The worker's time zone information includes at least work time zone information at the site and travel time zone information from the site to the next site, wherein the terminal is configured to execute the work time zone and the travel time. The management system according to claim 1, wherein the time zone information of the zone can be transmitted separately. 3. The management system according to claim 1, wherein the terminal includes a mobile phone and a terminal equipped with a GPS function having at least a PDA connected to the mobile phone. 4. The management system according to claim 1, wherein the terminal includes a terminal including a mobile phone with a location information transmission function or a PHS and a PDA connected to the mobile phone or the PHS. 5. The terminal according to claim 1, wherein the terminal includes a mobile phone with a location information transmission function and a mobile phone with a browser function or a PHS.
Or the management system according to 2. 6. The terminal includes a terminal equipped with a GPS function having at least a mobile phone with a browser function,
The management system according to claim 1. 7. The terminal according to claim 1, wherein the terminal includes a type of terminal having a different transmission path of the location information, and the receiving unit includes a different type of server that receives the location information by being switched according to the type of the terminal. Or the management system according to 2. 8. The terminal includes a terminal having at least a mobile phone and having a GPS function, and a PHS having at least a position information transmitting function, and the receiving means receives position information from the terminal having the GPS function. G to receive
The management system according to claim 7, further comprising a PS location server and a PHS location server that receives location information from the PHS. 9. The terminal according to claim 1, wherein said terminal is capable of transmitting time zone information.
3. The management system according to claim 1, wherein the management system includes a DA, and the receiving unit includes a management server that receives time zone information transmitted from the PDA. 4. 10. The terminal includes a PDA, wherein the PDA receives the location information, the time zone information, and the map information from the management device, and integrates the time zone information with the location information. The management system according to claim 1, wherein the management system can be displayed on the map information. 11. The management device has schedule data storage means for storing a schedule of the worker, and the display means responds to selection of a display portion of the position information on the map information. 11. The management system according to claim 1, wherein the schedule of the worker stored in the schedule data storage unit is displayed. 12. The management device has time-series data storage means for storing the map information obtained by integrating the time zone information with the position information in a time-series manner, and the display means displays an update history. The management system according to any one of claims 1 to 11, wherein the time-series map information stored in the time-series data storage unit is displayed in response to input of a signal to perform the operation. 13. The management device, further comprising: transmitting means for transmitting a notice of a change in schedule to the worker even during the work so that the worker can recognize the change after the work is completed. The management system according to any one of claims 1 to 12, wherein the management system can receive a change notification transmitted from the management system. 14. The management system according to claim 13, wherein the change notification from the transmission unit of the management device to the terminal is performed by e-mail notification. 15. A management method for managing a working time zone of a worker at a site and a moving time zone from a site to a next site, and managing a position of the worker. The management method characterized by integrating the position information indicating the time zone and the time zone information of the working time zone or the moving time zone and displaying them on the map information. 16. The management method according to claim 15, wherein notification of the schedule change to the worker is performed by e-mail.