CN109002896A - Report method and device thereof and computer readable storage medium for repairment - Google Patents
Report method and device thereof and computer readable storage medium for repairment Download PDFInfo
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- CN109002896A CN109002896A CN201810728919.0A CN201810728919A CN109002896A CN 109002896 A CN109002896 A CN 109002896A CN 201810728919 A CN201810728919 A CN 201810728919A CN 109002896 A CN109002896 A CN 109002896A
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- 238000000034 method Methods 0.000 title claims abstract description 50
- 238000003860 storage Methods 0.000 title claims abstract description 17
- 238000012423 maintenance Methods 0.000 claims abstract description 141
- 230000005540 biological transmission Effects 0.000 claims abstract description 26
- 238000012545 processing Methods 0.000 claims abstract description 23
- 230000008439 repair process Effects 0.000 claims description 22
- 238000011156 evaluation Methods 0.000 claims description 18
- 238000001514 detection method Methods 0.000 claims description 8
- 230000004913 activation Effects 0.000 claims description 7
- 238000009435 building construction Methods 0.000 abstract description 5
- 238000010586 diagram Methods 0.000 description 7
- 230000008569 process Effects 0.000 description 6
- 238000010276 construction Methods 0.000 description 3
- 230000004044 response Effects 0.000 description 3
- 238000004891 communication Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 230000009471 action Effects 0.000 description 1
- 239000011449 brick Substances 0.000 description 1
- 238000005034 decoration Methods 0.000 description 1
- 230000014759 maintenance of location Effects 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 238000004321 preservation Methods 0.000 description 1
- 238000012958 reprocessing Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/08—Construction
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Abstract
The invention discloses one kind to report method for repairment, described to report method for repairment the following steps are included: feeding back to report for repairment to the terminal for reporting request described in transmission for repairment by the third-party application and filling in the page receiving when reporting request for repairment of third-party application transmission；Filling in of receiving that the third-party application sends report for repairment fill in the page when, page generation is filled according to reporting for repairment of filling in and reports list for repairment；Described report for repairment is singly sent to the associated terminal of maintenance personal.The invention also discloses a kind of reporting apparatus and computer readable storage mediums.The present invention builds quality, Decorating Project quality, household electrical appliances, furniture to the building construction ontology of inhabitation attribute and the master of public domain convenient for user and reports for repairment, saves the duration that user reports for repairment, improves user experience；It simplifies enterprises and first unifies the step of order turns worksheet processing again, improve working efficiency.
Description
Technical field
The present invention relates to building construction ontology, indoor decorating component maintenance technique field more particularly to one kind to report for repairment
Method and device thereof and computer readable storage medium.
Background technique
After program of real estate enterprise transfers the house for attribute of living to small proprietor, need to undertake house civil engineering and decoration dress
Repair the quality guarantee maintenance responsibility of engineering.
In the prior art, user generally directly by visit real estate company guarantee foreground, dial the modes such as repair call
It is reported for repairment, user needs to spend the personal long period and can have repair call the line is busy, and staff is busy, and also needs work
It visits and checks as personnel, lead to building construction ontology, Decorating Project and public domain facilities and equipment occur to report inconvenience for repairment
The problem of.
Summary of the invention
The main purpose of the present invention is to provide one kind to report method and device thereof and computer readable storage medium for repairment, it is intended to
Solve the problems, such as building construction ontology, Decorating Project and public domain facilities and equipment reports inconvenience for repairment.
To achieve the above object, one kind provided by the invention reports method for repairment, it is described report method for repairment the following steps are included:
When reporting request for repairment of third-party application transmission is being received, is being asked by the third-party application to being reported for repairment described in transmission
The terminal feedback asked, which is reported for repairment, fills in the page；
Filling in of receiving that the third-party application sends report for repairment fill in the page when, page is filled according to reporting for repairment of filling in
Face generates and reports list for repairment；
Described report for repairment is singly sent to the associated terminal of maintenance personal.
Preferably, described reported for repairment by the third-party application to the terminal feedback for reporting request described in transmission for repairment fills in the page
The step of after, further includes:
Detection based on it is described report for repairment fill in the page triggering maintenance personal's selection operation when, page is filled according to described report for repairment
Face determines the house location information for reporting object and user's selection for repairment；
Determine the house location information and it is described report the corresponding each maintenance personal of object for repairment, and show each described
Maintenance personal selects for the user.
Preferably, described to report the step of being singly sent to maintenance personal's associated terminal for repairment by described and include:
According to it is described report for repairment it is single generate task work order, and report single determination for repairment according to described and report position for repairment；
Maintenance personal is determined according to the position of reporting for repairment, and it is associated that the task work order is sent to the maintenance personal
Terminal.
Preferably, after described the step of reporting single generation task work order for repairment according to, further include；
Report single maintenance personal whether selected containing user described in detection for repairment；
In the maintenance personal for reporting for repairment and selecting in list containing user, by the task work order be sent to it is selected described in
Maintenance personal is to associated terminal；
It is described report Dan Zhongwei for repairment and contain the maintenance personal that user selectes when, execute the position of reporting for repairment according to and determine
The step of maintenance personal.
Preferably, it is described by it is described report the step of being singly sent to maintenance personal's associated terminal for repairment after, further includes:
It obtains the job information of the maintenance personal, and reports the single and described job information generation for repairment according to described and report place for repairment
Manage the page；
By it is described report the processing page for repairment and fed back to by the third-party application report the terminal of request described in transmission for repairment；
When receiving based on the reminder request for reporting processing page triggering for repairment, to the corresponding terminal of the maintenance personal
Send reminder prompt information.
Preferably, it is described by it is described report for repairment processing the page feed back to transmission described in report the terminal of request for repairment the step of after,
Further include:
When reporting completion information for repairment of processing page triggering is reported for repairment based on described receiving, and reports the processing page for repairment according to described
Output reports evaluation link for repairment so that the user evaluates；
Based on it is described report for repairment evaluation link receive report evaluation information for repairment；
It reports evaluation information for repairment by described and is associated with the job information of the maintenance personal.
It is preferably, described to report method for repairment, further includes:
Receive reprocess request when, report single corresponding task work order described in activation for repairment, and by the task work of activation
Singly it is sent to the terminal, wherein the maintenance personal completes to repair according to the task work order.
It is preferably, described to be reported for repairment according to after request reports single step for repairment, further includes:
It reports single determine for repairment according to described and reports object for repairment, and report the type of object described in determining for repairment；
Whether the type for reporting object described in judgement for repairment is guarantee type；
It is described report object for repairment and be in guarantee when, execute and described described report for repairment be singly sent to the associated terminal of maintenance personal
The step of；
When the type for reporting object for repairment is not guarantee type, output is reported object for repairment and is not believed in the prompt of warranty coverage
Breath.
To achieve the above object, the present invention also provides a kind of reporting apparatus, the reporting apparatus includes memory, processor
Be stored in the memory and what can be run on the processor reports program for repairment, it is described when reporting program for repairment and being executed by processor
Realize the step of reporting method for repairment as described above.
To achieve the above object, the present invention also provides a kind of computer readable storage medium, the computer-readable storages
Media storage reports program for repairment, described to report the step of guarantee method as described above is realized when program is executed by processor for repairment.
It is provided by the invention to report method and device thereof and computer readable storage medium for repairment, receiving third-party application hair
Send when reporting request for repairment, report for repairment to the terminal feedback that request is reported in transmission for repairment by third-party application and fill in the page, and receiving
What what third-party application was sent filled in reports for repairment when filling in the page, fills in page generation according to reporting for repairment of filling in and reports list for repairment, will report
It repairs and is singly sent to the associated terminal of maintenance personal；Because the single pass-through third-party application that reports for repairment that user need to only will fill in is sent to dress
It sets, enables a device to according to reporting for repairment single be user configuration maintenance personal, convenient for user to civil engineering, fitting-out work, household electrical appliances and family
Reporting for repairment for tool, saves the duration that user reports for repairment, improves user experience, be directly linked to simultaneously as reporting room for repairment with position
Guarantee engineer simplifies the cumbersome process that internal unity order turns single again, integrally improves working efficiency, realize the visitor of O2O
Family demand is gone directly demand response person.
Detailed description of the invention
Fig. 1 be the present embodiments relate to reporting apparatus hardware structural diagram；
Fig. 2 is the flow diagram that the present invention reports method first embodiment for repairment；
Fig. 3 is the refinement flow diagram of step S30 in Fig. 2；
Fig. 4 is the flow diagram that the present invention reports method second embodiment for repairment；
Fig. 5 is the flow diagram that the present invention reports method 3rd embodiment for repairment；
Fig. 6 is the flow diagram that the present invention reports method fourth embodiment for repairment.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
The primary solutions of the embodiment of the present invention are: receiving when reporting request for repairment of third-party application transmission, passing through
The third-party application feeds back to report for repairment to the terminal for reporting request described in transmission for repairment fills in the page；Receiving the third-party application
Send fill in report for repairment when filling in the page, page generation is filled according to reporting for repairment of filling in and reports list for repairment；The single-shot that reports for repairment is sent
To the associated terminal of maintenance personal.
In the prior art, user generally directly by visit real estate company guarantee foreground, dial the modes such as repair call
It is reported for repairment, user needs to spend the personal long period and can have repair call the line is busy, and staff is busy, and also needs work
It visits and checks as personnel, lead to building construction ontology, Decorating Project and public domain facilities and equipment occur to report inconvenience for repairment
The problem of.
The present invention provides a solution: because the single pass-through third-party application that reports for repairment that user need to only will fill in is sent to dress
It sets, enables a device to according to reporting for repairment single be user configuration maintenance personal, convenient for user to civil engineering, fitting-out work, household electrical appliances and family
Reporting for repairment for tool, saves the duration that user reports for repairment, improves user experience.
As shown in Figure 1, Fig. 1 is the structural schematic diagram for the hardware running environment that the embodiment of the present invention is related to.
For the embodiment of the present invention what is involved is reporting apparatus, reporting apparatus includes processor 1001, such as CPU, storage
Device 1002, communication bus 1003, wherein communication bus 1003 is logical for realizing the connection of processor 1001 and memory 1002
Letter.
Memory 1002 can be high speed RAM memory, be also possible to stable memory (non-
), such as magnetic disk storage volatilememory.As shown in Figure 1, as in a kind of memory 1002 of computer storage medium
It may include reporting program for repairment；And processor 1001 can be used for calling the program of reporting for repairment stored in memory 1002, and execute with
Lower operation:
When reporting request for repairment of third-party application transmission is being received, is being asked by the third-party application to being reported for repairment described in transmission
The terminal feedback asked, which is reported for repairment, fills in the page；
Filling in of receiving that the third-party application sends report for repairment fill in the page when, page is filled according to reporting for repairment of filling in
Face generates and reports list for repairment；
Described report for repairment is singly sent to the associated terminal of maintenance personal.
Further, processor 1001 can be used for calling the program of reporting for repairment stored in memory 1002, and execute following
Operation:
Detection based on it is described report for repairment fill in the page triggering maintenance personal's selection operation when, page is filled according to described report for repairment
Face determines the house location information for reporting object and user's selection for repairment；
Determine the house location information and it is described report the corresponding each maintenance personal of object for repairment, and show each described
Maintenance personal selects for the user.
Further, processor 1001 can be used for calling the program of reporting for repairment stored in memory 1002, and execute following
Operation:
According to it is described report for repairment it is single generate task work order, and report single determination for repairment according to described and report position for repairment；
Maintenance personal is determined according to the position of reporting for repairment, and it is associated that the task work order is sent to the maintenance personal
Terminal.
Further, processor 1001 can be used for calling the program of reporting for repairment stored in memory 1002, and execute following
Operation:
Report single maintenance personal whether selected containing user described in detection for repairment；
In the maintenance personal for reporting for repairment and selecting in list containing user, by the task work order be sent to it is selected described in
Maintenance personal is to associated terminal；
It is described report Dan Zhongwei for repairment and contain the maintenance personal that user selectes when, execute the position of reporting for repairment according to and determine
The step of maintenance personal.
Further, processor 1001 can be used for calling the program of reporting for repairment stored in memory 1002, and execute following
Operation:
It obtains the job information of the maintenance personal, and reports the single and described job information generation for repairment according to described and report place for repairment
Manage the page；
By it is described report the processing page for repairment and fed back to by the third-party application report the terminal of request described in transmission for repairment；
When receiving based on the reminder request for reporting processing page triggering for repairment, to the corresponding terminal of the maintenance personal
Send reminder prompt information.
Further, processor 1001 can be used for calling the program of reporting for repairment stored in memory 1002, and execute following
Operation:
When reporting completion information for repairment of processing page triggering is reported for repairment based on described receiving, and reports the processing page for repairment according to described
Output reports evaluation link for repairment so that the user evaluates；
Based on it is described report for repairment evaluation link receive report evaluation information for repairment；
It reports evaluation information for repairment by described and is associated with the job information of the maintenance personal.
Further, processor 1001 can be used for calling the program of reporting for repairment stored in memory 1002, and execute following
Operation:
Receive reprocess request when, report single corresponding task work order described in activation for repairment, and by the task work of activation
Singly it is sent to the terminal, wherein the maintenance personal completes to repair according to the task work order.
Further, processor 1001 can be used for calling the program of reporting for repairment stored in memory 1002, and execute following
Operation:
It reports single determine for repairment according to described and reports object for repairment, and report the type of object described in determining for repairment；
Whether the type for reporting object described in judgement for repairment is guarantee type；
It is described report object for repairment and be in guarantee when, execute and described described report for repairment be singly sent to the associated terminal of maintenance personal
The step of；
When the type for reporting object for repairment is not guarantee type, output is reported object for repairment and is not believed in the prompt of warranty coverage
Breath.
The present embodiment is receiving when reporting request for repairment of third-party application transmission, is being answered by third party according to above scheme
Fed back with the terminal for reporting request for repairment to transmission and report for repairment and fill in the page, and receive third-party application transmission fill in report for repairment and fill out
When writing the page, page generation is filled according to reporting for repairment of filling in and reports list for repairment, will report for repairment and singly be sent to the associated terminal of maintenance personal；
Because the single pass-through third-party application that reports for repairment that user need to only will fill in is sent to device, enable a device to according to reporting for repairment single be user
Maintenance personal is configured, civil engineering, fitting-out work, household electrical appliances and furniture are reported for repairment convenient for user, the duration that user reports for repairment is saved, mentions
High user experience simplifies internal unity order again simultaneously as reporting room for repairment and position is directly linked to guarantee engineer
Turn single cumbersome process, integrally improve working efficiency, realizes the through demand response person of the customer demand of O2O.
Based on above-mentioned hardware architecture, propose that the present invention reports the embodiment of method for repairment.
Referring to Fig. 2, Fig. 2 is the first embodiment that the present invention reports method for repairment, it is described report method for repairment the following steps are included:
Step S10, receiving third-party application transmission when reporting request for repairment, by the third-party application to send institute
It states and reports the terminal feedback of request for repairment and report for repairment and fill in the page；
In the present invention, method is reported for repairment applied to civil engineering quality, Decorating Project, furniture, building fixture in family etc.
It reports for repairment, it is to be understood that report object for repairment and be defined in real estate warranty coverage, for example, metope ground ceiling, wall brick floor tile platform
Basin, cabinet sanitary ware, floor, door and window etc., and real estate warranty coverage can be with are as follows: built by building or fitted up total packet or material subpackage
Construction personnel's construction and install.User can be carried out by the third-party application registered through user's real name to reporting apparatus
It reporting for repairment, reporting apparatus can be considered background server, the preferred wechat public platform of third-party application (user without downloading APP, it only need to be
In wechat search for wechat public platform, reduce user and report duration for repairment), wechat public platform have to pass through user cell-phone number and
ID card No. registration, the incidence relation of registration is according to real estate transaction contract, and user establishes with house property is reported for repairment after registration
One-to-one binding relationship if user has more set house properties, while can also establish one-to-many binding relationship, i.e., user is needing to report
It when repairing, can only be reported for repairment under the house property of registration, it is not possible to select other non-registered house properties, be sent out by terminal to reporting apparatus
It delivers newspaper and repairs request, at this point, reporting apparatus reports for repairment to terminal feedback singly fills in the page.
Step S20, filling in of receiving that the third-party application sends report for repairment fill in the page when, according to the report filled in
Repair fill in the page generation report list for repairment；
Reporting apparatus receive report request for repairment when, the terminal that can report request for repairment to transmissions, which is fed back, to be reported for repairment and fills in the page, with
It fills in the page for user and fills in guarantee statement according to reporting for repairment, report for repairment and fill in the page and be equipped with the virtual key for completing to fill in, Yong Hu
When clicking the virtual key, at this point, reporting apparatus, which receives to fill in, completes information, the page is filled in as report using reporting for repairment of will fill in
Repair list.
Described report for repairment is singly sent to the associated terminal of maintenance personal by step S30；
List is being reported for repairment when reporting apparatus acquisition, can will be reported for repairment and is singly sent to the corresponding terminal of maintenance personal, specifically, please join
Include: according to Fig. 3, i.e. step S30
Step S31, according to it is described report for repairment it is single generate task work order, and report single determination for repairment according to described and report position for repairment；
Step S32 determines maintenance personal according to the position of reporting for repairment, and the task work order is sent to the maintenance people
The associated terminal of member；
After list is reported in reporting apparatus acquisition for repairment, reporting apparatus generates and reports single corresponding task work order for repairment, specifically, report
Repair device obtain report for repairment in list report object for repairment and report for repairment problem (problem of reporting for repairment can be user upload guarantee object event
Hinder image), to generate task work order according to reporting object for repairment, reporting problem for repairment, task work order is equipped with number, in order to report dress for repairment
It sets and task work order is associated.In addition, reporting for repairment in list also containing reporting position for repairment and reporting position and component for repairment, report what position referred to for repairment
It is the specific location in user house, reports position for repairment and refer to function section in house, reports component for repairment and refer to specific physical components in house,
Namely position is reported for repairment containing this in task work order, reporting apparatus can report position for repairment according to single obtain is reported for repairment, or according to task work
Single obtain reports position for repairment.
Reporting apparatus determine report position for repairment after, reporting apparatus according to report for repairment position with report for repairment position component determine it is corresponding
Building guarantees to keep in good repair team and undertakes the construction of responsible party, and each building of each building has corresponding guarantee engineer, reporting apparatus
After determining corresponding guarantee engineer, task work order is sent to the associated terminal of guarantee engineer, guarantee engineer is connecing
After receiving the task work order, according to the contractor maintenance personal for reporting object for repairment and determining corresponding type in task work order, into one
Step, the maintenance personal of the type may have multiple, and guarantee engineer can be according to the actual conditions of each maintenance personal, by this
Task work order is configured to suitable maintenance personal, and actual conditions can be whether idle, maintenance personal the current distance of maintenance personal
With report the distance etc. at a distance from position for repairment, guarantee engineer, can be by the choosing of the maintenance personal after selecting corresponding maintenance personal
Fixed operation and task work order are sent to reporting apparatus, and reporting apparatus can obtain the user's letter for sending the terminal association of selected operation
Breath, so that it is determined that whether guarantee engineer has permission selected maintenance personal, if so, the task work order is dispatched into choosing by reporting apparatus
The associated terminal of fixed maintenance personal, so that maintenance personal is user's on-site maintenance according to task work order.
After task work order is dispatched into corresponding maintenance personal by reporting apparatus, reporting apparatus is generated according to task work order and is reported
The processing page is repaired, the processing page information that contains maintenance personal is reported for repairment and maintenance personal receives the time of task work order, report
Repair device generation report for repairment processing the page after, by this report for repairment processing the page by third-party application feed back to send report request for repairment
Terminal, namely be sent to the terminal of user-association allows users to determine current maintenance progress according to reporting the processing page for repairment,
In addition, reporting the processing page for repairment is equipped with reminders virtual keys such as " urging ", user is when clicking the virtual key, reporting apparatus
Reminder prompt information can be sent to the associated terminal of maintenance personal.Further, reporting apparatus is distributing task to maintenance personal
It, can be according to the time of the on-site maintenance for reporting position estimation maintenance personal for repairment of the current location and user of maintenance personal after work order
Point, time point when user's reminder, reporting apparatus sent reminder prompt information to maintenance personal earlier than evaluation time point, if
It is that user is later than evaluation time point reminder time point, and reporting apparatus is while sending reminder prompt information to maintenance personal, also
It can show the information such as the telephone number of the maintenance personal, carry out reminder so that user contacts maintenance personal.
For maintenance personal after completing maintenance, user can press the virtual key that maintenance is completed reporting the processing page for repairment, at this point,
Reporting apparatus can push to user and report evaluation link for repairment, and so that user evaluates this repair, reporting apparatus can be incited somebody to action
The evaluation information is associated with the job information of maintenance personal, and evaluation information is also associated with preservation with the work number of maintenance personal, with
For the comprehensive examination and evaluation to maintenance personal profession, service.
In addition, can be reported for repairment in history if user is dissatisfied to the maintenance result after maintenance and search this time maintenance pair in record
That answers reports list for repairment and reports single corresponding task work order for repairment, and can reprocess request to reporting apparatus transmission based on the task work order,
Reporting apparatus activates task work order when receiving this and reprocessing request, and the task work order of activation is sent to former maintenance personal
Corresponding terminal, or maintenance personal is reconfigured, so that maintenance personal carries out on-site maintenance again.
In technical solution provided in this embodiment, when reporting request for repairment of third-party application transmission is being received, by the
Tripartite applies the terminal feedback for reporting request for repairment to transmissions to report for repairment and fills in the page, and in filling in of receiving that third-party application sends
It reports for repairment when filling in the page, page generation is filled according to reporting for repairment of filling in and reports list for repairment, will report for repairment and singly be sent to maintenance personal's association
Terminal；Because the single pass-through third-party application that reports for repairment that user need to only will fill in is sent to device, enables a device to basis and report for repairment
Single is user configuration maintenance personal, reports for repairment convenient for user to civil engineering, fitting-out work, household electrical appliances and furniture, saves user and report for repairment
Duration, improve user experience, simultaneously as reporting room for repairment and position is directly linked to guarantee engineer, simplify internal system
One order turns single cumbersome process again, integrally improves working efficiency, realizes the through demand response person of the customer demand of O2O.
Referring to Fig. 4, Fig. 4 is the second embodiment that the present invention reports method for repairment, is based on first embodiment, the step S10 it
Afterwards, further includes:
Step S40, detection based on it is described report for repairment fill in the page triggering maintenance personal's selection operation when, according to the report
The house location information for filling in page acquisition user's selection is repaired to report object for repairment；
Step S50, determine the house location information and it is described report the corresponding each maintenance personal of object for repairment, and show
Each maintenance personal selects for the user；
In the present embodiment, user can voluntarily select corresponding maintenance personal, specifically, user, which obtains to report for repairment, fills in page
When face, which is associated with the house property information of user's registration in real time, position i.e. house property position is reported for repairment, for covering house property more
It is selected by users, reports position and component (reporting object for repairment) for repairment as option must be filled out, user fills in the option and reports position for repairment
It is described with component and failure problems, reports for repairment and fill in the page equipped with the failure photo upload for reporting component and position for repairment, failure photo
Optionally, report for repairment and fill in the page also containing the selection of maintenance personal, user after having filled in and reporting position for repairment, can to maintenance personal into
Row selection, reporting apparatus detect user select maintenance personal when, from report for repairment fill in the page acquisition report for repairment position (house location letter
Breath), thus according to determine it is corresponding with position is reported for repairment it is each report personnel for repairment, so that user selects, further, report dress for repairment
It sets and fills in the object that reports for repairment that user in the page fills in and pushed in each report for repairment in personnel according to reporting for repairment, for example, reporting object for repairment
For floor scuffing, then reporting apparatus determines that responsible party is floor producer in each report for repairment in personnel, and house location is the division of labor
Determining guarantee engineer, and determining each maintenance personal is shown, so that user selects, so that user is not necessarily to
Search maintenance personal corresponding with object is reported for repairment.It should be noted that step S40 and step S50 are in step S10 and step S20
Between.
In technical solution provided in this embodiment, reporting apparatus detect based on report for repairment fill in the page triggering maintenance
When personnel selection operates, house location information and object is reported for repairment according to reporting for repairment to fill in the page and obtain, so that it is determined that with house position
Confidence ceases each maintenance personal corresponding with object is reported for repairment and allows a user to select and meet the requirements so that user selects
Maintenance personal repair, improve user experience.
Referring to Fig. 5, Fig. 5 is the 3rd embodiment that the present invention reports method for repairment, is based on first or second embodiments, the step
It is reported for repairment according in S31 after singly generating task work order, further includes:
Step S60 reports single maintenance personal whether selected containing user described in detection for repairment；
The task work order is sent to choosing in the maintenance personal for reporting for repairment and selecting in list containing user by step S70
The fixed maintenance personal is to associated terminal；
Step S80, it is described report Dan Zhongwei for repairment and contain the maintenance personal that user selectes when, execute and described reported for repairment according to
Position determines the step of maintenance personal；
In the present embodiment, for reporting apparatus whether after generating task work order, can detect to report for repairment in list has user to select
Maintenance personal, if report the maintenance personal for having user to select in list for repairment, task work order can be sent directly to the dimension by reporting apparatus
Repair the associated terminal of personnel；If so, when user selectes maintenance personal not in reporting list for repairment, terminal is then reported for repairment according to reporting single obtain for repairment
Task work order is also sent to and reports the corresponding administrator in position for repairment by position, so that administrator selectes maintenance personal, so that
Task work order is sent to the associated terminal of maintenance personal that administrator selectes by reporting apparatus, and certainly, reporting apparatus can be direct
It determines and reports the corresponding maintenance personal in position for repairment, and position is reported for repairment according to the working condition of maintenance personal (idle or work), distance
The distance and work post set are selected, and task work order is sent to the associated terminal of selected maintenance personal, further,
Reporting apparatus is after being sent to administrator for task work order, if (preset duration can be any conjunction to administrator not in preset duration
Suitable numerical value, such as 10min) repair personnel it is selected when, reporting apparatus voluntarily repairs the selected of personnel.
In technical solution provided in this embodiment, reporting apparatus is used after generating task work order according to single determine is reported for repairment
The whether selected maintenance personal in family, if so, task work order is sent directly to the associated terminal of selected maintenance personal, if it is not,
Then voluntarily select maintenance personal so that user report for repairment request it is smooth, improve user experience.
Referring to Fig. 6, Fig. 6 is the fourth embodiment that the present invention reports method for repairment, based on first to 3rd embodiment, the step
After S20, further includes:
Step S90 reports single determine for repairment and reports object for repairment according to described, and reports the type of object described in determining for repairment；
Step S100, whether the type for reporting object described in judgement for repairment is guarantee type；
Step S110, it is described report for repairment object for guarantee type when, execute it is described by it is described report for repairment is singly sent to maintenance people
The step of member's associated terminal；
Step S120, when the type for reporting object for repairment is not guarantee type, output reports object for repairment not in warranty coverage
It is interior；
After list is reported in reporting apparatus acquisition for repairment, reporting apparatus can determine in reporting list for repairment reports object for repairment, so that it is determined that report
The type of object is repaired, to judge whether the type belongs to reporting apparatus setting guarantee type, if so, thening follow the steps S30- step
S90, if it is not, then reporting object for repairment not in the prompt information of warranty coverage to client (terminal of user-association) transmission.In addition,
When reporting object for repairment not in warranty coverage, reporting apparatus can push default terminal, and default terminal can be associated with for reporting apparatus
Maintenance by contractor personnel or maintaining unit.For example, guarantee type is building fixture, such as cabinet, floor, it is if reporting object for repairment
One of which in above-mentioned guarantee object, reporting apparatus can arrange corresponding maintenance personal to carry out on-site maintenance, if it is not, reporting for repairment
Device can also push default terminal while sending prompt information to client, and certainly, reporting apparatus is pushing default terminal
When, it can be confirmed whether that needing to push such maintenance personal carries out on-site maintenance, if user needs, sends out to default terminal to user
It delivers newspaper and repairs list.
In technical solution provided in this embodiment, reporting apparatus is reported for repairment after list is reported in acquisition for repairment according to single determination is reported for repairment
Object, and whether the type for judging to report object for repairment is guarantee type, if so, reporting apparatus is then equipped with maintenance personal to user, if
No, reporting apparatus, which will then report for repairment, singly to be pushed to external maintenance personal and saves use so that reporting for repairment for user is smooth
The time is reported at family for repairment, improves user experience.
The present invention also provides a kind of reporting apparatus, the reporting apparatus includes memory, processor and is stored in described deposit
Reservoir and what can be run on the processor report program for repairment, described report for repairment realizes embodiment as above when program is executed by processor
It is described the step of reporting method for repairment.
The present invention also provides a kind of computer readable storage medium, the computer-readable recording medium storage reports journey for repairment
Sequence, it is described to report the step of guarantee method described in embodiment as above is realized when program is executed by processor for repairment.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that the process, method, article or the device that include a series of elements not only include those elements, and
And further include other elements that are not explicitly listed, or further include for this process, method, article or device institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including being somebody's turn to do
There is also other identical elements in the process, method of element, article or device.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in one as described above
In storage medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that terminal device (it can be mobile phone,
Computer, server, air conditioner or network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. one kind reports method for repairment, which is characterized in that it is described report method for repairment the following steps are included:
When reporting request for repairment of third-party application transmission is being received, by the third-party application to reporting request described in transmission for repairment
Terminal feedback, which is reported for repairment, fills in the page；
Filling in of receiving that the third-party application sends report for repairment fill in the page when, it is raw that the page is filled according to reporting for repairment of filling in
At reporting list for repairment；
Described report for repairment is singly sent to the associated terminal of maintenance personal.
2. reporting method for repairment as described in claim 1, which is characterized in that it is described by the third-party application to sending the report
Repair request terminal feedback report the step of filling in the page for repairment after, further includes:
Detection based on it is described report the maintenance personal's selection operation for filling in page triggering for repairment when, report that fill in the page true for repairment according to described
Surely the house location information of object and user's selection is reported for repairment；
Determine the house location information and it is described report the corresponding each maintenance personal of object for repairment, and show each maintenance
Personnel select for the user.
3. reporting method for repairment as described in claim 1, which is characterized in that described that described report for repairment is singly sent to maintenance personal's association
Terminal the step of include:
According to it is described report for repairment it is single generate task work order, and report single determination for repairment according to described and report position for repairment；
Maintenance personal is determined according to the position of reporting for repairment, and the task work order is sent to the maintenance personal associated end
End.
4. reporting method for repairment as claimed in claim 3, which is characterized in that described to report single step for generating task work order for repairment according to
After rapid, further include；
Report single maintenance personal whether selected containing user described in detection for repairment；
In the maintenance personal for reporting for repairment and selecting in list containing user, the task work order is sent to the selected maintenance
Personnel are to associated terminal；
It is described report Dan Zhongwei for repairment and contain the maintenance personal that user selectes when, execute the position of reporting for repairment according to and determine maintenance
The step of personnel.
5. reporting method for repairment as described in claim 1, which is characterized in that described that described report for repairment is singly sent to maintenance personal's association
Terminal the step of after, further includes:
It obtains the job information of the maintenance personal, and reports the single and described job information generation for repairment according to described and report processing page for repairment
Face；
By it is described report the processing page for repairment and fed back to by the third-party application report the terminal of request described in transmission for repairment；
When receiving based on the reminder request for reporting processing page triggering for repairment, sent to the corresponding terminal of the maintenance personal
Reminder prompt information.
6. reporting method for repairment as claimed in claim 5, which is characterized in that described that the processing page that reports for repairment is fed back to transmission institute
After the step of stating the terminal for reporting request for repairment, further includes:
When reporting completion information for repairment of processing page triggering is reported for repairment based on described receiving, and reports processing page output for repairment according to described
Evaluation link is reported for repairment so that the user evaluates；
Based on it is described report for repairment evaluation link receive report evaluation information for repairment；
It reports evaluation information for repairment by described and is associated with the job information of the maintenance personal.
7. as claimed in any one of claims 1 to 6 report method for repairment, which is characterized in that described to report method for repairment, further includes:
Receive reprocess request when, report single corresponding task work order described in activation for repairment, and the task work order of activation is sent out
It send to the terminal, wherein the maintenance personal completes to repair according to the task work order.
8. as claimed in any one of claims 1 to 6 report method for repairment, which is characterized in that described to report request report for repairment according to
After repairing single step, further includes:
It reports single determine for repairment according to described and reports object for repairment, and report the type of object described in determining for repairment；
Whether the type for reporting object described in judgement for repairment is guarantee type；
It is described report object for repairment and be in guarantee when, execute and described described report for repairment be singly sent to the step of the associated terminal of maintenance personal
Suddenly；
When the type for reporting object for repairment is not guarantee type, output reports object for repairment not in the prompt information of warranty coverage.
9. a kind of reporting apparatus, which is characterized in that the reporting apparatus includes memory, processor and is stored in the memory
And what can be run on the processor reports program for repairment, described report for repairment realizes such as claim 1-8 when program is executed by processor
Described in any item the step of reporting method for repairment.
10. a kind of computer readable storage medium, which is characterized in that the computer-readable recording medium storage reports program for repairment,
It is described to report the step of guarantee methods as described in any item such as claim 1-8 are realized when program is executed by processor for repairment.
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| CN201810728919.0A CN109002896A (en) | 2018-07-04 | 2018-07-04 | Report method and device thereof and computer readable storage medium for repairment |
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| CN201810728919.0A CN109002896A (en) | 2018-07-04 | 2018-07-04 | Report method and device thereof and computer readable storage medium for repairment |
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Application publication date: 20181214 |