CN104091245A - Maintenance service system - Google Patents

Maintenance service system Download PDF

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Publication number
CN104091245A
CN104091245A CN201410363875.8A CN201410363875A CN104091245A CN 104091245 A CN104091245 A CN 104091245A CN 201410363875 A CN201410363875 A CN 201410363875A CN 104091245 A CN104091245 A CN 104091245A
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CN
China
Prior art keywords
maintenance
repairment
communication force
information
side department
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Pending
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CN201410363875.8A
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Chinese (zh)
Inventor
范军
唐东杰
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SHANGHAI JITOA DIGITAL TECHNOLOGY Co Ltd
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SHANGHAI JITOA DIGITAL TECHNOLOGY Co Ltd
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Priority to CN201410363875.8A priority Critical patent/CN104091245A/en
Publication of CN104091245A publication Critical patent/CN104091245A/en
Pending legal-status Critical Current

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Abstract

The invention provides a maintenance service system. A user requests maintenance according to identification codes arranged on user equipment by a maintenance service provider, and maintenance personnel of the maintenance service provider maintain and manage the equipment through the identification codes. The maintenance service system is characterized by comprising a maintenance requesting side moving device, a center management device and a maintenance side moving device, wherein the maintenance requesting side moving device is held by the user and used for requesting maintenance for the equipment, the center management device is in communication connection with the maintenance requesting side moving device and arranged on a maintenance center of the maintenance server provider, and the maintenance side moving device is in communication connection with the center management device, held by the maintenance personnel, and used for maintaining and managing the equipment to be maintained. According to the maintenance service system, the user can request maintenance rapidly and accurately, and the whole maintenance service process achieves electronization.

Description

Maintenance service system
Technical field
The present invention relates to a kind of maintenance service system that can allow user report for repairment quickly and accurately and realize the omnidistance electronization of maintenance service.
Background technology
At present, in order to improve service quality, service provider is when providing equipment to user, and the fault that also can occur in the process of the equipment of use user provides maintenance service.
Common scheme is, when user's equipment breaks down, by user, the equipment breaking down to be reported for repairment to the maintenance center of service provider.At present, main two kinds are reported for repairment mode and are: phone reports for repairment or report for repairment login service business's website.No matter which kind of reports mode for repairment, user provides the repairing information such as concrete user's name, station address, unit type, failure condition reporting Shi Douxu for repairment, and convenient service business sends corresponding maintenance personal, to user place, this is reported for repairment to equipment for concrete repairing information and keeps in repair.Yet, due to user layman, when reporting for repairment, often cannot provide exactly the unit type that need report equipment for repairment, thereby cause repairing information inaccurate, like this, maintenance personal locates to find that arrival user the equipment that reports for repairment is not the equipment of actual needs maintenance, wastes time and energy.
In addition, user, provide after repairing information, service provider sends to maintenance personal by the repairing information receiving, and allows maintenance personal go to user to locate to keep in repair.After maintenance personal completes maintenance, need to produce for concrete repair message the maintenance list of papery, and allow user's confirmation of signing on the maintenance list of this papery, by maintenance personal, the maintenance of papery is singly taken back to maintenance center, finally by the managerial personnel of maintenance center, corresponding each maintenance personal institute is carried out to carry out respectively typing management etc. again with the maintenance list of understanding.Because maintenance personal cannot send in time maintenance list back to maintenance center after completing each maintenance, and maintenance personal has no time to manage all papery maintenance lists, thereby the situations such as single loss easily occur to keep in repair.Secondly, the managerial personnel of maintenance center need to singly carry out typing to large batch of papery maintenance, very easily occur mistake in Input Process, and all papery maintenances are single also to be needed to manage, and has increased managerial personnel's work load.In addition, the signature confirmation of user on maintenance is single cannot be saved in system.
Summary of the invention
The present invention carries out in order to address the above problem, and object is to provide a kind of maintenance service system that can allow user report for repairment quickly and accurately and realize the omnidistance electronization of maintenance service.
The invention provides a kind of maintenance service system, allow user report for repairment according to the identification code being equipped with on user's equipment by maintenance service business, and allow maintenance service business's maintenance personal, by identification code, equipment is carried out to maintenance management, there is such feature, comprise: report side shifting device for repairment, by user, held, for equipment is reported for repairment, centre management device, communicates and is connected with reporting side shifting device for repairment, is arranged on maintenance service business's maintenance center, and maintenance side shifting device, communicate and be connected with centre management device, by maintenance personal, held, for the equipment being reported for repairment is carried out to maintenance management, wherein, reporting side shifting device for repairment comprises: report side picture storage part for repairment, store and report picture for repairment, this reports picture for repairment and comprises: be aligned after identification code for showing the identification code display box of this identification code, button is obtained in scanning, the equipment serial number display box of the equipment serial number comprising for Identification display code, for allowing user input the failure message input frame of the failure message that at least comprises failure code, and transmission button, report side scanning acquisition unit for repairment, for identification code is scanned, and obtain the equipment serial number comprising in identification code, report side input display part for repairment, show and report picture for repairment, allow user press when identification code display box is aimed to identification code to make after button is obtained in scanning and report the equipment serial number that side scanning acquisition unit gets for repairment and be displayed in equipment serial number display box, and allow user's input fault information, and report side Department of Communication Force for repairment, once sending button is pressed, equipment serial number and failure message are sent to centre management device, centre management device comprises: information storage part, at least equipment serial number and the corresponding unit type of equipment serial number, user's name, station address, various maintenance items, match respectively and represent to report maintenance personal for repairment and arrive the various response time threshold values that user place takes time and represent and report various repair time of the threshold value that maintenance personal completes Maintenance Demand Time for repairment and carry out corresponding stored from accepting from accepting with various maintenance items, central side Department of Communication Force, reports for receiving equipment serial number and the failure message that side Department of Communication Force sends for repairment, retrieval acquisition unit, the equipment serial number based on receiving, retrieves information storage part, and obtain the user's name that matches with the equipment serial number receiving and station address and the response time threshold value that matches with failure code and repair time threshold value, handling time acquisition unit, for obtaining current time as handling time, keep in repair single generating unit, at least based on equipment serial number, failure message, unit type, user's name, station address, handling time, response time threshold value and threshold value generation repair time, be used for informing that maintenance personal keeps in repair the maintenance list of content, and central side control part, when the single generation of maintenance, control center side Department of Communication Force send represent to report for repairment accepted accept information and handling time to reporting side Department of Communication Force for repairment, and control center's side Department of Communication Force will keep in repair single transmit to keeping in repair side shifting device, maintenance side shifting device comprises: maintenance side Department of Communication Force, the maintenance list sending for receiving center side Department of Communication Force, maintenance side picture storage part, store maintenance management picture, this maintenance management picture comprises: thereby in order to allow the selected maintenance of maintenance personal singly start the user's name in a plurality of maintenance lists to receiving, failure code, response time threshold value, the startup selection area that station address and handling time show, by maintenance personal, aimed at the beginning selection area of identification code for allowing the selected maintenance being activated of maintenance personal singly start maintenance, for allowing maintenance personal input the result input area of maintenance resultant content, and for allowing user input the evaluation input area of evaluation information, maintenance side is inputted display part, shows maintenance management picture, allows maintenance personal's selected one of them maintenance in a plurality of maintenances are single singly start, select the maintenance being activated and singly starts maintenance and input maintenance resultant content, and allow user input evaluation information, maintenance side control part, when startup selection area completes selected startup, control maintenance side Department of Communication Force and send and represent that maintenance personal prepares to go to maintenance list log-on message that user locates to central side Department of Communication Force, and control maintenance side input display part and show the chosen maintenance list starting, maintenance side scanning acquisition unit, scans the identification code that starts to be aligned in selection area, and obtains corresponding equipment serial number, and comparison judging part, the equipment serial number that maintenance side scanning acquisition unit is got compares with the equipment serial number in maintenance list, and judge whether identical, when being judged as when identical, the maintenance log-on message that maintenance side control part control maintenance side Department of Communication Force transmission expression maintenance personal starts maintenance of equipment is to central side Department of Communication Force, start selection area and complete selected beginning, when result input area completes input, maintenance side control part is controlled maintenance side Department of Communication Force and is sent maintenance resultant content to central side Department of Communication Force, when evaluation input area completes input, maintenance side control part is controlled maintenance side Department of Communication Force and is sent evaluation information to central side Department of Communication Force.
In maintenance service system provided by the invention, can also there is such feature: wherein, reporting picture for repairment also comprises: for allowing user input the associated person information input frame of the associated person information that at least comprises name of contact person and telephone number, user is by reporting side input display part inputting contact information for repairment, report side Department of Communication Force for repairment associated person information is sent to central side Department of Communication Force, during maintenance is single, also comprise associated person information.
In maintenance service system provided by the invention, can also there is such feature: wherein, reporting picture for repairment also comprises: for show accept information accept territory, information display area, when reporting side Department of Communication Force for repairment, receive while accepting information and handling time, accept territory, information display area to accepting information and handling time shows.
In maintenance service system provided by the invention, can also there is such feature: wherein, maintenance side shifting device also comprises and stores for pointing out maintenance single paid-in feedback information storage part of receiving feedback information, when maintenance side Department of Communication Force receives maintenance list, maintenance side control part control maintenance side Department of Communication Force sends receives feedback information to central side Department of Communication Force.
In maintenance service system provided by the invention, can also there is such feature: wherein, maintenance side shifting device also comprises for locating the residing geographic position of maintenance personal and getting the location acquisition unit of positional information, maintenance side Department of Communication Force is sent to central side Department of Communication Force by positional information, centre management device also comprises: the position judgment portion that station address and positional information are judged, and for sending the central side warning portion of the positional fault information that represents positional information mistake, position judgment portion is used for judging that whether station address is identical with positional information, when being judged as when not identical, side warning portion of central side control part control center sends positional fault information.
In maintenance service system provided by the invention, can also there is such feature: wherein, maintenance side shifting device also comprises for sending the maintenance side warning portion of the device Errors information of indication equipment mistake, when judging part is relatively judged as while not existing, maintenance side control part is controlled maintenance side warning portion and is sent device Errors information.
In maintenance service system provided by the invention, can also there is such feature: wherein, maintenance side shifting device also comprises response time acquisition unit and the response time is compared judging part, response time acquisition unit represents to report maintenance personal for repairment and arrive the response time value that user place takes time from accepting for obtaining, response time compares judging part and compares to response time value with the response time threshold value that failure code matches, and judge whether response time value is greater than response time threshold value, when response time value is not more than the response time during threshold value, maintenance side control part is controlled the transmission of maintenance side Department of Communication Force and is represented that the response time is worth qualified information of satisfactory response time to central side Department of Communication Force, when response time value is greater than the response time during threshold value, maintenance side control part is controlled the transmission of maintenance side Department of Communication Force and is represented that the response time is worth defective information of undesirable response time to central side Department of Communication Force.
In maintenance service system provided by the invention, can also there is such feature: wherein, maintenance side shifting device also comprise repair time acquisition unit and repair time judging part relatively, repair time, acquisition unit represented to report from accepting value repair time that maintenance personal completes Maintenance Demand Time for repairment for obtaining, repair time relatively judging part to value and comparing with threshold value repair time that failure code matches repair time, and judge repair time, whether value was greater than threshold value repair time, when repair time value be not more than repair time during threshold value, maintenance side control part is controlled maintenance side Department of Communication Force and is sent and represent to be worth repair time satisfactory repair time qualified information to central side Department of Communication Force, when repair time value be greater than repair time during threshold value, maintenance side control part is controlled maintenance side Department of Communication Force and is sent and represent to be worth repair time undesirable repair time defective information to central side Department of Communication Force.
In maintenance service system provided by the invention, can also there is such feature: wherein, information storage part comprises repair message storage unit, and this repair message storage unit is carried out corresponding stored for maintenance resultant content that central side Department of Communication Force is received and evaluation information and equipment serial number.
In maintenance service system provided by the invention, can also there is such feature: wherein, using the maintenance resultant content of repair message cell stores and evaluation information as maintenance history information, reporting picture for repairment also comprises and reports side maintenance history viewing area for repairment, this reports side maintenance history viewing area for repairment and comprises: for what show maintenance history information, report side history display frame for repairment, and report side history for repairment and obtain button, once reporting side history for repairment obtains button and presses, report side Department of Communication Force for repairment equipment serial number is sent to central side Department of Communication Force, the equipment serial number of retrieval acquisition unit based on receiving retrieved repair message storage unit, and obtain the whole maintenance history information corresponding with equipment serial number, central side Department of Communication Force is sent to maintenance history information to report side Department of Communication Force for repairment, report side input display part for repairment and show maintenance history information in reporting side history display frame for repairment, maintenance management picture also comprises maintenance side maintenance history viewing area, this maintenance side maintenance history viewing area comprises: for showing the maintenance side history display frame of maintenance history information, and maintenance side history is obtained button, once maintenance side history is obtained button and is pressed, maintenance side Department of Communication Force is sent to central side Department of Communication Force by equipment serial number, the equipment serial number of retrieval acquisition unit based on receiving retrieved repair message storage unit, and obtain the whole maintenance history information corresponding with equipment serial number, central side Department of Communication Force is sent to maintenance side Department of Communication Force by maintenance history information, maintenance side input display part shows maintenance history information in maintenance side history display frame.
The effect of invention
According to maintenance service system involved in the present invention, because user press scanning obtain after button, by reporting side scanning acquisition unit for repairment, treat the identification code being equipped with on maintenance of equipment and scan and can obtain equipment serial number, by reporting side input display part input fault information in failure message input frame for repairment, press transmission button and equipment serial number and failure message can be sent to central side Department of Communication Force, in addition, central side Department of Communication Force generates maintenance single transmit to maintenance side Department of Communication Force by the single generating unit of maintenance, maintenance personal arrives user place and is completing after maintenance, by maintenance side input display part input maintenance resultant content, by maintenance side Department of Communication Force, send in time central side Department of Communication Force to put on record this maintenance resultant content, allow user by keeping in repair side input display part input evaluation information, by maintenance side Department of Communication Force, send in time central side Department of Communication Force to preserve this evaluation information, so, maintenance service system of the present invention has been realized and has been made user quick, report for repairment exactly, and realized the omnidistance electronization of whole maintenance service.
Accompanying drawing explanation
Fig. 1 is the explanation schematic diagram of maintenance service system in embodiments of the invention one;
Fig. 2 is the structured flowchart of maintenance service system in embodiments of the invention one;
Fig. 3 reports picture view for repairment in embodiments of the invention one;
Fig. 4 is the schematic diagram when reporting picture disply for repairment in embodiments of the invention one and accepting information;
Fig. 5 is the schematic diagram while reporting picture disply maintenance history for repairment in embodiments of the invention one;
Fig. 6 is maintenance management picture view in embodiments of the invention one;
Fig. 7 is the enlarged diagram of maintenance management picture in embodiments of the invention one;
Fig. 8 is enlarged diagram during maintenance management picture disply maintenance history information in embodiments of the invention one;
Fig. 9 is the action flow chart of maintenance service system in embodiments of the invention one;
Figure 10 reports the action flow chart that side shifting device obtains maintenance history information for repairment in embodiments of the invention one;
Figure 11 keeps in repair the action flow chart that side shifting device obtains maintenance history information in embodiments of the invention one;
Figure 12 is the structured flowchart of maintenance service system in embodiments of the invention two; And
Figure 13 is the action flow chart of maintenance service system in embodiments of the invention two.
Embodiment
For technological means, creation characteristic that the present invention is realized, reach object and effect is easy to understand, following examples are specifically addressed maintenance service system of the present invention by reference to the accompanying drawings.
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Fig. 1 is the explanation schematic diagram of maintenance service system in embodiments of the invention one.
As shown in Figure 1, in the present embodiment one, maintenance service system 100 is applied to, in maintenance service field, maintain between service provider and user, is convenient to user and maintenance service business user's equipment 200 is carried out to maintenance management.When equipment 200 breaks down, user reports for repairment according to 210 pairs of equipment 200 of the identification code being equipped with on user's equipment 200 by maintenance service business, maintenance service business receives after user's repairing information, allows its maintenance personal carry out maintenance management by 210 pairs of equipment of this identification code 200.Equipment 200 in maintenance service system of the present invention can in life, use various breaking down time need to report machine or the equipment that is carried out maintenance management by maintenance service business for repairment, identification code 210 is for maintenance service business is to the sign that is used for identifying this equipment being equipped with on every equipment 200 of each user, convenient for maintaining service provider manages every equipment 200 of user,, each equipment 200 is equipped with unique identification code 210, the identification code that this identification code 210 can scan for bar code, security code etc.Equipment 200 in the present embodiment one is printer, and identification code 210 is bar code.
Maintenance service system 100 comprises: that by user, is held reports side shifting device 10 for repairment, is arranged on maintenance service business's the centre management device 20 of maintenance center and the maintenance side shifting device 30 of being held by maintenance service business's maintenance personal, wherein, report side shifting device 10 for repairment and communicated and be connected with centre management device 20 by mobile network 40, maintenance side shifting device 30 is communicated and is connected with centre management device 20 by mobile network 50.In whole maintenance service process, first by user, by reporting 10 realizations of side shifting device for repairment, equipment 200 is reported for repairment,, user's repairing information is sent to centre management device 20, by centre management device 20, repairing information is sent on maintenance side shifting device 30 again, like this, maintenance personal can carry out maintenance management to the equipment 200 being reported for repairment according to the repairing information receiving.In the present embodiment one, report for repairment side shifting device 10 for by user, held with oneself at least can realize the functions such as scanning recognition, input, transmitting-receiving communication report side mobile phone, the maintenance side mobile phone that at least can realize the functions such as scanning recognition, input, transmitting-receiving communication of maintenance side shifting device 30 for being held with oneself by maintenance personal for repairment.
Fig. 2 is the structured flowchart of maintenance service system in embodiments of the invention one.
As shown in Figure 2, in maintenance service system 100, report side shifting device 10 for repairment and comprise: that reports side picture storage part 11 for repairment, reports side scanning acquisition unit 12 for repairment, reports side input display part 13 for repairment, reports side Department of Communication Force 14 for repairment and control above-mentioned each operation reports side control part 15 for repairment.
Report for repairment in side picture storage part 11, store as shown in Figure 3 allow user reports operation for repairment report picture 111 for repairment.
Fig. 3 reports picture view for repairment in embodiments of the invention one.
As shown in Figure 3, report picture 111 for repairment and reported for repairment side input display part 13 and be presented on the screen that reports side mobile phone for repairment that user holds, this reports picture 111 for repairment and comprises: report side identification code display box 111a for repairment, scanning is obtained button 111b, equipment serial number display box 111c, failure message input frame 111d, name of contact person input frame 111e, telephone number input frame 111f, sends button 111g, cancels button 111h, accepts territory, information display area 111m, reported side maintenance history viewing area 111n for repairment.
Reporting side identification code display box 111a for repairment shows identification code 210 for the identification code 210 on aligning equipment 200 is rear.
The equipment serial number that equipment serial number display box 111c comprises for Identification display code 210.
Once scanning is obtained button 111b and is pressed, report 12 pairs of identification codes that are aligned 210 of side scanning acquisition unit for repairment and scan, and then obtain the equipment serial number comprising in identification code 210.
The failure message of equipment 200 is input by a user in failure message display box 111d, the fault content that the failure message in the present embodiment one comprises failure code and matches with failure code.
The concrete contact person's that this reports for repairment name or address are input by a user in name of contact person input frame 111e.
The concrete contact person's that this reports for repairment telephone number is input by a user in contact phone input frame 111f.
Fig. 4 is the schematic diagram when reporting picture disply for repairment in embodiments of the invention one and accepting information.
As shown in Figure 4, accept territory, information display area 111m for show represent that reporting for repairment of user accepted accept information and corresponding handling time T s, comprise: for to accepting information and handling time T swhat show accepts information display frame 111m-1.
Fig. 5 is the schematic diagram while reporting picture disply maintenance history for repairment in embodiments of the invention one.
As shown in Figure 5, report side maintenance history viewing area 111n for repairment for showing maintenance history information, the maintenance history information that allows user check to match with equipment 200.Reporting side maintenance history viewing area 111n for repairment comprises: for showing reporting side history display frame 111n-1 for repairment and reporting side history for repairment and obtain button 111n-2 of maintenance history information.
Report side input display part 13 for repairment and report picture 111 for repairment for showing, like this, by reporting side input display part 13 for repairment, can allow user press when identification code display box 111a is aimed to identification code 210 to make after button 111b is obtained in scanning and report the equipment serial number that side scanning acquisition unit 12 gets for repairment and be presented in equipment serial number display box 111c, and allow user's input fault information, contact person and telephone number.
Report side Department of Communication Force 14 for repairment and communicate and be connected with centre management device 20, and then carry out information interaction with centre management device 20.
Once sending button 111e is pressed, report side Department of Communication Force 14 for repairment equipment serial number and failure message are sent to centre management device 20, before reporting 14 transmissions of side Department of Communication Force for repairment, if need to cancelling, user reports operation for repairment, by pressing, cancel button 111f, can cancel current all information of reporting for repairment in picture 111, and then cancel and report operation for repairment.
Once report side history for repairment, obtain button 111n2 and be pressed, report side Department of Communication Force 14 for repairment equipment serial number is sent to centre management device 20.
Maintenance side control part 15 comprises for controlling the computer program of above-mentioned each operation.
Again as shown in Figure 2, centre management device 20 comprises: information storage part 21, central side Department of Communication Force 22, the central side control part 26 of retrieving acquisition unit 23, handling time acquisition unit 24, keeping in repair single generating unit 25 and control above-mentioned each operation.
Information storage part 21 is at least equipment serial number and the unit type corresponding with equipment serial number, user's name, station address, various maintenance items, match respectively and represent to report maintenance personal for repairment and arrive the various response time threshold value V that user place takes time from accepting with various maintenance items xfrom accepting, report various repair time of the threshold value V that maintenance personal completes Maintenance Demand Time with representing for repairment fcarry out corresponding stored.In addition, information storage part 21 comprises repair message storage unit 211, and this repair message storage unit 211 is carried out corresponding stored by equipment serial number, maintenance resultant content and evaluation information.In the present embodiment one through maintenance resultant content and evaluation information as maintenance history information.
Central side Department of Communication Force 22 communicates and is connected with reporting side Department of Communication Force 14 for repairment, makes central side Department of Communication Force 22 and reports for repairment and between side Department of Communication Force 14, carry out information interaction.Therefore, central side Department of Communication Force 22 can receive and report equipment serial number and the failure message that side Department of Communication Force 14 sends for repairment.
The equipment serial number that retrieval acquisition unit 23 receives according to central side Department of Communication Force 22 is retrieved information storage part 21, and then get user's name and the station address matching with the equipment serial number receiving, and get with the failure message receiving in the response time threshold value V that matches of failure code xwith threshold value V repair time f.
In addition, the equipment serial number that retrieval acquisition unit 23 also receives according to central side Department of Communication Force 22 is retrieved repair message storage unit 211, and gets the whole maintenance history information that match with the equipment serial number receiving.
Handling time acquisition unit 24 is usingd as handling time T for obtaining current time s.
Keep in repair single generating unit 25 at least based on equipment serial number, failure message, unit type, user's name, station address, handling time T s, response time threshold value V xand repair time threshold value V fgenerate maintenance single, this maintenance is singly used to the device-dependent maintenance content of informing that maintenance personal and user report for repairment.
Central side control part 26 comprises for controlling the computer program of above-mentioned each operation.
When the single generation of maintenance, by central side control part 26 control center's side Department of Communication Forces 22 send represent to report for repairment accepted accept information and handling time to reporting side Department of Communication Force 14 for repairment, allow user learn to report for repairment and accepted, meanwhile, central side control part 26 control center's side Department of Communication Forces 22 will keep in repair single transmit to maintenance side shifting device 30.
Again as shown in Figure 2, in maintenance service system 100, maintenance side shifting device 30 comprises: the maintenance side control part 37 that keep in repair side Department of Communication Force 31, keep in repair side picture storage part 32, keep in repair side input display part 33, maintenance side scans acquisition unit 34, compares judging part 35, keeps in repair side warning portion 36 and control above-mentioned each operation.
Maintenance side Department of Communication Force 31 is communicated and is connected by mobile network with central side Department of Communication Force, and then the maintenance list that sends of receiving center side Department of Communication Force 22.
The maintenance personal that allows that maintenance side picture storage part 32 stores as shown in Figure 4 carries out the maintenance management picture 321 of maintenance management operation.
Fig. 6 is maintenance management picture view in embodiments of the invention one.
As shown in Figure 6, maintenance management picture 321 is presented on the screen of the maintenance side mobile phone that maintenance personal holds by maintenance sides input display parts 33.
Fig. 7 is the enlarged diagram of maintenance management picture in embodiments of the invention one.
As shown in Figure 7, maintenance management picture 321 comprises: start selection area 3211, beginning selection area 3212, result input area 3213, evaluate input area 3214 and maintenance side maintenance history viewing area 3215.
Start a plurality of user's name, failure code, station address, handling time T that keep in repair in list that 3211 pairs of maintenance side Department of Communication Forces 31 of selection area receive s, and response time threshold value V xshow, allow maintenance personal according to handling time T swith response time threshold value V xselect a maintenance and singly start, as shown in Figure 7, start selection area 3211 and comprise four maintenance lists such as " AAA company limited " " Shanghai BBA Electronic Science and Technology Co., Ltd. ", maintenance personal is according to shown handling time T swith response time threshold value V xthe maintenance of selected first " AAA company limited " singly starts.Once single chosen startup of maintenance, shows: maintenance personal prepares to go to user's " AAA company limited " place, address.Starting selection area 3211 comprises: a plurality of user's name, failure code, station address, handling time T for showing that each maintenance is single s, and response time threshold value V xpart maintenance content display box 3211a, keep in repair the corresponding a plurality of maintenances single startup button 3211b of content display box 3211a with part and for thereby a plurality of maintenances are singly moved up and down to the scroll bar 3211c that carries out roll display at limited startup selection area 3211 respectively.Therefore, by starting selection area 3211, allow maintenance personal know intuitively, at a glance the repairing information of each company.
Start selection area 3212 for allowing the selected maintenance being activated of maintenance personal singly start maintenance, if the single chosen maintenance that starts of maintenance shows: maintenance personal has arrived user place, and starts to keep in repair to reporting equipment for repairment.Starting selection area 3212 comprises: the complete maintenance content display box 3212a that the maintenance content of the chosen maintenance list starting is intactly shown, for being aligned the maintenance side identification code display box 3212b of this identification code 210 of the rear demonstration of identification code 210 and starting maintenance button 3212c.Once start maintenance button 3212c, be pressed, the camera not showing in the figure being equipped with on the maintenance side mobile phone that maintenance personal holds is activated, and the identification code 210 that camera is aimed at is displayed in maintenance side identification code display box 3212b.
In the present embodiment one, consider that user not necessarily can evaluate maintenance personal's maintenance service immediately, result input area 3213 and evaluation input area 3214 are separated, like this, guaranteed that maintenance personal can be sent to central side Department of Communication Force by maintenance resultant content in time and file after completing maintenance service, can not be delayed because user cannot evaluate in time.
Result input area 3213 is for allowing maintenance personal input maintenance resultant content, and this resultant content comprises: the consumptive material in maintenance process, renewal part, current number of paper, maintenance result etc.Result input area 3213 comprises: for inputting result input frame 3213a and definite button 3213b of maintenance resultant content.
Evaluate input area 3214 for allowing user input evaluation information, this evaluation information comprises and shows that user is to the satisfaction of the satisfaction of maintenance personal's maintenance job information and user's signature confirmation whether.Evaluating input area 3214 comprises: for inputting the satisfaction input frame 3214a of the information of whether being satisfied with, confirmation input frame 3214b and the confirmation button 3214c confirming for allowing user sign.
Fig. 8 is enlarged diagram during maintenance management picture disply maintenance history information in embodiments of the invention one.
As shown in Figure 8, maintenance side maintenance history viewing area 3215 is for showing maintenance history information, the maintenance history information that allows maintenance personal check to match with equipment 200.Maintenance side maintenance history viewing area 3215 comprises: for showing the maintenance side history display frame 3215a of maintenance history information and keeping in repair side history and obtain button 3215b.Once report side history for repairment, obtain button 3125b and be pressed, maintenance side Department of Communication Force 31 is sent to central side Department of Communication Force 22 by equipment serial number.
Maintenance side input display part 33 is for showing maintenance management picture 321, by maintenance side input display part 33, from a plurality of maintenance lists, selected one of them maintenance singly starts maintenance personal, the selected maintenance being activated singly starts maintenance and resultant content is keeped in repair in input, and, allow user by keeping in repair side input display part 33 input evaluation informations.
Once start maintenance button 3212c, be pressed, 34 pairs of identification codes that are aligned 210 of maintenance side scanning acquisition unit scan, and then obtain the equipment serial number in identification code 210.
Relatively judging part 35 compares for the equipment serial number that maintenance side scanning acquisition unit 34 is got and the equipment serial number that maintenance side Department of Communication Force 31 receives, and judges that whether two equipment serial number are identical.
Maintenance side warning portion 36 is for sending the device Errors information of indication equipment 200 mistakes.
Maintenance side control part 37 comprises for controlling the computer program of above-mentioned each operation.
When startup selection area 3211 completes selected startup, maintenance side control part 37 is controlled maintenance side Department of Communication Forces 31 and is sent and represent that maintenance personals prepare to go to maintenance list log-on message that user locates to central side Department of Communication Force 22, and controls maintenance side input display part 33 the chosen maintenance starting is singly presented in complete maintenance content display box 3212a.
When judging part 35 is relatively judged as the equipment serial number that maintenance side scanning acquisition unit 34 gets and keeps in repair equipment serial number that side Department of Communication Force 31 receives when identical,, start selection area 3212 and complete selected beginning maintenance side control part 37 is controlled maintenance side Department of Communication Forces 31 and is sent and represent that maintenance log-on message that maintenance personals start the equipment that maintenance reported for repairment is to central side Department of Communication Force 22; When relatively judging part 35 is judged as this two equipment serial number differences, maintenance side control part 37 is controlled maintenance side warning portion 36 and is sent device Errors information, ejects the information indicating frame that shows this device Errors information in maintenance management picture as shown in Figure 6.
When result input area 3213 completes input maintenance resultant content, maintenance side control part 37 is controlled maintenance side Department of Communication Force 31 and is sent maintenance resultant content to central side Department of Communication Force 22, when evaluation input area 3214 completes input evaluation information, maintenance side control part 37 is controlled maintenance side Department of Communication Forces 31 transmission evaluation informations to central side Department of Communication Force 22.
When central side Department of Communication Force 22 receives maintenance resultant content and evaluation information, central side control part 26 is controlled 211 pairs of maintenance resultant contents of repair message storage unit and evaluation information and equipment serial number and is carried out corresponding stored.In addition, using the equipment serial number of storage in repair message storage unit 211, maintenance resultant content and evaluation information as maintenance history information.
Fig. 9 is the action flow chart of maintenance service system in embodiments of the invention one.
As shown in Figure 9, the flow process of moving of the maintenance service system 100 in the present embodiment one comprises the following steps:
Step S1-1, allows user by the identification code 210 of reporting for repairment on side identification code display box 111a aligning equipment 200, and allow user press scanning obtain button 111b, then enter step S1-2.
Step S1-2, reports 12 pairs of identification codes that are aligned 210 of side scanning acquisition unit for repairment and scans, and obtain the equipment serial number in identification code 210, then enters step S1-3.
Step S1-3, allows user's input fault information, and allows user press to send button 111g, then enter step S1-4.
Step S1-4, reports side Department of Communication Force 14 for repairment equipment serial number and failure message is sent to central side Department of Communication Force 22, then enters step S1-5.
Step S1-5, the equipment serial number that retrieval acquisition unit 23 receives according to central side Department of Communication Force 22 is retrieved information storage part 21, and then get the user's name that matches with the equipment serial number receiving and for address, and get with failure message in the response time threshold value V that matches of the failure code that comprises xwith threshold value V repair time f, then enter step S1-6.
Step S1-6, handling time acquisition unit 24 gets current time as handling time T s, then enter step S1-7.
Step S1-7, keeps in repair single generating unit 25 based on equipment serial number, failure message, unit type, user's name, station address, handling time T s, response time threshold value V xand repair time threshold value V fgenerate maintenance single, then enter step S1-8.
Step S1-8, central side Department of Communication Force 22 send represent to report for repairment accepted accept information and handling time to reporting side Department of Communication Force 14 for repairment, meanwhile, side Department of Communication Force 22 will keep in repair single transmit to keeping in repair side shifting device 30, then enter step S1-9.
Step S1-9, maintenance side input display part 33 shows a plurality of maintenances lists that a plurality of maintenance side Department of Communication Forces 31 receive in starting selection area 3211, and allows maintenance personal according to handling time T swith response time threshold value V xselect a maintenance and singly start, then enter step S1-10.
Step S1-10, maintenance side Department of Communication Force 31 sends and represents that maintenance personals prepare to go to maintenance list log-on message that user locates to central side Department of Communication Force 22, simultaneously, maintenance side input display part 33 is singly presented at the chosen maintenance starting in complete maintenance content display box 3212a, then enters step S1-11.
Step S1-11, allows maintenance personal will keep in repair side identification code display box 3212b to the identification code 210 on equipment 210, and allows maintenance personal press startup maintenance button 3212c, then enters step S1-12.
Step S1-12,34 pairs of identification codes that are aligned 210 of maintenance side scanning acquisition unit scan, and obtain the equipment serial number in identification code 210, then enter step S1-13.
Step S1-13, the equipment serial number that the equipment serial number that relatively 35 pairs of maintenance side scanning acquisition units 34 of judging part get and maintenance side Department of Communication Force 31 receive compares, and judge that whether two equipment serial number are identical, when being judged as two equipment serial number when identical, enter step S1-14, when being judged as two equipment serial number differences, enter step S1-20.
Step S1-14, the maintenance log-on message that maintenance side Department of Communication Force 31 transmission expression maintenance personals start to keep in repair the equipment 210 reporting for repairment, to central side Department of Communication Force 22, then enters step S1-15.
Step S1-15, allows maintenance personal in the right 3213a of result input frame, input maintenance resultant content by keeping in repair side input display part 33, then enters step S1-16.
Step S1-16, maintenance side Department of Communication Force 31 sends to central side Department of Communication Force 22 by maintenance resultant content, then enters step S1-17.
Step S1-17, allows user by keeping in repair side input display part 33 input evaluation informations,, in satisfaction input frame 3214a, input whether be satisfied with information, and the confirmation of signing in confirmation input frame 3214b, then enter step S1-18.
Step S1-18, maintenance side Department of Communication Force 31 sends to central side Department of Communication Force 22 by evaluation information, then enters step S1-19.
Step S1-19,211 pairs of maintenance resultant contents of repair message storage unit and evaluation information and equipment serial number are carried out corresponding stored, then enter done state.
Step S1-20, maintenance side warning portion 36 sends device Errors information, then enters done state.
Figure 10 reports the action flow chart that side shifting device obtains maintenance history information for repairment in embodiments of the invention one.
As shown in figure 10, in the present embodiment one, user checks that by reporting side shifting device 10 for repairment the maintenance history packets of information of equipment 200 contains following steps:
Step S2-1, allows user by the identification code 210 of reporting for repairment on side identification code display box 111a aligning equipment 200, and allow user press scanning obtain button 111b, then enter step S2-2.
Step S2-2, reporting 12 pairs of identification codes that are aligned 210 of side scanning acquisition unit for repairment scans, and obtain the equipment serial number in identification code 210, the equipment serial number getting is reported for repairment side input display part 13 and is presented at equipment serial number display box 111c, then enters step S2-3.
Step S2-3, allows user press to report side history for repairment and obtains button 111n2, then enters step S2-4.
Step S2-4, reports side Department of Communication Force 14 for repairment equipment serial number is sent to central side Department of Communication Force 22, then enters step S2-5.
Step S2-5, the equipment serial number that retrieval acquisition unit 23 receives based on central side Department of Communication Force 22 is retrieved repair message storage unit 211, and gets the whole maintenance history information that match with the equipment serial number receiving, and then enters step S2-6.
Step S2-6, the maintenance history information that central side Department of Communication Force 22 gets retrieval acquisition unit 23 is sent to reports side Department of Communication Force 14 for repairment, then enters step S2-7.
Step S2-7, report for repairment side input display part 13 show eject report side maintenance history viewing area 111n for repairment, and report maintenance history information that side Department of Communication Force 14 receives for repairment and be displayed on and report for repairment in side history display frame 111n1, then enter done state.
Figure 11 keeps in repair the action flow chart that side shifting device obtains maintenance history information in embodiments of the invention one.
As shown in figure 11, in the present embodiment one, maintenance personal checks that by maintenance side shifting device 30 the maintenance history packets of information of equipment 200 contains following steps:
Step S3-1, allows maintenance personal by the identification code 210 on maintenance side identification code display box 3212b aligning equipment 200, and allows maintenance personal press to report side history for repairment and obtain button 3215b, then enters step S3-2.
Step S3-2,34 pairs of identification codes that are aligned 210 of maintenance side scanning acquisition unit scan, and obtain the equipment serial number in identification code 210, then enter step S3-3.
Step S3-3, maintenance side Department of Communication Force 31 is sent to central side Department of Communication Force 22 by equipment serial number, then enters step S3-4.
Step S3-4, the equipment serial number that retrieval acquisition unit 23 receives based on central side Department of Communication Force 22 is retrieved repair message storage unit 211, and gets the whole maintenance history information that match with the equipment serial number receiving, and then enters step S3-5.
Step S3-5, the maintenance history information that central side Department of Communication Force 22 gets retrieval acquisition unit 23 is sent to maintenance side Department of Communication Force 31, then enters step S3-6.
Step S3-6, maintenance side input display part 33 shows the maintenance side history display region 3215 of ejecting, and the maintenance history information that maintenance side Department of Communication Force 31 receives is displayed in maintenance side history display frame 3215a, then enters done state.
The effect of embodiment mono-and effect:
The maintenance service system related according to the present embodiment one, because user press scanning obtain after button, by reporting side scanning acquisition unit for repairment, treat the identification code being equipped with on maintenance of equipment and scan and can obtain equipment serial number, by reporting side input display part input fault information in failure message input frame for repairment, press transmission button and equipment serial number and failure message can be sent to central side Department of Communication Force, in addition, central side Department of Communication Force generates maintenance single transmit to maintenance side Department of Communication Force by the single generating unit of maintenance, maintenance personal arrives user place and is completing after maintenance, by maintenance side input display part input maintenance resultant content, by maintenance side Department of Communication Force, send in time central side Department of Communication Force to put on record this maintenance resultant content, allow user by keeping in repair side input display part input evaluation information, by maintenance side Department of Communication Force, send in time central side Department of Communication Force to preserve this evaluation information, so, the maintenance service system of the present embodiment one has been realized and has been made user quick, report for repairment exactly, and realized the omnidistance electronization of whole maintenance service.
In addition, the maintenance service system related according to the present embodiment one, because user reports side history for repairment and obtains after button pressing, report side Department of Communication Force for repairment the equipment serial number that gets of scanning acquisition unit is sent to central side Department of Communication Force, retrieval acquisition unit retrieves and obtains the maintenance history information matching to repair message storage unit based on equipment serial number, through central side Department of Communication Force, be sent to and report side Department of Communication Force for repairment, and then be displayed on and report for repairment in side history display frame, so, the maintenance service system of the present embodiment one has been realized and has been allowed user check fast maintenance history information by reporting side shifting device for repairment.
In addition, the maintenance service system designed according to the present embodiment one, because maintenance personal obtains after button pressing maintenance side history, by maintenance side scanning acquisition unit, identification code is scanned and can obtain equipment serial number, by maintenance side Department of Communication Force, equipment serial number is sent to central side Department of Communication Force, retrieval acquisition unit retrieves and obtains the maintenance history information matching to repair message storage unit based on equipment serial number, through central side Department of Communication Force, be sent to maintenance side Department of Communication Force, and then be displayed in maintenance side history display frame, so, the maintenance service system of the present embodiment one has been realized and has been allowed maintenance personal check fast maintenance history information by maintenance side shifting device.
< embodiment bis->
For in embodiment bis-with structure identical in embodiment mono-, use identical symbol and omit identical explanation.
Figure 12 is the structured flowchart of maintenance service system in embodiments of the invention two.
As shown in figure 12, in the present embodiment two, maintenance service system 300 comprises: report side shifting device 10, maintenance side shifting device 70 and centre management device 60 for repairment.Report side shifting device 10 for repairment and communicated and be connected with centre management device 60 by mobile network 40, maintenance side shifting device 70 is communicated and is connected with centre management device 60 by mobile network 50.
Maintenance side shifting device 70 is except comprising the maintenance side Department of Communication Force 31 identical with embodiment mono-, maintenance side picture storage part 32, maintenance side input display part 33, maintenance side scanning acquisition unit 34, relatively judging part 35, maintenance side warning portion 36, and maintenance side shifting device 70 also comprises: feedback information storage part 71, location acquisition unit 72, response time acquisition unit 73, response time relatively judging part 74, repair time acquisition unit 75, repair time relatively judging part 76 and the maintenance side control part 77 of controlling above-mentioned each operation.
Feedback information storage part 71 stores for pointing out maintenance single paid-in feedback information of receiving.
Locate acquisition unit 72 for locating the residing geographic position of maintenance personal, and get corresponding positional information.
Response time acquisition unit 73 represents to report maintenance personal for repairment and arrive the response time value T that user place takes time from accepting for obtaining x, response time acquisition unit 73 obtains and from maintenance side Department of Communication Force 31, receive maintenance and start when single as the response time, to be worth T until locate the interval time that maintenance side Department of Communication Force 31 sends while keeping in repair log-on messages to central side Department of Communication Force 22, x, that is to say, what response time acquisition unit 73 was obtained is from maintenance personal, to receive maintenance as the response time, to be worth T single interval time that starts to keep in repair to maintenance personal x.
Response time is 74 couples of response time value T of judging part relatively xwith response time threshold value V xcompare, and judge response time value T xwhether be greater than response time threshold value V x.
Repair time, acquisition unit 75 represented to be worth repair time that maintenance personal completes Maintenance Demand Time T from accepting to report for repairment for obtaining f,, repair time acquisition unit 73 obtain and from maintenance side Department of Communication Force 31, receive maintenance and start when single to send interval time while keeping in repair resultant contents to central side Department of Communication Force 22 as being worth T repair time until locate maintenance side Department of Communication Force 31 f, that is to say, repair time, acquisition unit 75 was obtained is to receive maintenance single interval time that completes maintenance to maintenance personal as being worth T repair time from maintenance personal f.
Repair time, relatively judging part was worth T 76 pairs of repair times fwith threshold value V repair time fcompare, and judge and be worth T repair time fwhether be greater than threshold value V repair time f.
Maintenance side control part 77 comprises for controlling the computer program of above-mentioned each operation.
When location acquisition unit 72 gets positional information, maintenance side control part 77 is controlled maintenance side Department of Communication Force 31 and is sent positional information to central side Department of Communication Force 22.
When response time comparison judging part 74 is judged as response time value T xbe not more than response time threshold value V xtime, maintenance side is controlled 31 transmissions of 77 control maintenance side Department of Communication Forces and is represented response time value T xthe satisfactory response time, qualified information was to central side Department of Communication Force 22; When response time comparison judging part 74 is judged as response time value T xbe greater than response time threshold value V xtime, maintenance side is controlled 31 transmissions of 77 control maintenance side Department of Communication Forces and is represented response time value T xthe undesirable response time, defective information was to central side Department of Communication Force 22.
When being judged as, comparison repair time judging part 76 is worth T repair time fbe not more than threshold value V repair time ftime, maintenance side control part 77 is controlled 31 transmissions of maintenance side Department of Communication Force and is represented to be worth repair time T fsatisfactory repair time, qualified information was to central side Department of Communication Force 22; When being judged as, comparison repair time judging part 76 is worth T repair time fbe greater than threshold value V repair time ftime, maintenance side control part 77 is controlled 31 transmissions of maintenance side Department of Communication Force and is represented to be worth repair time T fundesirable repair time, defective information was to central side Department of Communication Force 22.
Qualified information of above-mentioned response time, defective information of response time, repair time qualified information and repair time defective information all by maintenance side input display part 33, be presented on maintenance management picture 321 as shown in Figure 6, on maintenance management picture 321 corresponding eject show qualified information of response time, defective information of response time, repair time qualified information or repair time defective information information indicating frame.
Again as shown in figure 12, in the present embodiment two, centre management device 60 is except comprising with information storage part 21 identical in embodiment mono-, central side Department of Communication Force 22, retrieval acquisition unit 23, handling time acquisition unit 24, keeping in repair single generating unit 25, and centre management device 60 also comprises: position judgment portion 61, central side warning portion 62 and the central side control part 63 of controlling above-mentioned each operation.
Whether position judgment portion 61 is identical for judging the station address of positional information that central side Department of Communication Force 22 receives and information storage part 21.
Central side warning portion 62 is for sending the positional fault information that represents positional information mistake.
Central side control part 63 comprises for controlling the computer program of above-mentioned each operation.
When position judgment portion 61 is judged as positional information when different with station address, central side control part 63 side warning portions of control center 62 send positional fault information.This positional fault prompting is presented on the administration interface of centre management device 20, simultaneously, central side Department of Communication Force 22 is sent to this positional fault information on maintenance side Department of Communication Force 31, maintenance side input display part 33 is presented at this positional fault information on maintenance management picture 321 as shown in Figure 6, on maintenance management picture 321, ejects the information indicating frame that shows this positional fault information.
Figure 13 is the action flow chart of maintenance service system in embodiments of the invention two.
As shown in figure 13, the motion flow of the maintenance service system 300 in the present embodiment two comprises following steps:
Step S4-1, allows user by the identification code 210 of reporting for repairment on side identification code display box 111a aligning equipment 200, and allow user press scanning obtain button 111b, then enter step S4-2.
Step S4-2, reports 12 pairs of identification codes that are aligned 210 of side scanning acquisition unit for repairment and scans, and obtain the equipment serial number in identification code 210, then enters step S4-3.
Step S4-3, allows user's input fault information and associated person information, and allows user press to send button 111g, then enter step S4-4.
Step S4-4, reports side Department of Communication Force 14 for repairment equipment serial number, failure message and associated person information is sent to central side Department of Communication Force 22, then enters step S4-5.
Step S4-5, the equipment serial number that retrieval acquisition unit 23 receives according to central side Department of Communication Force 22 is retrieved information storage part 21, and then get the user's name that matches with the equipment serial number receiving and for address, and get with failure message in the response time threshold value V that matches of the failure code that comprises xwith threshold value V repair time f, then enter step S4-6.
Step S4-6, handling time acquisition unit 24 gets current time as handling time T s, then enter step S4-7.
Step S4-7, keeps in repair single generating unit 25 based on equipment serial number, failure message, unit type, user's name, station address, contact person, telephone number, handling time T s, response time threshold value V xand repair time threshold value V fgenerate maintenance single, then enter step S4-8.
Step S4-8, central side Department of Communication Force 22 send represent to report for repairment accepted accept information and handling time to reporting side Department of Communication Force 14 for repairment, meanwhile, side Department of Communication Force 22 will keep in repair single transmit to keeping in repair side shifting device 30, then enter step S4-9.
Step S4-9, report the 13 ejection demonstrations of side input display part for repairment and accept territory, information display area 111m, and will accept information and handling time and be presented at and accept in the 111m of territory, information display area, simultaneously, maintenance side Department of Communication Force 31 sends to receive and feeds back to central side Department of Communication Force 22, then enters step S4-10.
Step S4-10, maintenance side input display part 33 shows a plurality of maintenances lists that a plurality of maintenance side Department of Communication Forces 31 receive in starting selection area 3211, and allows maintenance personal according to handling time T swith response time threshold value V xselect a maintenance and singly start, then enter step S4-11.
Step S4-11, maintenance side Department of Communication Force 31 sends and represents that maintenance personals prepare to go to maintenance list log-on message that user locates to central side Department of Communication Force 22, simultaneously, maintenance side input display part 33 is singly presented at the chosen maintenance starting in complete maintenance content display box 3212a, then enters step S4-12.
Step S4-12, the location acquisition unit 72 residing geographic position of maintenance personal, location, and then get corresponding positional information, then enter step S4-13.
Step S4-13, maintenance side Department of Communication Force 31 sends to central side Department of Communication Force 22 by maintenance personal's positional information, then enters step S4-14.
Step S4-14, position judgment portion 61 judges that whether positional information is identical with station address, when being judged as when identical, enters step S4-15; When being judged as difference, enter step S4-17.
Step S4-15, allows maintenance personal will keep in repair side identification code display box 3212b to the identification code 210 on equipment 210, and allows maintenance personal press startup maintenance button 3212c, then enters step S4-16.
Step S4-16,34 pairs of identification codes that are aligned 210 of maintenance side scanning acquisition unit scan, and obtain the equipment serial number in identification code 210, then enter step S4-18.
Step S4-17, central side warning portion 62 sends positional fault information, then enters done state.
Step S4-18, the equipment serial number that the equipment serial number that relatively 35 pairs of maintenance side scanning acquisition units 34 of judging part get and maintenance side Department of Communication Force 31 receive compares, and judge that whether two equipment serial number are identical, when being judged as two equipment serial number when identical, enter step S4-19, when being judged as two equipment serial number differences, enter step S4-21.
Step S4-19, the maintenance log-on message that maintenance side Department of Communication Force 31 transmission expression maintenance personals start to keep in repair the equipment 210 reporting for repairment, to central side Department of Communication Force 22, then enters step S4-20.
Step S4-20, response time acquisition unit 73 represents to report maintenance personal for repairment and arrive the response time value T that user place takes time from accepting for obtaining x, then enter step S4-22.
Step S4-21, maintenance side warning portion 36 sends device Errors information, then enters done state.
Step S4-22, the response time is 74 judgement response time of judging part value T relatively xwhether be greater than response time threshold value V x., when being judged as response time value T xbe not more than response time threshold value V xtime, enter step S4-23; When being judged as response time value T xbe greater than response time threshold value V xtime, enter step S4-24.
Step S4-23, maintenance side Department of Communication Force 31 sends qualified information of response time to central side Department of Communication Force 22, then enters step S4-25.
Step S4-24, maintenance side Department of Communication Force 31 sends defective information of response time to central side Department of Communication Force 22, then enters step S4-25.
Step S4-25, allows maintenance personal in the right 3213a of result input frame, input maintenance resultant content by keeping in repair side input display part 33, then enters step S4-26.
Step S4-26, maintenance side Department of Communication Force 31 sends to central side Department of Communication Force 22 by maintenance resultant content, then enters step S4-27.
Step S4-27, repair time, acquisition unit 75 represented to report maintenance personal for repairment and to the repair time that completes Maintenance Demand Time, be worth T from accepting for obtaining f, then enter step S4-28.
Step S4-28, repair time, relatively judging part 76 judgements were worth T repair time fwhether be greater than threshold value V repair time f., when being judged as, be worth T repair time fbe not more than threshold value V repair time ftime, enter step S4-29; When being judged as, be worth T repair time fbe greater than threshold value V repair time ftime, enter step S4-30.
Step S4-29, keeps in repair side Department of Communication Force qualified information 31 transmission repair time to central side Department of Communication Force 22, then enters step S4-31.
Step S4-30, keeps in repair side Department of Communication Force defective information 31 transmission repair time to central side Department of Communication Force 22, then enters step S4-31.
Step S4-31, allows user by keeping in repair side input display part 33 input evaluation informations,, in satisfaction input frame 3214a, input whether be satisfied with information, and the confirmation of signing in confirmation input frame 3214b, then enter step S4-32.
Step S4-32, maintenance side Department of Communication Force 31 sends to central side Department of Communication Force 22 by evaluation information, then enters step S4-33.
Step S4-33,211 pairs of maintenance resultant contents of repair message storage unit and evaluation information and equipment serial number are carried out corresponding stored, then enter done state.
The effect of embodiment bis-and effect
The maintenance service system related according to the present embodiment two, because when maintenance personal arrives user and locates, the positional information that location acquisition unit gets maintenance personal present position is sent to central side Department of Communication Force through maintenance side Department of Communication Force, by position judgment portion, judge that whether positional information is identical with station address, so, the maintenance service system of the present embodiment two has been realized maintenance personal's physical location has been monitored, and has realized the user place that maintenance personal is arrived simultaneously and whether has correctly carried out anticipation.
The maintenance service system related according to the present embodiment two, because send maintenance log-on message to central side Department of Communication Force at maintenance side Department of Communication Force, response time acquisition unit is obtained maintenance personal's response time value, by the response time, comparing judging part compares response time value and response time threshold value, and judge that whether response time value is qualified, at maintenance side Department of Communication Force, send maintenance resultant content to central side Department of Communication Force, repair time, acquisition unit got maintenance personal's value repair time, repair time relatively judging part to repair time value and repair time threshold value compare, and judge that whether repair time is qualified, so, the maintenance service system of the present embodiment two has been realized maintenance personal's response time and repair time has been monitored, improved maintenance personal's maintenance service quality, further improved user's satisfaction.
Above-mentioned embodiment is preferred case of the present invention, is not used for limiting the scope of the invention.
In above-described embodiment one and embodiment bis-, the startup selection area of maintenance management picture, beginning selection area, result input area and evaluation input area are arranged in same maintenance management picture, certainly, the present invention inputs respectively demonstration in the middle of also these regions can being separately positioned on to different pictures, and position is unrestricted respectively in the arrangement of these regions in one or more picture.

Claims (10)

1. a maintenance service system, allow user report for repairment according to the identification code being equipped with on user's equipment by maintenance service business, and allow described maintenance service business's maintenance personal, by described identification code, described equipment is carried out to maintenance management, and it is characterized in that, comprising:
Report side shifting device for repairment, by described user, held, for described equipment is reported for repairment;
Centre management device, communicates and is connected with the described side shifting device that reports for repairment, is arranged on described maintenance service business's maintenance center; And
Maintenance side shifting device, communicates and is connected with described centre management device, by described maintenance personal, held, and for the described equipment being reported for repairment is carried out to maintenance management,
Wherein, described in, reporting side shifting device for repairment comprises:
Report side picture storage part for repairment, store and report picture for repairment, this reports picture for repairment and comprises: be aligned after described identification code for show identification code display box, the scanning of this identification code obtain button, for show the equipment serial number that described identification code comprises equipment serial number display box, for allow described user's input at least comprise failure code failure message failure message input frame and send button;
Report side scanning acquisition unit for repairment, for described identification code is scanned, and obtain the described equipment serial number comprising in described identification code;
Report side input display part for repairment, described in demonstration, report picture for repairment, described in allowing described user press to make after button is obtained in described scanning, report the described equipment serial number that side scanning acquisition unit gets for repairment and be displayed in described equipment serial number display box when described identification code display box is aimed to described identification code, and allow described user input described failure message; And
Report side Department of Communication Force for repairment, once described transmission button is pressed, described equipment serial number and described failure message be sent to described centre management device,
Described centre management device comprises:
Information storage part, at least described equipment serial number and the unit type corresponding with described equipment serial number, user's name, station address, various maintenance items, match respectively and represent to report described maintenance personal for repairment and arrive the various response time threshold values that user place takes time and represent and report various repair time of the threshold value that described maintenance personal completes Maintenance Demand Time for repairment and carry out corresponding stored from accepting from accepting with described various maintenance items;
Central side Department of Communication Force reports described equipment serial number and the described failure message that side Department of Communication Force sends for repairment described in receiving;
Retrieval acquisition unit, described equipment serial number based on receiving, described information storage part is retrieved, and obtain the described user's name that matches with the described equipment serial number receiving and described station address and the described response time threshold value that matches with described failure code and described repair time threshold value;
Handling time acquisition unit, for obtaining current time as handling time;
Keep in repair single generating unit, at least based on described equipment serial number, described failure message, described unit type, described user's name, described station address, described handling time, described response time threshold value and described threshold value generation repair time, be used for informing that described maintenance personal keeps in repair the maintenance list of content; And
Central side control part, when the single generation of described maintenance, control described central side Department of Communication Force send represent to report for repairment accepted accept information and described handling time to described in report side Department of Communication Force for repairment, and control described central side Department of Communication Force by described maintenance single transmit to described maintenance side shifting device
Described maintenance side shifting device comprises:
Maintenance side Department of Communication Force, the described maintenance list sending for receiving described central side Department of Communication Force;
Maintenance side picture storage part, store maintenance management picture, this maintenance management picture comprises: thereby in order to allow the selected described maintenance of described maintenance personal singly start the described user's name in a plurality of described maintenance list to receiving, described failure code, described response time threshold value, the startup selection area that described station address and described handling time show, by described maintenance personal, aimed at the beginning selection area of described identification code for allowing the selected described maintenance being activated of described maintenance personal singly start maintenance, for allowing described maintenance personal input the result input area of maintenance resultant content, and for allowing described user input the evaluation input area of evaluation information,
Maintenance side input display part, show described maintenance management picture, allowing described maintenance personal, selected in a plurality of described maintenances are single maintenance singly starts described in one of them, the selected described maintenance being activated singly starts maintenance and input described maintenance resultant content, and allowing described user input described evaluation information;
Maintenance side control part, when described startup selection area completes selected startup, control described maintenance side Department of Communication Force transmission and represent that described maintenance personal prepares to go to the maintenance list log-on message at described user place to described central side Department of Communication Force, and control maintenance side input display part shows that the described maintenance of chosen startup is single;
Maintenance side scanning acquisition unit, scans the described identification code being aligned in described beginning selection area, and obtains corresponding described equipment serial number; And
Compare judging part, described equipment serial number during the described equipment serial number that described maintenance side scanning acquisition unit is got and described maintenance are single compares, and judge whether identical, when being judged as when identical, described maintenance side control part is controlled described maintenance side Department of Communication Force and is sent and represent that maintenance log-on message that described maintenance personal starts to keep in repair described equipment is to described central side Department of Communication Force, described beginning selection area completes selected beginning
When described result input area completes input, described maintenance side control part is controlled described maintenance side Department of Communication Force and is sent described maintenance resultant content to described central side Department of Communication Force,
When described evaluation input area completes input, described maintenance side control part is controlled described maintenance side Department of Communication Force and is sent described evaluation information to described central side Department of Communication Force.
2. maintenance service system according to claim 1, is characterized in that:
Wherein, described in report picture for repairment and also comprise: for allowing described user's input at least comprise the associated person information input frame that reports associated person information for repairment of name of contact person and telephone number,
Described user inputs described associated person information by the described side input display part that reports for repairment,
The described side Department of Communication Force that reports for repairment is sent to described central side Department of Communication Force by described associated person information,
During described maintenance is single, also comprise described associated person information.
3. maintenance service system according to claim 1, is characterized in that:
Wherein, described in report picture for repairment and also comprise: for what accept information described in showing, accept territory, information display area,
When described when reporting side Department of Communication Force for repairment and accepting information and described handling time described in receiving, described in accept territory, information display area and accept information and described handling time shows to described.
4. maintenance service system according to claim 1, is characterized in that:
Wherein, described maintenance side shifting device also comprises and stores for pointing out described maintenance single paid-in feedback information storage part of receiving feedback information,
When described maintenance side Department of Communication Force receives described maintenance when single, described maintenance side control part is controlled described maintenance side Department of Communication Force and is received feedback information to described central side Department of Communication Force described in sending.
5. maintenance service system according to claim 1, is characterized in that:
Wherein, described maintenance side shifting device also comprises for locating the residing geographic position of described maintenance personal and getting the location acquisition unit of positional information,
Described maintenance side Department of Communication Force is sent to described central side Department of Communication Force by described positional information,
Described centre management device also comprises: the position judgment portion that described station address and described positional information are judged and for sending the central side warning portion of the positional fault information that represents positional information mistake,
Described position judgment portion is used for judging that whether described station address is identical with described positional information, and when being judged as when not identical, described central side control part is controlled described central side warning portion and sent described positional fault information.
6. maintenance service system according to claim 1, is characterized in that:
Wherein, described maintenance side shifting device also comprises for sending the maintenance side warning portion of the device Errors information of indication equipment mistake,
When described relatively judging part is judged as while not existing, described maintenance side control part is controlled described maintenance side warning portion and is sent described device Errors information.
7. maintenance service system according to claim 1, is characterized in that:
Wherein, described maintenance side shifting device also comprises response time acquisition unit and the response time is compared judging part,
Described response time acquisition unit represents to report described maintenance personal for repairment and arrive the response time value that user place takes time from accepting for obtaining,
The described response time compares judging part and compares to described response time value with the described response time threshold value that described failure code matches, and judges whether described response time value is greater than described response time threshold value,
When described response time value is not more than described response time during threshold value, described maintenance side control part is controlled described maintenance side Department of Communication Force and is sent and represent that the described response time is worth qualified information of satisfactory response time to described central side Department of Communication Force,
When described response time value is greater than described response time during threshold value, described maintenance side control part is controlled described maintenance side Department of Communication Force and is sent and represent that the described response time is worth defective information of undesirable response time to described central side Department of Communication Force.
8. maintenance service system according to claim 1, is characterized in that:
Wherein, described maintenance side shifting device also comprise repair time acquisition unit and repair time judging part relatively,
Described repair time, acquisition unit represented to report from accepting value repair time that described maintenance personal completes Maintenance Demand Time for repairment for obtaining,
Described repair time, relatively judging part, to described repair time of value and comparing with described repair time of the threshold value that described failure code matches, and judged described repair time, whether value was greater than described repair time of threshold value,
When described repair time value be not more than described repair time during threshold value, described maintenance side control part is controlled described maintenance side Department of Communication Force and is sent and represent to be worth described repair time satisfactory repair time qualified information to described central side Department of Communication Force,
When described repair time value be greater than described repair time during threshold value, described maintenance side control part is controlled described maintenance side Department of Communication Force and is sent and represent to be worth described repair time undesirable repair time defective information to described central side Department of Communication Force.
9. maintenance service system according to claim 1, is characterized in that:
Wherein, described information storage part comprises repair message storage unit, and this repair message storage unit is carried out corresponding stored for described maintenance resultant content that described central side Department of Communication Force is received and described evaluation information and described equipment serial number.
10. maintenance service system according to claim 9, is characterized in that:
Wherein, using the described maintenance resultant content of described repair message cell stores and described evaluation information as maintenance history information,
The described picture that reports for repairment also comprises and reports side maintenance history viewing area for repairment, and this reports side maintenance history viewing area for repairment and comprises: for showing reporting side history display frame for repairment and reporting side history for repairment and obtain button of described maintenance history information,
Once described in report side history for repairment and obtain button and press, the described side Department of Communication Force that reports for repairment is sent to described central side Department of Communication Force by described equipment serial number, the described equipment serial number of described retrieval acquisition unit based on receiving retrieved described repair message storage unit, and obtain the whole described maintenance history information corresponding with described equipment serial number, described central side Department of Communication Force reports side Department of Communication Force for repairment described in described maintenance history information is sent to, the described side input display part that reports for repairment shows described maintenance history information described in reporting side history display frame for repairment
Described maintenance management picture also comprises maintenance side maintenance history viewing area, and this maintenance side maintenance history viewing area comprises: for showing the maintenance side history display frame of described maintenance history information and keeping in repair side history and obtain button,
Once described maintenance side history is obtained button and is pressed, described maintenance side Department of Communication Force is sent to described central side Department of Communication Force by described equipment serial number, the described equipment serial number of described retrieval acquisition unit based on receiving retrieved described repair message storage unit, and obtain the whole described maintenance history information corresponding with described equipment serial number, described central side Department of Communication Force is sent to described maintenance side Department of Communication Force by described maintenance history information, and described maintenance side input display part shows described maintenance history information in described maintenance side history display frame.
CN201410363875.8A 2014-07-28 2014-07-28 Maintenance service system Pending CN104091245A (en)

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CN104767792A (en) * 2015-03-04 2015-07-08 上海鸿研物流技术有限公司 Maintenance method and system of recyclable logistics appliance
CN106557930A (en) * 2015-09-25 2017-04-05 南京理工大学 A kind of banking equipment based on identification code reports cut-in method and system for repairment
CN105427044A (en) * 2015-11-24 2016-03-23 国网山东滨州市滨城区供电公司 Equipment failure repair management system
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CN108339217A (en) * 2017-01-25 2018-07-31 张国基 Firefighting security device automated management system
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