CN104657813A - Employee service assessment information storage and management system - Google Patents

Employee service assessment information storage and management system Download PDF

Info

Publication number
CN104657813A
CN104657813A CN201410709176.4A CN201410709176A CN104657813A CN 104657813 A CN104657813 A CN 104657813A CN 201410709176 A CN201410709176 A CN 201410709176A CN 104657813 A CN104657813 A CN 104657813A
Authority
CN
China
Prior art keywords
staff
client
terminal
information
unit
Prior art date
Application number
CN201410709176.4A
Other languages
Chinese (zh)
Other versions
CN104657813B (en
Inventor
魏欣
Original Assignee
小沃科技有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 小沃科技有限公司 filed Critical 小沃科技有限公司
Priority to CN201410709176.4A priority Critical patent/CN104657813B/en
Publication of CN104657813A publication Critical patent/CN104657813A/en
Application granted granted Critical
Publication of CN104657813B publication Critical patent/CN104657813B/en

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
    • G06Q10/063Operations research or analysis
    • G06Q10/0639Performance analysis
    • G06Q10/06398Performance of employee with respect to a job function
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services

Abstract

The invention provides an employee service assessment information storage and management system which adopts the service situation of company employees to visiting clients in a service hall as assessment information and stores and manages the assessment information. The employee service assessment information storage and management system comprises an employee terminal, a client terminal and a management device, wherein the employee terminal comprises an application software installation packet storage part for storing an installation packet, an employee image storage part, an employee input display part, an installation packet transmission network establishing part for establishing a transmission network, an installation packet transmission part for transmitting the installation packet through the transmission network, and an employee communication part; the client terminal comprises a client image storage part, a client input display part, an installation packet receiving part for receiving the transmitted installation packet, an application software installation part and a client communication part; the management device comprises a management communication part, and an assessment information storage part for storing assessment information; the client communication part is used for transmitting installation completing information to the employee terminal; the employee communication part is used for transmitting employee numbers, client terminal identification codes, application software names and installation completing information to the management device.

Description

员工服务考核信息存储管理系统 Service staff appraisal information storage management system

技术领域 FIELD

[0001] 本发明涉及一种员工服务考核信息存储管理系统。 [0001] The present invention relates to an employee appraisal service information storage management systems.

背景技术 Background technique

[0002] 随着信息通信技术的高速发展,诸如手机等移动通讯装置已成为人们日常工作学习生活中必不可少的通讯工具,而且人们对手机所提供的服务要求越来越高、需求越来越多。 [0002] With the rapid development of information and communication technologies, such as mobile phones and other mobile communication devices have become the people's daily work life learning essential communication tool, but also asking people to phone service offered by more and more, increasingly demand more. 为了满足人们的需求,手机服务商设立了能够提供全方位、高品质信息通信服务的营业厅。 In order to meet people's needs, we set up a mobile phone service providers can provide comprehensive, high-quality information and communication services in the operating room. 这些营业厅遍布在人们生活中的各个角落,为人们的工作学习生活提供了极大便利。 These business offices spread in people's lives every corner, it provides a great convenience for people to study and work.

[0003] 一般,在营业厅中,都是由专职员工为来访的客户提供各种各样的服务,例如,推荐客户安装各种应用软件、为客户演示应用软件的使用方法等,所以,这些员工对客户服务的好坏直接影响客户对应用软件使用的便利性。 [0003] Generally, in the operating room, are provided by full-time employees visiting customers a variety of services, for example, we recommend that customers install various software applications for customers to use demo application software, etc. So, these the quality of customer service staff directly affect the convenience of the customer application software.

[0004]目前,对于员工的服务情况,仅是通过工作时间进行衡量的,而没有对员工的具体服务进行衡量,例如,在同样的工作时间内,有的员工服务客户的数量多,有的员工服务客户的数量少;或者同样的服务,有的员工服务的认真细致,有的员工服务的马虎简单;然而,对他们服务情况的衡量结果却是一样的,这样,不仅会打击对客户服务好的员工的工作热情和工作积极性,而且严重影响了营业厅为客户提供的服务的服务质量。 [0004] At present, the situation for the service employees, only be measured by working hours, but no specific service staff to measure, for example, in the same working hours, number of employees and some customer service, and some a small number of employees of customer service; or the same service, carefully and some staff services, staff and some sloppy serving simple; however, measure the results of their service situation is the same, this will not only blow to customer service good staff work ethic and enthusiasm for work, but also seriously affected the quality of service to customers operating room services provided.

发明内容 SUMMARY

[0005] 本发明是为了解决上述问题而进行的,目的在于提供一种通过将员工对来访客户的服务情况作为的考核信息进行存储管理,从而促进员工对各个来访客户能够提供相适应的服务的员工服务考核信息存储管理系统。 [0005] The present invention is made to solve the above problems, and aims to provide a storage management assessment information by visiting the customer service staff on the situation as to promote employees to visit customers to provide various services to adapt employee assessment information storage service management systems.

[0006] 本发明提供了一种员工服务考核信息存储管理系统,把公司员工在营业厅对来访客户的服务情况作为考核信息进行存储管理,具有这样的特征,包括:由员工持有并且具有员工终端识别码的员工用终端;由客户持有并且具有客户终端识别码、通过通信网络与员工用终端相通信连接的客户用终端;以及通过通信网络与员工用终端和客户用终端相通信连接的管理装置,其中,员工用终端包含:应用软件安装包存储部、员工侧画面存储部、员工侧输入显示部、安装包传送网络创建部、安装包传送部及员工侧通信部,客户用终端包含:客户侧画面存储部、客户侧输入显示部、安装包接收部、应用软件安装部及客户侧通信部,管理装置包含:管理侧通信部、考核信息存储部,应用软件安装包存储部存储有与每个应用软件相对应的各个安装包,员工侧画面存储 [0006] The present invention provides a service employee appraisal management information storage systems, storage management staff of the company in the business hall of service of visitors and customers as evaluation information, with such features, including: held by employees and has employees staff terminal identifier with the terminal; and held by the client terminal having a client identifier, the client through a communication network in communication with a staff terminal connected to the terminal; and a staff via a communication network and client terminal connected to the terminal in communication management device, wherein, the staff terminal comprising: application software installation package storage unit, the staff side screen storage unit, the staff side of the input display unit, the installation packet transfer network creation unit, mounting the packet transfer unit and the staff side communication unit, the client comprising a terminal : the client side screen storage unit, the client side input display unit, the installation package receiving unit, application software installation portion and the client-side communication unit, the management apparatus comprising: management-side communication unit, the assessment information storage unit, application software installation package storage unit stores each corresponding to each application installation package, the staff side of the picture storage 存储有登录画面、安装包传送选择画面和安装包传送设定画面,员工侧输入显示部显示登录画面,让员工输入相应的员工工号从而进行登录;显示安装包传送选择画面,让员工根据客户的需求选择相应的安装包;显示安装包传送设定画面,让员工设定客户终端识别码以便向对应的客户用终端传送安装包,安装包传送网络创建部根据被输入的客户终端识别码创建一个相应的传送网络,安装包传送部通过传送网络将被选择的安装包与员工终端识别码一起传送至客户用终端,客户侧画面存储部存储有传送网络连接设定画面和安装包安装选择画面,客户侧输入显示部显示传送网络连接设定画面,让客户把安装包接收部设定为与传送网络相连接,安装包接收部通过传送网络对从员工用终端传送来的安装包进行接收,客户侧输入显示部将接收到的安装包显示在 Stores login screen, a selection screen and install the packet transfer packet transfer installation setting screen, the display unit displays the input side employees login screen, staff enter the appropriate staff no such log; installation package transmission display selection screen, according to the customer employees needs to select the appropriate installation package; installation package transfer setting display screen, so that employees of the client terminal is set to transmit an identification code corresponding to the installation package to the client terminal, the packet transfer network installation creating unit creates client terminal according to the identification code is entered. a corresponding transport network, the packet transfer unit mounted to be transferred via the network to install the selected packet transfer with the staff identification code to the client terminal by terminal, the client-side storage unit stores a picture transmission network connection setting screen and installation package selection screen , the client-side display unit to display the input transmission network connection setting screen, to allow customers to install the packet reception unit is connected to the set transmission network, the mounting portion of the transmitted packet from the receiving terminal to employees of the installation package received through the transmission network, client-side input display section the received installation package shown in 安装包安装选择画面中,让客户选择需要安装的安装包,应用软件安装部基于被选择的安装包进行相应的应用软件的安装,客户侧通信部通过通信网络基于员工终端识别码将客户终端识别码、与应用软件相对应的应用软件名称、及对应的安装完毕信息发送至员工用终端,员工侧通信部通过通信网络将从客户用终端接收到的员工工号、客户终端识别码、应用软件名称、安装完毕信息相对应地发送至管理装置,考核信息存储部对接收到的员工工号、客户终端识别码、应用软件名称和安装完毕信息作为的考核信息进行对应存储。 Installation package selection screen, to allow customers to choose to install the installation package, the application installation portion to install the appropriate software based on the selected installation package, the client-side communication unit via a communication network based on employee terminal identifier to the client terminal identification code, the name of the application software corresponding to the software application, and the corresponding installation staff no information to the terminal staff, the staff client side communication section receives from the terminal through a communication network to a client terminal identifier, the application software name, installation information corresponding to the management apparatus transmits, staff no evaluation information storing unit received, the client terminal identifier, and the name of the application software installed as the evaluation information is stored in correspondence.

[0007] 在本发明提供的员工服务考核信息存储管理系统中,还可以具有这样的特征:其中,客户用终端还包含流量获取部,该流量获取部用于获取客户使用每个应用软件所产生的流量信息,客户侧通信部将客户终端识别码、应用软件名称和相对应的流量信息发送至管理装置,考核信息存储部还基于接收到的客户终端识别码和应用软件名称将流量信息也作为考核信息进行对应存储。 [0007] In the assessment information service staff storage management system provided by the invention may also have the features: wherein the client terminal comprises further Acquisition section, the flow rate acquiring unit for acquiring the client application using each generated traffic information, the client-side communication unit to send the client terminal identifier, application name, and corresponding flow rate information to the management apparatus, the assessment information storage unit further based on the received client terminal identifier, and application names flow rate information is also used as assessment information is stored in correspondence.

[0008] 在本发明提供的员工服务考核信息存储管理系统中,还可以具有这样的特征:其中,客户用终端还包含计费点获取部,该计费点获取部用于获取客户使用每个应用软件所产生的计费点信息,客户侧通信部将客户终端识别码、应用软件名称和相对应的计费点信息发送至管理装置,考核信息存储部还基于接收到的客户终端识别码和应用软件名称将计费点信息也作为考核信息进行对应存储。 [0008] In the assessment information service staff storage management system provided by the invention may also have the features: wherein the client terminal further comprises a charging point obtaining unit, the charging point obtaining unit for obtaining customers each accounting point information generated by the software application, the client-side communication section of the client terminal transmits an identification code, application name, and corresponding to the accounting point information management apparatus, the assessment information storage unit further client terminal based on the received identification code and software name will also corresponds to the accounting point information stored as assessment information.

[0009] 在本发明提供的员工服务考核信息存储管理系统中,还可以具有这样的特征:其中,客户用终端还包含时间获取部,在应用软件被安装后的预定时间内,当该应用软件被现场打开后,时间获取部获取该应用软件被现场打开的时间长度作为现场打开时长,客户侧通信部通过通信网络将客户终端识别码、应用软件名称、现场打开信息和现场打开时长相对应地发送至管理装置,考核信息存储部还基于接收到的客户终端识别码和应用软件名称将现场打开信息和现场打开时长也作为的考核信息进行对应存储。 [0009] In employee services evaluation information storage management system provided by the invention may also have the features: wherein the client terminal further comprises a time acquisition unit, within a predetermined time after the application software is installed, when the application software after being open field, time acquisition section acquires the application software to be long when opened as a field length of time the field is opened, the client-side communication unit via a communication network a client terminal identifier, the application name, the scene open information field open looks correspondence sent to the management apparatus, the assessment is also based on the client information storing unit terminal identification code and the name of the application to be opened in situ received assessment information, and the information field will be open as long also stored in correspondence.

[0010] 在本发明提供的员工服务考核信息存储管理系统中,还可以具有这样的特征:其中,员工用终端和客户用终端都为移动通讯终端,员工终端识别码和客户终端识别码都为手机号码。 [0010] In employee services evaluation information storage management system provided by the invention may also have the features: wherein, staff terminal and client terminal are mobile communication terminals, the staff terminal identifier and the client terminal identification code are cellphone number.

[0011] 在本发明提供的员工服务考核信息存储管理系统中,还可以具有这样的特征:其中,管理装置还包含:员工信息存储部和检索判断部,员工信息存储部对应存储有每个员工的员工工号和登录密码,员工侧输入显示部显示登录画面,还用于让员工输入密码,员工侧通信部将被输入的员工工号和密码发送至管理装置,检索判断部基于接收到的员工工号从员工信息存储部中检索出相对应的登录密码,并判断密码与登录密码是否相同,当判断为是时,进行登录。 [0011] In the assessment information service staff storage management system provided by the invention may also have the features: wherein the management apparatus further comprising: information storage and retrieval employee determination unit, employee information storing unit stores a correspondence of each employee employee number and password work, employees side display section displays the login screen input is further configured to enter a password staff, the staff side communication section staff no password to be entered and sent to the management apparatus, the search determination unit based on the received staff no employee retrieved from the information storage unit corresponding to the password, and determines whether or not the same password login password, when it is determined that the login.

[0012] 发明的作用和效果 [0012] Function and effect of the invention

[0013] 根据本发明所涉及的员工服务考核信息存储管理系统,因为员工在登录后根据客户的需求选择相应的安装包,并通过设定客户终端识别码使安装包传送部向客户用终端传送安装包,客户用终端接收并安装该安装包,完成安装后,员工工号、客户终端识别码、软件信息和安装完毕信息被发送至管理装置,所以,本发明实现了针对员工对来访客户的服务情况作为的考核信息进行存储管理,促进了员工对各个来访客户能够提供相适应的服务,提高了服务质量。 [0013] The service employee evaluation information storage management system according to the present invention, because employees after login selecting the appropriate installation package according to customer demand, and by setting the client terminal identifier of the mounting portion to the packet transfer with the client terminal transmits installation package, the client receives and installs the installation package with the terminal, after installation, staff no, the client terminal identifier, the software information and installation information is transmitted to the management apparatus, therefore, the present invention is realized for employees visiting customers of service of storage management as assessment information, and promote employees visit customers to provide various services to adapt and improve the quality of service.

附图说明 BRIEF DESCRIPTION

[0014]图1是本发明的实施例一中员工服务考核信息存储管理系统的结构框图; [0014] FIG. 1 is a block diagram of an embodiment of the service staff assessment information storage management system according to the present invention;

[0015] 图2是本发明的实施例一中员工用终端的结构框图; [0015] FIG. 2 is a block diagram of an embodiment of the invention the staff terminal;

[0016] 图3是本发明的实施例一中客户用终端的结构框图; [0016] FIG. 3 is a block diagram of a embodiment of the invention the client terminal;

[0017] 图4是本发明的实施例一中管理装置的结构框图; [0017] FIG. 4 is a block diagram showing an embodiment of a management apparatus according to the invention;

[0018] 图5是本发明的实施例一中登录画面的示意图; [0018] FIG. 5 is a schematic diagram of an embodiment of the present invention, in a login screen;

[0019] 图6是本发明的实施例一中安装包传送选择画面的示意图; [0019] FIG. 6 is an embodiment of the present invention installed in a packet transfer of a screen selection;

[0020] 图7是本发明的实施例一中安装包传送设定画面的示意图; [0020] FIG. 7 is a schematic diagram transfer setting screen of an embodiment of the present invention, the installation package;

[0021] 图8是本发明的实施例一中传送网络50连接设定画面的示意图; [0021] FIG. 8 is a schematic view of the connection setting screen 50 of the first embodiment of the transport network of the present invention;

[0022] 图9是本发明的实施例一中安装包安装选择画面的示意图; [0022] FIG. 9 is an embodiment of the present invention in an installation package of a screen selection;

[0023]图10是本发明的实施例一中员工服务考核信息存储管理系统的动作流程图; [0023] FIG. 10 is an operation in the embodiment of a service employee evaluation information storage management system of the present invention, a flow chart;

[0024] 图11是本发明的实施例一中考核信息对应表的示意图; [0024] FIG. 11 is a diagram of an embodiment of the evaluation information corresponding table according to the invention;

[0025] 图12是本发明的实施例二中客户用终端的结构框图; [0025] FIG. 12 is a configuration diagram of an embodiment of the present invention, two of the client terminal;

[0026] 图13是本发明的实施例二中管理装置的结构框图; [0026] FIG. 13 is a block diagram of the management apparatus according to a second embodiment of the present invention;

[0027] 图14是本发明的实施例中员工用终端的动作流程图; [0027] FIG. 14 is an embodiment of the present invention employees flowchart of the operation of the terminal;

[0028] 图15是本发明的实施例中客户用终端的动作流程图; [0028] FIG. 15 is a flowchart showing the operation of a terminal with an embodiment of the present invention, the client;

[0029] 图16是本发明的实施例中考核信息存储流程图;以及 [0029] FIG. 16 is a flowchart of the information stored in the assessment of the present embodiment of the invention; and

[0030] 图17是本发明的实施例二中考核信息对应表的示意图。 [0030] FIG. 17 is a schematic diagram according to a second embodiment of the evaluation information corresponding to the table of the present invention.

具体实施方式 Detailed ways

[0031] 为了使本发明实现的技术手段、创作特征、达成目的与功效易于明白了解,以下实施例结合附图对本发明员工服务考核信息存储管理系统作具体阐述。 [0031] In order to achieve the technical means of the present invention, the creation of features, to achieve the purpose and effect readily apparent understood, the following examples in conjunction with the accompanying drawings of the service staff assessment information storage management system of the present invention as specifically set forth.

[0032] <实施例一> [0032] <first embodiment>

[0033]图1是本发明的实施例一中员工服务考核信息存储管理系统的结构框图。 [0033] FIG. 1 is a block diagram of an embodiment of the service staff assessment information storage management system of the embodiment of the present invention.

[0034] 如图1所不,在本实施例一中,员工服务考核信息存储管理系统100用于对公司员工的考核信息进行存储管理,这里,把公司员工在营业厅对来访客户的服务情况作为考核信息。 [0034] Figure 1 does not, in a present embodiment, the service staff appraisal management information storage system 100 is used to assess the information storage management employees, where the employees of service for visitors and customers in the business hall as assessment information.

[0035] 员工服务考核信息存储管理系统100包含:员工用终端10、客户用终端20和管理装置30。 [0035] Assessment Service employee information storage management system 100 comprises: a staff terminal 10, the customer management apparatus 20 and the terminal 30.

[0036] 员工用终端10由员工持有,并且具有员工终端识别码;客户用终端20由客户持有,并且具有员工终端识别码。 [0036] staff terminal 10 held by an employee, and the employee having the terminal identification code; client terminal 20 held by the customer, and a terminal having a staff identification code. 另外,员工用终端10与客户用终端20通过通信网络40相通信连接。 Further, employees 1020 with the communication terminal 40 is connected with the client terminal through a communication network.

[0037] 在本实施例一中,员工用终端10和客户用终端分别为移动通讯终端(即手机),相应地,员工终端识别码和客户终端识别码分别为员工和客户的手机号码。 [0037] In one embodiment in the present embodiment, the staff terminal and the client terminal 10, respectively mobile communication terminal (i.e. mobile phone), and accordingly, the staff identification code and the terminal identification code of the client terminal are employees and customers phone number.

[0038] 管理装置30也通过该通信网络40与员工用终端10和客户用终端20相通信连接。 [0038] The management apparatus 30 is also in communication terminal 40 is connected by 20 and 10 employee and customer terminal via the communication network.

[0039] 图2是本发明的实施例一中员工用终端的结构框图。 [0039] FIG. 2 is a block diagram of an embodiment of the present invention in a terminal of employees.

[0040] 如图2所示,员工用终端10包含:应用软件安装包存储部11、员工侧画面存储部12、员工侧输入显示部13、安装包传送网络50创建部14、安装包传送部15、员工侧暂存部16、员工侧通信部17、以及控制上述各部运行的员工侧控制部18。 [0040] 2, the staff terminal 10 comprising: application software installation package storage unit 11, 12, staff enter the employee side of the screen side storage unit 13 display unit, the installation unit 50 creates the packet transfer network 14, the packet transfer unit mounting 15, the staff side buffer portion 16, the staff side communication unit 17, and employee-side control unit controls the operation of each part 18.

[0041] 图3是本发明的实施例一中客户用终端的结构框图。 [0041] FIG. 3 is a block diagram showing an embodiment of the present invention the client terminal.

[0042] 如图3所示,客户用终端20包含:客户侧画面存储部21、客户侧输入显示部22、安装包接收部23、客户侧暂存部24、应用软件安装部25、客户侧通信部26、判断部27、时间获取部28、以及控制上述各部运行的客户侧控制部29。 [0042] As shown in FIG. 3, the client terminal 20 comprises: a client-side 21, the client-side input screen storage unit 22 display unit, the installation package 23, 24, 25, the client-side software application client side buffer portion mounting portion receiving portion a communication unit 26, determination unit 27, time acquisition section 28, the client-side control unit and a control operation of these units 29.

[0043] 图4是本发明的实施例一中管理装置的结构框图。 [0043] FIG. 4 is a block diagram showing an embodiment of a management apparatus according to the invention.

[0044] 如图4所示,管理装置30包含:管理侧通信部31、考核信息存储部32、以及控制上述各部运行的管理侧控制部33。 [0044] As shown in FIG 4, the management apparatus 30 comprises: a management-side communication unit 31, evaluation information storing unit 32, and the management-side control unit 33 controls the operation of each part.

[0045] 应用软件安装包存储部11存储有与每个应用软件相对应的各个安装包。 [0045] Application software installation package storage unit 11 stores each corresponding to each application and the installation package.

[0046] 员工侧画面存储部12存储有登录画面121、安装包传送选择画面122和安装包传送设定画面123。 [0046] staff side of the screen storage unit 12 stores the login screen 121, the installation screen 122 and selecting the packet transfer packet transfer setting screen 123 is mounted.

[0047] 图5是本发明的实施例一中登录画面的示意图。 [0047] FIG. 5 is a schematic of an embodiment of the present invention, in a login screen.

[0048] 如图5所示,登录画面121用于让员工进行登录,包含:用于让员工输入员工工号的工号输入框121a、用于让员工输入相应的密码的密码输入框121b、登录按键121c和返回按键121d。 [0048] 5, the login screen 121 is used to log employees, comprising: an input for staff staff no job number input box 121a, a password for the staff corresponding password input box 121b, Log in to push back button 121c and 121d.

[0049] 在员工输入员工工号和密码后,例如在图5中,员工输入的员工工号是“0001”,输入的密码是“123456”,然后,通过按下登录按键121c即可实现登录;另外,通过按下返回按键121d即可实现取消登录。 [0049] After the employee number and password input station employees, for example, in FIG. 5, the staff no staff input is "0001", the password is "123456", then, can be achieved by pressing a register button 121c login ; In addition, by pressing the return key 121d can be realized cancel the registration.

[0050] 在员工实现登录后,员工侧通信部17通过通信网络40将被输入的员工工号和密码发送至管理装置30。 [0050] After the employees achieve log, staff-side communication unit 17 to be inputted through the communication network 40 and staff no password sent to the management apparatus 30.

[0051] 图6是本发明的实施例一中安装包传送选择画面的示意图。 [0051] FIG. 6 is an embodiment of the present invention installed in a packet transfer of a screen selection.

[0052] 如图6所示,安装包传送选择画面122用于让员工根据客户的需求选择相应的安装包,包含:多个用于显示每个安装包所对应的应用软件的应用软件图标的员工侧图标显示框122a、与每个图标显示框122a相对应且用于显示相应的应用软件的应用软件名称的员工侧名称显示框122b、与每个名称显示框122b相对应且用于选择该安装包的员工侧选择框122c、用于将所有的安装包滚动显示在有限的显示区域122d中的第一滚动条122e、确定按键122f以及取消按键122g。 [0052] As shown in FIG 6, the installation screen 122 for selecting the packet transfer employees selected according to the needs of customers corresponding installation package, comprising: a plurality of application icons for displaying each application installation package corresponding to staff side icon display frame 122a, 122a and each icon corresponding to the display frame and for displaying the name of the application software side of the employee name corresponding to the application software display frame 122b, 122b displaying the name of each frame and for selecting the corresponding installation package staff side select block 122c, all of the installation packages for scroll display the first reel in a limited display area 122e 122d, determining cancel key button 122f and 122g.

[0053] 在员工完成选择安装包后,例如在图2中,安装包“邮箱”和安装包“僵尸2”被选择,然后,通过按下确定按键122f来完成选择;另外,通过按下取消按键122g来取消对当前画面中安装包的选择。 [0053] After the selected staff to complete the installation package, for example in FIG. 2, the installation package "Mailbox" and the installation package "zombie 2" is selected, and then, to complete selected by pressing the OK key 122f; Further, by pressing the Cancel 122g button to deselect the installation package of the current picture.

[0054] 图7是本发明的实施例一中安装包传送设定画面的示意图。 [0054] FIG. 7 is a schematic diagram transfer setting screen of an embodiment of the present invention, the installation package.

[0055] 如图7所示,安装包传送设定画面123用于让员工设定客户终端识别码以便该员工用终端10向对应的客户用终端20传送被选择的安装包,安装包传送设定画面123包含:用于让员工输入客户终端识别码的识别码输入框123a、确认按键123b和返回按键123c。 [0055] As shown in FIG 7, the packet transfer installation setting screen 123 for setting the staff identification code to the client terminal staff terminal 10 transmits to the selected installation package corresponding to the client terminal 20, the packet transfer installation provided setting screen 123 includes: a staff identification code input terminal identification code input box of the client 123a, 123b and a confirmation key return button 123c.

[0056] 在员工设定客户终端识别码后,例如在图7中,员工设定的客户终端识别码为“15351902056”,然后,通过按下确认按键123b即可实现设定;另外,通过按下返回按键123c即可实现取消对客户终端识别码的设定。 [0056] After setting the client terminal staff identification code, for example, in FIG. 7, the setting client terminal staff identification code is "15351902056", and then, can be achieved by pressing a confirmation button 123b set; Further, by pressing 123c can be realized under the back button to cancel setting of the client terminal identifier.

[0057] 员工侧输入显示部13用于显示登录画面121,从而让员工输入员工工号和密码;也用于显示安装包传送选择画面122,从而让员工选择安装包;还用于显示安装包传送设定画面123,从而让员工设定客户终端识别码。 [0057] The display unit 13 input-side staff for displaying the login screen 121, so that staff and staff no input password; also used to display a selection screen 122 mounted packet transmission, so that the staff choose to install package; installation package for displaying further the transfer setting screen 123, the client terminal is set so that the staff identification code.

[0058] 安装包传送网络50创建部14用于根据被输入的客户终端识别码创建一个相应的传送网络50,该传送网络50用于在员工用终端10与客户用终端20直接进行安装包的传送与接收。 [0058] The mounting portion 50 creates the packet transfer network 14 in accordance with the customer identification code for the terminal to create a corresponding input of the transport network 50, network 50 transmits the employee for direct client terminal 10 and the terminal 20 is mounted in the package transmission and reception.

[0059] 安装包传送部15用于通过传送网络50将被选择的安装包与员工终端识别码一起传送至客户用终端20。 [0059] The mounting portion 15 for the packet transfer network by transmitting a selected packet transfer 50 is mounted with the staff identification code to the client terminal 20 with the terminal.

[0060] 员工侧暂存部16用于暂时存储被员工输入的员工工号、密码和客户终端识别码。 [0060] The side buffer portion 16 for employees staff no staff is temporarily stored in the input, the client terminal identifier and password.

[0061] 客户侧画面存储部21存储有传送网络50连接设定画面211和安装包安装选择画面212。 [0061] The customer-side screen storage unit 21 stores a transport network 211 and the connection setting screen 50 installation package selection screen 212.

[0062] 图8是本发明的实施例一中传送网络50连接设定画面的示意图。 [0062] FIG. 8 is a schematic view of the connection setting screen 50 of the first embodiment of the present invention in the transport network.

[0063] 如图8所示,传送网络50连接设定画面211用于让客户把安装包接收部23设定为与安装包传送网络50创建部14所创建的传送网络50相连接,从而让客户用终端20能够接收员工用终端10传送来的安装包。 [0063] As shown in FIG. 8, the transmission network 50 connection setting screen 211 for the customer installation package receiving unit 23 is set to the mounting portion 50 creates the packet transfer network 50 is connected to the transport network 14 created, so that customers employees receiving terminal 10 mounted to the packet transfer terminal 20. 传送网络50连接设定画面211包含:用于显示传送网络50的网络名称的网络名显示框211a、确定按键211b和返回按键211c。 Network 50 transmits a connection setting screen 211 includes: the name used to display the network name of the network transmission network 50 of the display frame 211a, 211b and return the key to determine the key 211c.

[0064] 在安装包传送部15将安装包与员工终端识别码一起发送至客户用终端20时,网络名显示框211a中显示传送网络50的名称,例如在图8中,网络名显示框211a中显示的是名称为“zhang”的传送网络50,然后,通过按下确定按键211b即可实现设定安装包接收部23与传送网络50相连接;另外,通过按下返回按键211c即可取消对安装包接收部23的设定。 [0064] In mounting the packet transfer unit 15 installation package transmits staff terminal identification code together to the client using the terminal 20, the network name is displayed the name of the transport network 50, block 211a shown in, for example, in FIG. 8, the network name display frame 211a whose name is displayed in "zhang" transport network 50, and then, by pressing the OK key 211b can be realized setting an installation package receiving unit 23 is connected to the transmission network 50; Further, by pressing the return button to cancel 211c installation package receiving unit 23 is set.

[0065] 安装包接收部23用于通过传送网络50对从员工用终端10传送来的安装包进行接收。 [0065] The packet receiving unit 23 is mounted for receiving transferred via the network 50 from the staff terminal 10 mounted to the packet transfer.

[0066] 图9是本发明的实施例一中安装包安装选择画面的示意图。 [0066] FIG. 9 is an embodiment of the present invention in an installation package of a screen selection.

[0067] 如图9所示,安装包安装选择画面212用于显示接收到的安装包,从而让客户选择需要安装的安装包。 [0067] As shown in FIG. 9, the installation package selection screen 212 for displaying the received installation package, allowing customers to choose to install the installation package. 安装包安装选择画面212包含:多个用于显示每个应用软件的应用软件图标的客户侧图标显示框212a、与每个客户侧图标显示框212a相对应且用于显示应用软件名称的客户侧名称显示框212b、与每个客户侧名称显示框212b相对应且用于选择该安装包的客户侧选择框212c、用于将所有的安装包滚动显示在有限的客户侧显示区域212d中的第二滚动条212e、安装按键212f以及取消按键212g。 Installation package selection screen 212 comprises: a plurality of client-side software application icons for each application of the icon display of the display frame 212a, with each client-side block 212a corresponding to the icon display and to display the name of the client-side software application name display box 212b, with each client-side name display box 212b for selecting the corresponding installation package and the client-side selection block 212c, all of the installation packages for scrolling the first display area 212d in the client side in a limited two scrolling 212e, 212f and install button cancel button 212g.

[0068] 在员工完成选择安装包后,例如在图9中,安装包“邮箱”和安装包“僵尸2”被选择,然后,通过按下安装按键212f来完成选择;另外,通过按下取消按键212g来取消对当前画面中安装包的选择。 [0068] After the selected staff to complete the installation package, for example in FIG. 9, the installation package "Mailbox" and the installation package "zombie 2" is selected, and then, by pressing a button mounted to complete the selection 212f; Further, by pressing the Cancel 212g button to deselect the installation package of the current picture.

[0069] 客户侧暂存部24用于暂时存储安装包接收部23从员工用终端10接收到的安装包。 [0069] The client side buffer portion 24 for temporarily storing the packet reception unit 23 receives the mounting of the terminal 10 from the employee installation package.

[0070] 应用软件安装部25基于被选择的安装包进行相应的应用软件的安装,例如,在图9中,根据被选择的安装包“邮箱”和“僵尸2”,将相应的应用软件安装到客户用终端20中。 [0070] Application software installation section 25 to install the appropriate software based on the selected installation package, for example, in FIG. 9, in accordance with the selected installation package "Mailbox" and "zombie 2", the appropriate application software installed to the client terminal 20 with.

[0071] 客户侧通信部26用于通过通信网络40基于员工终端识别码将客户终端识别码、应用软件名称及对应的安装完毕信息发送至员工用终端10。 [0071] Client-side communication unit 26 via the communication network based on a terminal identifier staff client terminal identifier, and the name of the application software 40 installed corresponding information to the terminal 10 by staff. 这里,该安装完毕信息是指应用软件是否安装的信息。 Here, the installation information is information application software is installed.

[0072] 员工侧通信部17用于通过通信网络40将从客户用终端20接收到的员工工号、客户终端识别码、应用软件名称、安装完毕信息相对应地发送至管理装置30。 [0072] 17 for the staff side communication section staff no through communication network 40 from the client terminal 20 is received, the client terminal identifier, application name, installed transmits information corresponding to the management apparatus 30.

[0073] 管理侧通信部31用于通过通信网络40接收员工用终端10发送来的员工工号、客户终端识别码、应用软件名称、安装完毕信息。 [0073] The management-side communication unit 31 for receiving the staff no staff terminal 10 is transmitted via the communication network 40, a client terminal identifier, application name, installed information.

[0074] 考核信息存储部32对接收到的员工工号、客户终端识别码、应用软件名称和安装完毕信息作为的考核信息进行对应存储。 [0074] staff no evaluation information storing unit 32 is received, the client terminal identifier, and the name of the application software installed as the evaluation information is stored in correspondence.

[0075] 判断部27用于判断被安装的应用软件在安装完成后的预定时间内,该应用软件是否被现场打开。 [0075] 27 determination unit for determining whether application software is installed in a predetermined time after the installation, the application site has been opened. 这里,预定时间为10分钟,现场打开是指如果被安装的应用软件在安装完成后的10分钟内被打开,则判断该应用软件被现场打开,反之,则未被现场打开。 Here, the predetermined time of 10 minutes, open field means that if the installed application software is opened within 10 minutes after the installation, it is judged that the application site is open, and vice versa, the site is not open. 另外,该应用软件是否被现场打开用现场打开信息来指明。 In addition, the application software is being open field open field to specify the information.

[0076] 时间获取部28用于获取相应的应用软件被现场打开的时间长度作为现场打开时长。 [0076] The time acquisition unit 28 for acquiring the corresponding application software is opened long as the length of time the field site open. 在本实施例一中,时间获取部28包含获取单元、计算单元。 In one embodiment in the present embodiment, time acquisition unit 28 includes an acquisition unit, a calculation unit. 获取单元用于获取应用软件完成安装的安装时间,还用于获取应用软件被现场打开的打开时间,还用于获取应用软件被关闭的关闭时间。 Application acquisition unit for acquiring the time to complete the installation of the installation, the software application is further configured to obtain ON time open field, but also for obtaining the application is closed off time. 计算单元用于计算安装时间和打开时间的时间差值作为打开间隔时长,还用于计算出打开时间和关闭时间的时间差值作为现场打开时长。 Calculating means for calculating the time difference between time and open time of installation as the open interval length is further configured to calculate the opening time and the closing time of the time difference long as the open field.

[0077] 客户侧通信部26还用于通过通信网络40将客户终端识别码、应用软件名称、现场打开信息和现场打开时长相对应地发送至管理装置30。 [0077] Client-side communication unit 26 via the communication network 40 for further client terminal identifier, the application name, the scene information and the open field looks open correspondence to the management apparatus 30.

[0078] 管理侧通信部31还用于通过通信网络40接收客户用终端20发送来的客户终端识别码、应用软件名称、现场打开信息和现场打开时长。 [0078] The management-side communication unit 31 for further transmission to the client terminal 20 the terminal identification code, the name of the application software receiving client 40 through a communication network, and information open field site open long.

[0079] 考核信息存储部32还基于接收到的客户终端识别码和应用软件名称将现场打开信息和现场打开时长也作为的考核信息进行对应存储。 [0079] The evaluation information storage unit 32 further terminal identity and application name information field and open field also open as long assessment information is stored in correspondence to the received-based client.

[0080] 员工侧控制部18包含用于控制应用软件安装包存储部11、员工侧画面存储部12、员工侧输入显示部13、安装包传送网络50创建部14、安装包传送部15、员工侧暂存部16和员工侧通信部17运行的计算机程序。 [0080] The control unit 18 comprises a staff side conveying portion 15 for controlling the application software installation package storage unit 11, 12, staff enter the employee side of the screen side storage unit 13 display unit, the installation unit 50 creates the packet transfer network 14, the installation package, employees the side buffer portion 16 and the staff side communication unit 17 runs a computer program.

[0081] 客户侧控制部29包含用于控制客户侧画面存储部21、客户侧输入显示部22、安装包接收部23、客户侧暂存部24、应用软件安装部25、客户侧通信部26、判断部27和时间获取部28运行的计算机程序。 [0081] Client-side control unit 29 for controlling the client-side comprises a screen storage unit 21, the client-side input display section 22, the packet receiving unit 23 is mounted, 24, the application installation unit 25, the communication unit 26 on the client side the client side buffer portion determining time acquisition unit 27 and the operation portion 28 of the computer program.

[0082] 管理侧控制部33包含用于控制管理侧通信部31和考核信息存储部32运行的计算机程序。 [0082] The management-side control unit 33 includes a management-side communication control section 31 and 32 run assessment information storage unit computer program.

[0083]图10是本发明的实施例一中员工服务考核信息存储管理系统的动作流程图。 [0083] FIG. 10 is a flowchart showing the operation of the embodiment of a service employee evaluation information storage management system of the present invention.

[0084] 如图10所示,在本实施例一中,员工服务考核信息存储管理系统100的动作流程包括以下步骤: [0084] As shown in FIG 10, in one embodiment of the present embodiment, the operation flow employee evaluation information storage service management system 100 comprises the following steps:

[0085] 步骤S1-1,员工侧输入显示部13显示登录画面121,让员工输入员工工号,并按下登录按键121c,然后进入步骤S1-2。 [0085] Step S1-1, the staff side input display unit 13 displays the login screen 121, the input staff no staff, 121c and pushes the registration button, and then proceeds to step S1-2.

[0086] 步骤S1-2,员工侧输入显示部13显示安装包传送选择画面122,让员工根据客户的需求选择相对应的安装包,并按下确定按键122f,然后进入步骤S1-3。 [0086] Step S1-2, the staff side of the display unit 13 displays the input packet transfer selection screen 122 is mounted, so that the staff selected according to the needs of customers corresponding to the installation package, and presses the determination key 122f, and then proceeds to step S1-3.

[0087] 步骤S1-3,员工侧输入显示部13显示安装包传送设定画面123,让员工设定相对应的客户终端识别码,并按下确定按键123b,然后进入步骤S1-4。 [0087] Step S1-3, the staff side of the display unit 13 displays the input packet transfer setting screen 123 is mounted, is set corresponding to the staff identification code of the client terminal, and presses the determination button 123b, and then proceeds to step S1-4.

[0088] 步骤S1-4,安装包传送网络创建部14创建一个传送网络50,然后进入步骤Sl_5。 [0088] Step S1-4, the installation unit 14 creates the packet transfer network to create a transport network 50, and then proceeds to step Sl_5.

[0089] 步骤S1-5,安装包传送部15通过传送网络50将被选择的安装包与员工终端识别码一起传送至客户用终端20,然后进入步骤S1-6。 [0089] Step S1-5, the packet transfer unit 15 is mounted terminal 20 through the transmission network 50 to be selected with the packet transfer installation staff identification code to the client terminal, and then proceeds to step S1-6.

[0090] 步骤S1-6,客户侧输入显示部22显示传送网络连接设定画面211,让客户设定安装包接收部23与传送网络50相连接,然后进入步骤S1-7。 [0090] Step S1-6, the client-side display unit 22 displays an input transfer network connection setting screen 211, customer setting-up packet reception unit 2350 is connected to the transmission network, and then proceeds to step S1-7.

[0091] 步骤S1-7,安装包接收部23通过传送网络50接收从员工用终端10发送来的安装包,然后进入步骤S1-8。 [0091] Step S1-7, the installation package receiving unit 23 through the transmission network 50 receives from the staff terminal 10 transmits to the installation package, and then proceeds to step S1-8.

[0092] 步骤S1-8,客户侧输入显示部22将接收到的安装包显示在安装包安装选择画面212中,让客户选择需要安装的安装包,并按下安装按键212f,然后进入步骤S1-9。 [0092] Step S1-8, the client side input display unit 22 displays the received installation package in the installation package selection screen 212, to allow customers to choose to install the installation package, and press the install button 212f, and then proceeds to step S1 -9.

[0093] 步骤S1-9,应用软件安装部25对被选择的安装包进行相应的应用软件的安装,然后进入步骤S1-10。 [0093] Step Sl-9, application software installation section 25 to install the selected packages to install the appropriate software, and then proceeds to step S1-10.

[0094] 步骤S1-10,客户侧通信部26基于员工终端识别码通过通信网络40将客户终端识别码、应用软件名称及安装完毕信息发送至员工用终端10,然后进入步骤S1-11。 [0094] Step S1-10, the client-side communication section 2640 to the client terminal identifier, and the name of the application software installed on staff terminal information transmitted through the communication network identification code to the associate terminal 10, and then proceeds to step S1-11.

[0095] 步骤S1-11,员工侧通信部17通过通信网络40将员工工号、客户终端识别码、应用软件名称和对应的安装完毕信息发送至管理装置30,然后进入步骤S1-12。 [0095] Step S1-11, the staff side communication unit 17 via the communication network 40 staff no, the client terminal identifier, and the name of the application software installed corresponding to the management information transmitting apparatus 30, and then proceeds to step S1-12.

[0096] 步骤S1-12,时间获取部28获取应用软件从完成安装至被现场打开的打开间隔时长,判断部27判断该打开间隔时长是否在预定时间内,进而判断该应用软件是否被现场打开,当判断为是时,进入步骤S1-13,当判断为否时,进入步骤S1-14。 [0096] Step S1-12, time acquisition section 28 acquires application software is installed from complete to length is opened site opened interval, 27 determination by the determination section when the open interval length is within a predetermined time, and then determine whether the application is opened Field when it is determined YES, it proceeds to step S1-13, when the judgment is NO, proceeds to step S1-14.

[0097] 步骤S1-13,时间获取部28获取该应用软件被现场打开的时间长度作为现场打开时长,然后进入步骤S1-15。 [0097] Step S1-13, time acquisition unit 28 acquires the length of time the application was opened the field open as long field, and then proceeds to step S1-15.

[0098] 步骤S1-14,管理侧通信部31通过通信网络40接收员工用终端10发送来的员工工号、客户终端识别码、应用软件名称和安装完毕信息,然后进入步骤S1-18。 [0098] Step S1-14, the management-side communication unit 31 receives the terminal 10 by staff staff no transmitted, the client terminal identifier, application name information and installed via the communication network 40, and then proceeds to step S1-18.

[0099] 步骤S1-15,客户侧通信部26通过通信网络40将客户终端识别码、应用软件名称、现场打开信息和现场打开时长发送至管理装置30,然后进入步骤S1-16。 [0099] Step S1-15, the client-side communication unit 26 via the communication network 40 to the client terminal identifier, application name, and the information field when the field is opened to open the hair to the management apparatus 30, and then proceeds to step S1-16.

[0100] 步骤S1-16,管理侧通信部31通过通信网络40接收员工用终端10和客户用终端20发送来的员工工号、客户终端识别码、应用软件名称、安装完毕信息、现场打开信息和现场打开时长,然后进入步骤S1-17。 [0100] Step S1-16, the management-side communication unit 31 receives via the communication network 10 and 40 employee terminal 20 transmitted the client terminal opens staff no information, the client terminal identifier, application name, installation information field when the site opened and long, and then proceeds to step S1-17.

[0101] 步骤S1-17,考核信息存储部32对管理侧通信部31接收到的员工工号、客户终端识别码、应用软件名称、安装完毕信息、现场打开信息和现场打开时长进行对应存储,然后进入结束状态。 [0101] Step S1-17, the assessment information storage unit 32 side communication management unit 31 receives the staff no long be stored in the client terminal corresponding to the identification code, the name of the application, installation information, and information open field open field, then enter the end state.

[0102] 步骤S1-18,考核信息存储部32对管理侧通信部31接收到的员工工号、客户终端识别码、应用软件名称和安装完毕信息进行对应存储,然后进入结束状态。 [0102] Step S1-18, the assessment information storage unit 32 side communication management unit 31 receives the employee job number, client terminal identifier, application name, and information corresponding to installed memory, and then enters the end state.

[0103] 图11是本发明的实施例一中考核信息对应表的示意图。 [0103] FIG. 11 is a diagram of an embodiment of the evaluation information corresponding table of the present invention.

[0104] 在本实施例一中,经过图10所示的员工服务考核信息存储管理系统100的动作流程步骤操作下来即得到图11所示的考核信息对应表60,该考核信息对应表60中包含用于将该考核信息滚动显示在有限的显示区域61中的第三滚动条62。 [0104] In an embodiment of the present embodiment, after the operation shown in FIG. 10 the staff assessment information storage management system 100 steps down the process to obtain evaluation information corresponding to the table 60 shown in FIG. 11, the evaluation information table 60 corresponding to the examination comprises a third information scrolls a scroll bar 62 in a limited display area 61. 通过该考核信息对应表60能够直接地了解到员工对客户的服务情况,例如,员工工号为“0001”的员工,服务了一个手机号码分别为“15351902056”的客户,并为该客户安装了两个应用软件“邮箱”和“僵尸2”。 With this assessment information correspondence table 60 can directly understand customer service employees, for example, employees working number "0001" employees serve a phone number are "15351902056" customers, and installed for customers two applications "mailbox" and "zombie 2." 这样,便于管理人员对营业厅的员工进行考核管理。 Thus, to facilitate the management of the operating room staff assessment management.

[0105] 实施例一的作用与效果 Action and effect [0105] Example of a

[0106] 根据本实施例一所涉及的员工服务考核信息存储管理系统,因为员工在登录后根据客户的需求选择相应的安装包,并通过设定客户终端识别码使安装包传送部向客户用终端传送安装包,客户用终端接收并安装该安装包,完成安装后的预定时间内该应用软件被现场打开时,时间获取部获取现场打开时长,员工工号、客户终端识别码、软件信息、安装完毕信息、现场打开信息和现场打开时长被发送至管理装置,所以,本实施例一实现了针对员工对来访客户的服务情况作为的考核信息进行存储管理,从而促进了员工对各个来访客户能够提供相适应的服务,提高了服务质量。 [0106] The service employee evaluation information storage management system according to the present embodiment is directed to an embodiment, because employees after login selecting the appropriate installation package according to customer demand, and by setting the client terminal identifier of the mounting portion with the packet transfer to the client terminal transmitting the installation package, the client receives and installs the installation package with the terminal, when the application software within a predetermined time after the completion of the installation is opened site, time acquisition duration unit acquires the scene open, staff no, the client terminal identifier, the software information, installation information, on-site open longer be sent to the management device when information and on-site open, so this embodiment, an implementation of storage management for assessment information staff to visit the customer service situation as, thereby contributing to the staff for each visit customers adapted to provide services, improve the quality of service.

[0107]〈实施例二〉 [0107] <Second Embodiment>

[0108] 在本实施例二中,对于与实施例一中相同的结构,使用相同的符号并省略相同的说明。 [0108] Example II In the present embodiment, with a same structure, the same reference numerals and will not be using the same Example to be described.

[0109] 图12是本发明的实施例二中客户用终端的结构框图。 [0109] FIG. 12 is a configuration diagram of an embodiment of the present invention, two of the client terminal.

[0110] 如图12所示,在本实施例二中,客户用终端220除了包含与实施例一中相同的客户侧画面存储部21、客户侧输入显示部22、安装包接收部23、应用软件安装部25、判断部27和时间获取部28,客户用终端220还包含:流量获取部221、计费点信息获取部222、客户侧暂存部223、客户侧通信部224、以及控制上述各部运行的客户侧控制部225。 [0110] 12, two in the present embodiment, the client terminal 220 in addition to the first embodiment comprises an 21, the client-side input of the same customer-side display unit screen storage unit 22, the packet receiving unit 23 is mounted, application software installation unit 25, determination unit 27 and the time acquisition unit 28, the client terminal 220 further comprising: obtaining traffic 221, the charging point information acquisition unit portion 222, the client side buffer portion 223, the client-side communication section 224, and controls the client-side control unit 225 controls each part of the operation.

[0111] 图13是本发明的实施例二中管理装置的结构框图。 [0111] FIG. 13 is a block diagram of an embodiment of the present invention, the two management apparatus.

[0112] 如图13所示,在本实施例二中,管理装置230:管理侧通信部231、考核信息存储部232、员工信息存储部233、检索判断部234、以及控制上述各部运行的管理侧控制部235。 , In the second embodiment in the present embodiment, the management device [0112] As shown in FIG 13 230: management-side communication unit 231, the assessment information storage unit 232, staff information storage section 233, the search determination unit 234, and controls the operation of each part of the management of the control section 235 side.

[0113] 流量获取部221用于获取客户使用每个所安装的应用软件所产生的流量信息。 [0113] Acquisition unit 221 for obtaining traffic information using client application software installed in each of the generated.

[0114] 计费点信息获取部222用于获取客户使用每个所安装的应用软件所产生的计费点信息。 [0114] accounting point information acquisition unit 222 for acquiring point information billing customers for each application software being installed generated.

[0115] 客户侧暂存部223除了具有与实施例一中的客户侧暂存部24相同的功能以外,还用于暂时存储流量信息和计费点信息。 [0115] In addition to the client side buffer portion 223 have the same functions as a client in the embodiments other than the side buffer portion 24, but also for temporarily storing accounting point information and traffic information.

[0116] 客户侧通信部224除了具有与实施例一中的客户侧通信部26相同的功能以外,还用于通过通信网络40将客户终端识别码、应用软件名称、相对应的流量信息和计费点信息发送至管理装置30。 [0116] In addition to the client-side communication unit 224 has the same functionality as the client-side communication portion 26 in an embodiment other than the embodiment, the client terminal 40 for further identification code, the name of the application software via the communication network, and corresponding information flow meter Fischer point information to the management apparatus 30.

[0117] 管理侧通信部231除了具有与实施例一中的管理侧通信部31相同的功能以外,还用于通过通信网络40接收客户用终端发送来的流量信息和计费点信息。 [0117] In addition to the management-side communication unit 231 has the same functions than in a management-side communication unit 31 of the embodiment, the flow for further information and accounting point information transmitted by the client terminal 40 receives through the communication network.

[0118] 考核信息存储部232除了具有与实施例一中的考核信息存储部32相同的功能以夕卜,还用于根据管理侧通信部231接收到的客户终端识别码和应用软件名称将流量信息和计费点信息也作为考核信息进行对应存储。 [0118] In addition to the assessment information storage unit 232 has the same functionality as in Example Bu Xi in an evaluation information storage unit 32 of the embodiment is further configured according to the management side communication unit 231 receives the identification code to the client terminal and the application name traffic and accounting information corresponding to the point information also stored as evaluation information.

[0119] 员工信息存储部233对应存储有每个员工的员工工号和登录密码。 [0119] employee information storage unit 233 stores a correspondence of every employee staff job number and password.

[0120] 在员工登录时,当员工输入员工工号和密码、并按下登录按键121c时,员工侧通信部17将被输入的员工工号和密码发送至管理装置30,管理侧通信部231还用于通过通信网络40接收员工用终端10发送来的员工工号和密码。 [0120] When an employee logs, when an employee enters and staff no password and login button 121c is pressed, the staff side communication unit 17 to be input and the staff no password sent to the management apparatus 30, the management-side communication unit 231 staff terminal for receiving a further 10 staff no password and transmitted through the communication network 40.

[0121] 检索判断部234基于管理侧通信部231接收到的员工工号从员工信息存储部233中检索出相对应的登录密码,并判断被输入的密码与登录密码是否相同,当判断为是时,实现成功登录。 [0121] Retrieving determination unit 234 based on the staff no management-side communication unit 231 receives the retrieved from 233 employee information storage unit the corresponding password, and determines whether the input password with the password is the same, if yes when, a successful login. 通过在员工登录时输入密码并判断该密码是否正确,实现了对员工的个人帐号进行保护,避免他人进行登录。 By entering a password when employees log in and determine whether the password is correct, the realization of employee's personal account to be protected from others to log on.

[0122] 客户侧控制部225包含用于控制客户侧画面存储部21、客户侧输入显示部22、安装包接收部23、应用软件安装部25、判断部27、时间获取部28、流量获取部221、计费点信息获取部222、客户侧暂存部223和客户侧通信部224运行的计算机程序。 [0122] Client-side control section 225 for controlling the client-side comprises a screen storage unit 21, the client-side input display section 22, the packet receiving unit 23 is mounted, the application installation unit 25, determination unit 27, a time acquisition unit 28, the flow rate acquiring unit 221, accounting point information acquisition unit 222, the client side buffer portion 223 and the client communication unit 224 to run a computer program.

[0123] 管理侧控制部33包含用于控制管理侧通信部231、考核信息存储部232、员工信息存储部233和检索判断部234运行的计算机程序。 [0123] management-side control unit 33 includes a management-side communication control section 231, the assessment information storage unit 232, storage unit 233 and employee information retrieval unit 234 determines to run a computer program.

[0124] 图14是本发明的实施例中员工用终端的动作流程图。 [0124] FIG. 14 is an embodiment of the present invention employees flowchart of the operation of the terminal.

[0125] 如图14所示,在本实施例二中,员工用终端10的动作流程包括以下步骤: [0125] 14, in the second embodiment in the present embodiment, an operation flow of the terminal 10 by staff comprises the steps of:

[0126] 步骤S2-1,员工侧输入显示部13显示登录画面121,让员工输入员工工号和密码,并按下登录按键121c,然后进入步骤S2-2。 [0126] Step S2-1, the staff side input display unit 13 displays the login screen 121, the staff and staff no input password and login button 121c is pressed, and then proceeds to step S2-2.

[0127] 步骤S2-2,员工侧通信部17通过通信网络40将被输入的员工工号和密码发送至管理装置30,然后进入步骤S2-3。 [0127] Step S2-2, the staff side communication unit 17 through the communication network 40 to be input and staff no password sent to the management apparatus 30, and then proceeds to step S2-3.

[0128] 步骤S2-3,管理侧通信部231通过通信网络40接收员工用终端10发送来的员工工号和密码,然后进入步骤S2-4。 [0128] Step S2-3, the management-side communication unit 231 receives the employee transmitted by the terminal 10 and the staff no password via the communication network 40, and then proceeds to step S2-4.

[0129] 步骤S2-4,检索判断部234根据管理侧通信部231接收到的员工工号从员工信息存储部233中检索出与该员工工号相对应的登录密码,然后进入步骤S2-5。 [0129] Step S2-4, determination retrieval unit 234 retrieves the employee job number management side communication unit 231 receives the information from the storage unit 233 the employee and the employee's job number corresponding to the password, and then proceeds to step S2-5 .

[0130] 步骤S2-5,检索判断部234进一步判断被输入的密码与登录密码是否相同,当判断为是时,进入步骤S2-6,当判断为是时,进入步骤S2-1。 [0130] Step S2-5, determination unit 234 further determines retrieving the password entered password is the same, when the judgment is YES, proceeds to step S2-6 when the determination is YES, proceeds to step S2-1.

[0131] 步骤S2-6,员工侧输入显示部13显示安装包传送选择画面122,让员工根据客户的需求选择相对应的安装包,并按下确定按键122f,然后进入步骤S2-7。 [0131] Step S2-6, the staff side of the display unit 13 displays the input packet transfer selection screen 122 is mounted, so that the staff selected according to the needs of customers corresponding to the installation package, and presses the determination key 122f, and then proceeds to step S2-7.

[0132] 步骤S2-7,员工侧输入显示部13显示安装包传送设定画面123,让员工设定相对应的客户终端识别码,并按下确定按键123b,然后进入步骤S2-8。 [0132] Step S2-7, the staff side of the display unit 13 displays the input packet transfer setting screen 123 is mounted, is set corresponding to the staff identification code of the client terminal, and presses the determination button 123b, and then proceeds to step S2-8.

[0133] 步骤S2-8,安装包传送网络创建部14创建一个传送网络50,然后进入步骤S2_9。 [0133] Step S2-8, the installation unit 14 creates the packet transfer network to create a transport network 50, and then proceeds to step S2_9.

[0134] 步骤S2-9,安装包传送部15通过传送网络50将被选择的安装包与员工终端识别码一起传送至客户用终端20,然后进入结束状态。 [0134] Step S2-9, mounting portion 15 transmits the packet transfer network 50 to be selected and installed packet transfer employees to the client terminal together with the identification code terminals 20, and then enters the end state through.

[0135] 图15是本发明的实施例中客户用终端的动作流程图。 [0135] FIG. 15 is an embodiment of the present invention, the operation of the client terminal with a flowchart.

[0136] 如图15所示,在本实施例二中,客户用终端220的动作流程包括以下步骤: [0136] shown in Figure 15, two in the present embodiment, the operation of the client terminal 220 comprises the following steps:

[0137] 步骤S3-1,客户侧输入显示部22显示传送网络连接设定画面211,让客户设定安装包接收部23与传送网络50相连接,然后进入步骤S3-2。 [0137] Step S3-1, the client-side display unit 22 displays an input transfer network connection setting screen 211, customer setting-up packet reception unit 2350 is connected to the transmission network, and then proceeds to step S3-2.

[0138] 步骤S3-2,安装包接收部23通过传送网络50接收从员工用终端10发送来的安装包,然后进入步骤S3-3。 [0138] Step S3-2, the installation package receiving unit 23 through the transmission network 50 receives from the staff terminal 10 transmits to the installation package, and then proceeds to step S3-3.

[0139] 步骤S3-3,客户侧输入显示部22将接收到的安装包显示在安装包安装选择画面212中,让客户选择需要安装的安装包,并按下安装按键212f,然后进入步骤S3-4。 [0139] Step S3-3, the client side input display unit 22 displays the received installation package in the installation package selection screen 212, to allow customers to choose to install the installation package, and press the install button 212f, and then proceeds to step S3 -4.

[0140] 步骤S3-4,应用软件安装部25对被选择的安装包进行相应的应用软件的安装,然后进入步骤S3-5。 [0140] Step S3-4, application software installation section 25 to install the selected packages to install the appropriate software, and then proceeds to step S3-5.

[0141] 步骤S3-5,客户侧通信部26基于员工终端识别码通过通信网络40将客户终端识别码、应用软件名称及安装完毕信息发送至员工用终端10,然后进入步骤S3-6。 [0141] Step S3-5, the client-side communication section 2640 to the client terminal identifier, and the name of the application software installed on staff terminal information transmitted through the communication network identification code to the associate terminal 10, and then proceeds to step S3-6.

[0142] 步骤S3-6,时间获取部28获取应用软件从完成安装至被现场打开的打开间隔时长,判断部27判断该打开间隔时长是否在预定时间内,进而判断该应用软件是否被现场打开,当判断为是时,进入步骤S3-7,当判断为否时,进入步骤S3-9。 [0142] Step S3-6, time acquisition section 28 acquires application software is installed from complete to length is opened site opened interval, 27 determination by the determination section when the open interval length is within a predetermined time, and then determine whether the application is opened Field when it is determined YES, the process proceeds to step S3-7, when the judgment is NO, proceeds to step S3-9.

[0143] 步骤S3-7,时间获取部28获取该应用软件被现场打开的时间长度作为现场打开时长,然后进入步骤S3-8。 [0143] Step S3-7, time acquisition unit 28 acquires the length of time the application was opened the field open as long field, and then proceeds to step S3-8.

[0144] 步骤S3-8,客户侧通信部224通过通信网络40将客户终端识别码、应用软件名称、现场打开信息和现场打开时长发送至管理装置30,然后进入步骤S3-9。 [0144] Step S3-8, the client-side communication unit 224 via the communication network 40 to the client terminal identifier, application name, and the information field when the field is opened to open the hair to the management apparatus 30, and then proceeds to step S3-9.

[0145] 步骤S3-9,在客户使用该应用软件时,流量获取部221和计费点获取部222分别获取所产生的流量信息和计费点信息,然后进入步骤S3-10。 [0145] Step S3-9, when the customer uses the application software, flow rate acquisition unit 221 and the charging point obtaining unit 222 acquires traffic information and accounting point information generated separately and then proceeds to step S3-10.

[0146] 进入步骤S3-10,客户侧通信部224通过通信网络40将客户终端识别码、应用软件名称、相对应的流量信息和计费点信息发送至管理装置30,然后进入结束状态。 [0146] proceeds to step S3-10, the client-side communication unit 224 via the communication network 40 to the client terminal identifier, application name, and corresponding flow rate information transmitted to the accounting point information management device 30, and then enters the end state.

[0147] 图16是本发明的实施例中考核信息存储流程图。 [0147] FIG. 16 is a flowchart of the information stored in the assessment embodiment of the present invention.

[0148] 如图16所示,在本实施例二中,管理装置230的动作流程包括以下步骤: [0148] As shown in FIG. 16, in the second embodiment in the present embodiment, the operation of the process management apparatus 230 includes the following steps:

[0149] 步骤S4-1,管理侧通信部231通过通信网络40接收员工用终端10发送来的员工工号、客户终端识别码、应用软件名称和安装完毕信息,然后进入步骤S4-2。 [0149] Step S4-1, the management-side communication unit 231 receives the employee staff no transmitted, the client terminal identifier, and the name of the application software installed information terminal 10 via the communication network 40, and then proceeds to step S4-2.

[0150] 步骤S4-2,考核信息存储部232对管理侧通信部231接收到的员工工号、客户终端识别码、应用软件名称和安装完毕信息进行对应存储,然后进入步骤S4-3。 [0150] Step S4-2, staff no evaluation information storing portion 232 side communication management unit 231 receives a client terminal identifier, application name, and information corresponding to installed memory, and then proceeds to step S4-3.

[0151] 步骤S4-3,管理侧通信部231通过通信网络40接收客户用终端220发送来的客户终端识别码、应用软件名称、现场打开信息和现场打开时长,然后进入步骤S4-4。 [0151] Step S4-3, the management-side communication unit 231 receives the client terminal 220 transmits to the client 40 through the communication network terminal identifier, the application name, the scene information and the scene open open long, then proceeds to step S4-4.

[0152] 步骤S4-4,考核信息存储部232根据客户终端识别码和应用软件名称对管理侧通信部231接收到的场打开信息和现场打开时长进一步进行对应存储,然后进入步骤S4-5。 [0152] Step S4-4, the assessment information storage unit further corresponding to the long opening 232 is stored information and the open field and according to the customer terminal identity management application names side communication unit 231 receives the field, and then proceeds to step S4-5.

[0153] 步骤S4-5,管理侧通信部231通过通信网络40接收客户用终端220发送来的客户终端识别码、应用软件名称、流量信息和计费点信息,然后进入步骤S4-6。 [0153] Step S4-5,, the management-side communication unit 231 receives the client terminal 220 transmits to the client 40 through the communication network terminal identifier, application name, traffic information and accounting point information, and then proceeds to step S4-6.

[0154] 步骤S4-6,考核信息存储部232根据客户终端识别码和应用软件名称对管理侧通信部231接收到的流量信息和计费点信息进一步进行对应存储,然后进入结束状态。 [0154] Step S4-6, assessment management information storage portion 232 side communication unit 231 receives the traffic information and the accounting point information stored in correspondence further client terminal according to the identification code and the name of the application software, and then enters the end state.

[0155] 图17是本发明的实施例二中考核信息对应表的示意图。 [0155] FIG. 17 is a schematic diagram according to a second embodiment of the evaluation information corresponding to the table of the present invention.

[0156] 在本实施例二中,经过图15至图16所示的员工用终端10、客户用终端220和管理装置230的动作流程步骤操作下来即得到图17所示的考核信息对应表70,该考核信息对应表70中包含用于将该考核信息滚动显示在有限的显示区域71中的第四滚动条72。 Assessment information [0156] In the present embodiment in the second embodiment, FIGS. 15 to employees through the terminal 10 shown in FIG. 16, the operation of the process steps with the client terminal 220 and the management apparatus 230 to obtain down operation correspondence table 17 shown in FIG. 70 the examination table 70 contains information corresponds to the evaluation information scrolls in a limited display area 71 in the fourth scroll bar 72. 通过该考核信息对应表70可以直接地了解到员工对客户的服务情况,而且从员工对安装的应用软件的使用情况(即流量信息和计费点信息),可以看出员工向该客户所提供的服务是否适合该客户,这样,能够促进员工能够对各个来访客户提供相适应的服务,从而达到提高服务质量的作用。 The assessment by 70 direct employees understand information corresponding to the table of service to customers, but also from the staff use (ie, traffic information and billing information point) for application software installed, you can see the staff provided to the client the service is suitable for the client, so that employees can contribute to adapt to be able to provide services to each customer visit, so as to achieve improved quality of service. 例如,员工工号为“0001”的员工,为手机号为“15351902056”的客户安装了两个应用软件“邮箱” “僵尸2”,该客户在以后的使用过程中,对“邮箱”的使用仅产生了“10M”的流量信息,对“僵尸2”的使用产生了“50M”的流量信息、并产生了“10元”的计费点信息,说明员工为该客户提供了相适应的服务。 For example, employees working number "0001" of employees, the phone number "15351902056" client application software installed two "mailbox" "Zombie 2", the client in the future use of the process, to "mailbox" of produced only "10M" the flow of information, the use of "zombie 2" had "50M" traffic information, and generates a "$ 10" accounting point information indicates that the employee provides services for customers to adapt .

[0157] 实施例二的作用与效果 [0157] Function and effect according to the second embodiment

[0158] 根据本实施例二所涉及的员工服务考核信息存储管理系统,因为员工在登录成功后根据客户的需求选择相应的安装包,并通过设定客户终端识别码使安装包传送部向客户用终端传送安装包,客户用终端接收并安装该安装包,完成安装后的预定时间内该应用软件被现场打开时,时间获取部获取现场打开时长,客户在使用该应用软件时,流量获取部获取所产生的流量信息,计费点获取部获取所产生的计费点信息,员工工号、客户终端识别码、应用软件名称、安装完毕信息、现场打开信息和现场打开时长被发送至管理装置,所以,本实施例二不仅能够将员工对来访客户的服务情况作为的考核信息进行存储管理,而且还能够获取客户在安装应用软件后的使用过程中的流量信息和计费点信息也作为考核信息进行存储管理,更进一步地促进了员工对各个来 [0158] The service employee evaluation information storage management system of the second embodiment involved, because employees select the appropriate installation package in accordance with customer demand login is successful, and by setting the client terminal identifier of the mounting portion to the client packet transfer when transmitting terminal installation package, the client receives and installs the installation package terminal, when open field, duration time acquisition section acquires field to open the application software within a predetermined time after the installation is completed, the customer using the application software, flow rate acquiring unit acquiring the generated flow information, accounting point information acquisition section acquires the generated charging point, staff no, the client terminal identifier, application name, installed information length is sent to the management apparatus and the information field when the field is opened to open Therefore, this assessment information Example two employees will not only be able to visit the customer service situation as the implementation of storage management, but also to get customer traffic information and billing information into the application software installation process is also used as assessment information storage management, and further promoted to various employees 访客户能够提供相适应的服务,从而更为有效地提高了营业厅对客户的服务质量。 Interview with customers to offer adapted services to more effectively improve the business hall of the quality of customer service.

[0159] 上述实施方式为本发明的优选案例,并不用来限制本发明的保护范围。 [0159] The preferred embodiment of the present invention case, not intended to limit the scope of the present invention.

Claims (6)

1.一种员工服务考核信息存储管理系统,把公司员工在营业厅对来访客户的服务情况作为考核信息进行存储管理,其特征在于,包括: 由所述员工持有并且具有员工终端识别码的员工用终端; 由所述客户持有并且具有客户终端识别码、通过通信网络与所述员工用终端相通信连接的客户用终端;以及通过所述通信网络与所述员工用终端和所述客户用终端相通信连接的管理装置, 其中,所述员工用终端包含:应用软件安装包存储部、员工侧画面存储部、员工侧输入显示部、安装包传送网络创建部、安装包传送部及员工侧通信部, 所述客户用终端包含:客户侧画面存储部、客户侧输入显示部、安装包接收部、应用软件安装部及客户侧通信部, 所述管理装置包含:管理侧通信部、考核信息存储部, 所述应用软件安装包存储部存储有与每个应用软件相对应的各 An employee evaluation information storage service management system, the storage management staff in the operating room of service to visiting customers as evaluation information, characterized by comprising: holding, by the staff and staff having the terminal identification code staff terminal; and held by the client terminal having a client identifier, through a communication network with the client terminal in communication with employees of the terminal connector; and by the staff of the communication network and said client terminal a terminal in communication with a management apparatus are connected, wherein, the staff terminal comprising: application software installation package storage unit, screen storage portion-side staff, the staff side of the input display unit, the packet transfer network creation mounting portion, the mounting portion and the packet transfer employees side communication unit, the client terminal comprising: a client side screen storage unit, the client side input display unit, the installation package receiving portion, the mounting portion and the application on the client side communication unit, said management apparatus comprising: management-side communication unit, assessment information storing section, the application software installation package storage unit stores application software corresponding to each of the respective 安装包, 所述员工侧画面存储部存储有登录画面、安装包传送选择画面和安装包传送设定画面, 所述员工侧输入显示部显示所述登录画面,让所述员工输入相应的员工工号从而进行登录;显示所述安装包传送选择画面,让所述员工根据所述客户的需求选择相应的所述安装包;显示所述安装包传送设定画面,让所述员工设定所述客户终端识别码以便向对应的所述客户用终端传送所述安装包, 所述安装包传送网络创建部根据被输入的所述客户终端识别码创建一个相应的传送网络, 所述安装包传送部通过所述传送网络将被选择的所述安装包与所述员工终端识别码一起传送至所述客户用终端, 所述客户侧画面存储部存储有传送网络连接设定画面和安装包安装选择画面, 所述客户侧输入显示部显示所述传送网络连接设定画面,让所述客户把所述安装包 Installation package, the staff side panel storage stores a login screen, a selection screen and install the packet transfer packet transfer installation setting screen, the staff side of the input display section displays the login screen, so the work of employees enter the appropriate employees No. thereby performing log; displaying the selection screen mounting packet transmission, so that the said employees to select the appropriate installation package according to the needs of the customer; displaying the transmission setting screen installation package, so that the setting of the employees the client terminal identifier to said mounting terminal transmits packets corresponding to the client, the packet transfer network to create said mounting portion to create a transport network according to the respective client terminal identification code is inputted, the packet transfer of the mounting portion the installation package is transmitted together with the terminal identification code by the staff transport network to be selected to the client terminal, the client-side storage unit stores a picture transmission network connection setting screen and installation package selection screen , the client-side display unit to display the input transmission network connection setting screen, so that the installation package to the client 收部设定为与所述传送网络相连接, 所述安装包接收部通过所述传送网络对从所述员工用终端传送来的所述安装包进行接收, 所述客户侧输入显示部将接收到的所述安装包显示在所述安装包安装选择画面中,让所述客户选择需要安装的所述安装包, 所述应用软件安装部基于被选择的所述安装包进行相应的所述应用软件的安装,所述客户侧通信部通过所述通信网络基于所述员工终端识别码将所述客户终端识别码、与所述应用软件相对应的应用软件名称、及对应的安装完毕信息发送至所述员工用终端, 所述员工侧通信部通过所述通信网络将从所述客户用终端接收到的所述员工工号、所述客户终端识别码、所述应用软件名称、所述安装完毕信息相对应地发送至所述管理装置,所述考核信息存储部对接收到的所述员工工号、所述客户终端识别码、所述 Set receiving portion connected to the transport network, the installation package receiving unit received through said transport network installation personnel from the transmitting terminal to receive the packet, the client-side input display unit to display the installation package in the installation package selection screen, selected by the customer so that the installation package to install the software application based on said mounting portion is selected corresponding to the installation package of the application install the software, the client-side communication unit through the communication network based on the identification code of the staff terminal identification code to the client terminal, the name of the application software corresponding to the software application, and the corresponding information is transmitted to the installation the staff no staff with the terminal, the staff side communication unit through the communication network received from the client terminal, said client terminal identifier, the application name, the installation transmitting information corresponding to the management apparatus, the assessment of the staff no received information storage unit, the client terminal identifier, the 用软件名称和所述安装完毕信息作为的所述考核信息进行对应存储。 The name and the software installation is complete as the evaluation information is stored in correspondence.
2.根据权利要求1所述的员工服务考核信息存储管理系统,其特征在于: 其中,所述客户用终端还包含流量获取部,该流量获取部用于获取所述客户使用每个所述应用软件所产生的流量信息, 所述客户侧通信部将所述客户终端识别码、所述应用软件名称和相对应的所述流量信息发送至所述管理装置, 所述考核信息存储部还基于接收到的所述客户终端识别码和所述应用软件名称将所述流量信息也作为所述考核信息进行对应存储。 The service staff assessment information storage management system according to claim 1, wherein: wherein said client terminal further comprises Acquisition section, the flow rate of the acquisition portion for acquiring each of the client application using flow information generated by the software, the client-side communication unit to the client terminal identifier, the application name and the software management means corresponding to said flow rate information to, the storage unit further examination based on the received information to the client terminal identification code and the name of the application software, as the flow rate information is also stored in the corresponding evaluation information.
3.根据权利要求1所述的员工服务考核信息存储管理系统,其特征在于: 其中,所述客户用终端还包含计费点获取部,该计费点获取部用于获取所述客户使用每个所述应用软件所产生的计费点信息, 所述客户侧通信部将所述客户终端识别码、所述应用软件名称和相对应的所述计费点信息发送至所述管理装置, 所述考核信息存储部还基于接收到的所述客户终端识别码和所述应用软件名称将所述计费点信息也作为所述考核信息进行对应存储。 The service staff assessment information storage management system according to claim 1, wherein: wherein said client terminal further comprises a charging point obtaining unit, the charging point acquisition section for acquiring each of the customers a charging point information generated by the software application, the client-side communication section to transmit the client terminal identifier, the application name and the corresponding point of the charging information to the management apparatus, the said evaluation information storage unit of the client is further based on the received terminal identification code and the name of the application software but also the charging point information as the evaluation information corresponding to storage.
4.根据权利要求1所述的员工服务考核信息存储管理系统,其特征在于: 其中,所述客户用终端还包含时间获取部, 在所述应用软件被安装后的预定时间内,当该应用软件被现场打开后,所述时间获取部获取该应用软件被现场打开的时间长度作为现场打开时长, 所述客户侧通信部通过所述通信网络将所述客户终端识别码、所述应用软件名称、所述现场打开信息和所述现场打开时长相对应地发送至所述管理装置, 所述考核信息存储部还基于接收到的所述客户终端识别码和所述应用软件名称将所述现场打开信息和所述现场打开时长也作为的所述考核信息进行对应存储。 The service staff assessment information storage management system according to claim 1, wherein: wherein said client terminal further comprises a time acquisition unit within the predetermined time after the application software is installed, when the application after the software is turned on site, time acquisition section acquires the length of time the application is opened as open field when the field length, the client-side communication unit through the communication network to the client terminal identifier, the application name the field looks correspondingly transmitted to the management apparatus, the assessment information storage unit of the client is further based on the received terminal identification code and the name of the software application to open an open field and the information field opening and the information field are long open as the evaluation information corresponding to storage.
5.根据权利要求1所述的员工服务考核信息存储管理系统,其特征在于: 其中,所述员工用终端和所述客户用终端都为移动通讯终端, 所述员工终端识别码和所述客户终端识别码都为手机号码。 The service staff assessment information storage management system according to claim 1, wherein: wherein, the staff terminal and the client mobile communication terminal are terminal, terminal identification code of the staff and the customers terminal identity are cell phone number.
6.根据权利要求1所述的员工服务考核信息存储管理系统,其特征在于: 其中,所述管理装置还包含:员工信息存储部和检索判断部, 所述员工信息存储部对应存储有每个所述员工的所述员工工号和登录密码, 所述员工侧输入显示部显示所述登录画面,还用于让所述员工输入密码, 所述员工侧通信部将被输入的所述员工工号和所述密码发送至所述管理装置, 所述检索判断部基于接收到的所述员工工号从所述员工信息存储部中检索出相对应的所述登录密码,并判断所述密码与所述登录密码是否相同,当判断为是时,进行所述登录。 The service staff assessment information storage management system according to claim 1, wherein: wherein said management means further comprising: information storage and retrieval employee determination section, corresponding to the employee information storage unit stores for each the said employees and staff no password, the staff side of the input display section to display the login screen, is used to allow the staff to enter a password, the staff side communication unit to be input staff work number and the password to the management apparatus, the search determination unit based on the staff no received from the employee information storage unit corresponding to the retrieved login password, and the password is determined the password is the same, when the determination is YES, for the login.
CN201410709176.4A 2014-11-28 2014-11-28 Service staff appraisal information storage management system CN104657813B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201410709176.4A CN104657813B (en) 2014-11-28 2014-11-28 Service staff appraisal information storage management system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201410709176.4A CN104657813B (en) 2014-11-28 2014-11-28 Service staff appraisal information storage management system

Publications (2)

Publication Number Publication Date
CN104657813A true CN104657813A (en) 2015-05-27
CN104657813B CN104657813B (en) 2017-08-01

Family

ID=53248906

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201410709176.4A CN104657813B (en) 2014-11-28 2014-11-28 Service staff appraisal information storage management system

Country Status (1)

Country Link
CN (1) CN104657813B (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN105574662A (en) * 2015-12-11 2016-05-11 芜湖乐锐思信息咨询有限公司 Work performance evaluation system

Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030055666A1 (en) * 1999-08-23 2003-03-20 Roddy Nicholas E. System and method for managing a fleet of remote assets
CN101118619A (en) * 2007-09-05 2008-02-06 中国移动通信集团福建有限公司 Integration managing device and method
CN101661575A (en) * 2008-08-27 2010-03-03 中国移动通信集团安徽有限公司 System and method for evaluating service quality
CN101763590A (en) * 2009-12-23 2010-06-30 中山大学 Bank counter service system
CN101866450A (en) * 2010-05-21 2010-10-20 江苏航泰电子科技有限公司 Service quality supervising method and implementation
CN103365672A (en) * 2012-03-29 2013-10-23 宇龙计算机通信科技(深圳)有限公司 Method and system for processing description information of application program
CN103955472A (en) * 2014-03-31 2014-07-30 北京奇虎科技有限公司 Downloaded file transmission method and device, and browser
CN104091245A (en) * 2014-07-28 2014-10-08 上海佳图数码科技有限公司 System maintenance services

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030055666A1 (en) * 1999-08-23 2003-03-20 Roddy Nicholas E. System and method for managing a fleet of remote assets
CN101118619A (en) * 2007-09-05 2008-02-06 中国移动通信集团福建有限公司 Integration managing device and method
CN101661575A (en) * 2008-08-27 2010-03-03 中国移动通信集团安徽有限公司 System and method for evaluating service quality
CN101763590A (en) * 2009-12-23 2010-06-30 中山大学 Bank counter service system
CN101866450A (en) * 2010-05-21 2010-10-20 江苏航泰电子科技有限公司 Service quality supervising method and implementation
CN103365672A (en) * 2012-03-29 2013-10-23 宇龙计算机通信科技(深圳)有限公司 Method and system for processing description information of application program
CN103955472A (en) * 2014-03-31 2014-07-30 北京奇虎科技有限公司 Downloaded file transmission method and device, and browser
CN104091245A (en) * 2014-07-28 2014-10-08 上海佳图数码科技有限公司 System maintenance services

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN105574662A (en) * 2015-12-11 2016-05-11 芜湖乐锐思信息咨询有限公司 Work performance evaluation system

Also Published As

Publication number Publication date
CN104657813B (en) 2017-08-01

Similar Documents

Publication Publication Date Title
US7720091B2 (en) Systems and methods to arrange call back
US20030101342A1 (en) Secure printing system and method
US9106473B2 (en) Systems and methods to connect buyers and sellers
US20040128183A1 (en) Methods and apparatus for facilitating creation and use of a survey
US20060034201A1 (en) Taxi dispatching system and dispatching method
CN101304575B (en) Method and communication terminal capable of automatically matching incoming call number or note number
US7010110B2 (en) Method and apparatus for monitoring telephone status
EP1850575A1 (en) Method and apparatus for monitoring and controlling wireless resource usage
US8010090B2 (en) Mobile collection application
US9571208B2 (en) Input/output device, mobile device, and information displaying device
CN1186740C (en) Moving situation information providing method and server
US6744874B2 (en) Method of universal communication and devices thereof
EP1959652A1 (en) Telephone background screensaver with live internet content
US20050240417A1 (en) Monitoring usage of electronic equipment
WO2012027708A2 (en) Operation of a computing device involving wireless tokens
CA2559999A1 (en) Mobile paper record processing system
EP2278546A3 (en) Billing system with authenticated wireless device transaction event data
WO2010022274A1 (en) Data packet generator for generating passcodes
EP0862104A3 (en) Authentication system using network
JP2002055895A (en) Communication system of computer network
US20070254628A1 (en) Method, apparatus and system for monitoring and controlling wireless resource usage
JP2005073114A (en) Electronic advertising system and display method which use mobile terminal, advertising display program, and advertising display support program
KR20000062147A (en) Online Churn Reduction and Loyalty System
US20080287142A1 (en) Location Dependent Content Provision
CN1799251A (en) Using a mobile station for productivy tracking

Legal Events

Date Code Title Description
C06 Publication
C10 Entry into substantive examination
GR01