CN106557930A - A kind of banking equipment based on identification code reports cut-in method and system for repairment - Google Patents
A kind of banking equipment based on identification code reports cut-in method and system for repairment Download PDFInfo
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- CN106557930A CN106557930A CN201510621018.8A CN201510621018A CN106557930A CN 106557930 A CN106557930 A CN 106557930A CN 201510621018 A CN201510621018 A CN 201510621018A CN 106557930 A CN106557930 A CN 106557930A
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Abstract
The present invention provides a kind of banking equipment based on identification code and reports access system for repairment, including data analytics server, at least one by user operation the first hand-held mobile terminal and at least one by maintenance of equipment human users the second hand-held mobile terminal.EIC equipment identification code information is read in response to the operation of user in the first hand-held mobile terminal, the device fault information of collection input, and be connected with data analytics server by wireless network and carry out data exchange, obtain from data analytics server and display device maintenance process state；Data analytics server generates maintenance task, recording equipment service mode according to equipment and fault message preferred equipment maintainer；Second hand-held mobile terminal obtains maintenance task from data analytics server by wireless network, obtain the process state of simultaneously display device maintenance, on the second hand-held mobile terminal in response to maintenance of equipment personnel operation, receive maintenance task or continue to be dispatched to other maintaineies by maintenance task, receive maintenance task by other maintaineies.The present invention solves existing equipment and reports cut-in method existence information for repairment and transmits not in time, inaccurate, and range of management is the problems such as limit to.
Description
Technical field
The present invention relates to banking equipment maintenance and management field, and in particular to a kind of bank based on identification code sets
It is standby to report cut-in method and system for repairment.
Background technology
With the development of information technology, the type and quantity of the various kinds of equipment that bank uses are more and more, failure
Rate and report rate for repairment and also increase therewith.It is existing report for repairment mode be mainly user's discovering device exception after, look into first
Look for the maintainer contact method of equipment；Then by the related maintenance of the means such as phone, mail, note contact
Personnel, while the essential information and abnormal conditions of registering apparatus；Last maintainer detects, investigates and solve
Problem.Predominantly manual type is checked in the registration and service mode for reporting equipment for repairment, and existence information transmits not
In time, it is inaccurate, and range of management is the problems such as limit to.Existing equipment repair reporting system is divided into inside bank
System and vendor system, due to each independent, it is impossible to connect, information cannot be shared, and be mainly into behaviour
Registration afterwards, thus maintenance process management still in the way of labor management based on, consume bank-user
Substantial amounts of time and efforts.In fact, the technical merit and the coordination ability and the responsibility of maintainer of user
The heart all directly influences the maintenance efficiency of equipment.Therefore need a kind of conveniently banking equipment of realization badly to report for repairment
Cut-in method and system.
The content of the invention
It is an object of the invention to provide a kind of banking equipment based on identification code reports cut-in method and system for repairment,
Encoded by information and the technological means such as information Auto-matching overcome in prior art information transmission not in time, no
Accurate defect, realizes the convenience of maintenance of equipment process and quick.
By the technical characteristic of independent claims, the above-mentioned purpose of the present invention realizes that dependent claims are with another
Choosing or favourable mode develop the technical characteristic of independent claims.
To reach above-mentioned purpose, the present invention proposes that a kind of banking equipment based on identification code reports cut-in method for repairment,
Comprise the following steps：
Step one, the index that identification equipment is chosen according to the attribute that equipment has, and by the index with identification code
Form encoded, identification code therein be Quick Response Code, bar code, picture or word in one kind；
Step 2, the identification code is scanned by the first hand-held mobile terminal when reporting for repairment, realizes the automatic data collection of information,
By wireless network transmissions to back-end data Analysis server；
The event of step 3, back-end data Analysis server according to the index matching unit information and equipment of equipment
Barrier and positional information, and automatic fitration preferred equipment maintainer；
Step 4, user are input into or change device fault information shape in the first hand-held mobile terminal and report record for repairment,
By wireless network transmissions to back-end data Analysis server, maintenance is generated by back-end data Analysis server and is appointed
Business；
The state that step 5, back-end data Analysis server are processed according to task is by task automatic push to user
The first hand-held mobile terminal and maintainer the second hand-held mobile terminal, at display device maintenance task and task
Reason state；
In its second hand-held mobile terminal, step 6, maintainer check that maintenance of equipment task and task process state,
Then it is hand-held mobile-terminated by task by second, or it is dispatched to other maintaineies；
Step 7, complete maintenance of equipment after, by the first hand-held mobile terminal, user confirms that maintenance is completed, confirm
Information is transferred to data analytics server from the first hand-held mobile terminal, completes to confirm.
Improvement of the invention, it is also proposed that a kind of banking equipment based on identification code reports access system for repairment, bag
Include data analytics server, at least one by the first hand-held mobile terminal and at least one of user operation by setting
Second hand-held mobile terminal of standby maintainer operation, wherein：
EIC equipment identification code information is read in response to the operation of user in the first hand-held mobile terminal, collection input
Device fault information, and be connected with data analytics server by wireless network and carry out data exchange, from data
The process state that Analysis server is obtained and display device is keeped in repair；
The data analytics server generates maintenance and appoints according to equipment and fault message preferred equipment maintainer
Business, recording equipment service mode；
The second hand-held mobile terminal obtains maintenance task from data analytics server by wireless network, obtains
And display device maintenance process state, on the second hand-held mobile terminal in response to maintenance of equipment personnel behaviour
Make, receive maintenance task or continue to be dispatched to other maintaineies by maintenance task, connect by other maintaineies
By maintenance task.
Compared with prior art, its remarkable advantage is the present invention：
(1) equipment index is encoded by identification code, reports the information description of equipment for repairment more accurately, report for repairment
Acquisition of information more convenient and quicker；
(2) by index matching unit information and the service mode of the equipment, encoded content is simplified, and
And it is easy to extension；
(3) by automatic fitration preferred equipment maintainer method, realize maintenance task fast and accurately
Push；
(4) shared platform there is provided repair message is reported for repairment by the present invention for banking equipment so that report stream for repairment
Journey is greatly simplified, and information transmission promptly and accurately, can supervise by maintenance process.
It should be appreciated that all combinations of aforementioned concepts and the extra design for describing in greater detail below are only
One of subject matter of the disclosure is can be viewed as in the case where such design is not conflicting
Point.In addition, all combinations of theme required for protection are considered as a part for the subject matter of the disclosure.
Can be more fully appreciated with reference to accompanying drawing from the following description present invention teach that foregoing and other side
Face, embodiment and feature.The present invention other additional aspects such as illustrative embodiments feature and/or have
Beneficial effect will be obvious in the following description, or by according to present invention teach that specific embodiment practice
In learn.
Description of the drawings
Accompanying drawing is not intended to drawn to scale.In the accompanying drawings, each the identical or approximate phase for illustrating in each figure
Same ingredient can be indicated by the same numeral.For clarity, in each figure, not each
Ingredient is labeled.Now, example will be passed through and various aspects of the invention is described in reference to the drawings
Embodiment, wherein：
Fig. 1 is to report the showing of access system based on the banking equipment of identification code according to certain embodiments of the invention
It is intended to.
Fig. 2 is the stream for reporting cut-in method based on the banking equipment of identification code for repairment according to certain embodiments of the invention
Journey schematic diagram.
Specific embodiment
In order to know more about the technology contents of the present invention, especially exemplified by specific embodiment and institute's accompanying drawings are coordinated to be described as follows.
Each side with reference to the accompanying drawings to describe the present invention in the disclosure, shown in the drawings of the reality of many explanations
Apply example.Embodiment of the disclosure must not be intended to include all aspects of the invention.It should be appreciated that being situated between above
The various designs for continuing and embodiment, and those designs for describing in more detail below and embodiment can be with
In in many ways any one implementing, this is because design disclosed in this invention and embodiment are not limited
In any embodiment.In addition, can be used alone in terms of more disclosed by the invention, or with the present invention
It is disclosed otherwise any appropriately combined using.
With reference to shown in Fig. 1, embodiments in accordance with the present invention, a kind of banking equipment based on identification code are reported for repairment and are connect
Enter system, including data analytics server 102, at least one by the first hand-held mobile terminal 101 of user operation
And at least one by maintenance of equipment human users the second hand-held mobile terminal 103.
Flow chart with reference to shown in Fig. 1 and Fig. 2, the first hand-held mobile terminal 101 is in response to user's
EIC equipment identification code information is read in operation, gathers the device fault information of input, and passes through wireless network and data
Analysis server connection carries out data exchange, obtains the process of simultaneously display device maintenance from data analytics server
State.
The data analytics server 102 generates dimension according to equipment and fault message preferred equipment maintainer
Repair task, recording equipment service mode.
The second hand-held mobile terminal 103 obtains maintenance task from data analytics server by wireless network,
The process state of simultaneously display device maintenance is obtained, in response to maintenance of equipment personnel on the second hand-held mobile terminal
Operation, receive maintenance task or continue to be dispatched to other maintaineies by maintenance task, by other maintenance people
Member receives maintenance task.
The data analytics server 102 can be separate unit physical server, or multiple stage physical services
Device.
Described the first hand-held mobile terminal 101, the second hand-held mobile terminal 103 adopt smart mobile phone, hand-held meter
Calculation equipment (PAD, HPC) etc. has image acquisition (by photographic head), identification code scanning recognition (place
Reason device call relative program to recognize), wireless communication (communication module based on GPRS or WIFI),
The mobile device of data processing and display function (display screen) is realizing.First hand-held mobile terminal, second-hand
Hold mobile quantity to be arranged as required to, however it is not limited to separate unit, in certain embodiments, first is hand-held
Mobile terminal, the second hand-held movement can also be physically same type of equipment, it is also possible to operation choosing every time
With different physical equipments.
A kind of banking equipment based on identification code as shown in Figure 2 reports cut-in method for repairment, with reference to shown in Fig. 1
Banking equipment reports access system for repairment, and the realization of the method is comprised the following steps：
Step one, the index that identification equipment is chosen according to the attribute that equipment has, and by the index with identification code
Form encoded, identification code therein be Quick Response Code, bar code, picture or word in one kind；
Step 2, the identification code is scanned by the first hand-held mobile terminal when reporting for repairment, realizes the automatic data collection of information,
Passed by wireless network (such as the 2G/3G/4G networks based on GPRS, or WIFI wireless networks etc.)
It is defeated to back-end data Analysis server；
The event of step 3, back-end data Analysis server according to the index matching unit information and equipment of equipment
Barrier and positional information, and automatic fitration preferred equipment maintainer；
Step 4, user are input into or change device fault information shape in the first hand-held mobile terminal and report record for repairment,
By wireless network transmissions to back-end data Analysis server, maintenance is generated by back-end data Analysis server and is appointed
Business；
The state that step 5, back-end data Analysis server are processed according to task is by task automatic push to user
The first hand-held mobile terminal and maintainer the second hand-held mobile terminal, at display device maintenance task and task
Reason state；
In its second hand-held mobile terminal, step 6, maintainer check that maintenance of equipment task and task process state,
Then it is hand-held mobile-terminated by task by second, or it is dispatched to other maintaineies；
Step 7, complete maintenance of equipment after, by the first hand-held mobile terminal, user confirms that maintenance is completed, confirm
Information is transferred to data analytics server from the first hand-held mobile terminal, completes to confirm.
Below the exemplary implementation method of each step of preceding method is further detailed and is described.
Described identification code is the one kind in Quick Response Code, bar code, picture or word, according to the identification code
Can directly obtain or the information such as manufacturer, the model of the equipment are obtained from data analytics server inquiry.Such as
This, user may recognize that the equipment by first hand-held these identification codes of mobile terminal collection (such as scanning)
Manufacturer, the identification information such as model.
In some instances, matching is indexed in the step 3 and can adopts Key-Value data models, Key
The field being worth corresponding to the index, Value values are the service mode of facility information and the equipment.
In further example, the data structure of the Key values is specifically as follows R trees, B+ trees, B
Tree, aggregat ion pheromones or self-defining method.
In some preferred examples, automatic fitration in the step 3 is the facility information according to index matching
And the failure and positional information of equipment, maintainer information are filtered, and preferably go out suitable maintainer.
Preferred method is realized using the one kind in ballot method, correlational analysis method or self-defining method.
In the step 4, the device fault information of input or modification can both be the maintenance record of new typing,
Can also be the modification to former maintenance record, such as but not limited to supplement fault message, increase maintainer,
The contents such as examination ＆ verification maintainer, modification maintenance time, confirmation maintenance.
With reference to the example shown in Fig. 2, concrete banking equipment described above reports of cut-in method for repairment
It is exemplary to realize process.
Step 201, chooses the index of identification equipment according to the attribute that equipment has, and by the index with identification code
Form encoded, according to this specific embodiment, the identification code is Quick Response Code, and the index is chosen
The manufacturer of equipment, model and numbering.
Step 202, when reporting for repairment, user scans the identification code by the first hand-held mobile terminal, realizes the automatic of information
Collection, by wireless network transmissions to back-end data Analysis server, tool is chosen in the first hand-held mobile terminal
There are the intelligent handss of image acquisition, identification code scanning recognition, wireless communication, data processing and display function
Machine；The wireless network chooses 2G/3G/4G networks.
Step 203, back-end data Analysis server is according to the index matching unit information and the equipment of equipment
Service mode, and automatic fitration preferred equipment maintainer.The index matching is using Key-Value data moulds
Type, Key values are the field corresponding to the index, and Value values are the maintenance shape of facility information and the equipment
State.According to this specific embodiment, Key values are manufacturer, model and the numbering of equipment, and Value values are equipment
Use date, using mechanism, installation personnel facility information, and the equipment reporting for repairment personnel, maintenance people
Member, fault diagnosis service mode information.
For Rapid matching, the data structure of the Key values is gathered specifically using the method for B+ tree aggregat ion pheromones
Collection adopts manufacturer, model and the number field of equipment；The automatic fitration is the equipment letter according to index matching
Breath and the failure and positional information of equipment, maintainer information etc. are filtered, and preferably go out suitable maintenance
Personnel.
In order to improve filter efficiency, the preferred process specifically adopts correlational analysis method, by the model of equipment,
Equipment fault, positional information etc. constitute one-dimensional vector X, by the model of equipment in maintainer and maintenance record,
Equipment fault, maintainer positional information etc. constitute one-dimensional vector Y, calculate linearly dependent coefficient between the two
R=(X, Y), then carries out filtering and preferred equipment maintainer according to the sequence of correlation coefficient.
Step 204, user are input into or change the information such as equipment fault in the first hand-held mobile terminal and form complete
Report record for repairment, by wireless network transmissions to back-end data Analysis server, by back-end data Analysis server
Generate maintenance task.
Step 205, the state that back-end data Analysis server is processed according to task is by task automatic push to user
Operation the first hand-held mobile terminal and maintainer the second hand-held mobile terminal, display device maintenance task and appoint
Business process state, according to this specific embodiment, the second hand-held mobile terminal adopts logical with wireless network
The smart mobile phone of letter, data processing and display function, the task process state include equipment report for repairment personnel,
Report time, failure-description, service mode, maintainer information, maintenance result etc. for repairment.
Step 206, maintenance of equipment personnel check that maintenance of equipment task and task process state, then by second
Hand-held mobile terminal receives an assignment, or is dispatched to other maintaineies, and further, receive an assignment finger task shape
State is changed into service mode from the state of reporting for repairment, and after assignment refers to that maintainer checks task, selection is more suitably tieed up
The personnel of repairing are keeped in repair.
Step 207, after completing maintenance of equipment, by the first hand-held mobile terminal, user confirms that maintenance is completed, confirm
Information is transferred to data analytics server from the first hand-held mobile terminal, completes to confirm.
Report for repairment in access system in the banking equipment of the present embodiment, it is first hand-held that user and maintainer are adopted
Mobile terminal and the second hand-held mobile terminal are smart mobile phone.
Although the present invention is disclosed above with preferred embodiment, so which is not limited to the present invention.This
Have usually intellectual in technical field that the present invention belongs to, without departing from the spirit and scope of the present invention,
When can be used for a variety of modifications and variations.Therefore, protection scope of the present invention is when regarding claims institute circle
The person of determining is defined.
Claims (10)
1. a kind of banking equipment based on identification code reports cut-in method for repairment, it is characterised in that comprise the following steps：
Step one, the index that identification equipment is chosen according to the attribute that equipment has, and by the index with identification code
Form encoded, identification code therein be Quick Response Code, bar code, picture or word in one kind；
Step 2, the identification code is scanned by the first hand-held mobile terminal when reporting for repairment, realizes the automatic data collection of information,
By wireless network transmissions to back-end data Analysis server；
The event of step 3, back-end data Analysis server according to the index matching unit information and equipment of equipment
Barrier and positional information, and automatic fitration preferred equipment maintainer；
Step 4, user are input into or change device fault information shape in the first hand-held mobile terminal and report record for repairment,
By wireless network transmissions to back-end data Analysis server, maintenance is generated by back-end data Analysis server and is appointed
Business；
The state that step 5, back-end data Analysis server are processed according to task is by task automatic push to user
The first hand-held mobile terminal and maintainer the second hand-held mobile terminal, at display device maintenance task and task
Reason state；
In its second hand-held mobile terminal, step 6, maintainer check that maintenance of equipment task and task process state,
Then it is hand-held mobile-terminated by task by second, or it is dispatched to other maintaineies；
Step 7, complete maintenance of equipment after, by the first hand-held mobile terminal, user confirms that maintenance is completed, confirm
Information is transferred to data analytics server from the first hand-held mobile terminal, completes to confirm.
2. the banking equipment based on identification code according to claim 1 reports cut-in method for repairment, and which is special
Levy and be, using Key-Value data models, Key values are described to the index matching in the step 3
The corresponding field of index, Value values are the service mode of facility information and the equipment.
3. the banking equipment based on identification code according to claim 2 reports cut-in method for repairment, and which is special
Levy and be, Key values are the manufacturer of equipment, model and numbering, Value values be equipment use date,
Personnel, maintainer, failure are reported for repairment using mechanism, installation personnel facility information, and the equipment
Diagnosis and repair status information.
4. the banking equipment based on identification code according to claim 3 reports cut-in method for repairment, and which is special
Levy and be, the data structure of the Key values adopts B+ tree aggregat ion pheromones, manufacturer, type of the aggregation using equipment
Number and number field.
5. the banking equipment based on identification code according to claim 3 reports cut-in method for repairment, and its feature exists
In, the process of the preferred equipment maintainer adopts correlational analysis method, by the model of equipment, equipment fault,
Positional information constitutes one-dimensional vector X, by the model of equipment in maintainer and maintenance record, equipment fault,
Maintainer positional information constitutes one-dimensional vector Y, calculates linearly dependent coefficient r=(X, Y) between the two, then
Filtered according to the sequence of correlation coefficient, preferred equipment maintainer.
6. the banking equipment based on identification code according to claim 2 reports cut-in method for repairment, and its feature exists
In the data structure of the Key values is using the one kind in specially R trees, B-tree, aggregat ion pheromones.
7. the banking equipment based on identification code according to claim 2 reports cut-in method for repairment, and its feature exists
In preferably going out maintenance of equipment personnel using ballot method in the step 3.
8. access side is reported for repairment based on the banking equipment of identification code according to any one in claim 1-7
Method, it is characterised in that described the first hand-held mobile terminal, the second hand-held mobile terminal are smart mobile phone or handss
Hold formula computing device.
9. the banking equipment based on identification code according to claim 8 reports cut-in method for repairment, and its feature exists
In described the first hand-held mobile terminal, the second hand-held mobile terminal equipment physically for same type.
10. a kind of banking equipment based on identification code reports access system for repairment, it is characterised in that including data point
Analysis server, at least one by the first hand-held mobile terminal and at least one of user operation by maintenance of equipment people
Second hand-held mobile terminal of member's operation, wherein：
EIC equipment identification code information is read in response to the operation of user in the first hand-held mobile terminal, collection input
Device fault information, and be connected with data analytics server by wireless network and carry out data exchange, from data
The process state that Analysis server is obtained and display device is keeped in repair；
The data analytics server generates maintenance and appoints according to equipment and fault message preferred equipment maintainer
Business, recording equipment service mode；
The second hand-held mobile terminal obtains maintenance task from data analytics server by wireless network, obtains
And display device maintenance process state, on the second hand-held mobile terminal in response to maintenance of equipment personnel behaviour
Make, receive maintenance task or continue to be dispatched to other maintaineies by maintenance task, connect by other maintaineies
By maintenance task.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201510621018.8A CN106557930A (en) | 2015-09-25 | 2015-09-25 | A kind of banking equipment based on identification code reports cut-in method and system for repairment |
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| CN201510621018.8A CN106557930A (en) | 2015-09-25 | 2015-09-25 | A kind of banking equipment based on identification code reports cut-in method and system for repairment |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN107229983A (en) * | 2017-06-08 | 2017-10-03 | 广州御银金融服务有限公司 | A kind of automatic fault reporting distribute leaflets system based on short message |
| CN107316153A (en) * | 2017-06-29 | 2017-11-03 | 广州御银金融服务有限公司 | A kind of intelligent distribute leaflets maintenance system based on self-service device |
| CN107658837A (en) * | 2017-10-13 | 2018-02-02 | 许继集团有限公司 | The data process of refinement method and system of relay protection device |
| CN107808201A (en) * | 2017-10-18 | 2018-03-16 | 广州视源电子科技股份有限公司 | A kind of unit exception situation report method and its system |
| CN108256656A (en) * | 2018-01-31 | 2018-07-06 | 许昌兴安金融设备有限公司 | Financial machine and tool intelligent Service method and financial machine and tool intelligent Service Platform system |
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| CN104091245A (en) * | 2014-07-28 | 2014-10-08 | 上海佳图数码科技有限公司 | Maintenance service system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104091245A (en) * | 2014-07-28 | 2014-10-08 | 上海佳图数码科技有限公司 | Maintenance service system |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107229983A (en) * | 2017-06-08 | 2017-10-03 | 广州御银金融服务有限公司 | A kind of automatic fault reporting distribute leaflets system based on short message |
| CN107316153A (en) * | 2017-06-29 | 2017-11-03 | 广州御银金融服务有限公司 | A kind of intelligent distribute leaflets maintenance system based on self-service device |
| CN107658837A (en) * | 2017-10-13 | 2018-02-02 | 许继集团有限公司 | The data process of refinement method and system of relay protection device |
| CN107808201A (en) * | 2017-10-18 | 2018-03-16 | 广州视源电子科技股份有限公司 | A kind of unit exception situation report method and its system |
| CN108256656A (en) * | 2018-01-31 | 2018-07-06 | 许昌兴安金融设备有限公司 | Financial machine and tool intelligent Service method and financial machine and tool intelligent Service Platform system |
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