CN107480910A - Task allocating method and system based on address information - Google Patents
Task allocating method and system based on address information Download PDFInfo
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- CN107480910A CN107480910A CN201710758512.8A CN201710758512A CN107480910A CN 107480910 A CN107480910 A CN 107480910A CN 201710758512 A CN201710758512 A CN 201710758512A CN 107480910 A CN107480910 A CN 107480910A
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- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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Abstract
The present invention relates to a kind of task allocating method based on address information, methods described includes:Server obtains the maintenance request information that user terminal is sent;Task location information is parsed, and the position data obtained according to parsing inquires about the service terminal ID of delivery of services terminal from delivery of services terminal management database, and subscriber identity information, mission bit stream and task location information are sent to delivery of services terminal;The delivery of services terminal inquiry attendant information associated with service terminal ID;The attendant ID of first category attendant is determined in attendant information according to task processing authority information and mission bit stream;The terminal positional information for obtaining mobile terminal corresponding to the attendant ID of first category attendant is matched with task location information, obtains the attendant ID of optimal service personnel and the mobile terminal ID of destination mobile terminal;Subscriber identity information, mission bit stream and task location information are sent to destination mobile terminal.
Description
Technical field
The present invention relates to technical field of data processing, more particularly to task allocating method and system based on address information.
Background technology
With the level of consumption more and more higher of people, the portfolio of consumer products also increases, and thus brings to production
The continuous growth of product demand after sale, associated electrical commercial affairs overall flow also become increasingly complex.How complicated flow
What is become is simple and convenient, while ensures that flow is fast and effective, is the weight that hyundai electronicses commercial affairs overall flow needs to consider and realize
Want one of link.
Increasingly competitive with the company of ecommerce, the backstage that a set of fixation is usually constructed with per company manages after sale
System.But current after-sale management system needs to put into substantial amounts of personnel and energy removes operation and maintenance, and it is big to take company
The human cost and time cost of amount.Then can be not only that company saves if the automation of after-sale management system can be realized
Human cost and time cost, also can effectively avoid the risk brought by manual operation mistake.
The content of the invention
The purpose of the present invention is the defects of being directed to prior art, there is provided a kind of task allocating method based on address information,
Gone out according to the Address automatic matching of user from the nearest services sites of station address, and it is real-time according to task character and attendant
Positional information Auto-matching goes out optimal service personnel, and the method for this automation reduces manual operation and the cost safeguarded, section
The time has been saved, and greatly reducing and mistake and risk are brought because of manual operation mistake.
To achieve the above object, in a first aspect, the invention provides the task allocating method based on address information, the base
Include in the task allocating method of address information:
User terminal receives the maintenance request information of the first user input, and the maintenance request information is sent to service
Device;The maintenance request information includes subscriber identity information, mission bit stream and task location information;
The server parses to the task location information, and is divided according to the position data that parsing obtains from service
The service terminal ID that delivery of services terminal is inquired about in terminal management database is sent out, and according to the service terminal ID by the user
Identity information, the mission bit stream and the task location information are sent to the delivery of services terminal;
The delivery of services terminal inquiry attendant information associated with the service terminal ID;The attendant
Information includes task processing authority information and attendant ID;
The delivery of services terminal is according to the task processing authority information and the mission bit stream in the attendant
The attendant ID of first category attendant is determined in information;
Obtain the terminal positional information of mobile terminal corresponding to the attendant ID of the first category attendant;
The terminal positional information is matched with the task location information, obtains the service people of optimal service personnel
Member ID and the optimal service personnel corresponding to destination mobile terminal mobile terminal ID;
According to the mobile terminal ID of the destination mobile terminal by the subscriber identity information, the mission bit stream and described
Task location information is sent to the destination mobile terminal.
Preferably, the task location information includes task address information and postcode information.
Preferably, the attendant information also includes attendant's grading parameter.
It is further preferred that the terminal positional information is matched with the task location information, optimal clothes are obtained
The mobile terminal ID of destination mobile terminal is specially corresponding to the attendant ID of business personnel and the optimal service personnel:
The terminal positional information is matched with the task location information, and according to personnel grade parameter obtain it is optimal
The mobile terminal ID of destination mobile terminal corresponding to the attendant ID of attendant and the optimal service personnel.
Preferably, in target corresponding to the attendant ID for obtaining optimal service personnel and the optimal service personnel
After the mobile terminal ID of mobile terminal, methods described also includes:
The delivery of services terminal is according to the attendant ID of the optimal service personnel, the service terminal ID, described
Subscriber identity information, the mission bit stream and task location information generation work order information are sent to the server;It is described
Work order information includes work order ID;
The server sends the work order information according to the user terminal ID of the user terminal whole to the user
End.
It is further preferred that the work order information is sent to institute in the mobile terminal ID according to the destination mobile terminal
After stating destination mobile terminal, methods described also includes:
The user terminal receives the feedback information of the first user input, and the feedback information is sent to described
Server;
The feedback information that the server is sent according to user terminal generates feedback data;The feedback data carries work
Single ID;
Feedback data is sent to delivery of services terminal according to the work order ID;
The delivery of services terminal updates the service corresponding with the attendant ID according to the feedback data
Personnel's grading parameter.
Second aspect, the embodiments of the invention provide a kind of task dispatching system based on address information, the system bag
Include user terminal, delivery of services terminal, server and mobile terminal.
Task allocating method provided in an embodiment of the present invention based on address information, goes out according to the Address automatic matching of user
Go out optimal clothes from the nearest services sites of station address, and according to task character and the real-time positional information Auto-matching of attendant
Business personnel, the method for this automation reduce manual operation and the cost safeguarded, save the time, and greatly reducing because
Manual operation mistake and bring mistake and risk.
Brief description of the drawings
Fig. 1 is the task dispatching system structured flowchart provided in an embodiment of the present invention based on address information;
Fig. 2 is the flow chart of the task allocating method provided in an embodiment of the present invention based on address information.
Embodiment
Below by drawings and examples, technical scheme is described in further detail.
The embodiments of the invention provide a kind of task allocating method based on address information, applied to based on address information
Task dispatching system arranges attendant to product visit in the case of after-sale service.As shown in figure 1, it is based on address information
Task dispatching system include:User terminal 1, server 2, delivery of services terminal 3 and mobile terminal 4.User terminal 1 is used to connect
The various instructions of user's input are received, data interaction is carried out by network with server 2.Also, delivery of services terminal 3 passes through network
Respectively data interaction is carried out with server 2 and mobile terminal 4.
It is above-mentioned that the application environment of this method is described, below with the appointing based on address information shown in Fig. 2
The flow chart of business allocating method, in conjunction with Fig. 1, enters to the task allocating method provided in an embodiment of the present invention based on address information
Row explanation.
As shown in Fig. 2 the task allocating method provided in an embodiment of the present invention based on address information mainly includes following step
Suddenly:
Step 110, server obtains maintenance request information;
Specifically, server 2 receives the maintenance request information that the first user sends, the first user can be understood as client,
It is single that maintenance request information can be understood as a service.
Further specifically, client to service provider report repair message when, can be by user terminal 1, such as mobile phone
Client, maintenance request information is sent to server 2.Maintenance request information includes:Send the use of the first user of maintenance request
Family identity information, mission bit stream and task location information.Here the first user can be understood as client.The identity of first user
Information includes the information that name and contact method of client etc. are used to recognize client identity.Mission bit stream, which can be understood as client, to be needed
Attendant is wanted to visit the particular contents of maintenance items, such as display screen maintenance or sound equipment maintenance.Task location information is visitor
Family needs to visit the addresses of maintenance items.
More excellent, server 2 can also receive the maintenance request information of second user transmission, and second user can be understood as
Contact staff.That is, client to service provider report repair message when, can also be and sent out by customer service terminal to server 2
Send maintenance request information.For example, client reports repair message by dialing customer service hot line to service provider, customer service hot line can be managed
Solve as customer service terminal, and be to be different from the first user, using customer service terminal record client maintenance request message and will maintenance
The contact staff of solicited message is second user.Equally, the maintenance request message that second user is sent also includes:Sending maintenance please
Subscriber identity information, mission bit stream and the task location information of the first user asked.Here the first user can be understood as visitor
Family.
Step 120, server parsing task location information obtains the service terminal ID of delivery of services terminal, by user identity
Information, mission bit stream and task location information are sent to delivery of services terminal;
Specifically, the task location information of the first user includes task address information and postcode information, that is, need to take
Business personnel visit maintenance items address and corresponding postcode.Server 2 is carried out to task address information and postcode information
Parsing, obtains the position data being consistent with task address information and postcode information.Preferably, when combination address information and postcode are believed
It is preferential that position data is obtained according to the analysis result to address information when breath parsing cannot get a unified position data.
One service provider can have multiple servers 2 to distribute terminal, and each server 2 distributes terminal and can be understood as one
Individual services sites, and each services sites is all located at different geographic areas, and have reality address and one it is unique
Service terminal ID.Service terminal ID and delivery of services terminal 3 address information are store in delivery of services terminal management database
Corresponding relation.Server 2 is connected to delivery of services terminal management database after position data is obtained, and according to positional number
It is investigated that asking the address information of the delivery of services terminal 3 to match with position data, it is being determined that an optimal delivery of services is whole
After the address letter at end 3, determined further according to the address information of delivery of services terminal 3 corresponding to the address letter of delivery of services terminal 3
Service terminal ID.
Server 2 is according to the service terminal ID of fixed delivery of services terminal 3, by subscriber identity information, mission bit stream
Sent with task location information to destination service and distribute terminal 3.That is, server 2 is from delivery of services terminal management data
The nearest services sites in address for the maintenance items that need to visit apart from client is searched in storehouse, and the repair message that client is sent is sent
Give the services sites.
Step 130, the delivery of services terminal inquiry attendant information associated with service terminal ID;
Specifically, delivery of services terminal 3 is connected with attendant's database, storage is whole by service in attendant's database
Hold the corresponding relation of ID and attendant information.Attendant's database can be stored in server 2 or deposit
Storage is in each delivery of services terminal 3.
Each service terminal ID in attendant's database represents a website, and can be wrapped under same website
Multiple attendants are included, and the attendant information of different attendants is different.Wherein, attendant information includes:Clothes
Business personnel ID, task processing authority information and attendant's grading parameter.The unique identities that attendant ID is attendant are believed
Breath, task processing authority information, which represents the attendant, can handle the limit of power of task, and attendant grades parameter generation
Table degree of being skilled in technique of the attendant in the task of processing.
In a specific example, the service terminal ID and pair of attendant information that are stored in attendant's database
It should be related to as shown in table 1 below.
Table 1
In table 1, the delivery of services terminal that service terminal ID is 0001 includes three attendants, attendant ID 3 times
The after-sale service problem of display screen and sound equipment part in product can be handled for the attendant of " 0001 ", but the attendant
Degree of being skilled in technique is relatively low, therefore his attendant's grading parameter is " C ".Attendant ID is that the attendant of " 0002 " can be with
The after-sale service problem of main board in product is handled, and the degree of being skilled in technique of the attendant is higher, therefore his service people
Member's grading parameter is " A ".Attendant ID is that the attendant of " 0003 " can only handle the clothes after sale of display screen part in product
Business problem, and the degree of being skilled in technique of the attendant is medium, therefore his attendant's grading parameter is " B ".
Step 140, delivery of services terminal obtains the clothes of an optimal service personnel from associated attendant information
The mobile terminal ID of destination mobile terminal corresponding to optimal service personnel described in business personnel ID;
Specifically, due to multiple attendants may be included under each delivery of services terminal 3, therefore when distributing task,
Delivery of services terminal 3 needs to select an optimal service people from all attendants being under the jurisdiction of under the delivery of services terminal 3
Member performs task.The process of selection optimal service personnel mainly includes following three steps:
First, delivery of services terminal 3 determines according to task processing authority information and mission bit stream in attendant information
The attendant ID of first category attendant.First category attendant can be understood as delivery of services terminal 3 according to client
The attendant that can handle the task that the mission bit stream of proposition is determined.For example, when the mission bit stream that client proposes is " sound
Ring, to be repaired " when, only task processing authority information just has the ability preferably to handle for the attendant of " sound equipment part "
Maintenance task, then all task processing authority information being under the jurisdiction of under the delivery of services terminal 3 are " sound by delivery of services terminal 3
Sound part " or the attendant of " whole " are picked out as first category attendant, and obtain corresponding first category clothes
The attendant ID of business personnel.
Then, delivery of services terminal 3 obtains working as mobile terminal 4 corresponding to the attendant ID of first category attendant
Preceding terminal positional information, that is, the position of current each first category attendant, and by current terminal positional information
Matched with task location information, clothes of the inquiry corresponding to the current terminal positional information of task location information match
Business personnel ID, the attendant ID as second category attendant.
Preferably, there is default matching distance parameter in delivery of services terminal 3, task location information is converted into task
Coordinate, using task coordinate as the center of circle, circle is outwards drawn as radius using default matching distance parameter, it is all in drawn circle
First category attendant is second category attendant.That is, it is all be currently located apart from the task position of client
The first category attendant put less than default matching distance parameter is second category attendant.
Finally, delivery of services terminal 3 is in the attendant ID of second category attendant, according to attendant ID and people
Member evaluating corresponding relation, select personnel's evaluating represents attendant degree of being skilled in technique highest take
The attendant ID of business personnel, the attendant ID as final optimal service personnel.Optimal service personnel are finally to need
Send the attendant to the client for sending this subtask.Also, delivery of services terminal 3 can be according to the clothes of optimal service personnel
Business personnel ID determines the mobile terminal ID of destination mobile terminal 4 corresponding to optimal service personnel.
In summary, optimal service personnel need to meet following condition:First, optimal service personnel meet client's
Mission requirements, that is, possess this technology for completing this subtask.Secondly, according to nearby principle, optimal service personnel should be
In distance this subtask can be more easily performed relative to other attendants.Finally, optimal service personnel are two before satisfaction
Degree of being skilled in technique highest attendant under the conditions of individual.The attendant gone out through these three conditional filterings is for this subtask
Should be that optimum is also optimal attendant.
Step 150, according to destination mobile terminal ID by subscriber identity information, mission bit stream and task location information send to
Destination mobile terminal;
Specifically, after the attendant ID of optimal service personnel is determined, also just specifically it is determined it is who service
Personnel need to perform this subtask.So, delivery of services terminal 3 needs this subtask to be shown to optimal service personnel, also may be used
Notify this that optimal service personnel are ready to carry out task to understand.
Each attendant holds a mobile terminal 4, and each mobile terminal 4 has a unique movement eventually
Hold ID., can be by way of Account Logon, by attendant ID and mobile terminal when attendant holds mobile terminal 4
ID bindings are got up, so that the corresponding mobile terminal ID of an attendant ID.
Then a mobile terminal ID of destination mobile terminal 4, and root are determined according to the attendant ID of optimal service personnel
Subscriber identity information, mission bit stream and task location information are sent to target according to the mobile terminal ID of destination mobile terminal 4 and moved
Terminal 4.Optimal service personnel believe according to the subscriber identity information, mission bit stream and task location shown in destination mobile terminal 4
Cease execution task.
Preferably, after attendant has performed task, client can be carried out to the attendant for performing this subtask
The evaluation of satisfaction.
Further specifically, after the attendant ID of optimal service personnel is determined, 3 first basis of delivery of services terminal
The attendant ID of optimal service personnel, the service terminal ID of delivery of services terminal 3, subscriber identity information, mission bit stream and appoint
Positional information of being engaged in generation work order information, and work order information is sent to server 2.Server 2 is sent further according to client is received
The user terminal ID of the user terminal 1 of maintenance request information, work order information is sent to user terminal 1 used in client.Work
Single information includes work order ID.
The work order information that client is shown by user terminal 1, which reports, to be evaluated the attendant for performing this subtask,
Server 2 receives the feedback data that the evaluation that user terminal 1 or customer service terminal report according to client generates.Feedback data carries work
Single ID.Server 2 inquires about the service terminal ID corresponding with work order ID according to work order ID, and feedback data is sent to corresponding clothes
Business distribution terminal 3.Delivery of services terminal 3 inquires about the attendant ID corresponding with work order ID according to work order ID, and according to feedback
Attendant's grading parameter corresponding to data renewal attendant ID.
In a specific example, client is " favorable comment " to the attendant A evaluations carried out, and attendant A is current
Attendant's parameter of grading be B, and delivery of services terminal 3 is according to this " favorable comment " feedback information of client, by attendant A's
Attendant's grading parameter is updated to A by B.
It is further preferred that delivery of services terminal 3 simultaneously also sends work order information to destination mobile terminal 4.Service people
Member completes to instruct according to work order information after this subtask is completed to the incoming task of mobile terminal 4, and mobile terminal 4 is complete according to task
Sent into instruction generation task completed information to delivery of services terminal 3.
Delivery of services terminal 3 generates task tally order according to task completed information, and is obtained according to task tally order
Address information and service personnel location information, road is obtained using address information as terminal, attendant's positional information as starting point
Number of passes evidence, and distance data is multiplied by default clearing parameter settlement data is calculated, to other staff according to knot
Count and submitted an expense account according to for attendant's clearing required by task.
Task allocating method and system provided in an embodiment of the present invention based on address information, it is automatic according to the address of user
Match from the nearest services sites of station address, and gone out according to task character and the real-time positional information Auto-matching of attendant
Optimal service personnel, the method for this automation reduce manual operation and the cost safeguarded, save the time, and greatly subtract
Lack and mistake and risk are brought because of manual operation mistake.
Professional should further appreciate that, each example described with reference to the embodiments described herein
Unit and algorithm steps, it can be realized with electronic hardware, computer software or the combination of the two, it is hard in order to clearly demonstrate
The interchangeability of part and software, the composition and step of each example are generally described according to function in the above description.
These functions are performed with hardware or software mode actually, application-specific and design constraint depending on technical scheme.
Professional and technical personnel can realize described function using distinct methods to each specific application, but this realization
It is it is not considered that beyond the scope of this invention.
The step of method or algorithm for being described with reference to the embodiments described herein, can use hardware, user terminal to perform
Software module, or the two combination implemented.Software module can be placed in random access memory (RAM), internal memory, read-only storage
Device (ROM), electrically programmable ROM, electrically erasable ROM, register, hard disk, moveable magnetic disc, CD-ROM or technology neck
In any other form of storage medium well known in domain.
Above-described embodiment, the purpose of the present invention, technical scheme and beneficial effect are carried out further
Describe in detail, should be understood that the embodiment that the foregoing is only the present invention, be not intended to limit the present invention
Protection domain, within the spirit and principles of the invention, any modification, equivalent substitution and improvements done etc., all should include
Within protection scope of the present invention.
Claims (7)
- A kind of 1. task allocating method based on address information, it is characterised in that the task assignment side based on address information Method includes:User terminal receives the maintenance request information of the first user input, and the maintenance request information is sent to server; The maintenance request information includes subscriber identity information, mission bit stream and task location information;The server parses to the task location information, and whole from delivery of services according to the position data that parsing obtains The service terminal ID of delivery of services terminal is inquired about in end pipe reason database, and according to the service terminal ID by the user identity Information, the mission bit stream and the task location information are sent to the delivery of services terminal;The delivery of services terminal inquiry attendant information associated with the service terminal ID;The attendant information Including task processing authority information and attendant ID;The delivery of services terminal is according to the task processing authority information and the mission bit stream in the attendant information The middle attendant ID for determining first category attendant;Obtain the terminal positional information of mobile terminal corresponding to the attendant ID of the first category attendant;The terminal positional information is matched with the task location information, obtains the attendant ID of optimal service personnel With the optimal service personnel corresponding to destination mobile terminal mobile terminal ID;According to the mobile terminal ID of the destination mobile terminal by the subscriber identity information, the mission bit stream and the task Positional information is sent to the destination mobile terminal.
- 2. the task allocating method according to claim 1 based on address information, it is characterised in that the task location letter Breath includes task address information and postcode information.
- 3. the task allocating method according to claim 1 based on address information, it is characterised in that attendant's letter Breath also includes attendant's grading parameter.
- 4. the task allocating method according to claim 3 based on address information, it is characterised in that by the terminal location Information is matched with the task location information, obtains the attendant ID of optimal service personnel and the optimal service personnel The mobile terminal ID of corresponding destination mobile terminal is specially:The terminal positional information is matched with the task location information, and obtains optimal service according to personnel's grading parameter The mobile terminal ID of destination mobile terminal corresponding to the attendant ID of personnel and the optimal service personnel.
- 5. the task allocating method according to claim 1 based on address information, it is characterised in that it is described obtain it is optimal It is described after the mobile terminal ID of destination mobile terminal corresponding to the attendant ID of attendant and the optimal service personnel Method also includes:The delivery of services terminal is according to the attendant ID, the service terminal ID, the user of the optimal service personnel Identity information, the mission bit stream and task location information generation work order information are sent to the server;The work order Information includes work order ID;The server sends the work order information to the user terminal according to the user terminal ID of the user terminal.
- 6. the task allocating method according to claim 5 based on address information, it is characterised in that according to the target The mobile terminal ID of mobile terminal sends the work order information to the destination mobile terminal, and methods described also includes:The user terminal receives the feedback information of the first user input, and the feedback information is sent to the service Device;The feedback information that the server is sent according to user terminal generates feedback data;The feedback data carries work order ID;Feedback data is sent to delivery of services terminal according to the work order ID;The delivery of services terminal updates the attendant corresponding with the attendant ID according to the feedback data Grading parameter.
- 7. a kind of task dispatching system based on address information, it is characterised in that the system includes the claims 1-6 and appointed User terminal, delivery of services terminal, server and mobile terminal described in one claim.
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Application publication date: 20171215 |