CN107516248A - Task settlement method based on address information - Google Patents
Task settlement method based on address information Download PDFInfo
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- CN107516248A CN107516248A CN201710758509.6A CN201710758509A CN107516248A CN 107516248 A CN107516248 A CN 107516248A CN 201710758509 A CN201710758509 A CN 201710758509A CN 107516248 A CN107516248 A CN 107516248A
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- G06F16/9537—Spatial or temporal dependent retrieval, e.g. spatiotemporal queries
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Abstract
The present invention relates to a kind of task settlement method based on address information, methods described includes：Server parses to task location information, and the position data obtained according to parsing inquires about the service terminal ID of delivery of services terminal, and subscriber identity information, mission bit stream and task location information are sent to delivery of services terminal；The delivery of services terminal inquiry attendant information associated with service terminal ID；The attendant ID of first category attendant is determined according to task processing authority information and mission bit stream；Terminal positional information corresponding to the attendant ID of first category attendant is matched with task location information, obtains the attendant ID of optimal service personnel and the mobile terminal ID of destination mobile terminal；Subscriber identity information, mission bit stream and task location information are sent to destination mobile terminal；Mobile terminal receives the task that attendant inputs according to work order information work and completes instruction；Delivery of services terminal obtains settlement data.
Description
Technical field
The present invention relates to technical field of data processing, more particularly to the task settlement method based on address information.
Background technology
With the level of consumption more and more higher of people, the portfolio of consumer products also increases, and thus brings to production
The continuous growth of product demand after sale, associated electrical commercial affairs overall flow also become increasingly complex.How complicated flow
What is become is simple and convenient, while ensures that flow is fast and effective, is the weight that hyundai electronicses commercial affairs overall flow needs to consider and realize
Want one of link.
Increasingly competitive with the company of ecommerce, the backstage that a set of fixation is usually constructed with per company manages after sale
System.But current after-sale management system needs to put into substantial amounts of personnel and energy removes operation and maintenance, and it is big to take company
The human cost and time cost of amount.Then can be not only that company saves if the automation of after-sale management system can be realized
Human cost and time cost, also can effectively avoid the risk brought by manual operation mistake.
The content of the invention
The purpose of the present invention is the defects of being directed to prior art, there is provided a kind of task settlement method based on address information,
Gone out according to the Address automatic matching of user from the nearest services sites of station address, and it is real-time according to task character and attendant
Positional information Auto-matching goes out optimal service personnel, and is closed the account automatically for attendant.The method of this automation reduces
Manual operation and the cost safeguarded, save the time, and greatly reducing and bring because of manual operation mistake mistake and wind
Danger.
To achieve the above object, it is described to be believed based on address the invention provides the task settlement method based on address information
The task settlement method of breath includes：
Service terminal obtains subscriber identity information, mission bit stream and the address information that user terminal is sent, according to the clothes
Be engaged in attendant ID of the Termination ID inquiry with the service terminal ID to matching, and obtains service people according to the attendant ID
Member's positional information；
The server parses to the task location information, and is divided according to the position data that parsing obtains from service
The service terminal ID that delivery of services terminal is inquired about in terminal management database is sent out, and according to the service terminal ID by the user
Identity information, the mission bit stream and the task location information are sent to the delivery of services terminal；
The delivery of services terminal inquiry attendant information associated with the service terminal ID；The attendant
Information includes task processing authority information and attendant ID；
The delivery of services terminal is according to the task processing authority information and the mission bit stream in the attendant
The attendant ID of first category attendant is determined in information；
Obtain the terminal positional information of mobile terminal corresponding to the attendant ID of the first category attendant；
The terminal positional information is matched with the task location information, obtains the service people of optimal service personnel
Member ID and the optimal service personnel corresponding to destination mobile terminal mobile terminal ID；
Work order information is generated according to the subscriber identity information, the mission bit stream and the task location information；And root
The work order information is sent to the destination mobile terminal according to the mobile terminal ID of the destination mobile terminal；
The mobile terminal receives the task that attendant inputs according to the work order information work and completes instruction；And according to institute
Task is stated to complete to instruct generation task completed information to send to delivery of services terminal；
The delivery of services terminal generates task tally order according to the task completed information, and according to the task knot
Calculate instruction and obtain the address information and attendant's positional information, obtain distance data, and according to the distance data
Settlement data is obtained with default clearing parameter.
Preferably, the task completed information includes clearing type information.
It is further preferred that described obtain the address information and the attendant position according to the task tally order
Confidence ceases, and obtains distance data, and obtain settlement data according to the distance data and default clearing parameter and be specially：
The delivery of services terminal address information and clothes according to the task tally order obtains attendant
Be engaged in personnel location information, obtains distance data；
According to the distance data and the clearing type information generation traffic data；
Settlement data is obtained according to the traffic data and default clearing parameter.
The user terminal receives the maintenance request that first user sends；The maintenance request includes user's body
Part information, mission bit stream and task location information.
Preferably, the task location information includes task address information and postcode information.
Preferably, the attendant information also includes attendant's grading parameter.
It is further preferred that the terminal positional information is matched with the task location information, optimal clothes are obtained
The mobile terminal ID of destination mobile terminal is specially corresponding to the attendant ID of business personnel and the optimal service personnel：
The terminal positional information is matched with the task location information, and according to personnel grade parameter obtain it is optimal
The mobile terminal ID of destination mobile terminal corresponding to the attendant ID of attendant and the optimal service personnel.
Preferably, in target corresponding to the attendant ID for obtaining optimal service personnel and the optimal service personnel
After the mobile terminal ID of mobile terminal, methods described also includes：
By the attendant ID of the optimal service personnel, the service terminal ID, the subscriber identity information, described
Business information and the task location information are sent to the server；
The server sends the work order information according to the user terminal ID of the user terminal whole to the user
End.
It is further preferred that the work order information is sent to institute in the mobile terminal ID according to the destination mobile terminal
After stating destination mobile terminal, methods described also includes：
The feedback information that the server is sent according to user terminal generates feedback data；The feedback data carries work
Single ID；
Feedback data is sent to delivery of services terminal according to the work order ID；
The delivery of services terminal updates the service corresponding with the attendant ID according to the feedback data
Personnel's grading parameter.
Task settlement method provided in an embodiment of the present invention based on address information, goes out according to the Address automatic matching of user
Go out optimal clothes from the nearest services sites of station address, and according to task character and the real-time positional information Auto-matching of attendant
Business personnel, and closed the account automatically for attendant.The method of this automation reduces manual operation and the cost safeguarded, section
The time has been saved, and greatly reducing and mistake and risk are brought because of manual operation mistake.
Brief description of the drawings
Fig. 1 is the flow chart of the task settlement method provided in an embodiment of the present invention based on address information.
Embodiment
Below by drawings and examples, technical scheme is described in further detail.
The embodiment of the present invention provide firstly a kind of task allocating method based on address information, be arranged applied to company
Door attendant carries out the situation of after-sale service to product, and its method flow diagram is as shown in figure 1, comprise the following steps.
Step 110, server obtains maintenance request information；
Specifically, server receives the maintenance request information that the first user sends, the first user can be understood as client, tie up
It is single that shield solicited message can be understood as a service.
Further specifically, client to service provider report repair message when, can be such as the mobile phone visitor by user terminal
Family end, maintenance request information is sent to server.Maintenance request information includes：Send user's body of the first user of maintenance request
Part information, mission bit stream and task location information.Here the first user can be understood as client.The identity information of first user
Name and contact method including client etc. are used for the information for recognizing client identity.Mission bit stream, which can be understood as client, to be needed to take
Business personnel visit the particular contents of maintenance items, such as display screen maintenance or sound equipment maintenance.Task location information is that client needs
The address for maintenance items of visiting.
More excellent, server can also receive the maintenance request information of second user transmission, and second user can be understood as
Contact staff.That is, client to service provider report repair message when, can also be and sent by customer service terminal to server
Maintenance request information.For example, client reports repair message by dialing customer service hot line to service provider, customer service hot line is appreciated that
For customer service terminal, and be to be different from the first user, using customer service terminal record client maintenance request message and please by maintenance
The contact staff for seeking information is second user.Equally, the maintenance request message that second user is sent also includes：Send maintenance request
The first user subscriber identity information, mission bit stream and task location information.Here the first user can be understood as client.
Step 120, server parsing task location information obtains the service terminal ID of delivery of services terminal, by user identity
Information, mission bit stream and task location information are sent to delivery of services terminal；
Specifically, the task location information of the first user includes task address information and postcode information, that is, need to take
Business personnel visit maintenance items address and corresponding postcode.Server solves to task address information and postcode information
Analysis, obtains the position data being consistent with task address information and postcode information.Preferably, when with reference to address information and postcode information
It is preferential that position data is obtained according to the analysis result to address information when parsing cannot get a unified position data.
One service provider can have multiple server distribution terminals, and each server distribution terminal can be understood as one
Services sites, and each services sites is all located at different geographic areas, and have reality address and a unique clothes
Business Termination ID.Service terminal ID and pair of the address information of delivery of services terminal are store in delivery of services terminal management database
It should be related to.Server is connected to delivery of services terminal management database, and inquire about according to position data after position data is obtained
The address information of the delivery of services terminal to match with position data, the address of an optimal delivery of services terminal is being determined
After letter, determine that corresponding service terminal ID is believed in the address of delivery of services terminal further according to the address information of delivery of services terminal.
Server according to the service terminal ID of fixed delivery of services terminal, by subscriber identity information, mission bit stream and
Task location information, which is sent to destination service, distributes terminal.That is, server is from delivery of services terminal management database
The nearest services sites in address for the maintenance items that need to visit apart from client is searched, and the repair message that client is sent is sent to this
Services sites.
Step 130, the delivery of services terminal inquiry attendant information associated with service terminal ID；
Specifically, delivery of services terminal is connected with attendant's database, storage is whole by service in attendant's database
Hold the corresponding relation of ID and attendant information.Attendant's database can be stored in server or deposit
Storage is in each delivery of services terminal.
Each service terminal ID in attendant's database represents a website, and can be wrapped under same website
Multiple attendants are included, and the attendant information of different attendants is different.Wherein attendant information includes：Service
Personnel ID, task processing authority information and attendant's grading parameter.Wherein attendant ID is the unique identities of attendant
Information, task processing authority information, which represents the attendant, can handle the limit of power of task, attendant's grading parameter
Represent degree of being skilled in technique of the attendant in the task of processing.
In a specific example, the service terminal ID and pair of attendant information that are stored in attendant's database
It should be related to as shown in table 1 below.
Table 1
In table 1, service terminal ID is to include three attendants under 0001 delivery of services terminal, and attendant ID is
The attendant of " 0001 " can handle the after-sale service problem of display screen and sound equipment part in product, but the skill of the attendant
Art proficiency is relatively low, therefore his attendant's grading parameter is " C ".Attendant ID is that the attendant of " 0002 " can locate
The after-sale service problem of main board in product is managed, and the degree of being skilled in technique of the attendant is higher, therefore his attendant
Parameter of grading is " A ".Attendant ID is that the attendant of " 0003 " can only handle the after-sale service of display screen part in product
Problem, and the degree of being skilled in technique of the attendant is medium, therefore his attendant's grading parameter is " B ".
Step 140, delivery of services terminal obtains the clothes of an optimal service personnel from associated attendant information
The mobile terminal ID of destination mobile terminal corresponding to optimal service personnel described in business personnel ID；
Specifically, due to multiple attendants may be included under each delivery of services terminal, therefore when distributing task, clothes
Business distribution terminal needs are held from one optimal service personnel of selection in the subterminal all attendants of the delivery of services are under the jurisdiction of
Row task.The process of selection optimal service personnel mainly includes following three steps：
First, delivery of services terminal determines according to task processing authority information and mission bit stream in attendant information
The attendant ID of one classification attendant.First category attendant can be understood as delivery of services terminal and be proposed according to client
The attendant that can handle the task that determines of mission bit stream.For example, when the mission bit stream that client proposes is " sound equipment is not
Ring, to be repaired " when, only task processing authority information just has the ability preferably to handle maintenance for the attendant of " sound equipment part "
Task, then it is " sound equipment part " that delivery of services terminal, which will be under the jurisdiction of the subterminal all task processing authority information of the delivery of services,
Or the attendant of " whole " is picked out as first category attendant, and obtain corresponding first category attendant's
Attendant ID.
Then, delivery of services terminal obtains the current of mobile terminal corresponding to the attendant ID of first category attendant
Terminal positional information, that is, the position of current each first category attendant, and by current terminal positional information with
Task location information is matched, service of the inquiry corresponding to the current terminal positional information of task location information match
Personnel ID, the attendant ID as second category attendant.
Preferably, there is default matching distance parameter in delivery of services terminal, task location information is converted into task
Coordinate, using task coordinate as the center of circle, circle is outwards drawn as radius using default matching distance parameter, it is all in drawn circle
First category attendant is second category attendant.That is, it is all be currently located apart from the task position of client
The first category attendant put less than default matching distance parameter is second category attendant.
Finally, delivery of services terminal is in the attendant ID of second category attendant, according to attendant ID and people
Member evaluating corresponding relation, select personnel's evaluating represents attendant degree of being skilled in technique highest take
The attendant ID of business personnel, the attendant ID as final optimal service personnel.Optimal service personnel are finally to need
Send the attendant to the client for sending this subtask.Also, delivery of services terminal can be according to the clothes of optimal service personnel
Business personnel ID determines the mobile terminal ID of destination mobile terminal corresponding to optimal service personnel.
In summary, optimal service personnel need to meet following condition：First, optimal service personnel meet client's
Mission requirements, that is, possess this technology for completing this subtask.Secondly, according to nearby principle, optimal service personnel should be
In distance this subtask can be more easily performed relative to other attendants.Finally, optimal service personnel are two before satisfaction
Degree of being skilled in technique highest attendant under the conditions of individual.The attendant gone out through these three conditional filterings is for this subtask
Should be that optimum is also optimal attendant.
Step 150, according to the mobile terminal ID of destination mobile terminal by subscriber identity information, mission bit stream and task location
Information is sent to destination mobile terminal；
Specifically, after the attendant ID of optimal service personnel is determined, also just specifically it is determined it is who service
Personnel need to perform this subtask.So, delivery of services terminal needs this subtask to be shown to optimal service personnel, can also
Understanding notifies this that optimal service personnel are ready to carry out task.
Each attendant holds a mobile terminal, and each mobile terminal has a unique mobile terminal
ID.When attendant holds mobile terminal, attendant ID and mobile terminal ID can be tied up by way of Account Logon
Get up calmly, so that the corresponding mobile terminal ID of an attendant ID.
Then the mobile terminal ID of a destination mobile terminal, and root are determined according to the attendant ID of optimal service personnel
Subscriber identity information, mission bit stream and task location information are sent to target according to the mobile terminal ID of destination mobile terminal and moved
Terminal.Optimal service personnel are according to the subscriber identity information, mission bit stream and task location information shown in destination mobile terminal
Execution task.
Step 160, mobile terminal receives the task completion instruction of attendant's input；
Specifically, after the attendant ID of optimal service personnel is determined, delivery of services terminal is first according to optimal clothes
The attendant ID of business personnel, the service terminal ID of delivery of services terminal, subscriber identity information, mission bit stream and task location letter
Breath generation work order information, and work order information is sent to destination mobile terminal.Attendant is after this subtask is completed according to work
Single information is completed to instruct to mobile terminal incoming task, and mobile terminal is completed instruction generation task completed information according to task and sent
To delivery of services terminal.
Step 170, delivery of services terminal obtains according to address information, attendant's positional information and default clearing parameter
Settlement data；
Delivery of services terminal generates task tally order according to task completed information.Task completed information includes traffic pattern
Information.Traffic pattern information can be understood as the type for the vehicles that attendant takes in the task of execution.
Address information and service personnel location information are obtained according to task tally order, using address information as terminal, clothes
Personnel location information be engaged in as starting point, obtains distance data.Distance data can be understood as attendant from departure place to purpose
The milimeter number on ground.According to distance data and traffic pattern information generation traffic data.And traffic data is multiplied by default clearing
Settlement data is calculated in parameter, and settling accounts required by task reimbursement according to settlement data for attendant to other staff takes
With.Default clearing parameter can be understood as in the case where attendant takes this kind of vehicles, every kilometer of reimbursement expense
With.
Preferably, after attendant has performed task, client can be carried out to the attendant for performing this subtask
The evaluation of satisfaction.
Further specifically, delivery of services terminal also sends work order information to server simultaneously.Simultaneously basis connects server
The user terminal ID that client sends the user terminal of maintenance request information is received, work order information is sent to using used in client
Family terminal.Work order information includes work order ID.
Client is reported by the work order information of user terminal displays and the attendant for performing this subtask is evaluated, clothes
Business device receives the feedback data that the evaluation that user terminal or customer service terminal report according to client generates.Feedback data carries work order
ID.Server inquires about the service terminal ID corresponding with work order ID according to work order ID, and feedback data is sent to corresponding service
Distribute terminal.Delivery of services terminal inquires about the attendant ID corresponding with work order ID according to work order ID, and according to feedback data
Update attendant's grading parameter corresponding to attendant ID.
In a specific example, client is " favorable comment " to the attendant A evaluations carried out, and attendant A is current
Attendant's parameter of grading be B, and delivery of services terminal is according to this " favorable comment " feedback information of client, by attendant A's
Attendant's grading parameter is updated to A by B.
Task settlement method provided in an embodiment of the present invention based on address information, goes out according to the Address automatic matching of user
Go out optimal clothes from the nearest services sites of station address, and according to task character and the real-time positional information Auto-matching of attendant
Business personnel, and closed the account automatically for attendant.The method of this automation reduces manual operation and the cost safeguarded, section
The time has been saved, and greatly reducing and mistake and risk are brought because of manual operation mistake.
Professional should further appreciate that, each example described with reference to the embodiments described herein
Unit and algorithm steps, it can be realized with electronic hardware, computer software or the combination of the two, it is hard in order to clearly demonstrate
The interchangeability of part and software, the composition and step of each example are generally described according to function in the above description.
These functions are performed with hardware or software mode actually, application-specific and design constraint depending on technical scheme.
Professional and technical personnel can realize described function using distinct methods to each specific application, but this realization
It is it is not considered that beyond the scope of this invention.
The step of method or algorithm for being described with reference to the embodiments described herein, can use hardware, user terminal to perform
Software module, or the two combination implemented.Software module can be placed in random access memory (RAM), internal memory, read-only storage
Device (ROM), electrically programmable ROM, electrically erasable ROM, register, hard disk, moveable magnetic disc, CD-ROM or technology neck
In any other form of storage medium well known in domain.
Above-described embodiment, the purpose of the present invention, technical scheme and beneficial effect are carried out further
Describe in detail, should be understood that the embodiment that the foregoing is only the present invention, be not intended to limit the present invention
Protection domain, within the spirit and principles of the invention, any modification, equivalent substitution and improvements done etc., all should include
Within protection scope of the present invention.
Claims (8)
- A kind of 1. task settlement method based on address information, it is characterised in that the task clearing side based on address information Method includes：Service terminal obtains subscriber identity information, mission bit stream and the address information that user terminal is sent, according to the service eventually Attendant ID of the ID inquiries with the service terminal ID to matching is held, and attendant position is obtained according to the attendant ID Confidence ceases；The server parses to the task location information, and whole from delivery of services according to the position data that parsing obtains The service terminal ID of delivery of services terminal is inquired about in end pipe reason database, and according to the service terminal ID by the user identity Information, the mission bit stream and the task location information are sent to the delivery of services terminal；The delivery of services terminal inquiry attendant information associated with the service terminal ID；The attendant information Including task processing authority information and attendant ID；The delivery of services terminal is according to the task processing authority information and the mission bit stream in the attendant information The middle attendant ID for determining first category attendant；Obtain the terminal positional information of mobile terminal corresponding to the attendant ID of the first category attendant；The terminal positional information is matched with the task location information, obtains the attendant ID of optimal service personnel With the optimal service personnel corresponding to destination mobile terminal mobile terminal ID；Work order information is generated according to the subscriber identity information, the mission bit stream and the task location information；And according to institute The mobile terminal ID for stating destination mobile terminal sends the work order information to the destination mobile terminal；The mobile terminal receives the task that attendant inputs according to the work order information work and completes instruction；And according to described Business is completed instruction generation task completed information and sent to delivery of services terminal；The delivery of services terminal generates task tally order according to the task completed information, and is referred to according to task clearing Order obtains the address information and attendant's positional information, obtains distance data, and according to the distance data and in advance If clearing parameter obtain settlement data.
- 2. the task allocating method according to claim 1 based on address information, it is characterised in that the task completes letter Breath includes traffic pattern information.
- 3. the task allocating method according to claim 2 based on address information, it is characterised in that appoint described in the basis Business tally order obtains the address information and attendant's positional information, obtains distance data, and according to the distance Data and default clearing parameter obtain settlement data and are specially：The delivery of services terminal address information and service people according to the task tally order obtains attendant Member's positional information, obtains distance data；According to the distance data and traffic pattern information generation traffic data；Settlement data is obtained according to the traffic data and default clearing parameter.
- 4. the task allocating method according to claim 1 based on address information, it is characterised in that the task location letter Breath includes task address information and postcode information.
- 5. the task allocating method according to claim 1 based on address information, it is characterised in that attendant's letter Breath also includes attendant's grading parameter.
- 6. the task allocating method according to claim 5 based on address information, it is characterised in that by the terminal location Information is matched with the task location information, obtains the attendant ID of optimal service personnel and the optimal service personnel The mobile terminal ID of corresponding destination mobile terminal is specially：The terminal positional information is matched with the task location information, and obtains optimal service according to personnel's grading parameter The mobile terminal ID of destination mobile terminal corresponding to the attendant ID of personnel and the optimal service personnel.
- 7. the task allocating method according to claim 1 based on address information, it is characterised in that it is described obtain it is optimal It is described after the mobile terminal ID of destination mobile terminal corresponding to the attendant ID of attendant and the optimal service personnel Method also includes：By the attendant ID of the optimal service personnel, the service terminal ID, the subscriber identity information, task letter Breath and the task location information are sent to the server；The server sends the work order information to the user terminal according to the user terminal ID of the user terminal.
- 8. the task allocating method according to claim 7 based on address information, it is characterised in that according to the target The mobile terminal ID of mobile terminal sends the work order information to the destination mobile terminal, and methods described also includes：The feedback information that the server is sent according to user terminal generates feedback data；The feedback data carries work order ID；Feedback data is sent to delivery of services terminal according to the work order ID；The delivery of services terminal updates the attendant corresponding with the attendant ID according to the feedback data Grading parameter.
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| CN111915230A (en) * | 2020-08-22 | 2020-11-10 | 武汉空心科技有限公司 | Quick delivery-based work platform task settlement method |
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