CN114971412A - Order distribution method, order distribution platform, order distribution system and storage medium - Google Patents
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Abstract
本发明公开了一种订单分配方法、订单分配平台、订单分配系统及存储介质,该方法包括:接收用户通过终端上传的订单信息,订单信息包括用户等级以及预约地址信息;获取所有业务员的等级信息,筛选出等级信息与用户等级匹配的第一业务员集合;获取第一业务员集合中各业务员的实时位置信息,从第一业务员集合中筛选出实时位置信息与预约地址信息匹配的第二业务员集合;基于预设规则对第二业务员集合中的所有业务员进行优先级排序;将订单信息分配至目标业务员的任务列表中,其中,目标业务员为优先级排序最高的业务员,以保证订单能得到及时地被处理。这样的订单分配方案增加了订单分配方式的多样性,灵活度较高,用户体验感较好。
The invention discloses an order distribution method, an order distribution platform, an order distribution system and a storage medium. The method includes: receiving order information uploaded by a user through a terminal, where the order information includes user level and reservation address information; obtaining the levels of all salesmen information, and filter out the first salesperson set whose level information matches the user level; obtain the real-time location information of each salesperson in the first salesperson set, and filter out the first salesperson set whose real-time location information matches the reservation address information. Second salesperson set; prioritize all salespersons in the second salesperson set based on preset rules; assign the order information to the task list of the target salesperson, where the target salesperson is the one with the highest priority Salesperson to ensure that orders can be processed in a timely manner. Such an order distribution scheme increases the diversity of order distribution methods, has a high degree of flexibility, and provides a better user experience.
Description
技术领域technical field
本发明涉及计算机技术领域,特别涉及一种订单分配方法、订单分配平台、订单分配系统及存储介质。The present invention relates to the field of computer technology, in particular to an order distribution method, an order distribution platform, an order distribution system and a storage medium.
背景技术Background technique
随着计算机技术的发展,可以通过计算机办理银行的各式各样的金融的业务,例如开户、转账、办理信用卡、金融交易等业务。当需要银行业务员上门办理业务时,目前业务订单的分配方式通常是将订单发送给实时位置信息与订单预约地址信息一致的业务员。当实时位置信息与订单预约地址信息一致的业务员订单数量很多时,若是还把新收到的多个订单给到该业务员进行处理,可能会导致业务员处理不过来,这将会影响订单的处理速度。由此可见现有的订单分配方式过于单一,不够灵活。With the development of computer technology, various financial services of banks can be handled through computers, such as account opening, transfer, credit card processing, financial transactions and other services. When a bank clerk is required to go to the door to handle the business, the current distribution method of the business order is usually to send the order to the clerk whose real-time location information is consistent with the order reservation address information. When there are a lot of orders from the salesperson whose real-time location information is consistent with the order reservation address information, if multiple newly received orders are given to the salesperson for processing, the salesperson may not be able to handle it, which will affect the order. processing speed. It can be seen that the existing order allocation method is too simple and not flexible enough.
发明内容SUMMARY OF THE INVENTION
本申请的目的在于提供一种订单分配方法、订单分配平台、订单分配系统及存储介质,以解决现有技术中存在的订单分配方式过于单一,不够灵活的问题。The purpose of this application is to provide an order distribution method, an order distribution platform, an order distribution system and a storage medium, so as to solve the problem that the order distribution method in the prior art is too simple and not flexible enough.
本申请实施例的第一方面提供了一种订单分配方法,包括:A first aspect of the embodiments of the present application provides an order allocation method, including:
接收用户通过终端上传的订单信息,所述订单信息包括用户等级以及预约地址信息;Receive order information uploaded by the user through the terminal, where the order information includes user level and reservation address information;
获取所有业务员的等级信息,筛选出所述等级信息与所述用户等级匹配的第一业务员集合;Obtain the level information of all the salespersons, and filter out the first salesperson set whose level information matches the user level;
获取第一业务员集合中各业务员的实时位置信息,从所述第一业务员集合中筛选出所述实时位置信息与所述预约地址信息匹配的第二业务员集合;Obtain the real-time location information of each salesperson in the first salesperson set, and filter out the second salesperson set whose real-time location information matches the reservation address information from the first salesperson set;
基于预设规则对所述第二业务员集合中的所有业务员进行优先级排序;Prioritize all salespersons in the second salesperson set based on preset rules;
将所述订单信息分配至目标业务员的任务列表中,其中,目标业务员为优先级排序最高的业务员。The order information is allocated to the task list of the target salesperson, where the target salesperson is the salesperson with the highest priority.
在一实施例中,所述获取所有业务员的等级信息,包括:In one embodiment, the obtaining of the level information of all salespersons includes:
获取业务员的业务信息;Obtain the business information of the salesman;
根据所述业务信息,确定对应的业务类型,将所述业务类型输入预置业务员匹配模型进行匹配,得到与所述业务信息相匹配的等级信息。According to the business information, a corresponding business type is determined, and the business type is input into a preset salesperson matching model for matching, so as to obtain level information matching the business information.
在一实施例中,所述从所述第一业务员集合中筛选出所述实时位置信息与所述预约地址信息匹配的第二业务员集合,包括:In one embodiment, the filtering out the second salesperson set whose real-time location information matches the reservation address information from the first salesperson set includes:
根据人口密度分布对城市区域进行网格化划分,得到多个网格区域;The urban area is divided into grids according to the population density distribution, and multiple grid areas are obtained;
以所述预约地址信息所处的网格区域作为中心,若所述实时位置信息处于围绕所述中心的8个网格区域内,则所述实时位置信息与所述预约地址信息匹配,其中,中心的网格区域与围绕所述中心的8个网格区域按九宫格分布。Taking the grid area where the reservation address information is located as the center, if the real-time location information is within 8 grid areas surrounding the center, the real-time location information matches the reservation address information, wherein, The grid area in the center and the 8 grid areas around the center are distributed in a nine-square grid.
在一实施例中,所述从所述第一业务员集合中筛选出所述实时位置信息与所述预约地址信息匹配的第二业务员集合,包括:In one embodiment, the filtering out the second salesperson set whose real-time location information matches the reservation address information from the first salesperson set includes:
根据目标城市区域的历史订单位置信息绘制热力图;Draw a heat map based on the historical order location information of the target city area;
按照预设比例策略对所述热力图进行网格化划分,得到多个网格区域;The heat map is divided into grids according to a preset ratio strategy to obtain a plurality of grid regions;
以所述预约地址信息所处的网格区域作为中心,若所述实时位置信息处于围绕所述中心的8个网格区域内,则所述实时位置信息与所述预约地址信息匹配,其中,中心的网格区域与围绕所述中心的8个网格区域按九宫格分布。Taking the grid area where the reservation address information is located as the center, if the real-time location information is within 8 grid areas surrounding the center, the real-time location information matches the reservation address information, wherein, The grid area in the center and the 8 grid areas around the center are distributed in a nine-square grid.
在一实施例中,所述从所述第一业务员集合中筛选出所述实时位置信息与所述预约地址信息匹配的第二业务员集合,包括:In one embodiment, the filtering out the second salesperson set whose real-time location information matches the reservation address information from the first salesperson set includes:
若所述实时位置信息与所述预约地址信息的路径距离小于等于预设距离,则所述实时位置信息与所述预约地址信息匹配。If the path distance between the real-time location information and the reservation address information is less than or equal to a preset distance, the real-time location information matches the reservation address information.
在一实施例中,所述基于预设规则对所述第二业务员集合中的所有业务员进行优先级排序,包括,In one embodiment, described based on preset rules, all salespersons in the second salesperson set are prioritized, including,
定时获取最近预设时间范围内的所有业务数据,将获取的业务数据输入预设的数据统计分析系统中进行统计分析,统计分析得出每一个业务员的各个预设的业绩指标的数值;Regularly acquire all business data within the most recent preset time range, input the acquired business data into the preset data statistical analysis system for statistical analysis, and obtain the value of each preset performance index of each salesperson through statistical analysis;
将得到的每一个业务员的各个预设的业绩指标的数值,均按照预设的评分计算规则,计算得出每一个业务员的业绩总分;Calculate the value of each preset performance index of each salesperson according to the preset scoring calculation rules, and calculate the total performance score of each salesperson;
按照业绩总分由高到低的顺序对各个业务员进行优先级排序。Prioritize each salesperson in descending order of their total performance points.
本申请实施例的第二方面提供了一种订单分配平台,包括:A second aspect of the embodiments of the present application provides an order distribution platform, including:
接收模块,用于接收用户通过终端上传的订单信息,所述订单信息包括用户等级以及预约地址信息;a receiving module, configured to receive order information uploaded by the user through the terminal, where the order information includes user level and reservation address information;
第一筛选模块,用于获取所有业务员的等级信息,筛选出所述等级信息与所述用户等级匹配的第一业务员集合;The first screening module is used to obtain the level information of all salesmen, and filter out the first salesperson set whose level information matches the user level;
第二筛选模块,用于获取第一业务员集合中各业务员的实时位置信息,从所述第一业务员集合中筛选出所述实时位置信息与所述预约地址信息匹配的第二业务员集合;The second screening module is configured to obtain the real-time location information of each salesperson in the first salesperson set, and filter out the second salesperson whose real-time location information matches the reservation address information from the first salesperson set gather;
优先级排序模块,用于基于预设规则对所述第二业务员集合中的所有业务员进行优先级排序;A priority sorting module, used for prioritizing all salespersons in the second salesperson set based on preset rules;
分配模块,用于将所述订单信息分配至目标业务员的任务列表中,其中,目标业务员为优先级排序最高的业务员。The allocation module is used for allocating the order information to the task list of the target salesperson, wherein the target salesperson is the salesperson with the highest priority.
本申请实施例的第二方面提供了一种订单分配平台,包括:A second aspect of the embodiments of the present application provides an order distribution platform, including:
接收模块,用于接收多个用户通过终端上传的多个订单信息,其中,所述订单信息包括预约地址信息;a receiving module, configured to receive multiple order information uploaded by multiple users through the terminal, wherein the order information includes reservation address information;
区域确定模块,用于根据所述预约地址信息和预设区域划分规则确定出目标区域和相邻区域;an area determination module, configured to determine a target area and an adjacent area according to the reservation address information and a preset area division rule;
确定模块,用于获取各业务员对应的实时位置信息,确定出所述实时位置信息位于所述目标区域内的第一业务员名单和所述实时位置信息位于所述相邻区域内的第二业务员名单;The determining module is used to obtain the real-time position information corresponding to each salesman, and determine the list of the first salesperson whose real-time position information is located in the target area and the second list whose real-time position information is located in the adjacent area. salesman list;
采集模块,用于采集所述第一业务员名单内各业务员的当前未完成订单数量;a collection module, used to collect the current number of unfinished orders of each salesperson in the first salesperson list;
判断模块,用于判断是否所述第一业务员名单内所有业务员的当前未完成订单数量均大于预设未完成订单数量;a judging module for judging whether the current number of unfinished orders of all salespersons in the first salesperson list is greater than the preset number of unfinished orders;
分配模块,用于在所述第一业务员名单内所有业务员的当前未完成订单数量均大于预设未完成订单数量时,将多个订单信息分配至目标业务员的任务列表中,其中,所述目标业务员为所述第二业务员名单内当前未完成订单数量小于预设未完成订单数量的若干个业务员。The allocation module is used to allocate multiple order information to the task list of the target salesperson when the current number of unfinished orders of all salespersons in the first salesperson list is greater than the preset number of unfinished orders, wherein, The target salespersons are several salespersons in the second salesperson list whose current number of unfinished orders is less than the preset number of unfinished orders.
本申请实施例的第三方面提供了一种订单分配平台,包括存储器、处理器以及存储在所述存储器中并可在计算机设备上运行的计算机程序,所述处理器执行所述计算机程序时实现第一方案提供的订单分配方法的各步骤。A third aspect of the embodiments of the present application provides an order distribution platform, including a memory, a processor, and a computer program stored in the memory and executable on a computer device, the processor implements the computer program when the processor executes the computer program Steps of the order distribution method provided by the first solution.
本申请实施例的第四方面提供了一种订单分配系统,包包括若干个客户端、服务器以及如前述的订单分配平台;所述若干个客户端和服务器均与所述平台通信连接。A fourth aspect of the embodiments of the present application provides an order distribution system, which includes several clients, servers, and the aforementioned order distribution platform; the several clients and servers are all connected in communication with the platform.
本申请实施例的第五方面提供了一种计算机可读存储介质,所述计算机可读存储介质存储有计算机程序,所述计算机程序被处理器执行时实现第一方案提供的订单分配方法的各步骤。A fifth aspect of the embodiments of the present application provides a computer-readable storage medium, where the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, implements each of the order distribution methods provided in the first solution. step.
实施本申请实施例提供的一种订单分配方法、订单分配平台、订单分配系统及存储介质具有以下有益效果:Implementing an order distribution method, an order distribution platform, an order distribution system, and a storage medium provided by the embodiments of the present application has the following beneficial effects:
本申请实施例提供的一种订单分配方法、订单分配平台、订单分配系统及存储介质,通过接收用户通过终端上传的订单信息,所述订单信息包括用户等级以及预约地址信息;获取所有业务员的等级信息,筛选出所述等级信息与所述用户等级匹配的第一业务员集合;获取第一业务员集合中各业务员的实时位置信息,从所述第一业务员集合中筛选出所述实时位置信息与所述预约地址信息匹配的第二业务员集合;基于预设规则对所述第二业务员集合中的所有业务员进行优先级排序;将所述订单信息分配至目标业务员的任务列表中,其中,目标业务员为优先级排序最高的业务员,以保证订单能得到及时地被处理。这样的订单分配方案增加了订单分配方式的多样性,灵活度较高,用户体验感较好。An order distribution method, an order distribution platform, an order distribution system and a storage medium provided by the embodiments of the present application, by receiving order information uploaded by a user through a terminal, the order information includes user level and reservation address information; level information, and filter out the first salesperson set whose level information matches the user level; obtain the real-time location information of each salesperson in the first salesperson set, and filter out the first salesperson set from the first salesperson set A second salesperson set whose real-time location information matches the reservation address information; all salespersons in the second salesperson set are prioritized based on preset rules; the order information is allocated to the target salesperson's In the task list, the target salesperson is the salesperson with the highest priority to ensure that the order can be processed in time. Such an order distribution scheme increases the diversity of order distribution methods, has a high degree of flexibility, and provides a better user experience.
附图说明Description of drawings
为了更清楚地说明本发明实施例中的技术方案,下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍,显而易见地,下面描述中的附图仅仅是本发明的一些实施例,对于本领域普通技术人员来讲,在不付出创造性劳动性的前提下,还可以根据这些附图获得其他的附图。In order to illustrate the technical solutions in the embodiments of the present invention more clearly, the following briefly introduces the accompanying drawings that need to be used in the description of the embodiments or the prior art. Obviously, the drawings in the following description are only for the present invention. In some embodiments, for those of ordinary skill in the art, other drawings can also be obtained according to these drawings without any creative effort.
图1为本发明实施例提供的订单分配方法的第一实现流程图;FIG. 1 is a first implementation flowchart of an order allocation method provided by an embodiment of the present invention;
图2为本发明实施例提供的订单分配方法的第二实现流程图;Fig. 2 is the second realization flow chart of the order distribution method provided by the embodiment of the present invention;
图3为本发明实施例提供的订单分配方法的第三实现流程图;Fig. 3 is the third realization flow chart of the order distribution method provided by the embodiment of the present invention;
图4为图1中步骤S20的第一流程图;Fig. 4 is the first flow chart of step S20 in Fig. 1;
图5为图1中步骤S20的第二流程图;Fig. 5 is the second flow chart of step S20 in Fig. 1;
图6为本发明实施例提供的订单分配平台的功能模块示意图;6 is a schematic diagram of functional modules of an order distribution platform provided by an embodiment of the present invention;
图7为本发明实施例提供的订单分配平台的硬件结构示意图;7 is a schematic diagram of a hardware structure of an order distribution platform provided by an embodiment of the present invention;
图8为本发明实施例提供的订单分配平台订单分配系统的硬件结构示意图。FIG. 8 is a schematic diagram of a hardware structure of an order distribution system of an order distribution platform provided by an embodiment of the present invention.
具体实施方式Detailed ways
为了使本申请所要解决的技术问题、技术方案及有益效果更加清楚明白,以下结合附图及实施例,对本申请进行进一步详细说明。应当理解,此处所描述的具体实施例仅仅用以解释本申请,并不用于限定本申请。In order to make the technical problems, technical solutions and beneficial effects to be solved by the present application clearer, the present application will be described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application, but not to limit the present application.
本申请实施例所提供一种订单分配方法,应用于计算机设备上。在实现时,订单分配方法以目标脚本的形式被配置于计算机设备上,该计算机设备通过执行该目标脚本,进而执行本实施例提供的订单分配方法的各个步骤。执行主体为服务器集群中用于对订单进行分配的目标服务器。这里,服务器集群可以是由多个服务器组成的服务器集群,基于该服务器集群构建分布式订单分配系统,令构建分布式订单分配系统所需的各组件能够被配置到服务器集群中的各服务器中,被配置有分布式订单分配系统组件的服务器,也可以被称为组件服务器。服务器集群中的各服务器之间能够进行数据共享或数据同步。在此基础上,向该服务器集群中的任一服务器配置目标脚本文件,由该目标脚本文件描述本实施例提供的订单分配方法,使得该配置有目标脚本文件的服务器能够通过执行该目标脚本文件,进而执行订单分配方法中的各个步骤。或者,通过对服务器集群配置新的服务器,向该新的服务器配置目标脚本文件,由该目标脚本文件描述本实施例提供的订单分配方法,使得该新的服务器能够通过执行该目标脚本文件,进而执行订单分配中的各个步骤。An order allocation method provided by an embodiment of the present application is applied to a computer device. During implementation, the order distribution method is configured on a computer device in the form of a target script, and the computer device executes the various steps of the order distribution method provided in this embodiment by executing the target script. The execution body is the target server in the server cluster for allocating the order. Here, the server cluster may be a server cluster composed of multiple servers, and a distributed order distribution system is constructed based on the server cluster, so that each component required for constructing the distributed order distribution system can be configured in each server in the server cluster, A server configured with components of a distributed order distribution system may also be referred to as a component server. Data sharing or data synchronization can be performed among the servers in the server cluster. On this basis, a target script file is configured to any server in the server cluster, and the target script file describes the order distribution method provided in this embodiment, so that the server configured with the target script file can execute the target script file by executing the target script file. , and then perform the various steps in the order allocation method. Alternatively, by configuring a new server for the server cluster, a target script file is configured on the new server, and the target script file describes the order distribution method provided by this embodiment, so that the new server can execute the target script file, and then Perform the various steps in order allocation.
在实现时,服务器集群中用于对订单进行分配的目标服务器接收用户通过终端上传的订单信息,所述订单信息包括用户等级以及预约地址信息。获取所有业务员的等级信息,筛选出所述等级信息与所述用户等级匹配的第一业务员集合。获取第一业务员集合中各业务员的实时位置信息,从所述第一业务员集合中筛选出所述实时位置信息与所述预约地址信息匹配的第二业务员集合。基于预设规则对所述第二业务员集合中的所有业务员进行优先级排序。将所述订单信息分配至目标业务员的任务列表中,其中,目标业务员为优先级排序最高的业务员,以保证订单能得到及时地被处理。这样的订单分配方案增加了订单分配方式的多样性,灵活度较高,用户体验感较好。During implementation, the target server in the server cluster for allocating orders receives order information uploaded by the user through the terminal, where the order information includes user level and reservation address information. Obtain the level information of all the salespersons, and filter out the first salesperson set whose level information matches the user level. Obtain the real-time location information of each salesperson in the first salesperson set, and filter out a second salesperson set whose real-time location information matches the reservation address information from the first salesperson set. All salespersons in the second salesperson set are prioritized based on preset rules. The order information is allocated to the task list of the target salesperson, wherein the target salesperson is the salesperson with the highest priority, so as to ensure that the order can be processed in time. Such an order distribution scheme increases the diversity of order distribution methods, has a high degree of flexibility, and provides a better user experience.
参照图1所示,图1示出了本申请实施例提供的订单分配方法的第一实现流程图。该订单分配方法包括:Referring to FIG. 1 , FIG. 1 shows a first implementation flow chart of the order allocation method provided by the embodiment of the present application. This order allocation method includes:
S10:接收用户通过终端上传的订单信息,所述订单信息包括用户等级以及预约地址信息。S10: Receive order information uploaded by the user through the terminal, where the order information includes user level and reservation address information.
在步骤S10中,订单信息是用户需要请求保险机构分配业务员上门办理业务时,通过保险机构APP或保险机构客户端预约发送业务办理请求,由业务员上门为用户办理业务的电子订单所包含的订单信息。订单信息包括用户的姓名、性别、年龄、手机号码、办理的业务类型、用户等级、预约地址信息等。用户通过填写电子订单上的信息,并在客户端上传订单信息,服务器接收到用户上传的订单信息。In step S10, the order information is contained in the electronic order that the user needs to request the insurance institution to assign a salesman to handle the business at the door, and sends a business processing request through the insurance institution APP or the client of the insurance institution, and the salesperson handles the business for the user. order information. The order information includes the user's name, gender, age, mobile phone number, business type handled, user level, reservation address information, etc. The user fills in the information on the electronic order and uploads the order information on the client, and the server receives the order information uploaded by the user.
S20:获取所有业务员的等级信息,筛选出所述等级信息与所述用户等级匹配的第一业务员集合。S20: Acquire the level information of all salespersons, and filter out a first salesperson set whose level information matches the user level.
S30:获取第一业务员集合中各业务员的实时位置信息,从所述第一业务员集合中筛选出所述实时位置信息与所述预约地址信息匹配的第二业务员集合。S30: Acquire real-time location information of each salesperson in the first salesperson set, and filter out a second salesperson set whose real-time location information matches the reservation address information from the first salesperson set.
在步骤S30中,获取各业务员的实时位置信息可以为业务员在订单分配系统上实时上传的卫星定位信息,也可以为业务员通过语音输入或者手动填写实时位置信息。此外,获取业务员信息集合中各业务员对应的实时位置信息,还可以是基于各业务员当前正在处理的电子订单的第一位置信息,和/或下一待处理的电子订单的第二位置信息共同确定。In step S30, acquiring the real-time location information of each salesman may be satellite positioning information uploaded by the salesman on the order distribution system in real time, or may be input by voice or manually fill in the real-time location information for the salesman. In addition, obtaining the real-time location information corresponding to each salesperson in the salesperson information set may also be based on the first location information of the electronic order currently being processed by each salesperson, and/or the second location of the next electronic order to be processed information is jointly determined.
用户通过终端提交预约地址信息,而业务员的实时位置信息同样需要收集到订单分配系统上,服务器将获取到的所述实时位置信息与所述预约地址信息进行对比。要比较业务员的所述实时位置信息与所述预约地址信息就要具体到最小单位,比如某某街道。若所述实时位置信息与所述预约地址信息匹配,此时,将该业务员信息列入第一业务员名单中。The user submits the reservation address information through the terminal, and the real-time location information of the salesman also needs to be collected on the order distribution system, and the server compares the acquired real-time location information with the reservation address information. To compare the real-time location information of the salesman with the reservation address information, it is necessary to specify the smallest unit, such as a certain street. If the real-time location information matches the reservation address information, at this time, the salesperson information is included in the first salesperson list.
当业务员上传的GPS定位信息无法用于确定各业务员的实时位置信息,或者未接收到业务员上传的GPS定位信息时,可以基于各业务员当前正在处理的电子订单的第一位置信息,和/或下一待处理的电子订单的第二位置信息共同确定各业务员的实时位置信息。当网络状态不佳时上传GPS定位信息变得困难,而根据订单分配系统上已经确定的业务员的正在处理的和待处理的电子订单的预约地址信息,比如在业务员的任务列表中有正在处理的和待处理的订单信息,因为业务员是根据任务列表中的订单信息的顺序对订单信息进行处理,那么业务员的实时位置信息可能是位于正在处理的订单上的地址,可能是位于下一待处理订单信息的地址,更有可能是位于正在处理的订单和下一待处理的订单的地址之间的路径。所以基于各业务员正在处理的电子第一位置信息和/或下一待处理的电子订单的第二位置信息可以确定各业务员对应的实时位置信息。When the GPS positioning information uploaded by the salesperson cannot be used to determine the real-time location information of each salesperson, or when the GPS positioning information uploaded by the salesperson is not received, it can be based on the first location information of the electronic order currently being processed by each salesperson, and/or the second location information of the next electronic order to be processed jointly determine the real-time location information of each salesperson. When the network status is not good, it becomes difficult to upload GPS positioning information, and according to the reservation address information of the clerk's processing and pending electronic orders that have been determined on the order distribution system, for example, there is a clerk in the clerk's task list. Processed and pending order information, because the clerk processes the order information according to the order of the order information in the task list, the real-time location information of the clerk may be the address on the order being processed, or the address below The address of a pending order message, more likely a path between the order being processed and the address of the next pending order. Therefore, the real-time location information corresponding to each salesperson can be determined based on the electronic first location information being processed by each salesperson and/or the second location information of the next electronic order to be processed.
S40:基于预设规则对所述第二业务员集合中的所有业务员进行优先级排序。S40: Prioritize all the salespersons in the second salesperson set based on a preset rule.
S50:将所述订单信息分配至目标业务员的任务列表中,其中,目标业务员为优先级排序最高的业务员。S50: Allocate the order information to the task list of the target salesperson, where the target salesperson is the salesperson with the highest priority.
参照图2所示,图2示出了本申请实施例提供的订单分配方法的第二实现流程图。该订单分配方法包括:Referring to FIG. 2 , FIG. 2 shows a second implementation flowchart of the order allocation method provided by the embodiment of the present application. This order allocation method includes:
S10:接收用户通过终端上传的订单信息,所述订单信息包括用户等级以及预约地址信息。S10: Receive order information uploaded by the user through the terminal, where the order information includes user level and reservation address information.
S21:获取业务员的业务信息。S21: Obtain the business information of the salesperson.
在步骤S21中,业务信息包括客户信息、历史保单交易记录、约见时间、约见地点等。In step S21, the business information includes customer information, historical policy transaction records, appointment time, appointment location, and the like.
S22:根据所述业务信息,确定对应的业务类型,将所述业务类型输入预置业务员匹配模型进行匹配,得到与所述业务信息相匹配的等级信息。S22: Determine a corresponding service type according to the service information, input the service type into a preset salesman matching model for matching, and obtain grade information matching the service information.
在步骤S22中,从业务信息内提取当前业务员对接客户及购买产品的标签集,通过标签集确定业务信息对应的业务类型,通过将业务类型输入预置业务员匹配模型中,匹配当前业务员所需的业务员等级。比如当前业务信息带有客户性别为女、23岁、购买车险、家庭收入高、家庭购买保险人均数量为1.8等标签,若通过这些标签得到当前业务信息的等级为A,历史业务显示对接该类客户的业务员所需等级需在a-b之间,则初步筛选等级为a-b之间的业务员In step S22, the tag set of the current salesperson's docking with customers and purchased products is extracted from the business information, the business type corresponding to the business information is determined by the tag set, and the current salesperson is matched by inputting the business type into the preset salesperson matching model. Required salesperson level. For example, the current business information has labels such as customer gender: female, 23 years old, car insurance, high family income, and per capita number of insurance purchases by a family of 1.8. If the current business information obtained through these labels is rated as A, the historical business display is connected to this category. The required level of the customer's salesperson needs to be between a-b, and the preliminary screening level is the salesperson between a-b
S23:筛选出所述等级信息与所述用户等级匹配的第一业务员集合。S23: Filter out the first salesman set whose level information matches the user level.
在步骤S23中,筛选出所述等级信息与所述用户等级匹配的业务员,得到第一业务员集合。In step S23, the salespersons whose level information matches the user level are screened out to obtain a first salesperson set.
S30:获取第一业务员集合中各业务员的实时位置信息,从所述第一业务员集合中筛选出所述实时位置信息与所述预约地址信息匹配的第二业务员集合。S30: Acquire real-time location information of each salesperson in the first salesperson set, and filter out a second salesperson set whose real-time location information matches the reservation address information from the first salesperson set.
S40:基于预设规则对所述第二业务员集合中的所有业务员进行优先级排序。S40: Prioritize all the salespersons in the second salesperson set based on a preset rule.
S50:将所述订单信息分配至目标业务员的任务列表中,其中,目标业务员为优先级排序最高的业务员。S50: Allocate the order information to the task list of the target salesperson, where the target salesperson is the salesperson with the highest priority.
参照图3所示,图3示出了本申请实施例提供的订单分配方法的第三实现流程图。该订单分配方法包括:Referring to FIG. 3 , FIG. 3 shows a third implementation flowchart of the order allocation method provided by the embodiment of the present application. This order allocation method includes:
S10:接收用户通过终端上传的订单信息,所述订单信息包括用户等级以及预约地址信息。S10: Receive order information uploaded by the user through the terminal, where the order information includes user level and reservation address information.
S21:获取业务员的业务信息。S21: Obtain the business information of the salesperson.
S22:根据所述业务信息,确定对应的业务类型,将所述业务类型输入预置业务员匹配模型进行匹配,得到与所述业务信息相匹配的等级信息。S22: Determine a corresponding service type according to the service information, input the service type into a preset salesman matching model for matching, and obtain grade information matching the service information.
S23:筛选出所述等级信息与所述用户等级匹配的第一业务员集合。S23: Filter out the first salesman set whose level information matches the user level.
S30:获取第一业务员集合中各业务员的实时位置信息,从所述第一业务员集合中筛选出所述实时位置信息与所述预约地址信息匹配的第二业务员集合。S30: Acquire real-time location information of each salesperson in the first salesperson set, and filter out a second salesperson set whose real-time location information matches the reservation address information from the first salesperson set.
S41:定时获取最近预设时间范围内的所有业务数据,将获取的业务数据输入预设的数据统计分析系统中进行统计分析,统计分析得出每一个业务员的各个预设的业绩指标的数值。S41 : Acquire all business data within the most recent preset time range regularly, input the acquired business data into a preset data statistical analysis system for statistical analysis, and obtain the value of each preset performance index of each salesperson through statistical analysis .
在步骤S41中,定时获取最近预设时间范围内(例如最近一个月内)的所有业务数据,业务数据包括业务办理记录(包括新保办理记录、续保办理记录)、到期业务信息等,每个业务数据中包含业务员姓名或编号、业务金额等信息。电子装置中具有预先设置的数据统计分析系统,电子装置将获取的业务数据全部输入该数据统计分析系统中,数据统计分析系统可通过从获取的业务数据中分别找出每个业务员关联的所有业务数据,然后对每个业务员关联的业务数据进行各个预设的业绩指标的统计和计算,从而得出每一个业务员的各个预设的业绩指标的数值,所述预设的业绩指标包括保单保费、续保率、活动率等。In step S41, regularly acquire all business data within the most recent preset time range (for example, within the last month), and the business data includes business handling records (including new insurance handling records, renewal handling records), expired service information, etc. Each business data contains information such as the salesperson's name or number, business amount and so on. The electronic device has a pre-set data statistical analysis system, and the electronic device inputs all the acquired business data into the data statistical analysis system. business data, and then perform statistics and calculation of each preset performance index on the business data associated with each salesperson, so as to obtain the value of each preset performance index for each salesperson, and the preset performance indicators include Policy premiums, renewal rates, activity rates, etc.
S42:将得到的每一个业务员的各个预设的业绩指标的数值,均按照预设的评分计算规则,计算得出每一个业务员的业绩总分。S42: Calculate the obtained value of each preset performance index of each salesperson according to the preset scoring calculation rule, and calculate the total performance score of each salesperson.
其中,所述预设的评分计算规则可以为将各个预设的业绩指标的数值按照预设的权重加权求和。The preset scoring calculation rule may be a weighted summation of the values of each preset performance indicator according to preset weights.
S43:按照业绩总分由高到低的顺序对各个业务员进行优先级排序。S43: Prioritize each salesperson in descending order of the total performance score.
S50:将所述订单信息分配至目标业务员的任务列表中,其中,目标业务员为优先级排序最高的业务员。S50: Allocate the order information to the task list of the target salesperson, where the target salesperson is the salesperson with the highest priority.
在一个实施例中,如图4所示,该步骤S30具体包括如下步骤:In one embodiment, as shown in FIG. 4 , the step S30 specifically includes the following steps:
S31:根据人口密度分布对城市区域进行网格化划分,得到多个网格区域。S31: Perform grid division on the urban area according to the population density distribution to obtain a plurality of grid areas.
具体而言,网格化划分是基于目标城市区域的大比例尺数据,按照目标城市区域内人口密度分布在空间上按一定的比例通过横向聚合或纵向分解成不同的单元网格化划分。因为人口密集的区域相应的需要处理的订单也较多,所以需要将目标城市区域划分成网格化划分,方便业务员集中处理网格化划分的订单。对目标城市区域内进行划分,这里的目标城市区域不限于大小范围,根据需要和具体情况对城市区域进行划分,但一般以市为单位对城市区域进行划分。因为城市区域内的人口分布通常是不均匀的,所以根据城市区域内的人口密度分布对城市区域进行按比例网格化划分,对目标城市区域内进行网格化划分得到网格化划分。Specifically, grid division is based on the large-scale data of the target urban area, and according to the population density distribution in the target urban area, it is divided into different grid cells by horizontal aggregation or vertical decomposition in a certain proportion in space. Because densely populated areas have correspondingly more orders to be processed, it is necessary to divide the target city area into grid divisions, so that the salesmen can centrally process the grid division orders. Divide the target urban area. The target urban area here is not limited to the size range. The urban area is divided according to the needs and specific conditions, but the urban area is generally divided by city. Because the population distribution in the urban area is usually uneven, the urban area is divided into a proportional grid according to the population density distribution in the urban area, and the grid division is obtained by meshing the target urban area.
S32:以所述预约地址信息所处的网格区域作为中心,若所述实时位置信息处于围绕所述中心的8个网格区域内,则所述实时位置信息与所述预约地址信息匹配,其中,中心的网格区域与围绕所述中心的8个网格区域按九宫格分布。S32: Taking the grid area where the reservation address information is located as the center, if the real-time location information is within 8 grid areas surrounding the center, the real-time location information matches the reservation address information, Wherein, the grid area in the center and the 8 grid areas surrounding the center are distributed in a nine-square grid.
在一个实施例中,如图5所示,该步骤S30具体包括如下步骤:In one embodiment, as shown in FIG. 5 , the step S30 specifically includes the following steps:
S33:根据目标城市区域的历史订单位置信息绘制热力图。S33: Draw a heat map according to the historical order location information of the target city area.
S34:按照预设比例策略对所述热力图进行网格化划分,得到多个网格区域。S34: Perform grid division on the heat map according to a preset scale strategy to obtain a plurality of grid regions.
具体地,热力图是区域的可视化数据,绘制热力图根据目标城市区域的历史订单位置信息在目标城市区域的分布情况,即根据历史订单位置对应的经纬度和目标城市区域地图生成渲染历史订单位置密度的热力图。最后要得到网格化地址划分区域还要对热力图进行网格化划分。按照预设比例策略可以是对热力图中历史订单地理位置密度大即颜色深的位置划分使用的网格比例较小,对热力图的历史订单位置密度密度小使用比例较大的网格进行划分。网格化划分不仅按照历史订单位置信息对目标城市区域进行划分,而且是根据历史订单位置的密度划分得到网格化地址划分区域。历史订单位置信息可以表征人口密度分布,为各网格化地址划分区域配置相应的业务员以及业务员信息集合大致上是对等的,这样各网格化地址划分区域内的业务员处理各网格化地址划分区域内的订单数量就较为均衡,不会出现不同业务员工作不饱和或者过于饱和的情况。Specifically, the heat map is the visual data of the area. The heat map is drawn according to the distribution of the historical order location information of the target city area in the target city area, that is, the historical order location density is generated and rendered according to the latitude and longitude corresponding to the historical order location and the map of the target city area. heatmap. Finally, in order to obtain the gridded address division area, the heat map needs to be gridded. According to the preset ratio strategy, the grids with a high density of historical orders in the heat map, that is, the locations with darker colors, are divided into smaller proportions, and the grids with a small density of historical orders in the heat map are divided into grids with a larger proportion. . The grid division not only divides the target city area according to the historical order location information, but also obtains the grid address division area according to the density division of the historical order location. The historical order location information can represent the population density distribution, and the corresponding salespersons and salesperson information sets are configured for each gridded address division area are roughly equal, so that the salespersons in each gridded address division area handle each network. The number of orders in the gridded address division area is more balanced, and there will be no situation where the work of different salesmen is under-saturated or over-saturated.
S35:以所述预约地址信息所处的网格区域作为中心,若所述实时位置信息处于围绕所述中心的8个网格区域内,则所述实时位置信息与所述预约地址信息匹配,其中,中心的网格区域与围绕所述中心的8个网格区域按九宫格分布。S35: Taking the grid area where the reservation address information is located as the center, if the real-time location information is within 8 grid areas surrounding the center, the real-time location information matches the reservation address information, Wherein, the grid area in the center and the 8 grid areas surrounding the center are distributed in a nine-square grid.
在一个实施例中,该步骤S30具体包括如下步骤:In one embodiment, the step S30 specifically includes the following steps:
S36:若所述实时位置信息与所述预约地址信息的路径距离小于等于预设距离,则所述实时位置信息与所述预约地址信息匹配。S36: If the path distance between the real-time location information and the reservation address information is less than or equal to a preset distance, the real-time location information matches the reservation address information.
其中,预设距离可以为5-10km。Wherein, the preset distance may be 5-10km.
于上面的方法实施例,本发明实施例还提供了一种订单分配平台,如图6所示,该平台10可以包括以下模块:Based on the above method embodiments, the embodiments of the present invention further provide an order distribution platform. As shown in FIG. 6 , the
接收模块11,用于接收用户通过终端上传的订单信息,所述订单信息包括用户等级以及预约地址信息;The receiving
第一筛选模块12,用于获取所有业务员的等级信息,筛选出所述等级信息与所述用户等级匹配的第一业务员集合;The
第二筛选模块13,用于获取第一业务员集合中各业务员的实时位置信息,从所述第一业务员集合中筛选出所述实时位置信息与所述预约地址信息匹配的第二业务员集合;The
优先级排序模块14,用于基于预设规则对所述第二业务员集合中的所有业务员进行优先级排序;A
分配模块15,用于将所述订单信息分配至目标业务员的任务列表中,其中,目标业务员为优先级排序最高的业务员。The
应当理解的是,图6示出的订单分配平台的功能模块示意图中,各模块用于执行图1-6对应的实施例中的各步骤,而对于图1-5对应的实施例中的各步骤已在上述实施例中进行详细解释,具体请参阅图1-5所对应的实施例中的相关描述,此处不再赘述。It should be understood that, in the schematic diagram of the functional modules of the order distribution platform shown in FIG. 6 , each module is used to execute each step in the embodiment corresponding to FIG. The steps have been explained in detail in the above-mentioned embodiments. For details, please refer to the relevant descriptions in the embodiments corresponding to FIGS. 1-5 , which will not be repeated here.
本发明另一实施例提供一种订单分配平台,如图7所示,订单分配平台10包括:Another embodiment of the present invention provides an order distribution platform. As shown in FIG. 7 , the
一个或多个处理器110以及存储器120,图7中以一个处理器110为例进行介绍,处理器110和存储器120可以通过总线或者其他方式连接,图7中以通过总线连接为例。One or
处理器110用于完成平台10的各种控制逻辑,其可以为通用处理器、数字信号处理器(DSP)、专用集成电路(ASIC)、现场可编程门阵列(FPGA)、单片机、ARM(Acorn RISCMachine)或其它可编程逻辑器件、分立门或晶体管逻辑、分立的硬件组件或者这些部件的任何组合。还有,处理器110还可以是任何传统处理器、微处理器或状态机。处理器110也可以被实现为计算设备的组合,例如,DSP和微处理器的组合、多个微处理器、一个或多个微处理器结合DSP和/或任何其它这种配置。The
存储器120作为一种非易失性计算机可读存储介质,可用于存储非易失性软件程序、非易失性计算机可执行程序以及模块,如本发明实施例中的订单分配的对应的程序指令。处理器110通过运行存储在存储器120中的非易失性软件程序、指令以及单元,从而执行平台10的各种功能应用以及数据处理,即实现上述方法实施例中的订单分配方法。The
存储器120可以包括存储程序区和存储数据区,其中,存储程序区可存储操作平台、至少一个功能所需要的应用程序。存储数据区可存储根据平台10使用所创建的数据等。此外,存储器120可以包括高速随机存取存储器,还可以包括非易失性存储器,例如至少一个磁盘存储器件、闪存器件、或其他非易失性固态存储器件。在一些实施例中,存储器120可选包括相对于处理器110远程设置的存储器,这些远程存储器可以通过网络连接至平台10。上述网络的实例包括但不限于互联网、企业内部网、局域网、移动通信网及其组合。The
一个或者多个单元存储在存储器120中,当被一个或者多个处理器110执行时,执行上述任意方法实施例中的订单分配方法,例如,执行以上描述的图1中的方法步骤S100至步骤S400。One or more units are stored in the
本发明另一实施例还提供一种订单分配系统,如图8所示,所述系统包括若干个客户端20、服务器30以及如上所述的订单分配平台10。所述若干个客户端20和服务器30均与所述订单分配平台10通信连接,其中若干个客户端20用于各个经办人登录订单分配平台10并填写公告信息获取请求,服务器30用于存储公告信息。Another embodiment of the present invention further provides an order distribution system. As shown in FIG. 8 , the system includes
本发明实施例提供了一种非易失性计算机可读存储介质,计算机可读存储介质存储有计算机可执行指令,该计算机可执行指令被一个或多个处理器执行,例如,执行以上描述的图1-5中的方法步骤。Embodiments of the present invention provide a non-volatile computer-readable storage medium, where the computer-readable storage medium stores computer-executable instructions, and the computer-executable instructions are executed by one or more processors, for example, to execute the above-described Method steps in Figures 1-5.
作为示例,非易失性存储介质能够包括只读存储器(ROM)、可编程ROM(PROM)、电可编程ROM(EPROM)、电可擦ROM(EEPROM)或闪速存储器。易失性存储器能够包括作为外部高速缓存存储器的随机存取存储器(RAM)。通过说明而非限制,RAM可以以诸如同步RAM(SRAM)、动态RAM、(DRAM)、同步DRAM(SDRAM)、双数据速率SDRAM(DDRSDRAM)、增强型SDRAM(ESDRAM)、Synchlink DRAM(SLDRAM)以及直接Rambus(兰巴斯)RAM(DRRAM)之类的许多形式得到。本文中所描述的操作环境的所公开的存储器组件或存储器旨在包括这些和/或任何其他适合类型的存储器中的一个或多个。As examples, non-volatile storage media can include read only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable ROM (EEPROM), or flash memory. Volatile memory can include random access memory (RAM) as external cache memory. By way of illustration and not limitation, RAM may be configured in a variety of formats such as Synchronous RAM (SRAM), Dynamic RAM, (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchlink DRAM (SLDRAM), and Direct Rambus (Lambas) RAM (DRRAM) and many other forms. The disclosed memory components or memories of the operating environments described herein are intended to include one or more of these and/or any other suitable types of memory.
当然,本领域普通技术人员可以理解实现上述实施例方法中的全部或部分流程,是可以通过计算机程序来指令相关硬件(如处理器,控制器等)来完成,所述的计算机程序可存储于一非易失性计算机可读取的存储介质中,该计算机程序在执行时可包括如上述各方法实施例的流程。其中所述的存储介质可为存储器、磁碟、软盘、闪存、光存储器等。Of course, those of ordinary skill in the art can understand that all or part of the processes in the methods of the above embodiments can be implemented by instructing relevant hardware (such as processors, controllers, etc.) through a computer program, and the computer program can be stored in In a non-volatile computer-readable storage medium, the computer program may include the processes of the above-mentioned method embodiments when executed. The storage medium may be a memory, a magnetic disk, a floppy disk, a flash memory, an optical memory, and the like.
应当理解的是,以上所述实施例仅用以说明本发明的技术方案,而非对其限制。尽管参照前述实施例对本发明进行了详细的说明,本领域的普通技术人员应当理解:其依然可以对前述各实施例所记载的技术方案进行修改,或者对其中部分技术特征进行等同替换。而这些修改或者替换,并不使相应技术方案的本质脱离本发明各实施例技术方案的精神和范围,均应包含在本发明的保护范围之内。It should be understood that the above-mentioned embodiments are only used to illustrate the technical solutions of the present invention, but not to limit them. Although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that the technical solutions described in the foregoing embodiments can still be modified, or some technical features thereof can be equivalently replaced. However, these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the embodiments of the present invention, and should be included within the protection scope of the present invention.
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