CN107480831A - Task distributing method and system based on address information - Google Patents
Task distributing method and system based on address information Download PDFInfo
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- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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Abstract
The present invention relates to a kind of task distributing method based on address information, methods described includes：Customer service terminal receives the first call-in message of user terminal, obtains the subscriber identity information, mission bit stream and task location information of the first user, and send to server by the service terminal；Server parses to task location information, obtains the delivery of services Termination ID of delivery of services terminal；The delivery of services terminal inquiry attendant information associated with delivery of services Termination ID；The attendant ID of first category attendant is determined in attendant information according to task processing authority information and mission bit stream；The terminal positional information for obtaining mobile terminal corresponding to the attendant ID of first category attendant is matched with task location information, obtains the attendant ID of optimal service personnel and the mobile terminal ID of destination mobile terminal；Subscriber identity information, mission bit stream and task location information are sent to destination mobile terminal.
Description
Technical field
The present invention relates to technical field of data processing, more particularly to task distributing method and system based on address information.
Background technology
With the level of consumption more and more higher of people, the portfolio of consumer products also increases, and thus brings to production
The continuous growth of product demand after sale, associated electrical commercial affairs overall flow also become increasingly complex.How complicated flow
What is become is simple and convenient, while ensures that flow is fast and effective, is the weight that hyundai electronicses commercial affairs overall flow needs to consider and realize
Want one of link.
Increasingly competitive with the company of ecommerce, the backstage that a set of fixation is usually constructed with per company manages after sale
System.But current after-sale management system needs to put into substantial amounts of personnel and energy removes operation and maintenance, and it is big to take company
The human cost and time cost of amount.Then can be not only that company saves if the automation of after-sale management system can be realized
Human cost and time cost, also can effectively avoid the risk brought by manual operation mistake.
The content of the invention
The purpose of the present invention is the defects of being directed to prior art, there is provided a kind of task distributing method based on address information,
Gone out according to the Address automatic matching of user from the nearest services sites of station address, and it is real-time according to task character and attendant
Positional information Auto-matching goes out optimal service personnel, and the method for this automation reduces manual operation and the cost safeguarded, section
The time is saved.
To achieve the above object, in a first aspect, the invention provides the task distributing method based on address information, the base
Include in the task distributing method of address information：
Customer service terminal receives the first call-in message of user terminal；
The subscriber identity information, mission bit stream and task location that the first user is obtained according to first call-in message are believed
Breath；
The second user of the customer service terminal is by subscriber identity information, mission bit stream and the task location of first user
Information inputs service terminal, and is sent by the service terminal to server；
The server parses to the task location information, and is divided according to the position data that parsing obtains from service
The delivery of services Termination ID that delivery of services terminal is inquired about in terminal management database is sent out, and will according to the delivery of services Termination ID
The subscriber identity information, the mission bit stream and the task location information are sent to the delivery of services terminal；
The delivery of services terminal inquiry attendant information associated with the delivery of services Termination ID；The service
Personal information includes task processing authority information and attendant ID；
The delivery of services terminal is according to the task processing authority information and the mission bit stream in the attendant
The attendant ID of first category attendant is determined in information；
Obtain the terminal positional information of mobile terminal corresponding to the attendant ID of the first category attendant；
The terminal positional information is matched with the task location information, obtains the service people of optimal service personnel
Member ID and the optimal service personnel corresponding to destination mobile terminal mobile terminal ID；
According to the mobile terminal ID of the destination mobile terminal by the subscriber identity information, the mission bit stream and described
Task location information is sent to the destination mobile terminal.
Preferably, the task location information includes task address information and postcode information.
Preferably, the attendant information also includes attendant's grading parameter.
It is further preferred that the terminal positional information is matched with the task location information, optimal clothes are obtained
The mobile terminal ID of destination mobile terminal is specially corresponding to the attendant ID of business personnel and the optimal service personnel：
The terminal positional information is matched with the task location information, and according to personnel grade parameter obtain it is optimal
The mobile terminal ID of destination mobile terminal corresponding to the attendant ID of attendant and the optimal service personnel.
Preferably, in target corresponding to the attendant ID for obtaining optimal service personnel and the optimal service personnel
After the mobile terminal ID of mobile terminal, methods described also includes：
The delivery of services terminal according to the attendant ID of the optimal service personnel, the delivery of services Termination ID,
The subscriber identity information, the mission bit stream and task location information generation work order information are sent to the server；
The work order information includes work order ID；
The server sends the work order information to the service eventually according to the user terminal ID of the user terminal
End.
It is further preferred that the work order information is sent to institute in the mobile terminal ID according to the destination mobile terminal
After stating destination mobile terminal, methods described also includes：
The user terminal receives the second call-in message of the customer service terminal incoming call, and according to second call-in message
Export the feedback information of the first user；The feedback information includes work order ID；
The feedback information of first user is inputted service terminal by the second user of the customer service terminal, and by described
Service terminal is sent to the server；
The service terminal generates feedback data according to the feedback information, and the feedback data is sent to the clothes
Business device；The feedback data includes work order ID and feedback content information；
The server sends the feedback content information to delivery of services terminal according to the work order ID；
The delivery of services terminal is according to the feedback content information updating is corresponding with the attendant ID
Attendant's grading parameter.
Second aspect, the embodiments of the invention provide a kind of task based on address information to distribute system, the system bag
Include customer service terminal, user terminal, service terminal, delivery of services terminal, server and mobile terminal.
Task distributing method provided in an embodiment of the present invention based on address information, goes out according to the Address automatic matching of user
Go out optimal clothes from the nearest services sites of station address, and according to task character and the real-time positional information Auto-matching of attendant
Business personnel, the method for this automation reduce manual operation and the cost safeguarded, save the time.
Brief description of the drawings
Fig. 1 is that the task provided in an embodiment of the present invention based on address information distributes system architecture diagram；
Fig. 2 is the flow chart of the task distributing method provided in an embodiment of the present invention based on address information.
Embodiment
Below by drawings and examples, technical scheme is described in further detail.
The embodiments of the invention provide a kind of task distributing method based on address information, applied to based on address information
Task distributes system arrangement attendant and product visit in the case of after-sale service.As shown in figure 1, it is based on address information
Task distribute system and include：User terminal 1, customer service terminal 2, service terminal 3, server 4, delivery of services terminal 5 and movement
Terminal 6.User terminal 1 can be understood as the communication equipment that client uses, and customer service terminal 2 is appreciated that contact staff uses logical
Equipment is believed, for being communicated with user terminal 1.Service terminal 3 receives the various letters that contact staff inputs according to result of communication
Cease and send to server 4.Also, delivery of services terminal 5 carries out data with server 4 and mobile terminal 6 respectively by network
Interaction.
It is above-mentioned that the application environment of this method is described, below with the appointing based on address information shown in Fig. 2
The flow chart of business distributing method, in conjunction with Fig. 1, enters to the task distributing method provided in an embodiment of the present invention based on address information
Row explanation.
Step 110, server obtains subscriber identity information, mission bit stream and task location information；
Specifically, customer service terminal 2 receives the first call-in message of user terminal 1.First call-in message can be understood as
One user calls the repair message reported.Second user obtains the first use using customer service terminal 2 according to the first call-in message
Subscriber identity information, mission bit stream and the task location information at family, and by the subscriber identity information of the first user, mission bit stream and
Task location information inputs service terminal 3, and is sent by the service terminal 3 to server 4.For example, client is by dialing
Customer service hot line reports repair message to service provider, and customer service hot line can be understood as customer service terminal 2.
Here, the first user can be understood as client, and second user can be understood as contact staff.The identity of first user
Information includes the information that name and contact method of client etc. are used to recognize client identity.Mission bit stream, which can be understood as client, to be needed
Attendant is wanted to visit the particular contents of maintenance items, such as display screen maintenance or sound equipment maintenance.Task location information is visitor
Family needs to visit the addresses of maintenance items.
It is more excellent, client to service provider report repair message when, can also be by user terminal 1, such as cell phone customer
End, subscriber identity information, mission bit stream and the task location information of the first user are sent to server 4.
Step 120, server parsing task location information obtains the delivery of services Termination ID of delivery of services terminal, by user
Identity information, mission bit stream and task location information are sent to delivery of services terminal；
Specifically, the task location information of the first user includes task address information and postcode information, that is, need to take
Business personnel visit maintenance items address and corresponding postcode.Server 4 is carried out to task address information and postcode information
Parsing, obtains the position data being consistent with task address information and postcode information.Preferably, when combination address information and postcode are believed
It is preferential that position data is obtained according to the analysis result to address information when breath parsing cannot get a unified position data.
One service provider can have multiple servers 4 to distribute terminal, and each server 4 distributes terminal and can be understood as one
Individual services sites, and each services sites is all located at different geographic areas, and have reality address and one it is unique
Delivery of services Termination ID.Delivery of services Termination ID and delivery of services terminal 5 are store in delivery of services terminal management database
The corresponding relation of address information.Server 4 is connected to delivery of services terminal management database, and root after position data is obtained
The address information of the delivery of services terminal 5 to match according to position data inquiry with position data, is determining an optimal clothes
After the address letter of business distribution terminal 5, determine that the address of delivery of services terminal 5 is believed further according to the address information of delivery of services terminal 5
Corresponding delivery of services Termination ID.
Server 4 is according to the delivery of services Termination ID of fixed delivery of services terminal 5, by subscriber identity information, task
Information and task location information, which are sent to destination service, distributes terminal 5.That is, server 4 is from delivery of services terminal management
The nearest services sites in address for the maintenance items that need to visit apart from client, and the repair message that client is sent are searched in database
It is sent to the services sites.
Step 130, the delivery of services terminal inquiry attendant information associated with delivery of services Termination ID；
Specifically, delivery of services terminal 5 is connected with attendant's database, storage is by service point in attendant's database
Send out Termination ID and the corresponding relation of attendant information.Attendant's database can be stored in server 4, can also
It is stored in each delivery of services terminal 5.
Each delivery of services Termination ID in attendant's database represents a website, and can under same website
To include multiple attendants, and the attendant information of different attendants is different.Wherein, attendant information wraps
Include：Attendant ID, task processing authority information and attendant's grading parameter.Attendant ID is unique body of attendant
Part information, task processing authority information, which represents the attendant, can handle the limit of power of task, and attendant, which grades, to join
Number represents degree of being skilled in technique of the attendant in the task of processing.
The delivery of services Termination ID stored in a specific example in attendant's database and attendant information
Corresponding relation it is as shown in table 1 below.
Table 1
In table 1, the delivery of services terminal that delivery of services Termination ID is 0001 includes three attendants, service people for 5 time
Member ID is that the attendant of " 0001 " can handle the after-sale service problem of display screen and sound equipment part in product, but service people
The degree of being skilled in technique of member is relatively low, therefore his attendant's grading parameter is " C ".Attendant ID is the attendant of " 0002 "
The after-sale service problem of main board in product can be handled, and the degree of being skilled in technique of the attendant is higher, therefore his clothes
Business personnel grading parameter is " A ".Attendant ID is that the attendant of " 0003 " can only handle selling for display screen part in product
Service problem afterwards, and the degree of being skilled in technique of the attendant is medium, therefore his attendant's grading parameter is " B ".
Step 140, delivery of services terminal obtains the clothes of an optimal service personnel from associated attendant information
The mobile terminal ID of destination mobile terminal corresponding to optimal service personnel described in business personnel ID；
Specifically, due to multiple attendants may be included under each delivery of services terminal 5, therefore when distributing task,
Delivery of services terminal 5 needs to select an optimal service people from all attendants being under the jurisdiction of under the delivery of services terminal 5
Member performs task.The process of selection optimal service personnel mainly includes following three steps：
First, delivery of services terminal 5 determines according to task processing authority information and mission bit stream in attendant information
The attendant ID of first category attendant.First category attendant can be understood as delivery of services terminal 5 according to client
The attendant that can handle the task that the mission bit stream of proposition is determined.For example, when the mission bit stream that client proposes is " sound
Ring, to be repaired " when, only task processing authority information just has the ability preferably to handle for the attendant of " sound equipment part "
Maintenance task, then all task processing authority information being under the jurisdiction of under the delivery of services terminal 5 are " sound by delivery of services terminal 5
Sound part " or the attendant of " whole " are picked out as first category attendant, and obtain corresponding first category clothes
The attendant ID of business personnel.
Then, delivery of services terminal 5 obtains working as mobile terminal 6 corresponding to the attendant ID of first category attendant
Preceding terminal positional information, that is, the position of current each first category attendant, believe by and by current terminal location
Breath is matched with task location information, corresponding to the current terminal positional information of inquiry and task location information match
Attendant ID, the attendant ID as second category attendant.
Preferably, there is default matching distance parameter in delivery of services terminal 5, task location information is converted into task
Coordinate, using task coordinate as the center of circle, circle is outwards drawn as radius using default matching distance parameter, it is all in drawn circle
First category attendant is second category attendant.That is, it is all be currently located apart from the task position of client
The first category attendant put less than default matching distance parameter is second category attendant.
Finally, delivery of services terminal 5 is in the attendant ID of second category attendant, according to attendant ID and people
Member evaluating corresponding relation, select personnel's evaluating represents attendant degree of being skilled in technique highest take
The attendant ID of business personnel, the attendant ID as final optimal service personnel.Optimal service personnel are finally to need
Send the attendant to the client for sending this subtask.Also, delivery of services terminal 5 can be according to the clothes of optimal service personnel
Business personnel ID determines the mobile terminal ID of destination mobile terminal 6 corresponding to optimal service personnel.
In summary, optimal service personnel need to meet following condition：First, optimal service personnel meet client's
Mission requirements, that is, possess this technology for completing this subtask.Secondly, according to nearby principle, optimal service personnel should be
In distance this subtask can be more easily performed relative to other attendants.Finally, optimal service personnel are two before satisfaction
Degree of being skilled in technique highest attendant under the conditions of individual.The attendant gone out through these three conditional filterings is for this subtask
Should be that optimum is also optimal attendant.
Step 150, according to the mobile terminal ID of destination mobile terminal 6 by subscriber identity information, mission bit stream and task position
Confidence breath is sent to destination mobile terminal 6；
Specifically, after the attendant ID of optimal service personnel is determined, also just specifically it is determined it is who service
Personnel need to perform this subtask.So, delivery of services terminal 5 needs this subtask to be shown to optimal service personnel, also may be used
Notify this that optimal service personnel are ready to carry out task to understand.
Each attendant holds a mobile terminal 6, and each mobile terminal 6 has a unique movement eventually
Hold ID., can be by way of Account Logon, by attendant ID and mobile terminal when attendant holds mobile terminal 6
ID bindings are got up, so that the corresponding mobile terminal ID of an attendant ID.
Then the mobile terminal ID of a destination mobile terminal 6 is determined according to the attendant ID of optimal service personnel, and
Subscriber identity information, mission bit stream and task location information are sent to target according to the mobile terminal ID of destination mobile terminal 6
Mobile terminal 6.Optimal service personnel are according to the subscriber identity information, mission bit stream and task position shown in destination mobile terminal 6
Confidence ceases execution task.
Preferably, after attendant has performed task, client can be carried out to the attendant for performing this subtask
The evaluation of satisfaction.
Further specifically, user terminal 1 receives the second call-in message of the incoming call of customer service terminal 2, and according to the second incoming call
Information exports the feedback information of the first user.Second call-in message can be understood as the return visit electricity that contact staff broadcasts to client
Words.Feedback information can be understood as the return visit content of client.Feedback information includes work order ID.
The feedback information of first user is inputted service terminal 3 by the second user of customer service terminal 2, and passes through service terminal 3
Send to server 4, server 4 receives the feedback data that the evaluation reported according to client generates.Feedback data includes work order ID
With feedback content information.
Server 4 inquires about the delivery of services Termination ID corresponding with work order ID according to work order ID, and feedback content information is sent out
Delivery of services terminal 5 corresponding to delivering to.Delivery of services terminal 5 inquires about the attendant corresponding with work order ID according to work order ID
ID, and attendant's grading parameter according to corresponding to feedback content information updating attendant ID.
In a specific example, client is " favorable comment " to the attendant A evaluations carried out, and attendant A is current
Attendant's parameter of grading be B, and delivery of services terminal 5 is according to this " favorable comment " feedback information of client, by attendant A's
Attendant's grading parameter is updated to A by B.
Task distributing method provided in an embodiment of the present invention based on address information, goes out according to the Address automatic matching of user
Go out optimal clothes from the nearest services sites of station address, and according to task character and the real-time positional information Auto-matching of attendant
Business personnel, the method for this automation reduce manual operation and the cost safeguarded, save the time.
Professional should further appreciate that, each example described with reference to the embodiments described herein
Unit and algorithm steps, it can be realized with electronic hardware, computer software or the combination of the two, it is hard in order to clearly demonstrate
The interchangeability of part and software, the composition and step of each example are generally described according to function in the above description.
These functions are performed with hardware or software mode actually, application-specific and design constraint depending on technical scheme.
Professional and technical personnel can realize described function using distinct methods to each specific application, but this realization
It is it is not considered that beyond the scope of this invention.
It can be held with reference to the step of method or algorithm that the embodiments described herein describes with hardware, user terminal 1
Capable software module, or the two combination are implemented.Software module can be placed in random access memory (RAM), internal memory, read-only deposit
Reservoir (ROM), electrically programmable ROM, electrically erasable ROM, register, hard disk, moveable magnetic disc, CD-ROM or technology
In any other form of storage medium well known in field.
Above-described embodiment, the purpose of the present invention, technical scheme and beneficial effect are carried out further
Describe in detail, should be understood that the embodiment that the foregoing is only the present invention, be not intended to limit the present invention
Protection domain, within the spirit and principles of the invention, any modification, equivalent substitution and improvements done etc., all should include
Within protection scope of the present invention.
Claims (7)
- A kind of 1. task distributing method based on address information, it is characterised in that the task side of distributing based on address information Method includes：Customer service terminal receives the first call-in message of user terminal；The subscriber identity information, mission bit stream and task location information of first user is obtained according to first call-in message；The second user of the customer service terminal is by the subscriber identity information, mission bit stream and task location information of first user Service terminal is inputted, and is sent by the service terminal to server；The server parses to the task location information, and whole from delivery of services according to the position data that parsing obtains The delivery of services Termination ID of delivery of services terminal is inquired about in end pipe reason database, and according to the delivery of services Termination ID by described in Subscriber identity information, the mission bit stream and the task location information are sent to the delivery of services terminal；The delivery of services terminal inquiry attendant information associated with the delivery of services Termination ID；The attendant Information includes task processing authority information and attendant ID；The delivery of services terminal is according to the task processing authority information and the mission bit stream in the attendant information The middle attendant ID for determining first category attendant；Obtain the terminal positional information of mobile terminal corresponding to the attendant ID of the first category attendant；The terminal positional information is matched with the task location information, obtains the attendant ID of optimal service personnel With the optimal service personnel corresponding to destination mobile terminal mobile terminal ID；According to the mobile terminal ID of the destination mobile terminal by the subscriber identity information, the mission bit stream and the task Positional information is sent to the destination mobile terminal.
- 2. the task distributing method according to claim 1 based on address information, it is characterised in that the task location letter Breath includes task address information and postcode information.
- 3. the task distributing method according to claim 1 based on address information, it is characterised in that attendant's letter Breath also includes attendant's grading parameter.
- 4. the task distributing method according to claim 3 based on address information, it is characterised in that by the terminal location Information is matched with the task location information, obtains the attendant ID of optimal service personnel and the optimal service personnel The mobile terminal ID of corresponding destination mobile terminal is specially：The terminal positional information is matched with the task location information, and obtains optimal service according to personnel's grading parameter The mobile terminal ID of destination mobile terminal corresponding to the attendant ID of personnel and the optimal service personnel.
- 5. the task distributing method according to claim 1 based on address information, it is characterised in that it is described obtain it is optimal It is described after the mobile terminal ID of destination mobile terminal corresponding to the attendant ID of attendant and the optimal service personnel Method also includes：The delivery of services terminal is according to the attendant ID of the optimal service personnel, the delivery of services Termination ID, described Subscriber identity information, the mission bit stream and task location information generation work order information are sent to the server；It is described Work order information includes work order ID；The server sends the work order information to the service terminal according to the user terminal ID of the user terminal.
- 6. the task distributing method according to claim 5 based on address information, it is characterised in that according to the target The mobile terminal ID of mobile terminal sends the work order information to the destination mobile terminal, and methods described also includes：The user terminal receives the second call-in message of the customer service terminal incoming call, and is exported according to second call-in message The feedback information of first user；The feedback information includes work order ID；The feedback information of first user is inputted service terminal by the second user of the customer service terminal, and passes through the service Terminal is sent to the server；The service terminal generates feedback data according to the feedback information, and the feedback data is sent to the service Device；The feedback data includes work order ID and feedback content information；The server sends the feedback content information to delivery of services terminal according to the work order ID；The delivery of services terminal is according to the feedback content information updating service corresponding with the attendant ID Personnel's grading parameter.
- 7. a kind of task based on address information distributes system, it is characterised in that the system includes the claims 1-6 and appointed Customer service terminal, user terminal, service terminal, delivery of services terminal, server and mobile terminal described in one claim.
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| CN108428047A (en) * | 2018-02-23 | 2018-08-21 | 广州启盟信息科技有限公司 | A kind of building work smart allocation method, apparatus and system |
| CN109472456A (en) * | 2018-10-16 | 2019-03-15 | 平安国际融资租赁有限公司 | Method for allocating tasks, device, computer equipment and storage medium |
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| CN105243498A (en) * | 2015-10-15 | 2016-01-13 | 北京华夏盛想科技有限公司 | Location-based task scheduling method and device |
| CN105787659A (en) * | 2016-02-24 | 2016-07-20 | 上海和鹰机电科技股份有限公司 | Intelligent scheduling method |
| CN105809329A (en) * | 2016-02-29 | 2016-07-27 | 江苏省电力公司张家港市供电公司 | Electric power call first-aid repair system and work order receiving apparatus |
| CN106228419A (en) * | 2016-07-13 | 2016-12-14 | 深圳市拓源天创实业发展有限公司 | A kind of order processing method and system |
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| CN108428047A (en) * | 2018-02-23 | 2018-08-21 | 广州启盟信息科技有限公司 | A kind of building work smart allocation method, apparatus and system |
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