CN108846551A - A kind of home cleaning service management system and method - Google Patents
A kind of home cleaning service management system and method Download PDFInfo
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- CN108846551A CN108846551A CN201810485772.7A CN201810485772A CN108846551A CN 108846551 A CN108846551 A CN 108846551A CN 201810485772 A CN201810485772 A CN 201810485772A CN 108846551 A CN108846551 A CN 108846551A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06395—Quality analysis or management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
- H04N7/183—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast for receiving images from a single remote source
- H04N7/185—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast for receiving images from a single remote source from a mobile camera, e.g. for remote control
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Abstract
The present invention relates to a kind of home cleaning service management system and methods, including client to issue cleaning service request；Management platform receives client's request, arranges operational order to cleanup crew's operation information end；Cleanup crew receives instruction and starts cleaning, after feedback information to managing whether platform, customer authentication pass through；After customer authentication passes through, cleanup crew pastes certification mark in room full position.By managing the system administration of platform, the efficiency of cleaning can be improved；And cleanliness standard is systematically formulated, and brand quality certification mark is pasted in the space of cooperation, there is the mark, user can select the room for having brand quality certification to identify when selecting hotel room, be not required to the clean and safe problem for worrying to move in room.By to and the real time monitoring of space environment treatment process further enhance cleaning service quality so that the cleaning operating procedure of process, the service condition of cleaning supplies are traceable.
Description
Technical field
The invention belongs to cleaning applications, and in particular to a kind of home cleaning service management system and side based on Internet of Things
Method.
Background technique
Home cleaning management is the important link of hotel management, and the clean-up performance in room is the important finger moved in that attracts clients
Mark.Management for room also focuses on traditional mode at present, carries out communication on telephone or right between the waiter of each floor
It says exchange, then carries out businesslike distribution management.
For cleaning, due to being largely to rely on each floor attendant state current to guest room
Be monitored, such as wait rent, hired out, wait sweep, then above situation is fed back to foreground by floor administrator, and foreground arranges work
Make, this mode of operation process complexity, low efficiency, or even can also omit the cleaning to certain rooms sometimes.
The cleaning in space non-moving for the mobile spaces such as aircraft, high-speed rail or subway and office building etc., be usually employ or
Cleaning service is ordered to ensure the cleaning in its space, facility.However current clean method not can guarantee the quality of cleaning process,
Do not implement effective monitoring, and the service condition of cleaning supplies often has biggish shadow to cleannes during cleaning
It rings, for the room of certain area, whether cleanup crew uses cleaning supplies as required, we are unknown, and cleaning supplies
Service condition can directly determine the degree of finally clean.In addition unified currently without one for the evaluation of cleaning result
Appraisement system, user can not learn whether the practical clean condition in room complies with standard when selecting hotel.
In the prior art, has more research for hotel management, as patent CN2015205803232 describes one kind
Intelligent hotel cloud platform, the platform use central controlled mode, provide interface module and functional module for hotel guest room, including
Welcome interface module and system main interface module, functional module include video module, network module, service module, social module,
Room facilities intelligent control module, individual affair module, game module and information module, the video module is by receiving broadcasting and TV
Digital television signal and satellite digital television signal are realized or by network for free program request and charge program requests.The invention is from one
Determine to realize cloud platform control in degree.However it is mobile for the fixed spaces such as hotel, office building or aircraft, high-speed rail, subway etc.
The cleaning systems management study in space is less.
Summary of the invention
Based on problems of the prior art, the present invention provides a kind of home cleaning service management system and method, mentions
It is improved for visualization, the service condition of retrospective cleaning service process and cleaning supplies convenient for being managed collectively to cleaning
Cleaning efficiency and quality.
Technical scheme is as follows.
A kind of home cleaning service management system, including：Manage platform, monitoring device, data feedback device, mobile terminal；
Wherein management platform includes memory, processor, and the memory uses feelings for storing clean data, standard, cleaning supplies
Condition；The mobile terminal includes client and cleanup crew's operation information end, and the processor issues cleaning for handling client
Service request, and assign and instruct to cleanup crew's operation information end, the request that cleanup crew's operation information end is issued according to client
Information, which receives, to be instructed and carries out cleaning service；The monitoring device is for monitoring cleanup crew's interior cleaning feelings at work
Condition, cleaning chemical discharge service condition；Data feedback device feedback cleaning information to managing platform, can feedback information include defending
It is raw to sweep situation, air quality situation, cleaning chemical service condition；After room reaches cleanliness standard, operation information end is anti-
Feedforward information manages the further feedback information of platform to client to platform is managed.
Further, mobile terminal is cell phone application, computer client, tablet computer APP, and mobile terminal can be moved back with hotel
The association such as house system, booking system, after thering is client to check out, can feedback information to mobile terminal, mobile terminal sends requirement for cleaning
To management platform.
Further, monitoring device includes video monitor, cleaning supplies using monitor, and cleaning supplies use monitor
It include but is not limited to be accomplished by the following way：Monitor the flowmeter of solvent service condition, monitoring supplies use rear weight loss
Situation, float sensor, OPTICAL SENSORS.The process, including guest room, toilet, wardrobe etc. that video monitor complete monitoring is swept；
The video monitor can be cleanup crew carry mobile monitor or hotel itself monitor, it is preferable to use
Cleanup crew carries mobile monitor.
Development Internet-based, monitoring cleaning process becomes more convenient, for example mobile phone can be fixed on bracket,
Live-mode is opened using this system or third party system software, monitoring work can be realized.
Cleaning supplies include the aquas such as various furniture detergents, air freshener, disinfectant, fungicide, aerosol or cream
The various cleaning products such as agent.
Further, the room is the fixed space in hotel, subway, high-speed rail or aircraft packaged type space.
Further, management platform, monitoring device, data feedback device, mobile terminal pass through wireless network connection.
Further, the mobile terminal includes positioning system, and after client, which issues, requests, management platform assigns instruction
To with request the closer cleanup crew's operation information in position end.
The system further includes component well known in the art, for example manages the wireless communication module of platform connecting components, determines
Position module.
The invention also includes a kind of home cleaning service managements.
A kind of home cleaning service management, it is real based on management platform, monitoring device, data feedback device, mobile terminal
It is existing, including the following contents：
（1）Mobile terminal includes client and cleanup crew's operation information end, and client issues cleaning service request, including position letter
Breath, cleaning requirement, room availability；
（2）After management platform receives client's request, and to client's requirement analysis, arrange operational order to cleanup crew's operation information
End；
（3）Cleanup crew reaches after needing clean room, is hit using cleanup crew's operation information endpoint and starts to clean, and monitoring is set at this time
Standby, data feedback device is started to work；
（4）After cleaning, cleanup crew is using operation information end feedback information to managing whether platform, customer authentication pass through；
（5）After customer authentication passes through, cleanup crew pastes at room full position and online information of booking rooms, filling authenticates mark
Know, the full position can be such as pasted on room door or the head of a bed.
For cleaning, if there is the brand identity that a consumer approves, it is greatly improved to room environment
The degree of recognition of health.For example in the market such as the national brand of fruit product subscript knowledge, often degree of recognition is higher for consumer psychology.The present invention
The first purpose be through method for managing system, the management of stringent quality, the cleaning process monitoring of transparence, in consumer
Good cognition is generated in the heart, and it is even higher to meet certain cleannes standard.After consumer sees this mark, it can realize
Environmental sanitation situation to this room has been met the requirements of the standard.
The cleannes standard, which refers to, to be met except state related requirements standard, also further complete in the following manner
It is kind：By being investigated customer, exchanged the place for knowing that client feels the need to further strengthen, for example smell, defend
Between life etc.；Or the user in the hotel requested is issued to cleannes evaluation requirement.The cleannes standard is for cleaning chemistry articles
With certain requirement, such as according to room area, the minimum and highest standard of layout setting chemical article application；Minimum standard
Meet the use of cleannes standard, and highest standard then needs to guarantee to avoid wasting in clean situation.
Further, the method is realized based on above-mentioned management system, and the customer authentication can pass through video monitoring
It is verified or on-site verification, or passes through the cleaning report examination cleaning situation that management platform generates.
Further, the method is applicable to the fixed space in hotel, subway, high-speed rail or aircraft packaged type space；
Cleaning report includes but is not limited to air quality situation, dust situation, chemicals service condition, cleaning time used in cleaning
Situation, relative article clean level situation.
Further, the management platform according to cleaning using generate report data, analysis cleanup crew's working efficiency and
Quality cleans chemicals usage history dynamic data used, generates cleaning report.The management platform can be to the work of cleanup crew
Quality condition is graded.Space such as relatively-stationary for office building wants to continue to send existing when sending cleaning request
The office building cleans experience and the higher personnel of grading, can fill in related needs in client, and suitable person may be selected, manage
Platform preferentially accredits the cleanup crew in the case where personnel free time after receiving information；If the cleanup crew has pacified
Other work are arranged, then arrange other with the personnel of identical grading.
The invention has the advantages that：By managing the system administration of platform, the efficiency of cleaning can be improved；
Cleanliness standard is formulated, and pastes brand quality certification mark in the space of cooperation, has the mark, user is when selecting hotel room
The room for having brand quality certification to identify can be selected, the clean and safe problem for worrying to move in room is not required to.By to space environment
The real time monitoring of real time monitoring and space environment treatment process, so that operating procedure, the use feelings of cleaning supplies of cleaning process
Condition is traceable, further enhances cleaning service quality.
Detailed description of the invention
Fig. 1 is cleaning service management system schematic diagram of the present invention.
Fig. 2 is cleaning service management method schematic diagram of the present invention.
Specific embodiment
The attached figures are only used for illustrative purposes and cannot be understood as limitating the patent；In order to better illustrate this embodiment, attached
Scheme certain components to have omission, zoom in or out, does not represent the size of actual product.
Embodiment 1
Hotel's contamination control system, including：Manage platform, monitoring device, data feedback device, mobile terminal；Wherein manage platform
Including memory, processor, memory is for storing clean data, standard, cleaning supplies service condition；Mobile terminal includes client
End and cleanup crew's operation information end, mobile terminal are cell phone application, computer client, tablet computer APP, and mobile terminal can be with wine
The association such as the system of checking out in shop, booking system, after thering is client to check out, can feedback information to mobile terminal, mobile terminal sends clear
For clean demand to platform is managed, which includes location information, convenient for issuing work order；Processor is for handling client sending
Cleaning service request, and instruction is assigned to cleanup crew's operation information end, cleanup crew's operation information end is issued according to client
Solicited message, which receives, to be instructed and carries out cleaning service；Monitoring device for monitor cleanup crew at work interior cleaning situation,
Cleaning chemical discharges service condition；Monitoring device includes video monitor, cleaning supplies using monitor, and cleaning supplies use
Monitor includes being accomplished by the following way：Monitor the flowmeter of solvent service condition, monitoring supplies use rear weight loss feelings
Condition, float sensor, OPTICAL SENSORS；The process, including guest room, toilet, wardrobe etc. that video monitor complete monitoring is swept；Number
Feed back cleaning information to managing platform according to feedback device, can feedback information include that health sweeps situation, air quality situation, cleaning
Chemicals service condition；After room reaches cleanliness standard, management platform feedback information to client.
Embodiment 2
Home cleaning Services Management Method, which is realized based on management system described in embodiment 1, including the following contents：
（1）Client issues cleaning service request, including location information, cleaning require, room availability；
（2）After management platform receives client's request, and to client's requirement analysis, such as clean requirement, personnel requirement, situation,
Room availability etc. arranges operational order to cleanup crew's operation information end；If client formulates a certain position cleanup crew, manage
Platform is orientable to send information；
（3）Cleanup crew is terminated using operation information and is utilized cleanup crew's operation information end after arrival needs clean room by information
Click starts to clean, and after click starts cleaning, operating side feedback information is connected to platform, management platform is managed by wireless network
Start monitoring device, data feedback device is started to work；During cleaning, it is ensured that each step is all in the controllable model of monitoring device
It encloses；
（4）After cleaning, cleanup crew is using operation information end feedback information to managing whether platform, customer authentication pass through；
（5）After customer authentication passes through, cleanup crew pastes after room full position and online information of booking rooms, filling authenticates mark
Know, for example can be pasted on room door or the head of a bed.
Embodiment 3
Home cleaning Services Management Method, the method are realized based on management system described in embodiment 1, wherein management platform is
The core of entire management method, especially data storage, analysis are handled and are managed by the cloud of big data, increase cleaner
The convenience of work.The information of memory storage includes that the required cleaning supplies in all types of rooms, cleaning supplies make
With situation, the history clean data in all types room, cleanliness standard, cleanup crew's grading etc., processor integrates each information,
Production cleaning appraisal report, the evaluation of cleanup crew's grade, cleanup crew's wage performance etc., which includes the following contents：
（1）Client can check out system relationship with hotel, and after checking out, i.e., feedback information to client issues cleaning service and asks
It asks；Same client can also with the mobile room shift information association such as aircraft, high-speed rail, such as when high-speed rail arrives at the destination fastly,
It can remind whether client needs to issue cleaning service request；
（2）After management platform receives client's request, and to client's requirement analysis, arrange to assign instruction in time；
（3）Cleanup crew is terminated using operation information and is utilized cleanup crew's operation information end after arrival needs clean room by information
Click starts to clean, and after click starts cleaning, operating side feedback information is connected to platform, management platform is managed by wireless network
Start monitoring device, data feedback device is started to work；During cleaning, it is ensured that each step is all in the controllable model of monitoring device
It encloses；
（4）After cleaning, cleanup crew is using operation information end feedback information to managing whether platform, customer authentication pass through；
Customer authentication can be verified by video monitoring or on-site verification, or reports examination by the cleaning that management platform generates
Clean situation；Cleaning report includes but is not limited to air quality situation, dust situation, chemicals service condition used in cleaning, clear
Clean time situation, relative article clean level situation；
（5）After customer authentication passes through, cleanup crew pastes after room full position and online information of booking rooms, filling authenticates mark
Know.
Obviously, the above embodiment of the present invention be only to clearly illustrate example of the present invention, and not be pair
The restriction of embodiments of the present invention.For those of ordinary skill in the art, may be used also on the basis of the above description
To make other variations or changes in different ways.There is no necessity and possibility to exhaust all the enbodiments.It is all this
Made any modifications, equivalent replacements, and improvements etc., should be included in the claims in the present invention within the spirit and principle of invention
Protection scope within.
Claims (10)
1. a kind of home cleaning service management system, which is characterized in that including management platform, monitoring device, data feedback device,
Mobile terminal；Wherein management platform includes memory, processor, and the memory is for storing clean data, standard, cleaning supplies
Service condition；The mobile terminal includes client and cleanup crew's operation information end, and the processor is for handling client hair
Cleaning service is requested out, and assigns instruction to cleanup crew's operation information end, and cleanup crew's operation information end is issued according to client
Solicited message receive instruct and carry out cleaning service；The monitoring device is interior clear at work for monitoring cleanup crew
Clean situation, cleaning chemical discharge service condition；The data feedback device for feed back cleaning information to platform is managed, can be anti-
Feedforward information includes that health sweeps situation, air quality situation, cleaning chemical service condition；After room reaches cleanliness standard,
The operation information end is for feedback information to platform is managed, and the management platform is for further feedback information to client.
2. home cleaning service management system according to claim 1, which is characterized in that mobile terminal is cell phone application, computer
Client, tablet computer APP.
3. home cleaning service management system according to claim 1, which is characterized in that monitoring device includes video monitoring
Device, cleaning supplies use monitor, and cleaning supplies include but is not limited to be accomplished by the following way using monitor：Monitor solvent
The flowmeter of service condition, monitoring supplies use poidometer, float sensor, the OPTICAL SENSORS of rear weight loss situation, cleaning
Articles are connect using monitor with data feedback device.
4. home cleaning service management system according to claim 1, which is characterized in that the room is that hotel is fixed
Formula space, high-speed rail or aircraft packaged type space.
5. home cleaning service management system according to claim 1, which is characterized in that management platform, monitoring device, number
Pass through wireless network connection according to feedback device, mobile terminal.
6. home cleaning service management system according to claim 1, which is characterized in that the mobile terminal includes positioning
System, after client, which issues, requests, management platform assigns instruction as the request closer cleanup crew's operation information in position end.
7. a kind of home cleaning service management is realized based on management platform, monitoring device, data feedback device, mobile terminal,
It is characterised in that it includes the following contents：
（1）Mobile terminal includes client and cleanup crew's operation information end, and client issues cleaning service request, including position letter
Breath, cleaning requirement, room availability；
（2）After management platform receives client's request, and to client's requirement analysis, arrange operational order to cleanup crew's operation information
End；
（3）Cleanup crew is reached according to the instruction of operation information end after needing clean room, is hit using operation information endpoint and is started to clean,
Monitoring device, data feedback device are started to work at this time, and monitoring device whole process supervises cleaning process；
（4）After cleaning, cleanup crew is using operation information end feedback information to managing whether platform, customer authentication pass through；
（5）After customer authentication passes through, cleanup crew pastes after room full position and online information of booking rooms, filling authenticates mark
Know.
8. home cleaning service management according to claim 7, which is characterized in that the method is based on claim
Management system described in 1 realizes that the customer authentication can be verified by video monitoring or on-site verification, or passes through pipe
The cleaning report examination cleaning situation that platform generates.
9. home cleaning service management according to claim 8, which is characterized in that it is solid that this method is applicable to hotel
Fixed pattern space, high-speed rail or aircraft packaged type space；The cleaning report includes but is not limited to air quality situation, dust feelings
Chemicals service condition, cleaning time situation used in condition, cleaning, relative article clean level situation.
10. home cleaning service management according to claim 9, which is characterized in that the management platform generates report
Table data analyze cleanup crew's working efficiency and quality, clean chemicals usage history dynamic data used, generate cleaning report
It accuses.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201810485772.7A CN108846551A (en) | 2018-05-21 | 2018-05-21 | A kind of home cleaning service management system and method |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810485772.7A CN108846551A (en) | 2018-05-21 | 2018-05-21 | A kind of home cleaning service management system and method |
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| CN108846551A true CN108846551A (en) | 2018-11-20 |
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| CN201810485772.7A Withdrawn CN108846551A (en) | 2018-05-21 | 2018-05-21 | A kind of home cleaning service management system and method |
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109685358A (en) * | 2018-12-19 | 2019-04-26 | 泰康保险集团股份有限公司 | Generation method, device, medium and the electronic equipment for task of keeping a public place clean |
| CN110866987A (en) * | 2019-11-19 | 2020-03-06 | 泰康保险集团股份有限公司 | Patrol method, device, server, storage medium and electronic equipment |
| CN111222656A (en) * | 2019-11-21 | 2020-06-02 | 深圳春沐源控股有限公司 | Room management method, server, terminal and computer readable storage medium |
| CN111325637A (en) * | 2018-12-14 | 2020-06-23 | 殷昭印 | System and method for monitoring guest room service |
| CN111325418A (en) * | 2018-12-13 | 2020-06-23 | 苟宇轩 | Method and device for supervising cleaning process of hotel guest room |
| CN112822441A (en) * | 2020-12-29 | 2021-05-18 | 北京三快在线科技有限公司 | Video processing method, system, terminal equipment, server and management system |
| CN112822236A (en) * | 2020-12-29 | 2021-05-18 | 北京三快在线科技有限公司 | Data acquisition and processing method, system, terminal, server and storage medium |
-
2018
- 2018-05-21 CN CN201810485772.7A patent/CN108846551A/en not_active Withdrawn
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111325418A (en) * | 2018-12-13 | 2020-06-23 | 苟宇轩 | Method and device for supervising cleaning process of hotel guest room |
| CN111325637A (en) * | 2018-12-14 | 2020-06-23 | 殷昭印 | System and method for monitoring guest room service |
| CN109685358A (en) * | 2018-12-19 | 2019-04-26 | 泰康保险集团股份有限公司 | Generation method, device, medium and the electronic equipment for task of keeping a public place clean |
| CN110866987A (en) * | 2019-11-19 | 2020-03-06 | 泰康保险集团股份有限公司 | Patrol method, device, server, storage medium and electronic equipment |
| CN110866987B (en) * | 2019-11-19 | 2022-03-25 | 泰康保险集团股份有限公司 | Patrol method, device, server, storage medium and electronic equipment |
| CN111222656A (en) * | 2019-11-21 | 2020-06-02 | 深圳春沐源控股有限公司 | Room management method, server, terminal and computer readable storage medium |
| CN112822441A (en) * | 2020-12-29 | 2021-05-18 | 北京三快在线科技有限公司 | Video processing method, system, terminal equipment, server and management system |
| CN112822236A (en) * | 2020-12-29 | 2021-05-18 | 北京三快在线科技有限公司 | Data acquisition and processing method, system, terminal, server and storage medium |
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