CN111325637A - System and method for monitoring guest room service - Google Patents
System and method for monitoring guest room service Download PDFInfo
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- CN111325637A CN111325637A CN201811537094.0A CN201811537094A CN111325637A CN 111325637 A CN111325637 A CN 111325637A CN 201811537094 A CN201811537094 A CN 201811537094A CN 111325637 A CN111325637 A CN 111325637A
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Abstract
The application provides a system and a method for supervising room service, relates to the field of hotel management systems, and can provide effective supervision for a room service link of a hotel. The system comprises a service terminal, a service server and a customer terminal, and the system automatically records a video file in a room service process and allows a customer to check the video file so as to supervise the room service quality; the application also provides a service supervision method, which associates the business process of the guest room service with the access control management system, avoids the condition that service personnel randomly enter the guest room at ordinary times, and provides a basis for follow-up after the fact by recording access control information. Therefore, the system and the method can effectively monitor the room sanitation condition of the hotel and promote the improvement of the hotel service quality; meanwhile, the method is beneficial to protecting the privacy of the customer and the personal and property safety.
Description
Technical Field
The invention relates to the field of hotel service management, in particular to a service supervision system and a service supervision method applied to places such as hotel rooms or boxes.
Background
The hotel can be said to be a temporary home of people during business trip and travel, and the guest room is the place where people stay for the longest time, and the health condition directly influences the mood and physical health of customers. But the current hygiene of hotel rooms is completely unsatisfactory. In 8 months in 2017, a hotel in Jinan City is exposed and a toilet is wiped by a face-washing towel; in 2017, in 9 months, 5 five-star hotels are exploded out and do not change bed sheets; in 12 months in 2017, a Harbin five-star hotel is exploded out and a toilet is used for brushing a teacup; in 2018, more than 20 famous hotels such as Beijing Wangfu peninsula hotel, Nanchang Xilaideng hotel, Shanghai BaoGeli hotel and the like are exploded to wipe the cup with a dirty towel and the disposable cup cover is repeatedly used, and the like. The recently exposed hotel industry "sanitary and ugly" mostly focuses on the health service link of the guest room. The expense of the expensive five-star hotel and as such, the situation in other medium and low-end hotels is well understood, which is well documented as to the prevalence and severity of room hygiene problems.
To thoroughly solve the problem of hotel hygiene, an effective technical supervision means is needed besides the measures of increasing the punishment and the like.
At present, most of the sanitary service work of the hotel rooms is carried out under the unsupervised and unconstrained conditions, the work is basically performed by self-help of service personnel, and when the work of the guest rooms is heavy or the quality of the service personnel is not high, the sanitary service quality of the guest rooms is difficult to guarantee.
Some hotels attempt to install a monitoring system in the guest room, but this will likely violate the individual privacy of the customer and is therefore easily resisted by the customer; some hotels in Changzhou province have a test point of 'guest room cleaning monitoring', namely, cleaning staff carry with the cameras during work and carry out remote monitoring by other staff, the method can increase the labor cost, and the supervision work is carried out by the staff in the hotel and possibly flows to the form; some hotels play monitoring videos of guest rooms when the guest rooms are sanitary and clean in a hall, so that not only can the privacy of customers be revealed, but also the scenes that a plurality of guest rooms are difficult to deal with cleaning services at the same time are difficult to deal with.
Disclosure of Invention
In order to solve the problems, the application provides a system and a method for supervising guest room service, which can effectively supervise the quality of guest room service of a hotel, can strictly limit the access control permission of workers for entering and exiting the guest room, and are beneficial to protecting the privacy and personal and property safety of customers.
The application provides a system for supervising guest room service, which at least comprises a service terminal, a business server and a customer terminal;
wherein, the service terminal is used when staff provides guest room service, includes: the system comprises a camera unit, a storage unit, a communication unit and a service unit; the system comprises a camera unit, a storage unit, a communication unit and a service unit, wherein the camera unit is used for recording videos in a service process, the storage unit is used for running programs and storing temporary data, the communication unit is used for realizing information exchange and data transmission, and the service unit is responsible for processing operation related to service;
the service server establishes communication connection with the service terminal and is used for processing a service process and receiving and storing a video file uploaded by the service terminal;
and the customer terminal is in communication connection with the service server and is used for checking the video file stored on the service server.
Further, the service unit of the service terminal only allows to execute preset service operation; the preset business operation refers to that the service terminal completes the necessary operation of business processes such as room service and the like, namely the operation allowed on a business operation interface; the access to the background system of the service terminal can be shielded through technical means; when the service terminal is used, the identity of a worker needs to be associated, and modes such as account login and the like can be adopted.
Further, the service terminal automatically records and uploads a video file when the guest room service is started; the functions of video recording and the like are associated with the specific stage of the business process, so that the problems that a worker forgets to record the video or the recording in the service process is incomplete can be avoided, and the manual intervention of the worker on the video recording is avoided.
Further, the video recorded by the service terminal includes current time information; the service terminal can periodically carry out time synchronization so as to ensure the accuracy of system time; displaying the current time information in the recorded video can make it more convenient for customers or other personnel to verify the authenticity and integrity of the video.
In addition, an operation specification, personnel training enhancement and strict punishment system are required to be formulated for video recording so as to ensure that the video recording of the guest room service meets the relevant requirements;
further, the video file stored by the service server is authenticated by a video inspection platform; in order to improve the reliability of the service video, a video verification platform with a third party authority can be built by the superior management department in the hotel industry or introduced, the integrity of the service video on the service server is verified, and whether the video file is tampered and edited is mainly technically checked.
The means are all used for preventing other personnel from interfering the service video so as to ensure that the service video can truly and completely reflect the quality condition of the guest room service.
The client terminal comprises one or more of a computer client, a tablet computer client, a mobile phone client and a PDA (personal digital Assistant);
the customer can check the service video of the guest room of the customer through the customer terminal during the check-in period;
preferably, for privacy and service integrity requirements, the customer should be able to view all service videos after the customer's return before the room; the preservation of the service video should comply with the relevant regulations of the national laws and regulations.
Furthermore, the customer can set various room service requirements through the customer terminal, such as no disturbance, service time setting or article replacement offering; after the service requirements of the customers are obtained, the room service business is expanded according to the customer requirements: for example, when the customer sets the non-disturbing, the customer will not be provided with the room service for the time when the customer stays in the room; after the service time is set, the service server can push room service services to the service terminal for room services such as changing articles at a predetermined time.
Further, the system for service administration further comprises:
entrance guard management system: the door locks in charge of controlling all guest rooms implement access control; the access control management system at least comprises an access control server and an intelligent door lock; the access control server is responsible for managing the access control authority of the guest room, issues an instruction to the intelligent door lock, and directly or indirectly controls the intelligent door lock to execute an access control action; the intelligent door lock is arranged on a door and executes specific access control actions according to received instructions; the entrance guard action can be unlocking, prompting a customer and the like;
preferably, when the guest room is served, if the customer is in the guest room, the intelligent door lock sends out prompt information such as voice and the like to inform the customer, and the customer opens the door.
And the access control server sets the access control authority of the staff to the guest room according to the requirement of the service server.
Illustratively, a worker does not have the right to enter any guest room at ordinary times, and when the worker provides guest room service for a specific guest room, the service server sends a request to the access control server to increase the access control right of the worker for the guest room; when the guest room service is finished, the business server sends a request to the access control server to cancel the access control authority of the staff for the guest room;
preferably, the intelligent door lock should be able to record an access control event of the door lock and report to the access control server. After the events such as financial loss of customers occur, people can know who enters the room by checking the entrance guard event records of the related intelligent door locks.
Further, the access control system may further include an access control card, which is distributed and revoked by the access control server, and is used for representing a credential of the holder's access right; the access control card can be a physical card or a virtual card; the access card is a habitual name in the industry, wherein the physical card can be in any shape, and the virtual card is generally installed on an intelligent terminal such as a mobile phone;
the access card comprises two using modes:
the first method is as follows: the entrance guard card is close to the intelligent door lock, the intelligent door lock directly reads the information carried in the entrance guard card and compares the information with the entrance guard information stored in the intelligent door lock, and if the information is matched with the entrance guard information, a preset entrance guard action is executed;
the second method comprises the following steps: the access control card sends a request to the access control server, wherein the request comprises access control card information and intelligent door lock information; the access control server compares the received information with the access control information stored by the access control server, and if the received information is matched with the access control information stored by the access control server, the access control server sends an instruction to the intelligent door lock; and after the intelligent door lock receives the instruction, the intelligent door lock executes the entrance guard action according to the instruction.
Preferably, for the convenience of access control management, access cards can be classified into three categories according to different holders, including: the system comprises a first type of access control card used by a customer, a second type of access control card used by a worker when the worker provides guest room service, and a third type of access control card used in emergency; the first type of access card is used by a customer and is used for opening the intelligent door lock of a guest room for the customer to check in; the second type of access control card is used by a worker when room service is provided and is used for opening the intelligent door lock of a room to be served; the third type of access control card is kept by managers such as a guest room manager or a duty manager and the like, is usually used only in emergency, and can open the intelligent door locks of all guest rooms; the third type of access control card has the largest authority and a small number, needs to be kept properly, and has the right to distribute and log out when the access control server logs in the highest authority account.
Preferably, the access control card carries information such as a card number and a password of the access control card, the card number and the password are independently and randomly generated when the access control card is distributed, namely, a one-time pad is achieved, and the password is encrypted and stored in a non-plaintext mode; the access control card is bound with a user one by one to achieve one person and one card;
furthermore, in order to facilitate post audit trail, the access control card is bound with the identity of a user, namely one access control card can be used by only one person.
The application provides a method for supervising guest room service, which is used for standardizing the work flow of a worker providing guest room service and is characterized by comprising the following steps:
s1, when room service is provided, the service terminal sends out a service request message, wherein the service request message at least comprises staff information and room information to be served;
and S2, after receiving the service request message, the service server judges according to the service requirement set by the customer: if the disturbance is set, informing the staff of canceling or suspending the service through the service terminal; otherwise, a request for setting the access control authority is sent to the access control server, and the request directly or indirectly contains access control card information and intelligent door lock information of a guest room;
s3, after receiving the request, the access control server judges whether the customer is in the guest room; setting the access control authority of the access control card on the intelligent door lock according to the judgment result, and informing the result to the service server;
s4, the service server sends a message to the service terminal to inform the service start; the service terminal starts to record videos and uploads video data;
s5, the service server receives the video data sent by the service terminal and stores the video file;
s6, when the staff uses the access card, the intelligent door lock executes the access action according to the access authority of the access card; the entrance guard action comprises unlocking or making a sound to prompt a customer to open the door;
s7, after the guest room service is finished, the staff closes the guest room door and sends out a service end message through the service terminal;
s8, the service server makes a request for canceling the access control authority to the access control server; the entrance guard server cancels the entrance guard authority set in the step S3 and informs the result to the service server;
s9, the intelligent door lock reports all entrance guard events, and the entrance guard server records the entrance guard events and provides the entrance guard events for the business server to inquire;
and S10, the customer checks the service video and the entrance guard event of the guest room which the customer enters through the customer terminal.
Illustratively, in step S3, if the customer is not in the room, the set access right should be unlocking, otherwise the access right should be prompting the customer; when a worker uses the access control card to open the guest room access control, if the previously set access control authority is unlocking, the intelligent door lock opens the guest room door; if the previously set access control authority is to prompt a customer, the intelligent door lock informs the customer to open the door through voice or other modes; in the latter case, if the patron does not open the door within a certain time, the service is suspended or cancelled.
Drawings
FIG. 1 is a schematic diagram of a system for monitoring room services according to an embodiment of the present disclosure;
FIG. 2 is a flow chart of a business of a room service administration system according to an embodiment of the present application;
fig. 3 is a functional structure diagram of a service terminal according to an embodiment of the present disclosure;
fig. 4 is a schematic network connection diagram of a video verification platform according to an embodiment of the present application;
fig. 5 is a flow chart of video verification provided by an embodiment of the present application;
fig. 6 is a schematic view of an access control management system provided in an embodiment of the present application;
fig. 7 is a flowchart illustrating a use of a first access control card according to an embodiment of the present disclosure;
fig. 8 is a flowchart illustrating a second access control card according to an embodiment of the present disclosure;
fig. 9 is a flowchart of a method for room service administration according to an embodiment of the present disclosure.
Detailed Description
A system for room service administration provided by the present application will be described in detail below with reference to the accompanying drawings.
The terms "first" and "second", etc. in the description and drawings of the present application are used for distinguishing between different objects and not for describing a particular order of the objects.
Furthermore, the terms "including" and "having," and any variations thereof, as referred to in the description of the present application, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those steps or elements but may alternatively include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
It should be noted that in the embodiments of the present application, words such as "exemplary" or "for example" are used to indicate examples, illustrations or explanations. Any embodiment or design described herein as "exemplary" or "e.g.," is not necessarily to be construed as preferred or advantageous over other embodiments or designs. Rather, use of the word "exemplary" or "such as" is intended to present concepts related in a concrete fashion.
In the description of the present application, the meaning of "a plurality" means two or more unless otherwise specified.
The guest room service supervision system provided by the embodiment of the application can be applied to guest room service management in the hotel industry, and can be used for carrying out whole-course supervision on the guest room service quality condition.
As shown in fig. 1, a room service monitoring system 100 provided in an embodiment of the present application includes: a business server 101, a service terminal 102, and a customer terminal 103.
The service terminal 102 is used when a worker provides room service; the service server 101 establishes communication connection with the service terminal 102, and is used for processing a service process, receiving and storing a video file uploaded by the service terminal 102; the customer terminal 103 is in communication connection with the service server 101 and is used for viewing the video file stored on the service server 101;
various guest room service requirements can be set through the customer terminal 103, such as no disturbance, service time setting, requirement for replacing washing articles and the like; the customer terminal 103 includes one or more of a computer client, a tablet client, a cell phone client, and a PDA client.
For example, the business process of the room service administration system can be as shown in fig. 2:
s201, a customer puts forward a room service requirement through a customer terminal 103;
s202, the business server 101 pushes the room service business to the staff through the service terminal 102;
s203, before room service is provided, a worker initiates a business process through the service terminal 102;
s204, after the business server 101 approves the business process, the service terminal 102 records a video of the guest room service process and uploads the video data to the business server 101 in real time;
s205, the customer checks the service video on the service server 101 through the customer terminal 103 to supervise the service process;
illustratively, for privacy reasons, a customer should only be able to view the service video of a guest room that was checked in during his check-in, and for privacy and service integrity reasons, the customer should be able to view all the service videos that were checked out by the previous customer in that room.
As shown in fig. 3, the service terminal 102 is used when a staff member provides a room service, and the service terminal 102 includes: the system comprises a camera unit 301, a storage unit 302, a communication unit 303 and a service unit 304; the camera unit 301 is used for recording videos in a service process, the storage unit 302 is used for running programs and storing temporary data, the communication unit 303 is used for establishing communication connection with the service server 101, and the service unit 304 is responsible for processing relevant operations of a service process.
Optionally, the service terminal takes the following measures to ensure the authenticity and integrity of video recording:
the service unit 304 of the service terminal 102 only allows a worker to execute a preset service operation, where the preset service operation refers to an operation necessary for the service terminal 102 to complete a service flow such as a room service, that is, an operation allowed on an operation interface of the service unit 304; access to the backend system of the service terminal 102 may be shielded by technical means; the service terminal 102 needs to associate the identity of the worker when in use, for example, an account login mode may be adopted.
Optionally, the service terminal 102 automatically records and uploads a video file when the guest room service starts; for example, functions such as video recording and the like can be associated with a specific stage of a business process, so that the problems that a worker forgets to record a video or the recording in a service process is incomplete can be avoided, and meanwhile, the manual intervention of the worker on the video recording is avoided.
Optionally, the video recorded by the service terminal 102 includes current time information; the service terminal 102 may perform time synchronization periodically to ensure the accuracy of its system time; and the current time information is displayed in each frame of picture of the recorded video, so that a customer or other personnel can check the authenticity and the integrity of the video more conveniently.
Optionally, the service video stored by the service server 101 is authenticated by the video inspection platform 401 in fig. 4; in order to improve the reliability of the service video, the video inspection platform 401 is built by the hotel industry management department or introduces a video authentication platform of a third party authority, and is responsible for authenticating the authenticity and integrity of the service video on the service server 101, and mainly technically inspects whether the video file is tampered and edited.
For example, the video verification process may be as shown in fig. 5:
s501, setting the selected video inspection platform 401 on the service server 101;
s502, when the business server 101 finds a new video file, calling an interface of the video inspection platform 401 to inspect the new video file;
s503, the video inspection platform 401 extracts the characteristic sample of the video file and searches in a database;
s504, if the record exists, the check result in the record is directly returned, otherwise, the video file is checked by using a video tampering detection algorithm; returning the test result to the service server 101 after verification, and storing the feature sample and the corresponding test result in a database of the video test platform 401;
s505, adding an authentication mark to the video file according to the verification result;
and S506, when the customer checks the video file, triggering the video inspection platform 401 to inspect the video file again and displaying an inspection result in real time, wherein the verification verifies whether the video file is modified, replaced and the like after the step S502.
Illustratively, the video inspection platform 401 can be realized by a large data platform due to the complex and heavy workload of the video inspection work;
optionally, the system 100 for service supervision may further include an access control system 600, where the access control system 600 is responsible for controlling the door locks of all guest rooms to implement access control; as shown in fig. 6, the access control system 600 at least includes an intelligent door lock 601 and an access control server 602; the access control server 602 is responsible for managing the access control authority of the guest room, issues an instruction to the intelligent door lock 601, and directly or indirectly controls the intelligent door lock 601 to execute an action; the intelligent door lock 601 is installed on a guest room door and executes specific access control actions according to received instructions; these access control actions may be unlocking or prompting the customer, etc. The business server 101 associates the business process of the room service with the portal server 602, for example: the staff does not have the permission to enter any guest room at ordinary times, and when the staff starts to provide guest room service for a specific guest room, the service server 101 sends a request to the access control server 602 to increase the access control permission of the staff for the guest room; when the guest room service is finished, the service server 101 sends a request to the access control server 602 to cancel the access control authority of the staff member for the guest room.
Preferably, when the access server increases the guest room access right of a worker, it will first determine whether a customer is in the room; if the customer is not in the room, the authority of the staff for the intelligent door lock of the room is unlocking, otherwise, in order to protect the privacy of the customer, the entrance guard authority is set as a reminder, and the intelligent door lock informs the customer to open the room door in a voice or other mode during the room service; if the customer does not open the door within a certain time, the service is suspended or cancelled;
optionally, the access control system 600 may further include an access control card, where the access control card is distributed and cancelled by the access control server 602, and a certificate used for representing the access control authority of the holder may be a physical card or a virtual card, and the physical card may be in any shape; the virtual card can be installed on a smart terminal such as a mobile phone.
Optionally, the access card includes the following two usage modes:
for example, fig. 7 shows a first usage of the access card; the entrance guard server transmits entrance guard authority information to each intelligent door lock; legal entrance guard card information and associated action information are stored in each intelligent door lock; when the access card approaches the intelligent door lock, the intelligent door lock reads the information of the access card, compares the information with the access authority information stored in the intelligent door lock, and executes the action related to the access card if the information is matched with the access authority information;
for example, fig. 8 shows a second usage mode of the access card, where the access server stores access right information; when unlocking is needed, the access control card sends a message to an access control server, wherein the message at least comprises access control card information and guest room door lock information; and after receiving the message, the access control server compares the access control card information and the guest room door lock information with the stored access control authority information, and if the access control card information and the guest room door lock information are matched with each other, the access control server sends an instruction to the intelligent door lock to execute the action associated with the access control card.
Illustratively, in this way, the access control card is usually a virtual card, and is installed on a client of an intelligent device such as a mobile phone; the intelligent lock information can be obtained by scanning a two-dimensional code and a bar code or directly inputting an intelligent lock number and the like; because the access card is installed in the intelligent equipment, the access card can send a request to the access server;
the present application provides a method for supervising guest room service, which standardizes the work flow of a worker providing guest room service, as shown in fig. 9, the method includes the following steps:
s901, when room service is provided, the service terminal sends out a service request message, wherein the service request message at least comprises staff information and room information to be served;
s902, after receiving the service request message, the service server judges according to the service requirement set by the customer: if the disturbance is set, informing the staff of canceling or suspending the service through the service terminal; otherwise, a request for setting the access control authority is sent to the access control server, and the request directly or indirectly contains access control card information and intelligent door lock information of a guest room;
s903, after receiving the request, the access control server judges whether the customer is in the guest room; setting the access control authority of the access control card on the intelligent door lock according to the judgment result, and informing the result to the service server;
s904, the service server sends a message to the service terminal to inform the service start; the service terminal starts to record videos and uploads video data;
s905, the service server receives the video data sent by the service terminal and stores a video file;
s906, after the staff opens the door access of the guest room by using the door access card or reminds the customer to open the guest room door, guest room service work is carried out;
s907, after the guest room service is finished, the staff closes the guest room door and sends out a service finishing message through the service terminal;
s908, the service server provides a request for canceling the access control authority to the access control server; the entrance guard server cancels the entrance guard authority set in the step S3 and informs the result to the service server;
s909, the intelligent door lock reports all entrance guard events, and the entrance guard server records the entrance guard events and provides the entrance guard events for the business server to inquire;
s910, the customer checks the service video and the entrance guard event of the guest room which the customer enters through the customer terminal.
The above description is only an embodiment of the present application, but the scope of the present application is not limited thereto, and any changes or substitutions within the technical scope of the present disclosure should be covered by the scope of the present application.
Claims (10)
1. A system for room service administration, comprising:
the service terminal: the system is used when a worker provides room service, and comprises the following components: the system comprises a camera unit, a storage unit, a communication unit and a service unit; the system comprises a camera unit, a storage unit, a communication unit and a service unit, wherein the camera unit is used for recording a video file in a service process, the storage unit is used for running a program and storing temporary data, the communication unit is used for realizing communication, and the service unit is responsible for service processing;
a service server: establishing communication connection with the service terminal, processing a service flow, and receiving and storing a video file uploaded by the service terminal;
customer terminal: and establishing communication connection with the service server for checking the video file stored on the service server.
2. The system for service administration of claim 1, wherein the business unit of the service terminal is only allowed to perform preset business operations.
3. The system for service administration of claim 1, wherein the service terminal automatically records and automatically uploads a service video file.
4. The system for service supervision according to claim 1, wherein the video recorded by the service terminal contains current time information.
5. The system for service administration of claim 1, wherein the video files maintained by the business server are authenticated by a video verification platform.
6. The system of service administration of claim 1, wherein the customer terminal communicates with the business server to set customer room service requirements.
7. The system of service administration of claim 1, further comprising:
entrance guard management system: the door locks in charge of controlling all guest rooms implement access control; the access control management system at least comprises an access control server and an intelligent door lock; the access control server is responsible for managing the access control authority of the guest room and issues an instruction to the intelligent door lock; the intelligent door lock is arranged on a door and executes an entrance guard action according to a received instruction; the entrance guard action comprises unlocking and prompting a customer;
and the access control server sets the access control authority of the staff to the guest room according to the requirement of the service server.
8. The system for service administration of claim 7, wherein the access management system further comprises an access card; the access control card is a certificate which is distributed, logged out and managed by the access control server and is used for representing the access control authority of a holder; the access control card comprises the following two use modes:
the entrance guard card is close to the intelligent door lock, the intelligent door lock directly reads the information carried in the entrance guard card and compares the information with the entrance guard information stored in the intelligent door lock, and if the information is matched with the entrance guard information, a preset entrance guard action is executed;
the access control card sends a request to the access control server, wherein the request comprises access control card information and intelligent door lock information; the access control server compares the received information with the access control information stored by the access control server, and if the received information is matched with the access control information stored by the access control server, the access control server sends an instruction to the intelligent door lock; and after the intelligent door lock receives the instruction, the intelligent door lock executes the entrance guard action according to the instruction.
9. The system of service administration of claim 8, further characterized in that the access card is associated with a bearer identity.
10. A method for room service administration, applied to the system for service administration of claim 9, wherein the method comprises the following steps:
s1, when room service is provided, the service terminal sends out a service request message, wherein the service request message at least comprises staff information and room information to be served;
and S2, after receiving the service request message, the service server judges according to the service requirement set by the customer: canceling or suspending the room service if do not disturb has been set; otherwise, a request for setting access control authority is made to the access control server, and the request directly or indirectly contains access control card information and intelligent door lock information of a guest room;
s3, after receiving the request, the access control server judges whether the customer is in the guest room; setting the access control authority of the access control card on the intelligent door lock according to the judgment result, and returning the setting result to the service server;
s4, the service server sends a message to the service terminal to inform the service start; the service terminal starts to record videos and uploads video data;
s5, the service server receives the video data sent by the service terminal and stores the video file;
s6, when the staff uses the access card, the intelligent door lock executes the access action according to the access authority of the access card; the entrance guard action comprises unlocking or prompting a customer;
s7, after the guest room service is finished, the staff closes the guest room door and sends out a service end message through the service terminal;
s8, the service server makes a request for canceling the access control authority to the access control server; the entrance guard server cancels the entrance guard authority set in the step S3 and informs the result to the service server;
s9, the intelligent door lock records and reports an entrance guard event, and the entrance guard server stores the entrance guard event and provides the entrance guard event for the business server to inquire;
and S10, the customer checks the service video and the entrance guard event of the guest room which the customer enters through the customer terminal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811537094.0A CN111325637A (en) | 2018-12-14 | 2018-12-14 | System and method for monitoring guest room service |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201811537094.0A CN111325637A (en) | 2018-12-14 | 2018-12-14 | System and method for monitoring guest room service |
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| CN111325637A true CN111325637A (en) | 2020-06-23 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201811537094.0A Pending CN111325637A (en) | 2018-12-14 | 2018-12-14 | System and method for monitoring guest room service |
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