CN108665135A - A kind of intelligent hotel housekeeping scheduling system and hotel management method - Google Patents
A kind of intelligent hotel housekeeping scheduling system and hotel management method Download PDFInfo
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- CN108665135A CN108665135A CN201810105500.XA CN201810105500A CN108665135A CN 108665135 A CN108665135 A CN 108665135A CN 201810105500 A CN201810105500 A CN 201810105500A CN 108665135 A CN108665135 A CN 108665135A
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- 238000012545 processing Methods 0.000 claims description 4
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- 210000000988 bone and bone Anatomy 0.000 claims description 3
- 238000011161 development Methods 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
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- 238000012544 monitoring process Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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Abstract
The invention discloses a kind of intelligent hotel housekeeping scheduling system and hotel management methods, including intelligence control system, guest room intelligent terminal, director server and wearable device, intelligence control system and guest room intelligent terminal carry out network connection with director server respectively, guest room intelligent terminal and the intelligent electric appliance network connection in guest room, operation for controlling the intelligent electric appliance, guest room intelligent terminal also has housekeeping service module, by housekeeping service module for sending housekeeping service instruction.The present invention can automatically control the equipment in guest room by guest room intelligent terminal client, it is sent and is instructed to intelligence control system by guest room intelligent terminal, intelligent control device arranges guest room staff to execute customer instruction automatically by wearable device, realize the intelligence and hommization of hotel management scheduling, it is needed to carry out housekeeping service according to client to the greatest extent, human resources are greatly saved simultaneously, improve staffing effectiveness.
Description
Technical field
The present invention relates to hotel management technical field, specially a kind of intelligent hotel housekeeping scheduling system and hotel's pipe
Reason method.
Background technology
With the development of economy and society, people are required for moving in hotel, clothes of the guests to hotel during going on business, travelling
Business requires higher and higher, with the development of network technology and intelligent equipment, is carried out by mobile Internet and intelligent terminal
Net, guests can be by network reserved hotels, still, and one side of hotel management can be directed to client and need not yet in terms of hotel management
The management method carried out for row housekeeping and scheduling is sought, although guests can be by network reserved room, its
Various demands during moving in can't with hotel management in terms of directly interconnected, hotel's presence service specific aim
Not strong, the higher defect of hotel management cost of human resources, client generally requires staff to the control of hotel equipment and carries out
It adjusts and processing, intelligence degree is relatively low.
Invention content
In order to overcome above-mentioned technical problem, the purpose of the present invention is to provide a kind of intelligent hotel housekeepings to dispatch system
And hotel management method.
Purpose according to the present invention, provides the following technical solutions：A kind of intelligent hotel housekeeping scheduling system, including：
Be arranged hotel service platform intelligence control system, be arranged each guest room guest room intelligent terminal, be arranged in computer room
Director server and the wearable device worn of guest room staff, the intelligence control system and the guest room intelligent terminal point
Network connection is not carried out with the director server,
The intelligence control system includes personal scheduling module, display module, calling module and manual calling module, described
Personal scheduling module is connect with the guest room intelligent terminal and the wearable device respectively, for whole according to guest room intelligence
Wearable device executes instruction described in the instruction demand dispatch at end, and the display module is for showing that the described of current idle is worn
The instruction of equipment and the guest room intelligent terminal is worn, the calling module carries out language for information desk and the wearable device
Sound calls, and the manual calling module is used to manually engage in the dialogue with the guest room intelligent terminal,
The guest room intelligent terminal and the intelligent electric appliance network connection in guest room, set for controlling the intelligent electric appliance
Standby operation, the guest room intelligent terminal also have housekeeping service module, are controlled to the intelligence by the housekeeping service module
System processed sends housekeeping service instruction.
Further, the guest room intelligent terminal is equipped with Quick Response Code, and the Quick Response Code, client are scanned by smart mobile phone
Network connection is established by smart mobile phone and the guest room intelligent terminal, the guest room intelligent terminal is grasped by mobile phone
Control.
Further, the guest room intelligent terminal is connect with the intelligent electric appliance by the WIFI network in guest room.
Further, the intelligent electric appliance includes television set, air-conditioning, electric light, electric kettle or electric heater.
Further, the wearable device includes smartwatch or bone conduction earphone, and each guest room staff wears
One corresponding wearable device of band, passes through the wearable device and the guest room intelligent terminal and the intelligence control system
Establish connection.
Further, the wearable device is equipped with localizing emission module, and position receiver module is equipped in each guest room,
The positioning of wearable device is realized by the localizing emission module and the position receiver module.
Further, the housekeeping service instruction includes that instruction is swept in guest room, client's interruption-free instructs, guest room more changes the sheet
Instruction, waiter, which visit, to be instructed.
A kind of hotel management method for being dispatched system based on above-mentioned intelligent hotel housekeeping, is included the following steps：
S1, wearable device and guest room intelligent terminal respectively with intelligence control system establish connect, intelligence control system with
Director server establishes connection；
S2 distributes a wearable device for each guest room staff, personal scheduling is established according to wearable device
Table, personal scheduling table are uploaded to intelligence control system, and intelligence control system carries out personal scheduling according to personal scheduling table；
S3, client carry out self-service control by guest room intelligent terminal to intelligent electric appliance in guest room, when needing work people
Member's universal time coordinated sends instructions to intelligence control system by guest room intelligent terminal, and intelligence control system is pacified according to personal scheduling table
Emptying idler person goes to client room to handle.
Further, intelligence control system is realized corresponding to wearable device according to the locating module on wearable device
The monitoring of staff, and prompt message is sent to wearable device, remind relevant work personnel timely processing client to send
Command information.
Further, client is established artificial by guest room intelligent terminal calling intelligent control system with foreground personnel
Connection.
Compared with prior art, beneficial effects of the present invention are as follows：
A kind of intelligent hotel housekeeping scheduling system of the present invention and hotel management method, pass through guest room intelligent terminal client
The equipment in guest room can be automatically controlled, is sent and is instructed to intelligence control system by guest room intelligent terminal, intelligent control device
Automatically by wearable device arrange work personnel execute customer instruction, realize intelligence and the people of hotel guest room management and dispatching
Property, it is needed to carry out housekeeping service to the greatest extent according to client, while greatly saving human resources, improves employee work effect
Rate.
Description of the drawings
Fig. 1 is the structural schematic diagram of the embodiment of the present invention.
In figure, 1- intelligence control systems, 101- personal scheduling modules, 102- display modules, 103- calling modules, 104- people
Work calling module, the guest rooms 2- intelligent terminal, 3- director servers, 4- wearable devices, the guest rooms 5- intelligent electric appliance, 6- intelligence hands
Machine.
Specific implementation mode
Below in conjunction with the embodiment of the present invention, technical scheme in the embodiment of the invention is clearly and completely described,
Obviously, described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Based in the present invention
Embodiment, every other embodiment obtained by those of ordinary skill in the art without making creative efforts, all
Belong to the scope of protection of the invention.
As shown in Figure 1, system is dispatched in a kind of intelligent hotel housekeeping, including：
Be arranged hotel service platform intelligence control system 1, be arranged each guest room guest room intelligent terminal 2, be arranged in machine
The wearable device 4 that the director server 3 in room and guest room staff wear, intelligence control system 1 and guest room intelligent terminal 2 are distinguished
Network connection is carried out with director server 3,
Intelligence control system 1 includes personal scheduling module 101, display module 102, calling module 103 and manual calling mould
Block 104, personal scheduling module 101 are connect with guest room intelligent terminal 2 and wearable device 4 respectively, for whole according to guest room intelligence
The instruction demand dispatch wearable device 4 at end 2 executes instruction, and display module 102 is used to show the wearable device 4 of current idle
And the instruction of guest room intelligent terminal 2, calling module 103 carry out audio call for information desk and wearable device 4, manually exhale
Cry module 104 for manually engaging in the dialogue with guest room intelligent terminal 2,
Guest room intelligent terminal 2 and 5 network connection of intelligent electric appliance in guest room, for controlling intelligent electric appliance 5
Operation, guest room intelligent terminal 2 also have housekeeping service module, and guest room is sent to intelligence control system 1 by housekeeping service module
Service order.
Guest room intelligent terminal 2 be equipped with Quick Response Code, scanned the two-dimensional code by smart mobile phone, client by smart mobile phone 6 with
Guest room intelligent terminal 2 establishes network connection, is manipulated to guest room intelligent terminal 2 by mobile phone.
Guest room intelligent terminal 2 is connect with intelligent electric appliance 5 by the WIFI network in guest room.
Intelligent electric appliance 5 includes television set, air-conditioning, electric light, electric kettle or electric heater.
Wearable device 4 include smartwatch or bone conduction earphone, each guest room staff wear one it is corresponding
Wearable device is established by wearable device 4 and guest room intelligent terminal 2 and intelligence control system 1 and is connected.
Wearable device 4 is equipped with localizing emission module, is equipped with position receiver module in each guest room, passes through localizing emission
Module and position receiver module realize the positioning of wearable device 4.
Housekeeping service instruction includes that instruction is swept in guest room, client's interruption-free instructs, guest room more changes the sheet, and instruction, waiter arrive
Visit instruction.
A kind of hotel management method for being dispatched system based on above-mentioned intelligent hotel housekeeping, is included the following steps：
S1, wearable device 4 and guest room intelligent terminal 5 are established with intelligence control system 1 connect respectively, intelligence control system
1 establishes connection with director server 3；
S2 distributes a wearable device for each guest room staff, personal scheduling is established according to wearable device
Table, personal scheduling table are uploaded to intelligence control system, and intelligence control system carries out personal scheduling according to personal scheduling table；
S3, client carry out self-service control by guest room intelligent terminal 2 to intelligent electric appliance in guest room 5, when needing work
Personnel's universal time coordinated sends instructions to intelligence control system 1 by guest room intelligent terminal 2, and intelligence control system 1 is according to personal scheduling
The table arrangement free time, personnel went to client room to handle.Period, intelligence control system 1 is according to the locating module on wearable device 4
It realizes the monitoring to the corresponding staff of wearable device, and prompt message is sent to wearable device 4, remind relevant work
The command information that personnel timely processing client sends.Meanwhile client can pass through 2 calling intelligent control system of guest room intelligent terminal
1, personnel establish artificial connection with foreground.
It although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with
Understanding without departing from the principles and spirit of the present invention can carry out these embodiments a variety of variations, modification, replace
And modification, the scope of the present invention is defined by the appended.
Claims (10)
1. system is dispatched in a kind of intelligent hotel housekeeping, which is characterized in that including：
Be arranged hotel service platform intelligence control system, the guest room intelligent terminal in each guest room is set total clothes in computer room is set
Be engaged in the wearable device that device and guest room staff wear, the intelligence control system and the guest room intelligent terminal respectively with institute
It states director server and carries out network connection,
The intelligence control system includes personal scheduling module, display module, calling module and manual calling module, the personnel
Scheduler module is connect with the guest room intelligent terminal and the wearable device respectively, for according to the guest room intelligent terminal
Instruction demand dispatch described in wearable device execute instruction, the display module for show the wearable device of current idle with
And the instruction of intelligent terminal, the calling module carries out audio call for information desk and the wearable device, described artificial
Calling module is used to manually engage in the dialogue with the guest room intelligent terminal,
The guest room intelligent terminal and the intelligent electric appliance network connection in guest room, for controlling the intelligent electric appliance
Operation, the guest room intelligent terminal also have housekeeping service module, by the housekeeping service module to the intelligent control system
System sends housekeeping service instruction.
2. system is dispatched in a kind of intelligent hotel housekeeping according to claim 1, which is characterized in that the guest room intelligence is eventually
End is equipped with Quick Response Code, scans the Quick Response Code by smart mobile phone, client passes through smart mobile phone and the guest room intelligent terminal
Network connection is established, the guest room intelligent terminal is manipulated by mobile phone.
3. system is dispatched in a kind of intelligent hotel housekeeping according to claim 1, which is characterized in that the guest room intelligence is eventually
End is connect with the intelligent electric appliance by the WIFI network in guest room.
4. system is dispatched in a kind of intelligent hotel housekeeping according to claim 1, which is characterized in that the intelligent electric appliance is set
Standby includes television set, air-conditioning, electric light, electric kettle or electric heater.
5. system is dispatched in a kind of intelligent hotel housekeeping according to claim 1, which is characterized in that the wearable device
Including smartwatch or bone conduction earphone, each guest room staff wears a corresponding wearable device, by described
Wearable device is established with the guest room intelligent terminal and the intelligence control system and is connected.
6. system is dispatched in a kind of intelligent hotel housekeeping according to claim 1, which is characterized in that the wearable device
It is equipped with localizing emission module, position receiver module is equipped in each guest room, passes through the localizing emission module and the positioning
Receiving module realizes the positioning of wearable device.
7. system is dispatched in a kind of intelligent hotel housekeeping according to claim 1, which is characterized in that the housekeeping service refers to
Order include guest room sweep instruction, client's interruption-free instruction, guest room more change the sheet instruction, waiter visiting instruct.
8. dispatching the hotel management method of system, feature based on a kind of intelligent hotel housekeeping according to claim 1
It is, includes the following steps：
S1, wearable device and guest room intelligent terminal are established with intelligence control system connect respectively, intelligence control system and total clothes
Business device establishes connection；
S2 distributes a wearable device for each guest room staff, personal scheduling table, people is established according to wearable device
Member's dispatch list is uploaded to intelligence control system, and intelligence control system carries out personal scheduling according to personal scheduling table；
S3, client carry out self-service control by guest room intelligent terminal to intelligent electric appliance in guest room, when needing staff's universal time coordinated,
Intelligence control system is sent instructions to by guest room intelligent terminal, intelligence control system arranges idle personnel according to personal scheduling table
Client room is gone to handle.
9. dispatching the hotel management method of system, feature based on a kind of intelligent hotel housekeeping according to claim 8
It is, intelligence control system realizes the prison to the corresponding staff of wearable device according to the locating module on wearable device
Control, and prompt message is sent to wearable device, the command information for reminding relevant work personnel timely processing client to send.
10. dispatching the hotel management method of system, feature based on a kind of intelligent hotel housekeeping according to claim 8
It is, client is by guest room intelligent terminal calling intelligent control system, and personnel establish artificial connection with foreground.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810105500.XA CN108665135A (en) | 2018-02-02 | 2018-02-02 | A kind of intelligent hotel housekeeping scheduling system and hotel management method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810105500.XA CN108665135A (en) | 2018-02-02 | 2018-02-02 | A kind of intelligent hotel housekeeping scheduling system and hotel management method |
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| Publication Number | Publication Date |
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| CN108665135A true CN108665135A (en) | 2018-10-16 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201810105500.XA Pending CN108665135A (en) | 2018-02-02 | 2018-02-02 | A kind of intelligent hotel housekeeping scheduling system and hotel management method |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109685624A (en) * | 2018-12-27 | 2019-04-26 | 宿州学院 | A kind of intelligent hotel housekeeping scheduling system and hotel management method |
| CN109753037A (en) * | 2018-12-28 | 2019-05-14 | 广州金航信息科技有限公司 | A kind of intelligence control system for hotel |
| CN110868627A (en) * | 2019-12-13 | 2020-03-06 | 上海邸客网络科技有限公司 | Method for obtaining hotel wifi and household appliance control permission by mobile phone terminal |
| CN111325637A (en) * | 2018-12-14 | 2020-06-23 | 殷昭印 | System and method for monitoring guest room service |
| CN113985787A (en) * | 2021-11-01 | 2022-01-28 | 上海翰萨智能科技有限公司 | Smart hotel control system and method |
| CN114781815A (en) * | 2022-03-29 | 2022-07-22 | 长沙时代跳动科技有限公司 | Personnel scheduling method, device, equipment and storage medium based on voice notification |
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| CN105208128A (en) * | 2015-10-09 | 2015-12-30 | 北京威控科技股份有限公司 | Hotel guest room intelligent control system and method based on cloud platform |
| CN106570641A (en) * | 2016-11-07 | 2017-04-19 | 成都科曦科技有限公司 | Intelligent hotel management system based on Internet of everything |
| CN106600475A (en) * | 2016-12-19 | 2017-04-26 | 南京科控奇智能科技有限公司 | Smart hotel management system |
| CN106779510A (en) * | 2017-03-22 | 2017-05-31 | 黄科钧 | A kind of Hospitality management system |
| CN107133736A (en) * | 2017-05-02 | 2017-09-05 | 成都理工大学 | Intelligent hotel system and dispatching method |
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2018
- 2018-02-02 CN CN201810105500.XA patent/CN108665135A/en active Pending
Patent Citations (5)
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| CN105208128A (en) * | 2015-10-09 | 2015-12-30 | 北京威控科技股份有限公司 | Hotel guest room intelligent control system and method based on cloud platform |
| CN106570641A (en) * | 2016-11-07 | 2017-04-19 | 成都科曦科技有限公司 | Intelligent hotel management system based on Internet of everything |
| CN106600475A (en) * | 2016-12-19 | 2017-04-26 | 南京科控奇智能科技有限公司 | Smart hotel management system |
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| CN107133736A (en) * | 2017-05-02 | 2017-09-05 | 成都理工大学 | Intelligent hotel system and dispatching method |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111325637A (en) * | 2018-12-14 | 2020-06-23 | 殷昭印 | System and method for monitoring guest room service |
| CN109685624A (en) * | 2018-12-27 | 2019-04-26 | 宿州学院 | A kind of intelligent hotel housekeeping scheduling system and hotel management method |
| CN109753037A (en) * | 2018-12-28 | 2019-05-14 | 广州金航信息科技有限公司 | A kind of intelligence control system for hotel |
| CN110868627A (en) * | 2019-12-13 | 2020-03-06 | 上海邸客网络科技有限公司 | Method for obtaining hotel wifi and household appliance control permission by mobile phone terminal |
| CN113985787A (en) * | 2021-11-01 | 2022-01-28 | 上海翰萨智能科技有限公司 | Smart hotel control system and method |
| CN114781815A (en) * | 2022-03-29 | 2022-07-22 | 长沙时代跳动科技有限公司 | Personnel scheduling method, device, equipment and storage medium based on voice notification |
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Application publication date: 20181016 |