CN106292628A - Electrical appliance fault monitoring system and method - Google Patents
Electrical appliance fault monitoring system and method Download PDFInfo
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- CN106292628A CN106292628A CN201610673648.4A CN201610673648A CN106292628A CN 106292628 A CN106292628 A CN 106292628A CN 201610673648 A CN201610673648 A CN 201610673648A CN 106292628 A CN106292628 A CN 106292628A
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- 238000012544 monitoring process Methods 0.000 title claims abstract description 140
- 238000000034 method Methods 0.000 title claims abstract description 27
- 238000012423 maintenance Methods 0.000 claims abstract description 27
- 230000015556 catabolic process Effects 0.000 claims description 20
- 230000000875 corresponding effect Effects 0.000 claims description 17
- 230000004888 barrier function Effects 0.000 claims description 9
- 238000004891 communication Methods 0.000 claims description 7
- 230000005540 biological transmission Effects 0.000 claims description 4
- 230000002596 correlated effect Effects 0.000 claims description 3
- 238000004378 air conditioning Methods 0.000 description 11
- 230000005611 electricity Effects 0.000 description 6
- 230000008569 process Effects 0.000 description 5
- 238000010586 diagram Methods 0.000 description 4
- 230000008439 repair process Effects 0.000 description 4
- 238000007405 data analysis Methods 0.000 description 2
- 238000013480 data collection Methods 0.000 description 2
- 230000001419 dependent effect Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000009471 action Effects 0.000 description 1
- 238000004458 analytical method Methods 0.000 description 1
- 230000008901 benefit Effects 0.000 description 1
- 210000004556 brain Anatomy 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 238000007726 management method Methods 0.000 description 1
- 238000012806 monitoring device Methods 0.000 description 1
- 238000002360 preparation method Methods 0.000 description 1
- 230000007704 transition Effects 0.000 description 1
- 238000013519 translation Methods 0.000 description 1
- 238000013024 troubleshooting Methods 0.000 description 1
- 238000005406 washing Methods 0.000 description 1
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B23/00—Testing or monitoring of control systems or parts thereof
- G05B23/02—Electric testing or monitoring
- G05B23/0205—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults
- G05B23/0208—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults characterized by the configuration of the monitoring system
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Abstract
The application provides an electric appliance fault monitoring system and method. The method comprises the following steps: the method comprises the steps that a monitoring gateway receives fault data from a faulted electric appliance and sends the fault data to a monitoring cloud; the monitoring cloud end analyzes the fault data to generate fault information, and the fault information is sent to a related user side and/or a maintenance personnel terminal. Through the scheme of this application for electrical apparatus trouble can obtain in time discovering, in time inform maintenance personal to handle the trouble, and let the user know the trouble condition at any time.
Description
Technical field
The application relates to troubleshooting technical field, particularly relates to a kind of apparatus failure monitoring system and method.
Background technology
Along with intelligent building is the most fast-developing, the raising of intelligent building degree, high degree improve people
Quality of the life, therefore suffer from the biggest concern.
In intelligent building technology, control and the monitoring of electrical equipment are it is critical that a part, and apparatus failure is can not
Avoid quoting, if fault can not be monitored in time, and notify that maintainer processes, and allow user understand event at any time
Barrier situation, will have a strong impact on user and use and experience.Such as, when air conditioning unit breaking down, our intelligent building is needed
System can monitor fault in time, and notifies that related personnel is processed, and also wants to allow user understand failure condition at any time
Including process progress.
For the problems referred to above, effective settling mode is the most not yet proposed.
Summary of the invention
In view of this, the application proposes a kind of apparatus failure monitoring system and method, by gateway collection fault electrical equipment
Fault data, failure message is sent to associated user's end and/or maintainer terminal after analyzing fault data by high in the clouds so that electricity
Device fault can be found in time, in time notice maintainer handling failure, and allows user understand failure condition at any time.
An aspect according to the application, it is provided that a kind of air conditioning unit fault handling method, including: monitor gateway is from generation
The electrical equipment of fault receives fault data, sends described fault data to monitoring high in the clouds；Described monitoring high in the clouds is to described number of faults
Generate fault message according to being analyzed, described failure message is sent to relevant user side and/or maintainer terminal.
Wherein, described monitor gateway obtains the number of users of the user associated with the described electrical equipment broken down from Surveillance center
According to, the user data of described association is sent to described monitoring high in the clouds with described fault data；Described monitoring high in the clouds is to described event
Barrier data are analyzed generating failure message, send described failure message to relevant user side and/or maintainer whole
End includes: described failure message, according to the user data of described association, is sent to corresponding user side by described monitoring high in the clouds；Its
In, described Surveillance center receives user data from user side, sets up the incidence relation of user and electrical equipment.
Wherein, described fault data is analyzed obtaining failure message by described monitoring high in the clouds, by described failure message
Send the most relevant user side and/or maintainer terminal includes: described monitoring high in the clouds is based on the equipment in described fault data
Information, obtains the user associated with described fault electrical equipment according to the user of described monitoring high in the clouds storage with the incidence relation of electrical equipment
User data, according to the user data of described association, described failure message is sent to relevant user side；And/or described prison
Control high in the clouds based on fault data, the fault stored according to described monitoring high in the clouds and the acquirement of the incidence relation of maintainer and described event
The end message of the maintainer of barrier association, sends described failure message according to the end message of the maintainer of described association
To relevant maintainer terminal；Wherein, described monitoring high in the clouds receives user data from user side or obtains from described monitor gateway
To the user data from Surveillance center, set up and store the incidence relation of user and electrical equipment.
Wherein, described monitoring high in the clouds includes from user side reception user data: third party software is passed through in described monitoring high in the clouds
Platform receives user data from user side.
Wherein, described fault data is analyzed generating failure message by described monitoring high in the clouds, by described failure message
Send the most relevant user side and/or maintainer terminal include:
Described failure message is sent to relevant user side and/or dimension by described monitoring high in the clouds by third party software platform
Repair staff terminal, or, described failure message is sent out by third party software platform by described monitoring high in the clouds via described monitor gateway
Deliver to user side and/or the maintainer terminal being correlated with；
And/or, described monitoring high in the clouds receives user side to failure message and/or breakdown maintenance by third party software platform
The inquiry of progress, to failure message described in described client feedback and/or breakdown maintenance progress, or,
Described monitoring high in the clouds via described monitor gateway by third party software platform receive user side to failure message and/
Or the inquiry of breakdown maintenance progress, to failure message described in described client feedback and/or breakdown maintenance progress.
Wherein, described third party software platform includes: SMS platform, immediate communication platform；And/or described monitoring high in the clouds from
Described maintainer terminal receives described breakdown maintenance situation information.
Wherein, described monitoring high in the clouds or monitor gateway determine according to described user data needs the third party software called to put down
Platform.
Another aspect according to the application, it is provided that a kind of apparatus failure monitoring system, including: monitor gateway and monitoring cloud
End；Described monitor gateway receives fault data from the electrical equipment broken down, and sends described fault data to described monitoring high in the clouds；
Described fault data is analyzed generating failure message by described monitoring high in the clouds, sends described failure message to relevant use
Family end and/or maintainer terminal.
Wherein, also include: the Surveillance center being connected with user side and/or maintainer terminal；Described Surveillance center from
Family end receives the user data of user, sets up the incidence relation of user and electrical equipment；Described monitor gateway obtains from described Surveillance center
Take the user data of the user associated with the described electrical equipment broken down, by the user data of described association and described fault data
Send to described monitoring high in the clouds；Described fault data is analyzed generating failure message by described monitoring high in the clouds, by described event
Barrier message sends the most relevant user side and/or maintainer terminal includes: described monitoring high in the clouds is according to the user of described association
Data, send described failure message to corresponding user side.
Wherein, described fault data is analyzed generating failure message by described monitoring high in the clouds, by described failure message
Send the most relevant user side and/or maintainer terminal includes: described monitoring high in the clouds is based on the equipment in described fault data
Information, according to user and the incidence relation of electrical equipment of the storage of described monitoring high in the clouds, obtains the use associated with described fault electrical equipment
The user data at family, sends described failure message to corresponding user side according to the user data of described association；And/or it is described
Monitoring high in the clouds, based on fault data, obtains with described with the incidence relation of maintainer according to the fault of described monitoring high in the clouds storage
The end message of the maintainer of fault correlation, sends out described failure message according to the end message of the maintainer of described association
Deliver to the maintainer terminal of correspondence；Wherein, described monitoring high in the clouds receives user data or from described monitor gateway from user side
Obtain the user data from Surveillance center, set up and store the incidence relation of user and electrical equipment.
Wherein, described monitoring high in the clouds includes from user side reception user data: third party software is passed through in described monitoring high in the clouds
Platform receives user data from user side.
Wherein, described fault data is analyzed generating failure message by described monitoring high in the clouds, by described failure message
Send the most relevant user side and/or maintainer terminal include:
Described failure message is sent to relevant user side and/or dimension by described monitoring high in the clouds by third party software platform
Repair staff terminal,
Or, described failure message is sent extremely by third party software platform by described monitoring high in the clouds via described monitor gateway
Relevant user side and/or maintainer terminal；
And/or,
Described monitoring high in the clouds receives user side to failure message and/or breakdown maintenance progress by third party software platform
Inquiry, to failure message described in described client feedback and/or breakdown maintenance progress,
Or,
Described monitoring high in the clouds via described monitor gateway by third party software platform receive user side to failure message and/
Or the inquiry of breakdown maintenance progress, to failure message described in described client feedback and/or breakdown maintenance progress.
Wherein, described third party software platform includes: SMS platform, immediate communication platform；And/or described monitoring high in the clouds from
Described maintainer terminal receives described breakdown maintenance situation information.
Wherein, monitoring high in the clouds or monitor gateway determine the third party software platform needing to call according to described user data.
A kind of apparatus failure monitoring system and method proposed according to the application, by the fault of gateway collection fault electrical equipment
Data, failure message is sent to associated user's end and/or maintainer terminal after analyzing fault data by high in the clouds so that electrical equipment event
Barrier can be found in time, in time notice maintainer handling failure, and allows user understand failure condition at any time.So can be square
Just user uses control electrical equipment, it is not necessary on duty on electrical equipment side, can learn the fault alarm of electric equipment in time.Also dependent on
Prompting message, authorizes manufacturer, customer service or professional and technical personnel to do corresponding operation to air conditioning unit, or solves way with reference to providing
Footpath, the schedule of scheme reasonable arrangement oneself.Avoid and cause economic loss because of Air conditioning equipment failure, such as archive office, machine room etc.
Having the environment that specific humiture requires, once leaking air-conditioning, other equipment will be severely impacted.
Described above is only the general introduction of technical scheme, in order to better understand the technological means of the application,
And can be practiced according to the content of description, below with the preferred embodiment of the application and coordinate accompanying drawing describe in detail as after.
Accompanying drawing explanation
The accompanying drawing of the part constituting the present invention is used for providing a further understanding of the present invention, and the present invention's is schematic real
Execute example and illustrate for explaining the present invention, being not intended that inappropriate limitation of the present invention.In the accompanying drawings:
Fig. 1 shows the schematic diagram of an embodiment of a kind of apparatus failure monitoring system of the application；
Fig. 2 shows the schematic diagram of an embodiment of the apparatus failure monitoring method of the application.
Detailed description of the invention
For making the purpose of the application, technical scheme and advantage clearer, below in conjunction with the application specific embodiment and
Technical scheme is clearly and completely described by corresponding accompanying drawing.Obviously, described embodiment is only the application one
Section Example rather than whole embodiments.Based on the embodiment in the application, those of ordinary skill in the art are not doing
Go out the every other embodiment obtained under creative work premise, broadly fall into the scope of the application protection.
Fig. 1 shows the schematic diagram of an embodiment of a kind of apparatus failure monitoring system of the application.
As it is shown in figure 1, apparatus failure monitoring system 1 includes monitor gateway 11 and monitoring high in the clouds 12.
Monitor gateway 11 monitors the operation of at least one electrical equipment 2 (client).Electrical equipment 2 can be any electrical equipment, such as
Air-conditioning, refrigerator, washing machine etc..When electrical equipment 2 breaks down, automatically fault data is sent to monitor gateway 11.Described number of faults
According to such as including but not limited to facility information and fault message, described facility information such as include but not limited to equipment title,
The MAC Address of equipment, the code etc. of equipment；Described fault message such as includes but not limited to failure code, produces fault
Part codes etc..
In one embodiment, apparatus failure monitoring system 1 also includes Surveillance center's (not shown), and Surveillance center wraps
Include but be not limited to the electronic equipment at appliance network such as air-conditioning network central control center, the such as computer of building control centre and set
Standby, it is also possible to be the computer equipment of Surveillance center of manufacturer, it is also possible to be the computer equipment in user family, such as computer, pen
Note basis etc., mounted thereon remote monitoring software, by this remote monitoring software, monitoring unit data, control unit, management
Unit, classification unit etc..Surveillance center receives user data from least one user side 3, and sets up associating of user and electrical equipment
Relation.Such as, user installs app software on user side 3, runs and log in app software, and user is soft at operation app for the first time
During part, fill in thereon user data with registration, this user data is i.e. uploaded on the remote monitoring software of Surveillance center；?
During registration, user can also input the facility information that the electrical equipment oneself used is the most air conditioning unit, in monitoring by filling in or selecting
After the heart receives user data, set up the incidence relation of the electrical equipment that user uses with this user, namely user is made with this user
Electrical equipment binding get up.Wherein, the electronic equipment that user side 3 uses for user, it includes but not limited to mobile phone, flat board electricity
Brain, notebook computer, desktop computer etc., it is possible to communicate.Described user data, such as, include phone number, app account
Number, at least one instant messaging account etc..
In one embodiment, the user's that monitor gateway 11 also associates with the electrical equipment broken down from Surveillance center's acquisition
User data, sends the user data of association together with fault data to monitoring high in the clouds 12.
In one embodiment, monitor gateway 11, monitoring high in the clouds 12 and monitoring device between, use transmitted by TCP/IP
Protocol mode is transmitted, and three is transmitted with relative IP address, and the information data of transmission uses json form.
Fault data is analyzed and generates failure message by monitoring high in the clouds 12, is sent by described failure message to relevant
User side 3 and/or maintainer terminal 4.
Fault data, after monitor gateway 11 receives fault data, is analyzed and generates fault disappearing by monitoring high in the clouds 12
Breath, such as, is described the language can understood by translation generation user after failure data analyzing, forms failure message.So
After, the failure message generated is sent to the user side 3 relevant to this fault and/or maintainer terminal 4 by monitoring high in the clouds 12.
As it was previously stated, in one embodiment, monitor gateway 11 obtains from Surveillance center and closes with the electrical equipment broken down
The user data of the user of connection, and the user data of association is sent together with fault data to monitoring high in the clouds 12.Thus, monitoring
High in the clouds 12 i.e. according to the user data of the association received, the failure message that will generate, sends the user to this association.
In further embodiment, monitoring high in the clouds 12 receives user data from user side 3, sets up and store user and electricity
The incidence relation of device.
Monitoring high in the clouds 12 directly can receive user data from user side 3, and such as, user side 3 is installed can be with monitoring cloud
Software application app of end 12 communication, by inputting user data, thus by user data upload to monitoring high in the clouds 12 on app.
Monitoring high in the clouds 12 can also receive user data, third party described herein by third party software platform from user side 3
Software platform includes but not limited to that SMS platform, immediate communication platform etc., described immediate communication platform such as include wechat, QQ,
SKYPE etc., such as user, by the way of the public number that wechat pays close attention to monitoring high in the clouds 12, submit user data to extremely by public number
Monitoring high in the clouds 12, the most such as, user is by the way of note, and the number to monitoring high in the clouds 12 sends user data.
Alternatively, monitoring high in the clouds 12, except receiving user data from user side 3, also receives from user side 3 and closes with this user
The facility information of the electrical equipment of connection, thus set up and store user corresponding to this user data electrical equipment corresponding with this facility information
Incidence relation, such as, associates user data with facility information and stores in data base.Thus, receive when monitoring high in the clouds 12
Fault data, parses the facility information carried in fault data, according to the user of monitoring high in the clouds 12 storage and associating of electrical equipment
Relation, find with fault data belonging to the user data of user that associates of fault electrical equipment, to failure data analyzing and generate
After failure message, the user side that user data to this association found is corresponding sends failure message.
Additionally, monitoring high in the clouds 12 can also store the incidence relation of fault and maintainer, this incidence relation is such as by electricity
Device provides from producer, and monitoring high in the clouds 12, based on the fault data received, finds according to the incidence relation of fault with maintainer
With the end message of the maintainer of described fault correlation, according to the end message of maintainer of association by described failure message
Send to relevant maintainer terminal 4.Thus, maintainer can recognize failure condition in time, and addresses immediately.
Monitoring high in the clouds 12 utilizes its powerful big data analysis computing capability, in the fault being sent to user and maintainer
Message can also be given out of order solution route, scheme, solution can include solve the work that these fault needs are used
Tool, the duration expended etc., user can decide whether to settle a dispute by the parties concerned themselves according to this solution route and scheme, or when determines
Invite maintainer process, and maintainer can also according to the time of this solution route and scheme reasonable arrangement oneself with
And carry out the preparation of maintenance.
In one embodiment, monitoring high in the clouds 12 is directly or via monitor gateway 11 by third party mentioned above
Described failure message is sent to relevant user side 3 and/or maintainer terminal 4 by software platform.Such as, monitoring high in the clouds 12 is straight
Connect or via monitor gateway 11 by SMS platform or wechat platform, send failure message to user with note or wechat
And/or on the mobile phone of maintainer.As a example by wechat, wechat public number is opened in monitoring high in the clouds 12, when user is micro-by oneself
Gateway has noted the public number in monitoring high in the clouds 12, when, after the fault data monitoring the electrical equipment that high in the clouds 12 receives this user-association, inciting somebody to action
Generate failure message after failure data analyzing, directly invoke and maybe the failure message generated is sent to monitor gateway 11 via monitoring
Gateway 11 calls the interface of wechat public platform and this failure message is notified this user；Or, directly by wechat public platform
Interface or the fault inquiry initiated by public number from wechat public number platform interface reception user via monitor gateway 11, to this
User feedback fault and repair thereof.Monitoring high in the clouds 12 can directly or connect from maintainer terminal 4 via monitor gateway 11
Receive breakdown maintenance situation, directly or tieed up to the fault of monitoring high in the clouds 12 feedback via monitor gateway 11 by maintainer terminal 4
Repair situation information, it is possible to the big data basis in abundant monitoring high in the clouds 12 so that later analysis result is more accurate, and can allow
User understands breakdown maintenance situation at any time, and further to be prepared, such as, user recognizes that air-conditioning fault needs three days ability
Fix, then determine that using fan carrys out transition.In one embodiment, monitoring high in the clouds 12 or monitor gateway 11 are according to number of users
According to, it is judged that need to call which software platform interface.Such as, when user's input handset, the software in monitoring high in the clouds or prison
Which SMS platform the software at control center can be belonging to by automatic identification mobile phone number, such as China Mobile, China's linkage or
China Telecom, after determining, monitoring high in the clouds 12 directly invokes corresponding SMS platform interface, or monitoring high in the clouds 12 or Surveillance center refer to
Make monitor gateway 11 call corresponding SMS platform interface, send failure message to corresponding user side.Described fault for example, owes electricity
Take, then send to user side and pay electricity charge information.
Monitoring high in the clouds 12 can use Hadoop framework to build, and (Hadoop is one and can carry out distributed to mass data
Process framework, there is high reliability, high efficiency, high fault tolerance, low cost), data collection and analysis is had great role, carries
The speed of high data collection and the speed of transmission, be suitable for multiple big data algorithm, it is simple to data labor, to pre-sales and sell
Rear offer is convenient.
The application also includes a kind of apparatus failure monitoring method of corresponding said system, as shown in Figure 2 the side of the application
The schematic diagram of one embodiment of method.
Step S101, monitor gateway receives fault data from the electrical equipment broken down, and sends described fault data to prison
Control high in the clouds.
Step S102, described fault data is analyzed generating fault message, by described failure message by monitoring high in the clouds
Send to relevant user side and/or maintainer terminal.
The process realized due to the method for the present embodiment and function essentially correspond to the embodiment of aforementioned system, principle and
Example, therefore the most detailed part in the description of the present embodiment, may refer to the related description in previous embodiment, do not do at this superfluous
State.
Above the apparatus failure monitoring system and method for the application is described.Said system according to the application and
Method, by the fault data of gateway collection fault electrical equipment, failure message is sent to relevant use after analyzing fault data by high in the clouds
Family end and/or maintainer terminal so that apparatus failure can be found in time, in time notice maintainer handling failure,
And allow user understand failure condition at any time.So can be user-friendly to control electrical equipment, it is not necessary on duty at electrical equipment side, Ji Keji
Time learn the fault alarm of electric equipment.Also dependent on prompting message, authorize manufacturer, customer service or professional and technical personnel to air conditioner
Group does corresponding operation, or with reference to providing solution route, the schedule of scheme reasonable arrangement oneself.Avoid because of Air conditioning equipment failure
And cause economic loss, as archive office, machine room etc. have the environment that specific humiture requires, once leaking air-conditioning, other equipment will
It is severely impacted..
It should be noted that in the case of not conflicting, the embodiment in the present invention and the feature in embodiment can phases
Combination mutually.
One of ordinary skill in the art will appreciate that all or part of step realizing above-described embodiment can pass through hardware
Completing, it is also possible to instruct relevant hardware by program and complete, described program can be stored in a kind of computer-readable
In storage medium, storage medium mentioned above can be read only memory, disk or CD etc..
The above, be only presently preferred embodiments of the present invention, the present invention not makees any pro forma restriction, depends on
Any simple modification, equivalent variations and the modification made above example according to the technical spirit of the present invention, all still falls within this
In the range of bright technical scheme.
Claims (14)
1. an apparatus failure monitoring system, it is characterised in that including:
Monitor gateway and monitoring high in the clouds；
Described monitor gateway receives fault data from the electrical equipment broken down, and sends described fault data to described monitoring cloud
End；
Described fault data is analyzed generating failure message by described monitoring high in the clouds, sends described failure message to relevant
User side and/or maintainer terminal.
2. the system as claimed in claim 1, it is characterised in that also include:
The Surveillance center being connected with user side and/or maintainer terminal；
Described Surveillance center receives the user data of user from user side, sets up the incidence relation of user and electrical equipment；
Described monitor gateway obtains the user data of the user associated with the described electrical equipment broken down from described Surveillance center, will
The user data of described association sends to described monitoring high in the clouds with described fault data；
Described fault data is analyzed generating failure message by described monitoring high in the clouds, sends described failure message to relevant
User side and/or maintainer terminal include: described fault, according to the user data of described association, is disappeared by described monitoring high in the clouds
Breath sends to corresponding user side.
3. system as claimed in claim 1 or 2, it is characterised in that:
Described fault data is analyzed generating failure message by described monitoring high in the clouds, sends described failure message to relevant
User side and/or maintainer terminal include:
Described monitoring high in the clouds is based on the facility information in described fault data, according to user and the electrical equipment of the storage of described monitoring high in the clouds
Incidence relation, obtain the user data with the user associated of described fault electrical equipment, according to the user data general of described association
Described failure message sends to corresponding user side；
And/or
Described monitoring high in the clouds, based on fault data, takes with the incidence relation of maintainer according to the fault of described monitoring high in the clouds storage
Must with the end message of the maintainer of described fault correlation, according to the end message of the maintainer of described association by described therefore
Barrier message sends to corresponding maintainer terminal；
Wherein, described monitoring high in the clouds receives user data from user side or obtains the use from Surveillance center from described monitor gateway
User data, sets up and stores the incidence relation of user and electrical equipment.
4. system as claimed in claim 3, it is characterised in that:
Described monitoring high in the clouds receives user data from user side and includes:
Described monitoring high in the clouds receives user data by third party software platform from user side.
5. the system as claimed in claim 1, it is characterised in that:
Described fault data is analyzed generating failure message by described monitoring high in the clouds, sends described failure message to relevant
User side and/or maintainer terminal include:
Described failure message is sent to relevant user side and/or maintenance people by described monitoring high in the clouds by third party software platform
Member's terminal,
Or,
The transmission of described failure message is extremely correlated with by third party software platform by described monitoring high in the clouds via described monitor gateway
User side and/or maintainer terminal；
And/or,
Described monitoring high in the clouds receives user side by third party software platform and looks into failure message and/or breakdown maintenance progress
Ask, to failure message described in described client feedback and/or breakdown maintenance progress,
Or,
Described monitoring high in the clouds receives user side to failure message and/or event via described monitor gateway by third party software platform
The inquiry of barrier maintenance progress, to failure message described in described client feedback and/or breakdown maintenance progress.
6. the system as described in claim 4 or 5, it is characterised in that
Described third party software platform includes: SMS platform, immediate communication platform；
And/or
Described monitoring high in the clouds receives described breakdown maintenance situation information from described maintainer terminal.
7. system as claimed in claim 5, it is characterised in that:
Described monitoring high in the clouds or described monitor gateway determine the third party software platform needing to call according to described user data.
8. an apparatus failure monitoring method, it is characterised in that including:
Monitor gateway receives fault data from the electrical equipment broken down, and sends described fault data to monitoring high in the clouds；
Described fault data is analyzed generating fault message by described monitoring high in the clouds, sends described failure message to relevant
User side and/or maintainer terminal.
9. method as claimed in claim 8, it is characterised in that:
Described monitor gateway obtains the user data of the user associated with the described electrical equipment broken down from Surveillance center, by described
The user data of association sends to described monitoring high in the clouds with described fault data；
Described fault data is analyzed generating failure message by described monitoring high in the clouds, sends described failure message to relevant
User side and/or maintainer terminal include:
Described failure message, according to the user data of described association, is sent to corresponding user side by described monitoring high in the clouds；
Wherein, described Surveillance center receives user data from user side, sets up the incidence relation of user and electrical equipment.
10. method as claimed in claim 8 or 9, it is characterised in that:
Described fault data is analyzed obtaining failure message by described monitoring high in the clouds, sends described failure message to relevant
User side and/or maintainer terminal include:
Described monitoring high in the clouds is based on the facility information in described fault data, according to user and the electrical equipment of the storage of described monitoring high in the clouds
Incidence relation obtain the user data with the user associated of described fault electrical equipment, according to the user data of described association by institute
State failure message to send to relevant user side；
And/or
Described monitoring high in the clouds, based on fault data, takes with the incidence relation of maintainer according to the fault of described monitoring high in the clouds storage
Must with the end message of the maintainer of described fault correlation, according to the end message of the maintainer of described association by described therefore
Barrier message sends to relevant maintainer terminal；
Wherein, described monitoring high in the clouds receives user data from user side or obtains the use from Surveillance center from described monitor gateway
User data, sets up and stores the incidence relation of user and electrical equipment.
11. methods as claimed in claim 10, it is characterised in that:
Described monitoring high in the clouds receives user data from user side and includes:
Described monitoring high in the clouds receives user data by third party software platform from user side.
12. methods as claimed in claim 8, it is characterised in that:
Described fault data is analyzed generating failure message by described monitoring high in the clouds, sends described failure message to relevant
User side and/or maintainer terminal include:
Described failure message is sent to relevant user side and/or maintenance people by described monitoring high in the clouds by third party software platform
Member's terminal,
Or,
The transmission of described failure message is extremely correlated with by third party software platform by described monitoring high in the clouds via described monitor gateway
User side and/or maintainer terminal；
And/or
Described monitoring high in the clouds receives user side by third party software platform and looks into failure message and/or breakdown maintenance progress
Ask, to failure message described in described client feedback and/or breakdown maintenance progress,
Or,
Described monitoring high in the clouds receives user side to failure message and/or event via described monitor gateway by third party software platform
The inquiry of barrier maintenance progress, to failure message described in described client feedback and/or breakdown maintenance progress.
13. methods as described in claim 10 or 11, it is characterised in that
Described third party software platform includes: SMS platform, immediate communication platform；
And/or
Described monitoring high in the clouds receives described breakdown maintenance situation information from described maintainer terminal.
14. methods as claimed in claim 11, it is characterised in that:
Described monitoring high in the clouds or described monitor gateway determine the third party software platform needing to call according to described user data.
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| CN109656184A (en) * | 2018-12-19 | 2019-04-19 | 四川虹美智能科技有限公司 | A kind of household electrical appliances fault diagnosis method and system, intelligent appliance and Daemon maintenance terminal |
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| CN114152835A (en) * | 2020-09-08 | 2022-03-08 | 韦渊 | Power utilization safety monitoring system |
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