CN109816122A - Intelligent equipment fault repair method and equipment - Google Patents
Intelligent equipment fault repair method and equipment Download PDFInfo
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- CN109816122A CN109816122A CN201910066553.XA CN201910066553A CN109816122A CN 109816122 A CN109816122 A CN 109816122A CN 201910066553 A CN201910066553 A CN 201910066553A CN 109816122 A CN109816122 A CN 109816122A
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- 238000012423 maintenance Methods 0.000 claims abstract description 84
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Abstract
The invention discloses a method and equipment for reporting fault repair of intelligent equipment. The method comprises the following steps: acquiring a fault state of a corresponding fault parameter when the intelligent equipment has a fault; reporting the fault state and repair application information input by a user to a server; and receiving the progress inquiry indication, and displaying the maintenance progress on a maintenance progress interface according to the maintenance progress information fed back by the server. The user can see the current maintenance progress information in real time according to the displayed maintenance progress, so that the maintenance service is more convenient and faster.
Description
Technical field
The present invention relates to a kind of method of plant maintenance technical field more particularly to smart machine troublshooting and its set
It is standby.
Background technique
In the prior art, after the device fails that people use, maintenance is notified after needing user to judge fault type
Platform establishes maintenance task, requests the repair message generated to be pushed to maintenance personal, maintenance personal's on-site maintenance user.But
This maintenance process may cause maintenance cycle when user's error in judgement on the one hand due to needing user to judge fault type
Longer, inconvenient maintenance is prompt；On the other hand, it after establishing maintenance task, is unable to real-time tracking and shows repair message, user is caused to repair
Usage experience is poor.
Summary of the invention
The present invention provides the method and its equipment of a kind of smart machine troublshooting, backward based on intelligent appliance equipment fault
Service platform reporting fault type provides maintenance service according to the repairing information of user and user being capable of real-time tracking breakdown maintenance
Progress improves user and repairs experience.
In a first aspect, the present invention provides a kind of method of smart machine troublshooting, this method comprises:
Obtain the malfunction that fault parameter is corresponded to when smart machine breaks down；
The application information of reporting for repairment that the malfunction and user input is reported into server；
Progress queries instruction is received, according to the maintenance progress msg of server feedback, in maintenance progress interface display maintenance
Progress.
Second aspect, the present invention provide a kind of equipment of troublshooting, which includes: processor and memory,
In, the memory is stored with program code, when said program code is executed by the processor, so that the processor is held
Row following steps:
Obtain the malfunction that fault parameter is corresponded to when smart machine breaks down；
The application information of reporting for repairment that the malfunction and user input is reported into server；
Progress queries instruction is received, according to the maintenance progress msg of server feedback, in maintenance progress interface display maintenance
Progress.
The third aspect, the present invention also provides a kind of equipment of troublshooting, the equipment include: receive fault parameter module,
Repairing information reporting module, progress queries module, in which:
Fault parameter module is received, for obtaining the malfunction for corresponding to fault parameter when smart machine breaks down；
Repairing information reporting module, for the application information of reporting for repairment of the malfunction and user's input to be reported service
Device；
Progress queries module, according to the maintenance progress msg of server feedback, is being repaired for receiving progress queries instruction
Progress interface display repairs progress.
Fourth aspect, the present invention also provides a kind of computer storage mediums, are stored thereon with computer program, the program quilt
Processor realizes following steps when executing:
Obtain the malfunction that fault parameter is corresponded to when smart machine breaks down；
The application information of reporting for repairment that the malfunction and user input is reported into server；
Progress queries instruction is received, according to the maintenance progress msg of server feedback, in maintenance progress interface display maintenance
Progress.
The method and its equipment of a kind of smart machine troublshooting provided in an embodiment of the present invention have below beneficial to effect
Fruit:
On the one hand, smart machine can judge automatically fault type and report service platform, provide failure classes without user
Type, avoid causes maintenance cycle elongated by the fault type that user judges by accident；
On the other hand, after establishing maintenance task, user is capable of the progress information of real-time tracking breakdown maintenance, improves failure dimension
Repair experience.
Detailed description of the invention
Figure 1A is a kind of method flow diagram of smart machine breakdown maintenance provided by the present application.
Figure 1B is a kind of breakdown maintenance APP main interface provided by the present application.
Fig. 1 C is that a kind of automatic repair-reporting provided by the present application opens interface.
Fig. 1 D is a kind of second failure interface provided by the present application.
Fig. 1 E is a kind of service reservation interface provided by the present application.
Fig. 1 F is a kind of Fisrt fault interface provided by the present application.
Fig. 1 G is a kind of maintenance progress interface provided by the present application.
Fig. 2 is a kind of breakdown maintenance EM equipment module figure provided by the present application.
Specific embodiment
To make the objectives, technical solutions, and advantages of the present invention clearer, below in conjunction with attached drawing to the present invention make into
It is described in detail to one step, it is clear that described embodiments are only a part of the embodiments of the present invention, rather than whole implementation
Example.Based on the embodiments of the present invention, obtained by those of ordinary skill in the art without making creative efforts
All other embodiment, shall fall within the protection scope of the present invention.
Embodiment one
The present invention provides a kind of method of smart machine troublshooting, and the smart machine can judge automatically fault type
And server is reported, while the application information of reporting for repairment that user is filled in reports server, according to the information of server feedback, user
Can real-time tracking repair progress so that maintenance mode more intelligent and portable, improve user and repair experience.
As shown in Figure 1A, described method includes following steps:
Step 101: obtaining the malfunction that fault parameter is corresponded to when smart machine breaks down；
The smart machine can judge automatically fault type after device fails, and the failure of generation is joined
Number is sent to the terminal for having binding relationship with the smart machine.
Optionally, the malfunction can be obtained by following any or various ways:
1) fault parameter sent when smart machine breaks down is received, according to the fault parameter and failure shape being locally stored
The corresponding relationship of state determines the corresponding malfunction of received fault parameter；
2) fault parameter sent when smart machine breaks down is received, server is sent by the fault parameter, connects
Receive the malfunction corresponding with the fault parameter that server returns；
3) malfunction corresponding with fault parameter sent when smart machine breaks down is received.
Specifically, can send the fault parameter on the APP of the terminal, which is corresponding with smart machine
APP program.
Wherein, the APP main interface is as shown in Figure 1B, including it is following any or appoint it is multiple:
Smart machine title and smart machine picture；
Wireless communication state is established for indicating whether the smart machine currently with the terminal establishes correspondence
Display has connected when correspondence, and display disconnects when not setting up correspondence；
On-off state；
Malfunction, if after smart machine breaks down, can be shown in failure in the APP main interface.
After smart machine breaks down, user can intuitively see in APP main interface, meanwhile, it is capable to judge automatically
Be out of order state, provides efficiently maintenance service for user and lays the foundation, so that maintenance service is more intelligent, humanized.
Meanwhile in order to which the more convenient maintenance service efficiency that improves of intelligence can be triggered by the smart machine title
Whether display smart machine relevant information and automatic repair-reporting function open, on the one hand, user can pass through smart machine correlation
The more intuitive convenient and fast relevant information for understanding smart machine of information, for example, device type, device name, firmware version, in user
Input may may require that the relevant information such as device type, device model for inputting the equipment, Yong Huneng when reporting application information for repairment
Enough fast and easys check the relevant information for the equipment that needs input；On the other hand, the automatic repair-reporting function can be set in user
Switch whether open and be arranged the router hot spot for whether connecting and scanning.Last aspect, the smart machine are related
Information further includes suggestion feedback selectionbar, and the opinion that user can also submit maintenance service to feed back in the selectionbar establishes dimension
Repair service system more perfect between quotient and user.
The automatic repair-reporting function can incite somebody to action after the unlatching of automatic repair-reporting function when the smart machine breaks down
The malfunction is reported to server automatically, and according to the information of the user stored on APP, server is that user distributes customer service people
After member verifies situation, maintenance personal's on-site maintenance is arranged, can really realize intelligent maintenance service.
Step 102: the application information of reporting for repairment that the malfunction and user input is reported into server.
According to the fault parameter, it can determine following any or appoint multiple malfunctions:
(1) fault type, such as hardware fault/software fault；
(2) fault code, such as fault code E6；
(3) failure title, such as communication failures of indoor unit and outdoor unit；
(4) failure/non-failure.
After above-mentioned smart machine failure, terminal is after the fault parameter determines malfunction based on the received, Yi Zhongke
The embodiment of energy is to show failure identification in the APP main interface.In Figure 1B, clarifier C is aobvious in the equipment picture upper right corner
Show that a red exclamation mark, the red exclamation mark can be used as failure identification.
As shown in Figure 1 C, it according to whether opening automatic repair-reporting function, is reported for repairment what the malfunction and user inputted
Application information reports server, there is the possible performance of following two:
A kind of situation is to open automatic repair-reporting function.
Determine that automatic repair-reporting function is opened, what acquisition user pre-entered reports application information for repairment；
The application information of reporting for repairment that the malfunction and user are pre-entered reports server.
Above situation does not need user and carries out any movement or instruction, and after smart machine detects failure, terminal is received
The malfunction after determining malfunction, can be reported server automatically by the fault parameter of smart machine, meanwhile, service
Device can obtain the application information of reporting for repairment of user, and distribution maintenance personal carries out on-site maintenance service.
What above-mentioned server can obtain user by following any mode reports application information for repairment:
(1) when the terminal of the smart machine and user is bound, user terminal information, including terminal SIM are obtained
Card information can obtain the contact method of user by SIM card information, so that contact staff is mentioned with the contact method with user
Before link up and verify situation, confirmation distributes maintenance personal's on-site maintenance when needing repairing.
(2) after user setting opens automatic repair-reporting function, user's input is prompted to report application information, including connection electricity for repairment
Words, contact address and device type etc..
(3) on the terminal APP for having binding relationship with the smart machine, the personal information of user is pre-entered, when setting
After standby failure, server can obtain the personal information on the APP, be carried out according to the contact method in the personal information to user
It verifies, when confirmation needs repairing, distributes maintenance personal's on-site maintenance.
A kind of possible embodiment is if user needs to check maintenance progress status in this case, can to pass through a little
The failure identification is hit, or clicks the smart machine picture, triggering display leading dimension repair degree interface, or triggering display
Shown Fisrt fault state interface, the current maintenance of the progress queries mark display by triggering the Fisrt fault state interface
Progress interface.
Another situation is that not opening automatic repair-reporting function.
It determines that automatic repair-reporting function is not opened, the second malfunction interface of display is triggered according to user's operation；
The malfunction is shown at second malfunction interface；
Reporting application information for repairment and reporting instruction for repairment for user's input is received by the second malfunction interface, by the failure shape
State and the application information of reporting for repairment of user's input report server.
Above-mentioned second malfunction interface can show malfunction, meanwhile, display user needs what is inputted to report application for repairment
Interface, user can report fault code/failure title filling for repairment application interface, alternatively, passing through according to the malfunction of display
Malfunction part is clicked, malfunction is sent to terminal processes, is reported for repairment by submitting button instruction, terminal is by failure
State and the application information of reporting for repairment of user's input report server.
As an alternative embodiment, reporting application information for repairment by the second malfunction interface reception user's input
And report instruction for repairment, comprising:
Pass through the service subscription identification triggering display service reservation interface of the second malfunction interface display；
Reporting application information for repairment and reporting instruction for repairment for user's input is received in service reservation interface.
Wherein, as shown in figure iD, malfunction, lower section display service reservation mark are shown above the second malfunction interface
Know.
As referring to figure 1E, it services in reservation interface, need to fill in user reports application information for repairment, comprising:
Contact details above interface, including name, telephone number, better address and location, wherein location
Area can slide selection province, city etc. by position choice box；
Repair message below interface, including service type, product category, product type, bar code and international movement are set
Standby identification code IMEI etc..
The submitting button of interface bottom, for reporting instruction for repairment.
As an alternative embodiment, the application information of reporting for repairment that the malfunction and user input is reported clothes
It is engaged in after device, further includes:
Show that Fisrt fault state interface, the Fisrt fault state interface include the malfunction and for triggering
The progress queries mark of progress queries instruction.
As shown in fig. 1F, the Fisrt fault state interface includes:
Malfunction above the Fisrt fault state interface, wherein failure if it exists, the malfunction frame can be with
It is shown as yellow；Lower section shows the progress queries mark for triggering progress queries instruction.
Step 103: progress queries instruction is received, according to the maintenance progress msg of server feedback, at maintenance progress interface
Show maintenance progress.
Specifically, receiving progress queries instruction, comprising:
Display Fisrt fault state interface is triggered by the failure identification, the Fisrt fault state interface includes failure
State and progress queries mark；
Progress queries instruction is received by progress queries mark.
As shown in Figure 1 G, after receiving progress queries instruction, display maintenance progress interface can be linked, the maintenance carries out interface
In maintenance progress be according to the maintenance of server feedback carry out information shown, the maintenance progress real-time perfoming update,
User's real-time tracking is facilitated to repair progress.
As a kind of possible embodiment, the maintenance progress includes that the first stage of maintenance is completed and does not complete to tie up
The second stage repaired, the first stage and second stage distinguish display by different colours.
As shown, the maintenance progress includes any or appoints multiple stages:
General headquarters' customer service, branch center, service provider, attendant, is completed client service center, sales company.
Wherein, every color for completing the display of the stage in maintenance stage can be become blue, and above-mentioned maintenance by grey
Stage stepped display, maintenance progress interface further includes return push-button, can trigger and shows the Fisrt fault shape again
State interface.
To sum up, it if embodiment provided by the present application is realized by terminal APP, stands described in being utilized in user perspective
APP application is repaired when it is implemented, being divided into following two situation:
1, automatic repair-reporting function is opened.
In APP main interface, intuitively shows in the smart machine failure, the implementor name in APP main interface can be clicked
Title or the failure identification；
The device name or the failure identification can trigger the display Fisrt fault state interface, wherein institute
Stating Fisrt fault state interface includes malfunction and progress queries mark；
User can be by clicking progress queries mark triggering display maintenance progress queries.
2, automatic repair-reporting function is not opened.
In APP main interface, user enters second malfunction interface after clicking the smart machine picture, wherein
Second malfunction includes malfunction and service subscription identification；
User reports Shen for repairment in service reservation interface input by clicking service subscription identification triggering display service reservation interface
It please information.
After input, instruction is reported for repairment by clicking submitting button input；
By reporting for repairment of inputting of the malfunction and user after application information reports server, show described first therefore
Hinder state interface, user can be repaired by the progress queries button triggering display clicked in the Fisrt fault state interface into
Degree inquiry.
Wherein, user can be by clicking the smart machine title on the APP, triggering display smart machine automatic repair-reporting
Whether function opens, meanwhile, it can be set whether the automatic repair-reporting function opens.
Which kind of, no matter above-mentioned situation, after fault parameter is actively sent to the terminal based on smart machine, can incite somebody to action
What the malfunction and user filled in, which report application information for repairment, reports server, according to the information of server feedback, Yong Huneng
Enough real-time trackings repair progress, so that maintenance mode more intelligent and portable, improves user and repair experience.
Embodiment two
Based on identical inventive concept, the embodiment of the present invention two additionally provides a kind of equipment of troublshooting, since this sets
Standby is the equipment in method in the embodiment of the present invention, and the principle that the equipment solves the problems, such as is similar to this method, therefore
The implementation of the equipment may refer to the implementation of method, and overlaps will not be repeated.
The equipment includes: processor and memory, wherein the memory is stored with program code, works as described program
When code is executed by the processor, so that the processor is for executing following steps:
Obtain the malfunction that fault parameter is corresponded to when smart machine breaks down；
The application information of reporting for repairment that the malfunction and user input is reported into server；
Progress queries instruction is received, according to the maintenance progress msg of server feedback, in maintenance progress interface display maintenance
Progress.
As an alternative embodiment, the processor is specifically used for:
The fault parameter sent when smart machine breaks down is received, according to the fault parameter and malfunction being locally stored
Corresponding relationship, determine the corresponding malfunction of received fault parameter；Or
The fault parameter sent when smart machine breaks down is received, sends server for the fault parameter, is received
The malfunction corresponding with the fault parameter that server returns；Or
Receive the malfunction corresponding with fault parameter sent when smart machine breaks down.
As an alternative embodiment, the processor is also used to:
Failure identification is shown in main interface.
As an alternative embodiment, the processor is specifically used for:
Display Fisrt fault state interface is triggered by the failure identification, is shown by the Fisrt fault state interface
The malfunction simultaneously shows that progress queries identify；
Progress queries instruction is received by progress queries mark.
As an alternative embodiment, the processor is specifically used for:
It determines the malfunction for getting smart machine, and when the unlatching of automatic repair-reporting function, obtains user and pre-enter institute
That states smart machine reports application information for repairment；
The application information of reporting for repairment that the malfunction and user are pre-entered reports server.
As an alternative embodiment, the processor is specifically used for:
When determining the malfunction for getting smart machine, and determining that automatic repair-reporting function is not opened, according to user's operation
The second malfunction interface of triggering display；
By malfunction described in the second malfunction interface display, and receive user input report letter of application for repairment
Breath receives when reporting instruction for repairment, and the application information of reporting for repairment that the malfunction and user input is reported server.
As an alternative embodiment, the processor is specifically used for:
Pass through the service subscription identification triggering display service reservation interface of the second malfunction interface display；
Application information is reported for repairment by service reservation interface reception user's input.
As an alternative embodiment, the processor is also used to:
Show that Fisrt fault state interface, the Fisrt fault state interface include the malfunction and for triggering
The progress queries mark of progress queries instruction.
As an alternative embodiment, the malfunction includes following any or appoints multiple:
Failure/non-failure；Fault code；Fault type；Failure title；
The fault type includes: hardware fault and/or software fault.
As an alternative embodiment, the maintenance progress includes that the first stage of maintenance is completed and does not complete to tie up
The second stage repaired, the first stage and second stage distinguish display by different colours.
As an alternative embodiment, the processor is also used to:
Smart machine title is shown in main interface；
By the smart machine title, whether triggering display smart machine relevant information and automatic repair-reporting function are opened
It opens.
Embodiment three
Based on identical inventive concept, the embodiment of the present invention two additionally provides a kind of equipment of troublshooting, since this sets
Standby is the equipment in method in the embodiment of the present invention, and the principle that the equipment solves the problems, such as is similar to this method, therefore
The implementation of the equipment may refer to the implementation of method, and overlaps will not be repeated.
As shown in Fig. 2, the equipment includes: to receive fault parameter module 201, repairing information reporting module 202, progress queries
Module 203, in which:
Fault parameter module 201 is received, for obtaining the malfunction for corresponding to fault parameter when smart machine breaks down；
Repairing information reporting module 202, for reporting the application information of reporting for repairment of the malfunction and user's input
Server；
Progress queries module 203, for receiving progress queries instruction, according to the maintenance progress msg of server feedback,
Maintenance progress interface display repairs progress.
As an alternative embodiment, receiving fault parameter module 201, it is specifically used for:
The fault parameter sent when smart machine breaks down is received, according to the fault parameter and malfunction being locally stored
Corresponding relationship, determine the corresponding malfunction of received fault parameter；Or
The fault parameter sent when smart machine breaks down is received, sends server for the fault parameter, is received
The malfunction corresponding with the fault parameter that server returns；Or
Receive the malfunction corresponding with fault parameter sent when smart machine breaks down.
As an alternative embodiment, repairing information reporting module 202, is also used to:
Failure identification is shown in main interface.
As an alternative embodiment, progress queries module 203 is specifically used for:
Trigger display Fisrt fault state interface by the failure identification, shown by Fisrt fault state interface described in
Malfunction and progress queries mark；
Progress queries instruction is received by progress queries mark.
As an alternative embodiment, repairing information reporting module 202 is specifically used for:
Determine the malfunction for getting smart machine, and automatic repair-reporting function is opened, obtain user's input reports Shen for repairment
It please information；
The application information of reporting for repairment that the malfunction and user are pre-entered reports server.
As an alternative embodiment, repairing information reporting module 202 is specifically used for:
It determines the malfunction for getting smart machine, and determines that automatic repair-reporting function is not opened, according to user on main boundary
The second malfunction interface of operation triggering display on face；
By malfunction described in the second malfunction interface display, and receive user input report letter of application for repairment
Breath receives when reporting instruction for repairment, and the application information of reporting for repairment that the malfunction and user input is reported server.
As an alternative embodiment, repairing information reporting module 202 is specifically used for:
Pass through the service subscription identification triggering display service reservation interface of the second malfunction interface display；
Reporting application information for repairment and reporting instruction for repairment for user's input is received in service reservation interface.
As an alternative embodiment, repairing information reporting module 202 is specifically also used to:
Show that Fisrt fault state interface, the Fisrt fault state interface include the malfunction and for triggering
The progress queries mark of progress queries instruction.
As an alternative embodiment, the malfunction includes following any or appoints multiple:
Failure/non-failure；Fault code；Fault type；Failure title；
The fault type includes: hardware fault and/or software fault.
As an alternative embodiment, the maintenance progress includes that the first stage of maintenance is completed and does not complete to tie up
The second stage repaired, the first stage and second stage distinguish display by different colours.
As an alternative embodiment, the equipment is also used to:
Smart machine title is shown in main interface；
By the smart machine title, whether triggering display smart machine relevant information and automatic repair-reporting function are opened
It opens.
The present invention also provides a kind of computer storage mediums, are stored thereon with computer program, which is characterized in that the program
Following steps are realized when being executed by processor:
Obtain the malfunction that fault parameter is corresponded to when smart machine breaks down；
The application information of reporting for repairment that the malfunction and user input is reported into server；
Progress queries instruction is received, according to the maintenance progress msg of server feedback, in maintenance progress interface display maintenance
Progress.
It should be understood by those skilled in the art that, the embodiment of the present invention can provide as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the present invention
Apply the form of example.Moreover, it wherein includes the computer of computer usable program code that the present invention, which can be used in one or more,
The shape for the computer program product implemented in usable storage medium (including but not limited to magnetic disk storage and optical memory etc.)
Formula.
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The equipment for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of equipment, the commander equipment realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
Obviously, various changes and modifications can be made to the invention without departing from essence of the invention by those skilled in the art
Mind and range.In this way, if these modifications and changes of the present invention belongs to the range of the claims in the present invention and its equivalent technologies
Within, then the present invention is also intended to include these modifications and variations.
Claims (12)
1. a kind of method of smart machine troublshooting, which is characterized in that this method comprises:
Obtain the malfunction that fault parameter is corresponded to when smart machine breaks down；
The application information of reporting for repairment of the malfunction and user are reported into server；
Progress queries instruction is received, according to the maintenance progress msg of server feedback, repairs progress in maintenance progress interface display.
2. corresponding to fault parameter the method according to claim 1, wherein obtaining when smart machine breaks down
Malfunction, comprising:
The fault parameter sent when smart machine breaks down is received, according to pair of the fault parameter and malfunction that are locally stored
It should be related to, determine the corresponding malfunction of received fault parameter；Or
The fault parameter sent when smart machine breaks down is received, server is sent by the fault parameter, receives service
The malfunction corresponding with the fault parameter that device returns；Or
Receive the malfunction corresponding with fault parameter sent when smart machine breaks down.
3. the method according to claim 1, wherein based on the received the fault parameter determine malfunction it
Afterwards, further includes:
Failure identification is shown in main interface.
4. according to the method described in claim 3, it is characterized in that, receiving progress queries instruction, comprising:
Trigger display Fisrt fault state interface by the failure identification, shown by the Fisrt fault state interface described in
Malfunction simultaneously shows that progress queries identify；
Progress queries instruction is received by progress queries mark.
5. the method according to claim 1, wherein reporting the malfunction and user for repairment application information
Report server, comprising:
It determines the malfunction for getting smart machine, and when the unlatching of automatic repair-reporting function, obtains user's input intelligence and set
Standby reports application information for repairment；
The application information of reporting for repairment that the malfunction and user input is reported into server.
6. the method according to claim 1, wherein reporting the malfunction and user for repairment application information
Report server, comprising:
When determining the malfunction for getting smart machine, and determining that automatic repair-reporting function is not opened, according to user in main interface
On operation triggering display the second malfunction interface；
By malfunction described in the second malfunction interface display, and receive the application information of reporting for repairment of user's input, receipts
To when reporting instruction for repairment, the application information of reporting for repairment that the malfunction and user input is reported into server.
7. according to the method described in claim 6, it is characterized in that, application information is reported in reception user's input for repairment, comprising:
Pass through the service subscription identification triggering display service reservation interface of the second malfunction interface display；
Application information is reported for repairment by service reservation interface reception user's input.
8. according to the method described in claim 6, it is characterized in that, reporting application for repairment for what the malfunction and user inputted
After information reporting server, further includes:
Show that Fisrt fault state interface, the Fisrt fault state interface include the malfunction and for triggering progress
The progress queries mark of inquiry instruction.
9. the method according to claim 1, wherein the malfunction includes following any or appoints multiple:
Failure/non-failure；Fault code；Fault type；Failure title；
The fault type includes: hardware fault and/or software fault.
10. the method according to claim 1, wherein the maintenance progress includes that the first rank of maintenance is completed
Section and the second stage for not completing maintenance, the first stage and second stage distinguish display by different colours.
11. according to any method of claim 5~7, which is characterized in that further include:
Smart machine title is shown in main interface；
By the smart machine title, whether triggering display smart machine relevant information and automatic repair-reporting function are opened.
12. a kind of equipment of troublshooting, which is characterized in that the equipment includes: processor and memory, wherein described to deposit
Reservoir is stored with program code, when said program code is executed by the processor, so that the processor perform claim is wanted
The step of seeking 1~11 any the method.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910066553.XA CN109816122A (en) | 2019-01-24 | 2019-01-24 | Intelligent equipment fault repair method and equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910066553.XA CN109816122A (en) | 2019-01-24 | 2019-01-24 | Intelligent equipment fault repair method and equipment |
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| CN111211917A (en) * | 2019-12-04 | 2020-05-29 | 青岛聚好联科技有限公司 | Intelligent customer service interaction method and device based on Internet of things equipment data |
| CN111277438A (en) * | 2020-01-19 | 2020-06-12 | 珠海格力电器股份有限公司 | Fault processing method, device and system |
| CN111415016A (en) * | 2020-03-06 | 2020-07-14 | 广东美的制冷设备有限公司 | Household appliance fault processing method, terminal, server and readable storage medium |
| CN111582513A (en) * | 2020-04-26 | 2020-08-25 | 苏州东泽物联科技有限公司 | Equipment repair reporting method and equipment |
| CN111652386A (en) * | 2020-05-12 | 2020-09-11 | 孙皓宸 | Traffic monitoring equipment fault repair reporting system |
| CN112034821A (en) * | 2020-08-24 | 2020-12-04 | 珠海格力电器股份有限公司 | Unit fault maintenance processing method, device, maintenance terminal and system |
| CN113077062A (en) * | 2021-02-22 | 2021-07-06 | 深圳市轩斯宝实业有限公司 | Maintenance method, device, terminal, system and storage medium for intelligent bathroom equipment |
| CN114444733A (en) * | 2021-12-31 | 2022-05-06 | 深圳市巨鼎医疗股份有限公司 | Self-service equipment fault processing method, terminal equipment and storage medium |
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| CN111211917A (en) * | 2019-12-04 | 2020-05-29 | 青岛聚好联科技有限公司 | Intelligent customer service interaction method and device based on Internet of things equipment data |
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| CN111415016A (en) * | 2020-03-06 | 2020-07-14 | 广东美的制冷设备有限公司 | Household appliance fault processing method, terminal, server and readable storage medium |
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| CN111582513A (en) * | 2020-04-26 | 2020-08-25 | 苏州东泽物联科技有限公司 | Equipment repair reporting method and equipment |
| CN111652386A (en) * | 2020-05-12 | 2020-09-11 | 孙皓宸 | Traffic monitoring equipment fault repair reporting system |
| CN111652386B (en) * | 2020-05-12 | 2024-02-20 | 孙皓宸 | Fault reporting and repairing system for traffic monitoring equipment |
| CN112034821A (en) * | 2020-08-24 | 2020-12-04 | 珠海格力电器股份有限公司 | Unit fault maintenance processing method, device, maintenance terminal and system |
| CN113077062A (en) * | 2021-02-22 | 2021-07-06 | 深圳市轩斯宝实业有限公司 | Maintenance method, device, terminal, system and storage medium for intelligent bathroom equipment |
| CN114444733A (en) * | 2021-12-31 | 2022-05-06 | 深圳市巨鼎医疗股份有限公司 | Self-service equipment fault processing method, terminal equipment and storage medium |
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