CN109697516A - A kind of air-conditioning auxiliary maintaining method, apparatus and system - Google Patents

A kind of air-conditioning auxiliary maintaining method, apparatus and system Download PDF

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Publication number
CN109697516A
CN109697516A CN201811647876.XA CN201811647876A CN109697516A CN 109697516 A CN109697516 A CN 109697516A CN 201811647876 A CN201811647876 A CN 201811647876A CN 109697516 A CN109697516 A CN 109697516A
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Prior art keywords
user terminal
air conditioner
dismantling
server
failure cause
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扶胜根
廖哲永
孙方华
龚康伟
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Aux Air Conditioning Co Ltd
Ningbo Aux Electric Co Ltd
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Aux Air Conditioning Co Ltd
Ningbo Aux Electric Co Ltd
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Priority to CN201811647876.XA priority Critical patent/CN109697516A/en
Publication of CN109697516A publication Critical patent/CN109697516A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
    • F24F11/32—Responding to malfunctions or emergencies
    • F24F11/38—Failure diagnosis
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/50—Control or safety arrangements characterised by user interfaces or communication
    • F24F11/56—Remote control

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Abstract

The present invention provides a kind of air-conditioning auxiliary maintaining method, apparatus and systems, which comprises receives the conditioners running conditions data and type information that user terminal is sent；Approximate failure cause and investigation scheme are confirmed according to conditioners running conditions data and type information；Approximate failure cause and investigation scheme are sent to the user terminal；Receive the investigation result that user is sent by the user terminal；The failure cause and maintenance program of the air conditioner are confirmed according to the investigation result；The failure cause and maintenance program are sent to the user terminal to play out display.The running state data of air conditioner and type information are sent to server by user terminal, server obtains approximate failure cause and investigation scheme according to quick search in the fault model library of storage, and it is sent to the user terminal and plays out display, it quickly determines failure cause and maintenance program, improves the maintenance efficiency of air conditioner.

Description

A kind of air-conditioning auxiliary maintaining method, apparatus and system
Technical field
The present invention relates to air-conditioner repair technical field, in particular to a kind of air-conditioning auxiliary maintaining method, apparatus and system.
Background technique
As economic is constantly progressive, the application of air conditioner is also more and more extensive, since air conditioner can be by regulation room Environment temperature brings comfortable experience for user, and air conditioner becomes most commonly seen one of household electrical appliance, at present central hollow It tunes up the project installation and commissioning of type or debugs after sale, due to system, structure is complicated, is difficult to be diagnosed after going wrong, look for Reason out, and since data information grasp of the installation and maintenance personnel to product be not complete, making the determination of questions and prospect is even more to add in hardly possible It is difficult.
Summary of the invention
Problems solved by the invention is: user being helped quickly to determine air conditioner fault reason and maintenance program.
To solve the above problems, the present invention provides a kind of air-conditioning auxiliary maintaining method, the air-conditioning auxiliary maintaining method is answered For server, the server is connect at least one user terminal communication, which comprises is received user terminal and is sent Conditioners running conditions data and type information；Confirm that approximate failure is former according to conditioners running conditions data and type information Cause and investigation scheme；Approximate failure cause and investigation scheme are sent to the user terminal；It is whole by the user to receive user Hold the investigation result sent；The failure cause and maintenance program of the air conditioner are confirmed according to the investigation result；It will the event Barrier reason and maintenance program are sent to the user terminal to play out display.By user terminal by the operation shape of air conditioner State data and type information are sent to server, and server obtains approximate failure according to quick search in the fault model library of storage Reason and investigation scheme, and be sent to the user terminal and play out display, it quickly determines failure cause and maintenance program, improves The maintenance efficiency of air conditioner.
Further, the approximate failure cause includes the augmented reality failure interface of air conditioner, the increasing of the air conditioner Strong reality failure interface includes the augmented reality image of the air conditioner fault state, the augmented reality image of the malfunction For the augmented reality image for denoting the air conditioner fault region and failure cause.Using augmented reality, by air conditioner Fault zone and failure cause are shown with intuitive way, and user is instructed to check failure cause to air conditioner, improve maintenance efficiency.
Further, which comprises receive the transmission of user terminal obtains the air-conditioning by camera in real time The pose presentation of device；The pose presentation for the air conditioner that will acquire is compared with preset air conditioner augmented reality iconic model To control information is obtained, the control information includes the relative angle for correcting the user terminal Yu the air conditioner；Send institute Control information is stated to the user terminal, so that user terminal is corrected to play the augmented reality for showing the air conditioner Iconic model.The angle that user's adjustment user terminal is instructed according to the posture that user terminal shoots air conditioner, when user adjusts The augmented reality iconic model of air conditioner is shown after user terminal, auxiliary user accelerates investigation failure cause.
Further, when the investigation scheme includes disassembling to air conditioner, the method also includes: send dismantling For scheme to the user terminal, the dismantling scheme includes the augmented reality image disassembled to the components of the air conditioner Animation, the augmented reality image animation include the dismantling step of multiple dismantling air conditioner components.When need to air conditioner into When row dismantling investigation, the augmented reality image animation disassembled is sent to user terminal, auxiliary user disassembles air-conditioning, quickly investigation event Barrier.
Further, it is described according to it is described investigation result confirm the air conditioner failure cause and maintenance program it Before, the method also includes: receive the dismantling result of the user terminal transmission；The dismantling result is confirmed；Specifically Include: the shape of the dismantling components of the titles of the dismantling components of the current dismantling step of confirmation, the current dismantling step of confirmation with And the color of the dismantling components of the current dismantling step of confirmation.The dismantling step of user is confirmed, confirms each step Disassemble it is errorless, while according to dismantling step check failure cause.
Further, the method also includes the method also includes generating according to the failure cause and maintenance program Components information to be replaced；Send the components information to be replaced be sent to the user terminal so that the user terminal into Row plays display, and the components information to be replaced includes: the augmented reality iconic model of components to be replaced, zero to be replaced Title, maintenance duration and the maintenance cost of part.Server provides maintenance price, components to be replaced according to maintenance program in real time And the information such as maintenance duration, improve the efficiency of air conditioner Solve on site failure.
Further, which comprises obtained in preset model database according to the type information of the air conditioner Take the iconic model of the air conditioner；According to the image for the air conditioner that the running state data of the air conditioner is raw and obtains Model at the air conditioner augmented reality iconic model；The augmented reality iconic model of the air conditioner is sent to user's end So that user terminal is shown, the augmented reality iconic model of the air conditioner includes the operating status of the air conditioner at end. By the way that the operating status of air conditioner is shown with augmented reality image, allow users to the operating status of air conditioner and Aufbauprinciple is got information about, and allows users to check failure in time.Improve maintenance efficiency.
The present invention also provides a kind of air-conditioning auxiliary maintenance device, the air-conditioning auxiliary maintenance device is used to execute described Air-conditioning auxiliary maintaining method, the air-conditioning auxiliary maintenance device includes: receiving unit, for receiving the air-conditioning of user terminal transmission Device running state data and type information；Processing unit, being used for will be approximate according to conditioners running conditions data and type information Failure cause and investigation scheme；Transmission unit, for sending approximate failure cause and investigation scheme to the user terminal；It is described Receiving unit is also used to receive the investigation result that user is sent by the user terminal；The processing unit is also used to according to institute State failure cause and maintenance program that investigation result confirms the air conditioner；The transmission unit is also used to the failure cause And maintenance program is sent to the user terminal to play out display.
The present invention also provides a kind of air-conditioning auxiliary maintaining system, the air-conditioning auxiliary maintaining system include user terminal and Server, the user terminal are connect with the server communication, the air conditioner operation shape that the user terminal is used to will acquire State data and type information are sent to server；The server for conditioners running conditions data based on the received and Type information, inquiry obtains approximate failure cause and investigation scheme in pre-stored fault model library, and by the approximation Failure cause and investigation scheme are sent to the user terminal；The selection operation that the user terminal is used to respond user will be described One in approximate failure cause and investigation scheme plays out display；The user terminal is for obtaining investigation as a result, and will The investigation result is sent to the server；The server is used to confirm according to the investigation result event of the air conditioner Hinder reason and maintenance program, and the failure cause and maintenance program are sent to the user terminal and shown.
Further, when the investigation scheme includes disassembling to air conditioner, the server is also used to will be described Dismantling scheme is sent to the user terminal and is shown, the dismantling scheme includes tearing open to the components of the air conditioner The augmented reality image animation of solution, the augmented reality image animation include the steps that multiple dismantling air conditioner components；It is described User terminal is used to obtain the dismantling of current procedures as a result, and the dismantling result of the current procedures is sent to the server Confirmed；After dismantling result confirmation of the server for current procedures is errorless, the user terminal is sent a command to Play the dismantling augmented reality image animation of next step.
Detailed description of the invention
Fig. 1 is the schematic block diagram of server provided by the invention.
Fig. 2 is the flow chart for the air-conditioning auxiliary maintaining method that first embodiment of the invention provides.
Fig. 3 is the step flow chart that server sends that augmented reality iconic model to user terminal is shown.
Fig. 4 is the flow chart for the step of server guides user terminal to play display augmented reality iconic model.
Fig. 5 is investigation flow chart of steps when needing to disassemble air conditioner.
Fig. 6 is the sub-step flow chart of step S06.
Fig. 7 is the functional unit schematic diagram of air-conditioning auxiliary maintenance device.
Fig. 8 is the schematic diagram of air-conditioning auxiliary maintaining system provided by the invention.
Fig. 9 is the flow chart for the air-conditioning auxiliary maintaining method that third embodiment of the invention provides.
Figure 10 is the step flow chart that user terminal shows air conditioner augmented reality image.
Figure 11 is the schematic diagram at the augmented reality failure interface that user terminal shows air conditioner；
Figure 12 is the sub-step flow chart of S40 in Figure 10；
Description of symbols:
10- air-conditioning auxiliary maintaining system；100- user terminal；200- server；201- memory；202- storage control Device；203- processor；204- Peripheral Interface；205- communication unit；210- air-conditioning auxiliary maintenance device；211- receiving unit； 212- processing unit；213- transmission unit.
Specific embodiment
To make the above purposes, features and advantages of the invention more obvious and understandable, with reference to the accompanying drawing to the present invention Specific embodiment be described in detail.
Obviously, described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Usually exist The component of the embodiment of the present invention described and illustrated in attached drawing can be arranged and be designed with a variety of different configurations herein.Cause This, is not intended to limit claimed invention to the detailed description of the embodiment of the present invention provided in the accompanying drawings below Range, but it is merely representative of selected embodiment of the invention.Based on the embodiment of the present invention, those skilled in the art are not doing Every other embodiment obtained under the premise of creative work out, shall fall within the protection scope of the present invention.
It should be noted that the relational terms of term " first " and " second " or the like be used merely to an entity or Operation is distinguished with another entity or operation, and without necessarily requiring or implying between these entities or operation, there are any This actual relationship or sequence.Moreover, the terms "include", "comprise" or its any other variant be intended to it is non-exclusive Property include so that include a series of elements process, method, article or equipment not only include those elements, but also Further include other elements that are not explicitly listed, or further include for this process, method, article or equipment it is intrinsic Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including described There is also other identical elements in the process, method, article or equipment of element.
Referring to Fig. 1, present embodiments providing a kind of server 200, server 200 can be individual server 200, It can be server group.Server group can be centralization, be also possible to distributed (for example, server 200 can be point Cloth system).In some embodiments, server 200 is relative to user terminal 130, can be it is local, be also possible to it is long-range 's.In some embodiments, server 200 can be realized in cloud platform；Only as an example, cloud platform may include privately owned Cloud, public cloud, mixed cloud, community cloud (community cloud), distributed cloud, across cloud (inter-cloud), cloudy Or their any combination (multi-cloud) etc..In some embodiments, server 200 can be real on an electronic device It is existing.
The server 200 includes based on air-conditioning auxiliary maintenance device 210, memory 201, storage control 202, processing Device 203, Peripheral Interface 204, communication unit 205.
The memory 201, storage control 202, processor 203, Peripheral Interface 204, each element phase of communication unit 205 It is directly or indirectly electrically connected between mutually, to realize the transmission or interaction of data.For example, these elements can pass through between each other One or more communication bus or signal wire, which are realized, to be electrically connected.The air-conditioning auxiliary maintenance device 210 includes at least one can The operation of the server 200 is stored in the memory 201 or is solidificated in the form of software or firmware (firmware) Software function module in system (operating system, OS).The processor 203 is deposited in memory 201 for executing The executable module of storage, such as software function module or computer program that the air-conditioning auxiliary maintenance device 210 includes.
Wherein, memory 201 may be, but not limited to, random access memory (Random Access Memory, RAM), read-only memory (Read Only Memory, ROM), programmable read only memory (Programmable Read-Only Memory, PROM), erasable read-only memory (Erasable Programmable Read-Only Memory, EPROM), Electricallyerasable ROM (EEROM) (Electric Erasable Programmable Read-Only Memory, EEPROM) etc.. Wherein, memory 201 is for storing program, and the processor 203 executes described program, this hair after receiving and executing instruction Method performed by the server 200 defined as process that bright any embodiment discloses can be applied in processor 203, or It is realized by processor 203.
Processor 203 may be a kind of IC chip, the processing capacity with signal.Above-mentioned processor 203 can To be general processor, including central processing unit (Central Processing Unit, abbreviation CPU), network processing unit (Network Processor, abbreviation NP) etc.；Can also be digital signal processor (DSP), specific integrated circuit (ASIC), Field programmable gate array (FPGA) either other programmable logic device, discrete gate or transistor logic, discrete hard Part component.It may be implemented or execute disclosed each method, step and the logic diagram in the embodiment of the present invention.General processor It can be microprocessor, can also be any conventional processor 203 etc..
Various input/output devices are couple processor 203 and memory 201 by the Peripheral Interface 204.Some In embodiment, Peripheral Interface 204, processor 203 and storage control 202 can be realized in one single chip.Other one In a little examples, they can be realized by independent chip respectively.
Communication unit 205 receives the data or send data to user's end that user terminal 100 is sent for server 200 End.
The present invention also provides a kind of storage mediums, are stored thereon with machine readable instructions, which is located Reason device 203 realizes the air conditioner energy saving temperature confirmation method that the present invention discloses when executing.
First embodiment
A kind of air-conditioning auxiliary maintaining method is present embodiments provided, the air-conditioning auxiliary maintaining method is applied to server 200, the server 200 is communicated to connect with user terminal 100.
Referring to Fig. 2, the air-conditioning auxiliary maintaining method includes step S01~step S06.
S01: the conditioners running conditions data and type information that user terminal 100 is sent are received.
The user terminal 100 can be AR (Augmented Reality, augmented reality) glasses, smart phone Or other user terminals 100.User terminal 100 can sweep the bar code for taking air conditioner to be arranged to be believed with the model for obtaining air conditioner Breath, or the typing of input-output equipment progress air conditioner type information is passed through by user.The user terminal 100 can be with sky Device is adjusted to be directly connected to by data line to obtain the running state data of air conditioner, for example, when the user terminal 100 is intelligence When mobile phone, air conditioner can also be connected by modes such as data lines to obtain the running state data of air conditioner, can pass through bat The image of air conditioner is taken the photograph to identify the model of air conditioner.When the user terminal 100 obtain air conditioner running state data with And after type information, the running state data and type information for the air conditioner that the user terminal 100 will acquire are sent to clothes Business device 200.
Server 200 receives the running state data for the air conditioner that user terminal 100 is sent, type information, generally, when When air conditioner breaks down, the running state data and type information of the air conditioner that user is obtained by user terminal 100, and will It is sent to the server 200.
In this present embodiment, when server 200 receives the conditioners running conditions data and model that user terminal 100 is sent After information, the method also includes: server 200 send the augmented reality iconic model of air conditioner to user terminal 100 with The step of being shown please refers to Fig. 3.
S011: the image of the air conditioner is obtained in preset model database according to the type information of the air conditioner Model.
S012: according to the iconic model for the air conditioner that the running state data of the air conditioner is raw and obtains at described The augmented reality iconic model of air conditioner.
S013: by the augmented reality iconic model of the air conditioner be sent to the user terminal 100 so that user terminal 100 into Row display, the augmented reality iconic model of the air conditioner includes the operating status of the air conditioner.
Server 200 receives the running state data and type information for the air conditioner that user terminal 100 is sent, according to sky The type information of device is adjusted to obtain the iconic model of air conditioner in preset model database.Described image model is the air-conditioning The augmented reality iconic model of device, server 200 is according to the iconic model of the air conditioner of acquisition, in conjunction with the air conditioner received Running state data generates the augmented reality iconic model of the air conditioner, for example, each components of air conditioner are marked with not Same color, the components of normal operation are set as green, and the components of operation troubles label it as red or yellow etc. Deng.After the iconic model of the operating status combination air conditioner of air conditioner is generated augmented reality iconic model by server 200, by institute The augmented reality iconic model for stating air conditioner is sent to the user terminal 100 so that user terminal 100 is shown.
Before step S013, the method also includes guidance user terminals 100 to play display augmented reality iconic model The step of, please refer to Fig. 4.
S0121: the pose presentation for obtaining the air conditioner in real time by camera of the transmission of user terminal 100 is received.
Server 200 receives the pose presentation for the air conditioner that user terminal 100 is sent, for example, working as the user terminal 100 When being smart phone, the pose presentation of air conditioner is shot by the camera of smart phone.When user terminal 100 is AR glasses When, the pose presentation of air conditioner is obtained by the camera captured in real-time of AR glasses.
S0122: the pose presentation for the air conditioner that will acquire and preset air conditioner augmented reality iconic model carry out Comparison obtains control information, and the control information includes the relative angle for correcting the user terminal 100 and the air conditioner.
Server 200 is by the pose presentation for the air conditioner that will acquire and preset air conditioner augmented reality iconic model It is compared to obtain control information, for example, the angle of the angle for the air conditioner that user terminal 100 is shot and augmented reality iconic model When degree mismatches, server 200 calculates the attitude angle with augmented reality iconic model according to the pose presentation of the air conditioner of shooting Difference is spent, and control information is generated according to attitude angle difference, the control information includes correcting user terminal 100 and air conditioner Relative angle (e.g., to the left deviate 5 ° or 5 ° of biased forwards) so that the image for the air conditioner that user terminal 100 obtains in real time It is matched with the augmented reality iconic model of air conditioner.
S0123: the control information is sent to the user terminal 100, so that user terminal 100 is corrected to broadcast Put the augmented reality iconic model for showing the air conditioner.
Control information is sent to the user terminal 100 by server 200, and user terminal 100 is made to show control information, Yong Huke To be corrected according to angle etc. of the control information to user terminal 100.When user according to control information to user terminal 100 into Row correction is broadcast when the pose presentation of air conditioner for obtaining user terminal 100 is matched with the augmented reality iconic model of air conditioner Put the augmented reality iconic model for showing the air conditioner.
S02: approximate failure cause and investigation scheme are confirmed according to conditioners running conditions data and type information.
After server 200 receives running state data and the type information of air conditioner, the air conditioner based on the received Running state data and type information, inquiry obtains approximate failure cause and investigation side in pre-stored fault model library Case, generally, when air conditioner operation troubles, air conditioner can generate fault code, the operation for the air conditioner that server 200 obtains It include the fault code in status data, server 200 is according to the fault code in pre-stored fault model database In can be matched to corresponding defect content: including failure cause, investigation scheme, solution etc..When server 200 can not When being directly matched to the failure cause of the air conditioner, data and type information obtain the close of air conditioner according to the operation state Like failure cause and investigation scheme, the approximation failure cause refers to that air conditioner current operating conditions failure that may be present is former Cause, corresponding investigation scheme is to check the operating status of each components, to confirm the failure cause of air conditioner.
S03: approximate failure cause and investigation scheme are sent to the user terminal 100.
After server 200 confirms approximate failure cause and investigation scheme, approximate failure cause and investigation scheme are sent to User terminal 100 is so that user terminal 100 shows the approximate failure cause and investigation scheme.
In this present embodiment, the approximate failure cause is sent to the user terminal 100 and shown by server 200, institute The augmented reality failure interface that approximate failure cause includes air conditioner is stated, the augmented reality failure interface of the air conditioner includes institute The augmented reality image of air conditioner fault state is stated, the augmented reality image of the malfunction is to denote the air conditioner event Hinder the augmented reality image of region and failure cause.
The investigation scheme, which can be, directly carries out bug check to air conditioner, or carries out tearing machine examination open to air conditioner and test. Specifically it is no carry out tearing machine open be determined by server 200 according to the running state data and type information of air conditioner, when According to the running state data of air conditioner and type information can directly analyze investigation obtain the failure cause of air conditioner when, then without It need to carry out tearing machine investigation open；When server 200 can not confirm air-conditioning according to the current running state data of air conditioner and type information When the failure cause of device, then carry out tearing machine investigation open.If the investigation scheme need not disassemble air conditioner, user is directly to air-conditioning The failure of device is checked, if the investigation scheme includes when disassembling to air conditioner, referring to Fig. 5, the method is also wrapped It includes:
S031: dismantling scheme is sent to the user terminal 100.
The dismantling scheme includes the augmented reality image animation disassembled to the components of the air conditioner, the increasing Strong real world images animation includes the dismantling step of multiple dismantling air conditioner components.User terminal 100 can walk multiple dismantlings Suddenly it plays out one by one.
S032: the dismantling result that the user terminal 100 is sent is received.
After user disassembles air conditioner according to the augmented reality image animation of the dismantling, user can pass through use Family terminal 100 sends dismantling result to server 200, and server 200 receives the dismantling result that user terminal 100 is sent.
S033: the dismantling result is confirmed；It specifically includes: the name of the dismantling components of the current dismantling step of confirmation Claim, the color of the dismantling components of the shape of the dismantling components of the current dismantling step of confirmation and the current dismantling step of confirmation.
Server 200 receives the dismantling of the transmission of user terminal 100 as a result, confirming to the dismantling result；With confirmation Failure cause is completed or confirmed to dismantling whether.
For the dismantling of each step, server 200 can confirm the dismantling result of each dismantling step, Server 200 confirm it is errorless after just now by user terminal 100 play it is next dismantling step augmented reality image animation instruct User disassembles.For example, when user completes current dismantling step, user terminal 100 obtain the dismantling of current procedures as a result, Specifically, user terminal 100 can shoot the knot of the air conditioner after the structure, shape, shooting dismantling components of dismantling components Structure, shape, but not limited to this, the dismantling result that user terminal 100 will acquire is sent to server 200, by server 200 to tearing open The step of solving components is confirmed.It includes: that confirmation is current that the server 200, which carries out confirmation to the dismantling result of current procedures, Disassemble the title of the dismantling components of step, the shape and the current dismantling of confirmation of the dismantling components of the current dismantling step of confirmation The color of the dismantling components of step.
If server 200 can not confirm the shape of dismantling components, server 200 confirms that current dismantling step is obstructed It crosses, and sends instruction information to user terminal 100 and shown, the instruction information, which can be, instructs user to adjust dismantling zero Posture, the angle of part, so that it is identified through.
If dismantling does not complete, repeat to disassemble and confirm, until completing rectification dismantling scheme.If dismantling is completed, use Family dismantling can be obtained by the user terminal 100 as a result, and the dismantling result that will acquire be sent to server 200.
S04: the investigation result that user is sent by the user terminal 100 is received.
When the investigation scheme includes disassembling to air conditioner, the investigation result can be the row after the completion of disassembly It looks into as a result, the investigation result can be user directly to air conditioner when the investigation scheme need not disassemble air conditioner Carry out the investigation result that malfunction elimination obtains.
For example, the investigation result can be one or more in the multiple approximate failure causes provided to server 200 A to be selected, user terminal 100 receives the selection instruction that response user's operation generates, and selects one in approximate failure cause Or it is multiple, and investigation result is sent to server 200.
It should be noted that if investigation is had no result, i.e., without confirmation failure cause when, server 200 regenerate it is approximate therefore Barrier reason is sent to the user terminal 100 and is shown, until completing the confirmation of failure cause.
S05: the failure cause and maintenance program of the air conditioner are confirmed according to the investigation result.
Server 200 confirms the failure cause of air conditioner according to investigation result.It is checked for example, user passes through, described in selection One in approximate failure cause is confirmed as failure cause, and server 200 is checked the failure cause after determining to user and carried out really Recognize, after failure cause confirmation, server 200 inquires the maintenance side of the corresponding failure cause according to the failure cause of confirmation Case.
It is to be appreciated that server 200 can according to fault code directly in pre-stored fault model database into The confirmation of row maintenance program can also be matched according to the failure cause of confirmation to obtain the corresponding maintenance program of the failure.
S06: the failure cause and maintenance program are sent to the user terminal 100 to play out display.
In part preferred embodiment of the invention, referring to Fig. 6, S06 further includes following sub-step.
S061: components information to be replaced is generated according to the failure cause and maintenance program.
It is to be appreciated that at least one maintenance program can be confirmed in server 200, for example, being replaced to A part, to B Part is replaced, or carries out maintenance and repair to a certain components.
S062: the maintenance program that will confirm that is sent to the user terminal 100 and is shown.
Server 200 generates maintenance duration according to maintenance program, the information such as maintenance cost are sent to the user terminal 100 into aobvious Show.For example, the server 200 is generated according to the failure cause and maintenance program when needing to replace components Components information to be replaced, and the components information to be replaced is sent to the user terminal 100 and plays out display, institute Stating components information to be replaced includes: the augmented reality iconic model of components to be replaced, the title of components to be replaced, maintenance Duration and maintenance cost.
Second embodiment
Referring to Fig. 7, present embodiments providing a kind of air-conditioning auxiliary maintenance device 210, it should be noted that the present embodiment The technical effect of provided air-conditioning auxiliary maintenance device 210, basic principle and generation and air-conditioning provided by the above embodiment Auxiliary maintaining method is identical, and to briefly describe, the present embodiment part does not refer to place, can refer in corresponding in the above embodiments Hold.
The air-conditioning auxiliary maintenance device 210 is for executing above-mentioned air-conditioning auxiliary maintaining method, the air-conditioning auxiliary dimension Repairing device 210 includes:
Receiving unit 211, for receiving the conditioners running conditions data and type information of the transmission of user terminal 100.
It is to be appreciated that in an advantageous embodiment, receiving unit 211 can be used for executing S01.
Processing unit 212, for according to conditioners running conditions data and type information by approximate failure cause and investigation Scheme.
It is to be appreciated that in an advantageous embodiment, processing unit 212 can be used for executing S02.
Transmission unit 213, for sending approximate failure cause and investigation scheme to the user terminal 100.
It is to be appreciated that in an advantageous embodiment, transmission unit 213 can be used for executing S03.
The receiving unit 211 is also used to receive the investigation result that user is sent by the user terminal 100.
It is to be appreciated that in an advantageous embodiment, receiving unit 211 can be also used for executing S04.
The processing unit 212 is also used to confirm according to the investigation result failure cause and the maintenance side of the air conditioner Case.
It is to be appreciated that in an advantageous embodiment, the processing unit 212 is also used to execute S05.
The transmission unit 213 be also used to for the failure cause and maintenance program being sent to the user terminal 100 with Play out display.
It is to be appreciated that in an advantageous embodiment, transmission unit 213 can be also used for executing S06.
3rd embodiment
A kind of air-conditioning auxiliary maintaining method is present embodiments provided, the air-conditioning auxiliary maintaining method is assisted applied to air-conditioning Maintenance system 10, referring to Fig. 8, the air-conditioning auxiliary maintaining system 10 includes user terminal 100 and server 200, the use Family terminal 100 and the server 200 communicate to connect.The air-conditioning auxiliary maintaining method user aid user quickly determines air-conditioning The failure cause and maintenance program of device, improve the maintenance efficiency of air conditioner.It is mentioned referring to Fig. 9, Fig. 9 shows the embodiment of the present invention The air-conditioning auxiliary maintaining method of confession, the air-conditioning auxiliary maintaining method includes S10~S60.
S10: user terminal 100 obtains the running state data of air conditioner, type information, and the fortune for the air conditioner that will acquire Row status data and type information are sent to the server 200.
The user terminal 100 can be AR (Augmented Reality, augmented reality) glasses, smart phone Or other user terminals 100.User terminal 100 can sweep the bar code for taking air conditioner to be arranged to be believed with the model for obtaining air conditioner Breath, or the typing of input-output equipment progress air conditioner type information is passed through by user.The user terminal 100 can be with sky Device is adjusted to be directly connected to by data line to obtain the running state data of air conditioner, for example, when the user terminal 100 is intelligence When mobile phone, air conditioner can also be connected by modes such as data lines to obtain the running state data of air conditioner, can pass through bat The image of air conditioner is taken the photograph to identify the model of air conditioner.When the user terminal 100 obtain air conditioner running state data with And after type information, the running state data and type information for the air conditioner that the user terminal 100 will acquire are sent to clothes Business device 200.
S20: server 200 obtains the air-conditioning according to the type information of the air conditioner in preset model database The iconic model of device, and sent out according to the augmented reality iconic model that the running state data of the air conditioner generates the air conditioner It send to user terminal 100 and is shown.
Server 200 receives the running state data and type information for the air conditioner that user terminal 100 is sent, according to sky The type information of device is adjusted to obtain the iconic model of air conditioner in preset model database.Described image model is the air-conditioning The augmented reality iconic model of device, iconic model and the running state data of the server 200 according to the air conditioner of acquisition are raw At the augmented reality iconic model of the air conditioner, for example, each components of air conditioner are marked with different colors, operation is just Normal components are set as green, and the components of operation troubles label it as red or yellow etc..Server 200 generates The augmented reality iconic model of air conditioner, and by the augmented reality iconic model of the air conditioner be sent to the user terminal 100 into Row display.
Referring to Fig. 10, it includes: S201 that user terminal 100, which plays the step of augmented reality iconic model of display air conditioner, ~S203.
S201: the camera of user terminal 100 obtains the pose presentation of the air conditioner in real time.
The shooting of user terminal 100 obtains the pose presentation of air conditioner, for example, when the user terminal 100 is smart phone When, the pose presentation of air conditioner is shot by the camera of smart phone.When user terminal 100 is AR glasses, pass through AR The camera captured in real-time of mirror obtains the pose presentation of air conditioner.
S202: the pose presentation for the air conditioner that user terminal 100 will acquire is sent to server 200 and preset sky Device augmented reality iconic model is adjusted to be compared to obtain control information, the control information includes correcting the user terminal 100 With the relative angle of the air conditioner.
The pose presentation for the air conditioner that user terminal 100 will acquire is sent to server 200 and air conditioner augmented reality figure As model is compared to obtain control information, the air conditioner augmented reality iconic model is that the server 200 is sent to use The augmented reality iconic model of the corresponding air conditioner of family terminal 100.Server 200 is by the pose presentation of air conditioner and air conditioner Augmented reality model is compared, and obtains control information, and the control information includes correcting the user terminal 100 and the sky Adjust the relative angle of device.
For example, when the angle for the air conditioner that user terminal 100 is shot and the angle of augmented reality iconic model mismatch, clothes Business device 200 is calculated according to the pose presentation of the air conditioner of shooting and the attitude angle difference of augmented reality iconic model, and according to Attitude angle difference generates control information, and the control information includes the relative angle of correcting user terminal 100 Yu air conditioner (e.g., to the left deviate 5 ° or 5 ° of biased forwards), so that the image for the air conditioner that user terminal 100 obtains in real time and air conditioner The matching of augmented reality iconic model.
S203: user terminal 100 show the control information so that user according to the control information to user terminal 100 It is corrected, to play the augmented reality iconic model for showing the air conditioner.
User terminal 100 shows the control information, to prompt user to convert user according to the control information The posture of terminal 100 is corrected user terminal 100, when user is corrected user terminal 100 according to control information, When the pose presentation of air conditioner for obtaining user terminal 100 is matched with the augmented reality iconic model of air conditioner, display is played The augmented reality iconic model of the air conditioner.
User terminal 100 shows each components of air conditioner when being shown the augmented reality iconic model Real-time running state, such as temperature, revolving speed etc., while also showing the optimal operational condition of each components, for example, It can show the Current Temperatures and optimum temperature of a certain components, or the current size and best ruler of a certain components of display It is very little, or the current rotating speed and optimum speed of a certain components of display, when the real-time running state and optimal operational condition of components Data or numerical difference away from it is larger when, user terminal 100 to the components carry out warning mark processing.
S30: the server 200 is according to conditioners running conditions data and type information by approximate failure cause and investigation Scheme is sent to the user terminal 100 and plays out display.
The running state data of air conditioner and type information believe the approximate failure of air conditioner to server 200 based on the received Breath and investigation scheme are sent to the user terminal 100.First server 200 based on the received the conditioners running conditions data and Type information, inquiry obtains approximate failure cause and investigation scheme in pre-stored fault model library, then will be described close The user terminal 100 is sent to like failure cause and investigation scheme.Generally, when air conditioner operation troubles, air conditioner meeting Fault code is generated, includes the fault code, server 200 in the running state data for the air conditioner that server 200 obtains Corresponding defect content can be matched in pre-stored fault model database according to the fault code: including failure original Cause, investigation scheme, solution etc..When server 200 can not directly be matched to the failure cause of the air conditioner, according to The running state data and type information obtain the approximate failure cause and investigation scheme of air conditioner, the approximation failure cause Refer to that air conditioner current operating conditions failure cause that may be present, corresponding investigation scheme are to check the fortune of each components Row state, to confirm the failure cause of air conditioner.
S40: the selection operation that user terminal 100 responds user will be at least one in the approximate failure cause and investigation scheme It is a to play out display.
Generally, server 200 sends at least one approximate failure cause and corresponding investigation scheme to user terminal 100, user terminal 100 responds the selection operation of user, selects at least one approximate failure cause and corresponding investigation scheme Play out display.
Please refer to Figure 11, the user terminal 100 responds the selection operation of user for the approximate failure cause and investigation One in scheme plays out display and includes:
User terminal 100 shows the augmented reality failure interface of the air conditioner, the augmented reality failure of the air conditioner Interface includes first area, and the first area shows the augmented reality image of the air conditioner fault state, the failure shape The augmented reality image index of state has shown the augmented reality image of the air conditioner fault region and failure cause, for example, user Terminal 100 shows the real-time running state, such as temperature, revolving speed etc. of each components of air conditioner, while also by each zero The optimal operational condition of part is shown, for example, the Current Temperatures and optimum temperature of a certain components can be shown, or display The current size and optimum size of a certain components, or the current rotating speed and optimum speed of a certain components of display, when a certain When components or a certain region are malfunction, fault zone or failure components to air conditioner are indicated.The side of mark Formula includes but is not limited to highlight, mark different color or display wire etc..When fault zone is in the surface of air conditioner, Directly the fault zone on air conditioner surface is indicated, it, can be to air conditioner if fault zone is in inside air conditioner The fault zone of the inside of augmented reality iconic model carries out dotted line mark, fault zone is located at the inside of air conditioner to indicate and Non- surface.
The augmented reality failure interface of the air conditioner further includes second area, and the second area is shown and the failure The corresponding investigation scheme of reason, it should be noted that second area can show the thumbnail of investigation scheme or show for jumping The button or region, the present embodiment for going to display investigation scheme interface are not construed as limiting this, when user terminal 100 responds user's When operation is played out or shown to the content that second area is shown, user terminal 100 is to play the row for showing the failure cause Look into scheme.
The investigation scheme, which can be, directly carries out bug check to air conditioner, or carries out tearing machine examination open to air conditioner and test. Specifically it is no carry out tearing machine open be determined by server 200 according to the running state data and type information of air conditioner, when According to the running state data of air conditioner and type information can directly analyze investigation obtain the failure cause of air conditioner when, then without It need to carry out tearing machine investigation open；When server 200 can not confirm air-conditioning according to the current running state data of air conditioner and type information When the failure cause of device, then carry out tearing machine investigation open.
In this present embodiment, when the investigation scheme includes tearing machine investigation open, Figure 12 is please referred to, the S40 includes sub-step It is rapid: S401~S403.
S401: the dismantling scheme is sent to the user terminal 100 and shown by the server 200.
Server 200 generates the dismantling scheme of air conditioner according to the running state data and type information of air conditioner, described Dismantling scheme includes multiple dismantling steps, and user terminal 100 plays out multiple dismantling steps one by one.
S402: user terminal 100 obtains the dismantling of current procedures as a result, and sending the dismantling result of the current procedures Confirmed to the server 200.
For the dismantling of each step, server 200 can confirm the dismantling result of each dismantling step, Server 200 confirm it is errorless after just now by user terminal 100 play it is next dismantling step augmented reality image animation instruct User disassembles.For example, when user completes current dismantling step, user terminal 100 obtain the dismantling of current procedures as a result, Specifically, user terminal 100 can shoot the knot of the air conditioner after the structure, shape, shooting dismantling components of dismantling components Structure, shape, but not limited to this, the dismantling result that user terminal 100 will acquire is sent to server 200, by server 200 to tearing open The step of solving components is confirmed.It includes: that confirmation is current that the server 200, which carries out confirmation to the dismantling result of current procedures, Disassemble the title of the dismantling components of step, the shape and the current dismantling of confirmation of the dismantling components of the current dismantling step of confirmation The color of the dismantling components of step.
If server 200 can not confirm the shape of dismantling components, server 200 confirms that current dismantling step is obstructed It crosses, and sends instruction information to user terminal 100 and shown, the instruction information, which can be, instructs user to adjust dismantling zero Posture, the angle of part, so that it is identified through.
S403: after the server 200 is errorless to the dismantling result confirmation of current procedures, it is whole to send a command to the user End 100 plays the dismantling augmented reality image animation of next step.
After server 200 is errorless to current dismantling step confirmation, server 200 sends a command to user terminal 100, Described instruction includes confirming that current dismantling step is errorless and plays next information for disassembling step animation.
After server 200 confirms each dismantling step, judge whether to complete dismantling, it should be noted that In other embodiments of the invention, directly all dismantling steps can also be played out by user terminal 100, works as user After the completion of dismantling, user terminal 100 obtain dismantling as a result, and dismantling result is sent to server 200 and confirms, if confirmation Errorless then confirmation dismantling is completed, lasting to send dismantling step if confirmation dismantling does not complete, until dismantling is completed.
If dismantling does not complete, repeat to disassemble and confirm, until completing rectification dismantling scheme.If dismantling is completed, The investigation obtained by the user terminal 100 acquisition dismantling air conditioner is as a result, execute S50.
Step S50: user terminal 100 obtains investigation as a result, and investigation result is sent to server 200.
When the investigation scheme includes disassembling to air conditioner, the investigation result can be the row after the completion of disassembly It looks into as a result, the investigation result can be user directly to air conditioner when the investigation scheme need not disassemble air conditioner Carry out the investigation result that malfunction elimination obtains.
For example, the investigation result can be one or more in the multiple approximate failure causes provided to server 200 A to be selected, user terminal 100 receives the selection instruction that response user's operation generates, and selects one in approximate failure cause Or it is multiple, and investigation result is sent to server 200.
It should be noted that if investigation is had no result, i.e., without confirmation failure cause when, server 200 regenerate it is approximate therefore Barrier reason is sent to the user terminal 100 and is shown, until completing the confirmation of failure cause.
Step S60: the server 200 confirms failure cause and the maintenance side of the air conditioner according to the investigation result Case, and the failure cause and maintenance program are sent to the user terminal 100 and shown.
Server 200 confirms the failure cause of air conditioner according to investigation result.It is checked for example, user passes through, described in selection One in approximate failure cause is confirmed as failure cause, and server 200 is checked the failure cause after determining to user and carried out really Recognize, after failure cause confirmation, server 200 inquires the maintenance side of the corresponding failure cause according to the failure cause of confirmation Case.
It is to be appreciated that server 200 can according to fault code directly in pre-stored fault model database into The confirmation of row maintenance program can also be matched according to the failure cause of confirmation to obtain the corresponding maintenance program of the failure.
Generally, at least one maintenance program can be confirmed in server 200, for example, being replaced to A part, to B part It is replaced, or maintenance and repair is carried out to a certain components, the maintenance program that server 200 will confirm that is sent to the user terminal 100 are shown.
Meanwhile server 200 generates the information such as maintenance duration, maintenance cost according to maintenance program and is sent to the user terminal 100 into display.For example, the server 200 is according to the failure cause and maintenance side when needing to replace components Case generates components information to be replaced, and the components information to be replaced is sent to the user terminal 100 and is played out It has been shown that, the components information to be replaced includes: the name of the augmented reality iconic model of components to be replaced, components to be replaced Claim, repair duration and maintenance cost.
Fourth embodiment
Referring to Fig. 8, Fig. 8 is a kind of air-conditioning auxiliary maintaining system 10 that present pre-ferred embodiments provide.It needs to illustrate , air-conditioning auxiliary maintaining system 10 provided by the present embodiment, the technical effect and above-mentioned implementation of basic principle and generation Example is identical, and to briefly describe, the present embodiment part does not refer to place, can refer to corresponding contents in the above embodiments.
The air-conditioning auxiliary maintaining system 10 includes user terminal 100 and server 200, the user terminal 100 and institute State the communication connection of server 200.
Optionally, it may include mobile phone that above-mentioned user terminal 100, which can be, has the wearable of image collecting function and sets Standby, intelligent mobile terminal or augmented reality equipment and any combination thereof.
User terminal 100 is used to obtain running state data, the type information of air conditioner, and the fortune for the air conditioner that will acquire Row status data and type information are sent to the server 200.
It is to be appreciated that user terminal 100 can be used for executing S10 in a kind of preferred embodiment.
Server 200 is used to obtain the air-conditioning in preset model database according to the type information of the air conditioner The iconic model of device, and sent out according to the augmented reality iconic model that the running state data of the air conditioner generates the air conditioner It send to user terminal 100 and is shown.
It is to be appreciated that server 200 can be used for executing step S20 in a kind of preferred embodiment.
User terminal 100 plays the augmented reality iconic model of display air conditioner.Specifically, the camera shooting of user terminal 100 Head obtains the pose presentation of the air conditioner in real time.The pose presentation and preset air conditioner for the air conditioner that will acquire enhance Real world images model is compared to obtain control information, and the control information includes correcting the user terminal 100 and the sky Adjust the relative angle of device.The control information is shown so that user is corrected user terminal 100 according to the control information, To play the augmented reality iconic model for showing the air conditioner.
It is to be appreciated that in a kind of preferred embodiment, user terminal 100 can be used for executing step S201~ S203。
Server 200 is for the conditioners running conditions data and type information based on the received, pre-stored Inquiry obtains approximate failure cause and investigation scheme in fault model library, and the approximate failure cause and investigation scheme are sent Display is played out to the user terminal 100.
It is to be appreciated that server 200 can be used for executing step S30 in a kind of preferred embodiment.
The selection operation that user terminal 100 is used to respond user will be at least one in the approximate failure cause and investigation scheme It is a to play out display.
It is to be appreciated that user terminal 100 can be used for executing S40 in a kind of preferred embodiment.
In this present embodiment, when the investigation scheme includes tearing machine investigation open, the server 200 is used for the dismantling Scheme is sent to the user terminal 100 and is shown.Server 200 is according to the running state data and type information of air conditioner Generate the dismantling scheme of air conditioner, the dismantling scheme includes multiple dismantling steps, user terminal 100 by multiple dismantling steps by One plays out.
It is to be appreciated that server 200 can be used for executing S401 in a kind of preferred embodiment.
User terminal 100 is used to obtain the dismantling of current procedures as a result, and sending the dismantling result of the current procedures Confirmed to the server 200.For the dismantling of each step, server 200 can disassemble step to each Dismantling result confirmed, server 200 confirm it is errorless after just now by user terminal 100 play it is next dismantling step enhancing Real world images animation instructs user to disassemble.For example, the acquisition of user terminal 100 is worked as when user completes current dismantling step The dismantling of preceding step is confirmed as a result, being sent to the server 200.
It is to be appreciated that user terminal 100 can be used for executing S402 in a kind of preferred embodiment.
After dismantling result confirmation of the server 200 for current procedures is errorless, it is whole to send a command to the user End 100 plays the dismantling augmented reality image animation of next step.
It is to be appreciated that server 200 can be used for executing S403 in a kind of preferred embodiment.
The user terminal 100 is also used to obtain investigation as a result, and investigation result is sent to server 200.
When the investigation scheme includes disassembling to air conditioner, the investigation result can be the row after the completion of disassembly It looks into as a result, the investigation result can be user directly to air conditioner when the investigation scheme need not disassemble air conditioner Carry out the investigation result that malfunction elimination obtains.
For example, the investigation result can be one or more in the multiple approximate failure causes provided to server 200 A to be selected, user terminal 100 receives the selection instruction that response user's operation generates, and selects one in approximate failure cause Or it is multiple, and investigation result is sent to server 200.
It should be noted that if investigation is had no result, i.e., without confirmation failure cause when, server 200 regenerate it is approximate therefore Barrier reason is sent to the user terminal 100 and is shown, until completing the confirmation of failure cause.
It is to be appreciated that user terminal 100 can be used for executing S50 in a kind of preferred embodiment.
The server 200 is also used to confirm according to the investigation result failure cause and the maintenance side of the air conditioner Case, and the failure cause and maintenance program are sent to the user terminal 100 and shown.
Server 200 confirms the failure cause of air conditioner according to investigation result.It is checked for example, user passes through, described in selection One in approximate failure cause is confirmed as failure cause, and server 200 is checked the failure cause after determining to user and carried out really Recognize, after failure cause confirmation, server 200 inquires the maintenance side of the corresponding failure cause according to the failure cause of confirmation Case.
It is to be appreciated that server 200 can be used for executing step S60 in a kind of preferred embodiment.
In conclusion the present invention provides a kind of air-conditioning auxiliary maintaining method, apparatus and system, the air-conditioning auxiliary maintaining Method is applied to server, and the server is connect at least one user terminal communication, which comprises it is whole to receive user Hold the conditioners running conditions data sent and type information；It is approximate according to conditioners running conditions data and type information confirmation Failure cause and investigation scheme；Approximate failure cause and investigation scheme are sent to the user terminal；User is received described in The investigation result that user terminal is sent；The failure cause and maintenance program of the air conditioner are confirmed according to the investigation result；It will The failure cause and maintenance program are sent to the user terminal to play out display.By user terminal by air conditioner Running state data and type information are sent to server, and server obtains close according to quick search in the fault model library of storage It like failure cause and investigation scheme, and is sent to the user terminal and plays out display, quickly determine failure cause and maintenance program, Improve the maintenance efficiency of air conditioner.
In several embodiments provided herein, it should be understood that disclosed device and method can also pass through Other modes are realized.The apparatus embodiments described above are merely exemplary, for example, flow chart and block diagram in attached drawing Show the device of multiple embodiments according to the present invention, the architectural framework in the cards of method and computer program product, Function and operation.In this regard, each box in flowchart or block diagram can represent the one of a module, section or code Part, a part of the module, section or code, which includes that one or more is for implementing the specified logical function, to be held Row instruction.It should also be noted that function marked in the box can also be to be different from some implementations as replacement The sequence marked in attached drawing occurs.For example, two continuous boxes can actually be basically executed in parallel, they are sometimes It can execute in the opposite order, this depends on the function involved.It is also noted that every in block diagram and or flow chart The combination of box in a box and block diagram and or flow chart can use the dedicated base for executing defined function or movement It realizes, or can realize using a combination of dedicated hardware and computer instructions in the system of hardware.
In addition, each functional module in each embodiment of the present invention can integrate one independent portion of formation together Point, it is also possible to modules individualism, an independent part can also be integrated to form with two or more modules.
It, can be with if the function is realized and when sold or used as an independent product in the form of software function module It is stored in a computer readable storage medium.Based on this understanding, technical solution of the present invention is substantially in other words The part of the part that contributes to existing technology or the technical solution can be embodied in the form of software products, the meter Calculation machine software product is stored in a storage medium, including some instructions are used so that a computer equipment (can be a People's computer, server or network equipment etc.) it performs all or part of the steps of the method described in the various embodiments of the present invention. And storage medium above-mentioned includes: that USB flash disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), arbitrary access are deposited The various media that can store program code such as reservoir (RAM, Random Access Memory), magnetic or disk.
Although present disclosure is as above, present invention is not limited to this.Anyone skilled in the art are not departing from this It in the spirit and scope of invention, can make various changes or modifications, therefore protection scope of the present invention should be with claim institute Subject to the range of restriction.

Claims (10)

1. a kind of air-conditioning auxiliary maintaining method, which is characterized in that the air-conditioning auxiliary maintaining method is applied to server (200), The server (200) and at least one user terminal (100) communicate to connect, which comprises
Receive the conditioners running conditions data and type information that user terminal (100) are sent；
Approximate failure cause and investigation scheme are confirmed according to conditioners running conditions data and type information；
Approximate failure cause and investigation scheme are sent to the user terminal (100)；
Receive the investigation result that user is sent by the user terminal (100)；
The failure cause and maintenance program of the air conditioner are confirmed according to the investigation result；
The failure cause and maintenance program are sent to the user terminal (100) to play out display.
2. air-conditioning auxiliary maintaining method according to claim 1, which is characterized in that the approximation failure cause includes air-conditioning The augmented reality failure interface of device, the augmented reality failure interface of the air conditioner include the enhancing of the air conditioner fault state Real world images, the augmented reality image of the malfunction are the enhancing for denoting the air conditioner fault region and failure cause Real world images.
3. air-conditioning auxiliary maintaining method according to claim 2, which is characterized in that the described method includes:
Receive the pose presentation for obtaining the air conditioner in real time by camera of the transmission of user terminal (100)；
The pose presentation for the air conditioner that will acquire is compared to obtain school with preset air conditioner augmented reality iconic model Positive information, the control information include the relative angle for correcting user terminal (100) and the air conditioner；
The control information is sent to the user terminal (100), so that user terminal (100) is corrected to play display The augmented reality iconic model of the air conditioner.
4. air-conditioning auxiliary maintaining method according to claim 1, which is characterized in that when the investigation scheme includes to air-conditioning When device is disassembled, the method also includes:
Dismantling scheme is sent to the user terminal (100), the dismantling scheme includes carrying out to the components of the air conditioner The augmented reality image animation of dismantling, the augmented reality image animation include the dismantling step of multiple dismantling air conditioner components Suddenly.
5. air-conditioning auxiliary maintaining method according to claim 3, which is characterized in that described true according to the investigation result Recognize before failure cause and the maintenance program of the air conditioner, the method also includes:
Receive the dismantling result of the user terminal (100) transmission；
The dismantling result is confirmed；Specifically include: the title of the dismantling components of the current dismantling step of confirmation, confirmation are worked as The color of the dismantling components of the shape and current dismantling step of confirmation of the dismantling components of preceding dismantling step.
6. air-conditioning auxiliary maintaining method according to claim 1, which is characterized in that the method also includes:
Components information to be replaced is generated according to the failure cause and maintenance program；
It sends the components information to be replaced and is sent to the user terminal (100) so that the user terminal (100) carries out Display is played, the components information to be replaced includes: the augmented reality iconic model of components to be replaced, components to be replaced Title, maintenance duration and maintenance cost.
7. air-conditioning auxiliary maintaining method according to claim 1, which is characterized in that the described method includes:
The iconic model of the air conditioner is obtained in preset model database according to the type information of the air conditioner；
According to the iconic model for the air conditioner that the running state data of the air conditioner is raw and obtains at the air conditioner Augmented reality iconic model；
The augmented reality iconic model of the air conditioner is sent to the user terminal (100) so that user terminal (100) is shown Show, the augmented reality iconic model of the air conditioner includes the operating status of the air conditioner.
8. a kind of air-conditioning auxiliary maintenance device, which is characterized in that the air-conditioning auxiliary maintenance device (210) is for executing such as right It is required that air-conditioning auxiliary maintaining method described in 1~7 any one, the air-conditioning auxiliary maintenance device (210) include:
Receiving unit (211), for receiving the conditioners running conditions data and type information of user terminal (100) transmission；
Processing unit (212), for according to conditioners running conditions data and type information by approximate failure cause and investigation side Case；
Transmission unit (213), for sending approximate failure cause and investigation scheme to the user terminal (100)；
The receiving unit (211) is also used to receive the investigation result that user is sent by the user terminal (100)；
The processing unit (212) is also used to confirm according to the investigation result failure cause and the maintenance side of the air conditioner Case；
The transmission unit (213) be also used to for the failure cause and maintenance program being sent to the user terminal (100) with Play out display.
9. a kind of air-conditioning auxiliary maintaining system, which is characterized in that the air-conditioning auxiliary maintaining system (10) includes user terminal (100) and server (200), the user terminal (100) and the server (200) communicate to connect,
The conditioners running conditions data and type information that the user terminal (100) is used to will acquire are sent to server (200)；
The server (200) is being stored in advance for the conditioners running conditions data and type information based on the received Fault model library in inquiry obtain approximate failure cause and investigation scheme, and by the approximate failure cause and investigation scheme hair It send to the user terminal (100)；
The user terminal (100) is used to respond the selection operation of user for one in the approximate failure cause and investigation scheme It is a to play out display；
The user terminal (100) is for obtaining investigation as a result, and the investigation result is sent to the server (200)；
The server (200) is used to confirm according to the investigation result failure cause and maintenance program of the air conditioner, and The failure cause and maintenance program are sent to the user terminal (100) to show.
10. air-conditioning auxiliary maintaining system according to claim 9, which is characterized in that when the investigation scheme includes to sky When device being adjusted to be disassembled,
The server (200), which is also used to disassemble scheme and is sent to the user terminal (100), to be shown, the dismantling side Case includes the augmented reality image animation disassembled to the components of the air conditioner, and the augmented reality image animation includes The step of multiple dismantling air conditioner components；
The user terminal (100) is used to obtain the dismantling of current procedures as a result, and sending out the dismantling result of the current procedures It send to the server (200) and is confirmed；
After dismantling result confirmation of the server (200) for current procedures is errorless, the user terminal is sent a command to (100) the dismantling augmented reality image animation of next step is played.
CN201811647876.XA 2018-12-29 2018-12-29 A kind of air-conditioning auxiliary maintaining method, apparatus and system Pending CN109697516A (en)

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CN113467742A (en) * 2021-07-28 2021-10-01 中国电信股份有限公司 Visual obstacle removing method and system
CN114445975A (en) * 2021-12-17 2022-05-06 湖南绿色再生资源有限公司 Teller machine disassembling system and method
CN114445975B (en) * 2021-12-17 2023-04-07 湖南绿色再生资源有限公司 Teller machine disassembling system and method
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