CN111723646A - Method and device for remotely assisting in maintaining equipment - Google Patents
Method and device for remotely assisting in maintaining equipment Download PDFInfo
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Abstract
The invention provides a method and a device for remotely assisting in maintaining equipment, which relate to the technical field of information processing and are used for acquiring first fault image information of first equipment; classifying the first fault image information to obtain first fault information and second fault information; determining a first alarm information distribution strategy according to the first type of fault information and the second type of fault information; sending the first alarm information to field maintenance personnel according to the first alarm information distribution strategy, and sending the second alarm information to the field maintenance personnel and remote instructors through the terminal; obtaining historical fault maintenance information of the first device; when the second warning information and the historical fault maintenance information are judged to have the first correlation factor, the second warning information is sent to field maintenance personnel, the high applicability is achieved, the method and the system can be suitable for equipment without a remote control interface, the intelligent degree is high, the fault distribution processing efficiency is improved, and the technical effect of normal production operation is guaranteed.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a method and an apparatus for remotely assisting in maintaining a device.
Background
The unattended automatic operation equipment needs to monitor the operation state of the equipment, and at present, most of the equipment with a remote control function is adopted, and the equipment needs to be provided with a remote control interface. The remote control software is generally divided into two parts: one part is a Client program, the other part is a Server program Server (or Systray), the Client program is required to be installed on a main control end computer before use, the Server program is installed on a controlled end computer, and the controlled end computer is connected with a remote control interface of the equipment to complete the monitoring of the automatic operation equipment.
However, the applicant of the present invention finds that the prior art has at least the following technical problems:
in the prior art, the equipment without a remote control interface cannot be monitored in real time, and when the field maintenance personnel cannot repair the equipment fault, the equipment manufacturer needs to maintain the equipment on the field, which wastes time and affects the normal operation of production.
Disclosure of Invention
The embodiment of the invention provides a method and a device for remotely assisting in maintaining equipment, which solve the technical problems that in the prior art, the running state of the equipment cannot be monitored in real time for equipment without a remote control interface, and the equipment needs to be maintained by an equipment manufacturer on site when a field maintainer cannot repair equipment faults, so that the time is consumed, and the normal operation of production is influenced.
In view of the above problems, the embodiments of the present application are proposed to provide a method and apparatus for remotely assisting maintenance equipment.
In a first aspect, the present invention provides a method for remotely assisting in maintaining equipment, the method comprising: acquiring first fault image information of first equipment; classifying the first fault image information to obtain first fault information and second fault information; determining a first alarm information distribution strategy according to the first type of fault information and the second type of fault information, wherein the first alarm information distribution strategy comprises first alarm information and second alarm information; sending the first alarm information to field maintenance personnel according to the first alarm information distribution strategy, and sending the second alarm information to the field maintenance personnel and remote instructors through a terminal; obtaining historical fault maintenance information of the first device; judging whether the second alarm information and the historical fault maintenance information have a first correlation factor; when the second warning information and the historical fault maintenance information have a first correlation factor, adjusting and determining the first warning information distribution strategy as a second warning information distribution strategy; and sending the second alarm information to field maintenance personnel according to the second alarm information distribution strategy.
Preferably, the obtaining the first failure image information of the first device includes:
acquiring a multi-dimensional fault phenomenon of the first equipment, wherein the multi-dimensional fault phenomenon comprises early warning lamp information, vibration amplitude information and prompt tone information of the first equipment; and determining a first fault type of the first equipment according to the multi-dimensional fault phenomenon, wherein the first fault information comprises the first fault type.
Preferably, the method further comprises:
setting a first preset threshold value of the vibration amplitude of the first equipment fault; judging whether the vibration amplitude information of the first equipment exceeds the first preset threshold value or not; determining a first fault level of the first device when the vibration amplitude information of the first device exceeds the first preset threshold.
Preferably, the method further comprises:
obtaining an operation guide template library; combining the operation guide template library with the second alarm information to obtain a first operation model; and determining first operation instruction information and a first AR operation image according to the first operation model and the second alarm information, and sending the first operation instruction information and the first AR operation image to the field maintenance personnel.
Preferably, the method further comprises:
obtaining first real-time image information of the first device, wherein the first real-time image information is image information of the first device before the first operation instruction information is executed; and checking the first operation instruction information according to the first real-time image information, and determining the first accuracy of the first operation instruction information.
Preferably, the method further comprises:
obtaining prompt instruction information of an operation process according to the first operation instruction information; and inputting the prompt instruction information of the operation process into the first AR operation image, and determining the second accuracy of the first AR operation image.
In a second aspect, the present invention provides an apparatus for remotely assisting maintenance equipment, the apparatus comprising:
an image recognition unit for obtaining first failure image information of a first device;
the data processing unit is used for classifying the first fault image information to obtain first-class fault information and second-class fault information;
the first alarm information distribution unit is used for determining a first alarm information distribution strategy according to the first type of fault information and the second type of fault information, wherein the first alarm information distribution strategy comprises first alarm information and second alarm information;
the first alarm information output unit is used for sending the first alarm information to field maintenance personnel according to the first alarm information distribution strategy and sending the second alarm information to the field maintenance personnel and remote instructors through a terminal;
the second alarm information distribution unit is used for acquiring historical fault maintenance information of the first equipment;
the first judging unit is used for judging whether the second warning information and the historical fault maintenance information have a first association factor;
the third alarm information distribution unit is used for adjusting and determining the first alarm information distribution strategy as a second alarm information distribution strategy when the second alarm information and the historical fault maintenance information have a first correlation factor;
and the second alarm information output unit sends the second alarm information to field maintenance personnel according to the second alarm information distribution strategy.
Preferably, the obtaining, in the image recognition unit, first failure image information of the first device includes:
the device comprises a configuration template unit, a first processing unit and a second processing unit, wherein the configuration template unit is used for obtaining a multi-dimensional fault phenomenon of the first equipment, and the multi-dimensional fault phenomenon comprises early warning lamp information, vibration amplitude information and prompt tone information of the first equipment;
the first determining unit is used for determining a first fault type of the first equipment according to the multi-dimensional fault phenomenon, and the first fault information comprises the first fault type.
Preferably, the apparatus further comprises:
the first setting unit is used for setting a first preset threshold value of the vibration amplitude of the first equipment fault;
a second determination unit configured to determine whether the vibration amplitude information of the first device exceeds the first preset threshold;
a second determining unit configured to determine a first failure level of the first device when the vibration amplitude information of the first device exceeds the first preset threshold.
Preferably, the apparatus further comprises:
an operation guide template unit for obtaining an operation guide template library;
the operation guiding unit is used for combining the operation guiding template library with the second alarm information to obtain a first operation model;
and the AR image synthesis unit is used for determining first operation instruction information and a first AR operation image according to the first operation model and the second alarm information and sending the first operation instruction information and the first AR operation image to the field maintenance personnel.
Preferably, the apparatus further comprises:
the first auxiliary guiding unit is used for obtaining first real-time image information of the first equipment, wherein the first real-time image information is image information of the first equipment before the first operation instruction information is executed;
the first checking unit is used for checking the first operation instruction information according to the first real-time image information and determining the first accuracy of the first operation instruction information.
Preferably, the apparatus further comprises:
the process prompting unit is used for obtaining operation process prompting instruction information according to the first operation instruction information;
and the second auxiliary guiding unit is used for inputting the prompt instruction information of the operation process into the first AR operation image and determining the second accuracy of the first AR operation image.
In a third aspect, the present invention provides an apparatus for remotely assisting maintenance equipment, comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the steps of any of the methods described above when executing the program.
In a fourth aspect, the invention provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of any of the methods described above.
One or more technical solutions in the embodiments of the present application have at least one or more of the following technical effects:
according to the method and the device for remotely assisting in maintaining the equipment, provided by the embodiment of the invention, the first fault image information of the first equipment is obtained; classifying the first fault image information to obtain first fault information and second fault information; determining a first alarm information distribution strategy according to the first type of fault information and the second type of fault information, wherein the first alarm information distribution strategy comprises first alarm information and second alarm information; sending the first alarm information to field maintenance personnel according to the first alarm information distribution strategy, and sending the second alarm information to the field maintenance personnel and remote instructors through a terminal; obtaining historical fault maintenance information of the first device; judging whether the second alarm information and the historical fault maintenance information have a first correlation factor; when the second warning information and the historical fault maintenance information have a first correlation factor, adjusting and determining the first warning information distribution strategy as a second warning information distribution strategy; according to the second alarm information distribution strategy, the second alarm information is sent to the field maintainer, so that the technical problems that in the prior art, the running state of equipment cannot be monitored in real time for the equipment without a remote control interface, time is consumed for maintaining the equipment on site by an equipment manufacturer when the field maintainer cannot repair the equipment fault, and the normal running of production is influenced are solved, the high applicability is achieved, the device can be suitable for the equipment without the remote control interface, the intelligent degree is high, the efficiency of fault distribution processing is improved, and the technical effect of normal running of production is ensured.
The foregoing description is only an overview of the technical solutions of the present invention, and the embodiments of the present invention are described below in order to make the technical means of the present invention more clearly understood and to make the above and other objects, features, and advantages of the present invention more clearly understandable.
Drawings
FIG. 1 is a schematic flow chart illustrating a method for remotely assisting in maintaining equipment according to an embodiment of the present invention;
FIG. 2 is a schematic structural diagram of an apparatus for remotely assisting maintenance equipment according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of another apparatus for remotely assisting maintenance equipment according to an embodiment of the present invention.
Description of reference numerals: the image recognition unit 11, the data processing unit 12, the first alarm information distribution unit 13, the first alarm information output unit 14, the second alarm information distribution unit 15, the first judgment unit 16, the third alarm information distribution unit 17, the second alarm information output unit 18, the bus 300, the receiver 301, the processor 302, the transmitter 303, the memory 304, and the bus interface 306.
Detailed Description
The embodiment of the invention provides a method and a device for remotely and auxiliarily maintaining equipment, which are used for solving the technical problems that equipment operation states cannot be monitored in real time for equipment without a remote control interface in the prior art, and when field maintenance personnel cannot repair equipment faults, equipment manufacturers need to repair the equipment on site, time is consumed, and normal operation of production is influenced.
The technical scheme provided by the invention has the following general idea: acquiring first fault image information of first equipment; classifying the first fault image information to obtain first fault information and second fault information; determining a first alarm information distribution strategy according to the first type of fault information and the second type of fault information, wherein the first alarm information distribution strategy comprises first alarm information and second alarm information; sending the first alarm information to field maintenance personnel according to the first alarm information distribution strategy, and sending the second alarm information to the field maintenance personnel and remote instructors through a terminal; obtaining historical fault maintenance information of the first device; judging whether the second alarm information and the historical fault maintenance information have a first correlation factor; when the second warning information and the historical fault maintenance information have a first correlation factor, adjusting and determining the first warning information distribution strategy as a second warning information distribution strategy; and sending the second alarm information to field maintenance personnel according to the second alarm information distribution strategy, thereby achieving the technical effects of strong applicability, being suitable for equipment without a remote control interface, high intelligent degree, improving the efficiency of fault distribution processing and ensuring the normal operation of production.
The technical solutions of the present invention are described in detail below with reference to the drawings and specific embodiments, and it should be understood that the specific features in the embodiments and examples of the present invention are described in detail in the technical solutions of the present application, and are not limited to the technical solutions of the present application, and the technical features in the embodiments and examples of the present application may be combined with each other without conflict.
The term "and/or" herein is merely an association describing an associated object, meaning that three relationships may exist, e.g., a and/or B, may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" herein generally indicates that the former and latter related objects are in an "or" relationship.
Example one
Fig. 1 is a flowchart illustrating a method for remotely assisting in maintaining equipment according to an embodiment of the present invention. As shown in fig. 1, an embodiment of the present invention provides a method for remotely assisting in maintaining equipment, where the method includes:
step 110: first failure image information of a first device is obtained.
Further, the obtaining the first failure image information of the first device includes: acquiring a multi-dimensional fault phenomenon of the first equipment, wherein the multi-dimensional fault phenomenon comprises early warning lamp information, vibration amplitude information and prompt tone information of the first equipment; and determining a first fault type of the first equipment according to the multi-dimensional fault phenomenon, wherein the first fault information comprises the first fault type. Further, the method further comprises: setting a first preset threshold value of the vibration amplitude of the first equipment fault; judging whether the vibration amplitude information of the first equipment exceeds the first preset threshold value or not; determining a first fault level of the first device when the vibration amplitude information of the first device exceeds the first preset threshold.
Specifically, the image input interface inputs the on-site image, which may be an on-site monitoring image or an on-site image captured by a device such as a mobile phone, and the image recognition unit recognizes a failure phenomenon in the on-site image after receiving the on-site image. Meanwhile, a multi-dimensional fault phenomenon occurring on the first equipment is obtained through a configuration interface connected with a configuration template library in the configuration template unit, wherein the multi-dimensional fault phenomenon comprises early warning lamp information, vibration amplitude information and prompt tone information of the first equipment. The configuration template library is used for configuring the multi-dimensional fault phenomenon of the equipment, fault information can be uniformly configured by equipment manufacturers to form the configuration template library, the use threshold of a user can be reduced, and the fault identification efficiency can be improved. A first fault type of the first device is determined based on a certain phenomenon or phenomena of the multi-dimensional fault phenomena, and the first fault information includes the determined first fault type. For example, a certain device operation panel lights up a red light, indicating a first fault type; a second fault type is indicated by the vibration amplitude of the equipment being greater than a threshold; the device emits some alert tone indicating the third type of failure, etc. And judging whether the vibration amplitude information of the first equipment input by the configuration interface exceeds a first preset threshold value or not by setting the first preset threshold value of the vibration amplitude when the first equipment fails. When the vibration amplitude information of the first device exceeds a first preset threshold value, a first fault level of the first device is determined. Meanwhile, a plurality of preset threshold values of the vibration amplitude when the first device fails can be set, so that different failure levels of the first device are determined, and corresponding processing is performed.
Step 120: and classifying the first fault image information to obtain first fault information and second fault information.
Step 130: and determining a first alarm information distribution strategy according to the first type of fault information and the second type of fault information, wherein the first alarm information distribution strategy comprises first alarm information and second alarm information.
Step 140: and sending the first alarm information to field maintenance personnel according to the first alarm information distribution strategy, and sending the second alarm information to the field maintenance personnel and remote instructors through a terminal.
Specifically, the data processing unit classifies the first fault image information to obtain different fault information, i.e., first-class fault information and second-class fault information. For example, the first type of failure information is some common failures for the first device, and the second type of failure information is more serious failures. According to the first type of fault information and the second type of fault information, the alarm information distribution unit determines a first alarm information distribution strategy, and the first alarm information distribution strategy comprises first alarm information and second alarm information. For the first alarm information of common faults is sent to a field maintainer, for the second alarm information of more serious faults, when the field maintainer cannot maintain, the field maintainer is connected with a communication interface through a terminal (a mobile phone or a special terminal), a remote instructor of an equipment manufacturer is connected with the communication interface and can receive the second alarm information, wherein the second alarm information comprises a field monitoring image, the image collected by the field maintainer through holding the terminal is used for fault diagnosis, and the remote instructor can perform remote instruction by combining the field monitoring image.
Step 150: and obtaining historical fault maintenance information of the first equipment.
Step 160: and judging whether the second alarm information and the historical fault maintenance information have a first correlation factor.
Step 170: and when the second warning information and the historical fault maintenance information have a first correlation factor, adjusting and determining the first warning information distribution strategy as a second warning information distribution strategy.
Step 180: and sending the second alarm information to field maintenance personnel according to the second alarm information distribution strategy.
Specifically, the alarm information distribution unit may further obtain historical fault maintenance information of the first device, and determine whether a first correlation factor exists between the historical fault maintenance information and the second alarm information, where the first correlation factor is whether a fault phenomenon occurring in the second alarm information exists or is similar to the historical fault maintenance information. And when the second alarm information and the historical fault maintenance information have a first correlation factor, adjusting and determining the first alarm information distribution strategy as the second alarm information distribution strategy, namely, if the field maintenance personnel can process the fault in the second alarm information through the historical fault maintenance information, adjusting the first alarm information distribution strategy and sending the second alarm information to the field maintenance personnel. That is, for a certain fault information according to the historical maintenance record, the field maintenance personnel can process the fault information, the same subsequent alarm information is only sent to the field maintenance personnel, and the workload of the remote instructor is reduced.
Further, the method further comprises: obtaining an operation guide template library; combining the operation guide template library with the second alarm information to obtain a first operation model; and determining first operation instruction information and a first AR operation image according to the first operation model and the second alarm information, and sending the first operation instruction information and the first AR operation image to the field maintenance personnel.
Specifically, the operation guide template library is obtained according to the equipment operation model library, the real-time image in the second alarm information is input into the operation guide template library, and the corresponding first operation model can be matched according to the second alarm information. According to the first operation model and the second alarm information, the remote instructor can perform fault diagnosis and operation processing on the first operation model, generate first operation instruction information and a first AR operation image, and send the first operation instruction information and the first AR operation image to the field maintainer. For example, according to the diagnosis of a remote instructor, the part A is required to be replaced when the fault is relieved, the part A is fixed by the part B and a fastener, the remote instructor can identify the part B and the fastener on the corresponding first operation model, configure operation guide records, disassemble the fastener, remove the part B and finally replace the part A; and combining with an AR image synthesis unit to synthesize the recorded model operation picture into a first AR operation image, and sending the first AR operation image to field maintenance personnel through a communication interface, so that the field maintenance personnel can intuitively understand the operation process more conveniently.
Further, the method further comprises: obtaining first real-time image information of the first device, wherein the first real-time image information is image information of the first device before the first operation instruction information is executed; and checking the first operation instruction information according to the first real-time image information, and determining the first accuracy of the first operation instruction information. Further, the method further comprises: obtaining prompt instruction information of an operation process according to the first operation instruction information; and inputting the prompt instruction information of the operation process into the first AR operation image, and determining the second accuracy of the first AR operation image.
Specifically, the auxiliary guiding unit can acquire a real-time image shot by a field maintainer terminal, and the operation guiding unit is combined to perform process prompting and operation verification. And obtaining first real-time image information of the first device, wherein the first real-time image information is image information of the first device before the first operation instruction information is executed. That is to say, after the first fault image information of the first device is processed, when the remote instructor has sent the first operation instruction information and the first AR operation image to the field maintainer, the first real-time image information of the first device is obtained at the same time, the first operation instruction information is verified according to the first real-time image information, and the first accuracy of the first operation instruction information is determined. For example, the first verification unit can verify the state of the switch (through a field monitoring image or a terminal image or the visual state of the device) before operation according to the need to adjust the switch to the off state in the first operation instruction information. And obtaining operation process prompt instruction information according to the first operation instruction information, inputting the operation process prompt instruction information into the first AR operation image, determining whether the operation process prompt instruction information is consistent with the operation of the remote guidance personnel in the first AR operation image, and further determining the second accuracy of the first AR operation image, so that the safety performance is further improved, and potential safety hazards caused by misoperation in the remote guidance operation are prevented. For example, when the left operation switch is prompted in the operation process prompting instruction information, a left mark is generated on the first AR operation image.
Example two
Based on the same inventive concept as the method for remotely assisting the maintenance of the equipment in the previous embodiment, the invention also provides a method and a device for remotely assisting the maintenance of the equipment, wherein the device comprises:
an image recognition unit 11, the image recognition unit 11 being configured to obtain first failure image information of a first device;
the data processing unit 12, the data processing unit 12 is configured to classify the first fault image information to obtain first type fault information and second type fault information;
a first alarm information distribution unit 13, where the first alarm information distribution unit 13 is configured to determine a first alarm information distribution policy according to the first type of fault information and the second type of fault information, where the first alarm information distribution policy includes first alarm information and second alarm information;
the first alarm information output unit 14 is configured to send the first alarm information to a field maintainer according to the first alarm information distribution policy, and send the second alarm information to the field maintainer and a remote instructor through a terminal;
a second alarm information distribution unit 15, where the second alarm information distribution unit 15 is configured to obtain historical fault maintenance information of the first device;
a first judging unit 16, where the first judging unit 16 is configured to judge whether the second warning information and the historical fault maintenance information have a first association factor;
a third alarm information distribution unit 17, where the third alarm information distribution unit 17 is configured to adjust and determine the first alarm information distribution policy to be a second alarm information distribution policy when the second alarm information has a first correlation factor with the historical fault maintenance information;
and the second alarm information output unit 18, where the second alarm information output unit 18 sends the second alarm information to a field maintenance worker according to the second alarm information distribution policy.
Further, the obtaining, in the image recognition unit, first failure image information of the first device includes:
the device comprises a configuration template unit, a first processing unit and a second processing unit, wherein the configuration template unit is used for obtaining a multi-dimensional fault phenomenon of the first equipment, and the multi-dimensional fault phenomenon comprises early warning lamp information, vibration amplitude information and prompt tone information of the first equipment;
the first determining unit is used for determining a first fault type of the first equipment according to the multi-dimensional fault phenomenon, and the first fault information comprises the first fault type.
Further, the apparatus further comprises:
the first setting unit is used for setting a first preset threshold value of the vibration amplitude of the first equipment fault;
a second determination unit configured to determine whether the vibration amplitude information of the first device exceeds the first preset threshold;
a second determining unit configured to determine a first failure level of the first device when the vibration amplitude information of the first device exceeds the first preset threshold.
Further, the apparatus further comprises:
an operation guide template unit for obtaining an operation guide template library;
the operation guiding unit is used for combining the operation guiding template library with the second alarm information to obtain a first operation model;
and the AR image synthesis unit is used for determining first operation instruction information and a first AR operation image according to the first operation model and the second alarm information and sending the first operation instruction information and the first AR operation image to the field maintenance personnel.
Further, the apparatus further comprises:
the first auxiliary guiding unit is used for obtaining first real-time image information of the first equipment, wherein the first real-time image information is image information of the first equipment before the first operation instruction information is executed;
the first checking unit is used for checking the first operation instruction information according to the first real-time image information and determining the first accuracy of the first operation instruction information.
Further, the apparatus further comprises:
the process prompting unit is used for obtaining operation process prompting instruction information according to the first operation instruction information;
and the second auxiliary guiding unit is used for inputting the prompt instruction information of the operation process into the first AR operation image and determining the second accuracy of the first AR operation image.
Various modifications and specific examples of the method for remotely assisting maintenance equipment in the first embodiment of fig. 1 are also applicable to the apparatus for remotely assisting maintenance equipment in the present embodiment, and a method for implementing the apparatus for remotely assisting maintenance equipment in the present embodiment is clear to those skilled in the art from the foregoing detailed description of the method for remotely assisting maintenance equipment, so for the sake of brevity of the description, detailed description is not provided herein.
EXAMPLE III
Based on the same inventive concept as the method of the remote auxiliary maintenance device in the foregoing embodiment, the present invention further provides an apparatus of the remote auxiliary maintenance device, which includes a memory 304, a processor 302, and a computer program stored on the memory 304 and executable on the processor 302, wherein the processor 302 implements the steps of any one of the methods of the shopping social method described above when executing the program.
Where in fig. 3 a bus architecture (represented by bus 300), bus 300 may include any number of interconnected buses and bridges, bus 300 linking together various circuits including one or more processors, represented by processor 302, and memory, represented by memory 304. The bus 300 may also link together various other circuits such as peripherals, voltage regulators, power management circuits, and the like, which are well known in the art, and therefore, will not be described any further herein. A bus interface 306 provides an interface between the bus 300 and the receiver 301 and transmitter 303. The receiver 301 and the transmitter 303 may be the same element, i.e., a transceiver, providing a means for communicating with various other apparatus over a transmission medium. The processor 302 is responsible for managing the bus 300 and general processing, and the memory 304 may be used for storing data used by the processor 302 in performing operations.
Example four
Based on the same inventive concept as the method of remotely assisting in maintaining the equipment in the foregoing embodiments, the present invention also provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the steps of: acquiring first fault image information of first equipment; classifying the first fault image information to obtain first fault information and second fault information; determining a first alarm information distribution strategy according to the first type of fault information and the second type of fault information, wherein the first alarm information distribution strategy comprises first alarm information and second alarm information; sending the first alarm information to field maintenance personnel according to the first alarm information distribution strategy, and sending the second alarm information to the field maintenance personnel and remote instructors through a terminal; obtaining historical fault maintenance information of the first device; judging whether the second alarm information and the historical fault maintenance information have a first correlation factor; when the second warning information and the historical fault maintenance information have a first correlation factor, adjusting and determining the first warning information distribution strategy as a second warning information distribution strategy; and sending the second alarm information to field maintenance personnel according to the second alarm information distribution strategy.
In a specific implementation, when the program is executed by a processor, any method step in the first embodiment may be further implemented.
One or more technical solutions in the embodiments of the present application have at least one or more of the following technical effects:
according to the method and the device for remotely assisting in maintaining the equipment, provided by the embodiment of the invention, the first fault image information of the first equipment is obtained; classifying the first fault image information to obtain first fault information and second fault information; determining a first alarm information distribution strategy according to the first type of fault information and the second type of fault information, wherein the first alarm information distribution strategy comprises first alarm information and second alarm information; sending the first alarm information to field maintenance personnel according to the first alarm information distribution strategy, and sending the second alarm information to the field maintenance personnel and remote instructors through a terminal; obtaining historical fault maintenance information of the first device; judging whether the second alarm information and the historical fault maintenance information have a first correlation factor; when the second warning information and the historical fault maintenance information have a first correlation factor, adjusting and determining the first warning information distribution strategy as a second warning information distribution strategy; according to the second alarm information distribution strategy, the second alarm information is sent to the field maintainer, so that the technical problems that in the prior art, the running state of equipment cannot be monitored in real time for the equipment without a remote control interface, time is consumed for maintaining the equipment on site by an equipment manufacturer when the field maintainer cannot repair the equipment fault, and the normal running of production is influenced are solved, the high applicability is achieved, the device can be suitable for the equipment without the remote control interface, the intelligent degree is high, the efficiency of fault distribution processing is improved, and the technical effect of normal running of production is ensured.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (9)
1. A method of remotely assisting in maintaining equipment, the method comprising:
acquiring first fault image information of first equipment;
classifying the first fault image information to obtain first fault information and second fault information;
determining a first alarm information distribution strategy according to the first type of fault information and the second type of fault information, wherein the first alarm information distribution strategy comprises first alarm information and second alarm information;
sending the first alarm information to field maintenance personnel according to the first alarm information distribution strategy, and sending the second alarm information to the field maintenance personnel and remote instructors through a terminal;
obtaining historical fault maintenance information of the first device;
judging whether the second alarm information and the historical fault maintenance information have a first correlation factor;
when the second warning information and the historical fault maintenance information have a first correlation factor, adjusting and determining the first warning information distribution strategy as a second warning information distribution strategy;
and sending the second alarm information to field maintenance personnel according to the second alarm information distribution strategy.
2. The method of claim 1, wherein the obtaining first failure image information for the first device comprises:
acquiring a multi-dimensional fault phenomenon of the first equipment, wherein the multi-dimensional fault phenomenon comprises early warning lamp information, vibration amplitude information and prompt tone information of the first equipment;
and determining a first fault type of the first equipment according to the multi-dimensional fault phenomenon, wherein the first fault information comprises the first fault type.
3. The method of claim 2, wherein the method further comprises:
setting a first preset threshold value of the vibration amplitude of the first equipment fault;
judging whether the vibration amplitude information of the first equipment exceeds the first preset threshold value or not;
determining a first fault level of the first device when the vibration amplitude information of the first device exceeds the first preset threshold.
4. The method of claim 1, wherein the method further comprises:
obtaining an operation guide template library;
combining the operation guide template library with the second alarm information to obtain a first operation model;
and determining first operation instruction information and a first AR operation image according to the first operation model and the second alarm information, and sending the first operation instruction information and the first AR operation image to the field maintenance personnel.
5. The method of claim 4, wherein the method further comprises:
obtaining first real-time image information of the first device, wherein the first real-time image information is image information of the first device before the first operation instruction information is executed;
and checking the first operation instruction information according to the first real-time image information, and determining the first accuracy of the first operation instruction information.
6. The method of claim 4, wherein the method further comprises:
obtaining prompt instruction information of an operation process according to the first operation instruction information;
and inputting the prompt instruction information of the operation process into the first AR operation image, and determining the second accuracy of the first AR operation image.
7. An apparatus for remotely assisting maintenance equipment, the apparatus comprising:
an image recognition unit for obtaining first failure image information of a first device;
the data processing unit is used for classifying the first fault image information to obtain first-class fault information and second-class fault information;
the first alarm information distribution unit is used for determining a first alarm information distribution strategy according to the first type of fault information and the second type of fault information, wherein the first alarm information distribution strategy comprises first alarm information and second alarm information;
the first alarm information output unit is used for sending the first alarm information to field maintenance personnel according to the first alarm information distribution strategy and sending the second alarm information to the field maintenance personnel and remote instructors through a terminal;
the second alarm information distribution unit is used for acquiring historical fault maintenance information of the first equipment;
the first judging unit is used for judging whether the second warning information and the historical fault maintenance information have a first association factor;
the third alarm information distribution unit is used for adjusting and determining the first alarm information distribution strategy as a second alarm information distribution strategy when the second alarm information and the historical fault maintenance information have a first correlation factor;
and the second alarm information output unit sends the second alarm information to field maintenance personnel according to the second alarm information distribution strategy.
8. An apparatus for remotely assisting maintenance equipment, comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the steps of the method according to any one of claims 1-6 when executing the program.
9. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 6.
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