CN109597398A - Failure automatic processing method, device, equipment and the storage medium of household electrical appliance - Google Patents
Failure automatic processing method, device, equipment and the storage medium of household electrical appliance Download PDFInfo
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- CN109597398A CN109597398A CN201811435448.0A CN201811435448A CN109597398A CN 109597398 A CN109597398 A CN 109597398A CN 201811435448 A CN201811435448 A CN 201811435448A CN 109597398 A CN109597398 A CN 109597398A
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B23/00—Testing or monitoring of control systems or parts thereof
- G05B23/02—Electric testing or monitoring
- G05B23/0205—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults
- G05B23/0259—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults characterized by the response to fault detection
- G05B23/0262—Confirmation of fault detection, e.g. extra checks to confirm that a failure has indeed occurred
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B2219/00—Program-control systems
- G05B2219/20—Pc systems
- G05B2219/24—Pc safety
- G05B2219/24065—Real time diagnostics
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- Automation & Control Theory (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses failure automatic processing method, device, equipment and the storage medium of a kind of household electrical appliance, the methods, comprising: receives the operation data that household electrical appliance report, and carries out accident analysis to the household electrical appliance according to the operation data；When analyzing the household electrical appliance there are when failure, generating long-range detection instruction and returning to the household electrical appliance, so that the household electrical appliance are remotely detected according to the long-range detection instruction；Receive the long-range testing result that the household electrical appliance return；According to the long-range testing result, judge the household electrical appliance with the presence or absence of failure；When judging the household electrical appliance there are when failure, work order is repaired in creation.The automatic repair-reporting of household electrical appliance is realized by the above method, reduces the complexity for reporting process and operation for repairment, the experience for improving troublshooting.
Description
Technical field
The present invention relates to controlling intelligent household appliances technical fields, and in particular to a kind of failure side of automatically processing of household electrical appliance
Method, device, equipment and storage medium.
Background technique
With the development of science and technology, the intelligence degree of household electrical appliance is higher and higher, function is more and more abundant, and with economy
Development rapidly enter huge numbers of families.But intelligence degree is originally higher and function is more and more abundant while also bringing household
The system structure of electric appliance becomes increasingly complex, and the reliability of system, which gradually decreases, to be worked as.If the failure of household electrical appliance cannot be timely
Even if household electrical appliance producer on the other hand will be given it was found that will incur loss with processing, the vital interests of one side consumer
Public praise cause pole bad influence.
Currently, household electrical appliances, after breaking down, common troubleshooting mode is client oneself phone contact after service department
The maintenance of failure is carried out, is guaranteed to keep in good repair, for intelligent appliance, this mode of operation is excessively cumbersome, and needs manual confirmation
It fault type and reports for repairment, troublshooting experience is poor.
Summary of the invention
Technical problem solved by the invention is to provide for a kind of failure automatic processing method of household electrical appliance, device, sets
Standby and storage medium can effectively realize the automatic repair-reporting of household electrical appliance, reduce and report the complexity of process and operation for repairment, improve
The experience of troublshooting.
Above-mentioned technical problem is solved by the following technical programs:
A kind of failure automatic processing method of household electrical appliance, comprising:
The operation data that household electrical appliance report is received, and failure point is carried out to the household electrical appliance according to the operation data
Analysis；
When analyzing the household electrical appliance there are when failure, generating long-range detection instruction and return to the household electrical appliance,
So that the household electrical appliance are remotely detected according to the long-range detection instruction；
Receive the long-range testing result that the household electrical appliance return；
According to the long-range testing result, judge the household electrical appliance with the presence or absence of failure；
When judging the household electrical appliance there are when failure, work order is repaired in creation.
The failure automatic processing method of household electrical appliance of the present invention, it is generated beneficial to effect compared with the background art
Fruit:
Failure automatic processing device carries out accident analysis to the household electrical appliance according to the operation data that household electrical appliance report,
Failure can be timely found when household electrical appliance are abnormal, and do not need maintenance personal and visit confirmation.In discovery household
Long-range detection instruction is sent to household electrical appliance, household electrical appliance are carried out according to the long-range detection instruction there are when failure by electric appliance
Obtained long-range testing result after the completion of long-range detection, is returned to failure automatic processing device by long-range detection；Failure automatically processes
Device judges the household electrical appliance again, and whether there are still failures after long-range detection；If so, creation maintenance work order；If it is not,
Then pushed information informs that user malfunction has been eliminated to failure automatic processing device；Household can be accurately grasped by long-range testing result
The current operating condition of electric appliance, accuracy, the instantaneity of fault detection are higher；And failure is still had after the completion of long-range detection
When automatically create maintenance work order, do not need manual operation yet, avoid user from providing information when reporting for repairment imperfect, and then judge to lose
Accidentally, it realizes the automatic repair-reporting of household electrical appliance, reduces the complexity for reporting process and operation for repairment, the experience for improving troublshooting.
It is described that accident analysis, tool are carried out to the household electrical appliance according to the operation data in a kind of wherein embodiment
Body includes:
The operation data is inquired with the presence or absence of fault code；
When there are when fault code, determine that there are failures for the household electrical appliance for the operation data；
When fault code is not present in the operation data, determine that the household electrical appliance operate normally.
In a kind of wherein embodiment, the long-range testing result includes household electrical appliance type parameter and fault code；
It is described according to the long-range testing result, judge that the household electrical appliance with the presence or absence of failure, specifically include:
According to the fault code in the long-range testing result, determine the household electrical appliance with the presence or absence of failure；
When the household electrical appliance are there are when failure, according to preset creation service trigger condition and the long-range detection knot
Household electrical appliance type parameter and fault code in fruit, determine the fault level of the household electrical appliance；
When judging the household electrical appliance there are when failure, creation maintenance work order is specifically included:
When judging the household electrical appliance there are failure and when fault level is Fisrt fault grade, by the long-range detection
As a result and its corresponding repair message pushes to user terminal；
When judge the household electrical appliance there are failure and when fault level is the second fault level, creation maintenance work order,
And the long-range testing result and the maintenance work order are pushed into user terminal.
User terminal is equipped with the monitoring APP of household electrical appliance, and binds failure automatic processing device by monitoring APP and be somebody's turn to do
Household electrical appliance.User terminal after binding can directly receive the long-range testing result of failure automatic processing device push, maintenance
The information such as information, maintenance work order.Further, user terminal can also obtain the household electric of failure automatic processing device storage
The maintenance record of device is recorded in maintenance record query history.
The failure automatic processing method of household electrical appliance of the present invention, it is generated beneficial to effect compared with the background art
Fruit:
Failure automatic processing device first according to long-range testing result judge household electrical appliance long-range detection after the completion whether
There are still failures, if so, further according in preset creation service trigger condition and the long-range testing result
Household electrical appliance type parameter and fault code determine the fault level of the household electrical appliance, when in Fisrt fault grade (failure
Grade is lower) when, it only need to push the long-range testing result and its corresponding repair message pushes to user terminal, make user's root
Simplified overhauling is carried out to household electrical appliance according to repair message；When being in the second fault level (fault level is higher), automatically create
Work order is repaired, user only needs to wait for customer service association process, reports for repairment and do not need manual operation, and user is avoided to provide information when reporting for repairment
It is imperfect, and then error in judgement, it realizes the automatic repair-reporting of household electrical appliance, reduces and report the complexity of process and operation for repairment, improve event
Hinder the experience reported for repairment.
In a kind of wherein embodiment, the creation service trigger condition includes the corresponding family of preset Fisrt fault grade
Electrical appliance type parameter and fault code, the corresponding household electrical appliance type parameter of preset second fault level and fault code.
In a kind of wherein embodiment, the long-range detection instruction includes preset self-test script and selfreparing foot
This, so that the household electrical appliance are remotely detected by running the self-test script, by running the selfreparing foot
This is automatically repaired.
Above-mentioned technical problem is solved by the following technical programs:
A kind of failure automatic processing device of household electrical appliance, comprising:
Failure analysis module, the operation data reported for receiving household electrical appliance, and according to the operation data to described
Household electrical appliance carry out accident analysis；
Long-range detection module, for there are when failure, generate long-range detection instruction and return when analyzing the household electrical appliance
Back to the household electrical appliance, so that the household electrical appliance are remotely detected according to the long-range detection instruction；
Testing result receiving module, the long-range testing result returned for receiving the household electrical appliance；
Breakdown judge module, for judging the household electrical appliance with the presence or absence of failure according to the long-range testing result；
Work order creation module, for when judging the household electrical appliance there are when failure, work order to be repaired in creation.
In a kind of wherein embodiment, the failure analysis module includes:
Fault code query unit, for inquiring the operation data with the presence or absence of fault code；
Fisrt fault determination unit, for when there are when fault code, determine that the household electrical appliance are deposited for the operation data
In failure；
Second failure determination unit, for determining the household electrical appliance when fault code is not present in the operation data
It operates normally.
In a kind of wherein embodiment, the long-range testing result includes household electrical appliance type parameter and fault code；
The breakdown judge module includes:
Third failure determination unit, for determining the household electric according to the fault code in the long-range testing result
Device whether there is failure；
Fault level determination unit, for when the household electrical appliance are there are when failure, according to preset creation service trigger
Condition and household electrical appliance type parameter and fault code in the long-range testing result, determine the failure of the household electrical appliance
Grade；
The work order creation module includes:
Information push unit, for when judging the household electrical appliance there are failure and fault level is Fisrt fault grade
When, the long-range testing result and its corresponding repair message are pushed into user terminal；
Work order creating unit is repaired, for when judging the household electrical appliance there are failure and fault level is the second failure
When grade, creation maintenance work order, and the long-range testing result and the maintenance work order are pushed into user terminal.
Above-mentioned technical problem is solved by the following technical programs:
A kind of failure automatic processing equipment of household electrical appliance, including processor, memory and it is stored in the memory
In and be configured as the computer program executed by the processor, the processor is realized such as when executing the computer program
The failure automatic processing method of above-mentioned household electrical appliance.
Above-mentioned technical problem is solved by the following technical programs:
A kind of computer readable storage medium, the computer readable storage medium include the computer program of storage,
In, equipment where controlling the computer readable storage medium in computer program operation executes such as above-mentioned household electric
The failure automatic processing method of device.
Detailed description of the invention
Fig. 1 is the flow chart of the failure automatic processing method of household electrical appliance provided in an embodiment of the present invention；
Fig. 2 is the overall flow figure of the failure automatic processing method of household electrical appliance provided in an embodiment of the present invention；
Fig. 3 is the schematic block diagram of the failure automatic processing device of household electrical appliance provided in an embodiment of the present invention；
Fig. 4 is the schematic block diagram of the failure automatic processing equipment of household electrical appliance provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Referring to Fig. 1, first embodiment of the invention provides a kind of failure automatic processing method of household electrical appliance, this method
It is executed by cloud server, specifically includes the following steps:
S11: the operation data that household electrical appliance report is received, and event is carried out to the household electrical appliance according to the operation data
Barrier analysis；
The household electrical appliance are equipped with wireless communication module, and before carrying out failure and automatically processing, the household electrical appliance pass through
The wireless communication module and cloud server establish wireless communication connection, and by the wireless communication module to cloud service
Device reports operation data.Preferably, the wireless communication module includes wifi module, 2G/3G/4G communication module.The household
The gas heater that electric appliance includes but is not limited to, refrigerator, the various household electrical appliance such as air-conditioning.
The operation data includes household electrical appliance type parameter, and mac address parameter, state parameter is (with specific reference to household electrical appliances
Type determines), fault code.Herein it should be noted that fault code is included in the embedded program of household electrical appliance.With
The general electrical equipment with control element is similar, can be according to the failure classes of household electrical appliance in household electrical appliance operation troubles
Type provides a fault code.Fault type range corresponding to fault code is larger, thereby increases and it is possible to cause certain fault type
Also there are many may for component.But fault code still determines an important reference indicator of the specific failure of household electrical appliance.Work as
When household electrical appliance break down, the operation data includes household electrical appliance type parameter, and mac address parameter, state parameter is (specifically
Determined according to the type of household electrical appliances), fault code；When household electrical appliance do not break down, the operation data includes household electrical appliance
Type parameter, mac address parameter, state parameter (determine) with specific reference to the type of household electrical appliances.It may further be run by inquiry
Data determine whether household electrical appliance break down with the presence or absence of fault code.
S12: when analyzing the household electrical appliance, there are when failure, generate long-range detection instruction and return to the household electric
Device, so that the household electrical appliance are remotely detected according to the long-range detection instruction；
S13: the long-range testing result that the household electrical appliance return is received；
S14: according to the long-range testing result, judge the household electrical appliance with the presence or absence of failure；
S15: when judging the household electrical appliance there are when failure, work order is repaired in creation.
The failure automatic processing method of household electrical appliance of the present invention, it is generated beneficial to effect compared with the background art
Fruit:
Cloud server carries out accident analysis, Neng Gou to the household electrical appliance according to the operation data that household electrical appliance report
When household electrical appliance are abnormal, failure is timely found, and do not need maintenance personal and visit confirmation.It is deposited in discovery household electrical appliance
In failure, long-range detection instruction is sent to household electrical appliance, household electrical appliance are remotely examined according to the long-range detection instruction
It surveys, after the completion of long-range detection, obtained long-range testing result is returned into cloud server；Cloud server judges the household again
Whether electric appliance still has failure after long-range detection；If so, creation maintenance work order；If it is not, cloud server then pushes letter
Breath informs that user malfunction has been eliminated；The current operating condition of household electrical appliance, failure can be accurately grasped by long-range testing result
Accuracy, the instantaneity of detection are higher；And maintenance work order is automatically created when still having failure after the completion of long-range detection, also not
Manual operation is needed, avoids user from providing information when reporting for repairment imperfect, and then error in judgement, realizes the automatic report of household electrical appliance
It repairs, reduces the complexity for reporting process and operation for repairment, the experience for improving troublshooting.
Further, during entire failure automatically processes, since malfunction analysis procedure and maintenance work order are created journey
Sequence is to deposit in cloud server execution, and household electrical appliance only need reporting fault information and execute long-range detection, it is possible to reduce family
The load of electrical appliance itself master chip, improves the efficiency of troubleshooting.
It is in an alternative embodiment, described that accident analysis is carried out to the household electrical appliance according to the operation data,
It specifically includes:
The operation data is inquired with the presence or absence of fault code；
When there are when fault code, determine that there are failures for the household electrical appliance for the operation data；
When fault code is not present in the operation data, determine that the household electrical appliance operate normally.
In an alternative embodiment, the long-range detection instruction includes preset self-test script and self- recoverage foot
This, so that the household electrical appliance are remotely detected by running the self-test script, by running the selfreparing foot
This is automatically repaired.
The default self-test script and selfreparing foot for being provided with corresponding different household electrical appliance type parameters of cloud server
This；The household electrical appliance can remotely be detected by running the self-test script, and by running the selfreparing foot
This is automatically repaired.
Household electrical appliance confirm the authenticity of failure by self-test script after breaking down, and obtain the more of failure
Information, then repaired by selfreparing script, the self-test of household electrical appliance and selfreparing are not required to manually participate in, and event can be improved
Hinder treatment effeciency, also provides more accurately fault message for the creation of subsequent maintenance work order.
In an alternative embodiment, the long-range testing result includes household electrical appliance type parameter and failure generation
Code；
It is described according to the long-range testing result, judge that the household electrical appliance with the presence or absence of failure, specifically include:
According to the fault code in the long-range testing result, determine the household electrical appliance with the presence or absence of failure；
Such as it whether there is fault code in the long-range testing result by inquiring；When the long-range testing result exists
When fault code, determine that there are failures for the household electrical appliance；When fault code is not present in the long-range testing result, determine
Failure is not present in the household electrical appliance.
When the household electrical appliance are there are when failure, according to preset creation service trigger condition and the long-range detection knot
Household electrical appliance type parameter and fault code in fruit, determine the fault level of the household electrical appliance；
When judging the household electrical appliance there are when failure, creation maintenance work order is specifically included:
When judging the household electrical appliance there are failure and when fault level is Fisrt fault grade, by the long-range detection
As a result and its corresponding repair message pushes to user terminal；
When judge the household electrical appliance there are failure and when fault level is the second fault level, creation maintenance work order,
And the long-range testing result and the maintenance work order are pushed into user terminal.
In an alternative embodiment, the creation service trigger condition includes that preset Fisrt fault grade is corresponding
Household electrical appliance type parameter and fault code, the corresponding household electrical appliance type parameter of preset second fault level and failure generation
Code.
Cloud server pre-sets different fault levels, corresponding household electric when for instance in Fisrt fault grade
Device type parameter and fault code；Corresponding household electrical appliance type parameter and fault code when in the second fault level.Cloud
Server judges household electrical appliance according to long-range testing result first, and in long-range detection, whether there are still failures after the completion；If it is not,
Then whether interpretation failure has been eliminated, without any processing；If so, by the household electric in the long-range testing result received
Device type parameter is compared with fault code and the appliance type parameter in creation service trigger condition with fault code, is found out
Fault level where the long-range testing result.When being in Fisrt fault grade (fault level is lower), institute need to be only pushed
State long-range testing result and its corresponding repair message push to user terminal, make user according to repair message to household electrical appliance into
Row simplified overhauling；When being in the second fault level (fault level is higher), maintenance work order is automatically created, user only needs to wait for visitor
Association process is taken, reports for repairment and does not need manual operation, avoids user from providing information when reporting for repairment imperfect, and then error in judgement, it is real
The automatic repair-reporting of existing household electrical appliance reduces the complexity for reporting process and operation for repairment, the experience for improving troublshooting.
Fig. 2 is referred to, is understood for convenience, the overall flow that the failure of household electrical appliance automatically processes is carried out below simple
Explanation:
1, household electrical appliance and cloud server carry out wireless communication, and cloud server acquires household electrical appliance operation in real time
Data；
2, cloud server acquires operation data according to the fault code and running state parameter judgement of storage household electrical appliance
It whether is fault message；
3, when step 2 is determined as fault message, starting cloud server storage selfreparing script, self-test script simultaneously
Send household electrical appliance to；
4, long-range testing result is returned to after the completion of household electrical appliance reparation carry out determination step 2 again to cloud server；
5, when step 2 determines that long-range testing result is not fault message, then return step 1；
6, when the long-range testing result return cloud server that step 4 returns, judge whether failure is eliminated；
7, when judging that failure do not eliminate in step 6, cloud server compares household electrical appliance type parameter, and fault code is commented
Determine fault level, judges whether to need to create maintenance work order；
8, when judging fault level high (the second fault level) in step 7, long-range detection is pushed by cloud server
As a result customer service association process is waited to user with maintenance work order；
9, when judging fault level low (Fisrt fault grade) in step 7, long-range detection is pushed by cloud server
As a result with repair message to user, so that user settles a dispute by the parties concerned themselves；
10, when step 6 failure has been eliminated, inform that user malfunction has been eliminated by cloud server pushed information.
Referring to Fig. 3, second embodiment of the invention provides a kind of failure automatic processing device of household electrical appliance, comprising:
Failure analysis module 1, the operation data reported for receiving household electrical appliance, and according to the operation data to described
Household electrical appliance carry out accident analysis；
Long-range detection module 2, for there are when failure, generate long-range detection instruction and return when analyzing the household electrical appliance
Back to the household electrical appliance, so that the household electrical appliance are remotely detected according to the long-range detection instruction；
Testing result receiving module 3, the long-range testing result returned for receiving the household electrical appliance；
Breakdown judge module 4, for judging the household electrical appliance with the presence or absence of failure according to the long-range testing result；
Work order creation module 5, for when judging the household electrical appliance there are when failure, work order to be repaired in creation.
In an alternative embodiment, the failure analysis module includes:
Fault code query unit, for inquiring the operation data with the presence or absence of fault code；
Fisrt fault determination unit, for when there are when fault code, determine that the household electrical appliance are deposited for the operation data
In failure；
Second failure determination unit, for determining the household electrical appliance when fault code is not present in the operation data
It operates normally.
In an alternative embodiment, the long-range testing result includes household electrical appliance type parameter and failure generation
Code；
The breakdown judge module includes:
Third failure determination unit, for determining the household electric according to the fault code in the long-range testing result
Device whether there is failure；
Fault level determination unit, for when the household electrical appliance are there are when failure, according to preset creation service trigger
Condition and household electrical appliance type parameter and fault code in the long-range testing result, determine the failure of the household electrical appliance
Grade；
The work order creation module includes:
Information push unit, for when judging the household electrical appliance there are failure and fault level is Fisrt fault grade
When, the long-range testing result and its corresponding repair message are pushed into user terminal；
Work order creating unit is repaired, for when judging the household electrical appliance there are failure and fault level is the second failure
When grade, creation maintenance work order, and the long-range testing result and the maintenance work order are pushed into user terminal.
In an alternative embodiment, the creation service trigger condition includes that preset Fisrt fault grade is corresponding
Household electrical appliance type parameter and fault code, the corresponding household electrical appliance type parameter of preset second fault level and failure generation
Code.
In an alternative embodiment, the long-range detection instruction includes preset self-test script and selfreparing foot
This, so that the household electrical appliance are remotely detected by running the self-test script, by running the selfreparing foot
This is automatically repaired.
Referring to fig. 4, third embodiment of the invention provides a kind of failure automatic processing equipment of household electrical appliance；The household electric
The failure automatic processing equipment of device includes: at least one processor 11, such as CPU, at least one network interface 14 or other
User interface 13, memory 15, at least one communication bus 12, communication bus 12 are logical for realizing the connection between these components
Letter.Wherein, user interface 13 optionally may include USB interface and other standards interface, wireline interface.Network interface 14 can
Choosing may include Wi-Fi interface and other wireless interfaces.Memory 15 may include high speed RAM memory, it is also possible to also
Including non-labile memory (non-volatilememory), for example, at least a magnetic disk storage.Memory 15 is optional
May include at least one storage device for being located remotely from aforementioned processor 11.
In some embodiments, memory 15 stores following element, executable modules or data structures, or
Their subset or their superset:
Operating system 151 includes various system programs, for realizing various basic businesses and hardware based of processing
Business；
Program 152.
Specifically, processor 11 executes family described in above-described embodiment for calling the program 152 stored in memory 15
The failure automatic processing method of electrical appliance, such as step S11 shown in FIG. 1.Alternatively, the processor executes the computer journey
The function of each module/unit in above-mentioned each Installation practice, such as failure analysis module are realized when sequence.
Illustratively, the computer program can be divided into one or more module/units, one or more
A module/unit is stored in the memory, and is executed by the processor, to complete the present invention.It is one or more
A module/unit can be the series of computation machine program instruction section that can complete specific function, and the instruction segment is for describing institute
State implementation procedure of the computer program in the failure automatic processing equipment of the household electrical appliance.
The failure automatic processing equipment of the household electrical appliance can be desktop PC, notebook, palm PC or cloud
Server etc. is held to calculate equipment.The failure automatic processing equipment of the household electrical appliance may include, but be not limited only to, and processor is deposited
Reservoir.It will be understood by those skilled in the art that the schematic diagram is only the example of the failure automatic processing equipment of household electrical appliance,
The restriction to the failure automatic processing equipment of household electrical appliance is not constituted, may include components more more or fewer than diagram, or
Person combines certain components or different components.
Alleged processor 11 can be central processing unit (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor is also possible to any conventional processor
Deng the processor 11 is the control centre of the failure automatic processing equipment of the household electrical appliance, utilizes various interfaces and route
Connect the various pieces of the failure automatic processing equipment of entire household electrical appliance.
The memory 15 can be used for storing the computer program and/or module, the processor 11 by operation or
Computer program and/or the module stored in the memory is executed, and calls the data being stored in memory, is realized
The various functions of the failure automatic processing equipment of the household electrical appliance.The memory 15 can mainly include storing program area and deposit
Store up data field, wherein storing program area can application program needed for storage program area, at least one function (for example sound is known
Other function, sound-playing function, image player function etc.) etc.；Storage data area can be stored to be created according to using for mobile phone
Data (such as audio data, phone directory etc.) etc..It, can be in addition, memory 15 may include high-speed random access memory
Including nonvolatile memory, such as hard disk, memory, plug-in type hard disk, intelligent memory card (Smart Media Card, SMC),
Secure digital (Secure Digital, SD) card, flash card (Flash Card), at least one disk memory, flash memories
Part or other volatile solid-state parts.
Wherein, if the integrated module/unit of the failure automatic processing equipment of the household electrical appliance is with SFU software functional unit
Form realize and when sold or used as an independent product, can store in a computer readable storage medium.
Based on this understanding, the present invention realizes all or part of the process in above-described embodiment method, can also pass through computer journey
Sequence is completed to instruct relevant hardware, and the computer program can be stored in a computer readable storage medium, the meter
Calculation machine program is when being executed by processor, it can be achieved that the step of above-mentioned each embodiment of the method.Wherein, the computer program packet
Include computer program code, the computer program code can for source code form, object identification code form, executable file or
Certain intermediate forms etc..The computer-readable medium may include: any reality that can carry the computer program code
Body or device, recording medium, USB flash disk, mobile hard disk, magnetic disk, CD, computer storage, read-only memory (ROM, Read-
Only Memory), random access memory (RAM, Random Access Memory), electric carrier signal, telecommunication signal and
Software distribution medium etc..It should be noted that the content that the computer-readable medium includes can be according in jurisdiction
Legislation and the requirement of patent practice carry out increase and decrease appropriate, such as in certain jurisdictions, according to legislation and patent practice, meter
Calculation machine readable medium does not include electric carrier signal and telecommunication signal.
Fourth embodiment of the invention provides a kind of computer readable storage medium, the computer readable storage medium packet
Include the computer program of storage, wherein where controlling the computer readable storage medium in computer program operation
Equipment executes the failure automatic processing method such as above-mentioned household electrical appliance.
It is the preferred embodiment of the present invention above, it is noted that for those skilled in the art,
Various improvements and modifications may be made without departing from the principle of the present invention, these improvements and modifications are also considered as this hair
Bright protection scope.
Claims (10)
1. a kind of failure automatic processing method of household electrical appliance characterized by comprising
The operation data that household electrical appliance report is received, and accident analysis is carried out to the household electrical appliance according to the operation data；
When analyzing the household electrical appliance there are when failure, generating long-range detection instruction and return to the household electrical appliance, so that
The household electrical appliance are obtained remotely to be detected according to the long-range detection instruction；
Receive the long-range testing result that the household electrical appliance return；
According to the long-range testing result, judge the household electrical appliance with the presence or absence of failure；
When judging the household electrical appliance there are when failure, work order is repaired in creation.
2. the failure automatic processing method of household electrical appliance as described in claim 1, which is characterized in that described according to the operation
Data carry out accident analysis to the household electrical appliance, specifically include:
The operation data is inquired with the presence or absence of fault code；
When there are when fault code, determine that there are failures for the household electrical appliance for the operation data；
When fault code is not present in the operation data, determine that the household electrical appliance operate normally.
3. the failure automatic processing method of household electrical appliance as described in claim 1, which is characterized in that the long-range testing result
Including household electrical appliance type parameter and fault code；
It is described according to the long-range testing result, judge that the household electrical appliance with the presence or absence of failure, specifically include:
According to the fault code in the long-range testing result, determine the household electrical appliance with the presence or absence of failure；
When the household electrical appliance are there are when failure, according in preset creation service trigger condition and the long-range testing result
Household electrical appliance type parameter and fault code, determine the fault level of the household electrical appliance；
When judging the household electrical appliance there are when failure, creation maintenance work order is specifically included:
When judging the household electrical appliance there are failure and when fault level is Fisrt fault grade, by the long-range testing result
And its corresponding repair message pushes to user terminal；
When judge the household electrical appliance there are failure and when fault level is the second fault level, creation maintenance work order, and will
The long-range testing result and the maintenance work order push to user terminal.
4. the failure automatic processing method of household electrical appliance as claimed in claim 3, which is characterized in that the creation service trigger
Condition includes the corresponding household electrical appliance type parameter of preset Fisrt fault grade and fault code, preset second fault level
Corresponding household electrical appliance type parameter and fault code.
5. the failure automatic processing method of household electrical appliance as described in claim 1, which is characterized in that the long-range detection instruction
Including preset self-test script and selfreparing script so that the household electrical appliance by run the self-test script into
The long-range detection of row, is automatically repaired by running the selfreparing script.
6. a kind of failure automatic processing device of household electrical appliance characterized by comprising
Failure analysis module, the operation data reported for receiving household electrical appliance, and according to the operation data to the household
Electric appliance carries out accident analysis；
Long-range detection module, for there are when failure, generate long-range detection instruction and return to when analyzing the household electrical appliance
The household electrical appliance, so that the household electrical appliance are remotely detected according to the long-range detection instruction；
Testing result receiving module, the long-range testing result returned for receiving the household electrical appliance；
Breakdown judge module, for judging the household electrical appliance with the presence or absence of failure according to the long-range testing result；
Work order creation module, for when judging the household electrical appliance there are when failure, work order to be repaired in creation.
7. the failure automatic processing device of household electrical appliance as claimed in claim 6, which is characterized in that the failure analysis module
Include:
Fault code query unit, for inquiring the operation data with the presence or absence of fault code；
Fisrt fault determination unit, for when there are when fault code, determine the household electrical appliance in the presence of event for the operation data
Barrier；
Second failure determination unit, for determining that the household electrical appliance are normal when fault code is not present in the operation data
Operation.
8. the failure automatic processing device of household electrical appliance as claimed in claim 6, which is characterized in that the long-range testing result
Including household electrical appliance type parameter and fault code；
The breakdown judge module includes:
Third failure determination unit, for determining that the household electrical appliance are according to the fault code in the long-range testing result
It is no that there are failures；
Fault level determination unit, for when the household electrical appliance are there are when failure, according to preset creation service trigger condition
And household electrical appliance type parameter and fault code in the long-range testing result, determine the failure etc. of the household electrical appliance
Grade；
The work order creation module includes:
Information push unit, for when judge the household electrical appliance there are failure and when fault level is Fisrt fault grade,
The long-range testing result and its corresponding repair message are pushed into user terminal；
Work order creating unit is repaired, for when judging the household electrical appliance there are failure and fault level is the second fault level
When, creation maintenance work order, and the long-range testing result and the maintenance work order are pushed into user terminal.
9. a kind of failure automatic processing equipment of household electrical appliance, which is characterized in that including processor, memory and be stored in institute
The computer program executed by the processor is stated in memory and is configured as, the processor executes the computer program
The failure automatic processing method of Shi Shixian household electrical appliance as described in any one in claim 1-5.
10. a kind of computer readable storage medium, which is characterized in that the computer readable storage medium includes the calculating of storage
Machine program, wherein equipment where controlling the computer readable storage medium in computer program operation is executed as weighed
Benefit requires the failure automatic processing method of the described in any item household electrical appliance of 1-5.
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| CN201811435448.0A CN109597398A (en) | 2018-11-28 | 2018-11-28 | Failure automatic processing method, device, equipment and the storage medium of household electrical appliance |
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| CN201811435448.0A CN109597398A (en) | 2018-11-28 | 2018-11-28 | Failure automatic processing method, device, equipment and the storage medium of household electrical appliance |
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| CN109709939A (en) * | 2019-01-14 | 2019-05-03 | 杰克缝纫机股份有限公司 | Remote failure solution and its device, equipment and storage medium |
| CN110069051A (en) * | 2019-04-29 | 2019-07-30 | 广东美的制冷设备有限公司 | Household electrical appliances fault handling method and device |
| CN110086697A (en) * | 2019-04-29 | 2019-08-02 | 广东美的制冷设备有限公司 | Household electrical appliances fault handling method and device |
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Application publication date: 20190409 |