CN112393376A - Intelligent household equipment fault processing method and device and storage medium - Google Patents
Intelligent household equipment fault processing method and device and storage medium Download PDFInfo
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- CN112393376A CN112393376A CN202011229220.3A CN202011229220A CN112393376A CN 112393376 A CN112393376 A CN 112393376A CN 202011229220 A CN202011229220 A CN 202011229220A CN 112393376 A CN112393376 A CN 112393376A
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
- F24F11/32—Responding to malfunctions or emergencies
- F24F11/38—Failure diagnosis
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/56—Remote control
- F24F11/58—Remote control using Internet communication
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/62—Control or safety arrangements characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
- F24F11/63—Electronic processing
- F24F11/64—Electronic processing using pre-stored data
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/89—Arrangement or mounting of control or safety devices
Abstract
The disclosure relates to a fault processing method and device for smart home equipment and a storage medium. The intelligent household equipment fault processing method is applied to a server and comprises the following steps: acquiring data information of the intelligent home equipment, wherein the data information comprises description information of performance deviation of the intelligent home equipment based on user perception and/or operation parameters sent by the intelligent home equipment; and if the intelligent household equipment is determined to have a fault according to the data information, carrying out fault repair on the intelligent household equipment in a maintenance mode matched with the fault. Through the method and the device, the performance deviation of the intelligent household equipment is corrected in time in the operation process of the intelligent equipment, the life cycle of the intelligent household equipment is prolonged, and the use experience of the intelligent household equipment is improved.
Description
Technical Field
The disclosure relates to the technical field of maintenance, and in particular, to a method and an apparatus for processing a fault of smart home equipment, and a storage medium.
Background
The life cycle of the intelligent household equipment is one of the basic measurement standards when the user purchases the intelligent household equipment. Therefore, increasing the life cycle length of smart home devices is one of the important concerns of various home appliance manufacturers. For manufacturers of smart home devices, increasing the life cycle length of smart home devices not only improves the performance of smart home devices in the development stage of smart home devices, but also requires continuous and complete after-sales maintenance services.
At present, after-sale maintenance service for the intelligent household equipment mainly focuses on after-sale maintenance service for the intelligent household equipment, and the intelligent household equipment is not monitored and adjusted for the service performance of the intelligent household equipment in the operation process.
For example, in the operation process of the smart home device, the deviation of the operation of the smart home device often occurs, and the user does not know the deviation. For example, although the intelligent air conditioner can refrigerate, the refrigeration effect is poor, and a user does not perceive the poor cooling effect, so that the use effect of the household appliance is influenced, and the user experience is influenced. For another example, condensation occurs in the use process of the intelligent air conditioner, and the user cannot timely find the condensation due to limitation of professional knowledge, so that the performance of the air conditioner is affected.
Or, due to the difference of the individual perception of the user, the personalized perception situation that the intelligent household equipment is noisy or the household appliance is not ideal in use effect often occurs in the use process of the intelligent household equipment, and the problem cannot be solved in a targeted manner according to the difference of the individual perception of the user.
Disclosure of Invention
In order to overcome the problems in the related art, the present disclosure provides a method and an apparatus for processing a failure of an intelligent home device, and a storage medium.
According to a first aspect of the embodiments of the present disclosure, there is provided a method for processing a fault of an intelligent home device, where the method is applied to a server, and the method includes: acquiring data information of the intelligent home equipment, wherein the data information comprises description information of performance deviation of the intelligent home equipment based on user perception and/or operation parameters sent by the intelligent home equipment; and if the intelligent household equipment is determined to have a fault according to the data information, carrying out fault repair on the intelligent household equipment in a maintenance mode matched with the fault.
In one example, determining that the smart home device has a fault according to the data information includes: if the data information comprises description information of performance deviation of the intelligent household equipment based on user perception, determining that the intelligent household equipment has faults; through with maintenance mode that the trouble matches is right intelligent house equipment carries out fault repair, include: acquiring a first performance with deviation of the intelligent household equipment and an operation parameter associated with the first performance based on the description information; and performing fault repair on the intelligent household equipment in a maintenance mode of adjusting the operation parameters associated with the first performance.
In an example, when the data information includes an operation parameter sent by the smart home device in real time, determining the fault of the smart home device according to the data information includes: comparing the operation parameters reported by the intelligent home equipment in real time with a plurality of prestored operation parameters, wherein each prestored operation parameter of the plurality of operation parameters respectively corresponds to a preset working condition of the intelligent home equipment and a parameter representing normal operation under the preset working condition; according to the comparison result, when the deviation between the real-time reported operation parameters of the intelligent household equipment and the normal operation parameters is determined, the intelligent household equipment is determined to have a fault; through with maintenance mode that the trouble matches is right intelligent house equipment carries out fault repair, include: acquiring a first preset working condition corresponding to the operation parameter with the deviation, and acquiring a correct operation parameter of the first preset working condition; and according to the correct operation parameters of the first preset working conditions, correcting the operation parameters of the intelligent household equipment in a maintenance mode, and performing fault repair on the intelligent household equipment.
In an example, the determining, according to the data information, the fault of the smart home device further includes: acquiring pre-stored description information of the fault code; determining that the intelligent household equipment has a fault according to the description information of the fault code; through with maintenance mode that the trouble matches is right intelligent house equipment carries out fault repair, include: acquiring maintenance material information corresponding to the fault code; and carrying out fault repair on the intelligent household equipment in a maintenance mode of sending the description information of the fault code and the maintenance material information to a maintenance center.
In an example, the smart home device is a smart air conditioner, and the description information of the smart home device performance abnormality based on the user perception includes: the intelligent air conditioner is poor in refrigerating or heating effect, and the intelligent air conditioner is high in noise.
According to a second aspect of the embodiments of the present disclosure, there is provided a method for processing a fault of an intelligent home device, where the method for processing the fault of the intelligent home device is applied to the intelligent home device, and the method includes: and sending data information of the intelligent household equipment to a server, wherein the data information comprises the operation parameters and/or fault codes of the intelligent household equipment.
According to a third aspect of the embodiments of the present disclosure, there is provided a method for processing a fault of an intelligent home device, where the method is applied to a terminal, and the method includes: and responding to the received description information of the intelligent household equipment, and sending the description information to a server, wherein the description information is the description information of the deviation of the intelligent household equipment performance based on the user perception.
According to a fourth aspect of the embodiments of the present disclosure, there is provided an intelligent home device fault processing apparatus, which is applied to a server, the apparatus including: the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is configured to acquire data information of the intelligent household equipment, and the data information comprises description information of performance deviation of the intelligent household equipment based on user perception and/or operation parameters sent by the intelligent household equipment; and the processing unit is configured to perform fault repair on the intelligent household equipment in a maintenance mode matched with the fault if the intelligent household equipment is determined to have the fault according to the data information.
In one example, the processing unit determines that the smart home device has a fault by: according to the data information, if the data information comprises description information of performance deviation of the intelligent home equipment based on user perception, determining that the intelligent home equipment has a fault; the processing unit carries out fault repairing on the intelligent household equipment in a maintenance mode matched with the fault in the following mode: acquiring a first performance with deviation of the intelligent household equipment and an operation parameter associated with the first performance based on the description information; and performing fault repair on the intelligent household equipment in a maintenance mode of adjusting the operation parameters associated with the first performance.
In an example, when the data information includes an operation parameter sent by the smart home device in real time, the processing unit determines a fault of the smart home device in the following manner: according to the data information, comparing the operation parameters reported by the intelligent home equipment in real time with a plurality of prestored operation parameters, wherein each prestored operation parameter of the plurality of prestored operation parameters respectively corresponds to a preset working condition of the intelligent home equipment and a parameter representing normal operation under the preset working condition; according to the comparison result, when the deviation between the real-time reported operation parameters of the intelligent household equipment and the normal operation parameters is determined, the intelligent household equipment is determined to have a fault; the processing unit carries out fault repairing on the intelligent household equipment in a maintenance mode matched with the fault in the following mode: acquiring a first preset working condition corresponding to the operation parameter with the deviation, and acquiring a correct operation parameter of the first preset working condition; and according to the correct operation parameters of the first preset working conditions, correcting the operation parameters of the intelligent household equipment in a maintenance mode, and performing fault repair on the intelligent household equipment.
In an example, the data information further includes a fault code sent by the smart home device, and the processing unit determines the fault of the smart home device by using the following method: according to the data information, obtaining pre-stored description information of the fault code; determining that the intelligent household equipment has a fault according to the description information of the fault code; the processing unit carries out fault repairing on the intelligent household equipment in a maintenance mode matched with the fault in the following mode: acquiring maintenance material information corresponding to the fault code; and carrying out fault repair on the intelligent household equipment in a maintenance mode of sending the description information of the fault code and the maintenance material information to a maintenance center.
In an example, the smart home device is a smart air conditioner, and the description information of the smart home device performance abnormality based on the user perception includes: the intelligent air conditioner is poor in refrigerating or heating effect, and the intelligent air conditioner is high in noise.
According to a fifth aspect of the embodiments of the present disclosure, there is provided an intelligent home device fault processing apparatus, which is applied to an intelligent home device, the apparatus including: the sending unit is configured to send data information of the intelligent household equipment to a server, and the data information comprises operation parameters and/or fault codes of the intelligent household equipment.
According to a sixth aspect of the embodiments of the present disclosure, there is provided an intelligent home device fault processing apparatus, which is applied to a terminal, the apparatus including: and responding to the received description information of the intelligent household equipment, and sending the description information to a server, wherein the description information is the description information of the deviation of the intelligent household equipment performance based on the user perception.
According to a seventh aspect of the present disclosure, there is provided an intelligent household equipment fault processing apparatus, including: a processor; a memory for storing processor-executable instructions; the processor is configured to execute the method for processing the fault of the smart home device in the first aspect or any example of the first aspect.
According to an eighth aspect of the present disclosure, there is provided a non-transitory computer-readable storage medium, wherein instructions of the storage medium, when executed by a processor of a mobile terminal, enable the mobile terminal to perform the method for processing the fault of the smart home device in the foregoing first aspect or any one of the examples of the first aspect.
According to a ninth aspect of the present disclosure, there is provided an intelligent household equipment fault processing apparatus, including: a processor; a memory for storing processor-executable instructions; wherein the processor is configured to execute the smart home device fault handling method of the second or third aspect.
According to a tenth aspect of the present disclosure, there is provided a non-transitory computer-readable storage medium, wherein instructions of the storage medium, when executed by a processor of a mobile terminal, enable the mobile terminal to perform the smart home device fault handling method of the foregoing second or third aspect.
The technical scheme provided by the embodiment of the disclosure can have the following beneficial effects: the server acquires data information of the intelligent home equipment, wherein the acquired data information comprises description information which is sent to the server through the terminal and is based on the deviation of the intelligent home equipment performance sensed by the user, and/or operation parameters reported in real time through the intelligent home equipment. Through detecting data information, if it is determined that intelligent household equipment has a fault, the intelligent household equipment is repaired through a maintenance mode matched with the fault, so that the performance deviation of the intelligent household equipment is corrected in time in the operation process of the intelligent equipment, the life cycle of the intelligent household equipment is prolonged, and the use experience of the intelligent household equipment is improved.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and together with the description, serve to explain the principles of the disclosure.
Fig. 1 is a flowchart illustrating a method for processing a failure of a smart home device according to an exemplary embodiment.
Fig. 2 is a flowchart illustrating a method for processing a failure of a smart home device according to an exemplary embodiment.
Fig. 3 is a flowchart illustrating a method for processing a failure of a smart home device according to an exemplary embodiment.
Fig. 4 is a flowchart illustrating a method for processing a failure of a smart home device according to an exemplary embodiment.
Fig. 5 is a schematic diagram illustrating interaction of a smart air conditioner, a terminal, and a server according to an exemplary embodiment.
Fig. 6 is a block diagram illustrating an apparatus for processing a failure of a smart home device according to an exemplary embodiment.
Fig. 7 is a block diagram illustrating an apparatus for processing a failure of a smart home device according to an exemplary embodiment.
Fig. 8 is a block diagram illustrating an apparatus for processing a failure of a smart home device according to an exemplary embodiment.
FIG. 9 is a block diagram illustrating an apparatus in accordance with an example embodiment.
FIG. 10 is a block diagram illustrating an apparatus in accordance with an example embodiment.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the exemplary embodiments below are not intended to represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present disclosure, as detailed in the appended claims.
In the related art, after-sales maintenance service for the smart home devices is mainly focused on after-sales maintenance service for the smart home devices, for example, by acquiring fault codes reported by the smart home devices and analyzing faults corresponding to the fault codes, faults of the smart home devices can be quickly determined, and the purpose of quick maintenance is achieved.
However, during the use of smart home devices, on the one hand, sub-health failures such as performance effect deviations often occur. For example, since the smart air conditioner is used for a long time, a sub-health failure occurs in which the cooling effect is relatively poor although the smart air conditioner can cool.
On the other hand, in the use process of the intelligent household equipment, due to the difference of individual perception of the user, the individualized perception situation that the intelligent household equipment is noisy or the use effect of the household appliance is not ideal often occurs, and the problem of the difference of the individual perception of the user cannot be solved in a targeted manner at present.
The embodiment of the disclosure provides a fault processing method for intelligent household equipment. The intelligent household equipment fault processing method can comprise a server, a terminal and intelligent household equipment. The server may be, for example, a smart home device failure processing server. A terminal is sometimes also called an intelligent terminal device, where the terminal may be a Mobile terminal, and may also be called a User Equipment (UE), a Mobile Station (MS), and so on. A terminal is a device that provides voice and/or data connection to a user, or a chip disposed in the device, such as a handheld device, a vehicle-mounted device, etc. having a wireless connection function. Examples of terminals may include, for example: the Mobile terminal comprises a Mobile phone, a tablet computer, a notebook computer, a palm computer, Mobile Internet Devices (MID), a wearable device, a Virtual Reality (VR) device, an Augmented Reality (AR) device, a wireless terminal in industrial control, a wireless terminal in unmanned driving, a wireless terminal in remote operation, a wireless terminal in a smart grid, a wireless terminal in transportation safety, a wireless terminal in a smart city, a wireless terminal in a smart home and the like. The smart home devices may be smart devices such as a smart refrigerator, a smart television, a smart sound box, and a smart air conditioner.
In the method for processing the fault of the intelligent home equipment, the server acquires data information of the intelligent home equipment, wherein the acquired data information comprises description information which is sent to the server through the terminal and is based on the deviation of the performance of the intelligent home equipment sensed by the user, and/or operation parameters reported in real time through the intelligent home equipment. Through detecting data information, if it is determined that intelligent household equipment has a fault, fault repairing is carried out on the intelligent household equipment through a maintenance mode matched with the fault, the purpose of timely correcting performance deviation of the intelligent household equipment in the operation process of the intelligent equipment is achieved, the life cycle of the intelligent household equipment is prolonged, and the use experience of the intelligent household equipment is improved.
Fig. 1 is a flowchart illustrating a method for processing a fault of a smart home device according to an exemplary embodiment, where as shown in fig. 1, the method for processing a fault of a smart home device includes the following steps.
In step S11, data information of the smart home devices is obtained, where the data information includes description information of performance deviation of the smart home devices sensed by the user and/or operation parameters sent by the smart home devices.
In the present disclosure, the smart home devices may be smart home devices such as a smart refrigerator, a smart television, a smart audio, and a smart air conditioner. The data information acquired by the server in the disclosure may be operation parameters sent by the smart home devices to the server, or description information describing that the performance of the smart home devices has deviation and sent by the user to the server through the terminal.
In step S12, if it is determined that the smart home device has a fault according to the data information, the smart home device is repaired by a maintenance method matching the fault.
In one embodiment, for example, whether the smart home device has a fault may be determined as follows:
and if the data information comprises description information of the intelligent household equipment performance deviation based on user perception, determining that the intelligent household equipment has a fault.
Or comparing the operation parameters reported by the intelligent home equipment in real time with a plurality of prestored operation parameters, wherein each prestored operation parameter in the plurality of operation parameters respectively corresponds to a preset working condition of the intelligent home equipment and a parameter representing normal operation under the preset working condition. And according to the comparison result, when the deviation between the real-time reported operation parameters of the intelligent household equipment and the normal operation parameters is determined, the intelligent household equipment is determined to have the fault.
According to the method and the device, after the intelligent household equipment is determined to have the fault, the intelligent household equipment is subjected to fault repairing through a maintenance mode matched with the fault.
The method comprises the steps of obtaining first performance with deviation of the intelligent household equipment and operation parameters related to the first performance aiming at description information with deviation of the intelligent household equipment performance based on user perception, and carrying out fault repairing on the intelligent household equipment by adjusting a maintenance mode of the operation parameters related to the first performance.
For example, when a user perceives that the cooling effect of the intelligent air conditioner is poor, and the server acquires that the first performance (cooling performance) of the intelligent air conditioner perceived by the user is different, the server calls the operating parameters associated with the cooling performance to adjust the maintenance mode of the operating parameters associated with the cooling performance, so as to repair the fault of the intelligent home equipment.
According to the operation parameters reported by the intelligent household equipment in real time, after the intelligent household equipment is determined to have faults, the first preset working condition corresponding to the operation parameters with the deviation is obtained, the correct operation parameters of the first preset working condition are written into the intelligent household equipment in a maintenance mode of correcting the operation parameters of the intelligent household equipment, and the fault repair of the intelligent household equipment is realized.
In an exemplary embodiment of the disclosure, a server acquires data information of an intelligent home device, where the acquired data information includes description information that is sent to the server by a terminal and is based on a deviation of performance of the intelligent home device sensed by a user, and/or an operation parameter reported in real time by the intelligent home device. Through detecting data information, if it is determined that intelligent household equipment has a fault, fault repairing is carried out on the intelligent household equipment through a maintenance mode matched with the fault, the purpose of timely correcting performance deviation of the intelligent household equipment in the operation process of the intelligent equipment is achieved, the life cycle of the intelligent household equipment is prolonged, and the use experience of the intelligent household equipment is improved.
Fig. 2 is a flowchart illustrating a method for processing a fault of a smart home device according to an exemplary embodiment, where as shown in fig. 2, the method for processing a fault of a smart home device includes the following steps.
In step S21, data information of the smart home device is obtained, where the data information includes description information of performance deviation of the smart home device based on user perception, and/or operation parameters sent by the smart home device, and also includes a fault code sent by the smart home device.
In this disclosure, the fault code of the smart home device may be written in the smart home device control program in advance before the smart home device leaves the factory, and the description information of the fault code of the smart home device is stored in the server in advance.
In step S22, if it is determined that the smart home device has a fault according to the data information, the smart home device is repaired by a maintenance method matching the fault.
According to the method and the system, after the server obtains the fault code sent by the intelligent household equipment, the server can obtain the description information of the fault code prestored in the server, and the intelligent household equipment is determined to have the fault according to the description information of the fault code.
Generally speaking, when a fault based on a fault code occurs in the smart home device, an engineer of a maintenance center is usually required to perform processing, and the smart home device does not have the capability of self-adjusting and recovering to normal.
Moreover, because the level of the maintenance engineer is unbalanced, the situation that the maintenance engineer is unfamiliar with the control circuit of the intelligent household equipment, so that the user is frequently and repeatedly moved, but the fault is difficult to be accurately positioned is likely to occur.
Furthermore, in an embodiment, after determining that the smart home device has a fault according to the description information of the fault code, the disclosure may acquire pre-stored maintenance material information corresponding to the fault code, and by pre-storing the maintenance material information corresponding to the fault code, the efficiency of a maintenance engineer in handling the fault of the smart home device may be improved, and meanwhile, the user may be prevented from being disturbed by multiple times, and the acceptance of the user on the product may be improved. After the prestored maintenance material information corresponding to the fault code is acquired, the description information of the fault code and the maintenance material information can be sent to a maintenance mode of a maintenance center, and fault repair is carried out on the intelligent household equipment.
In an exemplary embodiment of the disclosure, after the server acquires the fault code sent by the smart home device, the server may acquire description information of the fault code prestored in the server, and after it is determined that the smart home device has a fault according to the description information of the fault code, the server may acquire prestored maintenance material information corresponding to the fault code, and send the description information of the fault code and the maintenance material information to a maintenance mode of a maintenance center, so as to perform fault repair on the smart home device. This openly through the mode of prestoring the maintenance material information that corresponds with the fault code, avoid maintenance engineer to be difficult to accurate definite intelligent house equipment trouble, and then improve maintenance engineer's efficiency of handling intelligent house equipment trouble, also avoid simultaneously going on to the door the user with the trouble many times, promote the user to the acceptance of product.
The following description of the method for processing the fault of the smart home device will be given by taking the smart home device as an example and combining practical application.
Fig. 3 is a flowchart illustrating a method for processing a fault of a smart home device according to an exemplary embodiment, where as shown in fig. 3, the method for processing a fault of a smart home device includes the following steps.
In step S31, the smart home device sends data information of the smart home device to the server, where the data information includes an operation parameter and/or a fault code of the smart home device.
In this disclosure, the data information sent by the intelligent air conditioner may be based on the operation parameters and/or fault codes of the intelligent air conditioner collected in real time by the sensor in the intelligent air conditioner.
The operation parameters may include, for example, a compressor frequency, an outer fan rotation speed, an exhaust temperature, an outer pipe temperature, an outer ring temperature, an inner fan rotation speed, an inner ring temperature, an inner pipe temperature, a set temperature, and the like, and the fault code may be written in the intelligent air conditioner control program in advance, and description information of the intelligent air conditioner fault code may be stored in the server in advance.
In step S32, the server obtains data information of the smart home device, where the data information includes an operation parameter and/or a fault code sent by the smart home device.
In step S33, if the server determines that the smart home device has a fault according to the data information, the server performs fault repairing on the smart home device in a maintenance manner matching the fault.
After the server acquires the fault code, the server determines that the intelligent air conditioner has a fault according to the description information of the fault code, and then the server can acquire prestored maintenance material information corresponding to the fault code, so that the efficiency of a maintenance engineer in processing the fault of the intelligent air conditioner can be improved, the user is prevented from being attacked for many times, and the acceptance of the user on the product is improved. After the prestored maintenance material information corresponding to the fault code is acquired, the description information of the fault code and the maintenance material information can be sent to a maintenance mode of a maintenance center, and fault repair is carried out on the intelligent air conditioner.
After the server acquires the operation parameters sent by the intelligent household equipment, according to the operation parameters reported by the intelligent air conditioner in real time, after the server determines that the intelligent air conditioner has a fault, for example, after the server determines that the intelligent air conditioner has a poor refrigeration effect or a poor heating effect or a condensed sub-health fault, the server acquires the working conditions corresponding to the operation parameters with deviation, and acquires the correct operation parameters of the working conditions, so as to modify the maintenance mode of the operation parameters of the intelligent air conditioner, and write the correct operation parameters of the first preset working conditions into the intelligent air conditioner, thereby realizing fault repair of the intelligent air conditioner.
In this disclosed example embodiment, through intelligent home equipment with intelligent sky in-process sensor real-time acquisition intelligent air conditioner's operating parameter and/or fault code send to the server, the server is according to the data information who acquires, detect data information, if confirm that intelligent home equipment has the trouble, then carry out fault repair through the maintenance mode with the fault matching to intelligent home equipment, realize in intelligent equipment operation process, in time carry out the purpose of revising to the performance deviation that intelligent home equipment appears, increase intelligent home equipment's life cycle, promote intelligent home equipment's use experience.
Fig. 4 is a flowchart illustrating a method for processing a fault of a smart home device according to an exemplary embodiment, where as shown in fig. 4, the method for processing a fault of a smart home device includes the following steps.
In step S41, in response to receiving the description information of the smart home devices, sending the description information to the server, where the description information is based on the deviation of the smart home devices performance sensed by the user.
In the disclosure, a user sends description information describing that there is a deviation in performance of an intelligent air conditioner to a server, for example, through a preset application installed in a terminal.
The description information of the abnormal performance of the smart home device based on the user perception may include, for example: the intelligent air conditioner has poor refrigerating or heating effect and high noise.
In step S42, data information of the smart home devices is obtained, where the data information includes description information of deviations in performance of the smart home devices based on user perception.
In step S43, if it is determined that the smart home device has a fault according to the data information, the smart home device is repaired by a maintenance method matching the fault.
After the server acquires the description information of the intelligent air conditioner performance deviation based on user perception, acquiring the first performance of the intelligent air conditioner with deviation and the operation parameters associated with the first performance, and adjusting the maintenance mode of the operation parameters associated with the first performance to repair the fault of the intelligent air conditioner.
For example, when the user perceives that the cooling effect of the intelligent air conditioner is poor, the intelligent air conditioner is too cold or too hot, or the noise of the intelligent air conditioner is high, the server can fetch a differentiation program which is pre-stored in the database and accords with the description of the user, such as the conditions of online compressor frequency, fan rotating speed, compressor frequency increasing and decreasing, shutdown conditions and the like, and write the differentiation program into the main board of the intelligent air conditioner to realize the service customized by the user.
In the exemplary embodiment of the disclosure, a user sends description information describing that the performance of the intelligent air conditioner is deviated to a server through a preset application installed in a terminal, and after the server obtains the information that the performance of the intelligent air conditioner perceived by the user is deviated, the server calls operating parameters associated with the deviated performance to adjust a maintenance mode of the operating parameters associated with the deviated performance, so that fault repair is performed on the intelligent home equipment, and private customized services are realized according to different user requirements.
Fig. 5 is a schematic diagram illustrating interaction of a smart air conditioner, a terminal, and a server according to an exemplary embodiment.
In fig. 5, in an embodiment, an intelligent air conditioner reports a fault code collected by a sensor to a server, after the server obtains the fault code reported by the intelligent air conditioner, the server obtains description information and maintenance material information of a prestored fault code, and pushes the description information and the maintenance material information of the fault code to a maintenance center, and after-sale engineers of the maintenance center complete fault repair.
In another embodiment, the intelligent air conditioner sends the operation parameters collected by the sensor to the server, the server transmits the obtained operation parameters to a self-learning data system based on the neural network, the self-learning data system comprises normal operation parameters of the intelligent air conditioner under various working conditions, and when the obtained operation parameters are compared with the normal operation parameters under various working conditions, correct operation parameters corresponding to the deviation operation parameters are written into the intelligent household equipment, so that fault repair of the intelligent household equipment is realized.
In another embodiment, a user sends description information describing that the performance of the intelligent air conditioner is deviated to a server through a preset application installed in a terminal, after the server obtains the description information of the user, the server obtains the performance of the intelligent air conditioner corresponding to the description information according to the description information of the user, obtains operating parameters associated with the performance of the intelligent air conditioner, and achieves personalized perception according to the user and a personalized customization effect on the intelligent air conditioner through a parameter customization mode, such as adjustment of the frequency of a compressor, the rotating speed of a fan, control logic and the like.
Based on the same conception, the embodiment of the disclosure also provides an intelligent household equipment fault processing device.
It can be understood that, in order to implement the above functions, the smart home device fault processing apparatus provided in the embodiment of the present disclosure includes a hardware structure and/or a software module corresponding to each function. The disclosed embodiments can be implemented in hardware or a combination of hardware and computer software, in combination with the exemplary elements and algorithm steps disclosed in the disclosed embodiments. Whether a function is performed as hardware or computer software drives hardware depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present disclosure.
Fig. 6 is a block diagram illustrating an apparatus for processing a failure of a smart home device according to an exemplary embodiment. Referring to fig. 6, the smart home device failure processing apparatus 600 is applied to a server, and includes an obtaining unit 601 and a processing unit 602.
Wherein: an obtaining unit 601, configured to obtain data information of the smart home device, where the data information includes description information of performance deviation of the smart home device based on user perception, and/or an operation parameter sent by the smart home device; the processing unit 602 is configured to, if it is determined that the smart home device has a fault according to the data information, perform fault repair on the smart home device in a maintenance manner matched with the fault.
In an example, the processing unit 602 determines that the smart home device has a fault by: according to the data information, if the data information comprises description information of performance deviation of the intelligent home equipment based on user perception, determining that the intelligent home equipment has a fault; the processing unit carries out fault repairing on the intelligent household equipment in a maintenance mode matched with the fault in the following mode: acquiring a first performance with deviation of the intelligent household equipment and an operation parameter associated with the first performance based on the description information; and performing fault repair on the intelligent household equipment in a maintenance mode of adjusting the operation parameters associated with the first performance.
In an example, when the data information includes an operation parameter sent by the smart home device in real time, the processing unit 602 determines a fault of the smart home device by using the following method: according to the data information, comparing the operation parameters reported by the intelligent home equipment in real time with a plurality of prestored operation parameters, wherein each prestored operation parameter of the plurality of prestored operation parameters respectively corresponds to a preset working condition of the intelligent home equipment and a parameter representing normal operation under the preset working condition; according to the comparison result, when the deviation between the real-time reported operation parameters of the intelligent household equipment and the normal operation parameters is determined, the intelligent household equipment is determined to have a fault; the processing unit 602 performs fault repairing on the smart home device in a maintenance mode matched with the fault in the following mode: acquiring a first preset working condition corresponding to the operation parameter with the deviation, and acquiring a correct operation parameter of the first preset working condition; and according to the correct operation parameters of the first preset working conditions, correcting the operation parameters of the intelligent household equipment in a maintenance mode, and performing fault repair on the intelligent household equipment.
In an example, the data information further includes a fault code sent by the smart home device, and the processing unit 602 determines a fault of the smart home device by: according to the data information, obtaining pre-stored description information of the fault code; determining that the intelligent household equipment has a fault according to the description information of the fault code; the processing unit 602 performs fault repairing on the smart home device in a maintenance mode matched with the fault in the following mode: acquiring maintenance material information corresponding to the fault code; and carrying out fault repair on the intelligent household equipment in a maintenance mode of sending the description information of the fault code and the maintenance material information to a maintenance center.
In an example, the smart home device is a smart air conditioner, and the description information of the smart home device performance abnormality based on the user perception includes: the intelligent air conditioner is poor in refrigerating or heating effect, and the intelligent air conditioner is high in noise.
Fig. 7 is a block diagram illustrating an apparatus for processing a failure of a smart home device according to an exemplary embodiment. Referring to fig. 7, the smart home device fault handling apparatus 700 is applied to a smart home device, and includes: the sending unit 701, the sending unit 701 is configured to send data information of the smart home devices to a server, where the data information includes operation parameters and/or fault codes of the smart home devices.
Fig. 8 is a block diagram illustrating an apparatus for processing a failure of a smart home device according to an exemplary embodiment. Referring to fig. 8, the smart home device fault handling apparatus 800 is applied to a terminal, and includes a sending unit 801, and the sending unit 801 is configured to send description information of a smart home device to a server in response to receiving the description information, where the description information is description information of a deviation of performance of the smart home device based on user perception.
With regard to the apparatus in the above-described embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the method, and will not be elaborated here.
Fig. 9 is a block diagram illustrating an apparatus 900 for smart home device fault handling according to an example embodiment. For example, the apparatus 900 may be a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, an exercise device, a personal digital assistant, and the like.
Referring to fig. 9, apparatus 900 may include one or more of the following components: a processing component 902, a memory 904, a power component 906, a multimedia component 908, an audio component 910, an input/output (I/O) interface 912, a sensor component 914, and a communications component 916.
The processing component 902 generally controls overall operation of the device 900, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. Processing component 902 may include one or more processors 920 to execute instructions to perform all or a portion of the steps of the methods described above. Further, processing component 902 can include one or more modules that facilitate interaction between processing component 902 and other components. For example, the processing component 902 can include a multimedia module to facilitate interaction between the multimedia component 908 and the processing component 902.
The memory 904 is configured to store various types of data to support operation at the apparatus 900. Examples of such data include instructions for any application or method operating on device 900, contact data, phonebook data, messages, pictures, videos, and so forth. The memory 904 may be implemented by any type or combination of volatile or non-volatile memory devices such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks.
The multimedia component 908 comprises a screen providing an output interface between the device 900 and a user. In some embodiments, the screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 908 includes a front facing camera and/or a rear facing camera. The front camera and/or the rear camera may receive external multimedia data when the device 900 is in an operating mode, such as a shooting mode or a video mode. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.
The audio component 910 is configured to output and/or input audio signals. For example, audio component 910 includes a Microphone (MIC) configured to receive external audio signals when apparatus 900 is in an operating mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signals may further be stored in the memory 904 or transmitted via the communication component 916. In some embodiments, audio component 910 also includes a speaker for outputting audio signals.
I/O interface 912 provides an interface between processing component 902 and peripheral interface modules, which may be keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.
The sensor component 914 includes one or more sensors for providing status assessment of various aspects of the apparatus 900. For example, sensor assembly 914 may detect an open/closed state of device 900, the relative positioning of components, such as a display and keypad of device 900, the change in position of device 900 or a component of device 900, the presence or absence of user contact with device 900, the orientation or acceleration/deceleration of device 900, and the change in temperature of device 900. The sensor assembly 914 may include a proximity sensor configured to detect the presence of a nearby object in the absence of any physical contact. The sensor assembly 914 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 914 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
The communication component 916 is configured to facilitate communications between the apparatus 900 and other devices in a wired or wireless manner. The apparatus 900 may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In an exemplary embodiment, the communication component 916 receives a broadcast signal or broadcast associated information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 916 further includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
In an exemplary embodiment, the apparatus 900 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors or other electronic components for performing the above-described methods.
In an exemplary embodiment, a non-transitory computer readable storage medium comprising instructions, such as the memory 904 comprising instructions, executable by the processor 920 of the apparatus 900 to perform the above-described method is also provided. For example, the non-transitory computer readable storage medium may be a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.
Fig. 10 is a block diagram illustrating an apparatus 1000 for smart home device fault handling according to an example embodiment. For example, the apparatus 1000 may be provided as a server. Referring to fig. 10, the apparatus 1000 includes a processing component 1022 that further includes one or more processors and memory resources, represented by memory 1032, for storing instructions, such as application programs, that are executable by the processing component 1022. The application programs stored in memory 1032 may include one or more modules that each correspond to a set of instructions. In addition, the processing component 1022 is configured to execute the instructions to execute the smart home device fault handling method described above.
The device 1000 may also include a power supply component 1026 configured to perform power management for the device 1000, a wired or wireless network interface 1050 configured to connect the device 1000 to a network, and an input/output (I/O) interface 1058. The apparatus 1000 may operate based on an operating system stored in memory 1032, such as Windows Server, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM, or the like.
It is understood that "a plurality" in this disclosure means two or more, and other words are analogous. "and/or" describes the association relationship of the associated objects, meaning that there may be three relationships, e.g., a and/or B, which may mean: a exists alone, A and B exist simultaneously, and B exists alone. The character "/" generally indicates that the former and latter associated objects are in an "or" relationship. The singular forms "a", "an", and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It will be further understood that the terms "first," "second," and the like are used to describe various information and that such information should not be limited by these terms. These terms are only used to distinguish one type of information from another and do not denote a particular order or importance. Indeed, the terms "first," "second," and the like are fully interchangeable. For example, first information may also be referred to as second information, and similarly, second information may also be referred to as first information, without departing from the scope of the present disclosure.
It will be further understood that, unless otherwise specified, "connected" includes direct connections between the two without the presence of other elements, as well as indirect connections between the two with the presence of other elements.
It is further to be understood that while operations are depicted in the drawings in a particular order, this is not to be understood as requiring that such operations be performed in the particular order shown or in serial order, or that all illustrated operations be performed, to achieve desirable results. In certain environments, multitasking and parallel processing may be advantageous.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This application is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.
Claims (18)
1. The intelligent household equipment fault processing method is applied to a server, and comprises the following steps:
acquiring data information of the intelligent home equipment, wherein the data information comprises description information of performance deviation of the intelligent home equipment based on user perception and/or operation parameters sent by the intelligent home equipment;
and if the intelligent household equipment is determined to have a fault according to the data information, carrying out fault repair on the intelligent household equipment in a maintenance mode matched with the fault.
2. The method for processing the fault of the intelligent household equipment according to claim 1, wherein determining that the intelligent household equipment has the fault according to the data information comprises:
if the data information comprises description information of performance deviation of the intelligent household equipment based on user perception, determining that the intelligent household equipment has faults;
through with maintenance mode that the trouble matches is right intelligent house equipment carries out fault repair, include:
acquiring a first performance with deviation of the intelligent household equipment and an operation parameter associated with the first performance based on the description information;
and performing fault repair on the intelligent household equipment in a maintenance mode of adjusting the operation parameters associated with the first performance.
3. The method according to claim 1, wherein when the data information includes an operation parameter sent by the smart home device in real time, determining the fault of the smart home device according to the data information includes:
comparing the operation parameters reported by the intelligent home equipment in real time with a plurality of prestored operation parameters, wherein each prestored operation parameter of the plurality of operation parameters respectively corresponds to a preset working condition of the intelligent home equipment and a parameter representing normal operation under the preset working condition;
according to the comparison result, when the deviation between the real-time reported operation parameters of the intelligent household equipment and the normal operation parameters is determined, the intelligent household equipment is determined to have a fault;
through with maintenance mode that the trouble matches is right intelligent house equipment carries out fault repair, include:
acquiring a first preset working condition corresponding to the operation parameter with the deviation, and acquiring a correct operation parameter of the first preset working condition;
and according to the correct operation parameters of the first preset working conditions, correcting the operation parameters of the intelligent household equipment in a maintenance mode, and performing fault repair on the intelligent household equipment.
4. The method according to claim 1, wherein the data information further includes a fault code sent by the smart home device, and determining the fault of the smart home device according to the data information includes:
acquiring pre-stored description information of the fault code;
determining that the intelligent household equipment has a fault according to the description information of the fault code;
through with maintenance mode that the trouble matches is right intelligent house equipment carries out fault repair, include:
acquiring maintenance material information corresponding to the fault code;
and carrying out fault repair on the intelligent household equipment in a maintenance mode of sending the description information of the fault code and the maintenance material information to a maintenance center.
5. The intelligent household equipment fault processing method according to claim 1, wherein the intelligent household equipment is an intelligent air conditioner, and the description information of the intelligent household equipment performance abnormality based on the user perception includes:
the intelligent air conditioner is poor in refrigerating or heating effect, and the intelligent air conditioner is high in noise.
6. A fault processing method for intelligent household equipment is applied to the intelligent household equipment, and comprises the following steps:
and sending data information of the intelligent household equipment to a server, wherein the data information comprises the operation parameters and/or fault codes of the intelligent household equipment.
7. The intelligent household equipment fault processing method is applied to a terminal, and comprises the following steps:
and responding to the received description information of the intelligent household equipment, and sending the description information to a server, wherein the description information is the description information of the deviation of the intelligent household equipment performance based on the user perception.
8. The utility model provides an intelligent household equipment fault handling device which characterized in that is applied to the server, the device includes:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is configured to acquire data information of the intelligent household equipment, and the data information comprises description information of performance deviation of the intelligent household equipment based on user perception and/or operation parameters sent by the intelligent household equipment;
and the processing unit is configured to perform fault repair on the intelligent household equipment in a maintenance mode matched with the fault if the intelligent household equipment is determined to have the fault according to the data information.
9. The intelligent household equipment fault processing device according to claim 8, wherein the processing unit determines that the intelligent household equipment has a fault by:
according to the data information, if the data information comprises description information of performance deviation of the intelligent home equipment based on user perception, determining that the intelligent home equipment has a fault;
the processing unit carries out fault repairing on the intelligent household equipment in a maintenance mode matched with the fault in the following mode:
acquiring a first performance with deviation of the intelligent household equipment and an operation parameter associated with the first performance based on the description information;
and performing fault repair on the intelligent household equipment in a maintenance mode of adjusting the operation parameters associated with the first performance.
10. The intelligent home equipment fault processing apparatus according to claim 8, wherein when the data information includes an operation parameter sent by the intelligent home equipment in real time, the processing unit determines the fault of the intelligent home equipment in the following manner:
according to the data information, comparing the operation parameters reported by the intelligent home equipment in real time with a plurality of prestored operation parameters, wherein each prestored operation parameter of the plurality of prestored operation parameters respectively corresponds to a preset working condition of the intelligent home equipment and a parameter representing normal operation under the preset working condition;
according to the comparison result, when the deviation between the real-time reported operation parameters of the intelligent household equipment and the normal operation parameters is determined, the intelligent household equipment is determined to have a fault;
the processing unit carries out fault repairing on the intelligent household equipment in a maintenance mode matched with the fault in the following mode:
acquiring a first preset working condition corresponding to the operation parameter with the deviation, and acquiring a correct operation parameter of the first preset working condition;
and according to the correct operation parameters of the first preset working conditions, correcting the operation parameters of the intelligent household equipment in a maintenance mode, and performing fault repair on the intelligent household equipment.
11. The device according to claim 8, wherein the data information further includes a fault code sent by the smart home device, and the processing unit determines the fault of the smart home device in the following manner:
according to the data information, obtaining pre-stored description information of the fault code;
determining that the intelligent household equipment has a fault according to the description information of the fault code;
the processing unit carries out fault repairing on the intelligent household equipment in a maintenance mode matched with the fault in the following mode:
acquiring maintenance material information corresponding to the fault code;
and carrying out fault repair on the intelligent household equipment in a maintenance mode of sending the description information of the fault code and the maintenance material information to a maintenance center.
12. The intelligent home equipment fault processing device according to claim 8, wherein the intelligent home equipment is an intelligent air conditioner, and the description information of the abnormal performance of the intelligent home equipment based on the user perception includes:
the intelligent air conditioner is poor in refrigerating or heating effect, and the intelligent air conditioner is high in noise.
13. The utility model provides an intelligent household equipment fault processing apparatus which characterized in that is applied to intelligent household equipment, the device includes:
the sending unit is configured to send data information of the intelligent household equipment to a server, and the data information comprises operation parameters and/or fault codes of the intelligent household equipment.
14. The utility model provides an intelligent household equipment fault handling device which characterized in that is applied to the terminal, the device includes:
the sending unit is configured to send the description information to a server in response to receiving the description information of the intelligent household equipment, wherein the description information is the description information of the intelligent household equipment performance deviation based on user perception.
15. The utility model provides an intelligent household equipment fault handling device which characterized in that includes:
a processor;
a memory for storing processor-executable instructions;
wherein the processor is configured to execute the smart home device fault handling method of any one of claims 1-5.
16. A non-transitory computer-readable storage medium, wherein instructions of the storage medium, when executed by a processor of a mobile terminal, enable the mobile terminal to perform the smart home device fault handling method of any one of claims 1 to 5.
17. The utility model provides an intelligent household equipment fault handling device which characterized in that includes:
a processor;
a memory for storing processor-executable instructions;
wherein the processor is configured to perform the smart home device failure handling method of claim 6 or 7.
18. A non-transitory computer-readable storage medium, wherein instructions of the storage medium, when executed by a processor of a mobile terminal, enable the mobile terminal to perform the smart home device fault handling method of claim 6 or 7.
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Application publication date: 20210223 |