CN110145838A - Fault detection method, processing method and the air conditioner of air conditioner - Google Patents
Fault detection method, processing method and the air conditioner of air conditioner Download PDFInfo
- Publication number
- CN110145838A CN110145838A CN201910467949.5A CN201910467949A CN110145838A CN 110145838 A CN110145838 A CN 110145838A CN 201910467949 A CN201910467949 A CN 201910467949A CN 110145838 A CN110145838 A CN 110145838A
- Authority
- CN
- China
- Prior art keywords
- air conditioner
- repairment
- reporting
- reports
- fault
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
- F24F11/32—Responding to malfunctions or emergencies
- F24F11/38—Failure diagnosis
-
- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/52—Indication arrangements, e.g. displays
-
- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/56—Remote control
- F24F11/58—Remote control using Internet communication
Landscapes
- Engineering & Computer Science (AREA)
- Chemical & Material Sciences (AREA)
- Combustion & Propulsion (AREA)
- Mechanical Engineering (AREA)
- General Engineering & Computer Science (AREA)
- Human Computer Interaction (AREA)
- Health & Medical Sciences (AREA)
- Biomedical Technology (AREA)
- Air Conditioning Control Device (AREA)
Abstract
The present invention provides fault detection method, processing method and the air conditioner of a kind of air conditioner, is related to air conditioner technical field, and the fault detection method includes: startup separator detection function, is measured in real time to the operating status of air conditioner；When detecting the operating status exception of the air conditioner, the air conditioner is determined to guarantee to keep in good repair air conditioner；Report the operation data of air conditioner described in acquisition for repairment；The operation data for reporting air conditioner for repairment is sent to server end, so that mobile terminal accesses to the operation data by the server.The fault detection method of air conditioner provided by the invention can be avoided passing through to scene and be detected to air conditioner, to reduce the number for carrying out on-site maintenance to air conditioner, reduce the inconvenience caused by air conditioner user and after-sales staff.
Description
Technical field
The present invention relates to air-conditioning technical field, in particular to a kind of air conditioner malfunction detection method, processing method and
Air conditioner.
Background technique
When air conditioner breaks down at present, need to visit by after-sales staff to analyze failure to check air conditioner
Reason, then repaired for failure cause；If encountering complex problem, or even maintenance and inspection of repeatedly visiting are needed,
It makes troubles to user and maintenance personal.
Summary of the invention
Problems solved by the invention be when being repaired to air conditioner due to repeatedly visiting maintenance and inspection to user and dimension
The personnel of repairing make troubles.
For the above problem of determining, the present invention provides a kind of fault detection method of air conditioner, comprising:
Startup separator detection function is measured in real time the operating status of air conditioner；
When detecting the operating status exception of the air conditioner, determine that the air conditioner is to report air conditioner for repairment；
Report the operation data of air conditioner described in acquisition for repairment；
The operation data for reporting air conditioner for repairment is sent to server end, so that mobile terminal passes through the service
Device accesses to the operation data.
On the one hand the fault detection method of air conditioner provided by the invention can be avoided passing through to scene and be carried out to air conditioner
Detection reduces the inconvenience caused by air conditioner user and after-sales staff to reduce the number for carrying out on-site maintenance to air conditioner；
On the other hand it according to the reason of the Operational Data Analysis conditioners running conditions exception of air conditioner, improves to air conditioner fault reason
The accuracy of judgement, convenient for improving the efficiency repaired to air conditioner.
Optionally, the operation data that air conditioner is reported in the acquisition for repairment includes: to report the hardware data of air conditioner described in acquisition for repairment
With status data.
The fault detection method of air conditioner provided by the invention reports the hardware data of air conditioner for repairment, by obtaining convenient for obtaining
After taking failure cause, corresponding maintenance policy is determined according to the specific hardware data of air conditioner is reported for repairment, to formulate accurately dimension
Mode is repaired, the number that after-sales staff is made house calls is reduced；Report the status data of air conditioner for repairment by obtaining, convenient for by pair
The status data of acquisition is analyzed, and judges that abnormal reason occur in conditioners running conditions, to realize to air conditioner fault
Long-range detection.
Optionally, after determining the air conditioner to report air conditioner for repairment, further includes: issue air conditioner and report signal for repairment.
The fault detection method of air conditioner provided by the invention reports signal for repairment by issuing, notifies the air conditioner user sky
Adjust device operating status abnormal.
Optionally, it includes: display air conditioner fault code that the sending air conditioner, which reports signal for repairment,.
The fault detection method of air conditioner provided by the invention, by showing corresponding fault code, in order to air conditioner
User checks failure cause, finds out the reason of air conditioner is operating abnormally rapidly convenient for after-sales staff, improves maintenance efficiency.
Optionally, it includes: sending air conditioner fault alarm signal that the sending air conditioner, which reports signal for repairment, and/or, it issues empty
Adjust device halt instruction.
The fault detection method of air conditioner provided by the invention reminds user by issuing air conditioner fault alarm signal
There is exception in conditioners running conditions, and air conditioner is checked and repaired in time；It can also make sky by issuing halt instruction
Adjust device is out of service to carry out self-protection, on the one hand cause user note that on the other hand also can avoid because of air conditioner appearance therefore
It is continued to run when barrier and causes failure more serious.
Another object of the present invention is to provide a kind of fault handling methods of air conditioner, comprising:
It obtains air conditioner and reports instruction for repairment；
Obtain the media access control address for reporting air conditioner for repairment；
According to the media access control address for reporting air conditioner for repairment, by reporting air conditioner described in mobile terminal enquiry for repairment
Operation data obtains query result；
The operation data for reporting air conditioner for repairment is to send and deposit according to the fault detection method of above-mentioned air conditioner
Store up the data to server end and storage；
The state for reporting air conditioner for repairment is analyzed according to the query result, obtains analysis result；
The air conditioner that reports for repairment is handled according to the analysis result.
The fault handling method of air conditioner provided by the invention carries out the air conditioner reported for repairment according to the result of analysis corresponding
Processing, thus on the one hand limit after-sales staff by distance the maintenance of air conditioner, convenient for being repaired to air conditioner, separately
On the one hand the applicable experience of air conditioner user is also advantageously improved.
Optionally, the operation data by reporting air conditioner described in mobile terminal enquiry for repairment, obtaining query result includes:
The inquiry instruction for reporting air conditioner for repairment is sent to the server end by the mobile terminal；
The operation data for reporting air conditioner for repairment is sent to described by the server end according to the inquiry instruction
Mobile terminal；
The mobile terminal obtains the query result.
The fault handling method of air conditioner provided by the invention, it is real by the reciprocation of mobile terminal and server end
The now inquiry to air conditioner operation data is reported for repairment, consequently facilitating after-sales staff remotely monitors the operation of air conditioner, so that
After-sales staff understands the failure cause of air conditioner in time, improves the satisfaction of air conditioner user.
Optionally, described that the state for reporting air conditioner for repairment is analyzed according to the query result, obtain described point
Analysing result includes:
The query result is compared with preset threshold；
If the query result is in the preset threshold range, the analysis result is described to report air conditioner for repairment and be
Operate normally air conditioner；
If the query result is not in the preset threshold range, the analysis result reports air conditioner for repairment to be described
For failure air conditioner.
The fault handling method of air conditioner provided by the invention judges failure cause according to fault data, according to failure original
Because formulating corresponding maintenance measures, to improve to the efficiency reporting air conditioner for repairment and repairing.
Optionally, it is described according to the analysis result to it is described report for repairment air conditioner carry out processing include:
If the air conditioner that reports for repairment is failure air conditioner, the fault data of air conditioner is reported described in acquisition for repairment；
According to the fault data for reporting air conditioner for repairment, the failure cause of air conditioner is reported described in determination for repairment；
According to the failure cause, the operating parameter for reporting air conditioner for repairment is adjusted by the mobile terminal.
The fault handling method of air conditioner provided by the invention determines failure cause according to fault data, to be directed to
Repair to reporting air conditioner for repairment to property；For because of failure caused by program offering question, after-sales staff can pass through mobile terminal
It is adjusted to the corresponding operation Parameter On-line of air conditioner is reported for repairment, so that air conditioner adjusted can operate normally, realization pair
The long-range monitoring and maintenance of air conditioner improve air conditioner and use to avoid bringing inconvenience to air conditioner user because of on-site maintenance
The satisfaction at family, while the maintenance efficiency of air conditioner can also be improved.
Optionally, described be adjusted by the mobile terminal to the operating parameter for reporting air conditioner for repairment includes:
Operating parameter to be adjusted is selected by the mobile terminal；
The adjusting range of the operating parameter to be adjusted is set；
The adjusting range of the operating parameter to be adjusted is sent to and described reports air conditioner for repairment；
The air conditioner that reports for repairment joins the operation to be adjusted according to the adjusting range of the operating parameter to be adjusted
Number is adjusted.
The fault handling method of air conditioner provided by the invention is adjusted by operating parameter of the mobile terminal to air conditioner
It is whole, realize the long-distance service to air conditioner, to reduce the number that after-sales staff is made house calls, for after-sales staff with
While air conditioner user provides convenient, the maintenance efficiency of air conditioner is also improved.
Optionally, described that the operating parameter for reporting air conditioner for repairment is adjusted by the mobile terminal, described
It reports for repairment after air conditioner is adjusted the operating parameter to be adjusted according to the adjusting range of the operating parameter to be adjusted,
Further include:
It sends adjustment and completes signal to the mobile terminal.
The fault handling method of air conditioner provided by the invention completes signal to mobile terminal, the shifting by sending to adjust
After dynamic terminal receives adjustment completion signal, notice air conditioner user, which adjusts, to be completed, and air conditioner user opens air conditioner, air conditioner
Control module read setting information, execute setting function, complete to the on-line maintenance of air conditioner.
It is optionally, described that the air conditioner that reports for repairment is handled according to the analysis result further include:
If described report air conditioner for repairment to operate normally air conditioner, that reports air conditioner described in acquisition for repairment reports signal for repairment；
If the signal that reports for repairment for reporting air conditioner for repairment is protection stopping signal, obtains protection and shut down reason；
Reason is shut down according to the protection, the protection stopping function for reporting air conditioner for repairment is shielded.
The fault handling method of air conditioner provided by the invention is determining when reporting signal for repairment to report by mistake of air conditioner, inquiry
It reports reason by mistake, is reported by mistake if it is because caused by shutting down protection, the protection stopping function of wrong report can will be caused to shield, with
It avoids causing to report by mistake again in air conditioner operational process, improves the satisfaction of air conditioner user.
Another object of the present invention is to provide a kind of air conditioner, including computer readable storage medium, the computer
Readable storage medium storing program for executing includes executable instruction, when the executable instruction is performed, realizes the failure inspection of above-mentioned air conditioner
Survey method.
Air conditioner provided by the invention is identical as the advantage of the fault detection method of above-mentioned air conditioner compared with the existing technology,
Repeats no more herein.
Detailed description of the invention
Fig. 1 is the flow diagram of fault detection method of the present invention；
Fig. 2 is the flow diagram of fault handling method of the present invention；
Fig. 3 is of the present invention based on the analysis results to the flow diagram for reporting air conditioner for repairment and being handled；
Fig. 4 is the inquiry of APP and control schematic diagram after sale of the present invention；
Fig. 5 is the schematic diagram of the present invention that control is adjusted to operating parameter.
Specific embodiment
To make the above purposes, features and advantages of the invention more obvious and understandable, with reference to the accompanying drawing to the present invention
Specific embodiment be described in detail.
When air conditioner breaks down, after needing after-sales staff that scene is gone to check air conditioner, then repair, in case of
Complex situation, it is also necessary to which the multiple on-site maintenance of after-sales staff brings inconvenience to air conditioner user and after-sales staff.
To solve the problems, such as that air-conditioner repair inconvenience, the present invention provides a kind of fault detection method of air conditioner, joins
As shown in Figure 1, which includes:
S1: obtaining air conditioner open command, and air conditioner is opened；
S2: starting the fault detection capability of air conditioner, is measured in real time to the operating status of air conditioner；
S3: judging whether the operating status of air conditioner is normal, if the operating status of air conditioner is normal, enter step S2, no
Then enter step S4；
S4: determine that the air conditioner is to report air conditioner for repairment, while obtaining the operation data for reporting air conditioner for repairment；
S5: being sent to server end for the operation data for reporting air conditioner for repairment, so that mobile terminal passes through server to operation
Data access.
After opening fault detection capability, real-time monitoring is carried out to the operating status of air conditioner, is detecting air conditioner operation
When abnormal state, determine that the air conditioner is to report air conditioner for repairment；The control module of air conditioner can also be further sent out and report signal for repairment,
Notify that the air conditioner user conditioners running conditions are abnormal；This is reported for repairment operation data that air conditioner issues when reporting signal for repairment to send
And it saves to the server end communicated to connect with the control module of air conditioner；The server end includes cloud server end；Air conditioner
User receive air conditioner report signal for repairment after, the square after sale of air conditioner is reported in connection for repairment, and after-sales staff passes through logical with server end
Believe the mobile terminal of connection, inquiry is stored in the operation data reported for repairment when signal is reported in air conditioner sending for repairment in server, to this
Operation data is analyzed, and the reason of conditioners running conditions exception is reported in judgement for repairment, further according to the reason to air conditioner into
It goes and repairs, to avoid giving air conditioner user bring inconvenience due to needing repeatedly scene to be gone to repair air conditioner.
The fault detection method of air conditioner provided by the invention is measured in real time by the operating status to air conditioner,
And operation data when by conditioners running conditions exception is stored to server end, so that after-sales staff can pass through mobile terminal
Operation data when reporting conditioners running conditions exception for repairment is obtained, it is abnormal to judge that conditioners running conditions occur according to operation data
The reason of, corresponding maintenance policy is formulated according to the reason, realization remotely detects the failure of air conditioner, on the one hand can be with
It avoids passing through to scene and air conditioner is detected, to reduce the number for carrying out on-site maintenance to air conditioner, reduce to air-conditioning
Inconvenience caused by device user and after-sales staff；On the other hand abnormal according to the Operational Data Analysis conditioners running conditions of air conditioner
The reason of, the accuracy judged air conditioner fault reason is improved, convenient for improving the efficiency repaired to air conditioner.
When detecting conditioners running conditions exception, it includes: that air-conditioning is reported in acquisition for repairment that the operation data of air conditioner is reported in acquisition, which for repairment,
The hardware data and status data of device.
The hardware data for wherein reporting air conditioner for repairment includes reporting type and the corresponding configuration information of type of air conditioner etc. for repairment
Data relevant to the hardware of air conditioner；Report the hardware data of air conditioner for repairment by obtaining, after obtaining failure cause, according to
It reports the specific hardware data of air conditioner for repairment and determines corresponding maintenance policy, to formulate accurate maintenance mode, reduce people after sale
The number that member makes house calls.
The status data for reporting air conditioner for repairment includes that each temperature sensor detects in air conditioner temperature data, each pressure pass
The running current of pressure data, air conditioner that sensor detects, busbar voltage, the start-stop state of indoor fan, outdoor fan
Start-stop state, running frequency of compressor etc. can indicate to report the data of the operating status of air conditioner for repairment.
Report the status data of air conditioner for repairment, by obtaining convenient for judging sky by analyzing the status data of acquisition
Device operating status is adjusted abnormal reason occur, to realize the long-range detection to air conditioner fault.
When determining the operating status exception of air conditioner, issuing air conditioner and reporting signal for repairment includes: display air conditioner fault generation
Code.
The data that control module is abnormal according to the operating status of air conditioner, tentatively judge abnormal cause, in air conditioner
Display lamp plate at the corresponding fault code of display, in order to which air conditioner user checks failure cause, meanwhile, if air conditioner is used
Family is reported for repairment, the fault code directly can be sent after-sales staff, finds out air conditioner operation exception rapidly convenient for after-sales staff
Reason improves maintenance efficiency.
To issue air conditioner in the present invention and reporting signal for repairment convenient for reminding air conditioner user when issuing air conditioner and reporting signal for repairment
Further include: air conditioner fault alarm signal is issued, and/or, issue air conditioner halt instruction.
By issuing air conditioner fault alarm signal, user's conditioners running conditions are reminded to occur abnormal, in time to air-conditioning
Device is checked and is repaired；Air conditioner can also be kept out of service to carry out self-protection, on the one hand by issuing halt instruction
Cause user note that on the other hand also can avoid causing failure more serious due to continuing to run when air conditioner breaks down.
Another object of the present invention is to provide a kind of fault handling methods of air conditioner；In the failure with above-mentioned air conditioner
After detection method detects conditioners running conditions exception, air conditioner user judges whether to need after-sales staff according to failure cause
It repairs, if it is decided that needs repair, then can contact the media that after-sales staff is reported for repairment, and will report air conditioner for repairment
Accessing to control address (MAC) is supplied to after-sales staff, and after-sales staff passes through the specific application program that is installed on mobile terminal
(APP), such as APP after sale, the MAC Address for reporting air conditioner for repairment is inputted, instruction is reported for repairment to server end sending, to storage and service
The operating status for reporting air conditioner for repairment in device is inquired, is analyzed and further repaired, and wherein mobile terminal can be notebook
The common mobile device such as computer, tablet computer, mobile phone.
Specifically, shown in Figure 2, the fault handling method of air conditioner provided by the invention includes:
S01: it obtains air conditioner and reports instruction for repairment；
S02: the MAC Address for reporting air conditioner for repairment is obtained；
S03: it according to the MAC Address for reporting air conditioner for repairment, reports the operation data of air conditioner for repairment by mobile terminal enquiry, obtains
Query result；
S04: analyzing the state for reporting air conditioner for repairment according to query result, obtains analysis result；
S05: it handles based on the analysis results to reporting air conditioner for repairment.
Wherein according to the MAC Address for reporting air conditioner for repairment, when reporting the operation data of air conditioner for repairment by mobile terminal enquiry, report
The operation data of air conditioner is repaired to send and store to the operation data of server end for the fault detection method of above-mentioned air conditioner.
When after-sales staff issues inquiry instruction, the failure cause that can be also reported for repairment according to air conditioner user tentatively judges air-conditioning
Device operating status judges air conditioner after there is abnormal period, or the operating status by understanding air conditioner to air conditioner user
There is the abnormal period in operating status, needs to report sky for repairment in a certain special time period inquired further according to judging result selection
The operation data for adjusting device, to improve the efficiency of inquiry.
After analyzing query result, the air conditioner reported for repairment is performed corresponding processing according to the result of analysis, if
It is judged as that a certain hardware for reporting air conditioner for repairment goes wrong based on the analysis results, then after-sales staff can directly carry the hardware or phase
The tool on-site maintenance answered is primary, to reduce the number made house calls；If it is determined that failure cause is a certain program
Offering question, then after-sales staff can be modified corresponding setting by mobile terminal, be not required to on-site maintenance, thus
On the one hand limit after-sales staff by distance the maintenance of air conditioner, convenient for repairing to air conditioner, on the other hand also
Conducive to the applicable experience for improving air conditioner user.
The operation data for reporting air conditioner for repairment by mobile terminal enquiry, obtaining query result includes:
S031: the inquiry instruction for reporting air conditioner for repairment is sent to server end by mobile terminal；
S032: the operation data for reporting air conditioner for repairment is sent to mobile terminal according to inquiry instruction by server end；
S033: mobile terminal obtains query result.
After-sales staff sends inquiry instruction according to the MAC Address for reporting air conditioner for repairment, by APP specific on mobile terminal
To server end, server end obtains the operation data of the air conditioner of the MAC Address, and the operation data of the air conditioner is sent out
It send to APP corresponding on the mobile terminal for issuing inquiry instruction, so that after-sales staff is obtained query result, in order to after-sales staff
The operating status for reporting air conditioner for repairment is analyzed according to the query result, obtains analysis result.
By the reciprocation of mobile terminal and server end, the inquiry to air conditioner operation data is reported for repairment is realized, thus
The operation of air conditioner is remotely monitored convenient for after-sales staff, so that after-sales staff understands the failure cause of air conditioner in time,
Improve the satisfaction of air conditioner user.
Specifically, being analyzed according to query result the state for reporting air conditioner for repairment, being analyzed after obtaining query result
Result includes:
S041: query result is compared with preset threshold；
S042: judging whether query result is in preset threshold range, if query result is in preset threshold range,
S043 is then entered step, S044 is otherwise entered step；
S043: judgement reports air conditioner for repairment to operate normally air conditioner；
S044: judgement reports air conditioner for repairment as failure air conditioner.
Wherein preset threshold be air conditioner operate normally when operation data range extremely, the specific range root of the preset threshold
According to the specific category for the operation data inquired and depending on reporting the specific model of air conditioner for repairment；When the operation data of inquiry is in
When in the preset threshold range, it was demonstrated that the operating status for reporting air conditioner for repairment is normal, and therefore, it is normal for determining that this reports air conditioner for repairment
Air conditioner is run, can determine whether that the troublshooting instruction of air conditioner may be wrong report at this time.
On the contrary, judgement reports air conditioner for repairment at this time as failure when the operation data of inquiry is not in preset threshold range
Air conditioner, and failure cause can be judged according to the operation data being not in preset threshold range.
By the way that the operation data inquired to be compared with preset threshold, to judge to report for repairment whether air conditioner is failure sky
Adjust device, in order to which judge air conditioner reports whether signal is wrong report for repairment, to avoid when air conditioner is reported by mistake still to the air-conditioning
Device repairs and causes unnecessary trouble to after-sales staff and air conditioner user, to improve the satisfaction of air conditioner user
Degree.
After determining to report air conditioner for repairment as failure air conditioner, further obtains and be not in the operation data for reporting air conditioner for repairment
Data in preset threshold range, i.e. fault data further judge failure cause according to the fault data, according to failure cause
Corresponding maintenance measures are formulated, to improve to the efficiency reporting air conditioner for repairment and repairing；In addition, to improve the satisfaction of user,
After determining to report for repairment air conditioner to operate normally air conditioner, the reason of air conditioner issues wrong report, and root can be also further judged
It takes appropriate measures according to the wrong report reason, is reported by mistake again to avoid the air conditioner.
Specifically, shown in Figure 3, include: to reporting air conditioner for repairment and carry out processing based on the analysis results
S051: judgement reports whether air conditioner is failure air conditioner for repairment, if reporting air conditioner for repairment is failure air conditioner, enters step
Rapid S052, otherwise enters step S055；
S052: the fault data for reporting air conditioner for repairment is obtained；
S053: according to the fault data for reporting air conditioner for repairment, the failure cause for reporting air conditioner for repairment is determined；
S054: according to failure cause, the operating parameter for reporting air conditioner for repairment is adjusted by mobile terminal；
S055: obtain report air conditioner for repairment report signal for repairment；
S056: it if the signal that reports for repairment for reporting air conditioner for repairment is protection halt instruction, obtains protection and shuts down reason；
S057: reason is shut down according to protection, the protection stopping function for reporting air conditioner for repairment is shielded.
When judging to report for repairment air conditioner as failure air conditioner, failure cause is determined according to fault data, thus targetedly
Ground is repaired to air conditioner is reported for repairment；For the air conditioner fault because of caused by hardware reason, air conditioner is reported for repairment by reading
The hardware datas such as model information, after hardware material and corresponding tool required for determining, after-sales staff can be by the side visited
Formula repairs；For because of failure caused by program offering question, after-sales staff can be by mobile terminal to reporting air conditioner for repairment
Corresponding operation Parameter On-line is adjusted, so that air conditioner adjusted can operate normally, is realized to the long-range of air conditioner
Monitoring and maintenance improve the satisfaction of air conditioner user, together to avoid bringing inconvenience to air conditioner user because of on-site maintenance
When can also improve the maintenance efficiency of air conditioner.
Determining when reporting signal for repairment to report by mistake of air conditioner, inquiry wrong report reason, if it is because caused by shutting down protection
Wrong report can will cause the protection stopping function of wrong report to shield, to avoid causing to report by mistake again in air conditioner operational process,
Improve the satisfaction of air conditioner user.
For example, report for repairment air conditioner fault code be lack fluorine protection, after-sales staff by APP after sale carry out correspond to failure/
Guard shield control setting, is arranged in communications protocol and correspond to identification code, as communications protocol it is fixed be " lack fluorine protection ", setting identifies
Code 1, which executes, lacks fluorine protection, if setting identification code 0, shields and lacks fluorine protection, to avoid air conditioner from frequently reporting by mistake, identification code is arranged
0, it is no longer executed after being arranged successfully and lacks fluorine protection detection, to avoid shutting down because lacking fluorine protection again.
Specifically, being joined by mobile terminal to the operation for reporting air conditioner for repairment after the failure cause of air conditioner is reported in determination for repairment
Number, which is adjusted, includes:
S0541: operating parameter to be adjusted is selected by mobile terminal；
S0542: the adjusting range of operating parameter to be adjusted is set；
S0543: the adjusting range of operating parameter to be adjusted is sent to and reports air conditioner for repairment；
S0544: it reports air conditioner for repairment and operating parameter to be adjusted is adjusted according to the adjusting range of operating parameter to be adjusted.
On the specific APP of mobile terminal, such as APP after sale, the operation that selection is adjusted according to the needs that failure cause determines
Parameter, the threshold range of the operating parameter, is arranged the adjusting range of operating parameter to be adjusted when operating normally further according to air conditioner,
After being provided with, which is sent to and reports air conditioner for repairment, reports air conditioner for repairment further according to receipts
To adjustment instruction corresponding setting is adjusted, complete the long-distance service to air conditioner.
It is adjusted by operating parameter of the mobile terminal to air conditioner, realizes the long-distance service to air conditioner, thus
The number that after-sales staff is made house calls is reduced also to improve while providing convenient with air conditioner user for after-sales staff
The maintenance efficiency of air conditioner.
In addition, reporting air conditioner for repairment according to the adjusting range of operating parameter to be adjusted to improve the maintenance efficiency of air conditioner
After being adjusted to operating parameter to be adjusted, further includes:
S0545: it sends adjustment and completes signal to mobile terminal.
After the mobile terminal receives adjustment completion signal, notice air conditioner user, which adjusts, to be completed, and air conditioner user will be empty
Air conditioner is reopened after adjusting device power-off, the control module of air conditioner reads setting information, executes setting function, completes to air-conditioning
The on-line maintenance of device.
In addition to by being configured according to failure cause to the corresponding operating parameter of air conditioner, air conditioner provided by the invention
Fault handling method, after-sales staff receive air conditioner user because freeze or heat low-and high-frequency operation noise is big, refrigeration not
When the complaint of the problems such as enough cold, heating is not hot enough, it can select to enter the adjustment control of corresponding function as desired by mobile terminal
System, such as when user feedback cooling/heating low-and high-frequency noise is big, can carry out operation highest/low frequency to air conditioner by mobile terminal
Rate adjustment, control system highest low-limit frequency is to achieve the purpose that noise abatement；When user feedback is freezed, not cold enough, heating is not hot enough
When, set temperature drop can be carried out to air conditioner according to demand by mobile terminal and rise coefficient setting, allow user's body meeting to realize
Apparent creeping chill and warm sense purpose.
For the fault monitoring method and fault handling method for realizing above-mentioned air conditioner, in the present invention on mobile terminals
Specific APP, it is defeated such as the inquiry of APP and control schematic diagram after sale as shown in figure 4, after after-sales staff enters APP control interface after sale
The MAC Address for reporting air conditioner for repairment that access customer provides, it can be seen that corresponding type configuration information, while entering selection interface；Into
It after selection interface, may be selected to enter fault inquiry, also may be selected to enter control interface after sale, be selected according to demand.
If selection enters fault inquiry, after setting query time section, the fortune of period is corresponded in APP reading service device after sale
Row data, after-sales staff carry out accident analysis according to the operation data of reading；After poll-final, if selection is exited, exits and sell
APP afterwards；If selection returns, it is again introduced into APP selection interface after sale.
If selection enters control interface after sale, function control after sale is carried out by could be adjusted to corresponding operating parameter
Setting signal after being provided with, is sent to the control module for reporting air conditioner for repairment by system, and control module receives signal and controls air-conditioning
Device executes.
Specifically, shown in Figure 5, into after control interface after sale, after-sales staff can select to enter adjustment according to demand
Function is adjusted control to corresponding operating parameter, also may be selected to enter function of shielding, carries out corresponding shielding control.
Another object of the present invention is to provide a kind of air conditioner, which includes computer readable storage medium,
Middle computer readable storage medium includes executable instruction, when the executable instruction is performed, realizes above-mentioned air conditioner
Fault detection method.
Air conditioner provided by the invention is realized by executing the executable instruction in computer readable storage medium to sky
On-line checking and the processing of device failure are adjusted, thus on the one hand can reduce the number that on-site maintenance is carried out to air conditioner, reduction pair
Inconvenience caused by air conditioner user and after-sales staff；On the other hand efficiency air conditioner repaired convenient for raising.
Although present disclosure is as above, present invention is not limited to this.Anyone skilled in the art are not departing from this
It in the spirit and scope of invention, can make various changes or modifications, therefore protection scope of the present invention should be with claim institute
Subject to the range of restriction.
Claims (13)
1. a kind of fault detection method of air conditioner characterized by comprising
Startup separator detection function is measured in real time the operating status of air conditioner；
When detecting the operating status exception of the air conditioner, determine that the air conditioner is to report air conditioner for repairment；
Report the operation data of air conditioner described in acquisition for repairment；
The operation data for reporting air conditioner for repairment is sent to server end, so that mobile terminal passes through the server pair
The operation data accesses.
2. the fault detection method of air conditioner according to claim 1, which is characterized in that air conditioner is reported in the acquisition for repairment
Operation data includes: to report the hardware data and status data of air conditioner described in acquisition for repairment.
3. the fault detection method of air conditioner according to claim 1, which is characterized in that determining the air conditioner for report
After repairing air conditioner, further includes: issue air conditioner and report signal for repairment.
4. the fault detection method of air conditioner according to claim 3, which is characterized in that the sending air conditioner reports letter for repairment
It number include: display air conditioner fault code.
5. the fault detection method of air conditioner according to claim 3, which is characterized in that the sending air conditioner reports letter for repairment
Number include: issue air conditioner fault alarm signal, and/or, issue air conditioner halt instruction.
6. a kind of fault handling method of air conditioner characterized by comprising
It obtains air conditioner and reports instruction for repairment；
Obtain the media access control address for reporting air conditioner for repairment；
According to the media access control address for reporting air conditioner for repairment, by the operation for reporting air conditioner described in mobile terminal enquiry for repairment
Data obtain query result；
The operation data for reporting air conditioner for repairment is to be examined according to the failure of the described in any item air conditioners of Claims 1 to 5
The data that survey method is sent to server end and stores；
The state for reporting air conditioner for repairment is analyzed according to the query result, obtains analysis result；
The air conditioner that reports for repairment is handled according to the analysis result.
7. the fault handling method of air conditioner according to claim 6, which is characterized in that described to pass through mobile terminal enquiry
The operation data for reporting air conditioner for repairment, obtaining query result includes:
The inquiry instruction for reporting air conditioner for repairment is sent to the server end by the mobile terminal；
The operation data for reporting air conditioner for repairment is sent to the movement according to the inquiry instruction by the server end
Terminal；
The mobile terminal obtains the query result.
8. the fault handling method of air conditioner according to claim 6, which is characterized in that described according to the query result
The state for reporting air conditioner for repairment is analyzed, obtaining the analysis result includes:
The query result is compared with preset threshold；
If the query result is in the preset threshold range, the analysis result is that described to report air conditioner for repairment be normal
Run air conditioner；
If the query result is not in the preset threshold range, the analysis result is that the air conditioner that reports for repairment is event
Hinder air conditioner.
9. the fault handling method of air conditioner according to claim 8, which is characterized in that described according to the analysis result
To it is described report for repairment air conditioner carry out processing include:
If the air conditioner that reports for repairment is failure air conditioner, the fault data of air conditioner is reported described in acquisition for repairment；
According to the fault data for reporting air conditioner for repairment, the failure cause of air conditioner is reported described in determination for repairment；
According to the failure cause, the operating parameter for reporting air conditioner for repairment is adjusted by the mobile terminal.
10. the fault handling method of air conditioner according to claim 9, which is characterized in that described by described mobile whole
End, which is adjusted the operating parameter for reporting air conditioner for repairment, includes:
Operating parameter to be adjusted is selected by the mobile terminal；
The adjusting range of the operating parameter to be adjusted is set；
The adjusting range of the operating parameter to be adjusted is sent to and described reports air conditioner for repairment；
It is described report for repairment air conditioner according to the adjusting range of the operating parameter to be adjusted to the operating parameter to be adjusted into
Row adjustment.
11. the fault handling method of air conditioner according to claim 10, which is characterized in that described by described mobile whole
End is adjusted the operating parameter for reporting air conditioner for repairment, in the air conditioner that reports for repairment according to the operating parameter to be adjusted
After the adjusting range is adjusted the operating parameter to be adjusted, further includes:
It sends adjustment and completes signal to the mobile terminal.
12. the fault handling method of air conditioner according to claim 8, which is characterized in that described to be tied according to the analysis
Fruit handles the air conditioner that reports for repairment further include:
If described report air conditioner for repairment to operate normally air conditioner, that reports air conditioner described in acquisition for repairment reports signal for repairment；
If the signal that reports for repairment for reporting air conditioner for repairment is protection stopping signal, obtains protection and shut down reason；
Reason is shut down according to the protection, the protection stopping function for reporting air conditioner for repairment is shielded.
13. a kind of air conditioner, which is characterized in that including computer readable storage medium, the computer readable storage medium packet
Executable instruction is included, when the executable instruction is performed, realizes the event of the described in any item air conditioners of Claims 1 to 5
Hinder detection method.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910467949.5A CN110145838A (en) | 2019-05-31 | 2019-05-31 | Fault detection method, processing method and the air conditioner of air conditioner |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910467949.5A CN110145838A (en) | 2019-05-31 | 2019-05-31 | Fault detection method, processing method and the air conditioner of air conditioner |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110145838A true CN110145838A (en) | 2019-08-20 |
Family
ID=67590072
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910467949.5A Pending CN110145838A (en) | 2019-05-31 | 2019-05-31 | Fault detection method, processing method and the air conditioner of air conditioner |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110145838A (en) |
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110749027A (en) * | 2019-10-29 | 2020-02-04 | 珠海格力电器股份有限公司 | Monitoring method and device for electrical equipment, air conditioner and storage medium |
| CN110779154A (en) * | 2019-11-07 | 2020-02-11 | 珠海格力电器股份有限公司 | Control method and device of air conditioner |
| CN111596561A (en) * | 2020-05-14 | 2020-08-28 | 芜湖美的厨卫电器制造有限公司 | Control method of household appliance, household appliance and household appliance monitoring system |
| CN111981633A (en) * | 2020-08-31 | 2020-11-24 | 宁波奥克斯电气股份有限公司 | Air conditioner exception handling method, device and system and server |
| CN111998502A (en) * | 2020-08-24 | 2020-11-27 | 宁波奥克斯电气股份有限公司 | Air conditioner operation data recording method and device, air conditioner and storage medium |
| CN112214491A (en) * | 2020-10-19 | 2021-01-12 | 珠海格力电器股份有限公司 | Fault data acquisition method and fault data acquisition terminal |
| CN112393376A (en) * | 2020-11-06 | 2021-02-23 | 北京小米移动软件有限公司 | Intelligent household equipment fault processing method and device and storage medium |
| CN114363157A (en) * | 2021-12-17 | 2022-04-15 | 深圳鼎晶科技有限公司 | Equipment management method, device, equipment and medium based on equipment cloud platform |
| CN116384980A (en) * | 2023-05-25 | 2023-07-04 | 杭州青橄榄网络技术有限公司 | Repair reporting method and system |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2012118830A2 (en) * | 2011-02-28 | 2012-09-07 | Arensmeier Jeffrey N | Residential solutions hvac monitoring and diagnosis |
| CN104949276A (en) * | 2015-06-24 | 2015-09-30 | 海信（山东）空调有限公司 | Air conditioner running state self-detecting method and system |
| CN105072175A (en) * | 2015-07-30 | 2015-11-18 | 芜湖美智空调设备有限公司 | Air conditioner repair requesting method, air conditioner and server |
| CN108895607A (en) * | 2018-07-04 | 2018-11-27 | 珠海格力电器股份有限公司 | Air-conditioning fault handling method, device, storage medium, air-conditioning and server |
| CN109063864A (en) * | 2018-10-31 | 2018-12-21 | 奥克斯空调股份有限公司 | Troublshooting method, apparatus and home appliance maintenance service system |
| CN109405174A (en) * | 2018-10-08 | 2019-03-01 | 珠海格力电器股份有限公司 | A kind of fault message reports method and device for repairment |
-
2019
- 2019-05-31 CN CN201910467949.5A patent/CN110145838A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2012118830A2 (en) * | 2011-02-28 | 2012-09-07 | Arensmeier Jeffrey N | Residential solutions hvac monitoring and diagnosis |
| CN104949276A (en) * | 2015-06-24 | 2015-09-30 | 海信（山东）空调有限公司 | Air conditioner running state self-detecting method and system |
| CN105072175A (en) * | 2015-07-30 | 2015-11-18 | 芜湖美智空调设备有限公司 | Air conditioner repair requesting method, air conditioner and server |
| CN108895607A (en) * | 2018-07-04 | 2018-11-27 | 珠海格力电器股份有限公司 | Air-conditioning fault handling method, device, storage medium, air-conditioning and server |
| CN109405174A (en) * | 2018-10-08 | 2019-03-01 | 珠海格力电器股份有限公司 | A kind of fault message reports method and device for repairment |
| CN109063864A (en) * | 2018-10-31 | 2018-12-21 | 奥克斯空调股份有限公司 | Troublshooting method, apparatus and home appliance maintenance service system |
Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110749027A (en) * | 2019-10-29 | 2020-02-04 | 珠海格力电器股份有限公司 | Monitoring method and device for electrical equipment, air conditioner and storage medium |
| CN110779154A (en) * | 2019-11-07 | 2020-02-11 | 珠海格力电器股份有限公司 | Control method and device of air conditioner |
| CN111596561A (en) * | 2020-05-14 | 2020-08-28 | 芜湖美的厨卫电器制造有限公司 | Control method of household appliance, household appliance and household appliance monitoring system |
| CN111998502A (en) * | 2020-08-24 | 2020-11-27 | 宁波奥克斯电气股份有限公司 | Air conditioner operation data recording method and device, air conditioner and storage medium |
| CN111998502B (en) * | 2020-08-24 | 2022-07-26 | 宁波奥克斯电气股份有限公司 | Air conditioner operation data recording method and device, air conditioner and storage medium |
| CN111981633A (en) * | 2020-08-31 | 2020-11-24 | 宁波奥克斯电气股份有限公司 | Air conditioner exception handling method, device and system and server |
| CN112214491A (en) * | 2020-10-19 | 2021-01-12 | 珠海格力电器股份有限公司 | Fault data acquisition method and fault data acquisition terminal |
| CN112393376A (en) * | 2020-11-06 | 2021-02-23 | 北京小米移动软件有限公司 | Intelligent household equipment fault processing method and device and storage medium |
| CN114363157A (en) * | 2021-12-17 | 2022-04-15 | 深圳鼎晶科技有限公司 | Equipment management method, device, equipment and medium based on equipment cloud platform |
| CN116384980A (en) * | 2023-05-25 | 2023-07-04 | 杭州青橄榄网络技术有限公司 | Repair reporting method and system |
| CN116384980B (en) * | 2023-05-25 | 2023-08-25 | 杭州青橄榄网络技术有限公司 | Repair reporting method and system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN110145838A (en) | Fault detection method, processing method and the air conditioner of air conditioner | |
| US10496065B2 (en) | Systems and methods for mobile application for HVAC installation and diagnostics | |
| US11132892B1 (en) | Abberation detection technology | |
| CN104930659B (en) | Running state of air conditioner detection method and system | |
| US20210088390A1 (en) | Continuous calibration of sensors in a remotely monitored cooling system | |
| US10607478B1 (en) | Building security system with false alarm reduction using hierarchical relationships | |
| US11625012B2 (en) | Electrical equipment fault diagnosis and control | |
| EP3140599B1 (en) | Heat pump and air conditioning grading systems and methods | |
| US7031880B1 (en) | Method and apparatus for assessing performance of an environmental control system | |
| US20240094095A1 (en) | Managing The Effectiveness Of Repairs In Refrigeration Assets | |
| CN110506186B (en) | Refrigerator and cloud server for diagnosing causes of abnormal states | |
| US20080183424A1 (en) | Method and system for assessing performance of control systems | |
| CN106288568B (en) | The high voltage protective control method and device of central air-conditioning compressor | |
| CN107965918B (en) | Intelligent diagnosis system for gas water heater | |
| CN112665306B (en) | Refrigerator remote fault diagnosis system and diagnosis method thereof | |
| US20210191379A1 (en) | Building system with adaptive fault detection | |
| US20200132364A1 (en) | Freezer with remote management | |
| WO2022262629A1 (en) | Remote monitoring system based on internet of things air conditioners, and control method thereof | |
| CN105509254A (en) | Air conditioner fan failure detection method and device | |
| EP3084327B1 (en) | A method of controlling a network of refrigeration systems, an apparatus for managing repair of a refrigeration system and a related processor-readable storage medium | |
| Wang et al. | Advanced rooftop control (arc) retrofit: Field-test results | |
| JP2001343177A (en) | Fault diagnosing method, fault diagnosing device and recording medium | |
| CN113934191A (en) | Fault diagnosis system for water chilling unit | |
| Shoukas et al. | Analysis of fault data collected from automated fault detection and diagnostic products for packaged rooftop units | |
| CN117308505B (en) | Intelligent maintenance and decision support method suitable for commercial refrigerator |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20190820 |