CN110069051A - Household electrical appliances fault handling method and device - Google Patents
Household electrical appliances fault handling method and device Download PDFInfo
- Publication number
- CN110069051A CN110069051A CN201910356198.XA CN201910356198A CN110069051A CN 110069051 A CN110069051 A CN 110069051A CN 201910356198 A CN201910356198 A CN 201910356198A CN 110069051 A CN110069051 A CN 110069051A
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- household electrical
- electrical appliances
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- maintenance
- record
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B23/00—Testing or monitoring of control systems or parts thereof
- G05B23/02—Electric testing or monitoring
- G05B23/0205—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults
- G05B23/0218—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults characterised by the fault detection method dealing with either existing or incipient faults
-
- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B23/00—Testing or monitoring of control systems or parts thereof
- G05B23/02—Electric testing or monitoring
- G05B23/0205—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults
- G05B23/0259—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults characterized by the response to fault detection
- G05B23/0267—Fault communication, e.g. human machine interface [HMI]
- G05B23/0272—Presentation of monitored results, e.g. selection of status reports to be displayed; Filtering information to the user
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
Abstract
The application proposes a kind of household electrical appliances fault handling method and device, wherein, method includes: the operation information that household electrical appliances are obtained by home electronics server, household electrical appliances are determined there are when failure according to operation information, and control household electrical appliances carry out fault detection, to determine fault type, according to fault type, it inquires each maintenance for recording fault message to record to obtain the target record with Trouble Match, according to target record, generates maintenance work order.This method is after determining the fault type of household electrical appliances, it inquires with the target record of Trouble Match to generate maintenance work order, so that the failure of household electrical appliances can be accurately positioned according to maintenance work order by maintenance personal, ensure that the failure problems of household electrical appliances can be solved in an on-site maintenance, there is feedback fault message mistake to solve when user in the prior art fills in maintenance work order, so that maintenance personal can not be pin-pointed to failure problems, the accessory prepared or maintenance tool is caused to mismatch, in fact it could happen that the problem of secondary on-site maintenance.
Description
Technical field
This application involves intelligent appliance technical field more particularly to a kind of household electrical appliances fault handling methods and device.
Background technique
With the continuous development of intelligent appliance technology and Internet technology, intelligent appliance, such as intelligent air condition, laundry
Machine, refrigerator etc. are constantly universal, still, during user uses household electrical appliances, inevitably will appear some failures.
In the prior art, after household electrical appliances failure, it usually needs user oneself fills in maintenance work order, with guide maintenance people
Member carries out on-site maintenance.But user fill in maintenance work order when there may be feedback fault message inaccuracy phenomenon so that tie up
The personnel of repairing can not be pin-pointed to failure problems, cause the accessory prepared or maintenance tool to mismatch, in fact it could happen that on secondary
The problem of door maintenance.
Summary of the invention
The application proposes a kind of household electrical appliances fault handling method and device, and the fault type of household electrical appliances is determined by home electronics server
Afterwards, it inquires with the target record of Trouble Match to generate maintenance work order, so that maintenance personal can be quasi- according to maintenance work order
Determine position to household electrical appliances failure, it is ensured that the failure problems of household electrical appliances can be solved in an on-site maintenance.
The application first aspect embodiment proposes a kind of household electrical appliances fault handling method, comprising:
Obtain the operation information of household electrical appliances；
Determine that the household electrical appliances carry out fault detection there are the household electrical appliances when failure, are controlled according to the operation information, with true
Determine fault type；
According to the fault type, inquires each maintenance for recording fault message and record to obtain and the Trouble Match
Target record；
According to the target record, maintenance work order is generated.
The application second aspect embodiment proposes a kind of household electrical appliances fault treating apparatus, comprising:
Module is obtained, for obtaining the operation information of household electrical appliances；
Control module, for determining that the household electrical appliances are carried out there are the household electrical appliances when failure, are controlled according to the operation information
Fault detection, to determine fault type；
Enquiry module is recorded for according to the fault type, inquiring each maintenance for recording fault message to obtain
With the target record of the Trouble Match；
Generation module, for generating maintenance work order according to the target record.
The application third aspect embodiment proposes home electronics server, including memory, processor and is stored in memory
Computer program that is upper and can running on a processor when the processor executes described program, realizes that first aspect such as is implemented
Household electrical appliances fault handling method described in example.
The application fourth aspect embodiment proposes a kind of non-transitorycomputer readable storage medium, is stored thereon with meter
Calculation machine program realizes such as first aspect household electrical appliances fault handling method as described in the examples when the program is executed by processor.
One or more technical solutions provided in the embodiments of the present application have at least the following technical effects or advantages:
On the one hand, by obtaining the operation information of household electrical appliances, determine that household electrical appliances there are when failure, control household electrical appliances according to operation information
Fault detection is carried out, to determine fault type, according to fault type, each maintenance for recording fault message is inquired and records to obtain
Maintenance work order is generated according to target record to the target record with Trouble Match.This method is in the fault type for determining household electrical appliances
Afterwards, it inquires with the target record of Trouble Match to generate maintenance work order, so that maintenance personal can be quasi- according to maintenance work order
Determine position to household electrical appliances failure, it is ensured that the failure problems of household electrical appliances can be solved in an on-site maintenance, to solve the prior art
There is feedback fault message mistake when filling in maintenance work order in middle user, so that maintenance personal can not be pin-pointed to failure problems,
The accessory prepared or maintenance tool is caused to mismatch, in fact it could happen that the problem of secondary on-site maintenance.
On the other hand, home electronics server determines that the severity of failure is greater than threshold value journey according to the fault message received
When spending, to the associated client push fault cues information of household electrical appliances.So that user judges family's electric fault according to fault cues information
Whether need to generate maintenance work order, does not influence user in use, household electrical appliances can be not required to self-healing fault severity level is lower
Maintenance personal's on-site maintenance is wanted, manpower, financial resources are saved.
Another aspect is inquired each maintenance for recording fault message and is recorded to obtain and failure according to fault type
When the target record matched is multiple, according to matching degree, multiple target records are ranked up, the target record after sequence is remembered
It is downloaded in maintenance work order.Due to containing the Breakdown Maintenance note same or similar with the fault type of household electrical appliances in target record
Record, it is known that maintenance personal repairs family's electric fault, improves maintenance efficiency.
Detailed description of the invention
The application is above-mentioned and/or additional aspect and advantage will become from the following description of the accompanying drawings of embodiments
Obviously and it is readily appreciated that, in which:
Fig. 1 is a kind of flow diagram of household electrical appliances fault handling method provided by the embodiment of the present application one；
Fig. 2 is a kind of flow diagram of household electrical appliances fault handling method provided by the embodiment of the present application two；
Fig. 3 is a kind of flow diagram of household electrical appliances fault handling method provided by the embodiment of the present application three；
Fig. 4 is a kind of structural schematic diagram of household electrical appliances fault treating apparatus provided by the embodiment of the present application four.
Specific embodiment
In the prior art, when abnormal phenomenon occurs in household appliance, user is needed to fill in after-sales service work order to report
It repairs, but user is when feeding back fault message, it is understood that there may be since the subjective judgement of user leads to the fault message mistake of feedback,
So that maintenance personal can not be pin-pointed to failure problems, the accessory prepared or maintenance tool is caused to mismatch, in fact it could happen that
The case where secondary on-site maintenance.
In view of the above-mentioned problems, the embodiment of the present application proposes a kind of household electrical appliances fault handling method, by the fortune for obtaining household electrical appliances
Row information determines household electrical appliances there are when failure according to operation information, and control household electrical appliances carry out fault detection, to determine fault type, root
According to fault type, inquires each history for recording fault message and safeguard record to obtain the target record with Trouble Match, root
According to target record, maintenance work order is generated.
In order to better understand the above technical scheme, the exemplary reality of the application is more fully described below with reference to accompanying drawings
Apply example.Although showing the exemplary embodiment of the application in attached drawing, it being understood, however, that may be realized in various forms this Shen
Please and should not be limited by the embodiments set forth herein.It is to be able to thoroughly understand this on the contrary, providing these embodiments
It is open, and scope of the present application can be fully disclosed to those skilled in the art.
In order to better understand the above technical scheme, in conjunction with appended figures and specific embodiments to upper
Technical solution is stated to be described in detail.
Embodiment one
Fig. 1 is a kind of flow diagram of household electrical appliances fault handling method provided by the embodiment of the present application one.
As shown in Figure 1, the household electrical appliances fault handling method is executed by home electronics server end, specifically includes the following steps:
Step 101, the operation information of household electrical appliances is obtained.
Wherein, the operation information of household electrical appliances can refer to the operating status of household electrical appliances and the running operating parameter of household electrical appliances.
As a kind of possible situation, operation information can carry failure identification, be used to indicate the operating status of household electrical appliances
It is whether normal.For example, the operating status when household electrical appliances is deposited when abnormal, the failure identification that operation information carries is 1, works as household appliance
Operating status it is normal when, operation information carry failure identification be 0.
The failure identification is specifically the actual operation parameters according to household electrical appliances, if the normal operating parameters in setting
Interior generation；If actual operation parameters are not in the normal operating parameters of setting, it is abnormal to illustrate that an electrical property exists, it can
There can be failure.
As an example, when household electrical appliances are the apparatus of air conditioning, operating parameter may include set temperature, setting operation
Mode, wind speed, indoor unit revolving speed, outdoor unit revolving speed, one or more combinations in running frequency.For example, if the reality of household electrical appliances
Wind speed is unable to reach always the wind speed of setting, then illustrates there is exception, set 1 for failure identification.
In the embodiment of the present application, home electronics server end can the operation that is real-time or periodically uploading by reception household electrical appliances
Data, to obtain the operation information of household electrical appliances, to determine household electrical appliances with the presence or absence of failure according to the operation information got.
Step 102, household electrical appliances are determined there are when failure according to operation information, control household electrical appliances carry out fault detection, to determine event
Hinder type.
Wherein, fault type is to be divided according to failure cause or failure performance, as household electrical appliances set for air conditioning
When standby, fault type can swing abnormal etc. for blower damage, scarce fluorine, wind guide strip.
When the failure identification instruction household electrical appliances carried in the operation information for the household electrical appliances that home electronics server is got are there are when failure,
Fault detection can be carried out to control household electrical appliances by sending fault detection request instruction to household electrical appliances.
As a kind of possible implementation, the fault detection request instruction of home electronics server transmission is received in household electrical appliances
Afterwards, itself detection is carried out by running parameter of the detection module of household electrical appliances to household electrical appliances, analyzes fault message.Wherein, failure is believed
It may include failure cause and fault severity level in breath.And then fault message is sent to home electronics server by household electrical appliances, so that family
Fault message determines the fault types of household electrical appliances to electric server based on the received.
It should be noted that the running parameter of household electrical appliances is different from the operating parameter of household electrical appliances, running parameter refers to each in household electrical appliances
The monitoring data of a component, such as input voltage, input current, output voltage, output electric current and the surface work temperature of each component
Degree etc..
As alternatively possible implementation, household electrical appliances receive the fault detection request instruction of home electronics server transmission
Afterwards, when detecting by operating status and operating parameter of the detection module to household electrical appliances, it is found that it is abnormal a certain operating parameter exists,
Household electrical appliances are sent to home electronics server using the running parameter of the operating parameter associated components as fault message, home electronics server according to
The fault message received can determine the fault type and fault severity level of household electrical appliances.
Step 103, according to fault type, inquiry is obtained for recording each maintenance record of fault message and Trouble Match
Target record.
Wherein, fault message includes attribute information and fault type, and attribute information includes in household electrical appliances model and factory batch
At least one.
In the embodiment of the present application, includes failure cause in maintenance record, whether needs replacing component, maintenance step, maintenance
Time etc., so that maintenance personal records according to maintenance carries out breakdown maintenance.
It, can basis first after home electronics server determines the fault type of household electrical appliances as a kind of possible implementation
The attribute information of household electrical appliances inquiry and at least one of household electrical appliances model and factory batch in the database for storing each maintenance record
The maintenance record to match makees the maintenance record to match at least one of household electrical appliances model and factory batch inquired
It is further safeguarded in record in candidate for candidate's maintenance record, the fault type of inquiry maintenance record and the failure classes of household electrical appliances
The record that type matches regard the maintenance inquired record as target record, so as to maintenance personal's reference.
As an example, when household electrical appliances are the apparatus of air conditioning, home electronics server determines the fault type of household electrical appliances for electricity
After machine exception, inquired in the database of storage system maintenance record first and the matched candidate dimension of the model of the apparatus of air conditioning
Record is protected, further, the target with the matched fault type of the model for motor abnormality is inquired in candidate maintenance record
Record.
As alternatively possible implementation, in the attribute information according to household electrical appliances in the database for storing each maintenance record
In when not inquiring the maintenance to match with household electrical appliances model and factory at least one of batch and recording, can be directly in each maintenance note
The maintenance record that the fault type of fault type and household electrical appliances that record is inquired in the database of record matches, the maintenance that will be inquired
Record is used as target record.This is because the maintenance process mode of possible similar fault is identical although model batch is different
, still there is reference significance.
As an example, when household electrical appliances are the apparatus of air conditioning, home electronics server determines the fault type of household electrical appliances for electricity
After machine exception, storage system maintenance record database in do not inquire with the model of the apparatus of air conditioning and dispatch from the factory batch in
At least one candidate maintenance record to match can directly inquire the fault type of record in the database of each maintenance record
It is recorded with the matched maintenance of the fault type of the apparatus of air conditioning, regard the maintenance inquired record as target record.For example, looking into
Ask may be other models household adjustment equipment or other household electrical appliances types motor abnormality maintenance record.
It, can root first after home electronics server determines the fault type of household electrical appliances as another possible implementation
Remember according to the fault type maintenance that the fault type of inquiry and household electrical appliances matches in the database for storing each maintenance record of household electrical appliances
Record, and the maintenance record to match with the fault type of household electrical appliances inquired further, is being waited as candidate maintenance record
In choosing maintenance record, the record that inquiry matches at least one in the model and factory batch of household electrical appliances, the maintenance that will be inquired
Record is used as target record.
It should be noted that inquiring in the candidate maintenance record to match with the fault type of household electrical appliances, it is understood that there may be its
The fault type of his type household electrical appliances safeguards record, such as the household electrical appliances of failure are the apparatus of air conditioning, but the candidate dimension inquired
There are the maintenance of the electric cooker of same fault type record in shield record, the failure of the apparatus of air conditioning may not helped,
Therefore the maintenance of further screening household electrical appliances of the same race is needed to record.
Step 104, according to target record, maintenance work order is generated.
In the embodiment of the present application, according to the target record to match with the failure of household electrical appliances inquired, maintenance can be generated
Work order, wherein record has the target maintenance record of family's electric fault in maintenance work order, so that maintenance personal ties up according to the target
The failure of household electrical appliances can be accurately positioned in shield record, it is ensured that the failure problems of household electrical appliances can be solved in an on-site maintenance.
Technical solution in above-mentioned the embodiment of the present application, at least have the following technical effects or advantages:
The household electrical appliances fault handling method of the embodiment of the present application, it is true according to operation information by obtaining the operation information of household electrical appliances
Household electrical appliances are determined there are when failure, and control household electrical appliances carry out fault detection, to determine fault type, according to fault type, inquire for remembering
Each maintenance for recording fault message is recorded to obtain the target record with Trouble Match, according to target record, generates maintenance work order.It should
Method inquires after determining the fault type of household electrical appliances with the target record of Trouble Match to generate maintenance work order, so that dimension
Repair the failure that household electrical appliances can be accurately positioned according to maintenance work order by personnel, it is ensured that the failure of household electrical appliances can be solved in an on-site maintenance
There is feedback fault message mistake to solve when user in the prior art fills in maintenance work order, so that maintenance personal in problem
Failure problems can not be pin-pointed to, cause the accessory prepared or maintenance tool to mismatch, in fact it could happen that secondary on-site maintenance
The problem of.
For an embodiment in clear explanation, another household electrical appliances fault handling method is present embodiments provided, sees embodiment
Two.
Embodiment two
Fig. 2 is a kind of flow diagram of household electrical appliances fault handling method provided by the embodiment of the present application two.
As shown in Fig. 2, the household electrical appliances fault handling method is executed by home electronics server end, it can specifically include following steps:
Step 201, the operation information of household electrical appliances is obtained.
In the embodiment of the present application, the realization process of step 201 may refer to the realization of step 101 in above-described embodiment
Journey, details are not described herein.
Step 202, determine that household electrical appliances there are when failure, send fault detection request to household electrical appliances according to operation information.
In the embodiment of the present application, when the failure identification instruction carried in the operation information for the household electrical appliances that home electronics server is got
Household electrical appliances can carry out fault detection by sending fault detection request instruction to household electrical appliances there are when failure to control household electrical appliances.
Step 203, the fault message that household electrical appliances are sent is received.
Wherein, fault message is household electrical appliances according to the running parameter monitored, carries out what fault detection obtained, fault message
In include fault type.
In the embodiment of the present application, after household electrical appliances receive the fault detection request instruction of home electronics server transmission, to household electrical appliances
Running parameter is monitored to detect and be out of order, will after determining the fault messages such as fault type according to the running parameter monitored
Fault message is sent to home electronics server, so that home electronics server can receive the fault message of household electrical appliances transmission.
Step 204, according to the fault message received, when determining that the severity of failure is greater than threshold level, Xiang Jia electricity
Associated client push fault cues information.
Wherein, threshold level, can be by judge failure whether influence household electrical appliances normal use determine it is pre-set,
That is may will affect the normal operation of household electrical appliances when the severity of family's electric fault is greater than preset threshold level, need to tie up
The personnel of repairing repair ability normal use and will not influence when the severity for electric fault of being in is less than preset threshold level
The normal operation of household electrical appliances.
It further include the serious journey of failure in the embodiment of the present application, in the fault message that home electronics server reception household electrical appliances are sent
Degree, fault message judges to determine the severity of failure home electronics server based on the received, to determine whether to be associated with household electrical appliances
Client push fault cues information.
Under a kind of possible scene, the severity of failure is greater than threshold value journey in the received fault message of home electronics server
Degree, at this point, home electronics server to the associated client push fault cues information of household electrical appliances, received in user according to client
Prompt information determine when needing to repair household electrical appliances, maintenance call can be sent by client, home electronics server will connect
Receive the maintenance call of client transmission.
Under alternatively possible scene, failure etc. in the severity of failure in the received fault message of home electronics server
Grade is relatively low, and when being less than threshold level, and the failure does not influence the use of user, without letting the user know that, home electronics server
Without to the associated client push fault cues information of household electrical appliances.
Step 205, the maintenance call that client is sent is received.
In the embodiment of the present application, after the customer trouble prompt information that client receives home electronics server transmission, user
According to fault cues information determine family's electric fault need repairing personnel maintenance when, by client directly or indirectly to household electrical appliances service
Device sends maintenance call.
It should be noted that the fault cues information that user receives according to client judges that the failure household electrical appliances can be voluntarily
It repairs, when not needing maintenance personal's on-site maintenance, for example, family's electric fault is firmware updating, operating parameter calibration etc., client is then
Without sending maintenance call to home electronics server.
Step 206, according to fault type, inquiry is obtained for recording each maintenance record of fault message and Trouble Match
Target record.
In the embodiment of the present application, the realization process of step 206 may refer to the realization of step 103 in above-described embodiment
Journey, details are not described herein.
Step 207, when determining that target record is multiple, according to matching degree, multiple target records are ranked up.
In the embodiment of the present application, home electronics server inquires multiple according to fault type in the database of maintenance record
When with the target record of Trouble Match, further, according to the matching degree of target record and the fault type of household electrical appliances, to multiple
Target record is ranked up.
It is understood that can be ranked up according to the similarity degree of maintenance record to multiple target records, will repair
The high target record sequence of similarity degree is recorded preceding, first according to sequence preceding when electric fault repairs so that maintenance personal is in
Target record repair, save the regular hour.
Step 208, the target record after sequence is recorded in maintenance work order.
In the embodiment of the present application, according to the maintenance work order that the target record after sequence generates, the failure with household electrical appliances is contained
The same or similar Breakdown Maintenance record of type, therefore, maintenance work order can tie up family's electric fault with guide maintenance personnel
It repairs, improves maintenance efficiency.
It for example, include replacement accessory, maintenance personal in the method for repairing family's electric fault recorded in target record
Related accessory can be carried when on-site maintenance, mismatch, cause secondary to avoid the accessory or maintenance tool of preparation
The problem of on-site maintenance.
Technical solution in above-mentioned the embodiment of the present application, at least have the following technical effects or advantages:
The household electrical appliances fault handling method of the embodiment of the present application, it is true according to operation information by obtaining the operation information of household electrical appliances
Household electrical appliances are determined there are when failure, are sent fault detection request to household electrical appliances, are received the fault message that household electrical appliances are sent, according to the event received
Hinder information, when determining that the severity of failure is greater than threshold level, to the associated client push fault cues information of household electrical appliances, connects
Receive the maintenance call that client is sent, according to fault type, inquire each maintenance record for recording fault message to obtain and
The target record of Trouble Match, according to matching degree, is ranked up multiple target records when determining that target record is multiple,
Target record after sequence is recorded in maintenance work order.As a result, home electronics server according to the severity of failure to household electrical appliances
Associated client push fault cues information, so that user judges whether family's electric fault needs to generate according to fault cues information
Work order is repaired, so as to maintenance personal's on-site maintenance.
As an example, user can be according to the application program for being used to control household electrical appliances downloaded on terminal device
(Application, APP) controls household electrical appliances troubleshooting, and concrete implementation process is shown in embodiment three.
Embodiment three
Fig. 3 is a kind of flow diagram for household electrical appliances fault handling method that the embodiment of the present application three provides, as shown in figure 3,
This method may comprise steps of:
Step 301, household electrical appliances report operation information to home electronics server.
In the embodiment of the present application, household electrical appliances carry failure identification into the operation information that home electronics server reports, for referring to
Show whether the operating status of household electrical appliances is normal.Household electrical appliances can periodically report operation information to home electronics server after networking, such as
Daily, weekly, monthly etc., report cycle is it is not limited here.
Step 302, home electronics server receives the operation information that household electrical appliances report.
Step 303, home electronics server judges household electrical appliances with the presence or absence of failure according to operation information.
Specifically, the failure identification carried in operation information of the home electronics server according to the household electrical appliances received judges that household electrical appliances are
No there are failures, if failure identification indicates household electrical appliances, there are failures, then follow the steps 304, otherwise, terminate to execute.
Step 304, household electrical appliances carry out fault detection.
Specifically, after the fault detection request instruction that household electrical appliances receive home electronics server transmission, pass through the detection of household electrical appliances
Module detects the operating status and operating parameter of household electrical appliances, analyzes fault message.
Step 305, household electrical appliances send fault message to home electronics server.
Specifically, after household electrical appliances receive the fault detection request instruction that home electronics server is sent, to the running parameter of household electrical appliances
It is monitored to detect and be out of order, the fault messages such as fault type, fault severity level is determined according to the running parameter monitored
Afterwards, fault message is sent to home electronics server, so that home electronics server can receive the fault message of household electrical appliances transmission.
Step 306, home electronics server receives the fault message that household electrical appliances are sent.
Step 307, home electronics server judges whether to control household electrical appliances on terminal device according to the fault message received
APP pushes fault cues information.
Wherein, terminal device can have various behaviour for mobile phone, tablet computer, personal digital assistant, wearable device etc.
Make the hardware device of system, touch screen and/or display screen, it is not limited here.
Specifically, home electronics server judges the severity of failure according to the fault message received, determines the tight of failure
When weight degree is greater than threshold level, fault cues information is pushed to the APP of control household electrical appliances.
Step 308, the APP that household electrical appliances are controlled on terminal device receives the fault cues information of home electronics server push.
Step 309, the APP that household electrical appliances are controlled on terminal device, which is shown, to be automatically repaired.
Step 310, household electrical appliances are automatically repaired.
Specifically, user judges the failure according to the fault cues information that the APP for controlling household electrical appliances on terminal device is received
Household electrical appliances can be with self-healing, when not needing maintenance personal's on-site maintenance, for example, family's electric fault is firmware updating, operating parameter school
Standard etc., control household electrical appliances are automatically repaired.
Step 311, the APP that household electrical appliances are controlled on terminal device sends maintenance call to home electronics server.
Step 312, home electronics server is inquired each maintenance for recording fault message and is recorded to obtain according to fault type
With the target record of Trouble Match.
In the embodiment of the present application, the realization process of step 312 may refer to the realization of step 103 in above-described embodiment
Journey, details are not described herein.
Step 313, home electronics server is ranked up multiple target records according to matching degree, and is provided to and is after sale
System.
Step 314, system generates according to the target record after sequence and repairs work order after sale.
In the embodiment of the present application, the maintenance work order that is generated according to the target record after sequence of system after sale is contained and family
The same or similar Breakdown Maintenance record of the fault type of electricity, therefore, maintenance work order can be with guide maintenance personnel to household electrical appliances event
Barrier repairs.
Technical solution in above-mentioned the embodiment of the present application, at least have the following technical effects or advantages:
The household electrical appliances fault handling method of the embodiment of the present application reports operation information to home electronics server by household electrical appliances, in turn
Home electronics server determines household electrical appliances there are when failure according to operation information, and control household electrical appliances carry out fault detection, home electronics server according to
When the fault message of received household electrical appliances determines that the severity of failure is greater than threshold level, failure is pushed to the APP of control household electrical appliances
Prompt information, according to fault type, inquires each maintenance for recording fault message after receiving the maintenance call that APP is sent
Record is to obtain the target record with Trouble Match, when determining that target record is multiple, according to matching degree, remembers to multiple targets
Record is ranked up, and system generates maintenance work order according to the target record after sequence after sale.This method is in the event for determining household electrical appliances as a result,
It after hindering type, inquires with the target record of Trouble Match to generate maintenance work order, so that maintenance personal is according to maintenance work order
The failure of household electrical appliances can be accurately positioned, it is ensured that the failure problems of household electrical appliances can be solved in an on-site maintenance, to solve existing
Fault message mistake is fed back when filling in maintenance work order with the presence of user in technology, so that maintenance personal can not be pin-pointed to failure
Problem causes the accessory prepared or maintenance tool to mismatch, in fact it could happen that the problem of secondary on-site maintenance.
Based on the same inventive concept, the embodiment of the present application also provides device corresponding with method in embodiment one, see reality
Apply example four.
Example IV
Fig. 4 is a kind of structural schematic diagram of household electrical appliances fault treating apparatus provided by the embodiment of the present application four.
As shown in figure 4, the household electrical appliances fault treating apparatus 100 includes: to obtain module 110, control module 120, enquiry module
130 and generation module 140.
Module 110 is obtained, for obtaining the operation information of household electrical appliances.
Control module 120, for determining household electrical appliances there are when failure according to operation information, control household electrical appliances carry out fault detection,
To determine fault type.
Enquiry module 130 safeguards record for according to fault type, inquiring each history for recording fault message to obtain
To the target record with Trouble Match.
Generation module 140, for generating maintenance work order according to target record.
As a kind of possible implementation, fault message includes attribute information and fault type, wherein attribute information packet
At least one of household electrical appliances model and factory batch are included, enquiry module 130 is specifically used for:
In each history maintenance record, query candidate maintenance is recorded, the attribute information recorded in candidate's maintenance record and family
The attribute information of electricity matches；In candidate's maintenance record, the fault type of the fault type and household electrical appliances of inquiring record matches
Target record.
As alternatively possible implementation, enquiry module 130 can also be specifically used for:
Candidate maintenance record if it does not exist inquires the event of the fault type and household electrical appliances of record in each history maintenance record
The target record that barrier type matches.
As alternatively possible implementation, household electrical appliances fault treating apparatus 100, further includes:
Sorting module, if for target record be it is multiple, according to matching degree, multiple target records are ranked up.
Generation module 140, is specifically used for: the target record after sequence is recorded in the maintenance work order.
As alternatively possible implementation, control module 120 is specifically used for:
Fault detection request is sent to household electrical appliances, receives the fault message that household electrical appliances are sent；Wherein, fault message is according to prison
The running parameter measured carries out what fault detection obtained, and fault message includes fault type.
As alternatively possible implementation, fault message further includes the severity of failure, household electrical appliances troubleshooting dress
It sets, further includes:
Pushing module, when being greater than threshold level for the severity in failure, to the associated client push event of household electrical appliances
Hinder prompt information.
Receiving module, for receiving the maintenance call of client transmission.
As alternatively possible implementation, module 110 is obtained, is specifically used for:
Receive the operation information of household electrical appliances periodicity sending；Wherein, operation information carries failure identification.
Technical solution in above-mentioned the embodiment of the present application, at least have the following technical effects or advantages:
The household electrical appliances fault treating apparatus of the embodiment of the present application, it is true according to operation information by obtaining the operation information of household electrical appliances
Household electrical appliances are determined there are when failure, and control household electrical appliances carry out fault detection, to determine fault type, according to fault type, inquire for remembering
Each history maintenance record of fault message is recorded to obtain the target record with Trouble Match, according to target record, generates maintenance mans
It is single.This method inquires after determining the fault type of household electrical appliances with the target record of Trouble Match to generate maintenance work order, so that
Obtain the failure that household electrical appliances can be accurately positioned according to maintenance work order by maintenance personal, it is ensured that household electrical appliances can be solved in an on-site maintenance
There is feedback fault message mistake to solve when user in the prior art fills in maintenance work order, so that maintenance in failure problems
Personnel can not be pin-pointed to failure problems, cause the accessory prepared or maintenance tool to mismatch, in fact it could happen that secondary to visit
The problem of maintenance.
It should be noted that the aforementioned explanation to household electrical appliances fault handling method embodiment is also applied for the embodiment
Household electrical appliances fault treating apparatus, details are not described herein again.
Based on the same inventive concept, the embodiment of the present application also provides execute the corresponding household electrical appliances service of method in embodiment one
Device is shown in embodiment five.
Embodiment five
The embodiment of the present application proposes a kind of home electronics server, including memory, processor and storage are on a memory simultaneously
The computer program that can be run on a processor when the processor executes described program, is realized as in first aspect embodiment
The household electrical appliances fault handling method.
Technical solution in above-mentioned the embodiment of the present application, at least have the following technical effects or advantages:
In the embodiment of the present application, by obtaining the operation information of household electrical appliances, according to operation information determine household electrical appliances there are when failure,
Control household electrical appliances carry out fault detection and, according to fault type, inquire each history for recording fault message to determine fault type
Maintenance record, according to target record, generates maintenance work order to obtain the target record with Trouble Match.This method is determining household electrical appliances
Fault type after, inquire with the target record of Trouble Match to generate maintenance work order, so that maintenance personal is according to maintenance
The failure of household electrical appliances can be accurately positioned in work order, it is ensured that the failure problems of household electrical appliances can be solved in an on-site maintenance, to solve
There is feedback fault message mistake when user fills in maintenance work order in the prior art, so that maintenance personal can not be pin-pointed to
Failure problems cause the accessory prepared or maintenance tool to mismatch, in fact it could happen that the problem of secondary on-site maintenance.
Based on the same inventive concept, the embodiment of the present application also provides execute the corresponding non-transitory of method in embodiment one
Computer readable storage medium is shown in embodiment six.
Embodiment six
The embodiment of the present application proposes a kind of non-transitorycomputer readable storage medium, is stored thereon with computer journey
Sequence realizes such as first aspect household electrical appliances fault handling method as described in the examples when the program is executed by processor.
Technical solution in above-mentioned the embodiment of the present application, at least have the following technical effects or advantages:
In the embodiment of the present application, by obtaining the operation information of household electrical appliances, according to operation information determine household electrical appliances there are when failure,
Control household electrical appliances carry out fault detection and, according to fault type, inquire each history for recording fault message to determine fault type
Maintenance record, according to target record, generates maintenance work order to obtain the target record with Trouble Match.This method is determining household electrical appliances
Fault type after, inquire with the target record of Trouble Match to generate maintenance work order, so that maintenance personal is according to maintenance
The failure of household electrical appliances can be accurately positioned in work order, it is ensured that the failure problems of household electrical appliances can be solved in an on-site maintenance, to solve
There is feedback fault message mistake when user fills in maintenance work order in the prior art, so that maintenance personal can not be pin-pointed to
Failure problems cause the accessory prepared or maintenance tool to mismatch, in fact it could happen that the problem of secondary on-site maintenance.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means specific features, structure, material or spy described in conjunction with this embodiment or example
Point is contained at least one embodiment or example of the application.In the present specification, schematic expression of the above terms are not
It must be directed to identical embodiment or example.Moreover, particular features, structures, materials, or characteristics described can be in office
It can be combined in any suitable manner in one or more embodiment or examples.In addition, without conflicting with each other, the skill of this field
Art personnel can tie the feature of different embodiments or examples described in this specification and different embodiments or examples
It closes and combines.
In addition, term " first ", " second " are used for descriptive purposes only and cannot be understood as indicating or suggesting relative importance
Or implicitly indicate the quantity of indicated technical characteristic.Define " first " as a result, the feature of " second " can be expressed or
Implicitly include at least one this feature.In the description of the present application, the meaning of " plurality " is at least two, such as two, three
It is a etc., unless otherwise specifically defined.
Any process described otherwise above or method description are construed as in flow chart or herein, and expression includes
It is one or more for realizing custom logic function or process the step of executable instruction code module, segment or portion
Point, and the range of the preferred embodiment of the application includes other realization, wherein can not press shown or discussed suitable
Sequence, including according to related function by it is basic simultaneously in the way of or in the opposite order, Lai Zhihang function, this should be by the application
Embodiment person of ordinary skill in the field understood.
Expression or logic and/or step described otherwise above herein in flow charts, for example, being considered use
In the order list for the executable instruction for realizing logic function, may be embodied in any computer-readable medium, for
Instruction execution system, device or equipment (such as computer based system, including the system of processor or other can be held from instruction
The instruction fetch of row system, device or equipment and the system executed instruction) it uses, or combine these instruction execution systems, device or set
It is standby and use.For the purpose of this specification, " computer-readable medium ", which can be, any may include, stores, communicates, propagates or pass
Defeated program is for instruction execution system, device or equipment or the dress used in conjunction with these instruction execution systems, device or equipment
It sets.The more specific example (non-exhaustive list) of computer-readable medium include the following: there is the electricity of one or more wirings
Interconnecting piece (electronic device), portable computer diskette box (magnetic device), random access memory (RAM), read-only memory
(ROM), erasable edit read-only storage (EPROM or flash memory), fiber device and portable optic disk is read-only deposits
Reservoir (CDROM).In addition, computer-readable medium can even is that the paper that can print described program on it or other are suitable
Medium, because can then be edited, be interpreted or when necessary with it for example by carrying out optical scanner to paper or other media
His suitable method is handled electronically to obtain described program, is then stored in computer storage.
It should be appreciated that each section of the application can be realized with hardware, software, firmware or their combination.Above-mentioned
In embodiment, software that multiple steps or method can be executed in memory and by suitable instruction execution system with storage
Or firmware is realized.Such as, if realized with hardware in another embodiment, following skill well known in the art can be used
Any one of art or their combination are realized: have for data-signal is realized the logic gates of logic function from
Logic circuit is dissipated, the specific integrated circuit with suitable combinational logic gate circuit, programmable gate array (PGA), scene can compile
Journey gate array (FPGA) etc..
Those skilled in the art are understood that realize all or part of step that above-described embodiment method carries
It suddenly is that relevant hardware can be instructed to complete by program, the program can store in a kind of computer-readable storage medium
In matter, which when being executed, includes the steps that one or a combination set of embodiment of the method.
It, can also be in addition, can integrate in a processing module in each functional unit in each embodiment of the application
It is that each unit physically exists alone, can also be integrated in two or more units in a module.Above-mentioned integrated mould
Block both can take the form of hardware realization, can also be realized in the form of software function module.The integrated module is such as
Fruit is realized and when sold or used as an independent product in the form of software function module, also can store in a computer
In read/write memory medium.
Storage medium mentioned above can be read-only memory, disk or CD etc..Although having been shown and retouching above
Embodiments herein is stated, it is to be understood that above-described embodiment is exemplary, and should not be understood as the limit to the application
System, those skilled in the art can be changed above-described embodiment, modify, replace and become within the scope of application
Type.
Claims (11)
1. a kind of household electrical appliances fault handling method, which is characterized in that the described method comprises the following steps:
Obtain the operation information of household electrical appliances；
Determine that the household electrical appliances carry out fault detection there are the household electrical appliances when failure, are controlled according to the operation information, to determine event
Hinder type；
According to the fault type, inquires each maintenance for recording fault message and record to obtain the mesh with the Trouble Match
Label record；
According to the target record, maintenance work order is generated.
2. household electrical appliances fault handling method according to claim 1, which is characterized in that the fault message includes attribute information
And fault type, wherein the attribute information includes at least one of household electrical appliances model and factory batch；It is described according to described therefore
Hinder type, inquire each maintenance for recording fault message and record to obtain the target record with the Trouble Match, comprising:
In each maintenance record, query candidate maintenance record, the candidate safeguards the attribute information recorded in record and the family
The attribute information of electricity matches；
In the candidate maintenance record, the target that the fault type of the fault type and the household electrical appliances of inquiring record matches is remembered
Record.
3. household electrical appliances fault handling method according to claim 2, which is characterized in that described in each maintenance record, inquiry
After candidate's maintenance record, further includes:
It determines and the candidate maintenance record is not present, in each maintenance record, inquire the fault type and the household electrical appliances of record
The target record that fault type matches.
4. household electrical appliances fault handling method according to claim 1, which is characterized in that inquiry maintenance record with obtain with
After the target record of the Trouble Match, further includes:
When determining that the target record is multiple, according to matching degree, multiple target records are ranked up；
It is described according to the target record, generate maintenance work order, comprising:
Target record after sequence is recorded in the maintenance work order.
5. household electrical appliances fault handling method according to claim 1, which is characterized in that the control household electrical appliances carry out failure
Detection, to determine fault type, comprising:
Fault detection request is sent to the household electrical appliances；
Receive the fault message that the household electrical appliances are sent；Wherein, the fault message is carried out according to the running parameter monitored
What fault detection obtained, the fault message includes fault type.
6. household electrical appliances fault handling method according to claim 5, which is characterized in that the fault message further includes failure
Severity, inquiry maintenance record with obtain with before the target record of the Trouble Match, further includes:
When the severity of the failure is greater than threshold level, the associated client push fault cues letter of Xiang Suoshu household electrical appliances
Breath；
Receive the maintenance call that the client is sent.
7. household electrical appliances fault handling method according to claim 1-6, which is characterized in that the fortune for obtaining household electrical appliances
Row information, comprising:
Receive the operation information of the household electrical appliances periodicity sending；Wherein, the operation information carries failure identification.
8. household electrical appliances fault handling method according to claim 7, which is characterized in that the operation information further includes operation ginseng
Number；
The household electrical appliances are the apparatus of air conditioning, and the operating parameter includes set temperature, setting operational mode, wind speed, indoor unit
Revolving speed, outdoor unit revolving speed, one or more combinations in running frequency.
9. a kind of household electrical appliances fault treating apparatus, which is characterized in that described device includes:
Module is obtained, for obtaining the operation information of household electrical appliances；
Control module, for determining that the household electrical appliances carry out failure there are the household electrical appliances when failure, are controlled according to the operation information
Detection, to determine fault type；
Enquiry module, for according to the fault type, inquiry is obtained for recording each maintenance record of fault message and institute
State the target record of Trouble Match；
Generation module, for generating maintenance work order according to the target record.
10. a kind of home electronics server, which is characterized in that including memory, processor and store on a memory and can handle
The computer program run on device when the processor executes described program, realizes such as family described in any one of claims 1-8
Electric fault processing method.
11. a kind of non-transitorycomputer readable storage medium, is stored thereon with computer program, which is characterized in that the program
Such as household electrical appliances fault handling method described in any one of claims 1-8 is realized when being executed by processor.
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| CN201910356198.XA CN110069051B (en) | 2019-04-29 | 2019-04-29 | Household appliance fault processing method and device |
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| CN201910356198.XA CN110069051B (en) | 2019-04-29 | 2019-04-29 | Household appliance fault processing method and device |
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| CN110069051B CN110069051B (en) | 2021-03-19 |
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