CN105610609A - Method and system for processing fault of household electrical appliance, household electrical appliance and cloud server - Google Patents
Method and system for processing fault of household electrical appliance, household electrical appliance and cloud server Download PDFInfo
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- CN105610609A CN105610609A CN201510963144.1A CN201510963144A CN105610609A CN 105610609 A CN105610609 A CN 105610609A CN 201510963144 A CN201510963144 A CN 201510963144A CN 105610609 A CN105610609 A CN 105610609A
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- household electrical
- electrical appliance
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B19/00—Programme-control systems
- G05B19/02—Programme-control systems electric
- G05B19/418—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS], computer integrated manufacturing [CIM]
- G05B19/4185—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS], computer integrated manufacturing [CIM] characterised by the network communication
- G05B19/41855—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS], computer integrated manufacturing [CIM] characterised by the network communication by local area network [LAN], network structure
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
Abstract
The invention discloses a method and a system for processing a fault of a household electrical appliance, a household electrical appliance and a cloud server. The method comprises the steps that the household electrical appliance acquires a fault code, and uploads the fault code to the cloud server; and the cloud server identifies a fault type of the household electrical appliance according to the fault code. The method achieves an effect that the household electrical appliance can automatically report the fault and the fault type of the household electrical appliance can be identified according to the reported fault, thereby facilitating repairing the household electrical appliance, improving efficiency of repairing the household electrical appliance and facilitating life of a user.
Description
Technical field
The present invention relates to intelligent appliance technical field, relate in particular to a kind of processing method, system, family expenses of household electrical appliance faultElectrical equipment and Cloud Server.
Background technology
At present, the life that the various household electrical appliance in user family are user has brought very large convenience, such as user can be in inflammationUse the summer of heat air-conditioning to maintain the nice and cool of air in family. But, only have user in using household electrical appliance, findThe dysfunction of household electrical appliance, just can know these household electrical appliance and break down, and user is difficult to know the fault of household electrical applianceReason, therefore often can directly please professional Maintenance Engineer keep in repair household electrical appliance, when the fault of household electrical appliance is onlyWhen being caused by the soluble problem of some individual subscribers, the direct Maintenance Engineer of user keeps in repair, and has caused the wave of resourceTake.
Summary of the invention
Object of the present invention is intended to solve at least to a certain extent one of above-mentioned technical problem.
For this reason, one object of the present invention is to propose a kind of processing method of household electrical appliance fault, and the method has realized family expensesElectrical equipment is reporting fault voluntarily, and can be according to the fault type of the Fault Identification household electrical appliance that report, thereby has facilitated user coupleThe maintenance of household electrical appliance, has facilitated user's life.
Second object of the present invention is to propose a kind of household electrical appliance.
The 3rd object of the present invention is to propose a kind of Cloud Server.
The 4th object of the present invention is to propose a kind for the treatment of system of household electrical appliance fault.
For reaching above-mentioned purpose, the processing method of the household electrical appliance fault of first aspect present invention embodiment, comprising: described family expensesElectrical equipment obtains DTC, and described DTC is uploaded to Cloud Server; Described Cloud Server is identified institute according to described DTCState the fault type of household electrical appliance.
According to the processing method of the household electrical appliance fault of the embodiment of the present invention, household electrical appliance can obtain the DTC of self, and willDTC is uploaded to Cloud Server, so that Cloud Server can be according to the fault type of these DTC identification household electrical appliance, Jin ErfangThe maintenance of user to household electrical appliance, facilitated user's life.
In addition, in one embodiment of the invention, the processing method of described household electrical appliance fault also comprises: described cloud serviceDevice analysis also judges that described fault type belongs to Fisrt fault type or the second fault type.
In one embodiment of the invention, if described Cloud Server judge described in the fault type of described household electrical appliance isFisrt fault type, described Cloud Server obtains the fault handling method of described household electrical appliance; Described in described Cloud Server is incited somebody to actionThe fault handling method of household electrical appliance is sent to terminal device.
In one embodiment of the invention, if described Cloud Server judge described in the fault type of described household electrical appliance isThe second fault type, described Cloud Server generates corresponding work order after sale according to the fault of described household electrical appliance; Described cloud clothesDescribed work order is after sale sent to system after sale by business device; Described system after sale sends and sends Maintenance Engineer with charge free to described terminal deviceAsk for instructions; Described terminal device receives described user's confirmation or adjusts instruction; Described system after sale according to described user reallyRecognize or adjust instruction and send described Maintenance Engineer with charge free to described user, to keep in repair described household electrical appliance.
For reaching above-mentioned purpose, the household electrical appliance of second aspect present invention embodiment, comprising: acquisition module, and for obtaining family expensesThe DTC of electrical equipment; Upper transmission module, for described DTC is uploaded to Cloud Server, so that described Cloud Server is according to instituteState DTC and identify the fault type of described household electrical appliance.
According to the household electrical appliance of the embodiment of the present invention, household electrical appliance can obtain the DTC of self, and DTC is uploaded to cloudServer, so that Cloud Server can be identified according to this DTC the fault type of household electrical appliance, and then has facilitated user to family expensesThe maintenance of electrical equipment, has facilitated user's life.
For reaching above-mentioned purpose, the Cloud Server of third aspect present invention embodiment, comprising: receiver module, and for receiving family expensesThe DTC of the described household electrical appliance that electrical equipment sends; Identification module, for identifying described household electrical appliance according to described DTCFault type.
According to the Cloud Server of the embodiment of the present invention, self the DTC obtaining by the household electrical appliance that receive, and according toThe fault type of these DTC identification household electrical appliance, and then facilitated the maintenance of user to household electrical appliance, facilitate user's lifeLive.
In addition, in one embodiment of the invention, described Cloud Server also comprises: judge module, and for analyzing and judgingDescribed fault type belongs to Fisrt fault type or the second fault type.
In one embodiment of the invention, described Cloud Server also comprises: acquisition module, and for sentencing at described judge moduleWhen the fault type that described household electrical appliance of breaking is described Fisrt fault type, obtain the fault handling method of described household electrical appliance;Sending module, for being sent to terminal device by the fault handling method of described household electrical appliance.
In one embodiment of the invention, described Cloud Server also comprises: generation module, and for sentencing at described judge moduleWhen the fault type that described household electrical appliance of breaking is described the second fault type, generate corresponding according to the fault of described household electrical applianceWork order after sale; Wherein, described sending module, for described work order is after sale sent to system after sale, for described is after sale alsoSystem sends and sends asking for instructions of Maintenance Engineer with charge free to described terminal device, and refers to according to the described user's who receives confirmation or adjustmentOrder is sent described Maintenance Engineer with charge free to described user, to keep in repair described household electrical appliance.
For reaching above-mentioned purpose, the treatment system of the household electrical appliance fault of fourth aspect present invention embodiment, comprising: the present inventionCloud Server described in household electrical appliance and third aspect present invention embodiment described in two aspect embodiment.
According to the treatment system of the household electrical appliance fault of the embodiment of the present invention, household electrical appliance can obtain the DTC of self, and willDTC is uploaded to Cloud Server, so that Cloud Server can be according to the fault type of these DTC identification household electrical appliance, Jin ErfangThe maintenance of user to household electrical appliance, facilitated user's life.
The aspect that the present invention is additional and advantage in the following description part provide, and part will become bright from the following descriptionAobvious, or recognize by practice of the present invention.
Brief description of the drawings
The present invention above-mentioned and/or additional aspect and advantage will become from the following description of the accompanying drawings of embodiments obviousWith easy understanding, wherein,
Fig. 1 is the flow chart of the processing method of household electrical appliance fault according to an embodiment of the invention;
Fig. 2 is the structural representation of household electrical appliance according to an embodiment of the invention;
Fig. 3 is the structural representation of Cloud Server according to an embodiment of the invention;
Fig. 4 is the structural representation of the Cloud Server of a specific embodiment according to the present invention;
Fig. 5 is the structural representation of the Cloud Server of another specific embodiment according to the present invention;
Fig. 6 is the structural representation of the Cloud Server of another specific embodiment according to the present invention; And
Fig. 7 is the structural representation of the treatment system of household electrical appliance fault according to an embodiment of the invention.
Reference numeral: household electrical appliance 200, Cloud Server 300, acquisition module 210, upper transmission module 220, receiver module 310,Identification module 320, judge module 330, acquisition module 340, sending module 350 and generation module 360.
Detailed description of the invention
Describe embodiments of the invention below in detail, the example of described embodiment is shown in the drawings, wherein identical from start to finishOr similarly label represents same or similar element or has the element of identical or similar functions. Below by retouching with reference to accompanying drawingThe embodiment stating is exemplary, is intended to for explaining the present invention, and can not be interpreted as limitation of the present invention.
Processing method, system, household electrical appliance and the cloud of the household electrical appliance fault of the embodiment of the present invention are described below with reference to accompanying drawingServer.
Fig. 1 is the flow chart of the processing method of household electrical appliance fault according to an embodiment of the invention.
As shown in Figure 1, the processing method of this household electrical appliance fault comprises:
S110, household electrical appliance obtain DTC, and DTC is uploaded to Cloud Server.
In one embodiment of the invention, household electrical appliance periodically detect household electrical appliance according to the regular hour, to obtainThe DTC of household electrical appliance, in the time DTC being detected, household electrical appliance can be uploaded to cloud in infrared mode by DTCServer, wherein, DTC is used for identifying the unicity of household electrical appliance fault, and DTC can be demarcated by system, forDistinguish the fault of each household electrical appliance, can be for example the different numeral number such as 001,002 identify different household electrical applianceType.
S120, Cloud Server is according to the fault type of DTC identification household electrical appliance.
Be appreciated that the DTC and fault type corresponding to household electrical appliances DTC that in Cloud Server, store household electrical appliances, thus cloud clothesBusiness device can be by the DTC of household electrical appliances DTC and storage is matched, to identify the fault type of household electrical appliance.
S130, Cloud Server analysis failure judgement type belong to Fisrt fault type or the second fault type.
In one embodiment of the invention, the fault type of household electrical appliance is divided into Fisrt fault type and the second failure classesType, stores its corresponding DTC in every kind of fault type, wherein, Fisrt fault type is the soluble fault of userType, the fault that the air outlet dust stratification of such as air-conditioning causes etc., the second fault type is to need professional Maintenance Engineer's maintenanceFault, the engine failure of such as refrigerator etc., Cloud Server judges the fault of these household electrical appliance according to the DTC that receivesType belongs to Fisrt fault type or the second fault type.
S140, is Fisrt fault type if Cloud Server is judged the fault type of household electrical appliance, and Cloud Server analysis alsoObtain the fault handling method of household electrical appliance.
Particularly, in Cloud Server, store the fault handling method of every kind of household electrical appliance that belong to Fisrt fault type, for example,The fault that judges household electrical appliance is upper electric fault, obtains the processing method corresponding to upper electric fault.
S150, the fault handling method of household electrical appliance is sent to terminal device by Cloud Server.
For example, if judge that the fault of household electrical appliance is the upper electric fault in Fisrt fault type, to user's terminalEquipment, sends fault handling method: whether the power supply that please check household electrical appliance is connected. Wherein, the method can be broadcast with voicePut or the mode of text display sends on terminal device, to point out user. Wherein, terminal device can be mobile phone, flatPlate computer, personal digital assistant, Wearable equipment etc. have the hardware device of various operating systems, and this Wearable equipment canIntelligent bracelet, intelligent watch, intelligent glasses etc.
S160, is the second fault type if Cloud Server is judged the fault type of household electrical appliance, and Cloud Server is according to familyThe fault of electrical appliance generates corresponding work order after sale.
Particularly, be insoluble the second fault type of individual subscriber if Cloud Server judges the fault of household electrical appliance, cloudServer can generate corresponding work order after sale automatically according to the fault of household electrical appliance, this after sale work order comprise user's contact electricityThe rise times of type, the client's of words, fault type, client region, work order etc., Cloud Server is by this work after saleSingle transmit is to after-sale service system, for the further processing of after-sale service system.
S170, system sends and sends asking for instructions of Maintenance Engineer with charge free to terminal device after sale.
Particularly, after-sale service system is according to the selected corresponding Maintenance Engineer of the work order after sale of receiving, such as selected responsible visitorThe engineer of region, family maintenance, the terminal device of rear line send and send asking for instructions of Maintenance Engineer with charge free so that handyWhether family convenient according to the time, whether be in etc. reason this is asked for instructions and is processed. Wherein above-mentioned asking for instructions comprises maintenance engineeringTeacher's contact method, name and maintenance time etc.
S180, terminal device receives user's confirmation or adjusts instruction.
Particularly, user confirms or adjusts asking for instructions of receiving on terminal device, such as to maintenance time or maintenanceEngineer changes etc.
S190, system is sent Maintenance Engineer according to user's confirmation or adjustment instruction with charge free to user after sale, to keep in repair household electrical appliance.
Particularly, user at terminal device to after sending asking for instructions of Maintenance Engineer with charge free and adjust and confirming, by this indication feedbackGive system after sale, system is sent Maintenance Engineer according to user's confirmation or adjustment instruction with charge free to user after sale, to keep in repair household electricDevice.
The processing method of the household electrical appliance fault of the embodiment of the present invention, household electrical appliance can obtain the DTC of self, and by faultCode is uploaded to Cloud Server, so that Cloud Server can be identified according to this DTC the fault type of household electrical appliance, thereby according to eventThe type judgement of barrier is fault handling method to be sent to user so that user's dependent failure is by oneself still raw by this faultBecome after sale work order to ask Maintenance Engineer to process, and then facilitated the maintenance to household electrical appliance, improved household electrical applianceMaintenance efficiency, facilitated user's life.
In order to realize above-described embodiment, the invention allows for a kind of household electrical appliance. Fig. 2 is according to one embodiment of the inventionThe structural representation of household electrical appliance, as shown in Figure 2, these household electrical appliance comprise: acquisition module 210 and upper transmission module 220.
Wherein, acquisition module 210, for obtaining the DTC of household electrical appliance.
In one embodiment of the invention, acquisition module 210 periodically detects household electrical appliance according to the regular hour, withObtain the DTC of household electrical appliance, wherein, DTC is used for identifying the unicity of household electrical appliance fault, and DTC can be by systemDemarcate, in order to distinguish the fault of each household electrical appliance, can be for example the different numeral number such as 001,002 identify notThe type of same household electrical appliance.
Upper transmission module 220, for DTC is uploaded to Cloud Server, so that Cloud Server is identified household electrical appliance according to DTCFault type.
Preferably, upper transmission module 220 can be uploaded to Cloud Server in infrared mode by DTC, is appreciated that cloud serviceIn device, store DTC and the fault type corresponding to household electrical appliances DTC of household electrical appliances, thus Cloud Server can by by obtain familyThe DTC of electric fault code and storage matches, to identify the fault type of household electrical appliance.
Particularly, in one embodiment of the invention, the fault type of household electrical appliance is divided into Fisrt fault type and secondFault type, stores its corresponding DTC in every kind of fault type, wherein, Fisrt fault type can solve for userFault type, the fault that the air outlet dust stratification of such as air-conditioning causes etc., the second fault type is to need professional maintenance engineeringsThe fault of Shi Weixiu, the engine failure of such as refrigerator etc., Cloud Server judges this household electrical appliance according to the DTC receivingFault type belong to Fisrt fault type or the second fault type.
Further, Cloud Server adopts different processing methods according to different fault types, for example, if judgementThe fault of household electrical appliance is the upper electric fault in Fisrt fault type,, to user's terminal device, sends fault handling method:Whether the power supply that please check household electrical appliance is connected.
The household electrical appliance of the embodiment of the present invention, household electrical appliance can obtain the DTC of self, and DTC is uploaded to cloud serviceDevice, so that Cloud Server can be identified according to this DTC the fault type of household electrical appliance, thereby according to the type judgement of fault isFault handling method is sent to user so that user's dependent failure by oneself, still this fault is generated after sale to work order with pleaseMaintenance Engineer processes, and then has facilitated the maintenance to household electrical appliance, has improved the maintenance efficiency to household electrical appliance, sideUser's life.
In order to realize above-described embodiment, the invention allows for a kind of Cloud Server, Fig. 3 is according to one embodiment of the inventionThe structural representation of Cloud Server, as shown in Figure 3, this Cloud Server, comprising: receiver module 310 and identification module 320.
Wherein, the DTC of household electrical appliance that receiver module 310 sends for receiving household electrical appliance.
In one embodiment of the invention, household electrical appliance periodically detect household electrical appliance according to the regular hour, to obtainThe DTC of household electrical appliance, in the time DTC being detected, household electrical appliance can be uploaded to cloud in infrared mode by DTCServer, Cloud Server receives the DTC of these household electrical appliance by this receiver module 310, and wherein, DTC is used for markingThe unicity of knowing household electrical appliance fault, DTC can be demarcated by system, in order to distinguish the fault of each household electrical appliance, canIdentify the type of different household electrical appliance with for example different numeral number such as 001,002.
Identification module 320, for identifying the fault type of household electrical appliance according to DTC.
Be appreciated that the DTC and fault type corresponding to household electrical appliances DTC that in Cloud Server, store household electrical appliances, thus identificationModule 320 can be by the DTC of household electrical appliances DTC and storage is matched, to identify the fault type of household electrical appliance.
Particularly, Fig. 4 is the structural representation of the Cloud Server of a specific embodiment according to the present invention, as shown in Figure 4,This Cloud Server also can comprise: receiver module 310, identification module 320 and judge module 330, wherein, judge module 330,Belong to Fisrt fault type or the second fault type for analyzing also failure judgement type.
In one embodiment of the invention, the fault type of household electrical appliance is divided into Fisrt fault type and the second failure classesType, stores its corresponding DTC in every kind of fault type, wherein, Fisrt fault type is the soluble fault of userType, the fault that the air outlet dust stratification of such as air-conditioning causes etc., the second fault type is to need professional Maintenance Engineer's maintenanceFault, the engine failure of such as refrigerator etc., the judgement of DTC that judge module 330 receives according to receiver module 310The fault type of these household electrical appliance belongs to Fisrt fault type or the second fault type.
Further, in one embodiment of the invention, Fig. 5 is the cloud service of another specific embodiment according to the present inventionThe structural representation of device, as shown in Figure 5, this Cloud Server comprises: receiver module 310, identification module 320, judge module330, acquisition module 340 and sending module 350.
Wherein, acquisition module 340, in the time that the fault type of judge module 330 household electrical appliance is Fisrt fault type, obtainsGet the fault handling method of household electrical appliance, particularly, in Cloud Server, store the every kind of household electric that belongs to Fisrt fault typeThe fault handling method of device, for example, judge module 330 failure judgement are upper electric fault, acquisition module 340 obtains correspondenceIn the processing method of upper electric fault.
Sending module 350 is for being sent to terminal device by the fault handling method of household electrical appliance.
Further, Fig. 6 is the structural representation of the Cloud Server of another specific embodiment according to the present invention, as Fig. 6Shown in, this Cloud Server comprises: receiver module 310, identification module 320, judge module 330, acquisition module 340, send outSend module 350 and generation module 360.
Wherein, generation module 360 is the second fault type for the fault type of judging household electrical appliance at judge module 330Time generate corresponding work order after sale according to the fault of household electrical appliance, wherein, sending module 350 also sends for work order after saleTo system after sale, send and send asking for instructions of Maintenance Engineer with charge free to terminal device for system after sale, and according to the user who receivesConfirmation or adjust instruction send Maintenance Engineer with charge free to user, to keep in repair household electrical appliance.
Particularly, be insoluble the second fault type of individual subscriber if judge module 330 judges the fault of household electrical appliance,Generation module 360 can generate corresponding work order after sale automatically according to the fault of household electrical appliance, this after sale work order comprise user'sThe rise time of the type of telephone number, fault, client's type, client region, work order etc., and, mould sentPiece 350 by this after sale work order be sent to after-sale service system, for the further processing of after-sale service system.
More specifically, after-sale service system, according to the selected corresponding Maintenance Engineer of the work order after sale of receiving, is responsible for such as selectedThe engineer of client region maintenance, the terminal device of rear line send and send asking for instructions of Maintenance Engineer with charge free, to makeWhether user convenient according to the time, whether be in etc. reason this is asked for instructions and is processed. Wherein above-mentioned asking for instructions comprises maintenance mansContact method, name and the maintenance time etc. of Cheng Shi, thus user confirms asking for instructions of receiving on terminal device orAdjust, such as maintenance time or Maintenance Engineer being changed etc., user please to what send Maintenance Engineer with charge free at terminal deviceAfter showing and adjusting and confirm, give system after sale by this indication feedback, after sale system according to user's confirmation or adjust instruction toUser sends Maintenance Engineer with charge free, to keep in repair household electrical appliance.
The Cloud Server of the embodiment of the present invention, Cloud Server receives self the DTC that household electrical appliance obtain, and according to this eventA fault type for barrier code identification household electrical appliance, thus according to the type judgement of fault be by fault handling method send to user withMake user's dependent failure by oneself, still this fault is generated after sale to work order to ask Maintenance Engineer to process, Jin ErfangThe maintenance to household electrical appliance, improved the maintenance efficiency to household electrical appliance, facilitated user's life.
In order to realize above-described embodiment, the invention allows for a kind for the treatment of system of household electrical appliance fault, Fig. 7 is according to thisThe structural representation of the treatment system of the household electrical appliance fault of an embodiment of invention, as shown in Figure 7, this household electrical appliance faultTreatment system comprise: household electrical appliance 200 and Cloud Server 300.
Wherein, the functional description of household electrical appliance 200 is described the concrete function of household electrical appliance according to Fig. 2 with reference to the present invention,This repeats no more.
The functional description of Cloud Server 300 is described the concrete function of household electrical appliance according to Fig. 3 to Fig. 6 with reference to the present invention,This repeats no more.
The treatment system of the household electrical appliance fault of the embodiment of the present invention, household electrical appliance can obtain the DTC of self, and by faultCode is uploaded to Cloud Server, so that Cloud Server can be identified according to this DTC the fault type of household electrical appliance, thereby according to eventThe type judgement of barrier is fault handling method to be sent to user so that user's dependent failure is by oneself still raw by this faultBecome after sale work order to ask Maintenance Engineer to process, and then facilitated the maintenance to household electrical appliance, improved household electrical applianceMaintenance efficiency, facilitated user's life.
In description of the invention, the implication of " multiple " is at least two, for example two, and three etc., unless separately there is clear and definite toolThe restriction of body.
In the description of this description, reference term " embodiment ", " some embodiment ", " example ", " concrete example ",Or the description of " some examples " etc. means specific features, structure, material or the feature described in conjunction with this embodiment or exampleBe contained at least one embodiment of the present invention or example. In this manual, needn't to the schematic statement of above-mentioned termMust for be identical embodiment or example. And specific features, structure, material or the feature of description can be in officeIn one or more embodiment or example with suitable mode combination. In addition, not conflicting in the situation that, this areaTechnical staff can tie the feature of the different embodiment that describe in this description or example and different embodiment or exampleClose and combine.
The logic and/or the step that in flow chart, represent or otherwise describe at this, for example, can be considered to for realityThe sequencing list of the executable instruction of existing logic function, may be embodied in any computer-readable medium, for instructionExecutive system, device or equipment (as computer based system, comprise that the system of processor or other can carry out from instructionSystem, device or equipment instruction fetch are also carried out the system of instruction) use, or in conjunction with these instruction execution systems, install or establishStandby and use. With regard to this description, " computer-readable medium " can be anyly can comprise, store, communicate by letter, propagateOr transmission procedure uses for instruction execution system, device or equipment or in conjunction with these instruction execution systems, device or equipmentDevice. The example more specifically (non-exhaustive list) of computer-readable medium comprises following: have one or more clothThe electrical connection section (electronic installation) of line, portable computer diskette box (magnetic device), random access memory (RAM), read-onlyMemory (ROM), the erasable read-only storage (EPROM or flash memory) of editing, fiber device, and portableCompact disc read-only memory (CDROM). In addition, computer-readable medium can be even the paper that can print described program thereonOr other suitable media, because can, for example by paper or other media are carried out to optical scanner, then edit, separateTranslate or process in electronics mode and obtain described program with other suitable methods if desired, be then stored in computerIn memory.
Should be appreciated that each several part of the present invention can realize with hardware, software, firmware or their combination. In above-mentioned realityExecute in mode, multiple steps or method can be with the software being stored in memory and carried out by suitable instruction execution system orFirmware is realized. For example, if realized with hardware, with the same in another embodiment, available well known in the art underAny one in row technology or their combination realize: have the logic gates for data-signal being realized to logic functionDiscrete logic, there is the special IC of suitable combinational logic gate circuit, programmable gate array (PGA), existingField programmable gate array (FPGA) etc.
Those skilled in the art are appreciated that realizing all or part of step that above-described embodiment method carries is canComplete to carry out the hardware that instruction is relevant by program, described program can be stored in a kind of computer-readable recording medium,This program, in the time carrying out, comprises step of embodiment of the method one or a combination set of.
In addition, the each functional unit in each embodiment of the present invention can be integrated in a processing module, can be also eachThe independent physics in individual unit exists, and also can be integrated in a module two or more unit. Above-mentioned integrated module bothCan adopt the form of hardware to realize, also can adopt the form of software function module to realize. If described integrated module withThe form of software function module realizes and as production marketing independently or while using, also can be stored in a computer-readableGet in storage medium.
The above-mentioned storage medium of mentioning can be read-only storage, disk or CD etc. Although illustrated above and describedEmbodiments of the invention, are understandable that, above-described embodiment is exemplary, can not be interpreted as limitation of the present invention,Those of ordinary skill in the art can change above-described embodiment within the scope of the invention, amendment, replacement and modification.
Claims (10)
1. a processing method for household electrical appliance fault, is characterized in that, comprising:
Described household electrical appliance obtain DTC, and described DTC is uploaded to Cloud Server;
Described Cloud Server is identified the fault type of described household electrical appliance according to described DTC.
2. the processing method of household electrical appliance fault as claimed in claim 1, is characterized in that, also comprises:
Described Cloud Server analysis also judges that described fault type belongs to Fisrt fault type or the second fault type.
3. the processing method of household electrical appliance fault as claimed in claim 2, is characterized in that, also comprises:
If it is described Fisrt fault type that described Cloud Server is judged the fault type of described household electrical appliance, described cloud clothesBusiness device obtains the fault handling method of described household electrical appliance;
The fault handling method of described household electrical appliance is sent to terminal device by described Cloud Server.
4. the processing method of household electrical appliance fault as claimed in claim 2, is characterized in that, also comprises:
If it is described the second fault type that described Cloud Server is judged the fault type of described household electrical appliance, described cloud clothesBusiness device generates corresponding work order after sale according to the fault of described household electrical appliance;
Described work order is after sale sent to system after sale by described Cloud Server;
Described system after sale sends and sends asking for instructions of Maintenance Engineer with charge free to described terminal device;
Described terminal device receives described user's confirmation or adjusts instruction;
Described system is after sale sent described Maintenance Engineer according to described user's confirmation or adjustment instruction with charge free to described user, to tie upRepair described household electrical appliance.
5. household electrical appliance, is characterized in that, comprising:
Acquisition module, for obtaining the DTC of household electrical appliance;
Upper transmission module, for described DTC is uploaded to Cloud Server, so that described Cloud Server is known according to described DTCThe not fault type of described household electrical appliance.
6. a Cloud Server, is characterized in that, comprising:
Receiver module, the DTC of described household electrical appliance sending for receiving household electrical appliance;
Identification module, for identifying the fault type of described household electrical appliance according to described DTC.
7. Cloud Server as claimed in claim 6, is characterized in that, also comprises:
Judge module, for analyzing and judging that described fault type belongs to Fisrt fault type or the second fault type.
8. Cloud Server as claimed in claim 7, is characterized in that, also comprises:
Acquisition module is described Fisrt fault type for judge the fault type of described household electrical appliance at described judge moduleTime, obtain the fault handling method of described household electrical appliance;
Sending module, for being sent to terminal device by the fault handling method of described household electrical appliance.
9. Cloud Server as claimed in claim 8, is characterized in that, also comprises:
Generation module is described the second fault type for judge the fault type of described household electrical appliance at described judge moduleTime generate corresponding work order after sale according to the fault of described household electrical appliance; Wherein,
Described sending module is also for being sent to system after sale by described work order after sale, for described system after sale to described terminalEquipment sends and sends asking for instructions of Maintenance Engineer with charge free, and according to the described user's who receives confirmation or adjust instruction to described userSend described Maintenance Engineer with charge free, to keep in repair described household electrical appliance.
10. a treatment system for household electrical appliance fault, is characterized in that, comprising:
Household electrical appliance as claimed in claim 5;
Cloud Server as described in claim 6 to 9 any one.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
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| CN111190412A (en) * | 2020-01-06 | 2020-05-22 | 珠海格力电器股份有限公司 | Fault analysis method and device, storage medium and terminal |
| CN111190412B (en) * | 2020-01-06 | 2021-02-26 | 珠海格力电器股份有限公司 | Fault analysis method and device, storage medium and terminal |
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| CN115049081A (en) * | 2022-06-18 | 2022-09-13 | 深圳市蓝晨科技股份有限公司 | Notebook computer detection management method, system and storage medium |
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