JP4819837B2 - 優先順位付けされた、ネットワークプリンタの点検または保守の、改良された方法およびシステム - Google Patents

優先順位付けされた、ネットワークプリンタの点検または保守の、改良された方法およびシステム Download PDF

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Publication number
JP4819837B2
JP4819837B2 JP2008094528A JP2008094528A JP4819837B2 JP 4819837 B2 JP4819837 B2 JP 4819837B2 JP 2008094528 A JP2008094528 A JP 2008094528A JP 2008094528 A JP2008094528 A JP 2008094528A JP 4819837 B2 JP4819837 B2 JP 4819837B2
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printer
affinity
network
maintenance
inspection
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JP2008257729A5 (enExample
JP2008257729A (ja
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スクラフォード マシュー
カメルディーナー ショーン
ヴィー ポソス キルク
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Xerox Corp
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Xerox Corp
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    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/07Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0793Remedial or corrective actions
    • GPHYSICS
    • G03PHOTOGRAPHY; CINEMATOGRAPHY; ANALOGOUS TECHNIQUES USING WAVES OTHER THAN OPTICAL WAVES; ELECTROGRAPHY; HOLOGRAPHY
    • G03GELECTROGRAPHY; ELECTROPHOTOGRAPHY; MAGNETOGRAPHY
    • G03G15/00Apparatus for electrographic processes using a charge pattern
    • G03G15/50Machine control of apparatus for electrographic processes using a charge pattern, e.g. regulating differents parts of the machine, multimode copiers, microprocessor control
    • G03G15/5075Remote control machines, e.g. by a host
    • G03G15/5079Remote control machines, e.g. by a host for maintenance
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/07Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0733Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Quality & Reliability (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Microelectronics & Electronic Packaging (AREA)
  • Accessory Devices And Overall Control Thereof (AREA)
JP2008094528A 2007-04-04 2008-04-01 優先順位付けされた、ネットワークプリンタの点検または保守の、改良された方法およびシステム Expired - Fee Related JP4819837B2 (ja)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/696,438 2007-04-04
US11/696,438 US7949740B2 (en) 2007-04-04 2007-04-04 Methods and systems for prioritized servicing or maintenance of networked printers

Publications (3)

Publication Number Publication Date
JP2008257729A JP2008257729A (ja) 2008-10-23
JP2008257729A5 JP2008257729A5 (enExample) 2011-05-12
JP4819837B2 true JP4819837B2 (ja) 2011-11-24

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JP2008094528A Expired - Fee Related JP4819837B2 (ja) 2007-04-04 2008-04-01 優先順位付けされた、ネットワークプリンタの点検または保守の、改良された方法およびシステム

Country Status (3)

Country Link
US (1) US7949740B2 (enExample)
EP (1) EP2009549B1 (enExample)
JP (1) JP4819837B2 (enExample)

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JP4717579B2 (ja) * 2005-09-30 2011-07-06 株式会社小松製作所 作業機械のメンテナンス作業管理システム
JP4673284B2 (ja) * 2006-12-15 2011-04-20 キヤノン株式会社 サーバ装置
US8902450B2 (en) * 2007-04-04 2014-12-02 Xerox Corporation Methods and systems for soft failure detection for networked printers
US9329822B2 (en) * 2007-04-04 2016-05-03 Xerox Corporation Methods and apparatus for improved operation of networked printing system
US8427670B2 (en) * 2007-05-18 2013-04-23 Xerox Corporation System and method for improving throughput in a print production environment
US8144364B2 (en) 2007-07-18 2012-03-27 Xerox Corporation Methods and systems for processing heavy-tailed job distributions in a document production environment
US8145517B2 (en) * 2007-07-18 2012-03-27 Xerox Corporation Methods and systems for scheduling job sets in a production environment
US8725546B2 (en) 2007-07-18 2014-05-13 Xerox Corporation Workflow scheduling method and system
US20090025002A1 (en) * 2007-07-18 2009-01-22 Xerox Corporation Methods and systems for routing large, high-volume, high-variability print jobs in a document production environment
US8134743B2 (en) 2007-07-18 2012-03-13 Xerox Corporation Methods and systems for routing and processing jobs in a production environment
US8127012B2 (en) * 2007-07-18 2012-02-28 Xerox Corporation System and methods for efficient and adequate data collection in document production environments
US20090327033A1 (en) * 2008-06-26 2009-12-31 Xerox Corporation Methods and systems for forecasting inventory levels in a production environment
KR101571723B1 (ko) * 2008-09-02 2015-11-25 엘지전자 주식회사 단말기 및 그 제어 방법
US7996729B2 (en) * 2009-09-30 2011-08-09 Xerox Corporation Method and system for maintenance of network rendering devices
US9223529B1 (en) * 2010-03-26 2015-12-29 Open Invention Network, Llc Method and apparatus of processing information in an environment with multiple devices and limited resources
JP5857482B2 (ja) * 2011-07-08 2016-02-10 富士ゼロックス株式会社 情報処理装置、画像形成装置及びプログラム
JP5500131B2 (ja) 2011-07-20 2014-05-21 コニカミノルタ株式会社 画像処理システム
JP2013045200A (ja) * 2011-08-23 2013-03-04 Kyocera Document Solutions Inc サポートサービスシステム、電子機器、および画像形成装置
JP2014174838A (ja) * 2013-03-11 2014-09-22 Ricoh Co Ltd 情報処理システム、情報処理装置及びプログラム
JP2015103149A (ja) * 2013-11-27 2015-06-04 キヤノン株式会社 管理システムおよび管理システムの制御方法
JP6058707B2 (ja) * 2015-01-30 2017-01-11 京セラドキュメントソリューションズ株式会社 画像形成装置の制御方法
US11373147B1 (en) * 2015-12-29 2022-06-28 Wells Fargo Bank, N.A. Systems and methods for providing maintenance to financial institution devices
JP2025083017A (ja) * 2023-11-20 2025-05-30 日本電気株式会社 点検支援システム、点検支援装置、点検支援方法、及び、プログラム
KR102831346B1 (ko) * 2025-01-13 2025-07-09 (주) 씨에스티솔루션 임대 복합기의 통합 관리 시스템

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US5488715A (en) 1994-08-01 1996-01-30 At&T Corp. Process for integrated traffic data management and network surveillance in communications networks
JPH10296593A (ja) * 1997-04-30 1998-11-10 Fujitsu Ltd 製造装置のメンテナンス方法
US7086001B1 (en) * 1997-10-22 2006-08-01 OCÉ-USA, Inc. Automatic network device selection and document delivery system
US6415392B1 (en) 1997-12-08 2002-07-02 Ricoh Company, Ltd. Remote diagnosis system and method
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US7171442B1 (en) * 2000-09-18 2007-01-30 Canon Kabushiki Kaisha Printer maintenance scheme for a network centric printing system
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US7200613B2 (en) 2001-11-09 2007-04-03 Xerox Corporation Asset management system for network-based and non-network-based assets and information
JP2003177945A (ja) 2001-12-12 2003-06-27 Hitachi Ltd 計算機管理方法及びその実施システム並びにその処理プログラム
US20030142344A1 (en) 2002-01-31 2003-07-31 Jennifer Geske System and method for electronically monitoring the content of print data
JP4488666B2 (ja) * 2002-02-15 2010-06-23 株式会社東芝 医用システムの再現試験サービス装置
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JP4618778B2 (ja) * 2004-08-27 2011-01-26 キヤノン株式会社 印刷装置、ネットワーク接続装置、印刷制御方法及び印刷制御プログラム
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Also Published As

Publication number Publication date
EP2009549A3 (en) 2010-02-24
JP2008257729A (ja) 2008-10-23
US20080247767A1 (en) 2008-10-09
US7949740B2 (en) 2011-05-24
EP2009549A2 (en) 2008-12-31
EP2009549B1 (en) 2017-02-22

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