JP4353629B2 - Server that forms a net information center system - Google Patents

Description

[0001]
[Industrial application fields]
The present invention relates to a system of net information office, it is also particularly, for example, using the Internet, to present a suitable mosquito Raoke shop of candidates to the reservation to the customer, the customer can check the day of the congestion-like status and reservation, a novel system About.
[0002]
[Prior art]
When it want to sing karaoke, customers are generally, but go to the store looking for the appropriate store on their own, in order to look for a store must have previously acquired a considerable information, yet if the store Even if you can find it, you know the waiting time only after you arrive at the store, especially when it is crowded.
[0003]
[Problems to be solved by the invention]
Information on a specific store can be obtained to some extent by searching on the Internet, for example. However, in order to eliminate the long waiting time, the only method is to call the store directly and obtain necessary information such as congestion. There is no. Moreover, even with this method, the department or the person who receives the call does not always give an accurate congestion situation , and may end up suffering from a long waiting time.
[0004]
Another object of the present invention is to provide a novel, the net information office system.
[0005]
[0006]
It is another object of the present invention, can be as much as possible reduce the customer's waiting time in the store, it is to provide a system of net information office.
[0007]
[0008]
[Means for Solving the Problems]
The configuration of the present invention is shown in [1] below.
[1] Configuration 1:
[0009]
[0010]
[0011]
[0012]
[0013]
[0014]
[0015]
Send / receive data to / from the customer terminal in response to a request from the customer terminal, and if a predetermined condition is satisfied, send / receive data to / from the karaoke store terminal indicated by the condition, and A server that forms a net information center system related to a karaoke store by transmitting and receiving data to and from the karaoke store terminal upon request,
It was acquired on the basis of the latest number of persons waiting / order of the latest of the number of persons waiting / order of the data and the business hours of the next business day of the business hours of the current business day data for transmission and reception of data with the karaoke shop terminal Store information holding means provided in a predetermined storage device that holds each karaoke store and holds the location data of each karaoke store,
When data specifying the desired location and the number of users is received from the customer terminal, karaoke stores having location data corresponding to the desired location are respectively extracted from the store information holding means in the predetermined storage device, and extract out were each karaoke shop in the number of persons waiting the most recent of the business hours of the current business day / order of the data and store in the next business day the predetermined storage device the latest of the number of persons waiting / order of the data of the business hours of Reading from the information storage means, and reading the display data for displaying a store selection screen that can select any karaoke store from the extracted karaoke stores from a predetermined storage device, and transmits to the customer terminal, Store information providing means;
If that data for selecting one of the karaoke shops from the customer terminal to the shop information providing unit transmits the respective data is received, as application screen for signing up for karaoke shop person said data is instructed, An application screen is displayed on the customer terminal that allows you to select either a waiting application, which is an application for use in the business hours on the current business day, or a reservation application, which is an application for use in the business hours on the next business day. An application screen providing means for reading display data to be transmitted from a predetermined storage device and transmitting the data to the customer terminal;
Wherein the application screen providing means either subscription data indicating that apply for waiting application data or the subscription to the effect that apply for the waiting application from the customer terminal that has transmitted the display data is received, the received application data and adds the registration instruction data to the effect that registers the application data to occupancy data associated with the application data, the karaoke store karaoke shop terminal to which the application data is associated An application information providing means to send to ,
The server characterized by having.
When the waiting number is updated, the server can be configured to present the updated waiting number / order to the customer terminal using the push technology for each waiting number / order update.
[0016]
[0017]
[0018]
[0019]
[0020]
[0021]
[0022]
[0023]
[0024]
[0025]
[0026]
[0027]
[0028]
[0029]
[0030]
【The invention's effect】
[0031]
The server of configuration 1 transmits / receives data to / from the customer terminal in response to a request from the customer terminal, and transmits / receives data to / from the karaoke store terminal indicated by the condition when a predetermined condition is satisfied, and , by sending and receiving the karaoke shop terminal and the data in response to a request from the karaoke shop terminal, a server to form a net information office system for the karaoke shop, the latest of the business hours of the current business day number of persons waiting / with are respectively held every karaoke shop was acquired on the basis of the order of the data and the persons waiting the most recent of the business hours of the next business day / number and order of the data in the transmission and reception of data to and from the karaoke shop terminal, each karaoke holds the store location data, respectively, to identify and store information holding means provided in the predetermined storage device, a number of guests and desired utilization location from the customer terminal When data is received, sales of the predetermined karaoke shops from the shop information storage means in the storage device with the location data corresponding to the desired location and extracted respectively, and each karaoke store current working day issued those extract reading the latest number of persons waiting / order data business hours of the time zone of the latest number of persons waiting / order data and the next business day from the shop information storage means in the predetermined storage device, and the extracted karaoke shops Store information providing means for reading display data for displaying a store selection screen from which any karaoke store can be selected from a predetermined storage device and transmitting the data to the customer terminal; and the store information providing means wherein the effect of data for selecting one of the karaoke shops from the customer terminal that has transmitted the respective data is received, for signing up for karaoke shop person said data is instructed As write screen, the the application screen you can select any one of the current business day of business use application and is subscription of in the business hours of waiting application and the next business day is the application of the use of the time zone Reading display data to be displayed on the customer terminal from a predetermined storage device and transmitting it to the customer terminal, the application screen providing means, and the order from the customer terminal to which the application screen providing means has transmitted the display data When either one of the subscription data indicating that apply for waiting application data or the subscription to the effect that apply for waiting application is received, the occupancy data associated with the application data and the application data the received The registration instruction data indicating that the application data should be registered is added and transmitted to the karaoke store terminal of the karaoke store with which the application data is associated. Since the customer information providing means is included, the customer can determine and select the current time zone or the next time zone based on the number of waiting persons, and the waiting time of the customer in the store can be reduced.
[0032]
[0033]
[0034]
【Example】
The network information center system 100 of the present invention shown in FIG. 1 is specifically realized using the Internet 12. In other words, the server 14 is connected to the network 12, and the customer terminal 16 and a store (karaoke shop, restaurant, movie theater, bowling alley, massage (including anma and manipulative facility), lawyer, judicial scrivener, tax accountant, etc. The terminal 20 can access the server 14 through the network 12. The customer terminal 16 is a customer's mobile phone, personal digital assistant, or PC (Personal Computer) provided at home or work. The store 18 is provided with a store terminal 20 and a POS terminal 22. The POS (point of sales) terminal 22 means a computer that processes an accounting slip of a store. Then, the POS terminal 22 tells the store terminal 20 that the accounting process has been completed or the customer's treatment has been completed, so that the store terminal 20 can accurately grasp the number of waiters and send accurate waiter data to the server 14. can do. Reference numeral 6 denotes a mobile communication network, 7 denotes equipment of a communication carrier, 8 denotes equipment of an Internet provider, 10 denotes a modem, and 11 denotes a dedicated communication line network such as a LAN dedicated line.
[0035]
Prior registration is required when both the customer and the store use the network information center 100 . Any customer or store that has registered in advance can use the network information center 100 . However, regarding store registration, any store can join only under the condition that necessary information is provided in real time.
[0036]
The customer registers necessary information such as own credit information (credit number, insurance card number, etc.) and the ID (identification number) of the customer in the server 14 through the customer terminal 16 and the network 12.
[0037]
Store 18 is a store name, store category / genre / service (karaoke, bowling, skating, billiards, games, movies, golf, tennis, Italian cuisine, Korean cuisine, yakiniku, hotel, massage, legal consultation, etc.), location, Information necessary for the customer to select a store, such as the TPO and the number of people in the group, is registered in the server 14 via the store terminal 20 or the POS terminal 22 and the network 12.
[0038]
Based on such pre-registration, a method and procedure for using the network information center 100 of this embodiment will be described below with reference to FIGS.
[0039]
First, in step S11 of FIG. 2, the customer activates the customer terminal 16 (FIG. 1), connects to the server 14, and accesses the web site (homepage) of the net information center. This access can be freely accessed by anyone without any restrictions, but can be configured to allow access only to customers registered in advance. In this case, the customer inputs a customer ID. Therefore, the server 14 permits or disallows access depending on whether the customer ID matches any of the customer IDs registered in advance.
[0040]
When there is proper access to the net information center, the server 14 presents the information center screen shown in FIG. On this information center screen, an input frame for inputting customer information (customer ID, etc.) is formed, and it is necessary to determine the date to be reserved and the store to be reserved by the server 14 as candidates. To enter search information, for example, the desired store location (address / place name input or customer's current location (if you want the nearest store)), desired store information (genre / category / service, etc.), number of people, etc. Column is formed. Accordingly, in step S12, the customer sequentially inputs information into the entry boxes on the information center screen. However, when the store of interest is determined in advance, the desired store name (for example, information that can specify the store such as the store name or telephone number or address) can be directly input. In the “Other Information” column on this information center screen, the store uses information such as the form used by the customer (year-end party, farewell party, birthday party, date, etc.), the desired store atmosphere, and additional services. Information useful for selection can be entered. In the figure, “selection input” means that the server 14 provides selection candidates, and the customer opens and selects the selection candidates from the downward arrow “▼” formed on the frame, for example. Means to input or set necessary information.
[0041]
When customer information is input in steps S11 to S12, the server 14 provides the customer terminal 16 with a store selection screen as shown in FIG. As a premise, when the customer does not input information for identifying a single store but only inputs a search condition such as a category, the server 14 selects a reserved store based on the information. Identify.
[0042]
In the store selection screen of FIG. 5, stores that are open on the day or that are scheduled to open after that time are displayed, and the number of people waiting and the time are displayed as the current congestion status. Further, if necessary, the business hours and the congestion status (waiting number / time) at the desired reservation time are displayed. As a display example of the waiting number / order / time, only the waiting number / order or the waiting time may be displayed, but it is desirable to present both. Further, the store selection screen is also provided with a frame that can open a database in which detailed information of each store is stored, as shown at the right end of FIG. Then, when the customer clicks the frame of the desired store, the customer can acquire detailed information on the store.
[0043]
In step S22, a map representing the location of each store shown in FIG. 6 may be presented. However, this map display may be displayed when the customer finally decides a reservation desired store (facility).
[0044]
Next, the customer determines one store from the store candidates presented by the server 14 in step S13. Specifically, the customer's store is determined by clicking on the store (facility) name frame on the store selection screen of FIG.
[0045]
When the store determination operation is performed in step S13, the information is transmitted to the server 14. The server 14 presents the order waiting screen shown in FIG. In this order waiting screen, the name of the store desired by the customer (in this example, “C karaoke shop”) is displayed, and whether the order is waited in the currently open time zone or the next business time zone (FIG. In order to distinguish and input whether to make a reservation in 5), two input frames are formed. However, although not shown in FIG. 7, another frame for intention display that does not wait for a reservation or make a reservation may be formed.
[0046]
In step S14, the customer decides whether to wait or make a reservation. When waiting or making a reservation, in step S15, the customer puts “YES” in the corresponding frame in the turn waiting screen of FIG. Or, input by clicking “NO”.
[0047]
Then, in response to the input, “YES” or “NO”, the server 14 presents the application screen shown in FIG. 8 to the customer terminal 16 in the next step S24.
[0048]
Therefore, in step S15, the customer waits for a turn or makes a reservation (in FIG. 2) by inputting the ID number and credit number into the customer ID input frame and credit information number input frame formed on the application screen of FIG. Both are expressed as “waiting for turn”).
[0049]
When the customer inputs the customer ID and the credit number, the server 14 displays another screen shown in FIG. 9 on the customer terminal 16 to inform the customer of the waiting number and waiting time at that time and to use the mobile phone. Confirm with the customer whether you will receive a call service. The form call service automatically calls a pre-registered mobile phone number when the number of people waiting is less than a certain number (for example, 2 people) and informs that the number of people waiting is 2 people. It is a service. When the customer uses the mobile calling service, the customer may register “Yes” in the mobile calling service frame on the screen of FIG. 9. Similarly, “Yes” is entered in the waiting queue registration frame in FIG. The date and time of the frame for inputting the application date and time in FIG. 9 is set by the server 14, and the time when the customer inputs “Yes” becomes the registration date and time.
[0050]
Thereafter, the server 14 displays an application completion screen shown in FIG. 10 on the customer terminal 16 in step S25. The customer can check the waiting number / order / time by looking at the application completion screen, and can also check whether he / she applied for the mobile calling service.
[0051]
The server 14 connects to the store terminal 20 (FIG. 1) when the store terminal accesses the net information center or in conjunction with the completion of the customer application (step S26), and in the next step S27, The information on customers who have been waiting or reserved is sent using this information center. In response, the store terminal 20 registers the waiting information or reservation information in step S41.
[0052]
FIG. 11 illustrates the customer registration screen of the server 14 and the store terminal 20, and the time when the customer inputs the application in step S15 is displayed as the “waiting input time” on this screen. The customer ID and credit number are entered by the customer himself, and the “entry category” column displays whether the account has been paid, visiting the store, entering the room, waiting for the order, etc. The “Answer” column is a column that displays whether the customer answered a questionnaire described later. In addition, in the “waiting order classification” column, a distinction is displayed as to whether the waiting registration is performed on the Internet, that is, via a net information center or directly visited the store.
[0053]
When updating the customer registration information, the customer registration information screen of FIG. 11 displayed on the store terminal 20 is transmitted as it is to the server 14 by omitting the customer registration information screen of FIG. Is updated. Therefore, similarly to the store terminal 20, the server 14 has a turn waiting or reservation table as shown in FIG.
[0054]
When the number of waiting customers has changed, such as when there is a reported report from the POS terminal 22 (FIG. 1), a report about the end of a reservation, registration of a visiting customer, or the like, When a predetermined time has elapsed or when a wait information update process is instructed, the update information is transmitted to the server 14 in step S42. At the same time, the store terminal 20 forms, for example, the customer information transmission screen shown in FIG. 12 on the store terminal 20 and makes a reservation by using the customer data that has been directly visited and reserved or by any method, but does not visit the store. The customer data is transmitted from the store terminal 20 to the server 14. Accordingly, the server 14 takes in the update information transmitted in step S42 and the customer data transmitted on the screen of FIG. 12, and together with the customer information reserved through the server 14, the previous FIG. The wait information shown in Fig. 2 is created in real time.
[0055]
That is, the server 14 detects whether or not the number of waiting customers has changed in step S28 based on the customer data and update information transmitted from the store terminal 20, and if there has been a change, the waiting information in step S29. Update. Therefore, the waiting information of the server 14 is updated every moment, and the server 14 presents the waiting information screen shown in FIG.
[0056]
Then, the server 14 determines in step S30 whether the waiting number has reached the number of persons to which the mobile calling service is applied (in the embodiment, two persons). If so, the server 14 automatically adds to the customer's mobile phone in the next step S31. In step S32, the connection with the store terminal 20 is released.
[0057]
Incidentally, the customer, when he decides not to be waiting also reserved in step S14, or when the display of the waiting screen shown in FIG. 1 3 is no longer needed, to disconnect from the server in step S16 In step S17, the connection with the server 14 is released.
[0058]
Thereafter, when the customer waits for or makes a reservation using the “net information office” described above and tries to answer the questionnaire based on the result of actually making the reservation, the customer takes steps of FIG. The customer terminal 16 is connected to the server 14 in S111. In response, in step S12, the server 14 presents the questionnaire screen to the customer terminal 16 or a questionnaire response terminal (not shown) installed in the store such as the store information center, the entrance, or the guest room. Accordingly, after answering the questionnaire in step S112, the customer releases the server connection in step S113. On the other hand, the server 14 accumulates the questionnaire in step S122, analyzes the questionnaire in step S123, and conveys the analysis result to the store terminal 20 according to the contract with the store.
[0059]
As an example of such a billing mechanism at the net information center, the following method can be considered. Charges are limited to stores, and at the end of the month, for example, "Store usage fee x Number of customers used + Survey unanswered customer usage fee x Number of unopened customers" at the end of the month, for example, according to the number of customers booked using the Internet Information Center Invoice the store in bulk. The store usage fee is an accurate fee to be paid by the store, and is a fee per customer when the customer makes a reservation at the guide station and waits at the store via the net information center. However, at this time, if the customer has made a reservation at the waiting information center but does not actually make a reservation, no charge is made. In addition, the customer usage fee for unanswered questionnaire is a customer usage fee when using a questionnaire installed in an actual information center of a store or when answering a questionnaire as shown in FIG. However, if the customer does not answer the questionnaire by any of the methods, the unanswered customer is charged for using the Internet Information Center. In that case, the store collects the customer usage fee on the billing fee. In other words, the store collects the fee for using the net information center of the unanswered customer on behalf of the server operator. Therefore, it is billed by the above formula. However, if the customer answers the questionnaire at a later date, the usage fee collected on behalf of the customer will be settled at the next visit.
[0060]
Note that the questionnaire analyzed in step S123 of FIG. 3 may be downloaded to the store terminal 20 together with the payment of the store fee.
[0061]
For convenience of collecting such a questionnaire, it is also conceivable that a terminal for answering a questionnaire is installed in a store such as an actual information center of the store, the vicinity of the entrance, or a guest room. In other words, in this embodiment, as described above, for customers who have not yet responded to the questionnaire, the usage fee for this net information center is collected at the reception of the store. If the terminal is installed in a store such as a store information center, entrance, or guest room, the trouble of answering a questionnaire from a customer terminal at home at a later date can be eliminated.
[0062]
If the information center is in the vicinity of the store terminal 20 or the POS terminal 22 (FIG. 1) in the store, a questionnaire response terminal may be provided at the information center. It may be better to provide a questionnaire response terminal in the vicinity of the store terminal or the POS terminal rather than providing it.
[0063]
Furthermore, in the above-described embodiment, the waiting information for each store as shown in FIG. Therefore, the store accesses the homepage of the net information center of the server 14 from the store terminal 20 and registers the waiting information (congestion status) of the store in the server 14 from time to time. If it is configured to access the homepage of the Internet information center and obtain the congestion status of the store, a store and a customer who wants to receive the service of the Internet information center may connect the store terminal 20 and the customer terminal 16 to, for example, the Internet. Since only Internet browsing software such as Explorer (product name) is prepared and no other special software is required, it is possible to provide a system that can provide services extremely easily.
[0064]
However, in the above-described embodiment, the server 14 has been described as managing the waiting table in FIG. However, only the store terminal 20 may have a waiting table as shown in FIG. 11, and the store terminal 20 may manage the waiting table.
[0065]
Of course, when making a reservation by directly visiting the store, the reservation is accepted even if there is no customer ID. This is because when the customer ID is requested in all cases, there is a disadvantage that the store cannot be used unless it becomes a member of the net information center as in this embodiment.
[0066]
Further, in the embodiment in which the server 14 centrally manages the waiting information, if the “Enter” key is pressed when the POS terminal 22 of the store 18 (FIG. 1) ends the accounting process, the store terminal 20 That information. The store terminal 20 transmits a decrease in the waiting number from the store terminal 20 to the server 14 at the timing described above or when accessing the server 14. However, when the function of the store terminal 20 is shared by the POS terminal 22, all information is transmitted from the POS terminal 22 to the server 14 without going through the store terminal.
[0067]
Furthermore, the present invention can also be used as a net information center system for hospitals, clinics, clinics, nursing institutions, geriatric insurance facilities, and the like. In this case, the one corresponding to the customer terminal 16 can be called a patient terminal, and the one corresponding to the store terminal 20 can be called a hospital terminal. Also in this case, basically, it is possible to select or designate a hospital, make a reservation, or collect a fee by the same operation as shown in FIG.
[Brief description of the drawings]
FIG. 1 is an illustrative view showing a network system of the present invention.
2 is a flowchart showing the operation of the system of FIG.
FIG. 3 is a flowchart showing questionnaire responses and related operations in the system of FIG. 1;
FIG. 4 is an illustrative view showing one example of a guide office screen.
FIG. 5 is an illustrative view showing one example of a store selection screen.
FIG. 6 is an illustrative view showing one example of a store map.
FIG. 7 is an illustrative view showing one example of an order waiting screen.
FIG. 8 is an illustrative view showing one example of an application screen.
FIG. 9 is an illustrative view showing one example of another screen of the application screen.
FIG. 10 is an illustrative view showing one example of an application completion screen.
FIG. 11 is an illustrative view showing one example of store and server registration information;
FIG. 12 is an illustrative view showing one example of a screen for transmitting customer data from the store terminal to the server in the embodiment in which the server centrally manages the waiting information.
FIG. 13 is an illustrative view showing one example of a turn waiting screen displayed on a customer terminal;
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 12 ... Network 14 ... Server 16 ... Customer terminal 20 ... Store terminal 100 ... Network information center system

Claims (1)

Send / receive data to / from the customer terminal in response to a request from the customer terminal, and if a predetermined condition is satisfied, send / receive data to / from the karaoke store terminal indicated by the condition, and A server that forms a net information center system related to a karaoke store by sending and receiving data to and from the karaoke store terminal upon request,
It was acquired on the basis of the latest number of persons waiting / order of the latest of the number of persons waiting / order of the data and the business hours of the next business day of the business hours of the current business day data for transmission and reception of data with the karaoke shop terminal Store information holding means provided in a predetermined storage device that holds each karaoke store and holds the location data of each karaoke store,
When data specifying the desired location and number of users is received from the customer terminal, karaoke stores having location data corresponding to the desired location are respectively extracted from the store information holding means in the predetermined storage device, and extract out were each karaoke shop in the number of persons waiting the most recent of the business hours of the current business day / order of the data and store in the next business day the predetermined storage device the latest of the number of persons waiting / order of the data of the business hours of Reading from the information storage means, and reading the display data for displaying a store selection screen that can select any karaoke store from the extracted karaoke stores from a predetermined storage device, and transmits to the customer terminal, Store information providing means;
If that data for selecting one of the karaoke shops from the customer terminal to the shop information providing unit transmits the respective data is received, as application screen for signing up for karaoke shop person said data is instructed, An application screen is displayed on the customer terminal that allows you to select either a waiting application, which is an application for use in the business hours on the current business day, or a reservation application, which is an application for use in the business hours on the next business day. An application screen providing means for reading display data to be transmitted from a predetermined storage device and transmitting the data to the customer terminal;
Wherein the application screen providing means either subscription data indicating that apply for waiting application data or the subscription to the effect that apply for the waiting application from the customer terminal that has transmitted the display data is received, the received application data and adds the registration instruction data to the effect that registers the application data to occupancy data associated with the application data, the karaoke store karaoke shop terminal to which the application data is associated An application information providing means to send to ,
The server characterized by having.

Images