KR20010008183A - A system and a method for food order and deliver - Google Patents

Abstract

PURPOSE: A food order/delivery system and method is provided to improve such an old system that existing restaurants carry out all the work, such as public relations, order receiving, delivery, etc., individually, which causes unnecessary double investment and waste. CONSTITUTION: A service provider(100) connected to a call center(400) through the internet is provided with a server(110), a database(120) and a router(130). The call center comprises a router, a hub, a plurality of computer terminals connected to the hub, a TCP/IP part(410), a serial communication part(420) and an ARS part(430). The call center(400) and delivery men(500) communicate through SMS(Short Message Service) each other. The call center(400) comprises an SMS processor for SMS processing. The TCP/IP part(410) has a function to help so that the computer terminals and the server of the service provider(100) can communicate through the internet. The ARS server(430) processes calls telephoned from users.

Description

A system and a method for food order and deliver}

The present invention relates to a system and method for integrating food ordering and delivery services. In particular, the present invention allows customers to access a single service operator through a single telephone number or homepage anywhere in the country when ordering food, the service operator is connected to the member call center and call center designated member in each region and Through the interactive real-time community (community) based on the integrated advertising and delivery services, customer management, and merchant management by customer satisfaction surveys, etc. to deliver the ordered food to customers more efficiently.

There are some companies that relay food orders on the Internet, but the number of affiliated stores nationwide has less than 100, so there was a lot of limitations in that they could actually relay food orders.

One of the major factors that adds to the limitation of the conventional food relay industry is that customers who order food mainly want delivery, while in actual small restaurants, one or more fixed deliveries can be delivered for three to four hours a day. Having agents is virtually difficult. Therefore, due to the absence of deliverymen due to the burden of labor costs, the food relay business was operating only in a limited part.

In addition, in the case of the food relay business using the conventional Internet, there has been a hassle and financial burden of installing a dedicated computer system for each chain restaurant.

In addition, as the industry develops, the growth and specialization of restaurant companies is becoming more prominent. As the fierce competition among restaurant companies is intensifying, the burden of increasing advertising and promotional expenses relative to sales is increasing.

As a related art in the above field, there is a patent application No. 10-2000-42074, "Food Delivery Business Using Information and Communication System", filed with the Korean Intellectual Property Office on July 21, 2000. However, this patent is inconvenient that a customer must search through the Internet to search for the nearest restaurant through the Internet.

Another prior art is Korean Patent Application No. 10-1999-58770 filed on December 17, 1999 "delivery method of ordering food using the Internet". However, this patent is the same concept as the previous '42074'.

In other words, the conventional methods are simply to search for the location of the restaurant using the Internet to order, but the delivery method is limited in that it uses the existing method as it is.

The present invention aims to provide a food ordering and delivery system and method in order to fundamentally solve the above problems of the prior art.

In particular, the present invention is to improve the point that wasted waste by unnecessary overlapping investment of human and physical resources by performing the promotion / order receipt / delivery of the individual restaurants individually, based on the Internet, PSTN and private network Provides food ordering and delivery systems and methods.

Other objects and advantages of the present invention will become more apparent from the following detailed description of the invention and the accompanying drawings.

1 is a block diagram of a food ordering and delivery system according to the present invention;

2 is a flow chart of a food ordering and delivery method of the present invention.

3 is a flow chart showing the sequential processing of each step of FIG.

4 is an internal configuration diagram of an order / delivery information system in the server of FIG.

5 is a diagram illustrating an internal configuration of a terminal of FIG. 1.

<Brief description of the main parts of the drawing>

100: service provider 110: server

120: database 130: router

200: user 300: merchant terminal

305: CPU 310: communication interface

315: Merchant-specific code unit 320: Screen display unit

325: data communication module 330: calendar / clock

335: data storage device 340: order acceptance button

345: delivery request button 350: delivery complete button

400: call center 410: TCP / IP communication unit

420: serial communication unit 430: ARS unit

500: deliveryman 600: order / delivery information system

610: Merchant DB system 620: Map information management system

630: dispatcher management system 640: delivery management system

650: deposit management system

1 is a block diagram of a food ordering and delivery system according to the present invention. To the service provider 100 providing the service of the present invention, the user 200 orders over the telephone or the Internet. When ordering over the telephone, use a certain service provided by a telecommunications company (for example, 1588 for KT). For example, if the service provider's 1588 service telephone number is 1588-0000, a user in Busan calls 1588-0000 and the telecommunications company identifies the area where the user called and connects to the Busan area call center in charge of the area. Busan is a metropolitan area, so it connects to a call center in a more detailed area (for example, a call center in charge of Haeundae-gu, Busan). The call center for each region of the service provider is connected under the number 1588-0000. Under the call center, restaurants in the area are registered as affiliated stores.

The call center and its affiliates are connected to each other through a digital data network. This private network can transmit and receive text, image data, etc., other than voice.

Then, the call center of Busan Haeundae-gu finds the nearest affiliated store and sends the food order details to the merchant terminal 400 through a dedicated network. It will be delivered to the user who ordered the food. At this time, the call center and the delivery person communicate using SMS.

Users can also order food through the Internet. In other words, the user visits the service provider's site and orders the desired food. The service provider's server then sends the order message over the Internet to the call center having jurisdiction closest to the user's order location. Receiving the order message, the call center finds a suitable affiliate store as in the previous telephone order and transmits the food order details to the affiliate store through a dedicated network. The subsequent procedure is the same as mentioned above.

Meanwhile, the service provider 100 includes a server 110, a database 120, and a router 130 and is connected to the call center 400 through the Internet. The call center 400 includes a router, a hub, a plurality of computer terminals connected to the hub, a TCP / IP unit 410, a serial communication unit 420, and an ARS unit 430 connected to the hub. The call center and the delivery person communicate through SMS, and the call center is equipped with an SMS processor for SMS processing. However, it is also desirable for call centers and deliverymen to communicate via radio.

Although not shown in the figure, a hub is connected to a router, and a plurality of terminals are connected to the hub.

And the call center and the jurisdiction affiliates are connected to each other by a dedicated serial network. The dedicated serial network is managed by a modem pool server (not shown) in the call center.

The TCP / IP unit serves to communicate with the computer terminals and the server of the service provider via the Internet, and the ARS server handles calls from users.

On the other hand, in the present invention codes the food provided by the merchant and the merchant. For example, you could code something like this:

Call Center Code Merchant Code Food Code

C0001 Gyeongwon Restaurant: A000100 100: Kimchi Jjige

101: miso soup

102: bibimbap

C0001 Kayaru: A000200 100: Jajangmyeon

101: cry

C0002 Best Company: A000300 100: Serving Ceremony

:::

And the communication contents of food order system section can be defined as follows:

1. Telephone Order Delivery: (Dealer → Merchant): Request Code + Agency Code + Order Number + Food Code + (Address Information)

2. Order Delivery Request: (Member → Dealer): Request Code + Agency Code + Order Number

3. Confirmation of Delivery Completion: (Member → Dealer): Request Code + Dealer Code + Order Number

4. Merchant delivery request: (merchant → agency): request code + agency code + order number

5. Merchant delivery request confirmation: (Dealer → Merchant): request code + agency code + order number

6. Dividend Delivery Request: (Dealer → Delivery Agent): Delivery unique number + agency code + order number + (address information)

The six leftmost shows the request section, the middle shows the request section, and the rightmost shows the data structure. For example, at 1, the request section is a telephone order history transmission, the request section is a section between the dealership and the merchant, the data can be seen that the request code, agency code, order number, food code and address information. However, it is obvious to those skilled in the art that the above description is only one example, and various communication codes can be implemented.

2 is a flowchart of a food ordering and delivery method according to the present invention. In the food ordering and delivery method according to the present invention, when a customer first calls a service operator or accesses a service operator's homepage to order food, the service operator orders food information to a member call center designated for each region. And communicate customer information.

The member call center searches for and selects the most suitable merchants among local merchants based on the ordered food information and customer information, and delivers the ordered food information and customer information to the selected merchants.

If the merchant delivers food directly to the ordering customer, or the merchant requests delivery to the call center and the delivery request is received from the merchant, the call center checks the customer's location and optimal delivery course through the map information management system.

When the call center instructs delivery by providing information to the member delivery person via SMS (short message service) or wireless communication means through the delivery management system on the basis of the identified customer's location and optimal delivery course information, the delivery person from the affiliated store. Upon receipt of food, the food is delivered to the ordering customer, and the member or member of the merchant collects the food from the ordering customer and deposits the food at the customer. Notify the operator of the completion of the delivery.

The merchant pays a predetermined fee to the call center and the service operator, and the call center pays a predetermined fee to the service operator.

In the integrated food ordering and delivery method according to the present invention, the call center, after receiving notification of the completion of delivery from the affiliated store, calls the ordering customer, investigates the satisfaction with the food and the delivery service, stores it in the affiliated store management database, and manages the affiliated store. It is preferable.

The service operator stores the order customer's information in the customer management database and provides a predetermined mileage service according to the order performance. The predetermined mileage service may be implemented in various ways. For example, to connect services such as amusement park, book vouchers merchants, confectionery merchants.

In the present invention, the service operator allows the call center to send and receive food order information with the service operator and the merchant through the dedicated terminal leased to the call center, the service operator is a merchant through the dedicated terminal leased to the merchant It is preferable to further include the step of allowing the call center to send and receive food order information.

At this time, when the call center sends the order details to the merchant through the dedicated terminal, the transaction code including the transaction date and the merchant code and transaction number, customer code, customer address, telephone number, order details, desired delivery time information Including transmit.

When the merchant notifies the call center of the order reception through the dedicated terminal, the transaction code and the reception time information are transmitted, and when the merchant requests the delivery to the call center through the dedicated terminal, the transaction code and Transmit including delivery request time information.

When the merchant notifies the call center of the delivery completion through the dedicated terminal, the transaction is transmitted including the transaction code and the delivery request time information.

In addition, the dedicated terminal of the call center transmits and receives information with a service operator through TCP / IP communication, and transmits and receives information with an affiliated store through serial communication.

In addition, in the integrated food ordering and delivery method according to the present invention, the service operator performs various event projects and online or offline advertisements for the whole country, and the call center performs offline advertising and promotion in the region. In particular, the present invention tax promotes publicity through call centers, affiliated stores, and affiliates in partnership with nationwide offline advertisements, holding various events, broadcasting / internet advertising through media, customer loyalty using mileage systems, and indirect promotion through affiliate services. It is preferable to carry out.

After receiving notification of the completion of delivery from the merchant, the call center calls the ordering customer, surveys the satisfaction with the food and delivery service, stores it in the merchant management database, and manages the merchant, and the service operator manages the customer information of the ordering customer. It is stored in the database and provides a predetermined mileage service according to the order performance.

On the other hand, the present invention analyzes the content of the post-answer questionnaire about the service result of the user and builds a database. This result reflects customer intent when reordering. For example, it evaluates how good the taste of a restaurant used by a user is, and notifies the affiliated store to encourage the merchant to produce a better taste. In addition, it is also desirable to exclude restaurants that have a score below a certain point from the user, or restrict the order quantity allocation.

In addition, the present invention strives to improve the quality of service by grasping the preferences of customers using the CRM (Consumer Relation Marketing) technique based on the above-mentioned questionnaire.

After the order, the current delivery status is displayed on the Internet. That is, it may indicate a delivery situation such as cooking, delivery, scheduled delivery after 10 minutes. The situation can be implemented by transmitting status data from the call center to the server.

Now, the delivery command via SMS will be described. The call center determines whether the delivery is being delivered by SMS to the delivery person and sends a new delivery order when the delivery is completed.

3 illustrates a sequential process of each step of FIG. 2. That is, the flow of data among users, call centers, franchisees and deliverymen is shown schematically. The content is as shown in FIG.

4 is a configuration diagram of an order / delivery information system in the service provider side server. That is, the order / delivery information network 600 is composed of a merchant database system 610, map information management system 620, dispatcher management system 630, delivery management system 640 and the deposit management system 650.

And the merchant database system provides basic information on merchants, food and price information, and merchant location information.

The map information management system checks departure (merchant), destination (customer) and driving route verification. In other words, the map information management system checks the information by the map of the starting point, the destination, the mileage, the driving route, etc., and this information is the fastest delivery by confirming the above items and the location of the delivery person in advance when receiving the delivery / food order. Apply for support.

In the map information, the merchant code and the merchant's location on the map are interconnected and the user's address is found to find the fastest delivery route. It is desirable to use existing GIS technology for this purpose.

The dispatch management system grasps the dispatch status and the scheduled dispatch status, and the delivery management system performs delivery function specification creation, delivery record specification by delivery / merchant, delivery job balance support, delivery deposit completion time check function, and deposit management system. Manages deposits, charges and payments.

5 is an internal configuration diagram of a merchant terminal. That is, the merchant dedicated terminal 300 includes a central processing unit (CPU) 305, a communication interface 310, a merchant code unit 315, a screen display unit 320, and a server for data communication with the server ( 325, calendar and clock display unit 330, data storage device 335, order acceptance button 340, delivery request button 345 and delivery completion button 350.

The present invention can be variously modified and can take various forms and only the specific embodiments thereof are described in the detailed description of the invention. It is to be understood, however, that the present invention is not limited to the specific forms mentioned in the detailed description of the invention, but rather includes all modifications, equivalents, and substitutions within the spirit and scope of the invention as defined by the appended claims. It should be understood to do.

The present invention relates to a method and system for forming a large network that provides food ordering and delivery services in an integrated manner, wherein a customer accesses a service operator through a telephone number or a homepage anywhere in the country. You can order food.

In addition, the service operator has the advantage of forming a community through an interactive real-time community with member call centers and affiliated stores connected to each region.

In addition, service operators conduct nationwide event projects and online or offline advertisements, and call centers eliminate human, material, and economic overlapping investments through integrated advertising methods that perform offline advertisements and promotions in the region. And merchants can be freed from the burden of advertising and promotion.

In addition, since the call center provides a delivery service for merchants that cannot afford delivery, merchants can be freed from the burden of delivery.

In addition, instead of simply ordering and delivering food, we can improve the quality of food and service quality by conducting satisfaction surveys on ordered customers after delivery. Play a role.

In addition, by introducing a separate mileage system for excellent customers can have the advantage of encouraging the customer's voluntary participation.

Claims (16)

A user calling a service provider or accessing a service provider's homepage to order food; Delivering, by the service provider, the ordered food information and the user information to the member call center designated for each region; The member call center searches for and selects an affiliate store closest to the user among local affiliate stores based on the ordered food information and the user information; Ordering food by the member call center delivering the ordered food information and user information to the selected affiliated store; Merchant delivers food directly to the user or Merchant makes a request to the call center; When the delivery request is received from the affiliated store, the call center confirming a user's location and an optimal delivery course; A call center transmitting a delivery instruction in a short message service (SMS) to a member delivery person through a delivery management system based on the identified user's location and optimal delivery course information; A deliveryman receiving food from the affiliated store and delivering food to the user; A member delivery member or a member of a member of the member store collecting food from the user and depositing the food at the member member; After the payment is confirmed, the merchant notifying the completion of delivery to the call center; The merchant notifying the service provider of the completion of delivery; The merchant paying a predetermined fee to the call center and the service provider; And And the call center paying a service provider a predetermined fee. The method of claim 1, wherein the call center further comprises the step of managing the merchant after calling the user after being notified of the completion of delivery from the merchant to survey the satisfaction with the food and the delivery service, and storing it in the merchant management database. How to order food and delivery. The food ordering and delivery method of claim 1, further comprising the service provider storing the user's information in a user management database and providing a predetermined mileage service according to the order performance. The method of claim 1, wherein the service provider exchanges food order information with the service provider and the affiliated store through a dedicated terminal leased to the call center; The merchant further comprises the step of sending and receiving food order information with the call center through the dedicated terminal leased to the merchant, food ordering and delivery method. The method of claim 4, wherein When the call center transmits the order history to the affiliated store through the dedicated terminal, the transaction code including the transaction date and the merchant code and the transaction number, and the customer code, the customer address, the telephone number, the order history, and the desired delivery time information are included. To send, When the merchant notifies the call center of the order receipt through the dedicated terminal, the transaction is transmitted including the transaction code and the reception time information. When the affiliated store makes a request for delivery to a call center through the dedicated terminal, the transaction is transmitted including the transaction code and delivery request time information. When the merchant notifies the call center of the delivery completion through the dedicated terminal, characterized in that the transmission including the transaction code and the delivery request time information, food ordering and delivery method. The food ordering and delivery method according to claim 4 or 5, wherein the dedicated terminal of the call center transmits and receives information with a service provider through TCP / IP communication. The method of claim 1, wherein the service provider performs various event projects and online or offline advertisements for the whole country, and the call center performs offline advertisements and promotions in the region. . The method of claim 2, wherein when the user places a new order, the restaurant is selected and cooked according to the individual taste of the user by referring to the contents of the database storing the questionnaire result. . The method of claim 8, wherein a customer marketing strategy including customer preference is established using a customer relation marketing (CRM) technique based on a database of the survey results. The method of claim 1, wherein a service provider provides the delivery status so that a user can grasp the delivery status on the Internet after ordering food. The method of claim 1, wherein when the user calls through a representative telephone service of a specific group provided by a wire communication company, the location of the user is determined through the area code and the telephone number of the user who made the call. Characterized by returning the call to a call center. Based on PSTN, Internet and digital data only networks, Service providers receiving food orders from users by phone or on the Internet; A plurality of call centers in charge of the service provider for each region; And It is composed of a plurality of merchants that provide the ordered food to the user in the call center area, When the service provider locates the user and connects the call center closest to the user, the connected call center selects and connects the affiliated store to provide the ordered food among the affiliated stores in the jurisdiction, and the contacted restaurant prepares the food. When the call center is contacted, a delivery person of the call center visits the restaurant to deliver and collect the prepared food to the user, the food ordering and delivery system. The method of claim 12, wherein the service provider, A server that oversees the system; A database connected to the server and storing information on a call center, an affiliated store, and various services; And And a router connected to the server to connect with the Internet. The method of claim 12, wherein the call center A router for communicating with the service provider via the Internet; A hub connected to the router and connected to a plurality of computer terminals; A TCP / IP communication unit connected to the hub to communicate with the service provider; A serial communication unit connected to the hub through the affiliated stores and the digital dedicated network; An SMS processor connected to the hub to communicate with a delivery person through SMS; And And an ARS server connected to the hub, the ARS server including a model pool server managing a plurality of affiliated terminal terminals. 15. The system of claim 14 wherein the order / delivery information network of the system is A merchant database system including affiliate store basic information, food and price information, and affiliate store location information; A map information management system for performing departure cost confirmation, destination confirmation, and driving route confirmation function; A dispatch management system that grasps the dispatch status and the scheduled dispatch status; A delivery management system for performing a delivery operation specification, delivery performance specification for each delivery agent / merchant, supporting a delivery operation balance, and checking a deposit receipt time; And Food ordering and delivery system, characterized in that comprises a deposit management system for managing the status of payment, billing, payment. The method of claim 12, wherein the merchant terminal, A communication interface for communicating with a call center through a private network; Unique code unit for storing the unique code of the merchant; A screen display unit for displaying predetermined information on the terminal; A module for communicating data with the server; Calendars and clocks for indicating time of day and day of week; A data storage device for storing predetermined data; A button for notifying that the order has been received; A button for instructing a deliveryman to deliver; A button for transmitting to the service provider's server that delivery has been completed; And And a CPU for controlling each of the components.