KR101273774B1 - Method for servicing a point mileage and its use based on relay of a request for delivery utilizing an ip private branch exchange and system for the same - Google Patents

Abstract

PURPOSE: A service providing method and a system therefor are provided to accumulate points by relaying a convenient delivery order. CONSTITUTION: An IP(Internet Protocol) exchanger connects to an internet telephone installed in a member store corresponding to the identification number(S11). A management server receives information for the identification number and the telephone number of a client phone from the IP exchanger in a reception step(S23). The management server updates a DB(DataBase) to accumulate points for the member store(S27). [Reference numerals] (AA) Start; (BB,DD,FF,HH,JJ,NN) No; (CC,EE,GG,II,KK,OO) Yes; (LL) Point use/cancellation information additional accumulation information; (MM) Point information inquiry; (PP) Transmit point accumulation information with charging periods; (QQ) Transmit point accumulation information to a point search client or a member store; (RR) End; (S11) Client calls a main number telephone with a client phone; (S12) Receive a call signal for a main number telephone; (S13) Request a member store identification number input from an audio response system; (S14) Client inputs identification number to a client phone; (S15) Is it the identification number of a subscribed member store?; (S16) Try to contact to a corresponding member store phone; (S17) Is it on the phone?; (S18) Transmit waiting sound; (S19) Contact to a corresponding member store telephone; (S20) Delivery order; (S21) Record/time checking/call interval checking; (S22) Are delivery orders terminated?; (S23) Catch a client phone telephone number and a member store identification number; (S24) Is it registered clients?; (S25) Registers new clients; (S26) Is it a normal order?; (S27) Point accumulation/calculation/deduction; (S28) SMS transmission; (S29) Is inputted or received point use/cancellation information existed?

Description

Method for servicing a point mileage and its use based on relay of a request for delivery utilizing an ip private branch exchange and system for the same}

The present invention relates to a method for providing a service relating to the accumulation of points according to a delivery order and the use of the accumulated points, and a system for implementing the same. The present invention relates to a method for providing points and providing services using the same, and a system for implementing the same.

Local delivery services, such as small- and medium-sized restaurants (eg, Korean, Chinese, Japanese, Western, etc.) or restaurants (pizza, chicken, pork feet, etc.), vegetable shops, flower shops, rice shops, etc. There are stores that run through the offer. These stores must take orders for the delivery of goods. In order to make it easier for local residents to place orders at their favorite stores, local shops can deliver orders between locals and local shops to increase sales by introducing or advertising their products. A service has been created to act for you.

Existing delivery order agency service operates a call center for a representative phone, receives an order from a customer through a call to the call center, and delivers the information about the order to a merchant by telephone, so that the goods / services It can be delivered or provided.

Existing delivery order agency service that operates a call center requires separate equipment construction for each additional function such as IVR equipment, UMS equipment, voicemail equipment, recording equipment, and the equipment is expensive, difficult to use, complicated, technical support and There are problems such as incurring maintenance costs for troubleshooting. Since the cost of operating these call centers is passed on to merchants, merchants are reluctant to use delivery order agency services.

In addition, in the existing point earning method using POS (POS) or through a credit card inquiry, it is very difficult to link with the POS of the various merchants because the program installed in the POS according to the force manufacturer is different. And the cost of using the van (VAN) and call charges are high, and the van terminal (VAN) terminal is expensive.

In addition, the existing points earning method using a card issued to the customer from the merchant, a method using a mobile phone with an identification function, etc. All of these points carry the card or mobile phone when presenting points to the store staff There is inconvenience to be done.

As a result, it is difficult to acquire new members at merchants using existing point earning services.

In addition, in relation to the use of the accumulated points, in most cases, they are usually limited only by the company that provided the points. That is, the granting subjects are not compatible between different points. Customers had to care about themselves using the points they earned. In most cases, the amount of points earned for each type of point is not so large that customers are not aware of the benefits of points granted to them. As a result, points are often missed due to inadequate use of points. In addition, you must present your loyalty card while revealing your intention to use the points during the transaction.

In other words, when using the existing points earning and use services, customers do not actively demand points, and merchants are passive in earning points because the owners are busy.

It is an object of the present invention to obviate or reduce the disadvantages of the existing scheme as described above.

Still another object of the present invention is to provide a method for earning points and providing a service using the delivery order broker, which does not require expensive equipment and requires low maintenance and repair costs.

Another object of the present invention is to provide a method for providing points and using the service through the delivery of the order broker does not need to operate the call center.

Still another object of the present invention is to provide a method for providing points and using the service through the delivery of an order broker for easy accumulation and use of points.

Still another object of the present invention is to provide a method for providing points and using the service through the delivery of an order broker that can automatically earn and use points.

Another object of the present invention is to integrate the benefits, such as points granted by various companies for each customer by the customer earn points through the delivery order broker that can use their own points regardless of the type of point grant company and It is to provide a service providing method of using.

Another object of the present invention is to accumulate points through a delivery order broker that allows the automatic use of each customer's accumulated points for a specified purpose (e.g. payment of apartment management fee) according to the customer's intention and providing a service using the same. To provide.

Still another object of the present invention is to provide a point earning and use service providing system through a delivery order broker for implementing a service providing method according to the present invention.

Point earning through the delivery order intermediation using the IP exchange according to the present invention and the method of providing the service using the IP exchanger according to the unique number of the Internet telephone / merchants entered in the customer telephone that the customer has made a delivery order call to the representative phone number Order telephone connection step of connecting the customer phone to the Internet telephone corresponding to the unique number installed in the merchant; Order telephone information receiving step of the management server receiving information on the telephone number and the unique number of the customer telephone from the IP exchange; A point earning step of storing, by the management server, in a database so that points contracted for the affiliated store with respect to the delivery order are accumulated in an account corresponding to the telephone number of the customer telephone according to the received order telephone information; And deducting points stored in the database by subtracting points used for the customer from the points accumulated in the account of the customer when the information on the points used for the customer is input or received by the management server. Has a configuration comprising the steps.

Preferably, the database stores information on unique numbers of Internet telephones installed in merchants providing goods delivery service, information on telephone numbers of customers using the merchants, and point information accumulated in the accounts of the customers. Do.

The accumulation of the points for the affiliated stores in the point earning step is preferably made based on the number of times the customer orders the delivery to the merchant.

The management server receives information on the call start time and call end time or call connection time of the customer phone and the Internet phone from the IP exchanger and compares it with the standard call connection time or checks the time interval of the duplicate call. It is further preferable to further include a delivery order telephone determination step of determining whether or not the call made by the customer to the merchant is a normal delivery order telephone compared to the time interval of the duplicated telephone which is a reference.

The point earning step is to search the account corresponding to the telephone number of the customer phone in the database according to the order telephone information received by the management server, if there is a corresponding account in the account for the merchant with respect to the delivery order In the database to store the committed points, if there is no corresponding account, create a temporary account corresponding to the telephone number of the customer's telephone, register the customer as a member, and add the temporary account to the delivery order. It is preferable to have a process of storing in the database so that the points promised for the affiliated store with respect to.

Regarding the accumulation, use, cancellation, inquiry or connection of an AS center to the customer phone or the internet phone according to a key input signal inputted from the customer phone or the internet phone through an automatic voice response system provided in the IP switch. It is preferable to further include an automatic voice response step of transmitting an automatic voice response signal.

Short message for the accumulation, use, cancellation or inquiry of the point to the customer phone or the Internet phone through the SMS server according to the information of the customer, customer phone, merchant or Internet phone installed in the management server entered into the management server It is good to further include the step of sending a short message to send.

In accordance with a key input signal input from the customer phone or the Internet phone, the management server executes a point accumulation, use, cancellation process or point inquiry process, and transmits the result to the customer phone or the Internet phone. It is preferable to further include the process.

Calculating, by the management server, the accumulated points accumulated in the account of the customer at a predetermined time point in order to automatically use the points accumulated in the account of the customer as a payment fee; A point information transmitting step of transmitting the calculated point information of the customer to the management fee / fee management system of the billing institution of the customer; And it is more preferable to further include a payment information receiving step for receiving the information paid by the accumulated points from the management fee / fee management system of the charge agency.

The payment information may include at least one of payment information for apartment management fee, electricity fee, water supply fee, city gas fee, telephone fee, TV viewing fee, Internet line fee, mobile phone fee, utility bill.

The management server further comprises the step of sending a regular membership registration invitation message to send a short message, an invitation or a voice message related to the full membership registration and its benefits to the telephone of the customer phone registered to the provisional member through the SM server or the IP exchange. Better to do.

Point earning through the delivery order broker using the IP exchange according to the present invention and its service providing system using the information on the unique number of the Internet phone or merchants installed in the merchants providing the goods delivery service and customers using the merchants A database for storing information on the phone number and point information accumulated in the accounts of the customers; According to the unique number of the Internet phone / Merchant entered from the customer phone that the customer ordered the delivery phone number to the representative phone number, it connects the customer phone to the Internet phone corresponding to the entered unique number and the telephone number of the customer phone An IP exchanger which authorizes the information on the inputted unique number to the following management server; And receiving information on the telephone number of the customer telephone and the inputted unique number from the IP exchanger, and for the affiliated store with respect to the delivery order according to the received telephone number and the inputted unique number of the customer telephone. The contracted points are stored in the account corresponding to the telephone number of the customer phone and stored in the database, and input or receive point information used for the customer, and the received points are stored in the points accumulated in the account of the customer. It has a configuration including a management server to subtract and store in the database.

The management server through the execution of the management program installed in the management server,

An order telephone information receiving function for receiving a telephone number of a customer telephone dialed from the IP switch and the Internet telephone / merchant unique number inputted from the client telephone; A point earning function for accumulating the points contracted with respect to the delivery order in accordance with the received order phone information to an account corresponding to the customer phone ordered for delivery; Point calculation function for calculating the points earned in the account of the customer every predetermined time point in order to automatically use the points earned in the account as payment fee; A point deduction function for receiving or receiving a payment amount for the customer and subtracting the payment amount from the points earned by the customer; And a database management function for updating and managing the database to execute the point accumulation function, the point calculation function, the point deduction function, store the processing result, and create an account for a new customer. It is preferable to include.

The management program accumulates the points for the affiliated stores based on the number of delivery order calls made by the customer to the affiliated stores, and the call start time and call end time of the customer telephone and the Internet telephone from the IP exchanger or Receive information on the call connection time and compare it with the standard call connection time or check the time interval of the duplicated phone and compare it with the time interval of the duplicated phone as the standard It is more preferable to further perform a delivery order telephone determination step of determining whether or not.

The IP switch automatically transmits an automatic voice response signal related to the accumulation, use, cancellation, inquiry, or connection of an AS center to the customer phone or the Internet phone according to a key input signal input from the customer phone or the Internet phone. It is good to have a voice response system.

Short information on the accumulation, use, cancellation or inquiry of the point to the customer phone or the internet phone according to the instructions of the management program according to the information of the customer, customer phone, merchant or Internet phone installed in the management server entered into the management server It is better to further include an SMS server for sending a message.

The management program performs a point accumulation, use, cancellation or point inquiry process according to a key input signal inputted from the customer telephone or the internet telephone authorized to the management server through the IP switch, and the result is the customer. It is preferable to further perform a process result transmission process for transmitting to a telephone or the Internet telephone or a merchant telephone.

The management server is connected to the management fee / fee management system of the billing agency to transfer the point information accumulated in the account of the customer to the management fee / fee management system of the billing agency of the customer and the management fee / fee of the billing agency It is more preferable to receive the information paid by the accumulated points from the management system.

The payment information may include at least one of payment information for apartment management fee, electricity fee, water supply fee, city gas fee, telephone fee, TV viewing fee, Internet line fee, mobile phone fee, utility bill.

The management server retrieves an account corresponding to the telephone number of the customer telephone from the database according to the received order telephone information through execution of the management program, and if there is a corresponding account in the account, the affiliate store regarding the delivery order. In order to accumulate points for the storage in the database, and if there is no corresponding account, create a temporary account corresponding to the telephone number of the customer phone to register the customer as a member and to the delivery order in the created account It is good to perform the process of storing in the database in order to accumulate points for the affiliated store.

In some cases, points earned through the delivery order broker using the IP exchange according to the present invention and its service providing method is based on the unique number of the product entered in the customer phone that the customer made a delivery order call to the representative phone number An order telephone connection step in which an exchange unit connects the customer telephone to an internet telephone installed in an affiliated store having a product corresponding to the inputted unique number; Order telephone information receiving step of the management server receiving the telephone number of the customer telephone and the information about the connected Internet telephone from the IP exchange; A point earning step of storing, by the management server, in a database so that points contracted for the affiliated store with respect to the delivery order are accumulated in an account corresponding to the telephone number of the customer telephone according to the received order telephone information; And deducting points stored in the database by subtracting points used for the customer from the points accumulated in the account of the customer when the information on the points used for the customer is input or received by the management server. It may have a configuration having a step.

In addition, in some cases, the points earned through the delivery order intermediation using the IP exchange according to the present invention and its use service providing system information and information about the unique number of the Internet phone installed in the merchants providing the goods delivery service A database storing information on phone numbers of customers using the service information, information on unique numbers of products provided in the affiliated stores, and point information accumulated in the accounts of the customers; According to the unique number of the goods entered in the customer phone that the customer ordered the delivery phone number to the representative phone number and connects the customer phone to the Internet phone installed in the merchant holding the goods corresponding to the unique number of the entered product An IP exchanger for authorizing information on a telephone number of the customer telephone and a unique number of the connected Internet telephone to a management server; And receiving information on the telephone number of the customer telephone and the unique number for the connected internet telephone from the IP exchanger, and according to the received telephone number of the customer telephone and the unique number for the connected internet telephone. Accumulate points in the account corresponding to the telephone number of the customer phone in the database corresponding to the contract number for the merchant with respect to the delivery order, and store or use the point information used for receiving or receiving the point information used for the customer It may have a configuration including a management server to store in the database by subtracting from the points accumulated in the customer's account.

In the case of the existing points earning service is possible to use the accumulated amount is usually 5,000 won or more, but according to the present invention, the service provider collects the points earned for the various merchants and the points earned for several customers Remittance processing can be done collectively by the charge bureau, which reduces the remittance fee and therefore deducts points accumulated at very small amounts such as 10 won and 50 won for each individual customer.

The deducted amount can be printed on the bill together with the service company name.In this case, the point information usefully used by the individual customer can be confirmed through the notice, and the company and the company provided by the service provider. It can effectively promote the service and help attract members.

According to the present invention, by lowering the service cost according to the delivery order relay, it is possible to increase the points returned to the individual customers while reducing the burden of merchants per one delivery order telephone. For example, when operating a call center, the service relay fee per 1 delivery order telephone may be about 1,400 to 2,000 won, which is 100 won for the service relay fee and 500 won for the customer.

According to the present invention, by using the IP exchange and the ARS, there is no need to operate a separate call center for relaying the delivery order over the telephone can significantly lower the service cost according to the delivery order relay.

According to the present invention, by using an IP switch and an Internet telephone, the cost of sending a short message can be greatly reduced.

According to the present invention, it is possible to accumulate, deduct, cancel and inquire points by using an internet phone, so that the phone does not incur the cost of accumulating, deducting, canceling and inquiring points.

According to the present invention, points are automatically credited to the customer just by making a call to the customer, and the points can be automatically used for that purpose only by specifying the point of use once. By automatically collecting points from merchants, you can collect and use points for multiple phone numbers used by your family, so it is very convenient and effective for you to earn and use points.

In the case of the present invention, since the customer can create an account for the customer with only the order information of the delivery order, register as a member and earn points to the account, thereby securing the individual customer from the perspective of the service provider according to the present invention. Very easy to do

For customers who are registered as members, it is very easy to induce full membership even if they do not know the name.

According to the present invention, it is possible to perform a method of earning and using points by joining as a member even for visiting customers who visit the store.

According to the present invention, membership can be authenticated via a short message or ARS.

In particular, according to the present invention, it is possible to secure the information about the unique number, the call start time and the call end time of the customer phone and the merchant or the Internet phone installed in the affiliated shop to facilitate call authentication, call By using information such as time and call interval, you can filter out calls rather than delivery orders, and check the accumulating, canceling, and misunderstanding of points by sending information such as point accumulation and cancellation to the phone of the ordering customer and the merchant. It is possible to correct the accumulation, cancellation and error of wrong points.

By analyzing the currency type, we can improve the technique of filtering out non-normal delivery orders.

In addition, the existing point service is difficult to confirm the order performance for each merchant, but in accordance with the present invention, it is easy to accurately check the order performance according to the use of the service of the present invention for each merchant.

In the case of using the service according to the present invention, it is possible to easily confirm to the merchant owner that the telephone received through the Internet phone is ordered by the service according to the present invention, thereby increasing the loyalty of the merchant.

According to the present invention, after completing the call for the delivery order via the Internet phone can be implemented so that the points earned history is displayed as a pop-up screen on the PC or POS.

According to the present invention, to give a unique number for each product instead of the unique number of the Internet phone installed in the affiliated store or affiliated store, and to call the representative phone number using a customer phone to enter the product unique number to hold the product It can be implemented by connecting a telephone to an affiliated store.

1 is a block diagram for explaining the configuration of a point earning and use service providing system through the delivery order brokerage according to the present invention;
2 is a block diagram showing the configuration of a management server;
3 is a view showing the type and data structure of the database table required to provide points earning and use services through delivery order brokerage according to the present invention;
4 is a block diagram showing a state in which a service providing system according to the present invention is connected to a billing agency and a bank computer network;
5 is a flowchart illustrating a delivery order processing process in a service providing system according to the present invention;
6 is a flowchart illustrating a process of making an order for delivery to the affiliated store most recently connected to a customer telephone;
7 is a flowchart illustrating a process of searching for points earned using a customer phone;
8 is a flowchart illustrating a process of registering a card member using a telephone by a customer;
9 is a flowchart illustrating a process of changing a password by a customer using a telephone;
10 is a flow chart for explaining the process of the merchant owner to earn points of the visitor through the Internet phone installed in the merchant;
FIG. 11 is a flowchart illustrating a process of subtracting or canceling a point of an abnormal delivery order customer by using an affiliated store owner's point of use through an internet telephone installed in the affiliated store.

In order to implement the present invention, the following measures must be preceded.

1. Join the main phone

The customer must have a representative phone that can make a delivery order call. Representative telephone of the national single network is preferable as the representative telephone. For example, the national single network representative telephone number may be 1600-1234.

2. Securing Merchants

Small and medium sized restaurants (e.g. Korean, Chinese, Japanese, Western, etc.) or restaurants (pizza, chicken, jokbal, etc.), vegetable shops, flower shops, rice shops, etc. Stores should be secured as affiliated stores. Each of these merchants is provided with an internet phone with a unique number. The unique number given to the internet phone can be used as a unique number to distinguish the affiliated stores, and is 1001, 1002,... It can be given as, 9999.

3. Distribution of brochures or operation of Internet homepage

Merchants 'advertisements and representative phone numbers and promotional booklets showing each member's unique number are distributed to individual customers, or information about affiliates' advertisements and representative phone numbers and each member's unique number can be provided to individual customers through the Internet homepage. It should be possible. Representative phone number and unique number may be given, such as 1600-1234-1001, 1600-1234-1002.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram for explaining the configuration of the system for providing points earned and used services through the delivery order brokerage according to the present invention, Figure 2 is a block diagram showing the configuration of the management server, Figure 3 is delivery according to the present invention A diagram showing the types and data structures of database tables required to provide points earning and use services through order brokerage.

As shown in FIG. 1, a point earning and use service providing system (hereinafter, referred to as a "service providing system", 100) through a delivery order brokerage according to the present invention includes an IP protocol exchange (Internet protocol private branch exchange) 110. . The IP switch 110 is generally referred to as IP-PBX, and functions to change an IP address so that a general phone, a mobile phone or an internet phone can be connected to another Internet phone connected to the Internet network. The IP switch 110 is usually provided with an ARS 112, recording function 114, call information storage function 116. In addition, it can have an internal call, a pickup, a return, a voicemail function, various call records and statistics inquiry.

Of course, the ARS 112, recording function 114, call information storage function 116 is provided in the management server 120, the function can be performed in conjunction with the IP exchange 110.

The IP switch 110 corresponds to the unique number of the customer phone 12 according to the unique number of the Internet phone 22 installed in the affiliated store 20 entered by the customer 10 at the customer phone 12 when the delivery order phone. Connected to the Internet phone 22 is. Of course, the Internet phone 22 is connected to the IP switch 110 via the Internet network (30).

Preferably, the IP exchange 110 is further provided with a text message sending unit 117 for sending a short message or a text message to the Internet phone 22 in conjunction with the management server 120. In this case, of course, the Internet phone 22 should be provided with a screen such as an LCD on which a short message or a text message can be displayed.

The IP switch 110 is to provide a variety of additional functions in a single unit, the unit price is cheap, easy to use and simple, and almost no maintenance costs for technical support and troubleshooting.

The management server 120 is connected to the IP exchange 110 through the interface unit 133.

1 and 2 together, the management server 120 performs various functions through the execution of the program installed there. In order to execute the program, the memory unit 122 including the controller 121, the RAM 123, the ROM 124, the hard disk 125, and the like is required. The memory unit 122 is provided with a management program for performing various functions to be performed by the OS 132 and the management server 120. The management program preferably consists of several module programs that perform their respective functions.

Basic functions performed by the management server 120 through the execution of the management program are as follows.

First, the management server 120 is a telephone number of the customer telephone 12 calling from the IP switch 110 and the unique number of the Internet telephone 22 that the customer entered in the customer telephone 12, that is, merchant 20 Received through the telephone number / unique number catch module 126. The phone number / unique number catching module 126 receives information about other key input signals input from the customer phone 12 and the Internet phone 22 from the IP switch 110 so that the management server 120 points. It is desirable to be able to perform functions such as inquiry and point cancellation.

Secondly, the management server 120 according to the telephone number of the customer phone 12 and the unique number of the Internet phone 22, the points promised to the merchant regarding the delivery order corresponding to the telephone number of the customer phone Earn through the execution of the point management module 127 in the account. Data on the points earned is stored in the database 140 through the database management module 128.

At this time, if the telephone number of the customer telephone 12 that the management server 120 has made an inquiry order delivery call to the database 140 is the first time that the customer is not registered, the telephone number of the customer telephone 12 Create a temporary account with a virtual name or code corresponding to this phone number or by registering as a member and accumulate points in the account. The temporary account creation does not need to contain the customer's name or other information. The customer registered as a provisional member can send an e-mail or a guide phone for guiding a member registration or registration through the customer phone 12. In addition, when registering a regular member, multiple phone numbers used by the active member or the family of the active member can be registered so that points can be accumulated in one regular member account and used for the purpose designated by the customer.

Third, the management server 120 receives the point information used for a specific customer from the administrator or received from the management fee / fee management system of the charging agency used through the point management module 127 and the database management module 128 Points are stored in the database 140 by deducting points from points accumulated in the account of the customer.

Fourth, the management server 120 has a database management function for managing the database, such as reading the data, writing, deleting, changing, creating an individual customer's account and registering a merchant with respect to the database 140. This function is performed by the database management module 128.

The database management function may update and manage the database 140 to execute the above-described point accumulation function, point calculation function, point deduction function, store the processing result, and create an account for a new customer. To help.

The management server 120 preferably has the following fifth and sixth functions in addition to the above four functions.

Fifth, in some cases, the management server 120 receives from the IP exchange 110 the information about the call start time and call end time or call time of the delivery order phone, the interval of the delivery order call in the same customer phone, and checks Deviation from the prescribed criteria shall be excluded from the normal delivery order. This function may be implemented through a separate program, but is preferably performed integrated with the point management module 127.

Sixth, in order to automatically use the points accumulated in each customer's account as the bill payment, it has a function of calculating the points earned in the account of the customer every predetermined time. This function is performed through the point management module 127.

In addition to the above-mentioned functions, the management server 120 may further have other functions necessary for earning, using points, managing individual customers and merchants. Personal customer and merchant management function is performed by the merchant / member management module (129).

And the management server 120 is connected to the SMS server 160 through the interface unit 133, SMS server management module 130 and other configuration for sending a short message to the phone of the merchant and the individual member required It further has a communication module 131 for exchanging data with the elements.

The management server 120 is connected to the database 140 and the web server 180 through the interface unit 133. The database 140 includes information on the unique number of the Internet phone 22 installed in the affiliated shops 20 providing the delivery service of goods and information on the telephone numbers of the customers 10 using the affiliated shops 20 and the customers ( 10) points are stored in their account. This database 140 may be provided integrated with the management server 120.

The type and data structure of the database table used for the service of the present invention will be described with reference to FIG.

Delivery order brokerage services of the present invention is basically provided in a membership system. When the customer 10 dials the phone number of the affiliated shop 20 described in the promotional booklet using the customer phone 12, the telephone number / unique number catch module 126 installed in the management server 120 is the IP exchanger 110. Catch a customer's phone number sent from the customer's phone number of the customer (10) or a temporary account corresponding to the phone number automatically, and automatically registers the customer who made the call as a member, The phone number is stored in the personal member information table 310. Logon information, such as ID and password, can be automatically generated by the management program, and can be newly granted at the request of the corresponding customer or with the consent of the customer at the time of registering as a regular member. In addition, personal information such as a customer's name, address, contact information, other identification number (or pin number) for identification, etc. may be added and stored in the personal member information table 310. If the member is an apartment resident, in order to effectively manage them, the name of the tenant's apartment can be extracted using the address information, and the code for the apartment can be assigned and stored together.

Companies that provide goods delivery services to local residents, such as restaurants, shops that deliver various foods such as rice, side dishes, vegetables, fruits, pizza, chicken, etc., are members of the service providing system 100 according to the present invention. Must be subscribed to Necessary information about a member company, that is, a member of a member, includes a member ID, a password, a company name, a unique number, an address, a contact number, and the like of an Internet phone 22 installed in the member store. In some cases, a deliverable product menu, advertisement contents, a business flag, order output controller information (ID, URL, etc.) may be further included. In some cases, a unique number of the product may be further included. Similarly, affiliated member information is stored and managed as a separate member information table 320. The delivery order brokerage service company has to make a business alliance with companies relating to the service according to the invention. In addition, the delivery order brokerage service company shall also enter into business affiliation with the charging agencies (e.g., apartment management offices, city gas companies, utilities, water companies, other billing agencies, etc.) in connection with the services according to the invention.

In the case of normal delivery orders such as a call time for the delivery order exceeds the reference time, the management server 120 accumulates points committed to the account of the ordered customer. Point accumulation and management is preferably performed by making a separate point management table (330). The point management table 330 includes information such as, for example, IDs of individual members and affiliates, number of calls, points per call, points earned, and points used and points, family phone numbers associated with point accumulation. When points are earned, the fact is sent to the customer phone 12 and the merchant's Internet phone 22 through the IP exchange 110 or SMS server management module 130, a short message.

In addition, the Internet phone 22 connected to each other through the IP switch 110 as in the present invention serves as an interphone, the management server 120 is interlocked with the IP switch 110 to the Internet phone 22 points You can send short messages about earning, redeeming points, canceling trades (previous / previous) and retrieving points.

Through the above procedure, the customer earns points for the delivery order only. Next, the order brokerage service company will determine where to use the accumulated points of the member in contact with each individual member or at the same time as the apartment unit, and automatically pay as the payment amount for the member to pay according to the use. Make it happen. To this end, a fee settlement table 340 is provided in the database 140. At the time of membership registration or afterwards, the individual member specifies which charges his / her earned points will be used for payment. The designated points of use are matched with the corresponding members and stored in the rate settlement table 340. The type of fee that can be paid with points depends on which agency the delivery order brokerage service company has entered into a business partnership agreement regarding the service of the present invention. Possible examples include, but are not limited to, apartment management fees, electricity bills, city gas bills, water bills, and other utilities. You can also enter the billing account yourself or enter it using the information acquired by the order brokerage service company in the business partnership with the billing agency.

The point management module 127 of the service providing system 100 according to the present invention searches the point management table 330 at a specific time point at regular or irregular intervals, and the IDs of the individual members who have accumulated points available and their earned points. Extract information. Points should be calculated for each member several days in advance (eg, five days) from the date on which the member's bill is due. This is because it is possible to issue a fare bill by deducting the amount of points earned from the fare bill charging agency. In the case of members with too few accumulated points, the points are carried forward and managed.

In addition, the management server 120 queries the point management table 330 regularly or irregularly through the point management module 127, and extracts data on how many points are accumulated by which member for each affiliate. The delivery order brokerage service company notifies each member store 20 of the data, and receives a fee corresponding to the point from each merchant store 20 by, for example, phone banking or the like.

The above information is reflected, for example, in the monthly fee settlement table 340. Then, the monthly fee settlement table 340 includes information such as an individual member ID, points used, available points, and a billing account.

The service providing system 100 according to the present invention preferably includes a web server 180. The web server 180 posts the contents of the service usage method and benefits according to the present invention to the registered customer 10 and the affiliated store 20 and the non-subscribed individual customer and affiliated stores in conjunction with the management server 180. It also plays a role of making it easy to inquire about what you need. In addition to distributing the brochures offline, the advertisements and service representatives 'phone numbers and the unique numbers of the merchants are posted, and customers can use the service provider's homepage to display the advertisements and service representatives' phone numbers and merchants. Web server can be operated to search for unique number. In special cases, the distribution of promotional brochures may be substituted by the operation of such a homepage without the distribution of promotional brochures.

The service providing system 100 according to the present invention is preferably provided with an SMS server 160. The SMS server 160 receives the telephone number of the customer phone 12 and the information such as the Internet phone 22 of the affiliated store 20 or the mobile phone of the affiliated store from the management server 120 to receive the wireless telephone communication network 162. The short message about the accumulation or use of points through the customer phone 12 and the merchant's Internet phone 22, etc. are sent. Accordingly, if a point is accumulated or canceled incorrectly, it can be easily checked and corrected. When the scale is small, the function of the SMS server 160 may be integrated in the management server 120 and performed by the management server 120.

The management server 120 is basically provided with an I / O card 134 connected to the input means 170 such as a keyboard, a mouse, a graphics card 135 for controlling the display 172, and the like. Other peripherals may be more connected.

4 is a block diagram showing a state in which a service providing system according to the present invention is connected to a billing agency and a bank computer network.

In some cases, the head office, branch offices, branches 164 may be further connected to the IP switch 110 so that the counselor can receive inquiries from the affiliate owners or customers.

Points accumulated by connecting the management server 120 to the apartment management fee management system 166a, the gas fee management system 166b, the electricity rate management system 166c, and the bank computer network 168 of the charge charging institution 166 and By sending and receiving information on the amount of payment to each other, the customer's various rates can be automatically settled and deducted.

The rest is as described with reference to FIGS.

5 is a flowchart illustrating a delivery order processing process in a service providing system according to the present invention.

The advertisement contents and the representative phone number for any affiliated stores listed in the promotional booklet distributed to the customer are reported, and the customer 10 calls the representative phone number using the customer phone 12 (S 11).

IP exchanger 110 receives a telephone signal from the customer phone 12 to the representative phone (S 12), and sends a voice signal to the customer phone 12 to enter the merchant's unique number through the ARS (112) (S 13).

The customer 10 inputs the unique number of the affiliated shop 20 described in the promotional booklet (S 14). If the unique number to be entered is not the unique number of the affiliated merchant 20, go to S 13 (S 15), otherwise try to connect to the Internet phone 22 of the affiliated store 20 through the IP exchange (S 16).

If the Internet phone 22 of the affiliated store 20 is busy (S 17), it sends out a standby voice signal (S 18), otherwise connects the customer phone 12 with the Internet phone 22 of the affiliated store 20. (S 19).

When the customer phone 12 is connected to the Internet phone 22 of the affiliated shop 20, a delivery order is made by a call between the customer and the merchant owner (S 20).

IP switch 110 performs a recording function of the call during the call between the customer and the merchant week. In addition, the IP exchange 110 checks the call start time, checks the call end time and sends the information to the management server 120 so that the management server 120 can check the call time, call interval between the same personal phone and the merchant. (S 21), it is possible to determine whether the delivery order is terminated (S 22). In some cases, this function may be performed in conjunction with the management server 120 and the IP exchange 110.

On the other hand, if the result of performing the step S 15 is a unique number of the affiliated store 20 or the Internet phone 22 installed in the affiliated store 20, the subscriber number entered in the customer phone 12, the management server 120 is IP The telephone number of the customer telephone 12 of the customer 10 calling from the exchange 110 and the information about the unique number of the merchant 20 or the Internet telephone 22 input by the customer 10 is authorized (S 23), if the database 140 query result is not a registered customer (S 24), a temporary account is created with a telephone number of the calling customer telephone 12 or a code or virtual name corresponding thereto, thereby registering a new customer; Register as a member (S 25).

When the delivery order is terminated, the IP exchange 110 applies the call termination signal to the management server 120, the management server 120 receives information such as call start time and call end time from the IP exchange 110 Checking the call time, call interval, etc. determines whether the delivery order between the customer and the merchant week is a normal delivery order (S 26).

For example, if the call time is 10 seconds or less, it is determined that the call is not a normal delivery order, and points are not given.

In addition, if the same customer makes a delivery order call to the same affiliated store within 2 hours while points are earned for a particular merchant, the next call is judged as a call for delivery, and the points are excluded from the normal delivery order to accumulate points. Do not do it.

If it is determined that the normal order, the customer points to the account of the customer 10 who made a call to the affiliated store 20 points (S 27), otherwise ends.

After accumulating points, the SMS server 160 sends a short message about the points earned to the customer and the merchant's phone owner (S 28). Accordingly, customers and merchants can check each other's normal point accumulation and cancellation.

In addition, the management server 120 is registered by adding up the points accumulated for the various merchants 20, that is, individual customers registered, that is, the apartment management fee, electricity bill, water bill, city gas bill, telephone fee, TV viewing fee, In order to be automatically used for billing of internet line usage fee, mobile phone usage fee and other various bills, the charging agency (sum) for the various merchants 20 accumulated in the account of each customer 10 is added at a certain point in time. And to the management fee / rate management system 166a, 166b, 166c. For the charges paid in points to the respective charging agencies 166, the settlement brokerage service provider and the charging agencies 166 may be collectively settled online or offline.

When the customer or the merchant owner inquires the accumulated points by using the phone, the point information accumulated by the customer or the merchant's phone or the merchant's Internet phone 22 is transmitted.

On the other hand, the management server 120 receives the point usage information from the management fee / charge management system (166a, 166b, 166c) of the billing agency 166 or cancel information on points previously accumulated from the merchant's Internet phone If the input (S 29) to go to S 27 used amount or canceled amount is subtracted from the points accumulated in the account of the customer 10, and after performing S 28 to end.

Occasionally, even though it is a normal delivery order through the customer's point inquiry, if it is determined that it is not a normal delivery order and no points are earned, additional points are earned through the affiliated store's Internet phone 22 through the affiliate store owner. You can request

In some cases, when receiving information on the use of the point from the external charging agency 166 as a printed matter printed on paper, the information on the use of the point is input by the manager of the delivery brokerage service provider. It may be directly input to the management server 120 through.

FIG. 6 is a flowchart illustrating a process of delivering a delivery order to a merchant most recently connected to a general telephone.

When the customer 10 wants to place an order for delivery again to the affiliated shop 20 used immediately before, the customer phone 12 makes a call to the representative phone (for example, 1600-1234, etc.) (S 41). Then press the "1" and "#" button according to the voice guidance (S 42).

Accordingly, the IP switch 110 finds whether there is an affiliated store connection record for the customer phone 12 (S 43), and if there is no affiliated store connection record, there is no record of previously calling the affiliated store 20 through the ARS 112. The guide voice is transmitted and ends (S44). The function of S 43 can be performed by the IP exchange 110 has its own information on the affiliated store connection record for the customer telephone 12 and the function of retrieving it, and in conjunction with the management server 140 in some cases. Can be done.

  If there is a merchant connection record, the affiliated Internet phone 22 determines whether the call is connected (S 45), and if the call is connected, transmits a voice that is busy (S 46).

If the call is not connected, the customer phone 12 is connected to the Internet phone 22 of the affiliated store so that the customer and the merchant owner can make a call (S 47).

When the call termination signal is applied from the customer phone 12 and the merchant's Internet phone 22 that are in a call, the connection state is released (S48).

7 is a flowchart illustrating a process in which a customer inquires points accumulated using a general telephone.

In some cases, each affiliated store 20 may distribute the cards to the visiting customers while using the service providing method according to the present invention so that individual customers register themselves as card members and earn points.

If the customer wants to look up the accumulated points, and using the customer phone 12 or the like to call the representative phone (S 51). Then press the "2" and "#" button according to the voice guidance, and the card number of the account to be inquired or the phone number of the mobile phone (customer phone) (S 52). Accordingly, the IP exchange 110 grants the point inquiry signal of the corresponding account to the management server 120, and the management server 120 registers the card number or the customer telephone number of the account input from the IP exchange 110. Check whether the card number, etc. (S 53). If the inputted card number, etc., as a result of the check is not the registered number, this information is sent to the IP switch 110 to send an input error guide voice (S 54).

If the card number, etc. inputted as a result of the check is a registered number, the point accumulated in the account corresponding to the card number, etc. is searched and sent to the IP exchanger 110, and this information is exchanged through the ARS 112. The guide voice for the accumulated points is exported (S 55).

When it is asked whether to resend the guide voice (S 56), if it is desired to resend, S 55 is executed again, and if it is not desired to be resent, it ends (S 57).

8 is a flowchart illustrating a process in which a customer registers a card member using a general telephone.

In some cases, each affiliated store 20 may distribute the cards to the visiting customers while using the service providing method according to the present invention so that individual customers register themselves as card members and earn points.

When the customer wants to register as a member, the customer phone 12, etc. call the representative phone (S 61). Then press the "3" and "#" button according to the voice guidance (S 62). When the call made by the customer 10 is a mobile phone (S 63), it is determined whether the card number is registered by inputting a card number to be registered (S 64).

If the call made by the customer 10 is not a mobile phone, a request is made to input a mobile phone number to be registered, and accordingly S64 after the customer enters a mobile phone number to register as a member.

If the input card number is not a normal card number, an error of an input error is output (S 66).

If the input card number is a normal card number, the management server 120 executes the card member registration with the card number (S 67) and terminates the telephone connection after the registration is completed (S 68).

9 is a flowchart illustrating a process of changing a password by a customer using a general telephone.

If the customer wants to change the password, call the representative phone using the customer phone (12) or the like (S 71). Then press the "4" and "#" button according to the voice guidance (S 72). If the call made by the customer 10 is a mobile phone (S 73), it is determined whether or not a normal member number is input by inputting a member number (S 74).

If the call made by the customer 10 is not a mobile phone (S 73), the mobile phone number registered as a member is input (S 75), and the mobile phone number is registered as a member (S 76). If, go to S 74, otherwise, send an input error voice message (S 77), go to S 75.

If the entered member number is not a normal member number, an error message of an input error is sent (S 78).

If the entered member number is a normal member number, the current password is entered so that the current password is incorrect (S 79) and an input error voice message is sent (S 80).

If the entered password matches the current password (S 79), the user inputs the change password twice, and determines whether the change password is a password of the prescribed format (S 81). If it is abnormal, an input error voice message is output. (S 82) After registering the change password (S 83), if normal, hang up (S 84) and terminate the call.

As described above, the voice guidance of the ARS 112 when the customer makes a point inquiry using a general telephone may be as shown in Table 1 below.

FIG. 10 is a flowchart illustrating a process of acquiring visitor points by a merchant through an internet phone installed in the affiliated store.

If the merchant wants to accumulate points in the visitor's account, for example, press the shortcut button 1 (S 81). Thereafter, according to the voice guidance of the ARS 112, the member card number or mobile phone number (or the telephone number of the customer phone 10) is input (S 82). Accordingly, the management server 120 determines whether the corresponding customer is a member by querying through the database 140 whether there is a registered account corresponding to a card number or a mobile phone number authorized through the IP switch 110 ( S 83).

If the search result is not the number of the customer registered as a member, the voice message of the input error is sent (S 84). In the case of the inquiry number of the customer registered as a member, the payment amount is input to the Internet phone 22 according to the voice guidance (S 85). Check whether the input payment amount is normal (S 86), if it is not normal, press button 2 to cancel the previous input (S 87) and return to S 85 to enter again. Press and so on, and accordingly calculates a point corresponding to the payment amount in the management server 120 to accumulate in the account (S 88). In some cases, instead of the payment amount, the number of visits or the number of corresponding delivery order telephones may be input. After earning points, SMS and send to the phone owner and the member customer's phone ends (S 89).

The process of FIG. 10 may be used as a function that the merchant owner manually accumulates points through the merchant's Internet phone 22 for the customer who does not accumulate points despite the normal delivery order.

FIG. 11 is a flowchart illustrating a process of subtracting or canceling a point of an abnormal delivery order customer by using an affiliated store owner's point of use through an internet telephone installed in the affiliated store.

If the merchant owner wants to cancel the points in the customer's account for which points are earned despite deducting or abnormally placing an order for the visited customer, for example, pressing the shortcut button 2 of the Internet phone 22 (S 91). ). Thereafter, according to the voice guidance of the ARS 112, the member card number or the phone number of the mobile phone (customer phone 12) is input (S 92). Accordingly, the management server 120 queries the database 140 to determine whether there is a registered account corresponding to the card number or the mobile phone number authorized through the IP switch 110 to determine whether the corresponding customer is registered ( S 93). If the inquiry result is not the number of the customer registered as a member to send the result to the IP exchange 110 to send a voice message of the input error through the ARS (112) (S 94).

In the case of the inquiry number of the customer registered as a member, after entering the password (S 95 ~ S 97) to the Internet phone 22 according to the voice prompts to enter the amount to be used for payment (S 98).

Check if the amount to be used for payment is normal (S 99), if it is not normal, press button 2 to cancel previous input (S 100) and return to S 98 to enter again. The server 120 calculates the points accumulated in the corresponding account and subtracts the amount used for payment from the corresponding account (S 101).

After deducting the points, the SMS text is sent to the merchant owner and the member customer's phone (S 102) and ends.

In addition, the merchant owner can perform a function such as canceling a point of the last transaction or canceling a point for each member, or connecting an agent in a similar process as described above by pressing the shortcut buttons 3 to 6 through the Internet phone 22 installed in the merchant. have.

Referring to an example of the ARS voice response manual according to the speed dial number of the merchant Internet phone can be configured as shown in Table 2 below.

In some cases, a unique number is assigned to each product instead of an internet phone or a unique number installed in the affiliated store, and a customer calls a representative phone using a customer phone and inputs the unique number of the product. According to the unique number of the product can be connected to the telephone number of the merchant holding the product and the account corresponding to the telephone number of the customer phone can be credited with the contract point for the merchant for the delivery order.

In this case, the IP exchanger has information on the telephone number of the affiliated store corresponding to the product unique number, or delivers information about the product unique number to the management server, and holds a product corresponding to the unique number from the management server. You should get the phone number of the affiliated store and connect the phone to the affiliated store.

Of course, a device that finds information about the phone number of the merchant corresponding to the product unique number and delivers the information to the IP exchanger may be installed between the IP exchangers.

The present invention allows the merchant to automatically earn points according to the delivery order phone to the customer who made a delivery order on the basis of the delivery order information to the delivery order phone to the merchant to the customer phone to the customer order delivery, customer It is used to provide a service that allows them to automatically use the accumulated points.

10: Customer 12: Customer Phone
20: Merchant 22: Internet Phone
100: service providing system 110: IP switch
120: management server 140: database
160: SMS server

Claims (22)

Order telephone that IP exchanger connects the customer phone to the Internet phone corresponding to the unique number installed in the affiliated store according to the unique number of the Internet phone / merchant entered by the customer phone that the customer calls the delivery order number to the main phone number. Connection step;
Order telephone information receiving step of the management server receiving information on the telephone number and the unique number of the customer telephone from the IP exchange;
A point accumulating step of updating, by the management server, a database corresponding to the contract number to be credited with respect to the delivery order in the account corresponding to the telephone number of the customer telephone according to the received order telephone information; And
When the information on the points used for the customer is input or received by the management server, the management server updates the database so that the points used for the customer is deducted from the points accumulated in the account of the customer And
The database stores information on unique numbers of Internet telephones installed in merchants providing goods delivery services, information on telephone numbers of customers using the merchants, and point information accumulated in the accounts of the customers.
The point earning step is for the delivery order to the account corresponding to the telephone number of the customer phone by searching the database corresponding to the telephone number of the customer phone in accordance with the order telephone information received by the management server Updating the database to accumulate points for the affiliated store;
The point earning step may further include the step of registering a customer corresponding to the temporary account as a member by creating a temporary account for the telephone number that does not have a corresponding account by the management server searching in the database. Points earned through the delivery order brokerage using the IP exchange, and its use of the service providing method. delete The method of claim 1, wherein the accumulation of the points for the affiliated store in the point accumulation step is based on the number of delivery order calls made by the customer to the affiliated store. How to Earn and Use It. 4. The management server of claim 3, wherein the management server receives information on the call start time, call end time, or call connection time of the customer telephone and the Internet telephone from the IP exchanger and compares them with a standard call connection time or duplicates a telephone call. And a delivery order telephone determination step of determining whether or not the call made by the customer to the affiliated store is a normal delivery order telephone by comparing the time interval of the duplicated telephone as a reference. How to earn points through the delivery order brokerage using the exchange and how to use the service. The method of claim 1, wherein the accumulating step further includes the step of accumulating the points for the temporary account of the customer registered as the provisional member by the management server. How to earn points through order brokerage and how to use their services. According to claim 1, Accumulation, use, cancellation, inquiry of the point to the customer telephone or the Internet telephone in accordance with a key input signal input from the customer telephone or the Internet telephone through the automatic voice response system provided in the IP exchange Or earning points through a delivery order broker using an IP exchange, characterized by further performing an automatic voice response step of transmitting an automatic voice response signal relating to connection to an AS center. The method according to claim 1, wherein the points are accumulated, used, canceled by the customer phone or the Internet phone through an SMS server according to information of a customer, a customer phone, an affiliated store, or an internet phone installed in the affiliated store. Points earned through the delivery order broker using the IP exchange, characterized in that it further comprises a short message sending step of sending a short message for inquiry and its service providing method. The method according to claim 1, wherein the management server executes a point accumulation, use, cancellation, or point inquiry process according to a key input signal input from the customer phone or the Internet phone, and the result is the customer phone or the Internet phone. Points earned through the delivery order broker using the IP exchange, characterized in that it further comprises a process of transmitting the processing result to transmit to the service providing method thereof. The method of claim 1, further comprising: calculating, by the management server, the accumulated points accumulated in the account of the customer at a predetermined time point in order to automatically use the points accumulated in the account of the customer as a payment fee;
A point information transmitting step of transmitting the calculated point information of the customer to the management fee / fee management system of the billing institution of the customer; And
Points earned through the delivery order broker using the IP exchanger, characterized in that it further comprises a payment information receiving step of receiving the information paid by the accumulated points from the management fee / charge management system of the charge agency and its use service How to Provide. The billing information of claim 9, wherein the billing information includes at least one of billing information for an apartment management fee, an electricity bill, a water bill, a city gas bill, a phone bill, a TV viewing fee, an internet line fee, a cell phone fee, and a utility bill. Points earned through the delivery order broker using the IP exchange, characterized in that the service providing method. The method of claim 1 or 5, wherein the management server is a short message, an invitation letter or a voice message related to the regular membership registration and its benefits to the customer telephone of the customer registered as the provisional member through the SM server or the IP exchange. Points earned through the delivery order broker using the IP exchange, characterized in that it further comprises the step of sending a subscription request message for membership registration, and a method of providing a service thereof. A database storing information on an Internet phone or a unique number of the affiliated stores, information on a telephone number of customers using the affiliated stores, and point information accumulated in the accounts of the customers;
According to the unique number of the Internet phone / Merchant entered from the customer phone that the customer ordered the delivery phone number to the representative phone number, it connects the customer phone to the Internet phone corresponding to the entered unique number and the telephone number of the customer phone An IP exchanger which authorizes the information on the inputted unique number to the following management server; And
Receive information about the telephone number of the customer telephone and the inputted unique number from the IP exchanger, and commit to the affiliated store with respect to the delivery order according to the received telephone number and the inputted unique number of the customer telephone. The database is updated so that the accumulated points are accumulated in the account corresponding to the telephone number of the customer telephone, and the inputted or received point information used for the customer is received and the used points are deducted from the points accumulated in the customer's account. A management server for updating the database if possible;
The management server through the execution of the management program installed in the management server,
An order telephone information receiving function for receiving a telephone number of the customer telephone dialed from the IP switch and the Internet telephone / merchant unique number inputted from the client telephone;
A point earning function for accumulating the points contracted with respect to the delivery order in accordance with the received order phone information to an account corresponding to the customer phone ordered for delivery;
Point calculation function for calculating the points earned in the account of the customer every predetermined time point in order to automatically use the points earned in the account as payment fee;
A point deduction function for receiving or receiving a payment amount for the customer and subtracting the payment amount from the points earned by the customer; And
Perform a database management function for updating and managing the database to execute the point accumulation function, the point calculation function and the point deduction function, store the processing result, and create an account for a new customer;
The management server retrieves an account corresponding to the telephone number of the customer telephone from the database according to the received order telephone information through execution of the management program and sends the order to the account corresponding to the telephone number of the client telephone. Performing a process of updating the database to earn points committed to the merchant with respect to
The management server performs a process of registering a customer corresponding to the temporary account as a member by creating a temporary account for a phone number without a corresponding account by searching the database through execution of the management program. Points earned through the delivery order broker using the IP exchange, characterized in that it further comprises a service providing system. delete The method according to claim 12, wherein the management program accumulates the points for the affiliated stores based on the number of delivery order calls made by the customer to the affiliated stores, and starts a call between the customer telephone and the Internet telephone from the IP exchange. Receives information on time and call end time or call connection time and compares it with the standard call connection time or checks the time interval of duplicate phone and compares it with the time interval of the duplicated phone as reference Points earned through the delivery order intermediation using the IP exchanger, characterized in that further performing a delivery order phone determination step of determining whether the phone is a normal delivery order phone and its use service providing system. The method of claim 12, wherein the IP exchange is an automatic voice relating to the accumulation, use, cancellation, inquiry or connection of an AS center to the customer phone or the Internet phone according to a key input signal input from the customer phone or the Internet phone. Point earning through the delivery order broker using the IP exchange, characterized in that it comprises an automatic voice response system for transmitting a response signal and its service providing system. The management server according to claim 12, wherein a management program is installed in the management server, and according to the instructions of the management program according to the information of a customer, a customer telephone, an affiliated store or an internet telephone installed in the affiliated store, the customer telephone or Points earned through the delivery order broker using the IP exchange, characterized in that it further comprises a SMS server for sending a short message for the accumulation, use, cancellation or inquiry of the point to the Internet phone and its use service providing system . 13. The management server of claim 12, wherein a management program is installed in the management server, and the management program accumulates points according to a key input signal inputted from the customer telephone or the internet telephone authorized to the management server through the IP exchanger. Through a delivery order broker using an IP exchange, performing a use, cancellation process or point inquiry process, and further performing a process result transmission process of transmitting the result to the customer telephone, the Internet telephone, or the merchant's telephone. Earn points and use it service delivery system. 13. The method of claim 12, wherein the management server is connected to the management fee / fee management system of the billing agency to transfer the point information accumulated in the account of the customer to the management fee / fee management system of the billing agency of the customer and the fee Points earned through the delivery order intermediation using the IP exchange, characterized in that receiving the information paid by the accumulated points from the management fee / charge management system of the charging agency and its use service providing system. The method of claim 12, wherein the point information used for the customer includes at least one of billing information for apartment management fee, electricity fee, water supply fee, city gas fee, telephone fee, TV viewing fee, Internet line fee, mobile phone fee, and utility bill. Points earned through the delivery order broker using the IP exchange, characterized in that it is used and its service providing system. The method of claim 12, wherein the management server performs a process of updating the database so that the contracted points for the delivery order are accumulated in the temporary account of the customer registered as the provisional member through execution of the management program. Points earned through the delivery order broker using the IP exchange, characterized in that it further comprises a service providing system thereof. According to the unique number of the product inputted by the customer's telephone, which the customer calls the delivery order number to the main phone number, the IP exchange connects the customer's telephone to an Internet telephone installed in the affiliated store that holds the product corresponding to the inputted unique number. Giving order telephone connection step;
Order telephone information receiving step of the management server receiving the telephone number of the customer telephone and the information about the connected Internet telephone from the IP exchange;
A point accumulating step of updating, by the management server, a database corresponding to the contract number to be credited with respect to the delivery order in the account corresponding to the telephone number of the customer telephone according to the received order telephone information; And
When the information on the points used for the customer is input or received by the management server, the management server updates the database so that the points used for the customer is deducted from the points accumulated in the account of the customer And
The database includes information on a unique number of a product, information on a unique number of the Internet telephone, each of which is equipped with a product and is provided with a product providing a delivery service, and information on a telephone number of customers using the merchant. And point information stored in the account of the customer is stored,
The point earning step is for the delivery order to the account corresponding to the telephone number of the customer phone by searching the database corresponding to the telephone number of the customer phone in accordance with the order telephone information received by the management server Updating the database to accumulate points for the affiliated store;
The point earning step may further include the step of registering a customer corresponding to the temporary account as a member by creating a temporary account for the telephone number that does not have a corresponding account by the management server searching in the database. Points earned through the delivery order brokerage using the IP exchange, and its use of the service providing method. Information on the unique number of the Internet phone installed in each of the merchants providing the goods delivery service, information on the telephone numbers of the customers using the merchants, information on the unique numbers of the products provided in the merchants and the A database storing point information accumulated in the account;
According to the unique number of the goods entered in the customer phone that the customer ordered the delivery phone number to the representative phone number and connects the customer phone to the Internet phone installed in the merchant holding the goods corresponding to the unique number of the entered product An IP exchanger for authorizing information on a telephone number of the customer telephone and a unique number of the connected Internet telephone to a management server; And
Receive information about the telephone number of the customer telephone and the unique number for the connected Internet telephone from the IP exchanger, and deliver the information according to the received telephone number of the customer telephone and the unique number for the connected Internet telephone. The database is updated so that points contracted with the merchant regarding the order are credited to the account corresponding to the telephone number of the customer telephone, and input or receive the point information used for the customer, and the used points become the customer. It includes a management server for updating the database to be subtracted from the points accumulated in the account of,
The management server through the execution of the management program installed in the management server,
An order telephone information receiving function for receiving a telephone number of the customer telephone and a unique number of the product inputted from the customer telephone, which are called from the IP switch;
A point earning function for accumulating the points contracted with respect to the delivery order in accordance with the received order phone information to an account corresponding to the customer phone ordered for delivery;
Point calculation function for calculating the points earned in the account of the customer every predetermined time point in order to automatically use the points earned in the account as payment fee;
A point deduction function for receiving or receiving a payment amount for the customer and subtracting the payment amount from the points earned by the customer; And
Perform a database management function for updating and managing the database to execute the point accumulation function, the point calculation function and the point deduction function, store the processing result, and create an account for a new customer;
The management server retrieves an account corresponding to the telephone number of the customer telephone from the database according to the received order telephone information through execution of the management program and sends the order to the account corresponding to the telephone number of the client telephone. Performing a process of updating the database to earn points committed to the merchant with respect to
The management server performs a process of registering a customer corresponding to the temporary account as a member by creating a temporary account for a phone number without a corresponding account by searching the database through execution of the management program. Points earned through the delivery order broker using the IP exchange, characterized in that it further comprises a service providing system.

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